Items where Subject is "H Social Sciences > HF Commerce > Consumer satisfaction"

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Article

Hashim, Nor Hashima and Yahya, Wan Kalthom and Asrul, Siti Aisyah (2018) Ethnicity, social influence, eco-label and purchase intention of consumers of green home electronic products / Nor Hashima Hashim, Wan Kalthom Yahya and Siti Aisyah Asrul. Social and Management Research Journal, 15 (2). pp. 47-63. ISSN 1675-7017

UNSPECIFIED (2005) Saudi consumers' perceptions of foreign products / M. Sadiq Sohail. Journal of International Business and Entrepreneurship, 2 (1). pp. 93-106. ISSN 0128-7494

Abdul Aziz, Yuhanis and Wahiddin, Khairil (2010) Conceptualising the service excellence and its antecedents: the development of the structural equation model / Yuhanis Abdul Aziz and Khairil Wahiddin. Journal of Tourism, Hospitality & Culinary Arts, 2 (1). pp. 1-14. ISSN 2590-3837

Anderson, Ngelambong and Isa, Nina Farisha and Mohd Hanafiah, Mohd Hafiz and Kibat, Silverina Anabelle (2011) An IPA assessment of international guests’ perceptions on hotel service operations / Anderson Ngelambong…[et al.]. Journal of Tourism, Hospitality & Culinary Arts, 2 (2). pp. 1-10. ISSN 2590-3837

Azmi, Azila and Sapi@Chikut, Monica Easter and Sayed Abdul Rahman, Sharifah Munirah (2015) Factors influencing cross-border shopping / Azila Azmi, Monica Easter Ak Sapi@Chikut and Sharifah Munirah Sayed Abdul Rahman. Esteem Academic Journal, 11 (2). pp. 27-34. ISSN 1675-7939

Chan, Eric (2014) Study of student satisfaction for "sandwiches" delivery approach / Eric Chan. Built Environment Journal, 11 (1). pp. 37-52. ISSN 1675-5022 (In Press)

Hashim, Ahmad Ezanee and Ismail, Faridah and Akida, Murni and Isnin, Zarina and Natasha, Khalil and Abdul Rahim, Mardhati (2011) Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al]. Business and Management Quarterly Review, 2 (4). pp. 56-64. ISSN ISSN:2180-2777

Ismail, Mohd Noor Ismawi and Hemdi, Mohamad Abdullah and Sumarjan, Norzuwana and Hanafiah, Mohd Hafiz and Zulkifly, Muhammad Izzat (2017) Customer’s acceptance, usage and M-satisfaction of Mobile Hotel Reservation Apps (MHRA) / Mohd Noor Ismawi Ismail...[et al.]. Journal of Tourism, Hospitality & Culinary Arts, 9 (2). pp. 1-18. ISSN 2590-3837

Kassim, Hamidah (2004) Towards delighting your customer / Hamidah Kassim. Info PinTAR (2). pp. 1-10. ISSN 1675-9907

Mohammed Shaed, Hazirah and Zulkefli, Nurul Atiqah and Ngali, Norzaidah and Rahmat, Norazlina (2017) Review on price, service quality and customer loyalty in fast food restaurant / Hazirah Mohammed Shaed...[et al.]. Journal of Tourism, Hospitality & Culinary Arts, 9 (2). pp. 1-10. ISSN 2590-3837

Mohammed Shaed, Munirah and Tamby Chik, Chemah and Aini, Noorsyamimi and Nongchik, Nurulhuda (2015) The influence of sound and vision in sensory marketing towards customer purchasing behaviour in institutional foodservice / Munirah Mohammed Shaed ... [et al.]. The influence of sound and vision in sensory marketing towards customer purchasing behaviour in institutional foodservice, 7 (2). ISSN 1985-8914

Book Section

Thabet Ali, Waddah Ismail (2018) Modeling the mediating effects of job satisfaction and organizational commitment on the relationship between internal marketing and market orientation: A study among banks employees in the republic of Yemen / Waddah Ismail Thabet Ali. In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

Abdul Rahim, Zulkefli (2018) Contract manufacturing service quality and its relationship with customer satisfaction and loyalty in F&B industry / Zulkefli Abdul Rahim. In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

Abang Abdulrahman, Abang Zainoren (2012) Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 1 (1). Institute of Graduate Studies, UiTM, Shah Alam.

Bouthahab, Iman Elsalehin (2013) Customers’ heterogeneity and store patronage intention: a study of department stores in Libya / Iman Elsalehin Bouthahab. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 3 (3). Institute of Graduate Studies, UiTM, Shah Alam.

Kasiran, Zolidah (2012) Customer’s satisfaction measurement using cognitive and emotion judgment survey: a case study of INTEC / Zolidah Kasiran. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 2 (2). Institute of Graduate Studies, UiTM, Shah Alam.

Monograph

Jamaludin, Siti Ainun Mardiah (2008) Tenants satisfaction towards the facilities provided by Technology Park Malaysia / Siti Ainun Mardiah Jamaludin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohtar, Nor Marina (2007) Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ajit, Nani (2006) Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Bahara, Noor Azfar Akmal (2007) A study on relationship between service quality and customer satisfaction towards Stadium Hang Jebat Melaka in 2007 / Noor Azfar Akmal Bahara. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Sulman, Nurfadhila (2008) Achieving customer satisfaction through teamwork; from the perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Jamaluddin, Faizatul Fazliyana (2010) Measuring customer satisfaction towards HAI magazine amongst students at KPTM Bangi / Faizatul Fazliyana Jamaluddin. Student Project. Faculty of Business and Management, Dungun, Terengganu. (Submitted)

Abdul Azis, Shahiela Akma (2005) Customer acceptance towards the marketing mix at Lazaria shop Ayer Keroh fly-over restaurant Melaka / Shahiela Akma Abdul Azis. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Zainudin, Afeira Helena (2008) Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohd Amran, Ainaa Nadia (2007) Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohamad, Aini Tasnim (2008) Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Amiruddin, Hana Azleen (2007) Marketing mix strategy of intercity train service towards the enhancement of corporate image of KTM Berhad at Kuala Lumpur Central Station / Hana Azleen Amiruddin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Zawawi, Haniza (2007) Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi. Student Project. Faculty of Business Management, Bandaraya Melaka. (Unpublished)

Samsidi, Mazlina (2006) Customer satisfaction at container operation department of Northport (Malaysia) Berhad / Mazlina Samsidi. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abdul Rahman, Mohd Fadzli (2006) The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ramli, Mohd Harith (2007) The factors that influencing customer behavior on servicescape offered by Mutiara Johor Bahru / Mohd Harith Ramli. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Radzuan, Mohd Redza Nizam (2008) Customer satisfaction toward Sahabat EON program / Mohd Redza Nizam Radzuan. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mahmood, Mohd Wahyuddin (2008) Comparative measurement of customer satisfaction based on their expectation and perceived value towards Bayo service / Mohd Wahyuddin Mahmood. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohd Yasin, Munira (2007) Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohd Hassan, Normala (2007) Reader’s satisfaction level towards The Star printed newspaper / Normala Mohd Hassan. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Md.Shukri, Nur Izzatul (2008) The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Tahir, Hanafi Mohd and Abdul Rani, Mohd Khairul Azahari and Shaari, Syahrul Nizam (2011) Graphic roles in constructing an appealing packaging of traditional health herbal products / Hanafi Mohd Tahir, Mohd Khairul Azahari Abdul Rani and Syahrul Nizam Shaari. Research Reports. Research Management Institute (RMI), Shah Alam. (Unpublished)

Solehen, Siti Sarah (2018) Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Zainal Abidin, Soraya Zainal (2005) The factors influencing the usage of fixed line in the era of mobile phone in Taman Melawati / Soraya Zainal Abidin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abu Karim, Affaniza (2007) Expectation and perception of franchisee towards franchise business in Malaysia, 2007 / Affaniza Abu Karim. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Dul Ngajis, Ernna Edayu (2007) A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Shaari, Nurasyikin (2009) A study on factors contributed towards repeat purchase behavior / Nurasyikin Shaari. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abdullah, Siti Zuana (2018) The effect of service quality on customer satisfaction in public services / Siti Zuana Abdullah. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ahmad Hidhir, Wan Nur Hidayah (2018) The effect of corporate social responsibility, customer-company identification and trust on satisfaction in banking sector / Wan Nur Hidayah Wan Ahmad Hidhir. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abdul Ghani, Azlina (2006) A study on customers' perception towards service quality at the main counter of Amanah Saham Nasional Berhad, Kuala Lumpur / Azlina Abdul Ghani. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohd Sani, Farazila (2001) The important of quality service towards customer satisfaction / Farazila Mohd Sani. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohamed Aris, Fathilah (2007) Customer loyalty towards Tesco hypermarket Malacca / Fathilah Mohamed Aris. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohamed Tajuddin, Fatimah (2007) The determinants of the customer's satisfaction towards Amassurance Berhad Sungai Petani / Fatimah Mohamed Tajuddin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Othman, Khairol Azli (2003) Relationship marketing and its effects towards customers' satisfaction: a case study on Cari Sparepart Sdn. Bhd. / Khairol Azli Othman. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ramli, Norazilah (2006) Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Isa, Rafidah (2007) Customers' awareness towards products offered by Budayatama Corporation Sdn Bhd / Rafidah Isa. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Omar, Rosdadawiyad (2006) An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Omar, Siti Nazirah (2006) Relationship between customer satisfaction and loyalty towards ASNB services in Kuala Lumpur / Siti Nazirah Omar. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Haron, Md Azmi (2001) A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron. Student Project. Faculty of Business and Management, Bandaraaya Melaka. (Unpublished)

Mohd Alias, Noor Shazila (2006) The impact of TMpoint service quality on the customer satisfaction at TMpoint Setapak / Noor Shazila Mohd Alias. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Masrek, Mohamad Noorman and Ahmad Uzir, Nora'ayu and Khairuddin, Irni Eliana (2013) Antecedents and impacts of trust in mobile transactions: a case study of Malaysian consumers / Mohamad Noorman Masrek, Nora'ayu Ahmad Uzir and Irni Eliana Khairuddin. Research Reports. Research Management Institute (RMI), Shah Alam. (Unpublished)

Mad Daud @ Ajamain, Ermawati (2018) Factors influencing consumers’ online booking intention on hotel rooms / Ermawati Mad Daud @ Ajamain. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Md. Hanif, Nur Aliaa Diyana (2018) Influencing factors towards customer's choice of Umrah travel agencies / Nur Aliaa Diyana Md. Hanif. Student Project. Academy of Contemporary Islamic Studies, Shah Alam. (Unpublished)

Hashim, Nurul Soleha (2018) Consumer perception on MPH Bookstores service marketing towards achieving customer satisfaction / Nurul Soleha Hashim. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Sulaiman, Nurul Amanina (2019) Factors influencing customer’s satisfaction towards 5-star hotel services in Johor Bahru / Nurul Amanina Sulaiman. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ismail, Muhammad Mubarak and Mohd Noor, Nur Sarafaten and Amanina Athira Razlan, Razlan (2013) Attributes of panorama Melaka bus towards customer satisfaction / Muhammad Mubarak Ismail, Nur Sarafaten Mohd Noor and Amanina Athira Razlan. Student Project. Faculty of Hotel and Tourism Management, Bandaraya Melaka. (Unpublished)

Azhar, Nur Fazliana (2015) Barriers effective communication impact to productivity of employee in Hotel Seri Malaysia Kepala Batas / Nur Fazliana Azhar. Student Project. Faculty Of Business Management, Sungai Petani, Kedah. (Unpublished)

Ahmad Mahauddin, Halimah (2010) The impact of customer satisfaction on customer loyalty among MPC’s clients in East Coast Region (Pahang) / Halimah Ahmad Mahauddin. Student Project. Faculty of Business and Management, Dungun Campus. (Unpublished)

Fadzil, Mohd Ikhmal (2010) The influence of design and typography on packaging effectiveness in the perception of the customers (radix fried chicken) / Mohd Ikhmal Fadzil. Student Project. Faculty of Business Management, Sungai Petani, Kedah. (Unpublished)

Abdul Razak, Halimatul Saadiah (2010) Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak. Student Project. Faculty of Business and Management, Dungun, Terengganu. (Unpublished)

Ahmad, Norazidah (2015) The factors influencing customer satisfaction in hotel industry (case study: Hotel Seri Malaysia Sungai Petani) / Norazidah Ahmad. Student Project. Faculty of Business Management, Sungai Petani, Kedah. (Unpublished)

Osman, Afiqah Izzati (2015) A study on effects of service quality dimension towards customer satisfaction in Z Rich Corporation Sdn Bhd / Afiqah Izzati Osman. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ahmad, Ahmira Aznin (2010) Customer perceived satisfaction among foreign broadband user of Maxis Communication Berhad / Ahmira Aznin Ahmad. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ismon, Ameerah (2011) Determinants of building customer loyalty in D’impian Inn Hotel Parit Raja / Ameerah Ismon. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ab.Ghani, Ammei Asraf (2009) A study on consumers needs among Indonesian migrant towards Celcom International Business Division / Ammei Asraf Ab.Ghani. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ruslan, Dhabitah (2009) Customer satisfaction among Utusan Melayu’s customer toward product, price and content of the newspaper / Dhabitah Ruslan. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Osman, Aziroh (2011) Customer satisfaction towards life and family Takaful service (Etiqa as an operator) in Kepala Batas Pulau Pinang / Aziroh Osman. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ahmad Johan, Azizah (2010) A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abd Rahim, Nazahah and Abdul Jalil, Muna and Mohd Saad, Shakirah (2012) An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad. Research Reports. Research Management Institute (RMI), Shah Alam. (Unpublished)

Mamat, Mazlina and Cheam, Chai Li and Nik Ismail, Nik Nor Hasimah (2013) The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail. Research Reports. Research Management Institute (RMI), Shah Alam. (Unpublished)

Othman, Masedayu (2019) Analysis on the impacts of marketing mix towards Malaysian consumer’s satisfaction in purchasing organic pineapples case study at Merlimau Utara, Melaka / Masedayu Othman. Student Project. Faculty of Plantation and Agrotechnology, Jasin, Melaka. (Unpublished)

Muhamad Hassim, Mohd Hashimi (2006) Customer satisfaction and perception towards service quality: a case study of Cognis Oleochemicals in Malaysia / Mohd Hashimi Muhamad Hassim. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ambia, Norafidah (2001) Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia. Student Project. Faculty of Business and Manangement, Bandaraya Melaka. (Unpublished)

Zainudin, Afdal Shahizad (2007) Customer satisfaction: the impact of revamping HAI Magazine published by Utusan Melayu (Malaysia) Berhad among customers in Klang Valley / Afdal Shahizad Zainudin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Rozaini, Fairuz Ayuni (2010) Customers' satisfaction towards marketing mix of an international hypermarket (Case study of Carrefour Hypermarket, Pulau Pinang) / Fairuz Ayuni Rozaini. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ramli, Norhazwani (2015) Determinants in customers' satisfaction towards quality of the Ar-Rahnu service provided : case study in Kluang, Johor / Norhazwani Ramli. Student Project. Faculty of Business Management, Segamat. (Submitted)

Omar, Nor Hashimah (2005) Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohd. Noh, Norfa Dila (2001) Enhancing the service quality as a strategy of maintaining competitive position in Malaysian telecommunication industry; a focus on Telekom Malaysia Berhad Gajah Berang, Malacca / Norfa Dila Mohd. Noh. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Sabri, Muhammad Farid (2018) Factors influence student’s online purchase intention through travel agency sites / Muhammad Farid Sabri. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Adlan, Atira and Zulkifli, Asmaa’ Arinah (2015) Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Wilfred, Barbara and Fauzi, Nur Farahin (2014) Investigating factors enhancing customer satisfaction towards The Store (Soon Seng Plaza) Melaka / Barbara Wilfred and Nur Farahin Fauzi. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Md. Ali, Norehan (2005) Product quality: a study on improving the quality of Agromas product offered by Federal Agricultural Marketing Authority, Melaka / Norehan Md. Ali. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abd Patah, Alfiee Qusyairi (2007) The effectiveness of promotional tools in enhancing awareness of MSCorp's products / Alfiee Qusyairi Abd Patah. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ismail, Faraeza (2003) An element contribute to customer satisfaction and dissatisfaction towards the new non-billing system provided by Tenaga Nasional Berhad / Faraeza Ismail. Student Project. Faculty of Business and Management, Alor Gajah. (Unpublished)

Abdul Hamid, Norizzati (2007) The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Yussoff, Sofinah (2009) An exploratory study of customer satisfaction towards homestay programme in Kampung Pulai, Melaka / Sofinah Yussoff. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Jamari, Shahrul Ridzuan (2018) The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Anuwar, Assma Nuraina (2018) The impact of flexible working hours towards employee's productivity at Felda D'saji Sdn. Bhd., Kuala Lumpur / Assma Nuraina Anuwar. Student Project. Faculty of Business and Management, Jengka, Pahang. (Unpublished)

Khalid, Nurul Amirah (2018) The impact of servicescape dimensions towards customer satisfaction at theme restaurants in Melaka / Nurul Amirah Khalid. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohd Faizal, Faizattul Dara Naquiah and Baba, Sharmin (2013) The relationship between services cape elements and customer satisfaction in a shopping mall the case of Suria KLCC Mall / Faizattul Dara Naquiah Mohd Faizal and Sharmin Baba. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohamed Yusoh, Aziemah (2018) The relationship between social media participation and employees' performance at Hamdan Abdullah Sdn Bhd, Kerteh, Terengganu Darul Iman / Aziemah Mohamed Yusoh. Student Project. Faculty of Business and Management, Jengka, Pahang. (Unpublished)

Ideris, Azrian Azrina (2009) The study of customer commitment on relationship quality in Agrobank, Jerantut / Azrian Azrina Ideris. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abdul Hamid, Siti Hajar (2005) A study on customer awareness and satisfaction towards Bai al'inah concept and services provided by Bank Rakyat, Jengka Branch / Siti Hajar Abdul Hamid. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

ldris, Noor Affendy (2001) A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris. Student Project. Faculty of Business and Management, Alor Gajah. (Unpublished)

Mohamad Amin, Siti Zarina (2004) A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin. Student Project. Faculty of Administration Science and Policy Studies, Alor Gajah. (Unpublished)

Mohamed Yazid, Norazah (2007) A study on relationship between service quality and customer satisfaction: a case study of Melaka International Trade Centre (MITC) / Norazah Mohamed Yazid. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Omar, Normayanti (2001) A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Saharon, Mohd Nazrul Ikram (2004) A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Sulaiman, Muhammad Hasif and Harris Fadilah, Nursyafiqah and Mohd Fauzi, Siti Masturah Ayu (2013) A study on the level of customer satisfaction towards tangible facilities in Melaka River Pirate Park / Muhammad Hasif Sulaiman, Nursyafiqah Harris Fadilah and Siti Masturah Ayu Mohd Fauzi. Student Project. Faculty of Hotel and Tourism Management, Bandaraya Melaka. (Unpublished)

Azman, Nur Shakirah (2018) A study on the relationship between work life culture and employees' satisfaction at Pejabat Daerah Marang / Nur Shakirah Azman. Student Project. Faculty of Business and Management, Jengka, Pahang. (Unpublished)

Asirop, Fazilah (2004) A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

UNSPECIFIED (2008) Satisfaction of readers towards the characteristics of 'Perempuan' magazine / Azi Zulfira Abdul Rahim. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Abd Karim, Nurul Hafida Safarina (2007) Profiling visitors and selection of appropriate events to attract visitors to Zoo Negara / Nurul Hafida Safarina Abd Karim. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Abd Shukor, Norasyida Zaihana (2008) Customer awareness towards promotional activities on ASNB products: Perspective on students of Sekolah Menengah Kebangsaan Durian Daun, Melaka / Norasyida Zaihana Abd Shukor. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Abd Sukor, Siti Aisyah (2007) Strategic approach to improve customer awareness of heritage bazaar at Dataran Pahlawan, Bandar Hilir Melaka - Case MBMB / Siti Aisyah Abd Sukor. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Abdul Karim, Mohd Irmee (2005) Factors that contribute to customer satisfaction towards service quality: a case study on Damai Harmoni housing project developed by PKNS / Mohd Irmee Abdul Karim. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abdul Mutalef, Noor Arbaah (2007) A study on the relationship between employee's workplace attitudes and intention to turnover at MISC Berhad / Noor Arbaah Abdul Mutalef. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Abdul Razak, Farah Adibah (2010) Enhancing customer perception and satisfaction: factors influencing customer service quality towards takaful insurance at Etiqa Takaful Berhad Temerloh / Farah Adibah Abdul Razak. Student Project. Faculty of Business and Management, Dungun Campus. (Submitted)

Ali, Siti Meriam and Harun, Etty Harniza and Abdul Jalil, Muna and Mohamed Salleh, Musdiana (2011) Consumers’ purchase intention towards organic foods: a study among UiTM lecturers in northern region, Malaysia / Siti Meriam Ali ...[et al.]. Research Reports. Institute of Research Management & Innovation (IRMI), Sungai Petani, Kedah. (Unpublished)

Amat Zakaria, Nur Hazirah (2005) Factors influencing the literacy of zakat on income in Lembaga Zakat Selangor, Selangor, 2008 / Nur Hazirah Amat Zakaria. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Aminudin, Asmahani (2007) The effectiveness of service quality performed by The New Straits Times Press (Malaysia) Berhad towards customer satisfaction / Asmahani Aminudin. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Aminudin, Nor Azwa (2007) A study on promotion strategy of KTMB Intercity service's in enhancing customer loyalty / Nor Azwa Aminudin. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Ariffin, Rohana Robiah (1998) A study on customer satisfaction on hotel services that focuses on front office, guest room and restaurant at Permai Park Inn International Kuala Terengganu / Rohana Robiah Ariffin. Student Project. Faculty of Business and Management, Shah Alam. (Unpublished)

Hasan, Hairul Fadzlee Hisham (2005) Identifying the level of customer satisfaction and loyalty towards Habib ( A study at Habib Ampang Point showroom 2003/2004) / Hairul Fadzlee Hisham Hasan. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ibrahim, Mohammad Ariff (2006) Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ibrahim, Muhamad Zaki (2007) The relationship of service quality towards customer loyalty at Melaka International Trade Centre (MITC) / Muhamad Zaki Ibrahim. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Ibrahim, Muhammad Azman (2008) The impact of service quality on customers satisfaction to Melaka Sentral Sdn Bhd (MSSB) / Muhammad Azman Ibrahim. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Jamal, Chatila @ Nur Asyhikin (2007) Customer satisfaction towards Lekor Shop product: research on end users of Menara TM / Chatila @ Nur Asyhikin Jamal. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Jamaludin, Mohd Fazil and Mohammed Shobri, Nordiyana and Mohammad, Azlyantiny (2013) The relationship between fun at work and work engagement / Mohd Fazil Jamaludin, Nordiyana Mohammed Shobri, Azlyantiny Mohammad. Research Reports. Institute of Research Management & Innovation (IRMI), Sungai Petani, Kedah. (Unpublished)

Kerma, Muhammad Irsyanuddin (2018) Acceptance and use of E-Government services among employees in government high education institution in Jalan Hang Tuah / Muhammad Irsyanuddin Kerma. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Malek, Haqimi (2009) The internal customer satisfactions towards USIM's Quality Management Unit Services / Haqimi Malek. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Mat Ali, Syukrina Alini and Said, Noor Azzah and Munap, Rudzi (2012) The application of Hackman and Oldham’s job characteristics model to job satisfaction: view point from fast food outlet’ managers / Syukrina Alini Mat Ali , Noor Azzah Said and Rudzi Munap. Research Reports. Research Management Institute (RMI), Shah Alam.

Md Zain, Farhan Zul Faqar (2004) Elements that influence customer satisfaction in buying a house: A study on Perbadanan Kemajuan Negeri Selangor (PKNS) Bangi / Farhan Zul Faqar Md Zain. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Mohamad, Hani Mardhati (2008) "A study of the 4P's in determining customer satisfaction of Taman Mini Malaysia & Mini Asean (TMMA)" / Hani Mardhati Mohamad. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohammad, Norhayati (2005) Developing customer relationship management for Golden Partners Management in achieving sustainable performance / Norhayati Mohammad. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Mohd Bashir, Ahmad Bahtiar (2006) Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Mohd Nafees, Nafezeana (2006) The relationship between the job satisfaction and job stress among government employees in the Chief Minister's Department Seri Negeri Ayer Keroh Melaka / Nafezeana Mohd Nafees. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Mohd Nasir, Mohd Nahar Faiz (2007) The effects of marketing mix strategies on car buyers' satisfaction (a case of Pantai Bharu Holdings Sdn. Bhd.) / Mohd Nahar Faiz Mohd Nasir. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohd Sutan, Mohd Syamsul (2008) The effectiveness of promotional mix to create customer awareness towards the existing of business sales TM Melaka in 2007 / Mohd Syamsul Mohd Sutan. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Muhammad, Kamil (2007) The passengers' perceptions towards the service quality provided by Mara Liner in Klang Valley / Kamil Muhammad. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Mustafa, Norazilah (2006) Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Nordin, Nur Diyana (2008) Acceptance of Tesco store brand of products by consumers / Nur Diyana Nordin. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Othman, Putri Liana (2008) Promotional mix practiced by KFC affect consumer perception towards healthy fast food / Putri Liana Othman. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Othman, Siti Fadilah (2007) The effectiveness of promotion towards customer awareness on ASG scheme in ASNB Kuala Lumpur / Siti Fadilah Othman. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Raja Harun, Tengku Wasimah (2011) Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah. Student Project. Faculty of Business and Management, Dungun, Terengganu. (Unpublished)

Rasib, Normaslindahwati (2008) A study on the impact of logistic strategy towards customer satisfaction: A study of BC Petrochemical, Malaysia / Normaslindahwati Rasib. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Saadun, Nurul Asyiqin (2008) Perceived customer satisfaction on Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Nurul Asyiqin Saadun. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Saleh, Alia Zafira (2007) The impact of service quality on customer satisfaction, a study on Tanjung Offshore Services / Alia Zafira Saleh. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Shaharuddin, Asmah (2005) A study on PKNS staff sensitivity towards customer satisfaction / Asmah Shaharuddin. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Yusoff, Farhana (2007) A study on relationship between service quality and customer loyalty: A case study of Melaka International Trade Centre (MITC) / Farhana Yusoff. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Yusop, Nur Fitra Azira (2018) The impact of service quality dimension towards customer satisfaction at Melaka International Trade Centre / Nur Fitra Azira Yusop. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Zakbah, Faranadia (2007) The importance of suppliers selection towards sucessful procurement in Petronas Gas Berhad (PGB) / Faranadia Zakbah. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Thesis

Izzat Zulkifly, Muhammad (2017) Technology readiness, customer perceived value, customer information satisfaction and behavioral intention on tablet-based menu ordering experience / Muhammad Izzat Zulkifly. PhD thesis, Universiti Teknologi MARA.

Zainal Abidin, Nor Aishah Zaha (2016) A study on fashion window displays in Malaysia and its influence on consumers shopping decision / Nor Aishah Zaha Zainal Abidin. Masters thesis, Universiti Teknologi MARA.

This list was generated on Sun Aug 18 21:03:08 2019 +08.