Items where Subject is "Consumer satisfaction"

Article

Saudi consumers' perceptions of foreign products / M. Sadiq Sohail. (2005) Journal of International Business, Economics and Entrepreneurship (JIBE), 2 (1). pp. 93-106. ISSN 0128-7494

Influencing factors of customer loyalty in the malaysian airline industry using structural equation modelling (SEM) / Haslinda Ab Malek ... [et al.]. (2022) Voice of Academia (VOA), 18 (1): 11. pp. 116-128. ISSN 2682-7840

Conceptualising the service excellence and its antecedents: the development of the structural equation model / Yuhanis Abdul Aziz and Khairil Wahiddin. (2010) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 2 (1). pp. 1-14. ISSN 1985-8914 ; 2590-3837

The effect of individualism and collectivism on customer satisfaction in retail sector asian versus western culture / Abdul Hamid Abdul Halim, Muhammad Hafizi Zamri and Mohd Faizol Rizal Mohd Rasid. (2018) Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (SI). pp. 23-29. ISSN 2550-1429

Do ‘Kafeteria Sihat’ attributes influence customers’ post purchase behaviour? / Abdul Rais Abdul Rahman, Chemah Tamby Chik, Mohd Salehuddin Mohd Zahari. (2018) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 10 (1). pp. 1-15. ISSN 1985-8914 ; 2590-3837

The role of satisfaction as a mediator on the relationships between usage intention and word of mouth of Islamic bank products and their determinants \ Maria Abdul Rahman...[et al.]. (2019) Voice of Academia (VOA), 15 (2). pp. 39-51. ISSN 2682-7840

A study on the relationship between customer satisfaction towards service quality in a three-star hotels in Perlis / Nurul Labanihuda Abdull Rahman ... [et al.]. (2022) Voice of Academia (VOA), 18 (1): 15. pp. 169-181. ISSN 2682-7840

Hotel ammenities, customer satisfaction and customer experience: a test of mediation/ Faizal Azrin Abdullah, Tuan Ahmad Tuan Ismail and Abdullah Muhamed Yusoff. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (1). pp. 262-270. ISSN 1985-8914 ; 2590-3837

Companies' perspectives on factors affecting consumer satisfaction in fast-food restaurant using Fuzzy AHP / Suzanawati Abu Hasan ... [ et al.]. (2021) Journal of Computing Research and Innovation (JCRINN), 6 (3): 5. pp. 42-52. ISSN 2600-8793

Product quality dimensions ranking: The preference of national motorcycle brand customers / Anita Abu Hassan...[et al.]. (2011) Voice of Academia (VOA), 6 (2). pp. 31-38. ISSN 2682-7840

Companies’ perspectives on factors affecting consumer satisfaction in fast-food restaurant using fuzzy AHP / Suzanawati Abu Hassan ... [et al.]. (2021) Journal of Computing Research and Innovation (JCRINN), 6 (3): 5. pp. 42-52. ISSN 2600-8793

Kajian rintis ke atas sikap pengguna bukan islam terhadap produk makanan halal / Dayang Haryani Diana Ag. Damit, Amran Harun and Halim Ahmad. (2017) Borneo Akademika, 2 (1). pp. 52-60. ISSN 2462-1641

The mediating effect of customer satisfaction on the relationship between service quality, relationship quality, relationship quality, perceived value, and perceived price towards repurchase intention in the fast food industry / Fatin Najua Ahmad Fuzir and Mohd Khirzan Badzli A Rahman. (2020) Social and Management Research Journal (SMRJ), 17 (2). pp. 371-397. ISSN 0128-1089

Causes influencing consumer purchasing satisfaction: a study on street food at Penang, Malaysia / Mohamad Zefry Suhaimi Ahmad Suraini ... [et al.]. (2023) Journal of Tourism, Hospitality and Culinary Arts, 15 (1). pp. 89-102. ISSN 1985-8914 ; 2590-3837

Kupasan awal mengenai kepuasan pelanggan dan kualiti perkhidmatan pengangkutan rel di Malaysia dan kaitannya dengan teori EDT / Noor Malinjasari Ali … [et al.]. (2021) Borneo Akademika, 5 (2). pp. 79-89.

Website quality: its impact on the users / Norhidayah Ali ... [et al.]. (2021) FBM Insights, 4: 8. pp. 18-20. ISSN 2716-599X

Effect of brand positioning and brand awareness on repurchase intention and consumer satisfaction (study on online marketplace)/ Tasya Amanda and Meta Andriani. Advances in Business Research International Journal, 8 (3). pp. 65-73. ISSN 2462-1838

An IPA assessment of international guests’ perceptions on hotel service operations / Anderson Ngelambong…[et al.]. (2011) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 2 (2). pp. 1-10. ISSN 1985-8914 ; 2590-3837

Occupants’ satisfaction on internal layout of low- cost high rise housing in Kuala Lumpur / Muhammad Firdaus Anuar and Rohaslinda Ramele. (2017) Built Environment Journal, 14 (1): 2. pp. 10-16. ISSN 1675-5022

Predictors of intention to use reusable drinking straw: A case study in Selangor / Shahariah Asmuni, Sabariah Yusoff and Nur Liyana Asyiqin Mohd Jafri. (2021) Journal of Emerging Economies & Islamic Research, 9 (2). pp. 88-101. ISSN (e-ISSN): 2289-2559

Dimension manifestation of users’ psychographic traits towards online travel agency / Abdul Aziz Azdel... [et al.]. (2019) Journal of Academia, 7 (1). pp. 91-101. ISSN 2289-6368

Impact of COVID-19 pandemic on hotel service quality and customer satisfaction / Laili Afliza Azis and Nur Hidayah Che Ahmat. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (2). pp. 69-96. ISSN 1985-8914 ; 2590-3837

Factors influencing cross-border shopping / Azila Azmi, Monica Easter Ak Sapi@Chikut and Sharifah Munirah Sayed Abdul Rahman. (2015) Esteem Academic Journal, 11 (2). pp. 27-34. ISSN 1675-7939

Trusting the wisdom of stranger and eWOM credibility in collaborative consumption: a conceptual paper/ Siti Azira Babh ... [et al.]. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (1). pp. 364-379. ISSN 1985-8914 ; 2590-3837

What makes customer satisfied? investigating the role of restaurant attributes at Malay food restaurants/ Muhammad ‘Arif Aizat Bashir ... [et al.]. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (1). pp. 74-84. ISSN 1985-8914 ; 2590-3837

Analyzing the impact of feature selection using information gain for airlines' customer satisfaction / Farah Aqilah Bohani ... [et al.]. (2024) Malaysian Journal of Computing (MJoC), 9 (1): 2. pp. 1673-1689. ISSN 2600-8238

Destination service quality, tourist satisfaction and revisit intention: the moderating role of income and occupation of tourist / Kamaleswar Boro. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (3). pp. 23-40. ISSN 1985-8914 ; 2590-3837

Study of student satisfaction for "sandwiches" delivery approach / Eric Chan. (2014) Built Environment Journal (BEJ), 11 (1). pp. 37-52. ISSN 1675-5022 (In Press)

The impact of employee commitment and satisfaction on training effectiveness / Rumaizah Che Md Nor ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (1). pp. 147-164. ISSN 2550-1569

Contributing factors on customer retention for sustainability of Malaysian commercial banks / Chim Weng Kong and Maria Abdul Rahman. (2021) Voice of Academia (VOA), 17 (2). pp. 147-157. ISSN 2682-7840

Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]. (2019) Voice of Academia (VOA), 15 (2). pp. 74-80. ISSN 2682-7840

Customer’s reaction to servicescape failure and associated recovery strategy: an exploration study in the food service industry / Chua Bee Lia ...[et al.]. (2009) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 1 (2). pp. 23-47. ISSN 1985-8914 , 2590-3837

Customer satisfaction level toward public hospital’s healthy cafeteria in Sabah / Rafidzah D.K.... [et al.]. (2020) ESTEEM Journal of Social Sciences and Humanities, 4. pp. 66-74. ISSN 2600-7274

An empirical research on factors affecting customer satisfaction towards fintech products and services in Sungai Petani, Kedah / Barathy Doraisamy ... [et al.]. (2022) Journal of Academia, 10. ISSN 2289-6368

A study on the impact of innovative technologies in the hospitality industry / Edgar D’Souza and Kevin D’Souza. (2023) Journal of Tourism, Hospitality and Culinary Arts, 15 (1). pp. 1-23. ISSN 1985-8914 ; 2590-3837

Relationship marketing in hotel industry: A conceptual study / Leena Nitin Fukey … [et a.l]. (2016) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 8 (1). pp. 1-16. ISSN 1985-8914 , 2590-3837

Customers’ satisfaction on the quality of e-commerce / Hanitahaiza Hairuddin, Sharidatul Akma Abu Seman and Noorizan Mohamad Mozie. (2019) Advances in Business Research International Journal (ABRIJ), 5 (3). pp. 1-10. ISSN 2462-1838

Exploring young consumers’ purchase intention towards foreign brand / Etty Harniza Harun...[et al.]. (2011) Voice of Academia (VOA), 6 (2). pp. 39-56. ISSN 2682-7840

The impact of retailer’s corporate social responsibility activities on customer loyalty at Negeri Sembilan, Malaysia / Shaikh Multazim Hasan Ali ... [et al.]. (2023) ESTEEM Journal of Social Sciences and Humanities, 7 (2). pp. 1-11. ISSN 2600-7274

Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al]. (2011) Business and Management Quarterly Review (BMQR), 2 (4). pp. 56-64. ISSN 2180-2777

Ethnicity, social influence, eco-label and purchase intention of consumers of green home electronic products / Nor Hashima Hashim, Wan Kalthom Yahya and Siti Aisyah Asrul. (2018) Social and Management Research Journal (SMRJ), 15 (2). pp. 47-63. ISSN 1675-7017

Customer satisfaction on e-SERVQUAL in Islamic online banking services / Nurhazirah Hashim …[et al.]. (2017) Advances in Business Research International Journal, 3 (2). pp. 1-8. ISSN 2462-1838

Consumers’ awareness and knowledge of nanofood in Malaysia / Nor Akhmal Hasmin … [et al.]. (2021) Social and Management Research Journal (SMRJ), 18 (2): 2. pp. 23-46. ISSN 1675-7017

Perception and marketing / Hamdan Hassan. (1988) GADING Majalah Akademik ITM Cawangan Pahang, 1 (2): 5. pp. 34-35.

Food marketing: the influence of organic greenwash towards Malaysian consumers' trust: a conceptual paper / Muhammad Azman Ibrahim, Rafiatul Adlin Mohd Ruslan and Thong Foong Yen. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 135-141. ISSN 2462-1838

The mediating role of customer satisfaction in the relationship between service quality and customer loyalty / Kamisah Ismail, Jamie Wan Chiou Tin and Jacinta Phooi M’ng Chan. (2021) Management & Accounting Review (MAR), 20 (3): 8. pp. 187-210. ISSN 2550-1895

Determinants of customer acceptance and usage of mobile hotel reservation apps (MHRA): An exploratory factor analysis / Mohd Noor Ismawi Ismail ... [et al.]. (2020) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1). pp. 1-17. ISSN 1985-8914 ; 2590-3837

Customer’s acceptance, usage and M-satisfaction of Mobile Hotel Reservation Apps (MHRA) / Mohd Noor Ismawi Ismail...[et al.]. (2017) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-18. ISSN 1985-8914 ; 2590-3837

Factors rocketing in the price of essential goods in Malaysia / Nor Azira Ismail, Jamilah Laidin and Shahiszan Ismail. (2022) FBM Insights, 5: 22. pp. 61-62. ISSN 2716-599X (Submitted)

A systematic review on consumer behavior toward plastic consumption in Asian countries / Nur Syafiqah Khalisah Jallaludin …[et al.]. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 150-158. ISSN 2462-1838

The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Roseazrina Azmi. (2018) Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-13. ISSN 2590-440X

Customer mistreatment and employees’ emotional exhaustion: moderating role of gender/ Nur Hidayah Jesni and Mohd Onn Rashdi Abd Patah. (2021) Journal of Tourism, Hospitality and Culinary Arts, 13 (2). pp. 156-169. ISSN 1985-8914 ; 2590-3837

Antecedents of customer loyalty towards private commercial banks in Bangladesh / Md Wasiul Karim and Mohammad Abdul Matin Chowdhury. (2021) Management & Accounting Review (MAR), 20 (2): 2. pp. 35-57. ISSN 2550-1895

Towards delighting your customer / Hamidah Kassim. (2004) Info PinTAR (2). pp. 1-10. ISSN 1675-9907

Evaluation of customer satisfaction and behaviour intension using expectation confirmation theory: a study of home cooked food in North India / Suvidha Khanna, Sheetal Bhagat and Priyanka Sharma. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (2). pp. 183-207. ISSN 1985-8914 ; 2590-3837

Air passenger satisfaction and airport service quality / Manoj Kumar and Krishan Kant Meena. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (3). pp. 60-73. ISSN 1985-8914 ; 2590-3837

Demistyfing consumer purchase intention for remanufactured auto parts / Loh Ka Chin...[et al.]. (2019) Voice of Academia (VOA), 15 (2). pp. 52-60. ISSN 2682-7840

Customer perception on the adoption of self-service technologies in Klang Valley/ Azlinda Hakim Lokman Hakim, Hairunnisa Mohamad Ibrahim and Pauline Tang Pei Lin. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (1). pp. 200-216. ISSN 1985-8914 ; 2590-3837

Determinants of organic food purchase intention among Malaysian consumers / Azyanee Luqman...[et al.]. (2020) Journal of Contemporary Social Science Research, 4 (1). pp. 22-28. ISSN 0128-2697

The determinants of user satisfaction of engineering maintenance system (EMESYS) in the Malaysian army / Nurul Shahnaz Mahdzan …[et al.]. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 225-241. ISSN 2462-1838

A conceptual framework: examination the role of physical environment on Airbnb experiences/ Nor Maizana Mat Nawi ... [et al.]. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (1). pp. 380-392. ISSN 1985-8914 ; 2590-3837

Factors influencing the adoption of e-payment: an empirical study in Malaysia / Intan Syafinaz Mat Shafie ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 53-62. ISSN 2462-1838

E-hailing service satisfaction: a case study of students in a higher education institution in Perlis, Malaysia / Mohamad Niza Md Nor, Sabiroh Md Sabri and Najiah Filzah Mat Isa. (2021) Jurnal Intelek, 16 (2): 15. pp. 138-150. ISSN 2682-9223

Measuring service quality / Rosliza Md Zani ... [et al.]. (2020) FBM Insights, 2. pp. 14-16. ISSN 2716-599X

Openness to experience - a moderator between social commerce success factors and customer satisfaction relationship: facebook brand page platform / Ariff Md. Ab. Malik, Hanitahaiza Hairuddin and Nurfaznim Shuib. (2018) Management & Accounting Review (MAR), 17 (3). pp. 67-80. ISSN 2550-1895

Customer satisfaction and brand switching intention of mobile service among university students / Mei Ling Goh ...[et al.]. (2020) Management and Accounting Review (MAR), 19 (2): 5. pp. 93-116. ISSN 2550-1895

Determinants of customer satisfaction in e-commerce: a case study in higher learning institutions in Johor / Abd Halim Mohamad and Sabrinah Adam. (2023) Asia-Pacific Management Accounting Journal (APMAJ), 18 (1): 1. pp. 1-23. ISSN 2550-1631

Pengurusan dan strategi kepuasan pelanggan vs kegembiraan pelanggan. “Customer satisfaction vs customer delight”: definisi dan konsep / Dr. Wan Normila Mohamad. (2020) ASPIRASI FPP. pp. 6-10. ISSN 2735-0509

Customer Waiting Time in Department of Labour, Kuala Terengganu: A Queuing Approach / Norsyafiqah Mohamad, Masnita Misiran and Zahayu Md Yusof. (2020) Journal of Academia, 8. pp. 22-32. ISSN 2289-6368

The relationships between service quality, satisfaction, and loyalty of spa customers/ Siti Nadhirah Mohamad, Hasif Rafidee Hasbollah and Siti Fatimah Ab Ghaffar. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (1). pp. 297-302. ISSN 1985-8914 ; 2590-3837

Factors influencing the purchasing intention of Takaful hibah products; a conceptual framework / Faziatul Amillia Mohamad Basir and Muhammad Abd Hadi Abd Rahman. (2022) Journal of Islamic Philanthropy & Social Finance (JIPSF), 4 (2). pp. 10-16. ISSN 2590-3942 (Submitted)

Determinants of satisfaction for automotive after sales service quality: a preliminary application of AutoSERVPERF Model / Nooraini Mohamad Sheriff, Nur Idayu binti Roslan and Yuhanis binti Yusoff. (2020) Jurnal Intelek, 15 (2): 19. pp. 197-208. ISSN 2682-9223

The acceptance of Islamic deposit products among non-muslim bank customers in Malaysia / Nurul Afidah Mohamad Yusof ... [et al.]. (2022) Voice of Academia (VOA), 18 (1): 12. pp. 129-141. ISSN 2682-7840

Library service quality and users’ satisfaction: a correlational study among UiTM Puncak Perdana students / Muniratul Husna Mohamad Zaki ... [et al.]. (2023) Jurnal Intelek, 18 (2): 11. pp. 118-127. ISSN 2682-9223

Online customer reviews as a powerful marketing tool / Baderisang Mohamed and Nor Fitrah Anaik Ali. (2021) FBM Insights, 3: 10. pp. 27-30. ISSN 2716-599X

The influence of servicescape upon retailers on customer value in Malaysia / Baderisang Mohamed and Aliaa Adriana Mohd Damanhuri. (2021) FBM Insights, 3: 9. pp. 23-26. ISSN 2716-599X

Retail travel agent Service recovery toward customer satisfaction / Nur Adlinna Mohamed , Nur Syafikah Wan Jusoh and Mazlina Mahdzar. (2017) ASEAN Entrepreneurship Journal (AEJ), 3 (1). pp. 10-20. ISSN 2289-2125

An analysis of total quality management and customer satisfaction among mobile service users / Intan Nurjannah Mohamed Sabri and Arifha Mohamad. (2023) Journal of Academia, 11. pp. 44-50. ISSN 2289-6368

Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar. (2020) Advances in Business Research International Journal, 6 (2). pp. 154-165. ISSN (e-ISSN) 2462-1838

Modelling customers' satisfaction towards online shopping using multiple linear regression / Shamsunarnie Mohamed Zukri …[et al.]. (2023) Journal of Mathematics and Computing Science, 9 (2): 9. pp. 18-26. ISSN 0128-0767

Factors influencing the purchase intention of young consumers towards healthy food products in Malaysia / Mardhiah Mohammad ...[et al.]. (2021) Advances in Business Research International Journal, 7 (2): 17. pp. 182-189. ISSN 2462- 1838

Review on price, service quality and customer loyalty in fast food restaurant / Hazirah Mohammed Shaed...[et al.]. (2017) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-10. ISSN 1985-8914 ; 2590-3837

The influence of sound and vision in sensory marketing towards customer purchasing behaviour in institutional foodservice / Munirah Mohammed Shaed ... [et al.]. (2015) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 7 (2). ISSN 1985-8914 ; 2590-3837

Strategic training and development: the impact on employees’ performance / Idaya Husna Mohd, Joanna Julan and Tuan Badrol Hisham Tuan Besar. (2020) Journal of International Business, Economics and Entrepreneurship (JIBE), 5 (2). pp. 80-84. ISSN 2550-1429

Product abundance, product delivery and price of product as determinants of online business profit performance / Syaza Fahzlin Mohd Fahrughazi and Amrizah Kamaluddin. (2021) Asia-Pacific Management Accounting Journal (APMAJ), 16 (2): 17. pp. 391-407. ISSN (eISSN):2550-1631

Satisfaction determinants of airlines industry in Malaysia / Mohd Remie Mohd Johan ... [et al.]. (2020) Jurnal Intelek, 15 (2): 9. pp. 87-100. ISSN 2682-9223

Customer retention in digital media business platforms in Malaysia / Mohd Remie Mohd Johan … [et al.]. (2020) Forum Komunikasi (FK), 15 (1). pp. 116-137. ISSN 0128-2379

Attributes affecting quick service restaurants revisit intention among student of higher learning institutions / Wan Nor Farawahidah Mohd Khamis ... [et al.]. (2022) Esteem Journal of Social Sciences and Humanities, 6: 1. pp. 30-46. ISSN 2600-7274

The effect of restaurant service quality on customer satisfaction: a conceptual paper/ Fatin Nabila Mohd Nazri, Derweanna Bah Simpong and Naziatul Aziah Mohd Radzi. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (1). pp. 187-199. ISSN 1985-8914 ; 2590-3837

Malaysian perceptions on Rayani Air’s Islamic corporate image and its impact on the future Islamic Airlines / Nadia Mohd Nazri...[et al.]. (2020) Voice of Academia (VOA), 16 (1). pp. 50-56. ISSN 2682-7840

Selection attributes of Korean restaurant based on customer satisfaction and loyalty/ Nurul Shahiera Mohd Raihan ... [et al.]. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (1). pp. 53-73. ISSN 1985-8914 ; 2590-3837

The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 63-68. ISSN 2462-1838 (Submitted)

User experiences using e-Hailing food delivery service in Klang Valley/ Noor Hidayah Mohd Yusof, Nur Syamirah Ab Halim and Zurinawati Mohi. (2021) Journal of Tourism, Hospitality and Culinary Arts, 13 (2). pp. 33-53. ISSN 1985-8914 ; 2590-3837

Brand personality dimensions and their effects on customer satisfaction in Kuala Lumpur hotels / Zurinawati Mohi …[et al.]. (2014) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 6 (1). pp. 37-44. ISSN 1985-8914 , 2590-3837

The conceptual idea of recycling used cooking oil mobile application: A recommendation for environment sustainability / Mudiana Mokhsin … [et al.]. (2020) Borneo Akademika, 4 (3): 2. pp. 9-18. ISSN 2462-1641

Customer’s quest for quality of products and services offered by farmers’ organization / Sarina Muhamad Noor ... [et al.]. (2016) ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 31-41. ISSN 2289-2125

A development of conceptual model for defining users’ quality perception in product design / Nur Shahidatul Aina Muhammad Firdaus ... [et al.]. (2020) Voice of Academia (VOA), 16 (1). pp. 26-35. ISSN 2682-7840

Do satisfied customers loyal? : Unravelling the role of trust in the ‘High Touch’ purchasing context / Rosidah Musa. (2006) Gading Journal for the Social Sciences, 10 (1). pp. 1-15. ISSN 2600-7568

Formulating direct sales customers’ satisfaction strategies : Application of Importance-Performance Analysis (IPA) approach / Rosidah Musa. (2005) Gading Business and Management Journal, 9 (1). pp. 1-25. ISSN 2600-7568

The impact of business ethics behaviour on the customers’ loyalty in beauty industry among university students’ in Malaysia / Nareesa Noorham, Sharifah Nurafizah Syed Annuar and Hasnawati Guliling. (2020) Insight Journal (IJ), 6 (14). pp. 138-142. ISSN 2600-8564

The practices of local cosmetic product on the customer loyalty among Malaysian youth / Nareesa Noorham, Sharifah Nurafizah Syed Anuar and Hasnawati Guliling. (2020) ESTEEM Journal of Social Sciences and Humanities, 5. pp. 1-10. ISSN 2600-7274

Keretapi Tanah Melayu (KTMB) services: the role of service quality and recovery towards satisfaction and loyalty / Nor Asiah Omar ... [et al.]. (2022) Journal of International Business, Economics and Entrepreneurship (JIBE), 7 (1). pp. 79-90. ISSN 2550-1429

Service quality and customer satisfaction: experience of customers in postal service / Siti Rapidah Omar Ali and Siti Naemah Abd Hakim Amir. (2020) Jurnal Intelek, 15 (2): 7. pp. 67-75. ISSN 2682-9223

Service quality in higher education in Malaysia: perception of undergraduate students in a Malaysian public university / Siti Rapidah Omar Ali ... [et al.]. (2018) e-Academia Journal, 7 (2). pp. 138-145. ISSN 2289 - 6589

The effects of service quality dimensions on students’ satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]. (2020) Jurnal Intelek, 15 (1). pp. 69-76. ISSN 2682-9223

The effects of service quality dimensions on students’ satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]. (2020) Jurnal Intelek, 15 (1): 8. pp. 69-76. ISSN 2682-9223

Assessing customer satisfaction towards service quality in the hospitality industry / Siti Rapidah Omar Ali ... [et al.]. (2021) Jurnal Intelek, 16 (1): 8. pp. 67-73. ISSN 2682-9223

Exploring relationship marketing tactics & customer loyalty: issues in the Malaysian mobile telecommunication sector / Lennora Putit and Mohamad Fariz Abdullah. (2019) Journal of International Business, Economics and Entrepreneurship (JIBE), 4 (1). pp. 21-26. ISSN 2550-1429

The effect of co-creation on relationship quality: the role of outcome quality / Kurnia Endah Riana ... [et al.]. (2022) Asian-Pacific Management Accounting Journal, 17 (1): 10. pp. 250-282. ISSN 2550-1631

Influencing factors on customer satisfaction towards American brands in the food and beverage industry in Malaysia / Nur Atiqah Rochin Demong, Abdul Kadir Othman and Salmi Bawasa. (2016) Advances in Business Research International Journal, 2 (2). pp. 1-8. ISSN 2462-1838

Determinants of Indonesian muslim consumers' willingness to pay for Taiwanese snacks: the role of the halal logo / Atika Nur Aini and Anya Safira. (2021) Journal of Emerging Economies & Islamic Research, 9 (2). pp. 102-117. ISSN (e-ISSN): 2289-2559

The quality of Kopitiam physical environment: are patrons satisfied? / Safwana Nur Widad Safrin and Zurinawati Mohi. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (3). pp. 1-22. ISSN 1985-8914 ; 2590-3837

The influence of organizational justice and demographic variables on employee willingness to engage in customer oriented behaviour / Sarminah Samad and Zaini Abdullah. (2007) Gading Journal for the Social Sciences, 11 (01). pp. 71-84. ISSN 2600-7568

Users' satisfaction and usability issues of students' attendance system application: UiTM here 1.0 / Adib Sarkawi ... [at al.]. (2022) Borneo Akademika, 6 (2). pp. 46-54.

A conceptual framework for customers’ loyalty in mobile loyalty programmes / Sharlini Seridaran and Mohd Nazri Mohd Noor. (2021) Social and Management Research Journal (SMRJ), 18 (2): 19. pp. 46-65. ISSN 1675-7017

Relationship between service quality and customer satisfaction during halal certificate application in Kelantan / Mariam Setapa...[et al.]. (2020) Journal of Contemporary Social Science Research, 4 (2). pp. 1-11. ISSN 0128-2697

Service Quality and Customer Satisfaction: Halal Certificate Application in Malaysia / Mariam Setapa...[et al.]. (2020) Journal of Contemporary Social Science Research, 4 (1). pp. 39-48. ISSN 0128-2697

Students' green perception and behavior / Siti Norashikin Bashirun ... [et al.]. (2016) Malaysian Journal of Sustainable Environment (MySE), 1. pp. 39-49. ISSN 0128-326X

Marketing myopia: An interesting fact to marketers / Sharifah Zannierah Syed Marzuki and Wan Kalthom Yahya. (2005) Jurnal Gading, 9 (2). pp. 171-182. ISSN 0128-5599

The counterfeit goods conundrum: an analysis of demand situation among Malaysian consumers / Teo Carol Boon Chui and Mohd Zahin Mohd Yusof. (2017) Journal of International Business, Economics and Entrepreneurship (JIBE), 2 (2). pp. 11-19. ISSN 2550-1429

Data envelopment analysis for Malaysia courier services performance and customer satisfaction / Teoh Yeong Kin, Suzanawati Abu Hasan, and Siti Nur Atikah Zahari. (2020) Journal of Computing Research and Innovation (JCRINN), 5 (3). pp. 25-33. ISSN 2600-8793

The effect of corporate social responsibility towards consumer buying behaviour: a study among universities students / Bibianah Thomas and Nor Suziwana Tahir. (2019) Journal of International Business, Economics and Entrepreneurship (JIBE), 4 (2). pp. 8-18. ISSN Journal of International Business, Economics and Entrepreneurship (JIBE)

Service delivery and customers’ satisfaction in some selected hotels in Ikeja areas of Lagos state / Tijani Nasiru … [et al.]. (2012) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 4 (3). pp. 1-17. ISSN 1985-8914 , 2590-3837

Online travel agencies (OTAs) e-service quality, brand image, customer satisfaction and loyalty / Wan Nur Fasihah Wan Jasni ...[et al.]. (2020) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (2). pp. 96-111. ISSN 1985-8914 , 2590-3837

Utilizing the Fuzzy Analytical Hierarchy Process (FAHP) approach to identify the best online food delivery services / Wan Nurul Husna Wan Nordin …[et al.]. (2023) Journal of Mathematics and Computing Science, 9 (1). pp. 1-12. ISSN 0128-0767

Analyzing structural relationships between service quality, disconfirmation, satisfaction and loyalty / Wei Mei Chin. (2010) Asia-Pacific Management Accounting Journal, 5 (2). pp. 31-44. ISSN 1675-3194

The impact of service quality and product quality towards customers satisfaction in Islamic banking: the moderating role of customer knowledge / Nur Athirah Yusoff and Mohammad Ismail. (2020) Journal of Contempory Islamic Studies, 6 (2). ISSN ISSN 2289-9634 e-ISSN 0128-0902

Determinants of customer satisfaction on catering service in Electric Train Service (ETS), Keretapi Tanah Melayu Berhad (KTMB) / Izhar Hafifi Zainal Abidin... [et al.]. (2019) Insight Journal (IJ), 5 (8). pp. 66-73. ISSN 2600-8564

The study of customer Perception and expectation toward food presentation / Noorliza Zainol, Hashim Fadzil Ariffin and Abdul Rahman Ahmad Rozali. (2018) Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-8. ISSN 2590-440X

Factors influencing customer to switch mobile service provider: A case study at UiTM KB / Siti Nurani Zulkfli ... [et al.]. (2020) Journal of Mathematics and Computing Science (JMCS), 6 (2). pp. 38-43. ISSN 0128-0767

Book Section

Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman. (2012) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 1 (1). Institute of Graduate Studies, UiTM, Shah Alam.

Factors anticipated to customer experience / Muhammad Hanif Abdul Gafar...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 36. ISBN 9789670314563

Contract manufacturing service quality and its relationship with customer satisfaction and loyalty in F&B industry / Zulkefli Abdul Rahim. (2018) In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

Logistic service quality as factors on brand trust / Yong Azrina Ali Akbar...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Kedah, p. 34. ISBN 9789670314563

Pembentukan destinasi mesra pelancong: kajian faktor di peringkat makro / Ahmad Nazrin Aris Anuar … [et al.]. (2012) In: 3rd International Conference on Public Policy and Social Science ( ICOPS 2012). Faculty of Administrative Science and Policy Studies, Melaka, pp. 359-368.

Customers’ heterogeneity and store patronage intention: a study of department stores in Libya / Iman Elsalehin Bouthahab. (2013) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 3 (3). Institute of Graduate Studies, UiTM, Shah Alam.

Students’ satisfaction with the university cafeteria: structural relationships of food quality, staff, price fairness, and ambiance / Mui Ling Dyana Chang, Norazah Mohd Suki and Norbayah Mohd Suki. (2014) In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014). Division of Research and Industry Linkages , UiTM Melaka, Alor Gajah, p. 30.

Serial mediation of perceived quality and customer engagement on brand image and online purchase intention of premium hotels in China-a conceptual paper / Wong Chee Hoo, Liu Xioayan and Kumarashvari Subramaniam. (2021) In: E-Proceeding for Asian Conference on Business, Economics and Social Science (ACBESS) 2021. Center for Islamic Philanthropy and Social Finance (CIPSF), Alor Gajah, p. 108.

The effects of perceived quality, perceived risk, perceived price, and consumer behaviors towards purchase intention on Malaysia local products / Helmy Husni... [et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Merbok, Kedah, p. 11. ISBN 9789670314563 (Unpublished)

The effect of age and gender as moderators towards the relationship between customer satisfaction and revisit intention: a study on tea house setting / Zuratulraha Jaafar, Hairunnisa Mohamad Ibrahim and Siti Nor Fadillah Ahmad Shariff. (2023) In: Melaka International Social Sciences, Science, and Technology (MIC3ST) 2023. Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka, Alor Gajah, Melaka, p. 33. (Submitted)

Customer’s satisfaction measurement using cognitive and emotion judgment survey: a case study of INTEC / Zolidah Kasiran. (2012) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 2 (2). Institute of Graduate Studies, UiTM, Shah Alam.

An integrative literature review on the success of accounting information systems and its impact on the ability to manage crises / Mahmoud Hany Mahmoud Dalloul, Zuraeda Ibrahim and Sharina Tajul Urus. (2019) In: ICAM2019 – International Conference on Accounting and Management. Faculty of Accountancy, Universiti Teknologi MARA Puncak Alam, Selangor, p. 133. ISBN 978-967-17038-0-9

Determinants of consumer online reviews / Mursyida Mahshar...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 31. ISBN 9789670314563

The effectiveness of service quality by Jabatan Agama Islam Wilayah Persekutuan (JAWI) towards customer satisfaction / Mohamad Idham Md Razak … [et al.]. (2014) In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014). Division of Research and Industry Linkages, UiTM Melaka, Alor Gajah, p. 32.

Factors influencing tourists’ revisit intention to Pangkor Island: the role of travel motivation and destination satisfaction / Musdiana Mohamad Salleh... [et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Merbok, Kedah, p. 13. ISBN 9789670314563

The effect of food and service quality towards consumer purchase intention: a case study in fast food restaurant Malaysia / Zatul Iffah Mohd Fuza ... [et al.]. (2023) In: Melaka International Social Sciences, Science, and Technology (MIC3ST) 2023. Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka, Alor Gajah, Melaka, p. 2. (Submitted)

Factors influencing customers’ choice of Umrah service provider / Mohd Radzi Mohd Khir ... [et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sg Petani, Kedah, p. 33. ISBN 9789670314563

Service quality in hospitality industry: a study of homestay in Melaka / Nor Shahrina Mohd Rafien, Zunaidah Ab Hassan and Azhana Othman. (2011) In: Across Borders. Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka, Alor Gajah, Melaka, p. 23. ISBN 978-967-11354-1-9 (Submitted)

Determinants of customer relationship as mediating effect on service quality and customer loyalty: a case study Takaful Ikhlas / Azim Izzuddin Muhamad...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 29. ISBN 9789670314563

The antecedents of brand experience and its effect on trust and resonance: an empirical study of fast food industry in Malaysia / Rozita Naina Mohamed and Norzaidi Mohd Daud. (2011) In: Across Borders. Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka, Alor Gajah, Melaka, p. 17. ISBN 978-967-11354-1-9 (Submitted)

Antecedents and consequences of brand experience: a conceptual study of fast food Industry in Malaysia / Rozita Naina Mohamed … [et al.]. (2011) In: Across Borders. Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka, Alor Gajah, Melaka, p. 19. ISBN 978-967-11354-1-9 (Submitted)

Analysis on the impact of marketing mixs toward Malaysian consumer’s satisfaction in purchasing organic pineapple: a case study at Merlimau Utara / Masedayu Othman and Nur Nabila Huda Aziz. (2018) In: Plantation Management Exhibition & Seminar (PIMES). Faculty of Plantation and Agrotechnology, Kampus Jasin, p. 88.

The choice of smartphones among young generation / Azira Rahim ... [et al.]. (2020) In: FBM INSIGHTS Universiti Teknologi MARA Cawangan Kedah vol. 1. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, UiTM Cawangan Kedah, pp. 62-65. ISBN 2716-599X

Factors of customer satisfaction in different service industries / Sarah Sabir Ahmad ... [et al.]. (2020) In: FBM INSIGHTS Universiti Teknologi MARA Cawangan Kedah vol. 1. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, UiTM Cawangan Kedah, pp. 66-68. ISBN 2716-599X

Modeling the mediating effects of job satisfaction and organizational commitment on the relationship between internal marketing and market orientation: A study among banks employees in the republic of Yemen / Waddah Ismail Thabet Ali. (2018) In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

Determinants of customer satisfaction on catering service in Electric Train Service (ETS), Keretapi Tanah Melayu Berhad (KTMB) / Izhar Hafifi Zainal Abidin...[et al.]. (2019) In: The 6th International Accounting & Business Conference 2019. Secretariat of IABC 2019, 6th . UiTM Cawangan Johor, Segamat Johor, p. 37.

Monograph

Exploring the effectiveness of social media marketing towards customer satisfaction / Norsahira Abd Rahman. (2017) Industrial Training. UiTM Cawangan Johor, Segamat, Johor.

The factors that influence customer preferences to choose Celcom Axiata as network provider in Kota Bharu Kelantan / Mat Zulazwan Abdul Malik. (2014) Industrial Training. Universiti Teknologi MARA Cawangan Kelantan, Kota Bharu. (Unpublished)

Dress for success: Factors effecting business success of Small Medium Enterprise (SMEs) : A case study in Kuala Terengganu / Fadhilahtul Liyana Abdul Manan. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

A study of determinants that affect consumer's satisfaction: examination on internet banking behaviour among rural consumers in Selangor / Ain Syamimi Abdul Qawi. (2019) Other. Faculty of Business and Management, Segamat, Johor. (Submitted)

Customer satisfaction towards Islamic banks among non-muslim customers in Kota Bharu / Salwati Burhanuddin. (2018) Other. Faculty of Business and Management, Segamat, Johor. (Unpublished)

Factors affecting customer retention on internet banking in Jerteh, Terengganu / Siti Aisyah Che Anam @ Ab Rahman. (2015) Industrial Training. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Submitted)

A study on issues facing by customers for Celcom broadband in Kuching Sarawak / Sazali Elias. (2010) Other. Universiti Teknologi MARA, Sarawak. (Unpublished)

The customer makes business company performs better a quantitative study of online customer service effectiveness in motherhood.com.my website / Nur Salwa Fauzan. (2018) Industrial Training. UiTM Cawangan Johor, Segamat, Johor. (Unpublished)

The moderating effect of gender between customer quality factors and loyalty toward internet service provider in Malaysia / Muhammad Shafiq Harun. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

A study on the factors that influence customers intention to purchase of farmers product: a case study on FAMA market in Jerantut, Pahang / Nurhaini Ibrahim. (2013) Industrial Training. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

Assessing customer perception towards service quality (tangibility, reliability and responsiveness) at Section of Contribution EPF Kuantan / Sheha Ibrahim. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail. (2018) Other. Bachelor of Business Administrations (Hons) Marketing, Segamat, Johor. (Unpublished)

Brand awareness of higher education institutions: a case study at UTHM Pagoh Campus / Siti Nur Amira Jaafar. (2018) Other. Bachelor of Business Administrations (Hons) Marketing, Segamat, Johor. (Unpublished)

Research on factors of online buying decision towards the herbal supplement products in Malaysia / Fatimah Az-Zahra Kassim @ Hassim. (2017) Industrial Training. UiTM Cawangan Johor, Segamat, Johor. (Unpublished)

A study of brand awareness, brand equity and brand slogan towards advertisement a case study: Superlilo Sdn Bhd / Hazieqa Syabilla Mohd Hatta. (2018) Industrial Training. Industrial training project paper, Segamat, Johor.

Factors influencing customers decision in choosing ASNB unit trust products : case study on ASNB Kuala Terengganu / Mohd Amirul Shafeeq Mohd Sohaimi. (2013) Industrial Training. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

A study on factors affecting dividend payout policy of consumer sector in Malaysia : a case study in Malaysia / Nurul Nabilah Noami. (2015) Industrial Training. Bachelor of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

Factor that influence customer's preference towards choosing theme park at Hello Kitty Town and Thomas Town Puteri Harbour/ Qistina Rosli. (2018) Industrial Training. Faculty of Business Administration, Segamat. (Unpublished)

Factor that influencing customers preference / Qistina Rosli. (2018) Industrial Training. Bachelor Of Business Administrations (HONS) Marketing, Segamat, Johor.

Preferences factors of the customers by choosing Sanrio Hello Kitty Town and Thomas Town at Puteri Harbour from management perspective / Qistina Rosli. (2018) Industrial Training. Faculty of Business and Management, Segamat, Johor.

The factors that influence customer loyalty towards Telecommunication Company (Telco) in Kota Bharu, Kelantan / Nur Aisah Samsudin. (2015) Industrial Training. Bachelor of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

Influences of visitors motivation on decision making: A case study on Petrosains Discovery Centre / Noor Suziera Shakri. (2014) Industrial Training. Bachelor of Science (Hons) Statistics, Kota Bharu. (Unpublished)

Factors that influencing individual investment decision on mutual funds : a study in Temerloh / Nur Faezah Zulkifli. (2015) Industrial Training. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

Conference or Workshop Item

Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas. (2014) In: TeSSHI 2014, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

Examining SERVQUAL instrument on the study of relationship between customer satisfaction and the service quality of UiTM Jengka Pahang panel clinics / Nurul Nadia Abd Aziz … [et al.]. (2011) In: Prosiding KONAKA Konferensi Akademik 2011, 6-7 Disember 2011, Universiti Teknologi MARA Pahang.

Determinants of consumers’ purchasing intention for Nakhom Pathom community products / Nur Zainie Abd Hamid and Mohamed Samsudeen Sajahan. (2019) In: UNSPECIFIED. (Submitted)

A study on student’s involvement in extracurricular activities towards student satisfaction: a case study among diploma students in UiTM Kedah / Annisa Ilyana Abd Razak ... [et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

e-Government: online service delivery evaluation in Pahang / Mas Anom Abdul Rashid and Mohd Noor Azman Othman. (2009) In: UNSPECIFIED.

Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Penentuan kecenderungan tingkah laku pelancong yang berkunjung ke Kota Kinabalu - psikosentrik dan alosentrik / Farzanna Yashera Abdulla ... [et al.]. (2021) In: International Exhibition & Symposium on Productivity, Innovation, Knowledge, Education & Design (i-SPiKe 2021). (Submitted)

Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.]. (2005) In: Prosiding KONAKA Konferensi Akademik 2005, 13 -15 Disember 2005, UiTM PAHANG.

Measurement the customer satisfaction towards the service quality at the Suri Delima Restaurant / Muhammad Tarmizie Alias...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Measuring information system performance in public sector: A case study of Pahang State education department / Mohd Aidil Riduan Awang Kader and Roslina Ali. (2012) In: Prosiding KONAKA 2012, 5 - 6 November 2012, Gambang Resort, Kuantan, Pahang.

Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Competative Advantages Issues On Customer Lifetime Value On Retailers Profitability’s / Abdul Manaf Bohari...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Analysis of the passengers’ loyalty and satisfaction of Airasia passengers using classification / Ee Jian Pei ... [et al.]. (2021) In: e-Proceedings of the 5th International Conference on Computing, Mathematics and Statistics (iCMS 2021), 4-5 August 2021. (Submitted)

The paradigm nature of today's office approaches for achieving quality outcomes in administrative office management / Kadulliah Ghazali, Noorlaila Yunus and Erne Suzila Kassim. (2008) In: Proceedings STSS 2008 Broadening Horizons Through Research, 3 – 4 June 2008, M.S Garden Hotel Kuantan, Pahang.

Successful product development: a comparison of practices in the Malaysian and UK industries / Dr. Marzuki Ibrahim. (2002) In: Prosiding Seminar Kebangsaan Sains,Teknologi dan Sains Sosial “Ke Arah Pembangunan Negara”, 27 dan 28 Mei 2002, Hotel Vistana, Kuantan, Pahang.

Factors influencing northern region bumiputra consumers purchase intention of global brands / Farah Merican Isahak Merican ...[et al.]. (2019) In: Academic Conference on Social Sciences. (Submitted)

Measuring supplier’s service quality and customer satisfaction using servqual / Hirun Azaman Ismail. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Penentuan kuasa beli pengunjung terhadap perkhidmatan pelancongan terpilih di bandaraya Kota Kinabalu, Sabah / Nurul Izzah Ismail dan Jabil Mapjabil. (2021) In: International Exhibition & Symposium on Productivity, Innovation, Knowledge, Education & Design (i-SPiKe 2021). (Submitted)

The antecedents and influence of consumer relationship proneness towards perceived relationship quality and customer loyalty of apparel retailing industry in Malaysia / Siti Ilmiah Ismail. (2014) In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

Future ‘New Old’ perception on colour preference of product design / Nurazlina Jamalludin and Mohamat Najib Mat Noor. (2019) In: e-proceedings Design Decoded 2019, 19 / 20 June 2019, Mangrove Tourism Complex, Sungai Merbok 08000 Sungai Petani, Kedah.

Customer relationship management and satisfaction levels in banking industry / Abdul Razak Kamaruddin, Safiek Mokhlis and Norliza Muhamed. (2002) In: Prosiding Seminar Kebangsaan Sains,Teknologi dan Sains Sosial “Ke Arah Pembangunan Negara”, 27 dan 28 Mei 2002, Hotel Vistana, Kuantan, Pahang.

A Study of the Factors That Affect the Effectiveness of Counter Service towards Customer Satisfaction: A Case Study OF Student Affairs Division, Uitm Kedah / Mohamad Noor Faiez Mahadi...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Co-operative business: It’s ability to meet customer satisfaction / Norudin Mansor and Ahmad Syazli Abd Halim. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

Post-purchase behavior: consume complaint behavior / Azmi Mat...[et al.]. (2014) In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Determinants of halal food purchase intention: applying the Theory Of Planned Behavior (TPB) in predicting halal food consumption among millennial generation in Malaysia / Musdiana Mohamad Salleh, Etty Harniza Harun and Siti Meriam Ali. (2019) In: UNSPECIFIED. (Submitted)

Modelling the effectiveness of using online food delivery services apps among customers in Klang valley during Covid-19 pendamics / Prof Madya. Dr Rozita Naina Mohamed ... [et al.]. (2021) In: International Exhibition & Symposium on Productivity, Innovation, Knowledge, Education & Design (i-SPiKe 2021). (Submitted)

Foreign students’ satisfaction on visa processing: comparison between public and private universities / Azian Mohamed Kassim...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

The relationship between quality training practices and internal customer satisfaction: An empirical study in Malaysian local authorities / Khairul Anuar Mohd Ali. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

Covid-19 Outbreak: The impact of citizen’s demographic attributes on satisfaction with the government during MCO 1.0 / Siti Hajjar Mohd Amin ... [et al.]. (2021) In: E-Proceeding 8th International Conference on Public Policy and Social Science (ICoPS) 2021, 27 Oktober 2021.

Pengaruh persekitaran dalaman dan rekabentuk kompleks membelibelah ke atas tingkah-laku pembelian pengguna / Salimah Mohd Rashid...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Food-service industry: an overview of attributes that influences customers to repeat purchase intention / Nuramira Mohd. Yusop and Siti Munawarah Zakaria. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Kajian terhadap tahap kepuasan pelanggan di kafeteria merpati kolej dato bahaman UiTM Pahang / Mohd Faizal Azrul Azwan Muhamed@ Che Harun …[et al.]. (2013) In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia.

Green branding : the effect of green trust towards brand loyalty of the five-star hotel guest / Muhd Nabil Hanif Hassim and Mohd Raziff Jamaluddin. (2015) In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

Dijkstra’s algorithm in Product Searching System (ProSearch) / Nur Hasni Nasrudin ... [et al.]. (2015) In: International Conference on Computing, Mathematics and Statistics (iCMS2015).

Eco-friendly food packaging : young consumers’ perceptions & practices / Norsyamira Shahrin ... [et al.]. (2015) In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

Development of business performance model against customer's satisfaction factors using amos structural equation modeling software / Sa'diah Sahat, Razali Karim and Yap Bee Wah. (2006) In: Volume No. 1: Science and Technology, 30 – 31 May 2006, Swiss Garden Resort & Spa Kuantan, Pahang.

Customer’s satisfaction towards online shopping: A case study among university’s students / Khairil Aiman Faris Salim ... [et al.]. (2021) In: E-Proceeding 8th International Conference on Public Policy and Social Science (ICoPS) 2021, 27 Oktober 2021.

A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

From transaction marketing to relationship marketing a new perspective / Sharifah Zannierah Syed Marzuki and Wan Kalthom Yahya. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

Exploring the communication gaps factor affecting the service delivery: a case study in Lembaga Hasil Dalam Negeri (LHDN) Sungai Petani Branch / Tengku Hilmi Tengku Abdul Kadir and Muhammad Haniff Muhammad Kamal. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Customer relationship management / Wan Kalthom Yahya and Sharifah Zannierah Syed Marzuki. (2004) In: Prosiding KONAKA Konferensi Akademik 2004, 17-19 Disember 2004, Impiana Beach Resort, Cherating, Kuantan.

Perceptions of part time students (EPJJ) towards the service quality offered at UiTM Dungun, Terengganu / Zainuddin Zakaria, Faizatul Akmam Aminiddin and Moktar Awang. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

Mapping the dimensions of electronic service quality with electronic customer relationship management (e-CRM) features for electronic reservation / Zazaleena Zakariah, Nursyahidah Alias and Norhafizah Hashim. (2009) In: UNSPECIFIED.

Thesis

Consumer purchase decision towards canned pineapple products: a case study in Malacca / Rafidah A.Raof. (2018) Masters thesis, thesis, Universiti Teknologi MARA.

Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail. (2019) Masters thesis, thesis, Universiti Teknologi MARA Shah Alam.

The antecedents of customer loyalty in Tabung Haji, Malaysia from depositors perspective / Fathin Najehah Ab Rashid. (2018) Degree thesis, thesis, Universiti Teknologi MARA.

Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

The relationship between service quality and customer satisfaction: an empirical investigation at Hospital Universiti Sains Malaysia (HUSM) / Nor Azwa Ab. Ghani. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

The relationship between service quality and customers' satisfaction at Pejabat Pendidikan Daerah Baling Sik Kedah / Nurul Anis Abas. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

The influence of employees’s readiness toward customer satisfaction at CIMB Bank branches in Terengganu region / Nurafzan Abd Aziz. (2015) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu.

Knowledge of risks and vulnerability, preparedness, the government support and homestay operators business resiliency / Ammar Abd Ghapar. (2017) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

E-learning service quality case study: Al Madinah International University / Nur Amirah Abd Rahman. (2017) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

The relationship between service quality and customer satisfaction at Chancellery of Universiti Malaysia Terengganu / Norain Abd Wahid. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Validating cultural landscape in consumer brand preferences / Ida Izumi Abdollah. (2019) PhD thesis, thesis, Universiti Teknologi MARA.

Customer repurchase intentions on Ramadhan iftar buffet in 4 & 5 star hotels / Fatmawati Abdul Fatah. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

Improving customers' satisfaction on motor insurance policies at Auto Finance Centre, Maybank Berhad, Taman Melaka Raya / Raihanizah Abdul Kadir, Mysarah Hamzah and Nor Akmal Abdul Rahim. (2016) Masters thesis, thesis, Universiti Teknologi MARA, Melaka.

Persuasive factors in determining customer satisfaction: a Malaysian e-commerce perspective / Muhammad Alihan Abdul Magfir Khan. (2017) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

Factors influencing post-purchase dissonance of Proton owners / Mazlinda Abdul Manaff ... [et al.]. (2017) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Kedah.

User satisfaction towards virtual learning "VLE Frog among teachers at SMK Subang Jaya / Norshuhadah Abdul Manan. (2015) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar. (2021) Masters thesis, thesis, Universiti Teknologi Mara Cawangan Johor.

A study on factors that influence customer purchase decision in online shopping / Rashidah Abdul Rashid. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Evaluating the satisfaction of FROG VLE in primary school using learners' value index satisfaction (LEVIS) framework: a case study at Sekolah Kebangsaan Taman Nirwana (SKTN) / Lizawati Abdul Wahab. (2015) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

Trend of usability and accessibility evaluation method on e-government website / Nur Diyana Abdul Wahab. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

Study on "designing in-house brand for FOKUS Convenience Store" / Roshidah Abdul Wahab. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

Customer satisfaction towards services provided by advertising department of the New Straits Times Press (M) Berhad, Kuala Terengganu / Mariza Abdullah. (1998) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Success factors of traditional food product of small medium enterprise (SMEs) based on tourist satisfaction in Bandar Hilir, Melaka / Nur Ainna Aznida Abdullah, Nur Shahirah Aziz and Nuratiqa Hidayat Ahmad Jafni. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Melaka.

Examining the factors contributing customer satisfaction: a case study of Prudential BSN Takaful Berhad, Al Isra Johor / Siti Aishah Abdullah, Siti Nor Shageera Md Nasir and Sulaiman Mohamed Taib. (2018) Masters thesis, thesis, Universiti Teknologi Mara Cawangan Johor.

A study of customer satisfaction towrads service quality in Hospital Islam Az Zahrah / Ahmad Omar Abdullah Zaik. (2017) Degree thesis, thesis, Universiti Teknologi MARA, Johor.

Exploring mobile banking service on customer satisfaction: a case study on commercial bank in Selangor / Norhayati Abidin. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

The relationship between service quality and customer satisfaction in selected banks in Kuching / Ahmad Shah Abu Bakar ... [et al.]. (2014) Masters thesis, thesis, Universiti Teknologi MARA, Sarawak.

A study on customers perception towards Sime Tyres product in Alor Setar / Rusnita Abu Bakar. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

PROPERTYQUAL: assessing property management service quality of office buildings in Malaysia / Zarita Ahmad @ Baharum. (2006) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

The relationship between service quality and customer loyalty at Automobile Association of Malaysia, Seremban / Norsuhana Ahmad Fuad. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Investigating factors affecting medical tourists’ behavioural intention of destination for shariah-compliance medical care: the mediating effects of attitude and perceived behavioural control / Amirah Ahmad Suki. (2019) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah. (2020) Masters thesis, thesis, Universiti Teknologi MARA Shah Alam.

Service quality and customer satisfaction of low cost carried on pre-flight, in-flight, and post flight; a case of Malindo Air / Aini Nazirah Ahman, Muhammad Nabil Fikri Razman and Zainul Ariffin Abu Bakar. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Melaka.

The effect of brand equity on consumer purchase intention : a study of SMEs frozen food product in Kota Bharu / Rosmaliza Alias. (2014) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Customer's satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi. (2015) Degree thesis, thesis, Universiti Teknologi MARA Sarawak,Kampus Samarahan.

Customers' satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi. (2015) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

A study on customers’ perception towards quality services provided by Telekom Cellular Sdn. Bhd. - TM Touch, base on their expectation and the actual performance / Azian Hanim Amat. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Understanding service quality in service delivery to local customer: a study of a District Office / Douglas Amut. (2008) Degree thesis, thesis, Universiti Teknologi MARA, Sarawak.

The role of consumer perception towards customer acceptance of mobile customer relationship management (MCRM) / Nur Izzatie Ariffin. (2012) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

An examination of guest behavioral intentions in peer to peer accommodation: the role of perceived value, satisfaction, trust, and level of co-creation / Izyanti Awang Razli. (2020) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

A study on the impacts of service quality and relationship quality on customer satisfaction at a Celcom outlet in Kemaman / Fatin Amirah Azhar. (2015) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu.

A study on the attitude towards patronizing the select store among the residents of SS18, Subang Jaya / Zaharoff Azman. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

The relationship between service quality and relationship quality elements at a fast food restaurant in Shah Alam / Siti Hazwani Azmi. (2010) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu.

The study of students satisfaction of blended learning: a survey in UiTM / Nor Maziati Bakar. (2013) Masters thesis, thesis, Universiti Teknologi MARA.

Managing service quality, customer's satisfaction and loyalty: The case of RHB Bank Jalan Padungan Branch / Augustine Iman Bandang and Lekny Eni Minier. (2017) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Difficulties faced by facility management employed in hotel / Syaza Nurafiqa Bolhassan. (2020) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

A study on user acceptance of Portal Pencen JPA as one-stop information center for Malaysian silver-head community / Yudi Kurniawan Budi Susilo. (2012) Masters thesis, thesis, Universiti Teknologi MARA.

Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang. (2015) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

A study on consumer awareness on saraspice product in Kuching area / Zamal Bujang. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Evaluating user satisfaction via e-learning: a case study of Malaysian tax academy / Judy Charles Kedu. (2016) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Relationship between service quality, servicescape and outpatient satisfaction : A case of Kuching Specialist Hospital / Rowena Cliffton ... [et al.]. (2014) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

The role of familiarity and mediating effect of user satisfaction on food delivery mobile apps reuse intention: An application of technology acceptance model / Muhamad Redha Iqbal Daud. (2023) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

A study on customer perception towards Perodua Axia / Dayang Madihah Haji Abang Majidi. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Sarawak.

The study of customer complaints on Kancil services / Faizal Hamid. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

A study of customer saving services expectation at Lembaga Tabung Haji Selangor / Hasmi Bin Hassan. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Evaluation of online learning system acceptance in Kolej Poly-Tech Mara Ipoh / Haslina Hisham. (2012) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

Factors that contribute to customer loyalty towards Telekom Malaysia Kuantan / Nurul Huda Hj Ismail. (2013) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

The strategic potentials of Tanjung Langsat Port / Abu Bakar Ibrahim ...[et al.]. (2004) Masters thesis, thesis, Universiti Teknologi MARA, Johor.

Service quality and customer satisfaction : focus on physical surrounding at Central Counter, Lands and Surveys Department Kota Kinabalu / Faridah Ilah. (2014) Masters thesis, thesis, Universiti Teknologi MARA, Sabah.

A study on customers’ perception towards the information counter, MunLoong-Hankyu Jaya Bangsar, Kuala Lumpur / Rohaya Ishak. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

Customers satisfaction towards service quality among “Mamak” restaurants at Bandar Hilir, Malacca / Hazwani Ismail, Nur Hisyam Kamaruddin and Raja Anis Aniza Raja Mohd Yusof. (2014) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Melaka.

Tourist satisfaction regarding upon the shopping malls attributes in Melaka City / Mohamad Izul Ismail, Muhamad Afiq Irfan Abdul Rahman and Siti Nur Azhana Hassan. (2015) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Melaka.

Telekom Malaysia Berhad: the study on customers satisfaction through door to door sales activity / Mohd Khairul Ismail. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Customer acceptance and usage of Mobile Hotel Reservation Apps (MHRA): The influence of technology readiness, determinants of UTAUT2, TRUST and M-Satisfaction on post purchase behaviour / Mohd Noor Ismawi Ismail. (2023) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

MyOnline passport challenges to elderly or 'Warga Emas' assessment satisfaction / Rohana Ismail. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

A study on physical distribution functions practiced by NSTP (M) berhad within Kuala Terengganu / Rusnah Ismail. (1998) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Telekom Malaysia Berhad a study on customer satisfaction through door to door sales activity / Zuraini Ismail. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Technology readiness, customer perceived value, customer information satisfaction and behavioral intention on tablet-based menu ordering experience / Muhammad Izzat Zulkifly. (2017) PhD thesis, thesis, Universiti Teknologi MARA.

Customer awareness and acceptance towards Billion Marketing's in-house brand for leather products 'RORINE' / Mazumi Jaafar. (1998) Degree thesis, thesis, Institut Teknologi MARA (ITM).

Customer’s satisfaction towards Uber service among university students in Kota Samarahan, Sarawak / Terrance Manja Janting and Josephson Louis Nako. (2018) Degree thesis, thesis, Universiti Teknologi MARA, Sarawak.

FNM E-Commerce System (FES) / Ahmad Khairi Juha. (2017) Degree thesis, thesis, Universiti Teknologi MARA.

Factors that influence customers to purchase green food products: a case study in Kuching, Sarawak / Marie Jane Juman. (2013) Degree thesis, thesis, Universiti Teknologi MARA, Sarawak.

The influence of domestic edu-tourists' perceived value, satisfaction and perceived risks on their behavioral intentions towards edu-tourism packages in Malaysia / Nornajiha Kamdi. (2021) PhD thesis, thesis, Universiti Teknologi MARA.

The study of customer satisfaction towards Pernama Kem Penrissen Retail Outlet In Kuching, Sarawak/Kasirul Norman Kasim and Audrey Nicholas Rateh. (2013) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Marketing plan for Integrated Services Digital Network (ISDN) focussing on major business sales Kota Kinabalu / Halijah Laini. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Customer Satisfaction on Services offered by Pos Laju Sungai Merah, Sibu, Sarawak / Aja Langgit. (2015) Degree thesis, thesis, Universiti Teknologi MARA Sarawak,Kampus Samarahan.

Sistem penerbangan Malaysia: kajian ke atas bilangan penumpang, jumlah pengendalian kargo dan kiriman dari 1972 hingga 1988 / Maizan Mahmud. (1989) Diploma thesis, thesis, Insititut Teknologi MARA.

Factor influence customer acceptance to invest in Islamic gold dinar in Kota Bharu, Kelantan / Nik Nur Amalina Mamat@ Nik Mohamed. (2013) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Case study: the acceptance of investor towards Maybank Gold Investment passbook account / Azhiary Mamin. (2011) Degree thesis, thesis, Universiti Teknologi MARA, Sarawak.

A study on the customer satisfaction on products traded in Sawit Kinabalu Edible Oils / Wilbur Mark Suinggi. (2008) UNSPECIFIED thesis, thesis, Universiti Teknologi MARA, Sabah.

A study of local customer perception on quality of counter services provided by Tabung Haji (TH) / Suhaini Mat Daud. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The study on factors that affects the customer satisfaction toward Kira Haq Global Marketing Sdn Bhd / Nor Afiqah Md Azman. (2017) Degree thesis, thesis, Universiti Teknologi MARA, Johor.

Patient perceived service quality towards counter service in Hospital Sultan Ismail Johor Bahru / Masdita Md Dan and Hamizah Abdul Hamid. (2019) Masters thesis, thesis, Universiti Teknologi Mara Cawangan Johor.

Service quality and customer satisfaction of mobile banking in Malaysia / Nur E'zzati Md Faisol. (2017) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

Customer's perspective of e-commerce website quality: case study of zalora.com.my / Nurul Mardhiah Azura Md Nadzar. (2013) Masters thesis, thesis, Universiti Teknologi Mara (UiTM).

Malaysia consumer's perception on buying clothing through online shopping / Noor Haslinda Md Yusoff. (2004) Degree thesis, thesis, Universiti Teknologi Mara (UiTM).

The relationship between service quality and customer loyalty at UiTM Kelantan Campus / Muhammad Shahrul Azim Mhd Kamal. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

The influence of value co-creation behaviour on customer satisfaction for international in-flight service of Malaysia Airlines / Haszrina Minhad. (2019) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

Customer's satisfaction with the facilities provided at food court in Shah Alam / Norani Misman. (2013) Degree thesis, thesis, Universiti Teknologi MARA.

A study on customer’s awareness towards SUKIMI’S products / Mohd Norisham Mohamad Rosli. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

The relationship between service quality and customers 's satisfaction at Pejabat Tanah Kuala Muda (PTKM) Kedah / Noor Hidayah Mohamad Tarmizi. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Evaluation of user experience on collaborative learning game / Hasmira Mohamed. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

The study of customer satisfaction on Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International / Saadatul Hayati Mohamed. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani. (2012) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

A study on the customer perceptions toward ladies department Mun Loong Hankyu Jaya Bangsar / Ahmad Faiezal Mohamed Nazar. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

Resident's satisfaction on housing quality for low-cost strata property in Klang / Maizatul Syafiqah Syuhada Mohammad. (2023) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman. (2015) Degree thesis, thesis, Universiti Teknologi MARA Cawagan Sarawak.

Customers satisfaction towards Avon products in Bukit Mertajam, Pulau Pinang / Rusmiza Mohd Adzmi. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Permint Plywood Sdn. Bhd. How customer services influence business market loyalty / Mohd Kamal Mohd Ali. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Student's satisfaction level in hostel building at Universiti Teknologi MARA, Campus Seri Iskandar / Muhammad Zakwan Mohd Anuar. (2023) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

Non-resident student satisfaction towards rented house in Seri Iskandar, Perak / Nur Aina Aishah Mohd Ashur. (2023) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

E-commerce websites performance towards online purchasing satisfaction / Muhamad Syamim Hannan Mohd Asri. (2016) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Students' acceptance and satisfaction towards LMS at Centre for Foundation Studies, IIUM / Aisyah Mohd Hanifiah. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

Modelling Importance Performance Analysis (IPA) to analysis the important attributes in luxury hotels / Mohd Norhakim Mohd Hassim, Abdul Mu’iz Syafiq Mohd Rosli and Wan Nur Azhiim Wan Mohammed. (2016) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

The factors that influence the satisfaction of FELDA community towards the listing of FGV share in Bursa Malaysia / Siti Syairah Mohd Mokhtar. (2013) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

A research on customer satisfaction towards Hotel Ansar services / Masliza Mohd Nasir. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Evaluating user satisfaction on synchronous e-learning in information technology training / Ahmad Nubli Mohd Norzaini. (2015) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

Exploring factors contributing to students satisfaction in blended learning environments: case of Universiti Kuala Lumpur Malaysia institute of information technology / Nadilah Mohd Ralim. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

Tenant perception on factors that should be in the shopping mall case study: Plaza Alam Sentral (Shah Alam) SACC Mall (Shah Alam) Aeon Bukit Tinggi Shopping Centre (Klang) Aeon Bukit Raja Sopping Centre (Klang) / Noridawati Mohd Ramlee. (2010) Degree thesis, thesis, Universiti Teknologi MARA.

Usability evaluation on user satisfaction of CRM system in tractors Malaysia / Mazni Mohd Salleh. (2014) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

Factors affecting online shopping behaviour in Malaysia / Mohamad Shamsul Aizat Mohd Salleh. (2013) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

A study on customer satisfaction on Adam International Roaming Service / Norlaily Mohd Shariff. (1997) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Dissatisfaction of Telekom customers towards billing problems (Pahang Timur Region) / Khairol Amin Mohd Tahir. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Factors influencing visitors’ satisfaction towards green spaces in Tasik Melati at Kangar Perlis / Haniza Anis Mohd Tohid. (2021) Degree thesis, thesis, Universiti Teknologi MARA Perlis.

Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Residents satisfaction towards affordable housing on physical and social dimension in Kluang, Johor / Nur Shahidah Mohd Zailan. (2023) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

A breakthrough on enhancing customer service quality with the formulation of strategic management at Sutera Inn Prima / Nur Zarawati Mohd Zain. (1998) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

A study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in Klang Valley, Malaysia / Wan Noorhayatie Mohd Zainuddin. (2008) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu.

Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin. (2012) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

The evaluation of facial expression in user experience / Farihah Mokhtaruddin. (2011) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

A study on customer satisfaction in the training service sector: Saffone Counselling Training and Consultant Sdn Bhd / Noradahwiah Moktar, Noraini Zainuddin and Noor Zaidah Omar. (2016) Masters thesis, thesis, Universiti Teknologi MARA, Johor.

Determinants of job satisfaction among employees at Kuching High Courts /Aida Montong. (2018) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak, Kampus Samarahan.

Development of strategies in developing affordable housing from developer perspective / Nur Aqidah Morsidi. (2020) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Assessing in-flight meals/food attributes through passengers' level of satisfaction: a case of Malaysia airlines passengers / Nor Khafizah Muhamad Saleh. (2010) Masters thesis, thesis, Universiti Teknologi MARA.

A study on factors that may affect the courses choosen when applying to JAIPETRA College / Chik Zulkhairi Muhammad. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The relationship between hotel attributes of online reviews and young adult travellers' purchasing decisions towards budget hotels: a case study of TripAdvisor / Nur Hanun Muhammad. (2022) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

Determinants and consequence of total spectator experience (TSE): empirical evidence from a sport tourism event of Formula One (F1) / Rezian-Na Muhammed Kassim. (2012) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

Usability assessment on GOE-EGDMS system / Zamani Mustaffa. (2012) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

A study on tenant satisfaction toward payment service management of Property Management Unit at Perbadanan Kemajuan Negeri Pahang (PKNP) / Ainatun Nadrah Napiah. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

The relationship between citizen satisfaction with assessment rates & rate-related services. A case study, Mukah Division, Sarawak / Junaidi @ Saudi Narani. (2016) PhD thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

A study on impulsive buying behaviour among consumers in Kota Bharu / Nor Laili Nawi. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Factors influencing demand of air cargo: a case study on Malaysia Airlines Cargo Sdn Bhd (MASKARGO) / Nurul Uzma Ngah @ Omar. (2014) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on the factos that influence ASNB brand loyalty / Nik Nur Aswad Nik Sulaiman. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Factors that influence student satisfaction in UiTM Perlis : a case of ENT 600 Students / Noor Shafiq Noor Ahmad. (2022) Degree thesis, thesis, Universiti Teknologi Mara Perlis.

A study on customer satisfaction towards services provided by Kepayan Veterinary Clinic / Sophia Nourin. (2008) UNSPECIFIED thesis, thesis, Universiti Teknologi MARA, Sabah.

SOA adoption model for private sector in Malaysia / Nur Hafizah Musa. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

Visitor's perception and satisfaction towards a heritage shopping mall: a case of Ampang Park Shopping Centre / Nor Farhanah Omar, Nur Aziah Mohd Zam and Sarahusna Roizan. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

Customers’ satisfaction toward front counter services in Valuation & Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) / Norliani Omar. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Customer experience and satisfaction: a case study of e-Filing service by IRB Malaysia / Syed Ahmad Faisal Othman. (2009) Degree thesis, thesis, Universiti Teknologi MARA, Sarawak.

Determinants of female customers' satisfaction in Saudi Arabian retail banks / Maysoon Ibrahim Qanetah. (2011) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

The relationship between service quality and customer satisfaction at Renaissance Kota Bharu Hotel / Siti Nur Awanis Rahim. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Evaluation of Tenaga Nasional Berhad payment kiosk / Nadirah Rahmat. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

Customer's perception towards product and location of @: works department at Hankyu Jaya Klang / Raja Rohafiza Raja Hassan. (1997) Degree thesis, thesis, Universiti Teknologi MARA.

Relationship between service quality and customer satisfaction at Tabungan Haji Kuching / Fadzilah Ramlee. (2015) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

The relationship between e-commerce and customer satisfaction among government servant in Majlis Perbandaran Seberang Prai, Pulau Pinang / Muhamad Hafis Ramli. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

UniFi high speed broadband: an empirical analysis of customer satisfaction in Malaysia / Nafizah Ramli. (2012) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

Customer's satisfaction towards fixed line SMS in Johor Bahru area / Nurul Aziah Ramli. (2005) Degree thesis, thesis, UiTM Cawangan Johor.

The study on listeners satisfaction towards the segments offered by Radio Malaysia Kelantan / Sarimah Ramli. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

The relationship between services quality and customers satisfaction at Institut Amiduddin Baki (IAB) in Kedah / Najmi Nadhirah Rodzli. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

The relationship between service quality and customer satisfaction at Hospital Sultanah Bahiyah at Kedah / Haizatul Nadia Rosli. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Measuring the efficiency of corporate secretary company in Kota Bharu, Kelantan based on customer satisfaction and loyalty using Data Envelopment Analysis (DEA) / Huda Husna Rusli, Nur Farhah Baharuddin and Wan Nur Ameerah Afreena Wan Mustafa. (2021) Masters thesis, thesis, Universiti Teknologi MARA, Kelantan.

Customers satisfaction towards Islamic banking services: A study of Malaysian banks in Kuala Lumpur / Asmah Saad. (2015) Degree thesis, thesis, Universiti Tekologi MARA Cawangan Sarawak.

The mediating and moderating effect of psychological factor and salesperson personality on the relationship between cognitive factors and customer satisfaction among automobile users / Sarah Sabir Ahmad. (2019) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

The relationship between corporate image and service quality towards customer satisfaction in the cellular industry: the Malaysian context / Rosnah Said. (2008) Masters thesis, thesis, Universiti Teknologi MARA.

The customers awareness and satisfaction to the salary deduction scheme by Lembaga Tabung Haji / Kamaruzaman Saleh. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Customer’s satisfaction towards technological advances in personalize banking studies at CIMB Bank Paka, Dungun, Terengganu / Mohamad Nazri Salim @ Bakar, Noraziah Anida Mohd Rashid and Sharifah Suhaila Syed Mohd Nor. (2011) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu.

Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin. (2001) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Factors that influence consumer ethics in purchasing process of pirated VCDs and CDs / Nurul Liyana Sapee. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on fisherman satisfaction toward service quality in Lembaga Kemajuan Ikan Malaysia (LKIM) Dungun, Terengganu, Malaysia / Nurul Azwan Saruni. (2020) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu.

The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

The efficiency of Keratapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur / Fatimah Shafiee, Nur Erny Nabilla Rosian and Siti Zubaidah Mohd Yusof. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

The relationship between service quality and customer loyalty at Plexus Manufacturing Sdn.Bhd Penang / Nurfaznim Shuib. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Students' acceptance and use of e-learning tool: a case study on the use of Edmodo at Kolej Professional Mara Seri Iskandar / Noor Faizah Sidek. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

The effect of Corporate Social Responsibility (CSR) initiatives on consumer purchasing behaviour: A study on Celcom (Axiata) Berhad / Norasyikin Sofian. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

The impact of homestay attributes and mediating role of tourist satisfaction on tourist motivation to revisit homestay in Kuching, Sarawak: the perspectives of local and foreign tourist / Bernard Stephen Jussem. (2020) PhD thesis, thesis, Universiti Teknologi MARA.

Electronic banking in Malaysia: a note on evolution of services and consumer reactions / Nor Hissam Sulaiman. (2001) Masters thesis, thesis, Universiti Teknologi MARA (Kampus Puncak Perdana).

An investigation on educational website elements towards user satisfaction from the perspective of IIC students / Sharifah Nadia Syed Khastudin. (2015) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

The effects of e-quality on tourist experience and tourist satisfaction in Malaysia / Sajjad Tarzaban. (2019) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

The relationship between e-commerce and customer satisfaction at government servant in Hospital Seberang Jaya, Pulau Pinang / Tengku Muhammad Izzuddin Tengku Izaham. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

The causal relationship between hotel restaurant brand attributes, customer brand personality, walk-in customer dining experience, satisfaction and post behaviour intention / Tuan Ahmad Tuan Ismail. (2017) PhD thesis, thesis, Universiti Teknologi MARA.

Influence of service quality on customer satisfaction in the express bus service in Terengganu / Tuan Nur Aiman Tuan Kamaruddin, Hairil Azmie Che Harun and Azmi Mat. (2019) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu.

The relationship between service quality and customer loyalty at MS Garden Hotel Kuantan, Pahang / Wan Adli Wan Ahmad. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Evaluating user satisfaction of Sistem Pengurusan Inventori Armada Versi 2 (SPIA V2) in Royal Malaysian Navy (RMN) Fleet Supply Depot (FSD) / Wan Mohd 'Aizat Wan Ariffin. (2015) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

The relationship between service quality and customer satisfaction at Hospital Tengku Ampuan Afzan / Wan Sarah Safinah Wan Omar. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Enhancing customer experience in information space through perception management strategy / Wan Abdul Hadi Wan Salleh. (2012) Masters thesis, thesis, Universiti Teknologi MARA.

Price fairness evaluation on hotel online distribution channels, customers emotional and behavioural response / Wan Ahmad Nasroun Wan Salman. (2021) PhD thesis, thesis, Universiti Teknologi MARA.

Factors affecting guest’s choice of budget hotels / Mohammad Sabri Yaacob. (2020) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu.

Factors that influence the customers satisfaction towards mall attributes in Seremban / Nur Batrisyia Aliah Yusmar. (2023) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

A study on fashion window displays in Malaysia and its influence on consumers shopping decision / Nor Aishah Zaha Zainal Abidin. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin. (2023) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

Guest satisfaction towards shariah compliant hotel in Malaysia / Noor Atiqah Zainudin, Nur Akmar Fadzil and Nurul lylia Ramli. (2016) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

The relationship between the organizational power with job satisfaction in civil defence organization Kota Bharu, Kelantan / Norainsyikin Zakaria. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah. (2005) Degree thesis, thesis, Universiti Teknologi MARA.

The study of visitor satisfaction and intention to revisit in Nilai 3, Negeri Sembilan / Norfazimah Zulkifli, Nur Waie Damia Muhamad Jamil and Nurfarah Ain Mustafa. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

Student Project

Satisfaction of readers towards the characteristics of 'Perempuan' magazine / Azi Zulfira Abdul Rahim. (2008) [Student Project] (Unpublished)

Factors influencing consumers impulse online buying on clothing and accessories case study: students of Cosmopoint College of Technology Campus Kota Kinabalu 2 / Marsha Babie A. Mojitoh. (2014) [Student Project] (Unpublished)

A study on service quality towards customer satisfaction of MPWS Rich Resources Sdn Bhd / Noor Izyan Ab Khalik. (2016) [Student Project] (Unpublished)

Customer intention toward life insurance product / Mohd Rahim Ab Molok. (2015) [Student Project] (Unpublished)

Factors influencing customer satisfaction in technology based self service banking at Kuala Lumpur, Malaysia / Fatin Humairah Ab Rahman. (2018) [Student Project] (Submitted)

User satisfaction towards EQPS system among BIS students in UiTM Kedah / Latifah Ab Rahman. (2012) [Student Project] (Submitted)

A study on consumer buying behavioural intention toward branded product in Sungai Petani, Kedah / Siti Maznah Ab Rahman and Umi Nabila Sulaiman. (2018) [Student Project] (Submitted)

Customer service and customers' satisfaction towards TM Kuala Lumpur customer service: TM customers' perspective / Muhamad Izzuddin Ab Rani. (2015) [Student Project] (Submitted)

A study on consumers needs among Indonesian migrant towards Celcom International Business Division / Ammei Asraf Ab.Ghani. (2009) [Student Project] (Unpublished)

A study of customers' satisfaction on the Sarawak trade directory publication: A case study of the STD 1st edition published by Sara Convention Sdn. Bhd. / Abang Abu Seman Abang Hamkah. (2002) [Student Project] (Unpublished)

A study on customers' perception towards pharmacy counter services in Sarawak General Hospital / Dayang Rubyati Abang Ibrahim. (2007) [Student Project] (Submitted)

A study of customer's satisfaction towards Unit Trust Consultant (UTC) service quality / Dayang Noorazlinah Abang Noorzuki. (2008) [Student Project] (Submitted)

Service quality and customer satisfaction: a study at Perbendaharaan Malaysia Sarawak / Abang Nurfadli Abang Yusuf & Mohd. Taufiq Ahmad Jerry. (2013) [Student Project] (Unpublished)

Student attitudes, performance and satisfaction towards academic research in Institute Kemahiran Mara Bintulu, Sarawak / Alexander Abat. (2019) [Student Project] (Unpublished)

User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi. (2019) [Student Project] (Unpublished)

Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz. (2010) [Student Project] (Unpublished)

A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz. (2008) [Student Project] (Unpublished)

The involvement of students in online business as young entrepreneurs: a study in UiTM Shah Alam, Selangor / Abdul Mu’iz Abd Halim. (2022) [Student Project] (Submitted)

A research on: factors influencing customer satisfaction among foreigners towards service provided by TMpoint Kota Bharu / Hamdi Abd Hamid. (2010) [Student Project] (Unpublished)

Customer satisfaction towards haulage services provided by Konsortium Logistik Berhad (KLB) Pasir Gudang, Johor / Mohd Anis Abd Jabar. (2001) [Student Project] (Submitted)

Profiling visitors and selection of appropriate events to attract visitors to Zoo Negara / Nurul Hafida Safarina Abd Karim. (2007) [Student Project] (Unpublished)

Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid. (2014) [Student Project] (Unpublished)

The effectiveness of promotional tools in enhancing awareness of MSCorp's products / Alfiee Qusyairi Abd Patah. (2007) [Student Project] (Unpublished)

A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim. (2009) [Student Project] (Unpublished)

Customer review on Kinrara Resort, Selangor through booking.com and Agoda / Edina Abd Rahman and Nurannisa Syifa Abd Shukor. (2018) [Student Project] (Unpublished)

The stages in decision making process that influence customer purchase decision in buying house at Penang : A case study at Taman Pancur Utama Penang / Abd Latif Abd Raman...[et al.]. (2013) [Student Project] (Unpublished)

A study on factors that contribute to customer satisfaction of Perkeso Kuala Pilah / Ras Nurdiana Abd Rashid. (2014) [Student Project] (Unpublished)

Consumer behavior of Islamic bank customers at Bank Rakyat Jelapang Branch, Ipoh, Malaysia / Nor Fatin Amirah Abd Razak. (2015) [Student Project] (Unpublished)

User's satisfaction towards Perpustakaan Sultan Badlishah (PSB) among Bachelor (Hons.) in Library Science and Information Management (BIS) students in UiTM Kedah / Siti Nur Bashirah Abd Razak. (2010) [Student Project] (Submitted)

Customer awareness towards promotional activities on ASNB products: Perspective on students of Sekolah Menengah Kebangsaan Durian Daun, Melaka / Norasyida Zaihana Abd Shukor. (2008) [Student Project] (Unpublished)

Strategic approach to improve customer awareness of heritage bazaar at Dataran Pahlawan, Bandar Hilir Melaka - Case MBMB / Siti Aisyah Abd Sukor. (2007) [Student Project] (Unpublished)

The impact of the Ar-Rahnu service quality on customer’s satisfaction at Bank Kerjasama Rakyat Malaysia Berhad, Seremban / Nur Syafinaz Abd Wahid. (2011) [Student Project] (Unpublished)

The impact of corporate social responsibility (CSR) on customer purchasing behavior : a case study in Kuala Lumpur on QSR Brands (M) Holding Sdn Bhd (KFC Holding) / Nur Azimah Abd. Latiff. (2013) [Student Project] (Unpublished)

A study to find out the reasons why car dealers sales declined / Sany Abdillah Hj. Ahmad. (2006) [Student Project] (Unpublished)

Customer acceptance towards the marketing mix at Lazaria shop Ayer Keroh fly-over restaurant Melaka / Shahiela Akma Abdul Azis. (2005) [Student Project] (Unpublished)

The influence of customers’ online review to the hotels’ services performance in Malaysia / Amalina Abdul Aziz & Nurul Ain Amiruddin. (2018) [Student Project] (Unpublished)

A study on service quality dimensions toward customer satisfaction of Unifi in Selangor / Norhalizatul Akma Diana Abdul Aziz. (2020) [Student Project] (Unpublished)

Customer satisfaction on services and facilities rendered by Johor Port Berhad / Zuraimi Abdul Aziz. (2003) [Student Project] (Submitted)

A study on customers' perception towards service quality at the main counter of Amanah Saham Nasional Berhad, Kuala Lumpur / Azlina Abdul Ghani. (2006) [Student Project] (Unpublished)

Factors influencing consumer's intention in choosing Islamic hotel service: a case study in Kuala Lumpur / Nur Farhanah Abdul Ghani. (2019) [Student Project] (Unpublished)

Service quality model in determining the factors affecting user satisfaction towards GrabCar Service in Sungai Petani / Muhammad Faris Anuar Abdul Halim and Nurul Amirah Amalia Md Zulpakar. (2019) [Student Project] (Unpublished)

SOCSO’s customer satisfaction towards employment injury insurance scheme in Kuantan / Nor Syamira Abdul Halim. (2012) [Student Project] (Unpublished)

Information literacy of Library of Sultan Badlishah (PSB) user: an investigation among post diploma students' UiTM Kedah / Jamatuladauyah Abdul Hamid. (2010) [Student Project] (Submitted)

The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid. (2007) [Student Project] (Unpublished)

A study on customer awareness and satisfaction towards Bai al'inah concept and services provided by Bank Rakyat, Jengka Branch / Siti Hajar Abdul Hamid. (2005) [Student Project] (Unpublished)

Analysis of customer loyalty towards Askco Sdn. Bhd. / Hazwani Amira Abdul Jamil. (2018) [Student Project]

Factors that influence UiTM alumni’s attitudes towards PTPTN loan repayment / Maziha Abdul Kadir. (2015) [Student Project] (Unpublished)

A study of customer evaluation towards Bank Rakyat Kuala Terengganu strategies for building a stronger customer bonding and satisfaction / Najmi Eza Abdul Kadir. (2004) [Student Project] (Submitted)

Factors affecting customer loyalty on mobile internet subscription among non-resident students in UiTM Kedah / Siti Zahara Abdul Kareem and Noor llie Zuhaili Yahaya. (2018) [Student Project] (Submitted)

Factors that contribute to customer satisfaction towards service quality: a case study on Damai Harmoni housing project developed by PKNS / Mohd Irmee Abdul Karim. (2005) [Student Project] (Unpublished)

A study on the level of acceptance of automated teller machine card-holders of Bank Bumiputra Malaysia Berhad in Kuala Lumpur and Petaling Jaya towards the on-premise service of ATM, BBMB / Ahmad Termizi Abdul Latif ... [et al.]. (1985) [Student Project] (Unpublished)

Proposed new design of Tiny Tapir retail at Lot 13, Jalan Telawi 3, 59100 Wilayah Persekutuan Kuala Lumpur / Nur Shazrina Abdul Majid. (2010) [Student Project] (Unpublished)

Expectations and perceived value of customer satisfaction towards counter service provided by Employee’s Provident Fund (EPF) Muar / Nurul Hanim Abdul Malek. (2009) [Student Project] (Unpublished)

The impact of Customer Relationship Marketing (CRM) on customer loyalty in Holiday Inn, Melaka / Rosmalawaty Abdul Malek and Fathiah Abd Rahman. (2015) [Student Project] (Unpublished)

A study of consumer awareness about products and services offered by Tabung Haji Johor Bahru / Noraini Abdul Manan. (2007) [Student Project]

A study on service quality towards customer satisfaction : Eastern College of Kota Kinabalu Sabah region. / Firdausiah Abdul Momen. (2014) [Student Project] (Unpublished)

A study on service quality towards customer satisfaction: Eastern College of Kota Kinabalu Sabah region / Firdausiah Abdul Momen. (2014) [Student Project] (Unpublished)

A study on the relationship between employee's workplace attitudes and intention to turnover at MISC Berhad / Noor Arbaah Abdul Mutalef. (2007) [Student Project] (Unpublished)

Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir. (2009) [Student Project] (Unpublished)

The most influenced factors in marketing mix model, 4p's that affect customer satisfaction: a case study on Kedai Sinar Peladang / Muhammad Zul Helmi Abdul Rahim. (2017) [Student Project] (Unpublished)

Bank Pertanian Malaysia, Guar Chempebak branch: study on the target customer response towards Patriot Remaja Saving Scheme / Sarimah Abdul Rahim. (2000) [Student Project] (Submitted)

Customers acceptance on BTC Bakery single bun from 4P's perspectives / Amal Nur Hurul Ain Abdul Rahman. (2015) [Student Project] (Unpublished)

The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman. (2006) [Student Project] (Unpublished)

Factors influencing consumer purchase decision towards Peugeot car / Noor Haliza Abdul Rahman. (2013) [Student Project] (Unpublished)

A study on the customer satisfaction toward Integrated Services Digital Network (ISDN)-Basic Rate Interface (BRI) services by Telekom Malaysia Berhad within Pahang / Shahredza Abdul Rashid. (1998) [Student Project] (Submitted)

Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak. (2010) [Student Project] (Unpublished)

The influences of background music on dined customer in restaurant / Nuramirah Izni Abdul Razak and Durra Fatanah Abdul Rahim. (2017) [Student Project] (Unpublished)

Relationship between service quality and customer satisfaction in outdoor services activities: a case study of Rentas Adventure Group / Nurul Hasanah Abdul Razak. (2021) [Student Project] (Unpublished)

Customer satisfaction on service quality of bus transportation in Kuching, Sarawak / Nurul Hidayah Abdul Razak and Siti Masdewi Liakbar. (2009) [Student Project] (Unpublished)

Customer satisfaction towards the service quality of internet banking in Standard Chartered / Raniza Abdul Razak. (2010) [Student Project] (Unpublished)

Customer satisfaction level through services quality of MARA / Siti Nur Aminah Abdul Razak and Zawiah Mohd Mahidin. (2014) [Student Project] (Unpublished)

Perpustakaan Sultan Badlishah (PSB): the effectiveness of marketing strategies / Nurulaida Abdul Shukor. (2010) [Student Project] (Submitted)

The distributors satisfaction level towards distribution system / Noor Asyekeen Abdul Talib. (2002) [Student Project] (Unpublished)

Kajian kepuasan pelanggan di Klinik Kesihatan Kota Samarahan / Amnah Abdul Wahab … [et.al.]. (2000) [Student Project] (Unpublished)

Determinant factors influencing customers’ selection on Islamic banking services / Awallyya Abdullah. (2010) [Student Project] (Unpublished)

Customer's satisfaction on counter services of the Road Transport Department in Keningau, Sabah / Christopher Wong @ Md Redzuan Abdullah. (2013) [Student Project] (Unpublished)

"Customer's satisfaction level towards counter service" : a case study in Road Transport Department (JPJ) Penampang, Kota Kinabalu / Darminra Abdullah and Janub Bahanda. (2014) [Student Project] (Unpublished)

How can excellent customer service assist "PPI" in maintaining loyal corporate market / Hamiyati Abdullah. (1999) [Student Project] (Submitted)

A study on factors influencing customer satisfaction towards service quality of Air Asia in Kuching International Airport / Izyan Zalikha Abdullah. (2015) [Student Project] (Submitted)

The effect of personal characteristics of salesperson on customers in direct selling / Mohd Zaideen Abdullah. (2012) [Student Project] (Unpublished)

A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah. (2013) [Student Project] (Unpublished)

Satisfaction of customers towards claims management process at Anika Insurance Brokers Sdn Bhd / Norhayati Abdullah. (2010) [Student Project] (Unpublished)

The relationship between contributing factors and the usage of UiTM student portal / Nur Amalina Abdullah, Nur Jannatulnaim Mohd Safee and Nurul Alyaa Fatin Ariffin. (2012) [Student Project] (Submitted)

The effect of service quality on customer satisfaction in public services / Siti Zuana Abdullah. (2018) [Student Project] (Unpublished)

Factors that determining the selection of takaful agent amongst staffs of schools at Sura, Dungun / Mohd Hafiz Abdullah @ Ismail. (2009) [Student Project] (Unpublished)

The five dimension of service quality (SERVQUAL) towards the tourist's satisfaction in using travel agency services in Sabah / Farahdatul Akma Abdullah Thani. (2015) [Student Project] (Unpublished)

The study on the effectiveness of inquiry counter service in Tenaga Nasional Berhad Distribution Kota Tinggi / Saridayu Abu. (2002) [Student Project] (Submitted)

The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar. (2011) [Student Project] (Unpublished)

Visitors' satisfaction toward Sarawak Cultural Village / Muhammad Khairy Adib Abu Bakar. (2015) [Student Project] (Unpublished)

Customer satisfaction towards Etiqa services provided in Kuantan Branch / Nor Asma Abu Bakar. (2010) [Student Project] (Unpublished)

A study on the customer satisfaction toward agent services at MCIS Zurich Melaka Branch / Nor Asmarina Abu Bakar. (2011) [Student Project] (Unpublished)

A study to measure the level of customer satisfaction towards product quality produced by Koperasi Pekebun Kecil Daerah Segamat Berhad ( Kopedas Berhad ) / Roslina Abu Bakar. (2011) [Student Project] (Unpublished)

The important of service quality towards customer satisfaction at Menara Taming Sari / Siti Khadijah Abu Bakar. (2008) [Student Project] (Unpublished)

Factors influence people choice on commuter train at KTMB Sungai Petani / Latifah Abu Hassan. (2018) [Student Project] (Submitted)

Expectation and perception of franchisee towards franchise business in Malaysia, 2007 / Affaniza Abu Karim. (2007) [Student Project] (Unpublished)

Telecommunication industry : factors influencing customer loyalty of Telekom Malaysia in Kota Kinabalu Sabah / Awang Sufri Abu Kassim. (2016) [Student Project] (Unpublished)

Choices towards air transportation among the student in UiTM: the comparison studies of MAS and Air Asia / Azuwan Abu Seman ... [et al.]. (2007) [Student Project] (Submitted)

Creativity in marketing: a study of its relevance with service quality to KOP Computer Sdn Bhd / Zatil ‘Adilah Abu Yazib. (1999) [Student Project] (Submitted)

Customer satisfaction and loyalty towards online shopping : a survey of online shopping via social network among publics / Norsyamimi Aqilah Achong @ Asmat. (2013) [Student Project] (Unpublished)

An analysis on factors that motivate customers to remain loyal with Telekom Malaysia Berhad / Afzainizah Adam. (1999) [Student Project] (Submitted)

Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli. (2015) [Student Project] (Unpublished)

User satisfaction on 1Malaysia Internet Centre (1MIC) in Sook, Keningau, Sabah / Dian Anggraini Admodisastro. (2013) [Student Project] (Unpublished)

The effectiveness of micro financial (Ar-Rahn) towards empowering the small muslim entrepreneur in Kelantan / Muhamad Sahidan Adnan. (2013) [Student Project] (Unpublished)

The satisfaction toward Islamic banking products and services among Muslim consumers in Besut, Terengganu / Afza Afrina Afkar Zairi. (2022) [Student Project] (Submitted)

A study on customer satisfaction towards Bank Islam personal financing / Rosnani Ag Damit. (2008) [Student Project] (Submitted)

Factors influencing customer satisfaction towards shopping mall among youth: a case study of One Borneo Hypermall, Kota Kinabalu / Dg Nurul Farhanah Ag Jeman. (2016) [Student Project] (Unpublished)

Measuring service quality: a study at Immigration Department, Kota Kinabalu, Sabah / Salina Ahad. (2014) [Student Project] (Unpublished)

The influence of social interaction, social influence and smartphone usage convenience towards smartphone dependency among Generation Y in Sungai Petani / Aini Najihah Ahamad and Nor Khanim Mohd Jafri. (2019) [Student Project] (Unpublished)

Customer perceived satisfaction among foreign broadband user of Maxis Communication Berhad / Ahmira Aznin Ahmad. (2010) [Student Project] (Unpublished)

A study on customer satisfaction towards seminar package offered by Hotel Seri Malaysia Sungai Petani / Azlina Ahmad. (1999) [Student Project] (Submitted)

Towards service quality improvement for passenger satisfaction at intercity express bus services / Murzamir Ahmad...[et al.]. (2017) [Student Project] (Unpublished)

A study on customer satisfaction towards counter service quality at Tenaga Nasional Berhad Taiping / Naizra Ahmad. (2014) [Student Project] (Unpublished)

The relationship between quality service and customer satisfaction at Everrise Supermarket, Desa Ilmu, Kota Samarahan, Sarawak / Nastathia Ahmad. (2017) [Student Project] (Unpublished)

Awareness of Lembah Bujang Archaeology Museum: a case study at Sungai Petani, Kedah / Noor Hafirdaus Ahmad. (2014) [Student Project] (Submitted)

The factors influencing customer satisfaction in hotel industry (case study: Hotel Seri Malaysia Sungai Petani) / Norazidah Ahmad. (2015) [Student Project] (Unpublished)

The level of customer satisfaction towards services cape in city campus libraries provided by higher education in Melaka, Melaka Bandaraya Bersejarah / Nur Farah Wahida Ahmad. (2014) [Student Project] (Unpublished)

Customer perception of service quality for Telekom Streamyx installation and maintenance services in Kota Kinabalu, Sabah / Rozanah Ahmad. (2014) [Student Project] (Unpublished)

The study on customers’ perception towards the quality of customer saving services at Tabung Haji Kuala Terengganu / Shamsul Kamal Ahmad. (2000) [Student Project] (Submitted)

A study on service quality dimensions towards customers’ satisfaction of Air Asia at Kuala Lumpur International Airport 2 / Kartini Afiqah Ahmad Budaya. (2015) [Student Project] (Unpublished)

Measuring internal customer satisfaction towards finance unit service quality at Sarawak prison headquarters/ Mohammad Arni Ahmad Chek. (2009) [Student Project] (Unpublished)

Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don. (2010) [Student Project] (Unpublished)

The effect of corporate social responsibility, customer-company identification and trust on satisfaction in banking sector / Wan Nur Hidayah Wan Ahmad Hidhir. (2018) [Student Project] (Unpublished)

A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan. (2010) [Student Project] (Unpublished)

The impact of customer satisfaction on customer loyalty among MPC’s clients in East Coast Region (Pahang) / Halimah Ahmad Mahauddin. (2010) [Student Project] (Unpublished)

The impact of service quality of Celcom broadband towards customer satisfaction in Sabah Market / Hafizah Ahmad Munir. (2015) [Student Project] (Unpublished)

Satisfaction of student towards contribution of UMS Library in supporting learning environment process. Case study : Final Year Bachelor students from School of Economy / Ahmad Syafiq Ahmad Nizar and Asmah Khalid. (2011) [Student Project] (Unpublished)

A product quality analysis of UMW Engineering Sdn Bhd (a study made from Jan 2005 - March 2005) / Norliza Ahmad Pajar. (2005) [Student Project]

A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien. (2014) [Student Project] (Unpublished)

The relationship between service quality (SERVQUAL) and customer satisfaction towards unsought product: a case study of Icon Future Home / Nur Nadia Nazeera Ahmad Subki. (2018) [Student Project]

Factor influence decision international tourist towards Tabung Haji Islamic concept / Muhd Saifullah Musadad Ahmad Tamizi. (2015) [Student Project] (Unpublished)

Sustainable competitive advantage of taximonger among taxi companies / Ahmad Fikri Ahmad Yasmin, Mohamad Amirudin Hashim and Mohd Adnan Arshad. (2014) [Student Project] (Unpublished)

Service delivery in public sector : a case study conducted at Labour Department / Noorazilah Ahmad Yusof and Intan Rahimah Kabimbangan. (2016) [Student Project] (Unpublished)

Price dimensions as determinants of consumer satisfaction : a study in the beauty and health product of Wisma DCL Borneo / Aziemah Ahmat. (2013) [Student Project] (Unpublished)

Customer service and customers’ satisfaction towards TM Sungai Petani customer service: TM customers’ perspective/ Muhamad Aiezat Aiman Nazri. (2015) [Student Project] (Unpublished)

Customer satisfaction towards service delivery of the District Office of Papar / Annette Evangeline Ajin. (2016) [Student Project] (Unpublished)

Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit. (2006) [Student Project] (Unpublished)

Retirement scheme : a study of satisfaction towards retirement scheme among the public in Kota Kinabalu city / Dk Nurfatimah Ak Ahmad Shah and Ben-Sakner Neri. (2013) [Student Project] (Unpublished)

Customers satisfaction on mobile telecommunication in Kuching: case study on CMS Cement employees / Veronica Meling Akeng. (2017) [Student Project] (Unpublished)

A study on the relationship between customer satisfaction and employee service delivery at Sutera Sanctuary Lodges' Front Office Department at Kinabalu Park, Kundasang, Sabah / Adrian Alaska @ Kalasa. (2014) [Student Project] (Unpublished)

Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali. (2009) [Student Project] (Unpublished)

Precedence of impulsive buying decision among 99Speedmart Bukit Kapar customers / Mohammad Soffy Hanan Ali. (2017) [Student Project] (Unpublished)

The relationship between job satisfaction and organizational commitment among employees at Samarahan District Council, Kota Samarahan / Norazima Ali. (2016) [Student Project] (Unpublished)

A study on the marketing mix strategies, marketing audit and marketing plan in Telekom Malaysia Berhad / Roslina Ali. (1998) [Student Project] (Submitted)

An examination on the customer complaint medium towards customer satisfaction at Sabah Electricity Sdn Bhd Kota Kinabalu / Zahidana Ali. (2015) [Student Project] (Unpublished)

A study on customer satisfaction towards service quality : Novotel Kota Kinabalu 1Borneo hotel room. (2013) [Student Project] (Unpublished)

A study of customer satisfaction in the scope of domestic customer of TNB Pasir Gudang / Ruhaidah Amari. (1998) [Student Project] (Submitted)

Factors influencing the literacy of zakat on income in Lembaga Zakat Selangor, Selangor, 2008 / Nur Hazirah Amat Zakaria. (2005) [Student Project] (Unpublished)

The effectiveness of continuos training programs in PPIIKT lead to customer service quality / Azlinah Ambak. (1999) [Student Project] (Submitted)

Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia. (2001) [Student Project] (Unpublished)

A study on customers satisfaction with Sibu Post Office counter services / Rajak@Abdul Razak Amin. (2002) [Student Project] (Submitted)

The effectiveness of service quality performed by The New Straits Times Press (Malaysia) Berhad towards customer satisfaction / Asmahani Aminudin. (2007) [Student Project] (Unpublished)

A study on promotion strategy of KTMB Intercity service's in enhancing customer loyalty / Nor Azwa Aminudin. (2007) [Student Project] (Unpublished)

Consumer's awareness towards Islamic banking: The case of Kota Kinabalu / Nur Azreeni Farhana Amir. (2013) [Student Project] (Unpublished)

A study on acceptance of new retirement age policy among employees in Kota Kinabalu / Faranimah Amir Ali and Ramli Muhamma Tahir. (2013) [Student Project] (Unpublished)

Discovering customer readiness from normal conventional banking services to internet banking services in Kota Kinabalu Sabah / Noorhamisah Amirsah. (2012) [Student Project] (Unpublished)

Marketing mix strategy of intercity train service towards the enhancement of corporate image of KTM Berhad at Kuala Lumpur Central Station / Hana Azleen Amiruddin. (2007) [Student Project] (Unpublished)

The impact of servicescape on the customer satisfaction at LCCT parking / Mohd. Hasmir Amiryaziz. (2010) [Student Project] (Unpublished)

Students satisfaction in foods by cafeteria of UiTM Dungun / Azira Amran, Nurul Akhmar Asmidar Makhtar & Syed Ahmad Asyraf Syed Hazani. (2012) [Student Project] (Unpublished)

A study on common complaints towards the public bus driver attitude / Ahmad Shahrizat Amrin and Constantine Lester L. Abbie. (2013) [Student Project] (Unpublished)

Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong. (2009) [Student Project] (Unpublished)

A study on the customer dissatisfaction towards service quality in client centre, Sabah Credit Corporation / Rixon Melvelle Andrias. (2008) [Student Project] (Submitted)

The importance of satisfaction to capture customers attention on event management in Novotel Hotel / Mohd Shahrir Ulawah Anik. (2013) [Student Project] (Submitted)

Factors in determining store loyalty among consumers in Malacca City / Gloria Ann Anin and Yusmanizza Marlinny Usop. (2014) [Student Project] (Unpublished)

Measuring service quality towards customer expectation and perception in Sarawak General Hospital (SGH), Kuching / Ruyani Anuar. (2008) [Student Project] (Submitted)

The impact of flexible working hours towards employee's productivity at Felda D'saji Sdn. Bhd., Kuala Lumpur / Assma Nuraina Anuwar. (2018) [Student Project] (Unpublished)

Service quality toward customer satisfaction at UTC (Urban Transformational Centre) Kuching, Sarawak / Mohd. Mahizan Anwar & Ashraff Aizzat Edni. (2017) [Student Project] (Unpublished)

A study on the customer's satisfaction towards Visa and Mastercard / Iskandar Hj. Arabi. (2004) [Student Project] (Submitted)

A study on customer satisfaction towards customer service for Telekom in Sandakan, Sabah / Fadleyzan Archa. (2008) [Student Project] (Submitted)

A study on factors influencing customer satisfaction among local tourists toward budget hotels in Bandaraya Melaka / Nurfatin Kamila Arifen. (2019) [Student Project] (Unpublished)

The impacts of zakat distribution to social development at Klang, Selangor / Nurul Nabilla Ariff Fadzilah. (2022) [Student Project] (Submitted)

A study on customer satisfaction on hotel services that focuses on front office, guest room and restaurant at Permai Park Inn International Kuala Terengganu / Rohana Robiah Ariffin. (1998) [Student Project] (Unpublished)

A study on customer satisfaction on ICT services provided by i-Perintis / Siti Aishah Asbah. (2008) [Student Project] (Submitted)

A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop. (2004) [Student Project] (Unpublished)

Low cost housing developed by housing development commission Sarawak - A study on customers' satisfaction / Morsidi Askha. (2001) [Student Project] (Unpublished)

A study on the level of customer satisfaction on customer services provided by Tabung Haji Kota Kinabalu, Sabah / Sharifah Rasidah Asmat. (2007) [Student Project] (Submitted)

Determinant of UiTM student satisfaction on fast-casual restaurant in Kota Kinabalu / Liya Atirah Aspar. (2015) [Student Project] (Unpublished)

A study on customer relation management, customer relationship, satisfaction and loyalty towards Sutera Harbour Resort / Nurazrina Asri. (2012) [Student Project] (Unpublished)

A study on customer’s satisfaction level towards traffic cops counter service (a case study in Kuching) / Paul Kundang Atin. (2001) [Student Project] (Unpublished)

A study on customer's perception and feedback towards Usukan Cove Lodge in Kota Belud / Siti Fatimah Lailatul Qadrina Awang. (2010) [Student Project] (Unpublished)

Service quality and customer satisfaction: a study of Bank Rakyat Simpang Tiga Branch counter service / Dayang Norasyidah Awang Taha. (2017) [Student Project] (Submitted)

Study on the user's satisfaction towards library services at Penang Public Library Cooperation (PPLC) / Noorazreen Laily Awang Yak. (2011) [Student Project] (Submitted)

Customer expectations towards semi-detached and bungalow house in Bukit Indah (Johor) Sdn Bhd / Mastura Ayob. (2004) [Student Project] (Unpublished)

Puffery in fast food advertisement mislead customer expectation: a study on KFC among UiTM students and KFC Managers / Aiman Azahar ... [et al.]. [Student Project] (Unpublished)

The relationship between customer satisfaction and customer loyalty / Nur Azirah Azeni. (2014) [Student Project] (Unpublished)

Effect of e-service quality towards customer satisfaction in online shopping among Y Generation at UTeM / Norquzaiman Azhar. (2016) [Student Project] (Unpublished)

Barriers effective communication impact to productivity of employee in Hotel Seri Malaysia Kepala Batas / Nur Fazliana Azhar. (2015) [Student Project] (Unpublished)

Factors influencing youth awareness on cosmetics products quality in lnstitut Latihan Kementerian Kesihatan Malaysia, Sungai Petani Kedah / Noor Aliana Azizan. (2018) [Student Project] (Unpublished)

Consumer purchase decision through online shopping among youth society / Nur Azie Azizi Umar. (2019) [Student Project] (Unpublished)

Customer perceptions towards local cocoa product / Muhammad Afif Azlan. (2016) [Student Project] (Unpublished)

A study on the relationship between work life culture and employees' satisfaction at Pejabat Daerah Marang / Nur Shakirah Azman. (2018) [Student Project] (Unpublished)

The role of trust and commitment in relationship satisfaction with Telekom Malaysia (Consumer Sales) KK/PBP / Sitti Hayatul Nushee Azri. (2010) [Student Project] (Submitted)

Mechanical aspects of customer satisfaction on Perodua Kancil / Samah Baba and Nik Arif Nik Shukri. (2002) [Student Project] (Unpublished)

Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie. (2009) [Student Project] (Unpublished)

The factors influencing customer satisfaction towards the tour service provided in Rumah Terbalik, Tamparuli / Casey Brent Bagah. (2014) [Student Project] (Unpublished)

A case study Ban Hoe Seng Auto: determinant of Honda distributor selection by customer / Dayang Irene Syahira Bahaman. (2018) [Student Project] (Unpublished)

A study on relationship between service quality and customer satisfaction towards Stadium Hang Jebat Melaka in 2007 / Noor Azfar Akmal Bahara. (2007) [Student Project] (Unpublished)

A study on service quality provided by government agencies towards achieving customers satisfaction at Urban Transformation Centre (UTC) Melaka / Nur Azni Baharim and Wan Nurul Hidayah Wan Abdul Sobir. (2014) [Student Project] (Unpublished)

The study of customer satisfaction on retail store (Watsons) in Jerantut Pahang / Nurul Nabila Baharuddin. [Student Project] (Unpublished)

A preliminary study on site selection to host ISME2006 Conference- Kuala Lumpur Convention Center / Noor Badairiah Bakar. (2005) [Student Project] (Unpublished)

The influence of money attitudes on young student consumers compulsive buying: Sabah perspective / Rusiyah Bandi. (2012) [Student Project] (Unpublished)

The study on customers’ attitude towards online advertising in KTC Convention & Apartment SDN BHD / Adrian Banus. (2013) [Student Project] (Submitted)

The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau. (2003) [Student Project] (Unpublished)

The factor influencing purchase intention of axe body spray among male youths in Tambunan : a perspective from sexual advertisement / Ben Adner Basal Bullah Ganggal. (2014) [Student Project] (Unpublished)

Antecedents of service recovery towards customer satisfaction in Kota Kinabalu City Hall / Nur Aishah Basar. (2015) [Student Project] (Unpublished)

A study on customer's satisfaction towards the value added services by Telekom Malaysia (TM) / Norafizah Basirin. (2011) [Student Project] (Submitted)

A study on customer satisfaction towards family takaful plan offering in Takaful Malaysia Berhad / Muhainah Batala. (2008) [Student Project] (Submitted)

Consumer intention to shop at Golden Dragon City Supermarket / Lencydelyn Biki. (2015) [Student Project] (Unpublished)

A study on the level of satisfaction among tourist towards accommodation provided by Nature Lodge Kinabatangan / Zumisdi Buhaili. (2011) [Student Project] (Submitted)

The service quality at service counter: a study at Celcom Axiata Sdn Bhd / Hairani Bujang. (2010) [Student Project] (Submitted)

The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang. (2010) [Student Project] (Unpublished)

Factors affecting participant's satisfaction in agromarketing: Case study of FAMA Sarawak (Kuching & Samarahan) / Nur Zariffa Syafizza Bujang. (2014) [Student Project] (Unpublished)

A study on customers satisfaction towards hire purchase loan provided by Maybank Auto Finance / Aloysia Bungkak. (2008) [Student Project] (Submitted)

Loyalty program and its relationship with customer satisfaction towards customer loyalty of the Petronas retail station / Farah Adibah Chaharuddin. (2014) [Student Project] (Unpublished)

Measuring customer satisfaction level at Department of Agriculture Bintulu a study on veterinary services products/ Pilla Chantong. (2006) [Student Project] (Unpublished)

Measuring customer satisfaction level at department of agriculture Bintulu: a study on veterinary services/products / Pilla Chantong. (2006) [Student Project] (Unpublished)

Measuring perception and the level of satisfaction towards event management provided by the Magellan Sutera Resort / Charlotte Charles. (2012) [Student Project] (Submitted)

The factors of email adoption in Small Medium Enterprise (SMEs) in Terengganu / Che Aine Shaheera Che Abdullah, Nurfarhamuliana Mohamad and Nurul Fathia Ede. (2012) [Student Project] (Unpublished)

Determining factor Influencing customer retention of insurance products and services: A case of sixma group / Mohd Nazib Che Din, Mohamad Azmil Jamsari and Muhammad Luqman Sulaiman Azari. (2018) [Student Project] (Unpublished)

Roles of personal values in affecting consumer acceptance towards Ar-Rahnu: a study at Bank Rakyat Gong Badak / Nurul Syazwani Che Din. (2012) [Student Project] (Submitted)

Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin. (2008) [Student Project] (Unpublished)

Library automated loan services among Bachelor of Administrative Science and Policy Studies students in UiTM Kedah: a study on user satisfaction and ease of use / Che Noor Asma Che Kob. (2012) [Student Project] (Submitted)

Customer satisfaction toward local spices product Taman Perpaduan Ipoh / Mimi Shahira Wahida Che Lazim. (2015) [Student Project] (Unpublished)

Factors that contribute to the customer loyalty of Takaful Ikhlas Sdn Bhd / Noryusniza Che Mat Nasir. (2011) [Student Project] (Unpublished)

Factors contributing to customers intention to switch mobile service provider: case of Universiti Teknologi MARA (UiTM) Kuala Terengganu / Nur Syazwani Che Nizan, Rosli Yusof and Yusrinizam Mohd Yusof. (2013) [Student Project] (Submitted)

The role of value relevance, ethical standards, and corporate philanthropic in determining customer satisfaction: a study of CSR within the industry of fast food restaurant / Hazwani Che Omar. (2018) [Student Project] (Unpublished)

Expertise of salesperson influence customer purchase decision: A case study on Kemudi Timur Elektronik Sdn Bhd / Nor Hasniah Che Sulaiman. (2014) [Student Project] (Unpublished)

A study on customer satisfaction towards online purchasing / Sheril Nina Nabilla Childs. (2012) [Student Project] (Unpublished)

A study on the perception towards multimedia college (MMC) Sabah / Melati Dallah. (2009) [Student Project] (Submitted)

Evaluation of retail service quality: a study of H&L Supermarket in Taman Malihah, Kuching / Linda Dana. (2011) [Student Project] (Submitted)

A study on factors that affecting customer satisfaction towards online shopping in Zalora Malaysia / Fatin Nadhira Darus. (2017) [Student Project] (Unpublished)

Satisfaction level towards apartment house in Sandakan, Sabah / Sitti Zubaidah Darwis. (2021) [Student Project] (Unpublished)

A study on customers satisfaction on services provides by Pertubuhan Peladang ( Farmers Organization ) in Lahad Datu, Sabah / Datu Zakariah Datu Bistari. (2010) [Student Project] (Submitted)

Assessing the perceived brand image of TM and customer satisfaction level at TMpoint in Kuching / Abdurahim Dawi ... [et al.]. (2008) [Student Project] (Unpublished)

A study on an assessment of after sales-service delivered by Telekom Malaysia Berhad / Dennie Dimpat. (2012) [Student Project] (Submitted)

A study on customer perception towards service quality provided by Takaful Malaysia Berhad Langkawi branch / Nurulhaida Din. (2004) [Student Project] (Unpublished)

A study on customers’ satisfaction toward quality of services at Somerset Gateway, Kuching / Queenie Dios. (2005) [Student Project] (Unpublished)

A study of the services provided by the dining halls in MARA University of Technology, Samarahan Campus / Lydia Zeta Donald ... [et. al]. (2004) [Student Project] (Submitted)

A study on customer satisfaction towards services provided by Kota Belud hotel / Justin Dongeh. (2011) [Student Project] (Unpublished)

A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis. (2007) [Student Project] (Unpublished)

The effectiveness of Borneo Textile Corporation Sdn Bhd`s promotion strategy towards customer purchase decisions / Nazratul Radiah Duyok. (2008) [Student Project] (Unpublished)

The survey of color in a logo: focusing on brand's personality / Leirene Ejul. (2014) [Student Project] (Unpublished)

Factors affecting customer satisfaction towards Islamic banking in Klang / Nurulfatin Shahida Ekmal Hisham. (2015) [Student Project] (Unpublished)

Report on proposed an upgrading work of restaurant to S'lodge & Cafe for SSN Snd. Bhd. at No 02&04 Jalan Medan Pasar, 5000 Kuala Lumpur / Siti Mawarni Embong. (2010) [Student Project] (Unpublished)

A study on customer expectations towards service quality of homestay in Kota Kinabalu, Sabah / Mohammed Irfan Esmadol. (2014) [Student Project] (Unpublished)

The influence of design and typography on packaging effectiveness in the perception of the customers (radix fried chicken) / Mohd Ikhmal Fadzil. (2010) [Student Project] (Unpublished)

A study on customer's satisfaction of services towards Pelaburan Mara Berhad (PMB) / Mukhidah Faesol. (2014) [Student Project] (Unpublished)

A study on online customer services in Motherhood.com.my/ Nur Salwa Fauzan. (2018) [Student Project]

The effectiveness of using promotion to encourage customers in using the public transportation: study on Putra LRT / Anna Syazrini Fauzi. (2001) [Student Project] (Submitted)

Customers satisfaction study: student perceptions and satisfactions level toward PPKS College Kuching Sarawak / Jery'in Fauzi. (2006) [Student Project] (Submitted)

Factors that influence the customer's satisfaction towards the pharmaceutical service quality: a case study of Hospital Sultan Abdul Halim, Sungai Petani Kedah / Mohammad Raffi Fhidzon. (2017) [Student Project] (Unpublished)

Study on the key factor influencing customer 's loyalty to the Nike brand / Frederic Francis. (2011) [Student Project] (Unpublished)

Service quality and customer satisfaction among foreign customers towards PNB Darby Park Hotel / Nor Fadillah Fuad. (2011) [Student Project] (Unpublished)

End user satisfaction of e-BRIM application among Segamat citizen: an empirical study / Mohd Muzamir Ghazali...[et al.]. (2014) [Student Project] (Unpublished)

A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali. (2011) [Student Project] (Unpublished)

Consumer purchase intention on local chocolate confectioneries / Vivian Dani Gomboyon. (2015) [Student Project] (Unpublished)

Patient experience and satisfaction: a study on service quality of Emergency Unit Sibu General Hospital, Sarawak / Caroline Gregory. (2017) [Student Project] (Unpublished)

Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil. (2015) [Student Project] (Unpublished)

A study of service quality of AirAsia / Aziah Haji Affendi Ahmad. (2007) [Student Project] (Submitted)

A study on customer perception towards service quality provided by Tabung Haji’s hostel at Kompleks Tabung Haji Pulau Pinang / Hazlin Hafaris Halib. (2002) [Student Project] (Unpublished)

Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd. (2022) [Student Project] (Submitted)

The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa. (2019) [Student Project] (Unpublished)

The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim. (2015) [Student Project] (Unpublished)

TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim. (2009) [Student Project] (Unpublished)

A study on consumer satisfaction of Islamic banking products and services in Port Dickson Negeri Sembilan / Nur Farahein Halit. (2014) [Student Project] (Unpublished)

The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad. (2012) [Student Project] (Unpublished)

Enhancing and marketing Kuching International Airport image to its expectation as international airport / Abdul Kadir Hamali. (2003) [Student Project] (Unpublished)

Customers responsiveness towards service quality and satisfaction in Islamic Banks: A case study in Klang, Selangor / Muhammad Kasyful Azhim Hamid. (2019) [Student Project] (Submitted)

Understanding the importance of deferred debt repayment in Islam: a study of education financing debt (PTPTN) among UiTM Dungun, Terengganu students / Ahmad Danial Hamidon. (2022) [Student Project] (Submitted)

Factors affecting customer satisfaction among students in fast food restaurant at Sungai Petani / Nor Kartini Hamidun and Nurul Shuhada Mohammad. (2019) [Student Project] (Submitted)

Customers satisfaction on prosthetic and rehab products supplied by JB Prosthetic & Rehab supply in Kota Kinabalu area / Faten Nadia Hamilin. (2013) [Student Project] (Unpublished)

Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah. (2010) [Student Project] (Unpublished)

Factors influencing customer’s decision-making towards unit trust: a study in Kota Bharu / Mohd Hazim Hamzah. (2013) [Student Project] (Unpublished)

Imitation goods in the fashion industry: protection for the consumers / Siti Nur Hajar Hamzah, Farhana Kamarolzaman, and Suhaily Hussain. (2011) [Student Project] (Unpublished)

Customers' satisfaction on internet banking services : study on conventional banks in Kota Kinabalu / Raemah Hanapi. (2014) [Student Project] (Unpublished)

Relationship between event quality and satisfaction among spectators at World Kite Festival / Nor Hidayah Hanipah. (2017) [Student Project] (Unpublished)

Factors that influence the usage of public transport among users in Butterworth / Nurul Nabila Syaqira Hanizam and Nadhira Ahmad Afip. (2018) [Student Project] (Submitted)

A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron. (2001) [Student Project] (Unpublished)

Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun. (2009) [Student Project] (Unpublished)

The role of MAIPk (Majlis Agama Islam Dan Adat Melayu Perak) in distribution of zakat during the post crisis of pandemic viruses COVID-19 / Muhammad Afdhal Harun. (2021) [Student Project] (Submitted)

Measuring service quality level at One Stop Solution Pos Malaysia Butterworth : application of servqual dimension / Sahhidan Harun. (2013) [Student Project] (Unpublished)

Identifying the level of customer satisfaction and loyalty towards Habib ( A study at Habib Ampang Point showroom 2003/2004) / Hairul Fadzlee Hisham Hasan. (2005) [Student Project] (Unpublished)

A study on SPiKE in meeting the need and satisfaction of customer / Siti Zaharah Hasan. (2009) [Student Project] (Submitted)

The relationship between customer satisfaction and service quality towards TM global products at Petaling Jaya / Nor Hasidah Hashim. (2011) [Student Project] (Unpublished)

A study on the customer perception toward the Self-Service Terminals (SSTs) of RHB Bank Berhad, Bandar Pasaraya Sandakan Sabah / Noraza Hashim. (2009) [Student Project] (Submitted)

Appraisal of management in Koperasi Permodalan Melayu Kuala Muda/Sik Kedah Berhad (KEMUDIK) based on Malcolm Baldrige Assessment Model / Norman Hashim and Mohd Khalil Mohd Hashim. (2012) [Student Project] (Submitted)

Consumer perception on MPH Bookstores service marketing towards achieving customer satisfaction / Nurul Soleha Hashim. (2018) [Student Project] (Unpublished)

Factors determining service performance at Micrologixz Computer Technology service repairs / Siti Nuraishah Hashim. (2017) [Student Project] (Unpublished)

Customer satisfaction towards employees provident fund (EPF) Johor Bahru members services counter / Mustafah Hasim. (2001) [Student Project] (Unpublished)

Consumer's awareness towards stevia as an organic food supplements products among Kota Kinabalu consumers / Zamree Izwan Hasim. (2013) [Student Project] (Unpublished)

Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli. (2015) [Student Project] (Unpublished)

Factors affecting customer satisfaction in fast-food restaurant using fuzzy AHP : companies perspective / Nur Aqilah Hassan. (2021) [Student Project] (Unpublished)

Enhancing service quality and customer satisfaction: case study of PUSPAKOM Sarawak / Exquande Hazmee. (2010) [Student Project] (Unpublished)

A study on customer satisfaction towards driving institutions in Inanam, Sabah / Evelyn Henry. (2012) [Student Project] (Unpublished)

A study of factors that influence customer satisfaction in Islamic banking / Nurhafiza Hizam. (2015) [Student Project] (Unpublished)

A study of consumer's perception towards livestock supply in farmers' market / Yusri Hj Ahmad. (2003) [Student Project] (Submitted)

Measuring service quality: a case study on customers’ satisfaction towards Wira Security Services Sdn Bhd in Kuching, Sarawak, Malaysia/ Haji Amir Abdullah Hj Mohd Hassan. (2004) [Student Project] (Unpublished)

Customer's Satisfaction Towards the Counter Service : A Study at the Immigration Department, Kota Kinabalu, Sabah. / Salina Hj. Ahad. (2011) [Student Project] (Unpublished)

Customer awareness towards the existence of Sinar Card: a case study on Sinar Suci Sdn Bhd / Suryatie Hj. Alwi Umar. (2006) [Student Project] (Submitted)

A study on the customer’s satisfaction towards visa and mastercard/ Iskandar Hj.Arabi. (2004) [Student Project] (Unpublished)

Students' satisfaction level towards service delivery of Academic Affairs Department, UiTM Sarawak / Nurul Huda. (2014) [Student Project] (Unpublished)

Improving the public service delivery through client charter: a case study at Malacca Road Transport Department, UTC Malacca / Norhazimah Husain and Zaynor Ashiqin Abu Bakar. (2013) [Student Project] (Unpublished)

A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain. (2011) [Student Project] (Unpublished)

A study on customer satisfaction toward UMW Pennzoil website as lead generators marketing / Mohd Fairuz Hussin. (2009) [Student Project] (Unpublished)

Behavior study of consumers' expenditure at Cybercafe / Mohd Fazmi Hussin. (2012) [Student Project] (Unpublished)

Customer's perception of service quality and satisfaction in Islamic bank / Nurul Ain Amani Hussin. (2018) [Student Project] (Submitted)

The relationship between service quality and customer satisfaction of Islamic banking sector (a case study in Bank Rakyat, Batu Pahat, Johor) / Rizal Hussin. (2013) [Student Project]

A study on customer level of satisfaction toward counter service at Majlis Daerah Papar / Dg. Salawati Ibrahim. (2007) [Student Project] (Submitted)

Service quality and the mediating role of customer satisfaction on service loyalty at Keningau district farmers' organizations / Fatin Nabilah Ibrahim. (2016) [Student Project] (Unpublished)

The relationship and importance of services provided by the City Bayview Hotel Malacca towards customer satisfaction / Lenda Ibrahim. (1998) [Student Project] (Submitted)

Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim. (2006) [Student Project] (Unpublished)

The relationship of service quality towards customer loyalty at Melaka International Trade Centre (MITC) / Muhamad Zaki Ibrahim. (2007) [Student Project] (Unpublished)

The impact of service quality on customers satisfaction to Melaka Sentral Sdn Bhd (MSSB) / Muhammad Azman Ibrahim. (2008) [Student Project] (Unpublished)

Patient satisfaction towards service quality at Pharmacy Department in Hospital Sultan Abdul Halim / Norashikin Ibrahim. (2018) [Student Project] (Submitted)

A study on the association of quality services and customer satisfaction: a case study at Renaissance Kota Bharu / Rozaina Ibrahim. (2004) [Student Project] (Unpublished)

A study on revisit intention and customer satisfaction towards service quality provided at AEON Bandaraya Melaka / Ruhaisha Ibrahim, Maizurah Abdul Razak and Mohamad Fariq Azrin Abd Rahman. (2014) [Student Project] (Unpublished)

A study on customers satisfactions towards services quality at the Store Soon Seng Plaza Melaka / Siti Fatimah Ibrahim. (2013) [Student Project] (Unpublished)

The study of customer commitment on relationship quality in Agrobank, Jerantut / Azrian Azrina Ideris. (2009) [Student Project] (Unpublished)

Student’s satisfaction towards theme parks services in Melaka / Nina Shakina Idris, Nurliyana Mohd Yusof and Siti Noor Aini Daud. (2014) [Student Project] (Unpublished)

Perceptions towards local sports products among faculty of sports science and recreation students in UiTM Seremban / Nurul Nadiah Imam Basri. (2017) [Student Project] (Unpublished)

A study on the relationship of The LibQUAL dimensions that affecting users’ satisfaction towards academic library at Universiti Utara Malaysia (UUM) Sintok, Kedah / Nornusaibah Isa and Ainaa Syafiqah Mohd Khalil. (2019) [Student Project] (Submitted)

Customers' awareness towards products offered by Budayatama Corporation Sdn Bhd / Rafidah Isa. (2007) [Student Project] (Unpublished)

Consumer interaction behavior, interaction expectation, trust and purchase intention : An empirical study on social media consumer / Hafiedah Afiqah Ishak. (2016) [Student Project] (Unpublished)

An element contribute to customer satisfaction and dissatisfaction towards the new non-billing system provided by Tenaga Nasional Berhad / Faraeza Ismail. (2003) [Student Project] (Unpublished)

The factors that inluence consumer determinations to purchase organic vegetables: Case study at TESCO Kota Bharu / Mohd Hafiz Ismail. (2012) [Student Project] (Unpublished)

Attributes of panorama Melaka bus towards customer satisfaction / Muhammad Mubarak Ismail, Nur Sarafaten Mohd Noor and Amanina Athira Razlan. (2013) [Student Project] (Unpublished)

A study on the level of customer satisfaction towards physical distribution services provided by BERNAS Perdana Sdn. Bhd. / Noorhani Ismail. (1999) [Student Project] (Submitted)

A study on service quality and student satisfaction at Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia (UUM) / Nor Syakiroh Ismail and Siti Shakinah Abu Masor. (2018) [Student Project] (Unpublished)

Factors affecting customer satisfaction based on service quality dimension in the electricity sector : a study in SESB Kudat, Sabah / Nur Hasana Ismail. (2018) [Student Project] (Unpublished)

Determinants on service quality that affecting customer satisfaction in bumiputera printing industry / Siti Nur Fakhira Ismail. (2014) [Student Project] (Unpublished)

The relationship between service quality towards customer satisfaction at Parkson Grand Mahkota Parade / Siti Radhiah Ismail. (2014) [Student Project] (Unpublished)

Empowering customer awareness through social network: a case study of Sukimi Group / Sulaiman Ismail. (2012) [Student Project] (Unpublished)

A study on customers satisfaction towards Ar Rahn pawn Broking-i: Bank Kerjasama Rakyat at Jalan Tangsi Branch Kuala Lumpur / Noor Hafizah Ismail Suhaimy. (2010) [Student Project] (Unpublished)

Determinants of building customer loyalty in D’impian Inn Hotel Parit Raja / Ameerah Ismon. (2011) [Student Project] (Unpublished)

Customer satisfaction towards hostel services : a case study on Kinabalu hostel / Herry J Mining. (2012) [Student Project] (Unpublished)

A study of customer satisfaction level on the services provided by PDB - commercial sales department / Ahmad Fuzairijane Jaafar. (2000) [Student Project] (Submitted)

Dimensions influencing service quality of Arabic restaurant towards customer satisfaction in Selangor / Muhammad Arif Jaafar. (2019) [Student Project] (Unpublished)

Brand awareness of higher education institution : a case study at UTHM Pagoh Campus / Siti Nur Amira Jaafar. (2018) [Student Project]

Responsiveness of TM Touch in handling customer complaints towards company’s performance and customer loyalty / Mardhiah Jaalam. (1999) [Student Project] (Submitted)

Late delivery order from PETRONAS MITCO Japan to customer / Che Hamiza Jafar. (1999) [Student Project] (Submitted)

A visitor's satisfaction level towards Sudut Pertemuan Remaja (SUPER) or youth meeting centre with specific reference to Satok Shopping Complex / Reuben Jagai. (2003) [Student Project] (Unpublished)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid. (1998) [Student Project] (Unpublished)

Understanding the perception on customer experience among tourists in Labuan / Andrea Sovilea Jaine. (2014) [Student Project] (Unpublished)

Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan. (2015) [Student Project] (Unpublished)

Job stress, job satisfaction, organizational commitment, and intention to quit among the employees of STIDC in Kuching / Nurnazirah Jamadin … [et al.]. (2010) [Student Project] (Unpublished)

Customer satisfaction towards Lekor Shop product: research on end users of Menara TM / Chatila @ Nur Asyhikin Jamal. (2007) [Student Project] (Unpublished)

The promotional strategies and its impacts to the level of customer acceptance toward Unit Trust Investment in ASNB Kuantan / Mohd Haziq Fadhlullah Jamalee. (2013) [Student Project] (Unpublished)

Measuring customer satisfaction towards HAI magazine amongst students at KPTM Bangi / Faizatul Fazliyana Jamaluddin. (2010) [Student Project] (Submitted)

Customer satisfaction survey on TM family and friend / Mohd Muzammer Jamaluddin. (1999) [Student Project] (Submitted)

Tenants satisfaction towards the facilities provided by Technology Park Malaysia / Siti Ainun Mardiah Jamaludin. (2008) [Student Project] (Unpublished)

The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari. (2018) [Student Project] (Unpublished)

Relationship of advertising attributes towards Gen Y attitude and behavioral intentions of Gen Y to adopt online advertising / Josephine Jelawat James Jimmy. (2015) [Student Project] (Unpublished)

Customer satisfactions toward services provided by the customer service representative (CSR) at Agro Bank (Kota Kinabalu branch) / Gladys Juita James Noah. (2008) [Student Project] (Submitted)

The relationship between perceived service quality and perceived service value towards customer revisit intention / Philipia Jamine. (2013) [Student Project] (Submitted)

Relationship between customer experience and customer satisfaction in Staffield Country Resort / Nur Amalina Jamzit. (2017) [Student Project] (Unpublished)

Measuring customers satisfaction: a case study at Courts Mammoth Berhad, Kuching / Hassiah Janaidi. (2003) [Student Project] (Unpublished)

A study on the effectiveness of Yayasan Sabah Market News Scan (MNS) for forest products in disseminating market information to it's subscribers / Joy Hardey Javil. (2008) [Student Project] (Unpublished)

Sibu Water Board (SWB) service quality and impact to customer satisfaction / Anjal Jawan. (2015) [Student Project] (Submitted)

Customers satisfaction towards Bunibon Lodge services / Charlene Nita Jawatin. (2011) [Student Project] (Submitted)

Determine factors influencing customer experience that affects customer satisfaction towards takaful product in Ikhlas Consultant & Services Johor Bahru / Nur Alyani Ja’afar. (2011) [Student Project] (Unpublished)

Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi. (2003) [Student Project] (Unpublished)

A study on customers’ satisfaction towards the quality of service counter at Samarahan district office / Watson Jembu. (2016) [Student Project] (Unpublished)

Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor. (2014) [Student Project] (Unpublished)

A study of purchasing behavior of consumer in Kota Kinabalu on aquaculture fish / Mianie Joe. (2010) [Student Project] (Unpublished)

A study of online hotel booking towards consumers: consumer’s perception on online hotel booking and its effect on satisfaction / Nur Elliyana Ezzaty Joha. (2018) [Student Project] (Unpublished)

Factor influencing purchase intention of Starbuck's coffee among customer in Kota Kinabalu / Nor Azrine Johari. (2014) [Student Project] (Unpublished)

The relationship between service quality (SERVQUAL) and customer satisfaction towards customer re-patronage intentions in Johor Bahru tourism / Nur Afifah Johari. (2015) [Student Project] (Unpublished)

Service quality and student satisfaction at UiTM Samarahan’s cafeteria / Alvey John & Patricia Maong. (2018) [Student Project] (Unpublished)

A study on KOPEKS brand awareness among government employees in the district of Papar, Sabah / Priscelie Lisa John. (2018) [Student Project] (Unpublished)

Relationship between service quality and customer satisfaction in ferry transportation in Labuan - Wawasan Perdana Ferry / Stephanie John. (2015) [Student Project] (Unpublished)

Relationship of purchase orientation and loyalty, the moderating impact on satisfaction among restaurant's consumers / Hieronimus John Lainsin. (2014) [Student Project] (Unpublished)

People satisfaction on the renovation in Teluk Likas Park / Helmy Johny and Fajar Derise. (2014) [Student Project] (Unpublished)

Customer satisfaction towards e-recruitment services / Backie Jom. (2004) [Student Project] (Unpublished)

Customers satisfaction towards Kedai Rakyat 1 Malaysia (KR1M), G-Mart Supermarket and The Store Pacific Milimewa in Inanam, Sabah / Esther Nelly Joseph and Harbiah Hamsya. (2013) [Student Project] (Unpublished)

A study on the effectiveness of food catering services at Jesselton Point, Kota Kinabalu Sabah / Imelda Joseph Abbie. (2013) [Student Project]

Satisfaction of service quality in private preschool among parents / Angela Joshua. (2017) [Student Project] (Unpublished)

Telekom Malaysia: customer satisfaction towards centrex services in Kota Kinabalu area / Roslinda Juanis. (1999) [Student Project] (Submitted)

The customer satisfaction on drinking water / Liliana Jessy Jubin. (2015) [Student Project] (Unpublished)

The role of perceived service recovery as the mediator between relationship intention and customer satisfaction in the airline industry in Sabah / Abdul Hafidz Juimin. (2016) [Student Project] (Unpublished)

A study on health tourism industry: a case study among customer at spa in Bandar Hilir, Melaka / Aqilla Farihah Jumaat, Mohd Firdaus Abdul Rahim and Nur Amanina Halim. (2014) [Student Project] (Unpublished)

Customer satisfaction towards online shopping: the awareness of gharar in online shopping aming students of diploma in muamalat at UiTM Dungun during COVID-19 era / Nur Ideeza Aina Junaidi. (2022) [Student Project] (Submitted)

To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman. (2016) [Student Project] (Unpublished)

Customer satisfaction toward Menara Taming Sari: a study at Melaka Taming Sari Berhad / Roselini Jusoh. (2009) [Student Project] (Unpublished)

A study on the marketing communication mix by Kopetro Travel and Tours Kerteh / Mahyudi Kaban. (1999) [Student Project] (Submitted)

Factors affecting consumers preferences towards fishermen's market in PNK Papar Sabah / Norlilah Kadir. (2015) [Student Project] (Unpublished)

A study on the visitors satisfaction towards Jesselton Point Ferry Terminal in Kota Kinabalu, Sabah / Rosnani Kadis. (2008) [Student Project] (Submitted)

Automotive price reduced (Perodua); Factors that contribute the sale of automobile: The case of Perodua Alamesra Kota Kinabalu / Nurhamidah Kaharuddin. (2014) [Student Project] (Unpublished)

Service quality and customer satisfaction towards counter service in Road Transport Department (JPJ) at Sungai Petani, Kedah / Nur Aimi Solehah Kamaludin and Nur Adawiyah Khairulhasni. (2019) [Student Project] (Submitted)

A study of customer satisfaction on Mazda at Cycle & Carriage Bintang Berhad / Shahrul Akmal Kamaruddin. (1997) [Student Project] (Submitted)

Consumption of furniture made from panel products among bumiputeras at Bandar Tun Abdul Razak Jengka / Muhammad Faiz Kamarudin. (2013) [Student Project] (Unpublished)

Examining consumer buying behaviour on branded sports product / Nordiana Nadia Kamarudin. (2018) [Student Project] (Unpublished)

Young consumer’s green purchasing intention: case study in Bangi Selangor / Nurul Suhaida Adila Kamarulzaman. (2013) [Student Project] (Unpublished)

Foreign customer satisfaction level towards KFC Holdings (Malaysia) Berhad / Nor Atikah Kamarun Saman. (2011) [Student Project] (Unpublished)

The impact of service quality on customer’s satisfaction towards MPH Bookstore Giant Senawang, Seremban / Nor Wahidah Kamarusaman. (2014) [Student Project] (Unpublished)

Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim. (2011) [Student Project] (Unpublished)

Customer satisfaction towards products and services provided by KOPEKS / Noratika Karim. (2013) [Student Project] (Unpublished)

Customer satisfaction towards operation counter services at Amanah Saham Nasional Berhad, Melaka Branch / Kamarul Farid Kassim. (2010) [Student Project] (Unpublished)

A study on customers satisfaction toward servicescape at Kota Kinabalu International Airport (KKIA) Terminal 2 / Khairol Azwan Kassim. (2011) [Student Project] (Unpublished)

Analysis on retailers perceptions and preferences towards the Jasmine Super New / Norhasimah Kassim. (1999) [Student Project] (Submitted)

Acceptance and use of E-Government services among employees in government high education institution in Jalan Hang Tuah / Muhammad Irsyanuddin Kerma. (2018) [Student Project] (Unpublished)

Effect of e-service quality on online shopping customer satisfaction for students in UiTM Pulau Pinang / Shahirah Khairudin. (2013) [Student Project] (Unpublished)

Group hospital and surgical insurance: a case study on customer satisfaction towards the insurer / Muhammad Afiq Khalid. (2010) [Student Project] (Unpublished)

The impact of servicescape dimensions towards customer satisfaction at theme restaurants in Melaka / Nurul Amirah Khalid. (2018) [Student Project] (Unpublished)

Customer satisfaction towards company's performance at Scientex Heights Sdn Bhd / Nurul Alia Khasnan. (2010) [Student Project] (Unpublished)

Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli. (2016) [Student Project] (Unpublished)

Consumer revisit intention to shopping mall : perspective of parking spaces / Hafizul Hafiz Ladja Hassan. (2015) [Student Project] (Unpublished)

Exploring the importance of customers database in increasing customer loyalty : a case study at the Grand Beach Resort Port Dickson / Nur Liyana Lajis. (2017) [Student Project] (Unpublished)

A study on customer satisfaction of the service provide by Malaysia Airport ( Operation Department ) at Terminal 1 Building Kota Kinabalu International Airport / Yayun @ Simonddy Lamadas. (2008) [Student Project] (Unpublished)

Service quality and customer satisfaction: a case study of customer service in Jabatan Pengangkutan Jalan (JPJ) WPKL / Mohd Iskandar Lamat. (2016) [Student Project] (Submitted)

A study on customers’ satisfaction towards services provided by agency at Urban Transformation Center (UTC) Melaka / Muhd Lokman Nul Hakim Lamri. (2014) [Student Project] (Unpublished)

The relationship between service quality and customer satisfaction towards counter service in service Sarawak Centre at Urban Transformation Centre (UTC), Kuching Sarawak./ Ruthchilly Jawai Langgie. (2018) [Student Project] (Unpublished)

A research on customer satisfaction level at Agrobank Papar Branch / Benny Laurence. (2012) [Student Project] (Unpublished)

A study on customers perception towards TM Centrex of Telekom Malaysia / Kenny Laurence. (2008) [Student Project] (Submitted)

Load factors & service quality of the Berjaya Air schedule flight to Tioman / Lee Kuan Vu. (1995) [Student Project] (Unpublished)

Service quality and customer satisfaction among students in higher learning institutions of public bus transportation in Kota Kinabalu, Sabah / Lynda Azlina Lim and Vianney Guido. (2016) [Student Project] (Unpublished)

A study on service quality and customer satisfaction for counter services at Penampang Municipal Council / Nancy D. Lojium. (2007) [Student Project] (Submitted)

A study on transportation service performance by Discovery Tours (Sabah) Sdn Bhd / Melissa Louw. (2010) [Student Project] (Submitted)

Improving Telekom Malaysia’s customer satisfaction through their staff and business partner / Munawarah M. Sarkawi. (2010) [Student Project] (Unpublished)

Factors influencing consumers’ online booking intention on hotel rooms / Ermawati Mad Daud @ Ajamain. (2018) [Student Project] (Unpublished)

Comparative study on total quality management practices and customer satisfaction between public and private hospital in Kuching / Mohd Shafiq Ruzaini Mad Noh and Mohamad Zuladli Mohamad Ali. (2015) [Student Project] (Unpublished)

A study of women consumers in Kota Kinabalu : factors that influence women consumers towards their preference of online shopping / Lily Madeng. (2013) [Student Project] (Unpublished)

Assessing satisfaction level among car purchaser in Malaysia empirical study of Perodua Sabah region / Faerozh Madli. (2013) [Student Project] (Unpublished)

The customer satisfaction towards Kedai Rakyat 1 Malaysia / Md. Hassannal Mahadza Hamid and Nurfarahanim Mohammad Fariz. (2016) [Student Project] (Unpublished)

Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan. (2011) [Student Project] (Unpublished)

A study on customer satisfaction towards services provided by birth and death National Registration Department at Kota Kinabalu / Mohd Saifulzaman Mahdi. (2015) [Student Project] (Unpublished)

The factors that influence customer satisfaction towards service quality in Tabung Haji's headquarters / Wan Lily Maznah Mahfudz Jeffry. (2017) [Student Project] (Unpublished)

Comparative measurement of customer satisfaction based on their expectation and perceived value towards Bayo service / Mohd Wahyuddin Mahmood. (2008) [Student Project] (Unpublished)

The relationship between customer satisfaction and online purchase behaviour among degree student in UiTM Campus Samarahan / Ferrillynna Claret Maikor. (2015) [Student Project] (Submitted)

Investigation of service quality towards customer satisfaction at Melaka River Cruise / Mohamad Hafizudin Majid, Nurul Jannah Cheremi and Nurul Shahira Razali. (2014) [Student Project] (Unpublished)

The internal customer satisfactions towards USIM's Quality Management Unit Services / Haqimi Malek. (2009) [Student Project] (Unpublished)

A study on customer’s satisfaction toward services provided by Pertubuhan Peladang Kawasan Kuantan Utara (PPKKU) / Muhammad Mahfuz Malek. (2009) [Student Project] (Unpublished)

A study on benefit sought by Employees Provident Fund Social Security Training Institute (ESSET) customers towards the services offered in Selangor / Rosmaryati Malik. (2002) [Student Project] (Unpublished)

Bank service quality and its relationship towards customer satisfaction and loyalty: a case study on Agrobank’s 3F loan/ Vincent Mambu. (2011) [Student Project] (Unpublished)

The satisfaction of students among undergraduate towards facilities in UiTM Kota Kinabalu, Sabah / Fatin Zahirah Mansur and Shahirah Zainol. (2016) [Student Project] (Unpublished)

A Study on customer satisfaction towards services provided by MITI Sabah Branch / Roslina Mappahli. (2006) [Student Project] (Unpublished)

Tourist experience with the Melanau homestay in Mukah, Sarawak / Douglas Marcos Tadi. (2016) [Student Project] (Unpublished)

Determinants for customer satisfaction toward service quality of agro bazaar at Kampung Serpan, Asajaya / Jason Conrad Markus. (2016) [Student Project] (Unpublished)

Customer satisfaction towards convenience stores retailing in Kota Kinabalu, Sabah / Ash Shiddiq Dirril Marzuki. (2018) [Student Project] (Submitted)

Customer satisfaction towards service quality in fast food restaurants / Siti Nur Zuraida Mas Wan & Nurul Aryani Jafri. (2017) [Student Project] (Unpublished)

Relationship between customer’s preference and satisfaction on the material of making furniture in Temerloh town / Nor Shahira Masdan. (2013) [Student Project] (Unpublished)

A study on marketing campaign by Bank Simpanan Nasional Malacca Main Branch / Roslee Maslie. (2001) [Student Project] (Submitted)

Behavior intention in using e-payment at Majlis Daerah Yan / Mohd Ashroof Masri and Siti Nor Hanisah Mat Zizan. (2018) [Student Project] (Submitted)

Customers' satisfaction on medical tourism towards KPJ Healthcare / Nur Fateen Masud. (2017) [Student Project] (Unpublished)

Customer satisfaction towards the effectiveness of insurance agent : the case of Kota Belud / Mohd Hizami Mat. (2012) [Student Project] (Unpublished)

The study on user satisfaction on the adequacy of facility at Perpustakaan Sultan Badlishah UiTM Kedah / Mastura Mat Daud. (2010) [Student Project] (Submitted)

Factors that contribute to user satisfaction toward Perpustakaan Sultanah Bahiyyah, Universiti Utara Malaysia / Norhidayatul Akma Laily Mat Daud and Siti Syafiqah Johor@Johar. (2019) [Student Project] (Unpublished)

Determinants of customer satisfaction towards Islamic credit card: a case study in Kuala Lumpur / Hasma Bibi Mat Junoh. (2017) [Student Project] (Unpublished)

A study on secondary school students awareness toward the existence of JAIPETRA College within Kota Bharu area / Aminuddin Mat Jusoh. (1999) [Student Project] (Submitted)

The effectiveness of social media in promoting small restaurant from the customer perspectives: Bukit Tinggi 2, Klang / Rossyamila Mat Kassim & Norshahidah Musa. (2017) [Student Project] (Unpublished)

Relocation of Air Asia services at KKIA : impact on customer satisfaction / Muhammad Nazmie Mat Nasir and Falnidah Jabin. (2016) [Student Project] (Unpublished)

Cross sectional study towards customer churn: a case in TNB Kota Bharu / Noor Mardhiah Mat Nawi. (2013) [Student Project] (Unpublished)

A study on customer satisfaction of selected companies on equipment leasing service at Dungun Terengganu / Abuzar Al-Gefari Mat Ramly. (2012) [Student Project] (Unpublished)

A study on customer satisfaction towards service quality at Maybank in Putrajaya / Rasyidah Mat Rashid. (2013) [Student Project] (Unpublished)

Examine the level of customer satisfaction towards service quality provided by SOCSO Melaka / Norsham Azeanti Mat Zaki. (2009) [Student Project] (Unpublished)

A study on the level of customers satisfaction towards counter services of Sabah Electricity Sdn. Bhd. (SESB) / Norliana Matasan. (2008) [Student Project] (Submitted)

Student satisfaction toward sport facilities in UiTM Campus Samarahan / Adia Norazan Mazlan, Syafina Abdul Rahman & Nursharmina Lilek. (2010) [Student Project] (Submitted)

A study of factors that influence the hand phone purchase among teenagers in Kota Bharu (case study of secondary school) / Fatin Nabila Mazlan. (2014) [Student Project] (Unpublished)

Student satisfaction towards food quality in dining hall at UiTM Terengganu Campus Dungun / Norsyafiqah Md Amin & Rohidayu Razali. (2018) [Student Project] (Unpublished)

The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan. (2011) [Student Project] (Unpublished)

A study of customer’s satisfaction towards service quality / Mohd Asri Md Daud. (2010) [Student Project] (Unpublished)

A study of service quality performance made by Opensoft Technologies Sdn Bhd / Norshafini Md Hussain. (2009) [Student Project] (Unpublished)

The influence of price, service and product quality towards customer satisfaction of Honda Dealers Johor Bahru / Nur Amariah Md Ngaripin. (2012) [Student Project] (Unpublished)

A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi. (2011) [Student Project] (Unpublished)

User satisfaction towards reference librarian behaviours among Bachelor of Science in Information Studies (Hons.) (Library & Information Management) (lM224) in UiTM Kedah / Muhammad Aizat Md Said. (2012) [Student Project] (Submitted)

Study on factors affecting customer loyalty towards personal financing i-Aslah: A case of Bank Kerjasama Rakyat (M) Berhad in Kota Bharu, Kelantan / Shazana Md Sanusi. (2011) [Student Project] (Submitted)

The relationship between dimensions of compensation satisfaction and employee performance among the employees of UBF Maintenance Sdn. Bhd / Nurdiyanah Md Yunus, Munira Mohd Ramadhan and Izura Ismail. (2012) [Student Project] (Submitted)

Elements that influence customer satisfaction in buying a house: A study on Perbadanan Kemajuan Negeri Selangor (PKNS) Bangi / Farhan Zul Faqar Md Zain. (2004) [Student Project] (Unpublished)

A study on E-Government services in MYEG Services Berhad: customer perception of E-Government services quality / Ida Dayana Md Zin. (2009) [Student Project] (Unpublished)

Product quality: a study on improving the quality of Agromas product offered by Federal Agricultural Marketing Authority, Melaka / Norehan Md. Ali. (2005) [Student Project] (Unpublished)

Influencing factors towards customer's choice of Umrah travel agencies / Nur Aliaa Diyana Md. Hanif. (2018) [Student Project] (Unpublished)

The impact of the economic crisis to Harian Metro in terms advertisement and readership / Mohammed Zulfadhli Md. Sa’at. (1999) [Student Project] (Submitted)

A study of customer satisfaction towards services provided in Taman Lagenda Langkawi / Fawiza Md.Sawi. (2003) [Student Project] (Unpublished)

The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri. (2008) [Student Project] (Unpublished)

A study on the internal customer satisfaction of Malaysian Shipping Agencies Sdn. Bhd / Meor Syahrizal Azryl Meor Chek Hussien. (2001) [Student Project] (Submitted)

Measuring the customers satisfaction level toward the Singapore Chicken Rice Restaurant in Kuching / Sedik Mezani. (2013) [Student Project] (Unpublished)

Factors affecting consumers choice of mobile phone service providers in Kota Kinabalu / Melvin Alvarozn Michael. (2012) [Student Project] (Unpublished)

The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Jasin Melaka / Muhamad Sukur Mihat. (2011) [Student Project] (Unpublished)

Consumer perception towards service quality of both local airline services in Kota Kinabalu, Sabah (Malaysia Airlines - MAS & Air Asia) / Rosalia Mimin. (2013) [Student Project] (Unpublished)

A study on customers satisfaction towards Lembaga Pembangunan Perumahan & Bandar service performance / Norwin Asim Mindar. (2008) [Student Project] (Submitted)

A demographic study on cultural motivation among Irau Aco Lun Bawang visitors / Chelesha Mirat Paris. (2017) [Student Project] (Unpublished)

A study on the effectiveness of marketing mix towards customer satisfaction at Agro Bank, Bahau / Nur Hidayah Misngat. (2010) [Student Project] (Unpublished)

Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad. (2008) [Student Project] (Unpublished)

An awareness study of retailers in Kuala Terengganu on Sajimas Product / Fadhilah Mohamad. (1999) [Student Project] (Submitted)

"A study of the 4P's in determining customer satisfaction of Taman Mini Malaysia & Mini Asean (TMMA)" / Hani Mardhati Mohamad. (2008) [Student Project] (Unpublished)

The study of customer satisfaction towards Tabung Haji Travel and Services (Kuala Lumpur Branch) / Mohamad Taufiq Mohamad. (2009) [Student Project] (Unpublished)

Consumer’s perception toward islamic home financing case study at: Ibu Pejabat Polis Kontinjen Kelantan / Nur Asyikin Mohamad. (2016) [Student Project] (Submitted)

Factors that makes up profitable customer loyalty toward the organizations / Nurul Huda Mohamad. (2009) [Student Project] (Unpublished)

The mediating effect of housing satisfaction in quality of life of low-cost housing / Salizah Mohamad. (2013) [Student Project] (Submitted)

A study on customer satisfaction on internet services provided by Telekom Malaysia Berhad at Kuala Terengganu Branch / Suriani Mohamad @ Khalid. (2002) [Student Project] (Submitted)

A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin. (2004) [Student Project] (Unpublished)

Influence of service quality and role of value for money towards customer satisfaction of Air Asia Airlines / Fatin Nur Atiqah Mohamad Aswad. (2019) [Student Project] (Unpublished)

The influence of organization learning, organization commitment and internal marketing on patient satisfaction: A case at Poliklinik Eksekutif USM / Sara Aiffa Mohamad A‟Idil. (2016) [Student Project] (Unpublished)

The effects of brand experience, trust and satisfaction on building brand loyalty - an emphasis study of cosmetic brands in Klang Valley / Nur Syafiqah Aqilah Mohamad Hasim and Saidatul Karimah Zakaria. (2016) [Student Project] (Unpublished)

The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Ipoh, Perak Darul Ridzuan / Nurul Huda Mohamad Jaffar. (2010) [Student Project] (Unpublished)

Customer satisfaction towards service centre at Perodua Sales Sdn. Bhd. Kuching Branch / Razami Mohamad Jamali. (2002) [Student Project] (Unpublished)

A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani. (2016) [Student Project] (Unpublished)

Service quality influence on customer satisfaction: A study of Sarawak river taxi services at Waterfront, Kuching / Mimie Shazreen Mohamad Shah. (2016) [Student Project] (Unpublished)

The relationship between employee attitudes towards customer satisfaction at Pejabat Setiausaha Kerajaan Negeri Pahang / Khadijah Athirah Mohamad Shamshudin. (2020) [Student Project] (Unpublished)

A study on services quality of Mass Rapid Transit in Sungai Buloh- Kajang Line towards customers’ satisfaction / Norzakiah Mohamad Yunos. (2017) [Student Project] (Unpublished)

Determinants of satisfaction among customer in “MAMAK” restaurant near KLCC / Nurfatihah Mohamad Zulkifflee. (2015) [Student Project] (Unpublished)

Determinants of satisfaction among customer in “Mamak” restaurant near KLCC / Nurfatihah Mohamad Zulkifflee. (2015) [Student Project] (Unpublished)

Satisfaction residents Kota Samarahan toward Kentucky Fried Chicken at Samarahan / Nurasyura Mohamad@Othman. (2016) [Student Project] (Unpublished)

Service quality and customer satisfaction towards treasury Kuching/ Mazlan Mohamat. (2011) [Student Project] (Unpublished)

Level of service quality provided by Bank Rakyat Bandar Baru Bangi / Norhishamudin Mohamed. (2010) [Student Project] (Unpublished)

Customer loyalty towards Tesco hypermarket Malacca / Fathilah Mohamed Aris. (2007) [Student Project] (Unpublished)

The satisfaction of Takaful customer towards the services provided by the Takaful operators / Muhammad Ekhsan Mohamed Eusop. (2011) [Student Project] (Unpublished)

The relationship between the 4ps marketing mix of Melaka duck tour towards domestic tourist satisfaction / Nur Aini Mohamed Nasir, Siti Naquyah Ramli and Wan Nur Asyikin Wan Azmi. (2015) [Student Project] (Unpublished)

A study on factors that influence customer satisfaction towards service at AC Nielsen company Kuantan branch / Nurhidayah Mohamed Rodwan. (2008) [Student Project] (Unpublished)

The determinants of the customer's satisfaction towards Amassurance Berhad Sungai Petani / Fatimah Mohamed Tajuddin. (2007) [Student Project] (Unpublished)

A study on relationship between service quality and customer satisfaction: a case study of Melaka International Trade Centre (MITC) / Norazah Mohamed Yazid. (2007) [Student Project] (Unpublished)

The relationship between social media participation and employees' performance at Hamdan Abdullah Sdn Bhd, Kerteh, Terengganu Darul Iman / Aziemah Mohamed Yusoh. (2018) [Student Project] (Unpublished)

Developing customer relationship management for Golden Partners Management in achieving sustainable performance / Norhayati Mohammad. (2005) [Student Project] (Unpublished)

To study on the influence of product quality, service quality and price toward customer satisfaction at Persada Herbs Sdn. Bhd. / Zurina Mohammad Zubir. (2018) [Student Project] (Unpublished)

The relationship between factors of product quality, services quality and price that contribute to customer satisfaction: a study in product purchase at Persada Herbs Sdn Bhd / Zurina Mohammad Zubir. (2018) [Student Project] (Unpublished)

The relationship between value co-creation dimension and cooperative members satisfaction in cooperative movement in Sarawak / Shahril Aswad Mohammed. (2015) [Student Project] (Unpublished)

SERVQUAL perception of employees in Malaysia Panpages Online Sdn. Bhd. / Nor Najihah Mohd. (2014) [Student Project] (Unpublished)

The effectiveness of service quality towards customer satisfaction provided by insurance company at Bangsar, Kuala Lumpur / Nabilahuda Mohd Alamin. (2014) [Student Project] (Unpublished)

Factors that contribute to customer dissatisfaction towards MPH Bookstores / Nurfarahazreen Mohd Ali. (2014) [Student Project] (Unpublished)

The impact of TMpoint service quality on the customer satisfaction at TMpoint Setapak / Noor Shazila Mohd Alias. (2006) [Student Project] (Unpublished)

Customer satisfaction towards quality of mail services (Post express, Poslaju and Parcel) in the Pos Malaysia Batu Pahat / Nor Azylia Mohd Alias. (2004) [Student Project] (Unpublished)

Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran. (2007) [Student Project] (Unpublished)

Exploring the factors that influence visitors' satisfaction at Mini Malaysia & Asean Cultural Park, Melaka / Intan Nursyafika Mohd Apandi, Nurnadia Abd Ghaffar and Siti Nadzura Shamsuddin. (2014) [Student Project] (Unpublished)

The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff. (2020) [Student Project] (Unpublished)

Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub. (2015) [Student Project] (Unpublished)

The evaluation of the effectiveness of marketing mix (4 p’s) implementation activities towards performances of Perdana Resort, Pantai Cahaya Bulan, Kota Bharu from the guests’ perspectives / Amira Mohd Azhar. (2014) [Student Project] (Unpublished)

The effects of perceived service fairness on satisfaction among customers in TM Point Taiping Perak / Mohamad Amirul Zharif Mohd Azlee. (2014) [Student Project] (Unpublished)

Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir. (2006) [Student Project] (Unpublished)

Customer loyalty towards PETRONAS MITCO Japan / Noorazura Mohd Daud. (1999) [Student Project] (Submitted)

A study on comparisons of customer preferencen’s towards islamic and conventional personal loan / Noormariana Mohd Din. (2011) [Student Project] (Unpublished)

The relationship between services cape elements and customer satisfaction in a shopping mall the case of Suria KLCC Mall / Faizattul Dara Naquiah Mohd Faizal and Sharmin Baba. (2013) [Student Project] (Unpublished)

Perception and satisfaction of diploma and degree students at University Technology MARA, Kota Kinabalu, Sabah towards implementation of 1Malaysia Book Voucher / Mohd Fareed Mohd Fuad and Mohd Aizuddin Munir Akbar. (2016) [Student Project] (Unpublished)

A study on the effectiveness of parcel delivery at industrial area in Batu Caves by Pos Malaysia Berhad / Ahmad Rizal Mohd Ghazali. (2000) [Student Project] (Submitted)

Reader’s satisfaction level towards The Star printed newspaper / Normala Mohd Hassan. (2007) [Student Project] (Unpublished)

Customer satisfaction,commitment and loyalty: key variables for successful customer centricity in business-to-business market focus on MNC-a study in Telekom Malaysia Berhad (TM), Ipoh Perak / Hazwani Mohd Hatar. (2009) [Student Project] (Unpublished)

Impact of food quality influencing the behavioral intention on customer satisfaction: food outlet owner vs customer/ Soffian Mohd Ibrahim. (2015) [Student Project] (Unpublished)

Self-service technology (SST) towards guest satisfaction in hotel industry / Siti Asura Mohd Ismail and Intan Juliyani Zainal. (2017) [Student Project] (Unpublished)

The influence of consumer-based brand equity in selecting fast food restaurant / Siti Nabila Mohd Jaafar. (2014) [Student Project] (Unpublished)

Factors that influence house purchase intention in Johor Bahru by SSI Properties Sdn Bhd / Nor Amira Mohd Jamal. (2018) [Student Project] (Unpublished)

Shoppers satisfaction and revisit intention based on attributes of shopping experiences / Khairul Afifah Mohd Kamaluddin, Shahrul Nizam Ismail and Shamimi Mohd Isa. (2014) [Student Project] (Submitted)

The customer satisfaction towards Islamic banking in Selangor / Syahir Zawani Mohd Kambali. (2018) [Student Project] (Submitted)

A study of factors that influence customers satisfaction towards online shopping in Klang Valley / Marina Mohd Kasim. (2015) [Student Project] (Unpublished)

A study of female consumers satisfaction towards local skincare product / Aisyah Khairunisa Mohd Keefli. (2016) [Student Project] (Unpublished)

Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim. (2014) [Student Project] (Unpublished)

Factors that influence customer loyalty of Astro Sdn Bhd Pay-Tv Services/ Nurul Hanan Mohd Mokhtar. (2018) [Student Project]

The relationship between the job satisfaction and job stress among government employees in the Chief Minister's Department Seri Negeri Ayer Keroh Melaka / Nafezeana Mohd Nafees. (2006) [Student Project] (Unpublished)

The effects of marketing mix strategies on car buyers' satisfaction (a case of Pantai Bharu Holdings Sdn. Bhd.) / Mohd Nahar Faiz Mohd Nasir. (2007) [Student Project] (Unpublished)

The effectiveness of service quality in beta dimension Sdn Bhd consulting service / Nur Ain Mohd Nazar. (2018) [Student Project] (Unpublished)

Determinants of customer satisfaction towards credit card in Bank Rakyat Kuantan / Nadzirah Afiqah Mohd Nazeri. (2018) [Student Project] (Submitted)

Factors influencing customer satisfaction on food service establishment in Malaysia and other ASEAN countries / Nor Adilah Mohd Nazlin and Nor Hazimah Ishak. (2018) [Student Project] (Unpublished)

Perceptions towards service quality and impact on repatronage intention at Melaka River Cruise / Norasmah Mohd Nooh and Norsyafiqah Rosli. (2013) [Student Project] (Unpublished)

The customer satisfaction toward supporting services of teaching and learning activities provided by USIM / Yusnida Mohd Pauzi. (2009) [Student Project] (Unpublished)

Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi. (2015) [Student Project] (Unpublished)

Customers' satisfaction towards Islamic banking / Ahmad Haziq Mohd Rashid. (2014) [Student Project] (Unpublished)

Factors affecting customer relationship management practices of ETD Makmur (M) Sdn Bhd / Hannah Mohd Rayzal. (2017) [Student Project] (Unpublished)

A study on the effect of service quality toward customer loyalty at Telekom Malaysia Berhad / Haslizahanim Mohd Razali. (1999) [Student Project] (Submitted)

A study on customers’ satisfaction toward online shopping / Nor Azimah Mohd Razali. (2012) [Student Project] (Unpublished)

The influences of service quality dimension towards customer satisfaction at Takaful Company in Malacca / Norhayu Mohd Razali. (2015) [Student Project] (Unpublished)

Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. (2020) [Student Project] (Unpublished)

User satisfaction on i-learn as Learning Management System (LMS) among UiTM Segamat degree student / Nurhidayah Mohd Razi ... [et al.]. (2014) [Student Project]

The challenges of asnaf entrepreneurs under Teraju Usahawan Asnaf (TERAS) in Selangor Zakat Board (LZS) during the era of COVID-19 / Nazihah Mohd Rizal. (2021) [Student Project] (Submitted)

Customer loyalty towards the usage of public transportation among non-residential students in Lembah Bujang / Nur Athirah Mohd Rosli and Nurul Aimie Kamarudzaman. (2017) [Student Project] (Submitted)

Factors that influence consumer credit / Nor Hidayah Mohd Rosly. (2014) [Student Project] (Unpublished)

User satisfaction towards rail public transport services in Sabah by Sabah State Railway / Aiman Hafizi Mohd Rozi. (2016) [Student Project] (Unpublished)

Customers satisfactions and service quality at the Jabatan Pendaftaran Negara / Farizan Mohd Said. (2008) [Student Project] (Unpublished)

Factors that influence brand loyalty towards brand of smartphone among Generation Y / Syazwani Mohd Salim. (2019) [Student Project] (Unpublished)

The important of quality service towards customer satisfaction / Farazila Mohd Sani. (2001) [Student Project] (Unpublished)

Foreigner’s satisfaction towards tourism Malaysia Pahang’s services / Nadia Farhan Mohd Shalahim. (2010) [Student Project] (Unpublished)

A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif. (2010) [Student Project] (Unpublished)

Service process improvement for reducing customer waiting time at CIMB Bank Berhad Guar Chempedak Branch Kedah / Natrah Mohd Subri and Farrah Wahida Azmi. (2016) [Student Project] (Unpublished)

Purchase of halal food through online applications: a case study among UiTM Dungun students / Nur Najwa Faryhah Mohd Suhaimi. (2022) [Student Project] (Submitted)

The effectiveness of promotional mix to create customer awareness towards the existing of business sales TM Melaka in 2007 / Mohd Syamsul Mohd Sutan. (2008) [Student Project] (Unpublished)

Customer service: the study on the effectiveness of the Elektrik Bestari in Kedai Tenaga Shah Alam Centre in providing electricity advisory service (information) for residential segments / Mohd Zaid Mohd Tahir. (1999) [Student Project] (Submitted)

Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin. (2007) [Student Project] (Unpublished)

Patronage factors of Tabung Haji among Muslim community in Kampung Gajah, Perak / Nurul Khairoh Mohd Yasir @ Mohd Nasir. (2021) [Student Project] (Submitted)

An analysis of service quality among tourists in Broga Hills / Muhammad Farhan Mohd Yatim. (2016) [Student Project] (Unpublished)

A study on customer’s satisfaction toward quality service provided by Bank Islam / Norlaili Mohd Yusof. (2008) [Student Project] (Unpublished)

A study on customer satisfaction toward services provided by Employees Provident Fund Social Security Training Institute (ESSET) / Yusmaliza Mohd Yusof. (2002) [Student Project] (Submitted)

A study on the customer service experience towards finance Department Of Universiti Malaysia Kelantan (UMK) Jeli Campus / Siti Sabariah Mohd Yusoff. (2013) [Student Project] (Unpublished)

Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri. (2019) [Student Project] (Unpublished)

Customers satisfaction towards Ar-Rahnu Bank Rakyat / Mohd Ruzaidi Mohd Zinin. (2011) [Student Project] (Submitted)

Factor that affecting customer satisfaction on event management services in Vantage Five Sdn Bhd/ Siti Norfatihah Mohd Αmin. (2018) [Student Project]

Enhancing the service quality as a strategy of maintaining competitive position in Malaysian telecommunication industry; a focus on Telekom Malaysia Berhad Gajah Berang, Malacca / Norfa Dila Mohd. Noh. (2001) [Student Project] (Unpublished)

Strategic service enhancement towards customer satisfaction in Maybank Simpang Kuala / Rafiza Mohd. Radzi ... [et al.]. (2015) [Student Project] (Submitted)

Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar. (2007) [Student Project] (Unpublished)

A study on customer satisfaction (service quality, price and image) towards cafeterias of UiTM, Sabah / Ketty Suhailah Moidi. (2014) [Student Project] (Unpublished)

To study the level of customer satisfaction towards public counter service / Prudence James Mojuntin and Nur Zahira Muksin. (2011) [Student Project] (Unpublished)

The effectiveness of ASNB portal toward customers satisfaction: study case in Amanah Saham Nasional Berhad Kuantan / Noradlina Batrisyia Mokhtar. (2018) [Student Project] (Unpublished)

Customer satisfaction and loyalty of Desa Ilmu local supermarkets / Nor Sara Morni. (2015) [Student Project] (Unpublished)

Factors influencing consumer behaviour on purchasing fast food / Faiezah Diyanah Mualasan. (2019) [Student Project] (Unpublished)

Assessing the level of customers' perception with the security and safety of car park at shopping malls / Aishah Masturah Muda. (2014) [Student Project] (Unpublished)

Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad. (2009) [Student Project] (Unpublished)

Factors that contribute to customers loyalty towards nutrilite: A case study in Cheras, Kuala Lumpur / Nur Syafiqah Alia Muhamad Ali. (2008) [Student Project] (Unpublished)

Customer satisfaction on water supply at Merbok, Kedah / Faizzatul Balqis Muhamad Arif and Siti Azah Mohd Yusoff. (2019) [Student Project] (Unpublished)

Customer satisfaction and perception towards service quality: a case study of Cognis Oleochemicals in Malaysia / Mohd Hashimi Muhamad Hassim. (2006) [Student Project] (Unpublished)

Factors that influence customer loyalty in fast food restaurants / Nur Mary Farisha Muhamad Narawi and Nur Syafiqah Hadi Rusdi. (2018) [Student Project] (Unpublished)

Enhancement of zakat collection management system during pandemic of COVID-19: a study at zakat institution in Kuala Muda, Kedah / Nur Farhana Muhamad Puad. (2021) [Student Project] (Submitted)

The factors contribute towards customer satisfaction at Bank Simpanan Nasional (BSN) Merbok / Nur Syuhada Muhamad Sabri and Nur Wahida Abdul Talib. (2018) [Student Project] (Unpublished)

The passengers' perceptions towards the service quality provided by Mara Liner in Klang Valley / Kamil Muhammad. (2007) [Student Project] (Unpublished)

Study of job satisfaction among staffs at Standard Chartered Scope International (M) Sdn Bhd / Nurul Farhana Muhammad. (2012) [Student Project] (Unpublished)

A study on spending behaviour of national higher education fund corporation (PTPTN) borrowers / Abdul Rasyid Muhammad Alwi. (2019) [Student Project] (Unpublished)

Factors affecting online food purchase intention : the case of UiTM Terengganu / Siti Hajar Muhd Radzi & Nur Ummaimah Azmi. (2017) [Student Project] (Unpublished)

A study on the effectiveness of sales promotional tools for health and spa services in Kota Kinabalu / Suzanty Muin. (2011) [Student Project] (Unpublished)

A study of customer expectations towards service provided by Bank Islam Malaysia Berhad (BIMB), Kuala Terengganu / Fazmalia Mukhtar. (2004) [Student Project] (Unpublished)

Customer's evaluation and satisfaction towards TH Hotel Kota Kinabalu / Fazilah Musa. (2015) [Student Project] (Unpublished)

The influence of 4Ps, marketing mix towards customer satisfaction: a case study of Pasar Bergerak 1 Malaysia in rural area / Nur Syafiqah Musa. (2016) [Student Project] (Unpublished)

The impact of servicescape towards repatronage intentions among Generation Y in shopping malls in Bandaraya Melaka / Muhammad Faiz Mustafa. (2016) [Student Project] (Unpublished)

Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa. (2006) [Student Project] (Unpublished)

Customer satisfaction towards Tamu KPD : a case study in Kota Kinabalu / Susanna Mustamin. (2016) [Student Project] (Unpublished)

A study on the customer perception towards container haulage service quality provided by Kontena Nasional Berhad Penang branch / Rosyada Mustapa. (2001) [Student Project] (Submitted)

Customer’s satisfaction towards service quality of life insurance products at MCIS Zurich in Melaka Branch / Siti Nur Syuhada Mustapa. (2011) [Student Project] (Unpublished)

Managing customer retention in Etiqa Takaful Khiron’s Agency Group: a manifestation of theory and practices / Nur Arfah Mustapha. (2010) [Student Project] (Unpublished)

Case study SapuraCrest Petroleum Berhad importants screening application in the selection process / Nur Farah Umira Mustaqim. (2010) [Student Project] (Unpublished)

Customer satisfaction and loyalty towards foodservice outlet / Abd Rajak Muta. (2008) [Student Project] (Submitted)

Courier service's efficiency measurement by using data envelopment analysis (idea) / Nur Amanina Norazizol and Tengku Dinie Atirah Tengku Kamarul Zaman. (2022) [Student Project] (Submitted)

A study of the satisfaction and perceived importance of facilities in Kota Kinabalu Sports Complex among users / Divindahra Nain. (2010) [Student Project] (Unpublished)

Future potential of Plaza Angsana / Julaiyha Nasir. (2005) [Student Project] (Unpublished)

Purchasing fruits at retail store: assessing customer satisfaction / Nurul Afifah Nasir & Nur Suhaida Suboh. (2017) [Student Project] (Unpublished)

Study on customer satisfaction towards service quality in Kuwait finance house Kuala Lumpur main branch / Muhammad Nazmi Nawi. (2010) [Student Project] (Unpublished)

Customer satisfaction toward Panorama Melaka / Muhammad Afiq Iqbal Nazri, Noor Sohana Syla Zakaria and Nur Syafiqah Mokhtar. (2014) [Student Project] (Submitted)

Tourist satisfaction towards facilities provided in Melaka heritage sites / Muhammad Izzul Hanis Nazri. (2015) [Student Project] (Unpublished)

The impact of service quality dimensions (SERVQUAL) on customer satisfaction at Tabung Haji Tampin / Nor Asyrani Nekmat and Noor Nadiah Zainal Abidin. (2013) [Student Project] (Unpublished)

Customer satisfaction towards responding time of counter service: Immigration Department, Kuching / Nik Nurul Hana Nik Ahmad & Aizatul Ummi Sebli. (2012) [Student Project] (Submitted)

7P’s marketing strategy affecting customer purchase intention towards a house in Arataz Equity Sdn.Bhd / Nik Dalila Nik Aziz. (2009) [Student Project] (Unpublished)

Customer satisfaction of Proton car models in Johor Bahru area / Nik Syuhailah Nik Hussin. (2002) [Student Project] (Unpublished)

Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail. (2009) [Student Project] (Unpublished)

Customer satisfaction on Mayang Tea / Diana Inoi Ningkan. (2008) [Student Project] (Unpublished)

A study of convenience store attributes in influencing customers’ patronage intention / Nuranisah Nizar. (2016) [Student Project] (Unpublished)

Factors that affecting customer satisfaction towards JomPay services / Mohammad Shafik Noorazam and Nurul Shuhada Abd. Rahim. (2018) [Student Project] (Unpublished)

The effective of service quality towards customer satisfaction at Majlis Amanah Rakyat Negeri Melaka / Mohd Ariff Noordin. (2012) [Student Project] (Unpublished)

The usage of online databases in academic library: a case study of Perpustakaan Sultan Badlishah (PSB) / Nor Syafikah Nor Shaimi. (2013) [Student Project] (Submitted)

Online shopping: compulsive buying behaviour among Generation Y in Zone C Bandar Puteri Jaya Sungai Petani / Atiqah Azmarina Norazam and Farzana Hamzah. (2018) [Student Project] (Submitted)

Awareness of people in Alor Gajah towards repayment of PTPTN educational loans among graduated students / Nur Azmina Norazmi. (2022) [Student Project] (Submitted)

The customers’ satisfaction towards service quality of Out Going Inspection (OGI) at UMW Advantech Sdn Bhd/ Norahayu Nordin. (2011) [Student Project] (Unpublished)

Acceptance of Tesco store brand of products by consumers / Nur Diyana Nordin. (2008) [Student Project] (Unpublished)

Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar. (2019) [Student Project] (Unpublished)

A study on delivering customer satisfaction who choosing Datai Bay Golf Club Langkawi as golfing destination / Syaril Izam Norrdin. (1998) [Student Project] (Submitted)

A study on factors influencing the adoption of electronic payment / Nashroy Andryan Nurali. (2014) [Student Project] (Unpublished)

A study on customer retention strategies at Borneo Golf Resort Berhad / Mariza Nurullah. (2010) [Student Project] (Unpublished)

Service delivery and students' satisfaction in Politeknik Kuching Sarawak / Magretta Jawai Nyanggau. (2014) [Student Project] (Unpublished)

The relationship between service quality and customer satisfaction towards service counter at Pos Malaysia Berhad in Urban Transformation Centre (UTC), Kuching, Sarawak./ Jennifer Sayu Nyaru. (2018) [Student Project] (Unpublished)

A study on level awareness of the important of halal logo by muslim consumers in Federal Territory of Labuan / Mimi Azwana Olosoh. (2014) [Student Project] (Unpublished)

Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar. (2005) [Student Project] (Unpublished)

A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar. (2001) [Student Project] (Unpublished)

Factors that contribute to the customer willingness to dine in at Deco Cafe / Nur Athiqah Omar. (2017) [Student Project] (Unpublished)

The study on customer satisfaction towards credit card / Nurliana Omar. (2011) [Student Project] (Unpublished)

An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar. (2006) [Student Project] (Unpublished)

Relationship between customer satisfaction and loyalty towards ASNB services in Kuala Lumpur / Siti Nazirah Omar. (2006) [Student Project] (Unpublished)

Factors that influence Muslim's intention to purchase non-Muslim's halal food in Kangar / Hanif Omar Baki. (2017) [Student Project] (Unpublished)

A study on the level of public satisfaction with the services counter on land application at the Beaufort Assistant Collector Land Revenue / Luzalia Onick @ Pamela. (2012) [Student Project] (Unpublished)

A study on effects of service quality dimension towards customer satisfaction in Z Rich Corporation Sdn Bhd / Afiqah Izzati Osman. (2015) [Student Project] (Unpublished)

Customer satisfaction towards life and family Takaful service (Etiqa as an operator) in Kepala Batas Pulau Pinang / Aziroh Osman. (2011) [Student Project] (Unpublished)

Customer satisfaction of service centre at Naza Kia Services Sdn. Bhd. Kuching Branch/ Sharini Osman. (2003) [Student Project] (Unpublished)

Relationship marketing and its effects towards customers' satisfaction: a case study on Cari Sparepart Sdn. Bhd. / Khairol Azli Othman. (2003) [Student Project] (Unpublished)

Analysis on the impacts of marketing mix towards Malaysian consumer’s satisfaction in purchasing organic pineapples case study at Merlimau Utara, Melaka / Masedayu Othman. (2019) [Student Project] (Unpublished)

To study the e-banking on effectiveness among Senawang Specialist Hospital (SALAM) staff / Nazihah Othman and Siti Nurhaziqah Qadirah Shaikh Norsham. (2014) [Student Project] (Unpublished)

Factors that influence job satisfaction among the employees at PETRONAS Carigali, Miri, Sarawak (Human Resources Department, Financial and Accounts Department, Reliability and Maintenance Department, and Operation Readiness and Strategy Assurance Department) / Norazia Othman. (2013) [Student Project] (Unpublished)

Promotional mix practiced by KFC affect consumer perception towards healthy fast food / Putri Liana Othman. (2008) [Student Project] (Unpublished)

The effectiveness of promotion towards customer awareness on ASG scheme in ASNB Kuala Lumpur / Siti Fadilah Othman. (2007) [Student Project] (Unpublished)

Factors influencing millennial choice of fast food at East Coast of Malaysia / Nur Fazlin Pakhri and Norazleena Mohd Zubri. (2017) [Student Project] (Unpublished)

The relationship between supplementary services and customer satisfaction at Intekma Resort & Convention Centre (IRCC) / Siti Nur Ain Pardi. (2014) [Student Project] (Unpublished)

Service quality and customer satisfaction in facility management services: a case study on total IFM Sdn Bhd / Liivera Patrick Tom. (2013) [Student Project] (Unpublished)

A study on service quality provided by the youth and sports department, Beaufort leading to customer satisfaction / Vyeroon Paulus. (2013) [Student Project] (Unpublished)

Consumer brand equity: A case study on Agromas product by Federal Agricultural Marketing Authority (FAMA). (2017) [Student Project] (Unpublished)

Customer expectations, perceptions and satisfaction on service quality by instep training service provider / Jackline Peter. (2015) [Student Project] (Unpublished)

A study on customer satisfaction toward customer service provided by "1 Malaysia Clinic Sulaman Central" / Dayangku Nurdiyana Pg Yusop and Nurfarahain Kafli. (2015) [Student Project] (Unpublished)

Staff perception on customer choice of stay case of Shangri-La Rasa Ria Resort Tuaran / Emmylen Pius. (2013) [Student Project] (Unpublished)

A study of customer loyalty towards online shopping (apparel) in higher learning institution / Eldiana Sharon Pius Ganggan. (2014) [Student Project] (Submitted)

A study on customers perception towards service quality provided by Sabah Ports Sdn Bhd / Jodie Kessy Primus. (2008) [Student Project] (Unpublished)

Focusing on strengthening consumer protection awareness : a study on the promotional strategy implemented by FOMCA in Kota Kinabalu area / Josie Kay Primus. (2010) [Student Project] (Unpublished)

Determinants of patronage for Bank Rakyat in Kota Belud / Siti Bangsu Pulong. (2010) [Student Project] (Submitted)

Customer satisfaction toward Sahabat EON program / Mohd Redza Nizam Radzuan. (2008) [Student Project] (Unpublished)

Youth’s acceptance toward streamyx broadband packages by TM Point Kuala Krai, Kelantan / Amir Hamzah Rahim. (2013) [Student Project] (Submitted)

The employee's satisfaction toward the training programmes in Sabah Electricity Sdn Bhd / Ratna Rahim. (2008) [Student Project] (Unpublished)

A study on the satisfaction of consumers toward Telekom Malaysia Streamyx services provide by Telekom Malaysia Kota Kinabalu, Sabah / Rayner Rahiman. (2008) [Student Project] (Submitted)

Factors affecting customer satisfaction on electronic payment system (E-Payment) for diploma students in Universiti Tun Hussien Onn / Nurul Izza Rahmad. (2019) [Student Project] (Unpublished)

IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman. (2012) [Student Project] (Unpublished)

Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah. (2011) [Student Project] (Unpublished)

A study on complaints related to residential fixed line telephone service provided by Telekom Malaysia within Setapak Exchange / Tengku Badreeshah Raja Hussin. (1996) [Student Project] (Submitted)

The foreign tourists’ satisfaction towards the service quality provided by travel agencies in Kota Kinabalu, Sabah / Raja Eddy Akhmar Raja Iza Akhmar. (2012) [Student Project] (Unpublished)

The relationship between loyalty program, store satisfaction and brand loyalty of Starbucks' millennial customer in Sarawak / Ahmad Armim Ramadan. (2016) [Student Project] (Unpublished)

A study on the perception of consumer towards the implementation of Goods and Service Tax (GST) on the 1st of April 2015 within Kota Kinabalu Higher Education Institution / Mohammad Syadiqin Rambli and Fazril Haniff Hamsad. (2015) [Student Project] (Unpublished)

The public perception toward the efficiency, sustainability and satisfaction of Kampung Tanpa Wayar 1 Malaysia in Putatan / Mohammad Raimi Ramlan and Samsir Aras. (2014) [Student Project] (Unpublished)

Preference of working consumer in Kota Kinabalu on halal products / Dayang Fadzilliah Ramlee and Viola Savia Justine. (2014) [Student Project] (Unpublished)

The image of librarian: an investigation on the perception among Bachelor Administration (BAS) students UiTM Kedah / Nurul Mardiyah Ramlee. (2010) [Student Project] (Submitted)

The factors that influencing customer behavior on servicescape offered by Mutiara Johor Bahru / Mohd Harith Ramli. (2007) [Student Project] (Unpublished)

A study on customer’s satisfaction of shop lot projects by PKNP in Kuantan area / Noor Affeeda Ramli. (1998) [Student Project] (Submitted)

Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli. (2006) [Student Project] (Unpublished)

Determinants in customers' satisfaction towards quality of the Ar-Rahnu service provided : case study in Kluang, Johor / Norhazwani Ramli. (2015) [Student Project] (Submitted)

The effectiveness of service quality management practice in Kluang Mall to achieve customer satisfaction / Norshazliza Ramli. (2009) [Student Project] (Unpublished)

A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli. (2008) [Student Project] (Unpublished)

The role of “Marketing and education Unit Park” in the development of parks in Putrajaya / Siti Mashita Ramli. (2010) [Student Project] (Unpublished)

Factor contributing to customer’s airline selection at Suka Jaya Travel and Tours Sdn. Bhd (SJTT) / Noor Ashikin Ramlle. (2017) [Student Project] (Unpublished)

1 Aslah personal financing-I and customer satisfaction: a case study of Bank Rakyat, Masai / Nur Farahin Rashid. (2011) [Student Project] (Unpublished)

A study on the impact of logistic strategy towards customer satisfaction: A study of BC Petrochemical, Malaysia / Normaslindahwati Rasib. (2008) [Student Project] (Unpublished)

A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan. (2010) [Student Project] (Unpublished)

Implementing total quality management in Unit Trust Operations Department of PNB: a case study of Permodalan Nasional Berhad (PNB) / Zatul Akmar Razak. (2009) [Student Project] (Unpublished)

A study on gap analysis in automotive industries towards service quality in EESB / Auni Salbiah Razali. (2014) [Student Project] (Unpublished)

Factors that influence customer's satisfaction on Islamic insurance / Nur Amalina Aqilah Razali. (2017) [Student Project] (Unpublished)

The factor that affecting customer satisfaction in insurance Prudential BSN Takaful / Nur Eylia Razali and Nurfatin Abdul Karim. (2013) [Student Project] (Unpublished)

Measuring service quality in Samarahan District Office / Khatijah Reduan, Laura Peritha Tupi & Faizah Mazlan Tajuddin. (2011) [Student Project] (Unpublished)

The study of competitive advantage of Allianze University College of Medical Sciences (AUCMS) / Kairulbariah Rezoyan and Rosliza Abdul Rahman. (2015) [Student Project] (Submitted)

Library promotion in PSB: a study among Bachelor of Information Science in Information Studies (IM220) students / Marlia Rhazali. (2012) [Student Project] (Submitted)

Usage of Sultan Badlishah Library resources among Bachelor Administrative Science students of UiTM Kedah / Siti Hafizah Ridzuan. (2010) [Student Project] (Submitted)

The service quality of the nursing services at Sibu Hospital, Sarawak / Tracy Tumay Rigar and Patricia Saga. (2013) [Student Project] (Unpublished)

Customers' perceptions towards stationery section at Yaohan, The Mall / Mohamad Nazri Rob A'i. (1996) [Student Project] (Unpublished)

A study on the residences satisfaction towards low cost housing at Taman Sri Maju, Kuala Menggatal, Kota Kinabalu / Noor Hanis Rodin. (2008) [Student Project] (Submitted)

A study on customers’ satisfaction towards service quality at Melaka A’famosa water theme park / Maizatul Adaiwiah Rohim, Nurul Hasimah Abdul Fatah and Siti Hajar Hashim. (2014) [Student Project] (Unpublished)

Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim. (2018) [Student Project] (Unpublished)

Customer satisfaction towards the services offered by Synergy Cleaning & Manpower Services Sdn. Bhd. / Zurinah Ronsen. (2008) [Student Project] (Submitted)

Service quality and customer satisfaction toward the enforcement’s counter at Samarahan District Councils : Samarahan Customer Perspective/ Rumyanisa Rosdi. (2016) [Student Project] (Unpublished)

A study on the relationship between customer satisfaction and service level among ASNB agents at Seremban / Nurul Fazareen Roseli. (2009) [Student Project] (Unpublished)

Effectiveness of Customer Relationship Management (CRM) towards enhancing customer loyalty in Epic Evolution (M) Sdn Bhd, Johor / Lily Suryana Roslaili. (2011) [Student Project] (Unpublished)

The determinant of hotel quality service toward customer satisfaction : a study at Hotel UiTM Dungun / Mohamed Irfan Roslan. (2014) [Student Project] (Unpublished)

The influence of store image on customer satisfaction: case study of Pemasaran Melaka Sdn. Bhd. / Nur Fatin Farhana Roslan and Nur Hazirah Hasri. (2014) [Student Project] (Unpublished)

Student’s satisfaction towards services provided by Swinburne University/ Nurul Fitrianna Roslan. (2015) [Student Project] (Unpublished)

Factors influencing customers to choose Ar Rahnu in Bank Rakyat Sungai Buloh / Siti Nur Fashah Roslan. (2011) [Student Project] (Unpublished)

Ezycomp: computer shop / Alif Najmi Rosli. (2022) [Student Project] (Submitted)

Elektrisola Malaysia Sdn. Bhd : A study on the internal customer perception towards purchasing department service functions / Rozita Halina Rosli. (1999) [Student Project] (Submitted)

A study of customer satisfaction towards Telekom Malaysia Berhad (TM) in Kota Kinabalu, Sabah / Rusydi Rosli. (2012) [Student Project] (Unpublished)

A study of factors affecting customers’ demand towards loan provided by Sabah Credit Corporation / Siti Noorhazwanie Rosli. (2014) [Student Project] (Unpublished)

Customers' satisfaction towards marketing mix of an international hypermarket (Case study of Carrefour Hypermarket, Pulau Pinang) / Fairuz Ayuni Rozaini. (2010) [Student Project] (Unpublished)

A study on customer service at Tabung Haji counter / Haizan Runsah. (1999) [Student Project] (Submitted)

Level of consumer satisfaction towards services / facilities provided by Royal Malaysian Customs ( the case of customs port Kota Kinabalu ) / Nurul Ain Rushdi. (2007) [Student Project] (Submitted)

Customer satisfaction among Utusan Melayu’s customer toward product, price and content of the newspaper / Dhabitah Ruslan. (2009) [Student Project] (Unpublished)

Factor that contributes in consumer selection toward non-food halal products among IPTA students : the case of Universiti Teknologi MARA, Sabah / Mohd Alfielan Ruslan. (2014) [Student Project] (Unpublished)

The service quality of public bus in Kota Kinabalu towards the customers satisfaction level: focusing on Sepanggar - Kota Kinabalu routes / Muhammad Asyraaf Ruslan and Nur Liyana Najwa Mohd Azuan. (2015) [Student Project] (Unpublished)

Patients’ perception towards service quality in Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Nur Aliah Rusley and Ummi Salmah Abd Razak. (2019) [Student Project] (Unpublished)

A structural determinants of customer satisfaction on Residence Resort Paka, Terengganu / Norizan Rusli. (1998) [Student Project] (Submitted)

Factors that influence Gen Y loyalty towards mobile internet service provider (MISP) in parliament Sungai Petani, Kedah / Muhd Syafiq Rusnan. (2018) [Student Project] (Submitted)

A study on customer satisfaction on services provided by Kota Kinabalu Industrial Park / Noor Baizurah S. Abdullah. (2010) [Student Project] (Unpublished)

A study on consumer satisfaction towards service quality provided by Open University Malaysia (OUM) / Nazira S. Ashraff. (2012) [Student Project] (Unpublished)

The effects of marketing mix on the customer satisfaction of Ar-rahnu by Agrobank Alor Gajah, Melaka / Mohd Alif Nurfahmi Saad. (2011) [Student Project] (Unpublished)

Factors that influencing customer satisfaction towards Melaka River Cruise (MRC) / Nur Faradila Saad. (2011) [Student Project] (Unpublished)

Perceived customer satisfaction on Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Nurul Asyiqin Saadun. (2008) [Student Project] (Unpublished)

A study on factors of selecting smartphones of the Tabika Kemas teachers in Lahad Datu / Juliannie Sabdurani. (2015) [Student Project] (Unpublished)

The role of social media in purchase decision making / Norazidah Sabli. (2016) [Student Project] (Unpublished)

AKPK customer experience and satisfaction: service quality of AKPK counter service in Kuching/ Jasmine Sabri. (2013) [Student Project] (Unpublished)

Factors influence student’s online purchase intention through travel agency sites / Muhammad Farid Sabri. (2018) [Student Project] (Unpublished)

KLAS in – flight catering: measuring the effectiveness of service quality towards customer satisfaction / Mohd Syafierul Sabu. (2010) [Student Project] (Unpublished)

Quality perception and satisfaction of the customers toward the counter services of the public sector / Neder Safwan. (2016) [Student Project] (Submitted)

Kajian keatas keberkesanan perlaksanaan 5S di UiTM Kampus Samarahan, Cawangan Sarawak/ Abdul Halim Sahari… [et.al.]. [Student Project] (Unpublished)

A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon. (2004) [Student Project] (Unpublished)

The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan. (2008) [Student Project] (Unpublished)

Brand image: how the advertisers look at Harian Metro newspaper as the right advertising media to advertise products or services / Muhamad Kasuma Said. (1999) [Student Project] (Submitted)

A study on customers satisfaction level on services provided by Sabah Ports Sdn. Bhd. / Rozanizah Said. (2008) [Student Project] (Submitted)

Factors that influenced customers’s satisfaction towards train services at KTM Sungai Petani / Sakina Said and Umi Hawa Jamaluddin. (2018) [Student Project] (Unpublished)

Customers’ satisfaction towards Penang International Airport Services / Nasirah Saidin, Nazatul Nadhirah Nazarudin and Wan Nursyahidatul Husna Mohd Noor. (2016) [Student Project] (Unpublished)

A study on women`s preference towards imported cosmetics over local products in Kota Kinabalu, Sabah / Sainah Saidin. (2015) [Student Project] (Unpublished)

The satisfaction level of public towards public service delivery in Urban Transformation Centre (UTC) Kota Kinabalu / Nurul Asifa Saini and Munawarah Rasib. (2016) [Student Project] (Unpublished)

Customers satisfaction towards counter service at Bank Rakyat / Izran Farhan Salamat. (2011) [Student Project] (Submitted)

A study of customer satisfaction toward Poslaju Counter Service : a study at Kota Kinabalu Poslaju Center / Sawalih Salamat. (2008) [Student Project] (Submitted)

Customer satisfaction toward agents at Etiqa Bandar Baru Klang / Norjan Saleem. (2010) [Student Project] (Unpublished)

The impact of service quality on customer satisfaction, a study on Tanjung Offshore Services / Alia Zafira Saleh. (2007) [Student Project] (Unpublished)

Customer satisfaction toward services provided by Tuaran district office trading license counter / Victor Saliman. (2009) [Student Project] (Submitted)

4P’s marketing strategy affecting customer’s purchase intentions towards Maxis / Siti Zaharah Salleh. (2009) [Student Project] (Unpublished)

Factor influencing women brand loyalty towards SNE product in Kota Kinabalu / Ivy Ernalien Samit. (2016) [Student Project] (Unpublished)

Customer satisfaction at container operation department of Northport (Malaysia) Berhad / Mazlina Samsidi. (2006) [Student Project] (Unpublished)

The factor that impact of servqual on customer satisfaction toward tenants at PNB commercial's shopping mall / Noor Syafiqah Samsudin. (2018) [Student Project] (Unpublished)

A study on customer satisfaction towards voicemail service offered by Telekom Malaysia / Nor Azlina Samsudin. (2000) [Student Project] (Submitted)

Factors affecting decision-making process in consumer purchasing behavior: case study Karamunsing Shopping Complex / Irene Samuel @ Liansim. (2012) [Student Project] (Unpublished)

Survey on squatters perception towards Selangor State Development Corporation to reduce the squatter problem and enhancing their living standards in Klang Valley / Ahdiah Sangit. (2000) [Student Project] (Submitted)

A study on product quality towards customer satisfaction in Kedai Harga Patut Muafakat Johor (IMCOOP) in Paloh / Nur Emira Sani. (2017) [Student Project] (Unpublished)

Customers perceptions on the Land Dealings Electronic Submission System (LADESS) at Sabah Lands and Surveys Department in Kota Kinabalu / Norharyani Sanusi. (2012) [Student Project] (Unpublished)

Takaful challenges in Malaysia from takaful agents perspective / Siti Nurhaziqah Sanusi. (2021) [Student Project] (Submitted)

“The Factors Influence Consumer’s Acceptance towards High Speed Broadband by Telekom Malaysia Berhad Kota Bharu Kelantan / Suriana Sapie. (2008) [Student Project] (Unpublished)

Trust and confidence towards the public sector : Investigating the level of transparency in public sector organization in Kota Kinabalu / Nurfarhana Sapli and Siti Asmah Dullah. (2015) [Student Project] (Unpublished)

Factors affecting tourist revisit intention to Sunway Lagoon Theme Park / Sofia Sarmimi Saripin & Victoria Asong Stephen. (2018) [Student Project] (Unpublished)

The customer satisfaction toward the fast food restaurant in Kuching/ Gustiah Sateem… [et.al.]. (2004) [Student Project] (Unpublished)

The effects of COVID-19 pandemic towards consumer behavior: a case study in Pasir Mas, Kelantan / Nurul Amirah Saupi. (2022) [Student Project] (Submitted)

User satisfaction with service quality at Perpustakaan Sultan Badlishah, UiTM Kedah / Syarifah Hazwani Sayed Baharudin. (2011) [Student Project] (Submitted)

Public perception towards Majlis Perbandaran Padawan (MPP) service quality / Franky Sedau. (2011) [Student Project] (Unpublished)

Tahap kepuasan pengguna terhadap pekhidmatan Pos Malaysia di Sarawak : Tumpuan di pejabat Pos Besar Kuching / Jores Sedek … [et.al.]. (2003) [Student Project] (Unpublished)

A study on customer satisfaction towards service quality at CIMB Bank Machang Kelantan / Nur Sapura Shaari. (2013) [Student Project] (Unpublished)

A study on factors contributed towards repeat purchase behavior / Nurasyikin Shaari. (2009) [Student Project] (Unpublished)

Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee. (2012) [Student Project] (Unpublished)

A study on PKNS staff sensitivity towards customer satisfaction / Asmah Shaharuddin. (2005) [Student Project] (Unpublished)

The impact of new media advertising on consumer decision making process / Syuhaida Shaiful Anuar. (2019) [Student Project] (Unpublished)

A study on the customer satisfaction towards customer services: case by Lembaga Tabung Haji in Kota Kinabalu / Hazelina Farrah Shamsuddin. (2011) [Student Project] (Unpublished)

The relationship between service quality and spectators satisfaction among Malaysian Football Fan / Shahrul Nizam Shamsul Bahri. (2019) [Student Project] (Unpublished)

A study on the service quality and consumers perception towards it / Shuhaniza Shamsul Khalil. (1994) [Student Project] (Unpublished)

Customer satisfaction towards the products and services offered by Borneo Textiles Corporation Sdn. Bhd. : a case of Emadira Wisma Yakim / Anissam Sharif Kutoh. (2008) [Student Project] (Submitted)

A study of customer satisfactions towards fixed line telephone service provided by Telekom Malaysia Berhad / Noorshajidatul Risha Shariffuddin. (2004) [Student Project] (Unpublished)

Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin. (2013) [Student Project] (Unpublished)

Consumer satisfaction toward online shopping among students at UiTM Seremban / Shikh Muhammad Norhisham Shikh Hassan. (2017) [Student Project] (Unpublished)

A study on service quality toward the customers’ satisfaction at Mahkota Medical Centre Melaka / Muhammad Haziq Shuhaimi, Noor Aini Mohd Shafia and Nur Syuhadah Abdul Rahim. (2014) [Student Project] (Unpublished)

Level of customer satisfaction towards product offered by Idea Printworks / Syafiqah Syuhada Siabu. (2018) [Student Project] (Unpublished)

Customer satisfaction towards workers service delivery performance : a study case on disable workers at KFC Tg. Aru, Kota Kinabalu / Linda Sibun. (2010) [Student Project] (Unpublished)

Customer's acceptance and satisfaction towards MODENAS motorcycles in Segamat / Jaslan Sidek. (2002) [Student Project]

A review on the challenges affecting growth of Small & Medium Enterprises (SMES) in food manufacturer / Waliyyah Silong Taib & Nor Hidayah Mohamad Nasri. (2017) [Student Project] (Unpublished)

Case study: customers satisfaction towards Mercedes-Benz’s after sales & services / Fazli Shah Simpon. (2010) [Student Project] (Unpublished)

Customer satisfaction towards the counter service in Kota Samarahan District Council / Cecelia Sina and Jill Leslie E. Lojikim. (2010) [Student Project] (Unpublished)

Customer satisfaction towards the company Ip Advertising Centre printing services / Doris Sinmit. (2012) [Student Project] (Submitted)

Determinants of customer satisfaction in Takaful products and services / Siti Nor Fateha Basri. (2017) [Student Project] (Unpublished)

Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen. (2018) [Student Project] (Unpublished)

A study on the level of customer satisfaction towards services provided by Perkasa Hotel Keningau / Bibiana Flora Stephen. (2009) [Student Project] (Submitted)

Customers satisfaction towards SESB front office desk and bill payment counter / Vanessa Serena Stephen. (2011) [Student Project] (Submitted)

A study on civil servants satisfaction level towards Kursus Pengurusan Rekod conducted by Jabatan Arkib Negeri Sabah / Razaleigh Suhailen. (2009) [Student Project] (Submitted)

A study on customer preferences to stay at new Pacific Hotel / Ermi Sharlida Suhaimi. (2006) [Student Project] (Unpublished)

Influence of services quality on customer satisfaction towards Hotel Sentral Riverview Melaka / Nur Dini Zafirah Suhaimi. (2019) [Student Project] (Unpublished)

Factors that contribute the satisfactions among consumer towards the water supply in Merbok, Kedah / Nor Azira Sukarnor and Nurul Nabila Zainol. (2018) [Student Project] (Submitted)

Impact of Islamic ethics on customer satisfaction in selected Islamic bank at Kota Bharu, Kelantan / Nurshahila Sukri. (2010) [Student Project] (Unpublished)

A study on the level of customer satisfaction towards tangible facilities in Melaka River Pirate Park / Muhammad Hasif Sulaiman, Nursyafiqah Harris Fadilah and Siti Masturah Ayu Mohd Fauzi. (2013) [Student Project] (Unpublished)

The satisfaction level of medical tourism in Putra Specialist Hospital (Melaka) Sdn Bhd / Nazmi Hasif Sulaiman and Nur Hamizah Amran. (2016) [Student Project] (Unpublished)

Factors influencing customer’s satisfaction towards 5-star hotel services in Johor Bahru / Nurul Amanina Sulaiman. (2019) [Student Project] (Unpublished)

Taxonomy of mobile phone usage among Malay population in Segamat / Shaifudin Sulaiman ... [et al.]. (2014) [Student Project] (Unpublished)

A study on effectiveness of I-Aslah counter service at Bank Rakyat Likas / Syazwani Sulaiman. (2010) [Student Project] (Submitted)

Consumers perceptions in product quality and the buying decision in the electrical and electronics products in Kota Kinabalu, Sabah / Jumarni Sule. (2012) [Student Project] (Unpublished)

Achieving customer satisfaction through teamwork; from the perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman. (2008) [Student Project] (Unpublished)

A study on factors influencing the residents’ responsiveness towards the promotion events conducted by Perbadanan Putrajaya (PPj) / Nursuainah Sulum. (2013) [Student Project] (Unpublished)

A study on the customers’ satisfaction on the Celcom GSM services / Jimali Sunang. (1998) [Student Project] (Submitted)

Relationship between customer satisfaction with perceived quality and attitudinal loyalty / Shuqran Hafiz Supardi. (2017) [Student Project] (Unpublished)

A study on customer satisfaction towards Maybank Lawas branch / Yahya Surang. (2013) [Student Project] (Submitted)

The comparison of footwear at each level of intensity during babrbell back squat among weightlifters / Nor Ajlaa Najwa Swandi. (2018) [Student Project] (Unpublished)

The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman. (2019) [Student Project] (Unpublished)

The descriptive study of service quality on customer satisfaction in Matrade Exhibition & Convention Centre (MECC): an empirical study through servqual/ Syed Muhamad Naufal Syed Abdul Ghani. (2018) [Student Project]

A study on customer satisfaction on the quality of services provided by outlet business management Kemaman / Sharifah Anita Alsagoff Syed Ismail. (1998) [Student Project] (Submitted)

Factors influencing consumer (B2C) to purchase car engine oil: a case of Petronas Dagangan Berhad / Syed Mhd Izaq Aiman Syed Mhd Hanafiah. (2014) [Student Project] (Unpublished)

Experience quality and visitor satisfaction at water theme park / Syed Mohd Naim Syed Wahid. (2017) [Student Project] (Unpublished)

A study on factors that influence the participation of bumiputera and non bumiputera within Kuala Lumpur toward investing in ASW 2020 scheme / Sharifah Zuliana Syed Zuber. (1999) [Student Project] (Submitted)

The relationship between service quality and customers satisfaction level in Hospital Jengka, Pahang / Khatijah Talib, Nurul Faziatulaina Ismail and Siti Zaini Jamaluddin. (2009) [Student Project] (Unpublished)

The influence of brand name on consumer buying decisions study on Levi's jeans in Kota Kinabalu / Janessa Tamrin. (2014) [Student Project] (Unpublished)

A study on customer satisfaction in the banking service: a case of Hong Leong Bank Berhad, Kota Sentosa Branch / Christie Duin Tanggi. (2002) [Student Project] (Unpublished)

The relationship between service quality and customer satisfaction towards service counter in National Higher Education Fund Corporation (PTPTN) at Urban Transformation Centre (UTC), Kuching / Agustina Tara. (2018) [Student Project] (Unpublished)

A study on factor contributing to customer satisfaction towards Anika Insurance Broker / Tengku Muhammad Hazwan Tengku Hashim Badli. (2011) [Student Project] (Unpublished)

A study on the level of customer satisfaction of current tenants toward services provided at Wisma Muis, Sembulan, Kota Kinabalu / Wilfred J. Thaddeus. (2007) [Student Project] (Submitted)

A study on customers satisfaction on Perodua cars/ Bibiana Thomas Manggang. (2007) [Student Project] (Unpublished)

Relationship between service quality in cleaning service and customer satisfaction among degree students in UiTM Kota Samarahan / Lenna Tinggi. (2014) [Student Project] (Unpublished)

The factors influencing customer satisfaction in online shopping : a case study in UiTM Sabah / Noor Amirah Tompang and Nursyafira Fatini Rizuan. (2016) [Student Project] (Unpublished)

A study on public perception on service quality at Kota Kinabalu State Library / Mohd Zaizam Tompong. (2009) [Student Project] (Unpublished)

Understanding consumer's attitude towards online shopping purchase intention / Stephanie Lallai Tuah. (2015) [Student Project] (Unpublished)

A study on customer’s satisfaction towards service quality of Al-Rajhi Bank / Tuan Nordiana Tuan Soh. (2008) [Student Project] (Unpublished)

Price satisfaction in car service centres / Nauk Ukang. (2010) [Student Project] (Submitted)

Students' satisfaction of the counter service in Office of Academic Affairs of UiTM Kedah / Esnita Usha and Nur Anirah Anuar. (2017) [Student Project] (Submitted)

Factors influencing students' satisfaction at Mahsa University / Wan Siti Husna W Rasir. (2018) [Student Project] (Unpublished)

Customer satisfaction at frontlines as perceived by hotel guest / Fatin Nasirah Wahab, Nur Farhana Mazzalan and Wan Norhashema Wan Bartian. (2014) [Student Project] (Unpublished)

A study on the customers’ satisfaction towards homestay program in Kelantan / Wan Patimah Wan Hamzah. (2008) [Student Project] (Unpublished)

Customer satisfaction on Malay food restaurant at Pahang / Wan Nor Syuhana Wan Mahamad Hanafi. (2017) [Student Project] (Unpublished)

Prime loyalty-card program: the impacts on behavioral and affective loyalty in property industry a case study of Sime Darby property / Wan Nabilah Wan Mat. (2014) [Student Project]

Relationship between service quality and customer loyalty at Bangi Wonderland Water Theme Park / Wan Ahmad Faiz Wan Mohamad. (2017) [Student Project] (Unpublished)

Client's satisfaction towards cleaning service provided by the cleaning service firm in schools at Padawan area : A case study on Zona Enterprise / Wan Ismail Wan Sunusi. (2007) [Student Project] (Unpublished)

Study on Drivers Of Customer Loyalty In A Retail Store Industry : A Case Study of Parkson Kota Bharu Trade Centre / Wan Nurul Izah Wan Zainuddin. (2012) [Student Project] (Unpublished)

Building customer delight with AgroBank Batu Pahat through better service quality / Norliana Waris. (2011) [Student Project] (Unpublished)

Satisfaction level among customers toward the service quality given by staff of Bank Rakyat W.P Labuan / Mohd Hafizan Wassim. (2012) [Student Project] (Unpublished)

Investigating factors enhancing customer satisfaction towards The Store (Soon Seng Plaza) Melaka / Barbara Wilfred and Nur Farahin Fauzi. (2014) [Student Project] (Unpublished)

Public transport services in Kota Kinabalu : an assessment by QUALBUS model / Florence Wong @ Florence Francis. (2012) [Student Project] (Submitted)

Determining the customer preferences of the fast food restaurant : Pizza Hut at Giant Hypermarket, Kuala Terengganu / Nur Syahirah Yaacob & Norazwanie Norudin. (2017) [Student Project] (Unpublished)

A study on quality service delivery systems of tourism destinations in Sabah / Yazrina Pearl Yabin. (2010) [Student Project] (Unpublished)

Awareness of university students in Kedah on investment zakat / Aimuni Hanani Yahaya. (2022) [Student Project] (Submitted)

Relationship marketing and customer loyalty : case of Cosmopoint College of Technology / Justinah Yahing. (2011) [Student Project] (Unpublished)

A study on customer's satisfaction of MJSB / Mohd Yasil Elham Yahya. (1998) [Student Project] (Submitted)

The relationship between product offering and customer service in determining customer demand at Pesama Timber Corporation Sdn. Berhad / Noraida Yahya. (1999) [Student Project] (Submitted)

Consumers' perception of electronic banking service at Hulu Perak / Husni Yakup, Saiful Bahari Ibrahim and Mazlan Ismail. (2012) [Student Project]

A study of job satisfaction among Civil Servants Of Sarawak Government in Petrajaya, Kuching/ Cornelius Gilbert Yaman. (2011) [Student Project] (Unpublished)

Factors that affect patients' behavioural intention in private hospital / Mohamad Farizal Yang and Nor Anisaa Omar. (2018) [Student Project] (Submitted)

A study on a study of determinants of customer’s intention to use i-Aslah: case of Bank Rakyat Pasir Mas (2012) / Ezatul Syazwani Yasin. (2013) [Student Project] (Submitted)

A study on customer satisfaction towards Kedai Rakyat 1Malaysia at Kota Samarahan / Sakinah Yassin. (2015) [Student Project] (Unpublished)

The effect of innovativeness of physical environment and hosting quality towards guests satisfaction in hotel services / Noor Syahirah Yusli. (2016) [Student Project] (Unpublished)

A study on temporary out of service customers at Southern Johor Telekom / Mohd Azraie Yusof. (2004) [Student Project] (Unpublished)

The provision of the library service in Perpustakaan Awam Merbok / Mohd lzzuddin Yusof. (2010) [Student Project] (Submitted)

Determinants on service quality that affecting customer’s satisfaction in insurance industry / Nurul Nadia Yusof. (2010) [Student Project] (Unpublished)

A study on: the loyalty of the residential customer towards Telekom services after equal access was implemented at Telekom Kota Bharu / Rusiwati Yusof. (1999) [Student Project] (Submitted)

Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb. (2011) [Student Project] (Unpublished)

A study on relationship between service quality and customer loyalty: A case study of Melaka International Trade Centre (MITC) / Farhana Yusoff. (2007) [Student Project] (Unpublished)

The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin. (2012) [Student Project] (Submitted)

The impact of service quality dimension towards customer satisfaction at Melaka International Trade Centre / Nur Fitra Azira Yusop. (2018) [Student Project] (Unpublished)

The roles of brand satisfaction and brand experience on online banking towards brand loyalty / Muhammad Azrul Yusry. (2018) [Student Project] (Submitted)

Consumers satisfaction & consumers loyalty towards the TM Home Line services packages in Kota Kinabalu / Ahmad Rafizi Yussof. (2008) [Student Project] (Submitted)

An exploratory study of customer satisfaction towards homestay programme in Kampung Pulai, Melaka / Sofinah Yussoff. (2009) [Student Project] (Unpublished)

Measuring and improving customer satisfaction towards Kampungku Restaurant / Abang Mohammad Zulfiqar Za'im. (2011) [Student Project] (Unpublished)

The relationship between the service quality dimension and the customer satisfaction at MITC Melaka / Nurul Athirah Zabidi. (2014) [Student Project] (Unpublished)

A study of customer satisfaction using servqual in the context of internet service towards Telekom Malaysia / Nur Bazilah Zahari. (2019) [Student Project] (Unpublished)

The study of customer satisfaction for maritime industries : the case of Tanjung Manis integrated port / Muhammad Iqhwan Shafiq Zahir. (2016) [Student Project] (Unpublished)

Foreigners satisfaction towards public health service in Sabah at Maternal and Child Health Clinic (Menggatal) / Salina Zaim and Serina Dewi Jumal. (2011) [Student Project] (Unpublished)

Demand on dining table in Courts Mammoth Temerloh/ Fitri Yazid Zainal. (2011) [Student Project] (Unpublished)

The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal. (2011) [Student Project] (Unpublished)

Determinants of customer satisfaction in takaful products and services / Nor Atiqah Zainal Abidin. (2018) [Student Project] (Submitted)

The relationship between Wi-Fi facility and student satisfaction in UiTMT / Nor Roslinda Zainal Abidin, Mohd Fadillah Muhammad and Nurhidayah Ahmad. (2012) [Student Project] (Submitted)

Preferred online travel agent: a case of customer reviewed in Thistle Port Dickson Resort / Nur Arina Zainal Abidin dan Nurtisha Shaari. (2018) [Student Project] (Unpublished)

The factors influencing the usage of fixed line in the era of mobile phone in Taman Melawati / Soraya Zainal Abidin. (2005) [Student Project] (Unpublished)

Kajian kepuasan pemilik-pemilik rumah kos rendah, rancangan perumahan rakyat (R.P.R): Kajian kes di kawasan Rempangi, Kuching, Sarawak / Melissa Suryennie Zainiar … [et.al.]. (2001) [Student Project]

A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin. (2009) [Student Project] (Submitted)

Customer satisfaction: the impact of revamping HAI Magazine published by Utusan Melayu (Malaysia) Berhad among customers in Klang Valley / Afdal Shahizad Zainudin. (2007) [Student Project] (Unpublished)

Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin. (2008) [Student Project] (Unpublished)

Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin. (2011) [Student Project] (Unpublished)

The influence of attitude on e-services Majlis Perbandaran Sungai Petani, Kedah / Amni Syaza Zakaria and Siti Nur A'qilah Wazi. (2018) [Student Project] (Submitted)

A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria. (2008) [Student Project] (Unpublished)

Customer loyalty towards Terengganu Equestrian Resort / Mohd Azraf Zakaria. (2011) [Student Project] (Unpublished)

The relationship between tourist shopping perception and tourist shopping satisfaction in Melaka / Natasha Ainaa Zakaria, Nur Nadia Abdullah and Nur Izreena Ishak. (2015) [Student Project] (Unpublished)

A study on the services provided by operation counter ASNB Melaka branches to their customer / Nor Hazliza Zakaria. (2009) [Student Project] (Unpublished)

A study on customer perception towards services quality at Seberang Perai Municipal Council (MPSP) / Nor Hidayah Zakaria. (2014) [Student Project] (Unpublished)

The importance of suppliers selection towards sucessful procurement in Petronas Gas Berhad (PGB) / Faranadia Zakbah. (2007) [Student Project] (Unpublished)

The effectiveness of marketing and promotion activities in the Perpustakaan Sultan Badlishah, UiTM Kedah / Farleen Azrina Zamberi. (2011) [Student Project] (Submitted)

Customer satisfaction towards food court in shopping complex at Bukit Bintang area Kuala Lumpur / Hannan Nabil Zamri. (2015) [Student Project] (Unpublished)

Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi. (2007) [Student Project] (Unpublished)

The impact of the training elements done by PIMMAG PD base toward customer satisfaction / Nur Izzati Zulbaharin. (2015) [Student Project] (Unpublished)

Factors influence customer satisfaction at Pejabat Tenaga Kerja Seremban based on service quality dimension / Muhammad Ferdaus Zulkafli and Nurhana Aini Md Nasir. (2013) [Student Project] (Unpublished)

The impact of servicescape on customer satisfaction and customer loyalty of Hotel Puri Melaka / Tun Frisha Fazara Zulkarnain. (2009) [Student Project] (Unpublished)

The influences of e-service quality and customer loyalty of dropee / Zulfahmi Zulkifle. (2018) [Student Project] (Unpublished)

A study on satisfaction towards BIMB services on PTPTN loan amongst the students of UiTM Terengganu Dungun campus / Mahirah Zulkipli. (2008) [Student Project] (Unpublished)

Customer satisfaction on ride-sharing services in UiTM Perlis : fuzzy set theory approach / Siti Syuhada Zulkipli. (2021) [Student Project] (Unpublished)

A study on the hostel facilities towards student's satisfaction in UiTM Samarahan, Sarawak / Nurul Anis Afiqah Zulkurnain and Siti Nur Atiqah Saained. (2018) [Student Project] (Submitted)

Factors contributing to customers' satisfaction towards online banking in Sungai Petani / Mohamad Zahrul Asyiq Zuraidi and Ahsan Zikri Sarkawi. (2018) [Student Project] (Submitted)

A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris. (2001) [Student Project] (Unpublished)

Entrepreneurship Project

Case Study : Shalicious Empire Sdn Bhd / Nur Syazwina Ab Rahim. (2021) [Entrepreneurship Project] (Unpublished)

Blueprint : LavQuisto ENTERPRISE / Nur Ain Natasya Ab Rauf. (2020) [Entrepreneurship Project] (Unpublished)

Entrepreneurship : Rampai Sari Sate catering / Ahmad Faisz Abd Ghani ... [et al.]. (2002) [Entrepreneurship Project] (Unpublished)

Business Plan : Balung Emas Enterprise / Nurul Husna Abd Kadir ... [et al.]. (2009) [Entrepreneurship Project] (Unpublished)

Case Study : Rainbow Laundry Services / Umi Nadrah Abd Wahap. (2020) [Entrepreneurship Project] (Unpublished)

Fundamentals of entrepreneurship (ENT300) : case study on Di Moda Fashion Boutique / Aqira Farisa Abdul Rahman. (2016) [Entrepreneurship Project] (Unpublished)

Case Study : Nur Hafifah Binti Hambari (Agent Amiexa Coffee) / Nur Fahimah Abdul Rahman. (2021) [Entrepreneurship Project] (Unpublished)

Case Study : Pak Ali Food Industries Sdn. Bhd. / Nur Ain Izzati Abdul Razak. (2021) [Entrepreneurship Project] (Unpublished)

SexySteps / Alisha Abdullah. (2021) [Entrepreneurship Project] (Submitted)

Entrepreneurship : De’ Nada Air / Azwani Hanum Abdullah Sani ... [et al.]. (2002) [Entrepreneurship Project] (Unpublished)

Case Study : Kopiology Brewed Coffee / ‘Aini Syafiqah Adznan Adzen. (2021) [Entrepreneurship Project] (Unpublished)

Assessing the customer waiting problem at Kfry Urban Korean, IOI Mall Putrajaya / Nurfadhli Ikram Airuddin, Nurul Nabbila Ahmad Shukor and Feryonica Sagidon. (2018) [Entrepreneurship Project] (Unpublished)

Case Study : Jiwa Kopi & Bingsu / Nursyafika Syazani Akmar. (2020) [Entrepreneurship Project] (Unpublished)

Business Plan : FUTSTYLO / Amril Mu’idzuddin Amrahi ... [et al.]. (2009) [Entrepreneurship Project] (Unpublished)

Case Study : Yusuf Taiyoob Sdn. Bhd / Siti Ayu Sofia Arudee. (2021) [Entrepreneurship Project] (Unpublished)

Case Study : Nieeq Beauty Mall Company / Mohamad Amir Dzakirin Azeman. (2021) [Entrepreneurship Project] (Unpublished)

Case Study : Demica Beauty Sdn Bhd / Raihanah Azman. (2021) [Entrepreneurship Project] (Unpublished)

Zarzou Beauty Skincare / Adam Izzat Azmi. (2021) [Entrepreneurship Project] (Submitted)

Case Study : Rojak Khadijah YK / Muhd Daim Bahanudin. (2021) [Entrepreneurship Project] (Unpublished)

Business Plan : Tadika Didik Murni / Nurul Ummira Bahrin ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

Fundamentals of Entrepreneurship : Groovy Tartlet / Che Wan Nursyakira Che Wan Nazami ... [et al.]. (2011) [Entrepreneurship Project] (Unpublished)

Case Study : Di Wannie Sdn. Bhd. / Firzanah Khairunnisa Fadzly. (2021) [Entrepreneurship Project] (Unpublished)

Fundamental of Entrepreneurship ETR300 : 3F Homestay / Fivia Four... [et al.]. (2012) [Entrepreneurship Project] (Unpublished)

Service quality and students' satisfaction toward the Academic Affairs Division Services: UiTM Sarawak students' perspectives / Mohd Hazizol Haji Sidi Ahmad. (2015) [Entrepreneurship Project] (Unpublished)

Case Study : NH Prima International Sdn Bhd / Nor Ainmurni Hasyikin. (2021) [Entrepreneurship Project] (Unpublished)

Business Plan : Delivery Squad / Muhammad Izzuddin Ibrahim … [et al.]. (2021) [Entrepreneurship Project] (Unpublished)

Gratis Collections / Muhammad Syafiq Ibrahim ... [et al.]. (2015) [Entrepreneurship Project] (Unpublished)

Pusat Tuisyen Pintar An Nur (M) Sdn Bhd / Muhammad Afwan Hakim Ismail. (2021) [Entrepreneurship Project] (Submitted)

MNI Pipelink Invention Sdn. Bhd. / Anis Maisarah Jafri … [et al.]. (2022) [Entrepreneurship Project] (Unpublished)

ENT300 24-Hours Laundry Service / Hudson Huan John... [et.al]. (2016) [Entrepreneurship Project] (Unpublished)

Multifunction pendrive / Mohamad Irsyad Kamalulai ... [et al.]. (2017) [Entrepreneurship Project] (Unpublished)

Case Study : Obsess Cosmetics / Nik Nur Hidayah Ma Hassan. (2021) [Entrepreneurship Project] (Submitted)

Entrepreneurship : NeoNet / Mohd Nazri Mat Hasssan ... [et al.]. (2002) [Entrepreneurship Project] (Unpublished)

Case Study : Julieza Beauty Saloon Sdn. Bhd / Nur Alia Husna Mat Zahid. (2021) [Entrepreneurship Project] (Unpublished)

Business Opportunity: Meeracle Skincare / Nur Syazwanie Mazlan. (2021) [Entrepreneurship Project] (Submitted)

Fundamentals of Entreprenuership ENT 300 : Casa de Laundry dry cleaning service / Muhammad Ameer Farhan Mohammad Halim … [et al.]. (2020) [Entrepreneurship Project] (Unpublished)

Case Study : Shaklee Products (MALAYSIA) Sdn. Bhd. / Nor Farazatul Syafiza Mohammad Noor. (2021) [Entrepreneurship Project] (Unpublished)

Business Opportunity: Card Capital / Muhammad Haikal Mohd Asmawi. (2021) [Entrepreneurship Project] (Submitted)

Watson Kota Bharu / Muhammad Haikal Mohd Asmawi. (2021) [Entrepreneurship Project] (Submitted)

Entrepreneurship : Crystal Supermarket / Nurena Mohd Kamal ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

Case study : Mr. DIY / Muhamad Farhan Mohd Razali. (2021) [Entrepreneurship Project] (Unpublished)

Case Study : Rozaimi Optometrist / Nursyafina Mohd Shakeri. (2021) [Entrepreneurship Project] (Unpublished)

ENT300 Fundamental of Entrepreneurship. Business Plan : Mockingjay Futsal Centre / Muhd. Haniz Azahari Muhamad Suhaili... [et al.]. (2015) [Entrepreneurship Project] (Unpublished)

Entrepreneurship : Hi- Jack Technology / Muhammad Faisal Muhamd Apardi ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

Case Study : Fazerra Beauty House Saloon and Spa / Rusydina Aqilah Muhammad Rashdan. (2020) [Entrepreneurship Project] (Unpublished)

ENT 300: Case Study : Butik Sarra (Puan Sarra Binti Hamid) / Amirah Zafirah Musa. (2021) [Entrepreneurship Project] (Unpublished)

Case Study : NSA Beauty / Nik Salsabella Antasha Nik Azhar. (2021) [Entrepreneurship Project] (Unpublished)

Business Plan : BCB Self-Service Laundry / Shamsul Khairul Annuar Nordin , Abd Fatah Abd Razak & Mohd Saro Mamat. (2009) [Entrepreneurship Project] (Unpublished)

Case Study : Syarikat Faiza Sdn.Bhd / Nur Khairin Irdina Rosmasharuzi. (2021) [Entrepreneurship Project] (Unpublished)

Hup Seng Industries Berhad/ Nur Athirah Ruzaidi. (2021) [Entrepreneurship Project] (Submitted)

Case Study : Darul Naim Printing / Halimatul Akmar Safarizuan. (2021) [Entrepreneurship Project] (Unpublished)

Business Opportunity: Sahajidah Hai-O Marketing Sdn. Bhd. / Muhamad Syamir Saifulizan. (2021) [Entrepreneurship Project] (Submitted)

Principles of entrepreneurship (Ent 530): business model canvas: Stelo Hijab / Siti Asmida Sait. (2020) [Entrepreneurship Project] (Unpublished)

ENT 300 The Donut Divas / Nunes Anak Stephen @ Jauk... [et.al]. (2012) [Entrepreneurship Project] (Unpublished)

Case Study : Demica / Nurin Syamimi Sapawi. (2021) [Entrepreneurship Project] (Unpublished)

Tempe Joy / Noor Adzlin Sarlan ... [et al.]. (2013) [Entrepreneurship Project] (Unpublished)

Case Study : Empayar Batik Exclusive / Aida Safiyah Sa’idi. (2021) [Entrepreneurship Project] (Unpublished)

Air Asia customer services / Muhammad Syafiq Shamsulnidza … [et al.]. (2018) [Entrepreneurship Project] (Unpublished)

Case Study : Mamasab International Sdn Bhd / Muhammad Amirul Sharif. (2021) [Entrepreneurship Project]

Fundamentals of Entrepreneurship (ENT 300) PC SMITH computer store / Muhammad Saifullah Sundilela … [et al.]. (2021) [Entrepreneurship Project] (Unpublished)

Entrepreneurship : Top Print-T / Siti Nor Maisarah Umar, Nur Khairunnisa Zahidin and Wan Nor Suhariani Wan Ibrahim ... [et al.]. (2009) [Entrepreneurship Project] (Unpublished)

millooW Sdn. Bhd : Portable Baby Bottle Warmer Technology Entrepreneurship (ENT600): Blueprint / Wan Amidatul Hafizah Wan Abdullah. (2020) [Entrepreneurship Project] (Unpublished)

Case study : Mr. Qayum Home / Wan Nur Irdiana Wan Jahari. (2020) [Entrepreneurship Project] (Unpublished)

Case Study : SimplySiti / Wan Siti Hasni Wan Min. (2021) [Entrepreneurship Project] (Unpublished)

Case Study : Kamelia Cosmetics / Wan Nur Batrisyia Wan Mohd Radzi. (2021) [Entrepreneurship Project] (Unpublished)

Café Jiwa Kopi & Bingsu / Wan Natasha Wan Naziron. (2020) [Entrepreneurship Project] (Submitted)

Fundamentals of Entrepreneurship (ENT300) Business plan: Library drive thru / Akmal Haziq Yunus … [et al.]. (2021) [Entrepreneurship Project] (Unpublished)

Case Study : Afiat Oil Company Sdn Bhd / Aiman Zikri Zahari. (2021) [Entrepreneurship Project] (Submitted)

Fundamentals of entrepreneurship (ENT300) Business plan: Cleaning & sanitize service by ANDA / Amir Syauki Zaihaliraya … [et al.]. (2021) [Entrepreneurship Project] (Unpublished)

Case Study : Noraini’s Cookies Worldwide Sdn Bhd / Nur Farhana Zakaria. (2021) [Entrepreneurship Project] (Unpublished)

ENT600 : Smart Corset / Maisarah Zul ... [et al.]. (2018) [Entrepreneurship Project] (Unpublished)

Sinar Saujana Hiasan Lampu Enterprise / Alif Haiqal Zulfelkeri. (2021) [Entrepreneurship Project] (Submitted)

Case Study : Wardrobe Cikgu Zura / Nurul Farzana Zulkeflee. (2021) [Entrepreneurship Project] (Unpublished)

Business Opportunity: Aneka Daging Perap Bar.B.Que / Nursabrina Zulkefli. (2021) [Entrepreneurship Project] (Submitted)

Sahzul Pasar Segar Enteprise / Muhammad Azamuddin Zulkornain. (2020) [Entrepreneurship Project] (Submitted)

Research Reports

An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim … [et al.]. (2012) [Research Reports] (Unpublished)

An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad. (2012) [Research Reports] (Unpublished)

A study on the students' perception of administrative service quality: a case of UiTM Kedah and Perlis / Jamaludin Akbar...[et al.]. (2006) [Research Reports] (Unpublished)

Consumers’ purchase intention towards organic foods: a study among UiTM lecturers in northern region, Malaysia / Siti Meriam Ali ...[et al.]. (2011) [Research Reports] (Unpublished)

Service quality rendered by the public universities in central region of Malaysia / Faizatul Akmam Amirrudin, Raslina Mohamed Nor and Najah Lukman. (2006) [Research Reports] (Submitted)

Comparing significant factors affecting customer satisfaction in Bank Islam and RHB Bank / Ahmad Lufti Anis ... [et al.]. [Research Reports]

A study on key success factors and variables among cottage and village industries contributing towards consumers satisfaction and loyalty in Northern Kedah / Mohammad Zaki Ayob and Fatimah Mohd Saman. (2018) [Research Reports] (Unpublished)

Conceptual data model of International Research, Innovation, Conference and Competition (IRICC) system / Nurulnadwan Aziz, Mohd Hairi Jalis and Abd Razak Abu Kassim. (2020) [Research Reports] (Submitted)

The components of e-service quality in the e-commerce business / Farzana Afrina Azlan. (2022) [Research Reports] (Unpublished)

Government servant’s perception toward motor islamic insurance: A case study at Dungun / Engku Ahmad Mustafa Engku Wok Zin, Wan Asri Wan Ab Aziz and Johari Tawang. (2008) [Research Reports] (Unpublished)

Customers perception of integrity initiatives in University Technology MARA : A case study of University Technology MARA Sarawak / Hajah Oriah Haji Akir ... [et al.]. (2011) [Research Reports] (Unpublished)

A study of on-line payment awareness in Terengganu: a case of e-services offered by government / Mimi Zazira Hashim, Roziana Ahmed and Mohd Khirzan Badzli Abd Rahman. (2008) [Research Reports] (Unpublished)

TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]. (2004) [Research Reports]

Perception on the behaviors and attitudes of the public towards Sarawak corridor of renewable energy (SCORE) / Zalina Ibrahim. (2014) [Research Reports] (Unpublished)

The relationship between fun at work and work engagement / Mohd Fazil Jamaludin, Nordiyana Mohammed Shobri, Azlyantiny Mohammad. (2013) [Research Reports] (Unpublished)

Service quality survey for Sarawak Forestry Corporation / Nagarajah Lee Hun Leong... [et al.]. (2005) [Research Reports] (Unpublished)

Understanding customer orientation behaviour: a study on non-academic staff in UiTM Kuala Terengganu / Syahrul Hezrin Mahmud, Fatimah Zainab Dzulkifli and Najdah Abd Aziz. (2011) [Research Reports] (Unpublished)

The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail. (2013) [Research Reports] (Unpublished)

Antecedents and impacts of trust in mobile transactions: a case study of Malaysian consumers / Mohamad Noorman Masrek, Nora'ayu Ahmad Uzir and Irni Eliana Khairuddin. (2013) [Research Reports] (Unpublished)

The application of Hackman and Oldham’s job characteristics model to job satisfaction: view point from fast food outlet’ managers / Syukrina Alini Mat Ali , Noor Azzah Said and Rudzi Munap. (2012) [Research Reports]

A study of customer’s willingness to walk to shop / Syamimie Farhana Mazlan. (2013) [Research Reports] (Submitted)

Customer satisfaction on services cape towards re-patronage intention: a study of hotels and resorts in Ayer Keroh Melaka / Nor Hamiza Mohd Noor, Siti Nazirah Omar and Mohd Halim Mahphoth. (2011) [Research Reports] (Unpublished)

Tebusrugi pengguna bagi barang cacat / Zeti Zuryani Mohd Zakuan and Sakina Shaik Ahmad Yusoff. (2012) [Research Reports] (Unpublished)

A study on customers satisfaction of stage bus fares and services in Kuching, Sarawak / Jaafar Pyeman ... [et al.]. (2004) [Research Reports] (Unpublished)

The impact of demographic factors toward customer loyalty: A study on credit card users / Ramli Saad...[et al.]. (2010) [Research Reports] (Unpublished)

Comparative study on service quality in Bank Islam (BIMB): Sungai Petani, Kedah / Daing Maruak Sadek...[et al.]. (2011) [Research Reports] (Unpublished)

Factors of food dimension affecting customer satisfation in family restaurants / Norshahniza Sahari, Nora Mohd Basir and Rohani Jangga. (2012) [Research Reports] (Unpublished)

A study of the customer satisfaction in Syarikat SESCO Bhd (Sarikei and Mukah regions) / Aspalela Aida Spawi ... [et al.]. (2006) [Research Reports] (Submitted)

Persepsi dan komunikasi: kesannya ke atas ketaatan, personaliti, motivasi dan kepuasan kerja / Ismail Sualman. (2001) [Research Reports] (Unpublished)

Quality performance of Universiti Teknologi Mara Sarawak 2006 / Iris Syawe Seh Ling ...[et al.]. (2008) [Research Reports] (Unpublished)

Graphic roles in constructing an appealing packaging of traditional health herbal products / Hanafi Mohd Tahir, Mohd Khairul Azahari Abdul Rani and Syahrul Nizam Shaari. (2011) [Research Reports] (Unpublished)

RHB bank customer care centre telemarketing unit, Kuching: case study on effectiveness and employee satisfaction/Daphne Deborah Thomas … [et al.]. (2010) [Research Reports]

Customers' satisfaction towards workmanship and quality performance of low cost housing in Sarawak / Noraziah Wahi … [et al.]. (2012) [Research Reports] (Unpublished)

Customers’ satisfaction towards workmanship and quality performance of low cost housing in Sarawak / Noraziah Wahi, Noor Akmal Adillah Ismail and Rafizah Mohamed Nordin. (2012) [Research Reports] (Unpublished)

The relationship between consumer behavior and food labelling effectiveness: moderating effect of consumer motivation / Maznah Wan Omar … [et al.]. (2011) [Research Reports] (Unpublished)

Customers satisfaction towards two and three star hotels in the state of Terengganu / Zainuddin Zakaria and Abdul Kadir Othman. (2003) [Research Reports] (Submitted)

Organizational context, system context and cognitive styles as determinants of user satisfaction / Norol Hamiza Zamzuri ... [et al.]. (2010) [Research Reports] (Unpublished)