A study of the services provided by the dining halls in MARA University of Technology, Samarahan Campus / Lydia Zeta Donald ... [et. al]

Donald, Lydia Zeta and Telon Joseph, Grace and Kemiti, Helen and John, Gordon and Mempani, Mohd Riham Akmal (2004) A study of the services provided by the dining halls in MARA University of Technology, Samarahan Campus / Lydia Zeta Donald ... [et. al]. [Student Project] (Submitted)

Abstract

This research proposal is a study of the services provided by the dining halls in Mara University of Technology. This research is an important element to determine whether the students of the university are satisfied in the services provided by the dining halls, to find the factors that led to the dissatisfaction of the students and how to overcome the dissatisfaction among the students. This research could be the guidelines for the university’s management to search for the most suitable management to handle the dining hall. The management of the dining hall also can refer to this proposal to fulfill all of the needs and satisfaction of the students. Thus, the management of the dining halls can improve their services based on the research done. By fulfilling the entire requirement needed by the student may encourage the students to have their meal in the dining hall.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Donald, Lydia Zeta 2001137923 Telon Joseph, Grace 2001137930 Kemiti, Helen 2001137811 John, Gordon 2001137669 Mempani, Mohd Riham Akmal 2001137690
Subjects:	H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Administrative Science and Policy Studies
Programme:	Diploma in Public Administration
Keywords:	customer satisfaction, customer services
Date:	2004
URI:	https://ir.uitm.edu.my/id/eprint/84979