Items where Subject is "H Social Sciences > HF Commerce > Consumer satisfaction"

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Number of items at this level: 628.

A

ID21054 Ajit, Nani (2006) Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit. [Student Project] (Unpublished)

ID21281 Abdul Azis, Shahiela Akma (2005) Customer acceptance towards the marketing mix at Lazaria shop Ayer Keroh fly-over restaurant Melaka / Shahiela Akma Abdul Azis. [Student Project] (Unpublished)

ID21404 Amiruddin, Hana Azleen (2007) Marketing mix strategy of intercity train service towards the enhancement of corporate image of KTM Berhad at Kuala Lumpur Central Station / Hana Azleen Amiruddin. [Student Project] (Unpublished)

ID21472 Abdul Rahman, Mohd Fadzli (2006) The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman. [Student Project] (Unpublished)

ID21387 Abu Karim, Affaniza (2007) Expectation and perception of franchisee towards franchise business in Malaysia, 2007 / Affaniza Abu Karim. [Student Project] (Unpublished)

ID21787 Abdullah, Siti Zuana (2018) The effect of service quality on customer satisfaction in public services / Siti Zuana Abdullah. [Student Project] (Unpublished)

ID21792 Ahmad Hidhir, Wan Nur Hidayah (2018) The effect of corporate social responsibility, customer-company identification and trust on satisfaction in banking sector / Wan Nur Hidayah Wan Ahmad Hidhir. [Student Project] (Unpublished)

ID22311 Abdul Ghani, Azlina (2006) A study on customers' perception towards service quality at the main counter of Amanah Saham Nasional Berhad, Kuala Lumpur / Azlina Abdul Ghani. [Student Project] (Unpublished)

ID22277 Abdul Rahim, Zulkefli (2018) Contract manufacturing service quality and its relationship with customer satisfaction and loyalty in F&B industry / Zulkefli Abdul Rahim. In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

ID24223 Azhar, Nur Fazliana (2015) Barriers effective communication impact to productivity of employee in Hotel Seri Malaysia Kepala Batas / Nur Fazliana Azhar. [Student Project] (Unpublished)

ID24278 Ahmad Mahauddin, Halimah (2010) The impact of customer satisfaction on customer loyalty among MPC’s clients in East Coast Region (Pahang) / Halimah Ahmad Mahauddin. [Student Project] (Unpublished)

ID24372 Abdul Razak, Halimatul Saadiah (2010) Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak. [Student Project] (Unpublished)

ID24229 Ahmad, Norazidah (2015) The factors influencing customer satisfaction in hotel industry (case study: Hotel Seri Malaysia Sungai Petani) / Norazidah Ahmad. [Student Project] (Unpublished)

ID24619 Ahmad, Ahmira Aznin (2010) Customer perceived satisfaction among foreign broadband user of Maxis Communication Berhad / Ahmira Aznin Ahmad. [Student Project] (Unpublished)

ID24720 Ab.Ghani, Ammei Asraf (2009) A study on consumers needs among Indonesian migrant towards Celcom International Business Division / Ammei Asraf Ab.Ghani. [Student Project] (Unpublished)

ID24780 Ahmad Johan, Azizah (2010) A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan. [Student Project] (Unpublished)

ID24965 Andong, Hamidah (2009) Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong. [Student Project] (Unpublished)

ID25062 Ahmad Budaya, Kartini Afiqah (2015) A study on service quality dimensions towards customers’ satisfaction of Air Asia at Kuala Lumpur International Airport 2 / Kartini Afiqah Ahmad Budaya. [Student Project] (Unpublished)

ID25118 Abd Rahim, Nazahah and Abdul Jalil, Muna and Mohd Saad, Shakirah (2012) An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad. [Research Reports] (Unpublished)

ID24964 Abd Hamid, Hamdi (2010) A research on: factors influencing customer satisfaction among foreigners towards service provided by TMpoint Kota Bharu / Hamdi Abd Hamid. [Student Project] (Unpublished)

ID25034 Abu Bakar, Intan Norhawani (2011) The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar. [Student Project] (Unpublished)

ID25535 Amiryaziz, Mohd. Hasmir (2010) The impact of servicescape on the customer satisfaction at LCCT parking / Mohd. Hasmir Amiryaziz. [Student Project] (Unpublished)

ID26533 Abd Rahman, Edina and Abd Shukor, Nurannisa Syifa (2018) Customer review on Kinrara Resort, Selangor through booking.com and Agoda / Edina Abd Rahman and Nurannisa Syifa Abd Shukor. [Student Project] (Unpublished)

ID22362 Ambia, Norafidah (2001) Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia. [Student Project] (Unpublished)

ID24947 Anin, Gloria Ann and Usop, Yusmanizza Marlinny (2014) Factors in determining store loyalty among consumers in Malacca City / Gloria Ann Anin and Yusmanizza Marlinny Usop. [Student Project] (Unpublished)

ID24765 Adlan, Atira and Zulkifli, Asmaa’ Arinah (2015) Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli. [Student Project] (Unpublished)

ID24975 Ali, Hariyantie (2009) Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali. [Student Project] (Unpublished)

ID21391 Abd Patah, Alfiee Qusyairi (2007) The effectiveness of promotional tools in enhancing awareness of MSCorp's products / Alfiee Qusyairi Abd Patah. [Student Project] (Unpublished)

ID21493 Abdul Hamid, Norizzati (2007) The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid. [Student Project] (Unpublished)

ID21399 Anuwar, Assma Nuraina (2018) The impact of flexible working hours towards employee's productivity at Felda D'saji Sdn. Bhd., Kuala Lumpur / Assma Nuraina Anuwar. [Student Project] (Unpublished)

ID22457 Abdul Hamid, Siti Hajar (2005) A study on customer awareness and satisfaction towards Bai al'inah concept and services provided by Bank Rakyat, Jengka Branch / Siti Hajar Abdul Hamid. [Student Project] (Unpublished)

ID25963 Arifen, Nurfatin Kamila (2019) A study on factors influencing customer satisfaction among local tourists toward budget hotels in Bandaraya Melaka / Nurfatin Kamila Arifen. [Student Project] (Unpublished)

ID21403 Azman, Nur Shakirah (2018) A study on the relationship between work life culture and employees' satisfaction at Pejabat Daerah Marang / Nur Shakirah Azman. [Student Project] (Unpublished)

ID22319 Asirop, Fazilah (2004) A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop. [Student Project] (Unpublished)

ID27331 A.Raof, Rafidah (2018) Consumer purchase decision towards canned pineapple products: a case study in Malacca / Rafidah A.Raof. Masters thesis, Universiti Teknologi MARA.

ID31254 Ab Rahman, Noor Amirah and Ghazali, Nur Izzati Syazwani and Wan Ismail, Wan Nor Syazleen (2019) Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail. Masters thesis, Universiti Teknologi MARA Shah Alam.

ID37302 Ab Rauf, Nur Ain Natasya (2020) Blueprint : LavQuisto ENTERPRISE / Nur Ain Natasya Ab Rauf. [Entrepreneurship Project] (Unpublished)

ID41591 Ab Wahab, Nor Amarlia (2015) Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab. Degree thesis, Universiti Teknologi MARA, Cawangan Melaka.

ID19084 Abang Abdulrahman, Abang Zainoren (2012) Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 1 (1). Institute of Graduate Studies, UiTM, Shah Alam.

ID35563 Abas, Nurliyana (2014) Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas. In: TeSSHI 2014, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

ID47890 Abat, Alexander (2019) Student attitudes, performance and satisfaction towards academic research in Institute Kemahiran Mara Bintulu, Sarawak / Alexander Abat. [Student Project] (Unpublished)

ID28175 Abd Aziz, Norazilla (2010) Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz. [Student Project] (Unpublished)

ID31473 Abd Aziz, Syaratul Ain (2008) A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz. [Student Project] (Unpublished)

ID45833 Abd Kadir, Nurul Husna and Musa, Mu’minah and Tg Muda, Tg Rohasliza and Jusop, Masuriani and Ramlan, Mohd Hafiez (2009) Business Plan : Balung Emas Enterprise / Nurul Husna Abd Kadir ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID19383 Abd Karim, Nurul Hafida Safarina (2007) Profiling visitors and selection of appropriate events to attract visitors to Zoo Negara / Nurul Hafida Safarina Abd Karim. [Student Project] (Unpublished)

ID30423 Abd Majid, Nurul Farhana (2014) Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid. [Student Project] (Unpublished)

ID31405 Abd Rahim, Sufiah Hayati (2009) A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim. [Student Project] (Unpublished)

ID35196 Abd Raman, Abd Latif and Abdul Mohsin, Abdul Amin and Mohd Noor, Mohd Faiz Ridwan (2013) The stages in decision making process that influence customer purchase decision in buying house at Penang : A case study at Taman Pancur Utama Penang / Abd Latif Abd Raman...[et al.]. [Student Project] (Unpublished)

ID30619 Abd Rashid, Ras Nurdiana (2014) A study on factors that contribute to customer satisfaction of Perkeso Kuala Pilah / Ras Nurdiana Abd Rashid. [Student Project] (Unpublished)

ID33950 Abd Razak, Annisa Ilyana and Ashaari, Awatif and Zakaria, Zalfaizah (2010) A study on student’s involvement in extracurricular activities towards student satisfaction: a case study among diploma students in UiTM Kedah / Annisa Ilyana Abd Razak ... [et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID28617 Abd Razak, Nor Fatin Amirah (2015) Consumer behavior of Islamic bank customers at Bank Rakyat Jelapang Branch, Ipoh, Malaysia / Nor Fatin Amirah Abd Razak. [Student Project] (Unpublished)

ID19311 Abd Shukor, Norasyida Zaihana (2008) Customer awareness towards promotional activities on ASNB products: Perspective on students of Sekolah Menengah Kebangsaan Durian Daun, Melaka / Norasyida Zaihana Abd Shukor. [Student Project] (Unpublished)

ID19569 Abd Sukor, Siti Aisyah (2007) Strategic approach to improve customer awareness of heritage bazaar at Dataran Pahlawan, Bandar Hilir Melaka - Case MBMB / Siti Aisyah Abd Sukor. [Student Project] (Unpublished)

ID44037 Abd Wahap, Umi Nadrah (2020) Case Study : Rainbow Laundry Services / Umi Nadrah Abd Wahap. [Entrepreneurship Project] (Unpublished)

ID26187 Abd Wahid, Nur Syafinaz (2011) The impact of the Ar-Rahnu service quality on customer’s satisfaction at Bank Kerjasama Rakyat Malaysia Berhad, Seremban / Nur Syafinaz Abd Wahid. [Student Project] (Unpublished)

ID37816 Abd. Latiff, Nur Azimah (2013) The impact of corporate social responsibility (CSR) on customer purchasing behavior : a case study in Kuala Lumpur on QSR Brands (M) Holding Sdn Bhd (KFC Holding) / Nur Azimah Abd. Latiff. [Student Project] (Unpublished)

ID27004 Abdillah HJ. Ahmad, Sany (2006) A study to find out the reasons why car dealers sales declined / Sany Abdillah Hj. Ahmad. [Student Project] (Unpublished)

ID39441 Abdollah, Ida Izumi (2019) Validating cultural landscape in consumer brand preferences / Ida Izumi Abdollah. PhD thesis, Universiti Teknologi MARA.

ID42051 Abdul Aziz, Amalina and Amiruddin, Nurul Ain (2018) The influence of customers’ online review to the hotels’ services performance in Malaysia / Amalina Abdul Aziz & Nurul Ain Amiruddin. [Student Project] (Unpublished)

ID28524 Abdul Aziz, Norhalizatul Akma Diana (2020) A study on service quality dimensions toward customer satisfaction of Unifi in Selangor / Norhalizatul Akma Diana Abdul Aziz. [Student Project] (Unpublished)

ID19444 Abdul Aziz, Yuhanis and Wahiddin, Khairil (2010) Conceptualising the service excellence and its antecedents: the development of the structural equation model / Yuhanis Abdul Aziz and Khairil Wahiddin. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 2 (1). pp. 1-14. ISSN 1985-8914 ; 2590-3837

ID33375 Abdul Aziz, Zuraimi (2003) Customer satisfaction on services and facilities rendered by Johor Port Berhad / Zuraimi Abdul Aziz. [Student Project] (Submitted)

ID27429 Abdul Fatah, Fatmawati (2016) Customer repurchase intentions on Ramadhan iftar buffet in 4 & 5 star hotels / Fatmawati Abdul Fatah. Masters thesis, Universiti Teknologi MARA.

ID36773 Abdul Gafar, Muhammad Hanif and Harudin, Syahmi and Mohd Ali, Nor Amira (2018) Factors anticipated to customer experience / Muhammad Hanif Abdul Gafar...[et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 36. ISBN 9789670314563

ID31588 Abdul Ghani, Nur Farhanah (2019) Factors influencing consumer's intention in choosing Islamic hotel service: a case study in Kuala Lumpur / Nur Farhanah Abdul Ghani. [Student Project] (Unpublished)

ID29299 Abdul Halim, Abdul Hamid and Zamri, Muhammad Hafizi and Mohd Rasid, Mohd Faizol Rizal (2018) The effect of individualism and collectivism on customer satisfaction in retail sector asian versus western culture / Abdul Hamid Abdul Halim, Muhammad Hafizi Zamri and Mohd Faizol Rizal Mohd Rasid. Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (SI). pp. 23-29. ISSN 2550-1429

ID41623 Abdul Halim, Nor Syamira (2012) SOCSO’s customer satisfaction towards employment injury insurance scheme in Kuantan / Nor Syamira Abdul Halim. [Student Project] (Unpublished)

ID34483 Abdul Kadir, Maziha (2015) Factors that influence UiTM alumni’s attitudes towards PTPTN loan repayment / Maziha Abdul Kadir. [Student Project] (Unpublished)

ID43012 Abdul Kareem, Siti Zahara and Yahaya, Noor llie Zuhaili (2018) Factors affecting customer loyalty on mobile internet subscription among non-resident students in UiTM Kedah / Siti Zahara Abdul Kareem and Noor llie Zuhaili Yahaya. [Student Project] (Submitted)

ID20908 Abdul Karim, Mohd Irmee (2005) Factors that contribute to customer satisfaction towards service quality: a case study on Damai Harmoni housing project developed by PKNS / Mohd Irmee Abdul Karim. [Student Project] (Unpublished)

ID41490 Abdul Latif, Ahmad Termizi and Saad, Jamaluddin and Othman, Md. Zin and Haniff, Mohd Shariff and Ahmad, Zakaria (1985) A study on the level of acceptance of automated teller machine card-holders of Bank Bumiputra Malaysia Berhad in Kuala Lumpur and Petaling Jaya towards the on-premise service of ATM, BBMB / Ahmad Termizi Abdul Latif ... [et al.]. [Student Project] (Unpublished)

ID30439 Abdul Malek, Nurul Hanim (2009) Expectations and perceived value of customer satisfaction towards counter service provided by Employee’s Provident Fund (EPF) Muar / Nurul Hanim Abdul Malek. [Student Project] (Unpublished)

ID30690 Abdul Malek, Rosmalawaty and Abd Rahman, Fathiah (2015) The impact of Customer Relationship Marketing (CRM) on customer loyalty in Holiday Inn, Melaka / Rosmalawaty Abdul Malek and Fathiah Abd Rahman. [Student Project] (Unpublished)

ID33992 Abdul Malik, Mat Zulazwan (2014) The factors that influence customer preferences to choose Celcom Axiata as network provider in Kota Bharu Kelantan / Mat Zulazwan Abdul Malik. Industrial / Practical Training Report. Universiti Teknologi MARA Cawangan Kelantan, Kota Bharu. (Unpublished)

ID34409 Abdul Manan, Fadhilahtul Liyana (2015) Dress for success: Factors effecting business success of Small Medium Enterprise (SMEs) : A case study in Kuala Terengganu / Fadhilahtul Liyana Abdul Manan. Industrial / Practical Training Report. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

ID28629 Abdul Momen, Firdausiah (2014) A study on service quality towards customer satisfaction : Eastern College of Kota Kinabalu Sabah region. / Firdausiah Abdul Momen. [Student Project] (Unpublished)

ID32816 Abdul Momen, Firdausiah (2014) A study on service quality towards customer satisfaction: Eastern College of Kota Kinabalu Sabah region / Firdausiah Abdul Momen. [Student Project] (Unpublished)

ID19269 Abdul Mutalef, Noor Arbaah (2007) A study on the relationship between employee's workplace attitudes and intention to turnover at MISC Berhad / Noor Arbaah Abdul Mutalef. [Student Project] (Unpublished)

ID31759 Abdul Nasir, Wan Nur Hidayah (2009) Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir. [Student Project] (Unpublished)

ID29194 Abdul Qawi, Ain Syamimi (2019) A study of determinants that affect consumer's satisfaction: examination on internet banking behaviour among rural consumers in Selangor / Ain Syamimi Abdul Qawi. Other. Faculty of Business and Management, Segamat, Johor. (Submitted)

ID29251 Abdul Rahman, Abdul Rais and Tamby Chik, Chemah and Mohd Zahari, Mohd Salehuddin (2018) Do ‘Kafeteria Sihat’ attributes influence customers’ post purchase behaviour? / Abdul Rais Abdul Rahman, Chemah Tamby Chik, Mohd Salehuddin Mohd Zahari. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 10 (1). pp. 1-15. ISSN 1985-8914 ; 2590-3837

ID39467 Abdul Rahman, Aqira Farisa and Muhd Pauzi, Asmaa Najwa and Juim, Malinda and Hashim, Muhamad Mirza and Sakarang, Abdul Rahman (2016) Fundamentals of entrepreneurship (ENT300) : case study on Di Moda Fashion Boutique / Aqira Farisa Abdul Rahman. [Entrepreneurship Project] (Unpublished)

ID38137 Abdul Rahman, Noor Haliza (2013) Factors influencing consumer purchase decision towards Peugeot car / Noor Haliza Abdul Rahman. [Student Project] (Unpublished)

ID33016 Abdul Rashid, Rashidah (2011) A study on factors that influence customer purchase decision in online shopping / Rashidah Abdul Rashid. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID20925 Abdul Razak, Farah Adibah (2010) Enhancing customer perception and satisfaction: factors influencing customer service quality towards takaful insurance at Etiqa Takaful Berhad Temerloh / Farah Adibah Abdul Razak. [Student Project] (Submitted)

ID30618 Abdul Razak, Raniza (2010) Customer satisfaction towards the service quality of internet banking in Standard Chartered / Raniza Abdul Razak. [Student Project] (Unpublished)

ID31274 Abdul Razak, Siti Nur Aminah and Mohd Mahidin, Zawiah (2014) Customer satisfaction level through services quality of MARA / Siti Nur Aminah Abdul Razak and Zawiah Mohd Mahidin. [Student Project] (Unpublished)

ID34022 Abdul Wahab, Norasheda and Mohd Razi, Nur Fazidah (2010) Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID33137 Abdul-Rahman, Maria and Fairuz Ramli, Mona and Chauhan, Ajay (2019) The role of satisfaction as a mediator on the relationships between usage intention and word of mouth of Islamic bank products and their determinants \ Maria Abdul Rahman...[et al.]. Voice of Academia (VOA), 15 (2). pp. 39-51. ISSN 2682-7840

ID41635 Abdullah, Awallyya (2010) Determinant factors influencing customers’ selection on Islamic banking services / Awallyya Abdullah. [Student Project] (Unpublished)

ID27757 Abdullah, Norhayati (2010) Satisfaction of customers towards claims management process at Anika Insurance Brokers Sdn Bhd / Norhayati Abdullah. [Student Project] (Unpublished)

ID44785 Abdullah @ Ismail, Mohd Hafiz (2009) Factors that determining the selection of takaful agent amongst staffs of schools at Sura, Dungun / Mohd Hafiz Abdullah @ Ismail. [Student Project] (Unpublished)

ID43118 Abu Bakar, Ahmad Shah and Horian, Faizam (2014) The relationship between service quality and customer satisfaction in selected banks in Kuching / Ahmad Shah Abu Bakar ... [et al.]. Masters thesis, Universiti Teknologi MARA, Sarawak.

ID28674 Abu Bakar, Nor Asma (2010) Customer satisfaction towards Etiqa services provided in Kuantan Branch / Nor Asma Abu Bakar. [Student Project] (Unpublished)

ID28671 Abu Bakar, Nor Asmarina (2011) A study on the customer satisfaction toward agent services at MCIS Zurich Melaka Branch / Nor Asmarina Abu Bakar. [Student Project] (Unpublished)

ID30666 Abu Bakar, Roslina (2011) A study to measure the level of customer satisfaction towards product quality produced by Koperasi Pekebun Kecil Daerah Segamat Berhad ( Kopedas Berhad ) / Roslina Abu Bakar. [Student Project] (Unpublished)

ID31134 Abu Bakar, Siti Khadijah (2008) The important of service quality towards customer satisfaction at Menara Taming Sari / Siti Khadijah Abu Bakar. [Student Project] (Unpublished)

ID30896 Abu Hassan, Anita and Shaharudin, Mohd Rizaimy (2011) Product quality dimensions ranking: The preference of national motorcycle brand customers / Anita Abu Hassan...[et al.]. Voice of Academia (VOA), 6 (2). pp. 31-38. ISSN 1985-5079

ID44025 Adnan, Muhamad Sahidan (2013) The effectiveness of micro financial (Ar-Rahn) towards empowering the small muslim entrepreneur in Kelantan / Muhamad Sahidan Adnan. [Student Project] (Unpublished)

ID34427 Ag. Damit, Dayang Haryani Diana and Harun, Amran and Ahmad, Halim (2017) Kajian rintis ke atas sikap pengguna bukan islam terhadap produk makanan halal / Dayang Haryani Diana Ag. Damit, Amran Harun and Halim Ahmad. Borneo Akademika, 2 (1). pp. 52-60. ISSN 2462-1641

ID35159 Ahmad, Murzamir and Osman, Norhasnisam and Mukhtar, Farah Wahida (2017) Towards service quality improvement for passenger satisfaction at intercity express bus services / Murzamir Ahmad...[et al.]. [Student Project] (Unpublished)

ID32120 Ahmad, Nur Farah Wahida (2014) The level of customer satisfaction towards services cape in city campus libraries provided by higher education in Melaka, Melaka Bandaraya Bersejarah / Nur Farah Wahida Ahmad. [Student Project] (Unpublished)

ID31250 Ahmad Don, Siti Nor Hidayah (2010) Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don. [Student Project] (Unpublished)

ID42101 Ahmad Fuzir, Fatin Najua and A Rahman, Mohd Khirzan Badzli (2020) The mediating effect of customer satisfaction on the relationship between service quality, relationship quality, relationship quality, perceived value, and perceived price towards repurchase intention in the fast food industry / Fatin Najua Ahmad Fuzir and Mohd Khirzan Badzli A Rahman. Social and Management Research Journal (SMRJ), 17 (2). pp. 371-397. ISSN 0128-1089

ID33997 Ahmad Shafien, Fatin Nadhirah (2014) A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien. [Student Project] (Unpublished)

ID35461 Ahmad Yasmin, Ahmad Fikri and Hashim, Mohamad Amirudin and Arshad, Mohd Adnan (2014) Sustainable competitive advantage of taximonger among taxi companies / Ahmad Fikri Ahmad Yasmin, Mohamad Amirudin Hashim and Mohd Adnan Arshad. [Student Project] (Unpublished)

ID31285 Ahmad Zahdi, Azura and Nor Hashim, Nizman Hadi and Syed Mhd Hanafiah, Sharifah Arina (2020) Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah. Masters thesis, Universiti Teknologi MARA Shah Alam.

ID35036 Akbar, Jamaludin and Khamis, Muhammad Sazri and Mansor, Kamarul Ariffin (2006) A study on the students' perception of administrative service quality: a case of UiTM Kedah and Perlis / Jamaludin Akbar...[et al.]. [Research Reports] (Unpublished)

ID43978 Akmar, Nursyafika Syazani (2020) Case Study : Jiwa Kopi & Bingsu / Nursyafika Syazani Akmar. [Entrepreneurship Project] (Unpublished)

ID19540 Ali, Siti Meriam and Harun, Etty Harniza and Abdul Jalil, Muna and Mohamed Salleh, Musdiana (2011) Consumers’ purchase intention towards organic foods: a study among UiTM lecturers in northern region, Malaysia / Siti Meriam Ali ...[et al.]. [Research Reports] (Unpublished)

ID36762 Ali Akbar, Yong Azrina and Wan Mahamad, Wan Shahrul Aziah and Roslan, Izzatul Husna and Shaik Alaudeen, Muharratul Sharifah and Setapa, Mariam (2018) Logistic service quality as factors on brand trust / Yong Azrina Ali Akbar...[et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Kedah, p. 34. ISBN 9789670314563

ID34035 Alias, Muhammad Tarmizie and Md Salleh, Faridul Atrash and Abd Manaf, Nooraini (2010) Measurement the customer satisfaction towards the service quality at the Suri Delima Restaurant / Muhammad Tarmizie Alias...[et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID38507 Alias, Rosmaliza (2014) The effect of brand equity on consumer purchase intention : a study of SMEs frozen food product in Kota Bharu / Rosmaliza Alias. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID25350 Alwi, Nur Affiqah (2015) Customer's satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi. Degree thesis, Universiti Teknologi MARA Sarawak,Kampus Samarahan.

ID36921 Alwi, Nur Affiqah (2015) Customers' satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi. Degree thesis, Universiti Teknologi MARA Cawangan Sarawak.

ID19337 Amat Zakaria, Nur Hazirah (2005) Factors influencing the literacy of zakat on income in Lembaga Zakat Selangor, Selangor, 2008 / Nur Hazirah Amat Zakaria. [Student Project] (Unpublished)

ID18978 Aminudin, Asmahani (2007) The effectiveness of service quality performed by The New Straits Times Press (Malaysia) Berhad towards customer satisfaction / Asmahani Aminudin. [Student Project] (Unpublished)

ID19298 Aminudin, Nor Azwa (2007) A study on promotion strategy of KTMB Intercity service's in enhancing customer loyalty / Nor Azwa Aminudin. [Student Project] (Unpublished)

ID26928 Amir Ali, Faranimah and Muhamma Tahir, Ramli (2013) A study on acceptance of new retirement age policy among employees in Kota Kinabalu / Faranimah Amir Ali and Ramli Muhamma Tahir. [Student Project] (Unpublished)

ID45621 Amrahi, Amril Mu’idzuddin and Abd Kader, Ainul Amri and Jaafar, Safiuddin and Muhammad, Ridzuan and Rashid, Mohd Hazwan (2009) Business Plan : FUTSTYLO / Amril Mu’idzuddin Amrahi ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID36439 Amran, Azira and Makhtar, Nurul Akhmar Asmidar and Syed Hazani, Syed Ahmad Asyraf (2012) Students satisfaction in foods by cafeteria of UiTM Dungun / Azira Amran, Nurul Akhmar Asmidar Makhtar & Syed Ahmad Asyraf Syed Hazani. [Student Project] (Unpublished)

ID19448 Anderson, Ngelambong and Isa, Nina Farisha and Mohd Hanafiah, Mohd Hafiz and Kibat, Silverina Anabelle (2011) An IPA assessment of international guests’ perceptions on hotel service operations / Anderson Ngelambong…[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 2 (2). pp. 1-10. ISSN 1985-8914 ; 2590-3837

ID37903 Ariffin, Nur Izzatie (2012) The role of consumer perception towards customer acceptance of mobile customer relationship management (MCRM) / Nur Izzatie Ariffin. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID18886 Ariffin, Rohana Robiah (1998) A study on customer satisfaction on hotel services that focuses on front office, guest room and restaurant at Permai Park Inn International Kuala Terengganu / Rohana Robiah Ariffin. [Student Project] (Unpublished)

ID33927 Arshad, Afizana Izura and Ahmad, Azimah and Abu Bakar, Siti Balkis (2010) A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID47465 Asmuni, Shahariah and Yusoff, Sabariah and Mohd Jafri, Nur Liyana Asyiqin (2021) Predictors of intention to use reusable drinking straw: A case study in Selangor / Shahariah Asmuni, Sabariah Yusoff and Nur Liyana Asyiqin Mohd Jafri. Journal of Emerging Economies & Islamic Research, 9 (2). pp. 88-101. ISSN (e-ISSN): 2289-2559

ID33382 Ayob, Mastura (2004) Customer expectations towards semi-detached and bungalow house in Bukit Indah (Johor) Sdn Bhd / Mastura Ayob. [Student Project] (Unpublished)

ID34208 Ayob, Mohammad Zaki and Saman, Fatimah Mohd (2018) A study on key success factors and variables among cottage and village industries contributing towards consumers satisfaction and loyalty in Northern Kedah / Mohammad Zaki Ayob and Fatimah Mohd Saman. [Research Reports] (Unpublished)

ID31360 Azdel, Abdul Aziz and Awang, Khairil Wahidin and Raja Yusof, Raja Nerina and Mohd Radzi, Salleh and Ismail, Mohd Noor Ismawi (2019) Dimension manifestation of users’ psychographic traits towards online travel agency / Abdul Aziz Azdel... [et al.]. Journal of Academia, 7 (1). pp. 91-101. ISSN 2289-6368

ID26844 Azhar, Norquzaiman (2016) Effect of e-service quality towards customer satisfaction in online shopping among Y Generation at UTeM / Norquzaiman Azhar. [Student Project] (Unpublished)

ID33914 Azis, Ahmad Zamie and Kasmunee, Mohd Farhan and Ahmad, Jasmine (2010) Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

ID41034 Azizi Umar, Nur Azie (2019) Consumer purchase decision through online shopping among youth society / Nur Azie Azizi Umar. [Student Project] (Unpublished)

ID15315 Azmi, Azila and Sapi@Chikut, Monica Easter and Sayed Abdul Rahman, Sharifah Munirah (2015) Factors influencing cross-border shopping / Azila Azmi, Monica Easter Ak Sapi@Chikut and Sharifah Munirah Sayed Abdul Rahman. Esteem Academic Journal, 11 (2). pp. 27-34. ISSN 1675-7939

B

ID21059 Bahara, Noor Azfar Akmal (2007) A study on relationship between service quality and customer satisfaction towards Stadium Hang Jebat Melaka in 2007 / Noor Azfar Akmal Bahara. [Student Project] (Unpublished)

ID25113 Badie, Lia (2009) Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie. [Student Project] (Unpublished)

ID43263 Bagah, Casey Brent (2014) The factors influencing customer satisfaction towards the tour service provided in Rumah Terbalik, Tamparuli / Casey Brent Bagah. [Student Project] (Unpublished)

ID32121 Baharim, Nur Azni and Wan Abdul Sobir, Wan Nurul Hidayah (2014) A study on service quality provided by government agencies towards achieving customers satisfaction at Urban Transformation Centre (UTC) Melaka / Nur Azni Baharim and Wan Nurul Hidayah Wan Abdul Sobir. [Student Project] (Unpublished)

ID46364 Bahrin, Nurul Ummira and Musa @ Ngah, Siti Aminah and Mohamad Nor, Siti Masayu and Kamaluddin, Suhana Zuryati and Ahmad, Yusli Farhana (2008) Business Plan : Tadika Didik Murni / Nurul Ummira Bahrin ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID48255 Bakar, Noor Badairiah (2005) A preliminary study on site selection to host ISME2006 Conference- Kuala Lumpur Convention Center / Noor Badairiah Bakar. [Student Project] (Unpublished)

ID37008 Bandang, Augustine Iman and Minier, Lekny Eni (2017) Managing service quality, customer's satisfaction and loyalty: The case of RHB Bank Jalan Padungan Branch / Augustine Iman Bandang and Lekny Eni Minier. Masters thesis, Universiti Teknologi MARA Cawangan Sarawak.

ID37753 Banus, Adrian (2013) The study on customers’ attitude towards online advertising in KTC Convention & Apartment SDN BHD / Adrian Banus. [Student Project] (Submitted)

ID33911 Bohari, Abdul Manaf and Rainis, Ruslan and Marimuthu, Malliga (2010) Competative Advantages Issues On Customer Lifetime Value On Retailers Profitability’s / Abdul Manaf Bohari...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

ID37086 Bolhassan, Syaza Nurafiqa (2020) Difficulties faced by facility management employed in hotel / Syaza Nurafiqa Bolhassan. Degree thesis, Universiti Teknologi MARA Cawangan Sarawak.

ID19067 Bouthahab, Iman Elsalehin (2013) Customers’ heterogeneity and store patronage intention: a study of department stores in Libya / Iman Elsalehin Bouthahab. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 3 (3). Institute of Graduate Studies, UiTM, Shah Alam.

ID28701 Bujang, Norlisha (2010) The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang. [Student Project] (Unpublished)

ID42455 Bujang, Nur Zariffa Syafizza (2014) Factors affecting participant's satisfaction in agromarketing: Case study of FAMA Sarawak (Kuching & Samarahan) / Nur Zariffa Syafizza Bujang. [Student Project] (Unpublished)

ID36257 Bujang, Romzan (2015) Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang. Masters thesis, Universiti Teknologi MARA Cawangan Sarawak.

ID28647 Burhanuddin, Salwati (2018) Customer satisfaction towards Islamic banks among non-muslim customers in Kota Bharu / Salwati Burhanuddin. Other. Faculty of Business and Management, Segamat, Johor. (Unpublished)

C

ID26171 Che Din, Mohd Nazib and Jamsari, Mohamad Azmil and Sulaiman Azari, Muhammad Luqman (2018) Determining factor Influencing customer retention of insurance products and services: A case of sixma group / Mohd Nazib Che Din, Mohamad Azmil Jamsari and Muhammad Luqman Sulaiman Azari. [Student Project] (Unpublished)

ID13618 Chan, Eric (2014) Study of student satisfaction for "sandwiches" delivery approach / Eric Chan. Built Environment Journal (BEJ), 11 (1). pp. 37-52. ISSN 1675-5022 (In Press)

ID34695 Che Abdullah, Che Aine Shaheera and Mohamad, Nurfarhamuliana and Ede, Nurul Fathia (2012) The factors of email adoption in Small Medium Enterprise (SMEs) in Terengganu / Che Aine Shaheera Che Abdullah, Nurfarhamuliana Mohamad and Nurul Fathia Ede. [Student Project] (Unpublished)

ID37373 Che Anam @ Ab Rahman, Siti Aisyah (2015) Factors affecting customer retention on internet banking in Jerteh, Terengganu / Siti Aisyah Che Anam @ Ab Rahman. Industrial / Practical Training Report. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Submitted)

ID37848 Che Din, Nurul Syazwani (2012) Roles of personal values in affecting consumer acceptance towards Ar-Rahnu: a study at Bank Rakyat Gong Badak / Nurul Syazwani Che Din. [Student Project] (Submitted)

ID33033 Che Hashim, Ahmad Hafiz (2011) Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID27388 Che Husin, Rosharizan (2008) Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin. [Student Project] (Unpublished)

ID25302 Che Lazim, Mimi Shahira Wahida (2015) Customer satisfaction toward local spices product Taman Perpaduan Ipoh / Mimi Shahira Wahida Che Lazim. [Student Project] (Unpublished)

ID28843 Che Mat Nasir, Noryusniza (2011) Factors that contribute to the customer loyalty of Takaful Ikhlas Sdn Bhd / Noryusniza Che Mat Nasir. [Student Project] (Unpublished)

ID44940 Che Md Nor, Rumaizah and Mohamed Noor, Norlina and Ibrahim, Sueb and Shahril Anwar, Nor Hannah Shahirah and Mohamad Azlan, Muhammad Akmal (2021) The impact of employee commitment and satisfaction on training effectiveness / Rumaizah Che Md Nor ... [et al.]. International Journal of Service Management and Sustainability, 6 (1). pp. 147-164. ISSN 2550-1569

ID33990 Che Sulaiman, Nor Hasniah (2014) Expertise of salesperson influence customer purchase decision: A case study on Kemudi Timur Elektronik Sdn Bhd / Nor Hasniah Che Sulaiman. [Student Project] (Unpublished)

ID46040 Che Wan Nazami, Che Wan Nursyakira and Mohd Karim, Khairunnisa and Hashim Azmi, Nukhadija and Ruslan, Nurulikmila and Abu Baicar, Nuraslinda (2011) Fundamentals of Entrepreneurship : Groovy Tartlet / Che Wan Nursyakira Che Wan Nazami ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID33171 Cho, Sin Win and Md Isa, Normalisa and Salahuddin, Norkhazzaina and Sivapathy, Arunnaa and Ramlee, Afifah Alwani (2019) Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]. Voice of Academia (VOA), 15 (2). pp. 74-80. ISSN 2682-7840

ID44365 Chua, Bee Lia and Othman, Mohhiddin and Boo, Huey Chern and Ab.Karim, M. Shahrim and Ramachandran, Sridar (2009) Customer’s reaction to servicescape failure and associated recovery strategy: an exploration study in the food service industry / Chua Bee Lia ...[et al.]. Journal of Tourism, Hospitality & Culinary Arts, 1 (2). pp. 23-47. ISSN 1985-8914 , 2590-3837

ID45852 Cliffton, Rowena and Saar, Nandy Marlina and Iskandar, Siti Maheran (2014) Relationship between service quality, servicescape and outpatient satisfaction : A case of Kuching Specialist Hospital / Rowena Cliffton ... [et al.]. Masters thesis, Universiti Teknologi MARA Cawangan Sarawak.

D

ID21398 Dul Ngajis, Ernna Edayu (2007) A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis. [Student Project] (Unpublished)

ID28802 D.K., Rafidzah and L., Sonia and A.A., Azizan and R. H., Leoneeta (2020) Customer satisfaction level toward public hospital’s healthy cafeteria in Sabah / Rafidzah D.K.... [et al.]. ESTEEM Journal of Social Sciences and Humanities, 4. pp. 66-74. ISSN 2600-7274

ID44625 Dawi, Abdurahim and Hj Khalit, Nazarihan (2008) Assessing the perceived brand image of TM and customer satisfaction level at TMpoint in Kuching / Abdurahim Dawi ... [et al.]. [Student Project] (Unpublished)

ID28633 Duyok, Nazratul Radiah (2008) The effectiveness of Borneo Textile Corporation Sdn Bhd`s promotion strategy towards customer purchase decisions / Nazratul Radiah Duyok. [Student Project] (Unpublished)

E

ID30508 Ekmal Hisham, Nurulfatin Shahida (2015) Factors affecting customer satisfaction towards Islamic banking in Klang / Nurulfatin Shahida Ekmal Hisham. [Student Project] (Unpublished)

ID39007 Esmadol, Mohammed Irfan (2014) A study on customer expectations towards service quality of homestay in Kota Kinabalu, Sabah / Mohammed Irfan Esmadol. [Student Project] (Unpublished)

F

ID24312 Fadzil, Mohd Ikhmal (2010) The influence of design and typography on packaging effectiveness in the perception of the customers (radix fried chicken) / Mohd Ikhmal Fadzil. [Student Project] (Unpublished)

ID38707 Four, Fivia and Sipang, Louis and Willie, Sophia Mary and Gabril, Valerie and Nyamek, Venka Megafitria (2012) Fundamental of Entrepreneurship ETR300 : 3F Homestay / Fivia Four... [et al.]. [Entrepreneurship Project] (Unpublished)

ID28653 Fuad, Nor Fadillah (2011) Service quality and customer satisfaction among foreign customers towards PNB Darby Park Hotel / Nor Fadillah Fuad. [Student Project] (Unpublished)

ID44629 Fukey, Leena Nitin and Kumar, Jeetesh and Balasubramanian, Kandappan and Patil, Jyotsna A. (2016) Relationship marketing in hotel industry: A conceptual study / Leena Nitin Fukey … [et a.l]. Journal of Tourism, Hospitality & Culinary Arts, 8 (1). pp. 1-16. ISSN 1985-8914 , 2590-3837

G

ID34793 Ghazali, Mohd Muzamir and Ahmad, Nur Atiqah and Ahmad Zamzury, Nur Farhana and Tajuddin, Nur Shawani (2014) End user satisfaction of e-BRIM application among Segamat citizen: an empirical study / Mohd Muzamir Ghazali...[et al.]. [Student Project] (Unpublished)

ID27791 Ghazali, Norhaini (2011) A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali. [Student Project] (Unpublished)

H

ID22343 Haron, Md Azmi (2001) A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron. [Student Project] (Unpublished)

ID23559 Hashim, Nor Hashima and Yahya, Wan Kalthom and Asrul, Siti Aisyah (2018) Ethnicity, social influence, eco-label and purchase intention of consumers of green home electronic products / Nor Hashima Hashim, Wan Kalthom Yahya and Siti Aisyah Asrul. Social and Management Research Journal (SMRJ), 15 (2). pp. 47-63. ISSN 1675-7017

ID23585 Hashim, Nurul Soleha (2018) Consumer perception on MPH Bookstores service marketing towards achieving customer satisfaction / Nurul Soleha Hashim. [Student Project] (Unpublished)

ID24981 Harun, Hashidah (2009) Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun. [Student Project] (Unpublished)

ID25010 Hamzah, Hazlina (2010) Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah. [Student Project] (Unpublished)

ID25417 Hussin, Mohd Fairuz (2009) A study on customer satisfaction toward UMW Pennzoil website as lead generators marketing / Mohd Fairuz Hussin. [Student Project] (Unpublished)

ID25079 Hussain, Khairul Farhana (2011) A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain. [Student Project] (Unpublished)

ID29208 Hairuddin, Hanitahaiza and Abu Seman, Sharidatul Akma and Mohamad Mozie, Noorizan (2019) Customers’ satisfaction on the quality of e-commerce / Hanitahaiza Hairuddin, Sharidatul Akma Abu Seman and Noorizan Mohamad Mozie. Advances in Business Research International Journal (ABRIJ), 5 (3). pp. 1-10. ISSN 2462-1838

ID41432 Haji Akir, Hajah Oriah and Malie, Senian and Omar, Noraida (2011) Customers perception of integrity initiatives in University Technology MARA : A case study of University Technology MARA Sarawak / Hajah Oriah Haji Akir ... [et al.]. [Research Reports] (Unpublished)

ID25393 Haji Sidi Ahmad, Mohd Hazizol (2015) Service quality and students' satisfaction toward the Academic Affairs Division Services: UiTM Sarawak students' perspectives / Mohd Hazizol Haji Sidi Ahmad. [Entrepreneurship Project] (Unpublished)

ID31374 Halim, Siti Salwa (2015) The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim. [Student Project] (Unpublished)

ID31401 Halim, Solihaton Hanim (2009) TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim. [Student Project] (Unpublished)

ID44711 Hamad, Faarah Asmaisa (2012) The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad. [Student Project] (Unpublished)

ID31581 Hamid, Muhammad Kasyful Azhim (2019) Customers responsiveness towards service quality and satisfaction in Islamic Banks: A case study in Klang, Selangor / Muhammad Kasyful Azhim Hamid. [Student Project] (Submitted)

ID38703 Hamzah, Mohd Hazim (2013) Factors influencing customer’s decision-making towards unit trust: a study in Kota Bharu / Mohd Hazim Hamzah. [Student Project] (Unpublished)

ID32346 Hamzah, Siti Nur Hajar and Kamarolzaman, Farhana and Hussain, Suhaily (2011) Imitation goods in the fashion industry: protection for the consumers / Siti Nur Hajar Hamzah, Farhana Kamarolzaman, and Suhaily Hussain. [Student Project] (Unpublished)

ID30846 Hanapi, Raemah (2014) Customers' satisfaction on internet banking services : study on conventional banks in Kota Kinabalu / Raemah Hanapi. [Student Project] (Unpublished)

ID45918 Hanipah, Nor Hidayah (2017) Relationship between event quality and satisfaction among spectators at World Kite Festival / Nor Hidayah Hanipah. [Student Project] (Unpublished)

ID30897 Harun, Etty Harniza and Abdullah, Nor Hidayah (2011) Exploring young consumers’ purchase intention towards foreign brand / Etty Harniza Harun...[et al.]. Voice of Academia (VOA), 6 (2). pp. 39-56. ISSN 1985-5079

ID34467 Harun, Muhammad Shafiq (2015) The moderating effect of gender between customer quality factors and loyalty toward internet service provider in Malaysia / Muhammad Shafiq Harun. Industrial / Practical Training Report. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

ID20816 Hasan, Hairul Fadzlee Hisham (2005) Identifying the level of customer satisfaction and loyalty towards Habib ( A study at Habib Ampang Point showroom 2003/2004) / Hairul Fadzlee Hisham Hasan. [Student Project] (Unpublished)

ID5859 Hashim, Ahmad Ezanee and Ismail, Faridah and Akida, Murni and Isnin, Zarina and Natasha, Khalil and Abdul Rahim, Mardhati (2011) Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al]. Business and Management Quarterly Review (BMQR), 2 (4). pp. 56-64. ISSN 2180-2777

ID28445 Hashim, Nor Hasidah (2011) The relationship between customer satisfaction and service quality towards TM global products at Petaling Jaya / Nor Hasidah Hashim. [Student Project] (Unpublished)

ID29428 Hashim, Nurhazirah and Mohd Salleh, Mohammad Zaim and Muhamad Yunus, Nor Sara Nadia and Mat Shafie, Intan Syafinaz (2017) Customer satisfaction on e-SERVQUAL in Islamic online banking services / Nurhazirah Hashim …[et al.]. Advances in Business Research International Journal, 3 (2). pp. 1-8. ISSN 2462-1838

ID33377 Hasim, Mustafah (2001) Customer satisfaction towards employees provident fund (EPF) Johor Bahru members services counter / Mustafah Hasim. [Student Project] (Unpublished)

ID44408 Hassan, Nur Aqilah (2021) Factors affecting customer satisfaction in fast-food restaurant using fuzzy AHP : companies perspective / Nur Aqilah Hassan. [Student Project] (Unpublished)

ID26277 Hizam, Nurhafiza (2015) A study of factors that influence customer satisfaction in Islamic banking / Nurhafiza Hizam. [Student Project] (Unpublished)

ID37852 Hj Ismail, Nurul Huda (2013) Factors that contribute to customer loyalty towards Telekom Malaysia Kuantan / Nurul Huda Hj Ismail. Degree thesis, Universiti Teknologi MARA, Kelantan.

ID27782 Husain, Norhazimah and Abu Bakar, Zaynor Ashiqin (2013) Improving the public service delivery through client charter: a case study at Malacca Road Transport Department, UTC Malacca / Norhazimah Husain and Zaynor Ashiqin Abu Bakar. [Student Project] (Unpublished)

ID36664 Husni, Helmy and Ali, Norhidayah and Nik Abdul Rashid, Nik Ramli (2018) The effects of perceived quality, perceived risk, perceived price, and consumer behaviors towards purchase intention on Malaysia local products / Helmy Husni... [et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Merbok, Kedah, p. 11. ISBN 9789670314563 (Unpublished)

ID40349 Hussin, Mohd Fazmi (2012) Behavior study of consumers' expenditure at Cybercafe / Mohd Fazmi Hussin. [Student Project] (Unpublished)

I

ID22378 Isa, Rafidah (2007) Customers' awareness towards products offered by Budayatama Corporation Sdn Bhd / Rafidah Isa. [Student Project] (Unpublished)

ID23657 Ismail, Muhammad Mubarak and Mohd Noor, Nur Sarafaten and Amanina Athira Razlan, Razlan (2013) Attributes of panorama Melaka bus towards customer satisfaction / Muhammad Mubarak Ismail, Nur Sarafaten Mohd Noor and Amanina Athira Razlan. [Student Project] (Unpublished)

ID24667 Ismon, Ameerah (2011) Determinants of building customer loyalty in D’impian Inn Hotel Parit Raja / Ameerah Ismon. [Student Project] (Unpublished)

ID22497 Ismail, Faraeza (2003) An element contribute to customer satisfaction and dissatisfaction towards the new non-billing system provided by Tenaga Nasional Berhad / Faraeza Ismail. [Student Project] (Unpublished)

ID24793 Ideris, Azrian Azrina (2009) The study of customer commitment on relationship quality in Agrobank, Jerantut / Azrian Azrina Ideris. [Student Project] (Unpublished)

ID20882 Ibrahim, Mohammad Ariff (2006) Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim. [Student Project] (Unpublished)

ID19565 Ibrahim, Muhamad Zaki (2007) The relationship of service quality towards customer loyalty at Melaka International Trade Centre (MITC) / Muhamad Zaki Ibrahim. [Student Project] (Unpublished)

ID19213 Ibrahim, Muhammad Azman (2008) The impact of service quality on customers satisfaction to Melaka Sentral Sdn Bhd (MSSB) / Muhammad Azman Ibrahim. [Student Project] (Unpublished)

ID37841 Ibrahim, Nurhaini (2013) A study on the factors that influence customers intention to purchase of farmers product: a case study on FAMA market in Jerantut, Pahang / Nurhaini Ibrahim. Industrial / Practical Training Report. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

ID34162 Ibrahim, Rozaina (2004) A study on the association of quality services and customer satisfaction: a case study at Renaissance Kota Bharu / Rozaina Ibrahim. [Student Project] (Unpublished)

ID34304 Ibrahim, Sheha (2015) Assessing customer perception towards service quality (tangibility, reliability and responsiveness) at Section of Contribution EPF Kuantan / Sheha Ibrahim. Industrial / Practical Training Report. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

ID31036 Ibrahim, Siti Fatimah (2013) A study on customers satisfactions towards services quality at the Store Soon Seng Plaza Melaka / Siti Fatimah Ibrahim. [Student Project] (Unpublished)

ID30782 Ibrahim, Zalina (2014) Perception on the behaviors and attitudes of the public towards Sarawak corridor of renewable energy (SCORE) / Zalina Ibrahim. [Research Reports] (Unpublished)

ID45909 Imam Basri, Nurul Nadiah (2017) Perceptions towards local sports products among faculty of sports science and recreation students in UiTM Seremban / Nurul Nadiah Imam Basri. [Student Project] (Unpublished)

ID43538 Ishak, Hafiedah Afiqah (2016) Consumer interaction behavior, interaction expectation, trust and purchase intention : An empirical study on social media consumer / Hafiedah Afiqah Ishak. [Student Project] (Unpublished)

ID43650 Ismail, Hirun Azaman (2004) Measuring supplier’s service quality and customer satisfaction using servqual / Hirun Azaman Ismail. In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

ID40347 Ismail, Mohd Hafiz (2012) The factors that inluence consumer determinations to purchase organic vegetables: Case study at TESCO Kota Bharu / Mohd Hafiz Ismail. [Student Project] (Unpublished)

ID29137 Ismail, Mohd Noor Ismawi and Hanafiah, Mohd Hafiz and Hemdi, Mohamad Abdullah and Sumarjan, Norzuwana and Azdel, Abdul Aziz (2020) Determinants of customer acceptance and usage of mobile hotel reservation apps (MHRA): An exploratory factor analysis / Mohd Noor Ismawi Ismail ... [et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1). pp. 1-17. ISSN 1985-8914 ; 2590-3837

ID19493 Ismail, Mohd Noor Ismawi and Hemdi, Mohamad Abdullah and Sumarjan, Norzuwana and Hanafiah, Mohd Hafiz and Zulkifly, Muhammad Izzat (2017) Customer’s acceptance, usage and M-satisfaction of Mobile Hotel Reservation Apps (MHRA) / Mohd Noor Ismawi Ismail...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-18. ISSN 1985-8914 ; 2590-3837

ID34445 Ismail, Nor Syakiroh and Abu Masor, Siti Shakinah (2018) A study on service quality and student satisfaction at Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia (UUM) / Nor Syakiroh Ismail and Siti Shakinah Abu Masor. [Student Project] (Unpublished)

ID34042 Ismail, Norisfarizan and Ramli, Azura and Zahari, Mohd. Izwan and Ahmad, Jasmine (2010) Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

ID35635 Ismail, Siti Ilmiah (2014) The antecedents and influence of consumer relationship proneness towards perceived relationship quality and customer loyalty of apparel retailing industry in Malaysia / Siti Ilmiah Ismail. In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

ID31280 Ismail, Siti Nur Fakhira (2014) Determinants on service quality that affecting customer satisfaction in bumiputera printing industry / Siti Nur Fakhira Ismail. [Student Project] (Unpublished)

ID31362 Ismail, Siti Radhiah (2014) The relationship between service quality towards customer satisfaction at Parkson Grand Mahkota Parade / Siti Radhiah Ismail. [Student Project] (Unpublished)

ID41287 Ismail, Sulaiman (2012) Empowering customer awareness through social network: a case study of Sukimi Group / Sulaiman Ismail. [Student Project] (Unpublished)

ID27536 Ismail Suhaimy, Noor Hafizah (2010) A study on customers satisfaction towards Ar Rahn pawn Broking-i: Bank Kerjasama Rakyat at Jalan Tangsi Branch Kuala Lumpur / Noor Hafizah Ismail Suhaimy. [Student Project] (Unpublished)

ID18885 Izzat Zulkifly, Muhammad (2017) Technology readiness, customer perceived value, customer information satisfaction and behavioral intention on tablet-based menu ordering experience / Muhammad Izzat Zulkifly. PhD thesis, Universiti Teknologi MARA.

J

ID21504 Jamaludin, Siti Ainun Mardiah (2008) Tenants satisfaction towards the facilities provided by Technology Park Malaysia / Siti Ainun Mardiah Jamaludin. [Student Project] (Unpublished)

ID21246 Jamaluddin, Faizatul Fazliyana (2010) Measuring customer satisfaction towards HAI magazine amongst students at KPTM Bangi / Faizatul Fazliyana Jamaluddin. [Student Project] (Submitted)

ID21768 Jamari, Shahrul Ridzuan (2018) The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari. [Student Project] (Unpublished)

ID28509 Jaafar, Muhammad Arif (2019) Dimensions influencing service quality of Arabic restaurant towards customer satisfaction in Selangor / Muhammad Arif Jaafar. [Student Project] (Unpublished)

ID36065 Jaid, Nor Hilmi (1998) A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid. [Student Project] (Unpublished)

ID30843 Jaine, Andrea Sovilea (2014) Understanding the perception on customer experience among tourists in Labuan / Andrea Sovilea Jaine. [Student Project] (Unpublished)

ID47178 Jamadin, Nurnazirah and Mohammad, Samsiah and Sharkawi, Zurwina (2010) Job stress, job satisfaction, organizational commitment, and intention to quit among the employees of STIDC in Kuching / Nurnazirah Jamadin … [et al.]. [Student Project] (Unpublished)

ID20770 Jamal, Chatila @ Nur Asyhikin (2007) Customer satisfaction towards Lekor Shop product: research on end users of Menara TM / Chatila @ Nur Asyhikin Jamal. [Student Project] (Unpublished)

ID29994 Jamal, Hartini Zuhaila and Mahamed Ali, Faliza and Azmi, Roseazrina (2018) The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Roseazrina Azmi. Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-13. ISSN 2590-440X

ID41381 Jamalee, Mohd Haziq Fadhlullah (2013) The promotional strategies and its impacts to the level of customer acceptance toward Unit Trust Investment in ASNB Kuantan / Mohd Haziq Fadhlullah Jamalee. [Student Project] (Unpublished)

ID34127 Jamalludin, Nurazlina and Mat Noor, Mohamat Najib (2019) Future ‘New Old’ perception on colour preference of product design / Nurazlina Jamalludin and Mohamat Najib Mat Noor. In: e-proceedings Design Decoded 2019, 19 / 20 June 2019, Mangrove Tourism Complex, Sungai Merbok 08000 Sungai Petani, Kedah.

ID19666 Jamaludin, Mohd Fazil and Mohammed Shobri, Nordiyana and Mohammad, Azlyantiny (2013) The relationship between fun at work and work engagement / Mohd Fazil Jamaludin, Nordiyana Mohammed Shobri, Azlyantiny Mohammad. [Research Reports] (Unpublished)

ID43073 James Jimmy, Josephine Jelawat (2015) Relationship of advertising attributes towards Gen Y attitude and behavioral intentions of Gen Y to adopt online advertising / Josephine Jelawat James Jimmy. [Student Project] (Unpublished)

ID30844 Jamine, Philipia (2013) The relationship between perceived service quality and perceived service value towards customer revisit intention / Philipia Jamine. [Student Project] (Submitted)

ID26937 Javil, Joy Hardey (2008) A study on the effectiveness of Yayasan Sabah Market News Scan (MNS) for forest products in disseminating market information to it's subscribers / Joy Hardey Javil. [Student Project] (Unpublished)

ID32313 Ja’afar, Nur Alyani (2011) Determine factors influencing customer experience that affects customer satisfaction towards takaful product in Ikhlas Consultant & Services Johor Bahru / Nur Alyani Ja’afar. [Student Project] (Unpublished)

ID28849 Johari, Nur Afifah (2015) The relationship between service quality (SERVQUAL) and customer satisfaction towards customer re-patronage intentions in Johor Bahru tourism / Nur Afifah Johari. [Student Project] (Unpublished)

ID36000 John, Hudson Huan and Osman, Zarifah and Merais, Muhammad Nur Syafiq and Buyong, Menissa (2016) ENT300 24-Hours Laundry Service / Hudson Huan John... [et.al]. [Entrepreneurship Project] (Unpublished)

ID43264 John, Priscelie Lisa (2018) A study on KOPEKS brand awareness among government employees in the district of Papar, Sabah / Priscelie Lisa John. [Student Project] (Unpublished)

ID30847 John, Stephanie (2015) Relationship between service quality and customer satisfaction in ferry transportation in Labuan - Wawasan Perdana Ferry / Stephanie John. [Student Project] (Unpublished)

ID42396 Jubin, Liliana Jessy (2015) The customer satisfaction on drinking water / Liliana Jessy Jubin. [Student Project] (Unpublished)

ID41328 Juha, Ahmad Khairi (2017) FNM E-Commerce System (FES) / Ahmad Khairi Juha. Degree thesis, Universiti Teknologi MARA.

ID26773 Junit, Mohd Norman and Azaman, Mohammad Harith (2016) To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman. [Student Project] (Unpublished)

ID30650 Jusoh, Roselini (2009) Customer satisfaction toward Menara Taming Sari: a study at Melaka Taming Sari Berhad / Roselini Jusoh. [Student Project] (Unpublished)

K

ID25060 Kassim, Kamarul Farid (2010) Customer satisfaction towards operation counter services at Amanah Saham Nasional Berhad, Melaka Branch / Kamarul Farid Kassim. [Student Project] (Unpublished)

ID25572 Khalid, Muhammad Afiq (2010) Group hospital and surgical insurance: a case study on customer satisfaction towards the insurer / Muhammad Afiq Khalid. [Student Project] (Unpublished)

ID21213 Khalid, Nurul Amirah (2018) The impact of servicescape dimensions towards customer satisfaction at theme restaurants in Melaka / Nurul Amirah Khalid. [Student Project] (Unpublished)

ID26995 Kadir, Norlilah (2015) Factors affecting consumers preferences towards fishermen's market in PNK Papar Sabah / Norlilah Kadir. [Student Project] (Unpublished)

ID26997 Kaharuddin, Nurhamidah (2014) Automotive price reduced (Perodua); Factors that contribute the sale of automobile: The case of Perodua Alamesra Kota Kinabalu / Nurhamidah Kaharuddin. [Student Project] (Unpublished)

ID45976 Kamarudin, Nordiana Nadia (2018) Examining consumer buying behaviour on branded sports product / Nordiana Nadia Kamarudin. [Student Project] (Unpublished)

ID37810 Kamarulzaman, Nurul Suhaida Adila (2013) Young consumer’s green purchasing intention: case study in Bangi Selangor / Nurul Suhaida Adila Kamarulzaman. [Student Project] (Unpublished)

ID28666 Kamarun Saman, Nor Atikah (2011) Foreign customer satisfaction level towards KFC Holdings (Malaysia) Berhad / Nor Atikah Kamarun Saman. [Student Project] (Unpublished)

ID28207 Karim, Norain (2011) Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim. [Student Project] (Unpublished)

ID36797 Kasim, Kasirul Norman and Rateh, Audrey Nicholas (2013) The study of customer satisfaction towards Pernama Kem Penrissen Retail Outlet In Kuching, Sarawak/Kasirul Norman Kasim and Audrey Nicholas Rateh. Masters thesis, Universiti Teknologi MARA Cawangan Sarawak.

ID19189 Kasiran, Zolidah (2012) Customer’s satisfaction measurement using cognitive and emotion judgment survey: a case study of INTEC / Zolidah Kasiran. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 2 (2). Institute of Graduate Studies, UiTM, Shah Alam.

ID3 Kassim, Hamidah (2004) Towards delighting your customer / Hamidah Kassim. Info PinTAR (2). pp. 1-10. ISSN 1675-9907

ID20951 Kerma, Muhammad Irsyanuddin (2018) Acceptance and use of E-Government services among employees in government high education institution in Jalan Hang Tuah / Muhammad Irsyanuddin Kerma. [Student Project] (Unpublished)

ID30377 Khasnan, Nurul Alia (2010) Customer satisfaction towards company's performance at Scientex Heights Sdn Bhd / Nurul Alia Khasnan. [Student Project] (Unpublished)

ID26759 Ku Muhamad, Ku Muhamad Ariffuddin and Zulkifli, Muhammad Amirul Hasriq (2016) Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli. [Student Project] (Unpublished)

L

ID25710 Lamri, Muhd Lokman Nul Hakim (2014) A study on customers’ satisfaction towards services provided by agency at Urban Transformation Center (UTC) Melaka / Muhd Lokman Nul Hakim Lamri. [Student Project] (Unpublished)

ID22500 ldris, Noor Affendy (2001) A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris. [Student Project] (Unpublished)

ID25389 Langgit, Aja (2015) Customer Satisfaction on Services offered by Pos Laju Sungai Merah, Sibu, Sarawak / Aja Langgit. Degree thesis, Universiti Teknologi MARA Sarawak,Kampus Samarahan.

ID37286 Lee Hun Leong, Nagarajah and Boo Ho, Voon and Abdullah, Firdaus and Deen, Abdul Rahman and Seh Ling, Iris Syawe and Maghar Singh, Baljinder (2005) Service quality survey for Sarawak Forestry Corporation / Nagarajah Lee Hun Leong... [et al.]. [Research Reports] (Unpublished)

ID33139 Loh, Ka Chin (2019) Demistyfing consumer purchase intention for remanufactured auto parts / Loh Ka Chin...[et al.]. Voice of Academia (VOA), 15 (2). pp. 52-60. ISSN 2682-7840

ID35044 Luqman, Azyanee and Mohd Fazuri, Rosfazira and Zulqernain, Nurul Syaqirah and Mohamad, Siti Sarah and Mohd Fauzi, Mas Ayu Diana (2020) Determinants of organic food purchase intention among Malaysian consumers / Azyanee Luqman...[et al.]. Journal of Contemporary Social Science Research, 4 (1). pp. 22-28. ISSN 0128-2697

M

ID21081 Mohtar, Nor Marina (2007) Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar. [Student Project] (Unpublished)

ID21388 Mohd Amran, Ainaa Nadia (2007) Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran. [Student Project] (Unpublished)

ID21389 Mohamad, Aini Tasnim (2008) Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad. [Student Project] (Unpublished)

ID21484 Mahmood, Mohd Wahyuddin (2008) Comparative measurement of customer satisfaction based on their expectation and perceived value towards Bayo service / Mohd Wahyuddin Mahmood. [Student Project] (Unpublished)

ID21486 Mohd Yasin, Munira (2007) Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin. [Student Project] (Unpublished)

ID21494 Mohd Hassan, Normala (2007) Reader’s satisfaction level towards The Star printed newspaper / Normala Mohd Hassan. [Student Project] (Unpublished)

ID21497 Md.Shukri, Nur Izzatul (2008) The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri. [Student Project] (Unpublished)

ID22316 Mohd Sani, Farazila (2001) The important of quality service towards customer satisfaction / Farazila Mohd Sani. [Student Project] (Unpublished)

ID22317 Mohamed Aris, Fathilah (2007) Customer loyalty towards Tesco hypermarket Malacca / Fathilah Mohamed Aris. [Student Project] (Unpublished)

ID22318 Mohamed Tajuddin, Fatimah (2007) The determinants of the customer's satisfaction towards Amassurance Berhad Sungai Petani / Fatimah Mohamed Tajuddin. [Student Project] (Unpublished)

ID22353 Mohd Alias, Noor Shazila (2006) The impact of TMpoint service quality on the customer satisfaction at TMpoint Setapak / Noor Shazila Mohd Alias. [Student Project] (Unpublished)

ID23240 Masrek, Mohamad Noorman and Ahmad Uzir, Nora'ayu and Khairuddin, Irni Eliana (2013) Antecedents and impacts of trust in mobile transactions: a case study of Malaysian consumers / Mohamad Noorman Masrek, Nora'ayu Ahmad Uzir and Irni Eliana Khairuddin. [Research Reports] (Unpublished)

ID23450 Mad Daud @ Ajamain, Ermawati (2018) Factors influencing consumers’ online booking intention on hotel rooms / Ermawati Mad Daud @ Ajamain. [Student Project] (Unpublished)

ID23477 Md. Hanif, Nur Aliaa Diyana (2018) Influencing factors towards customer's choice of Umrah travel agencies / Nur Aliaa Diyana Md. Hanif. [Student Project] (Unpublished)

ID25013 Mohd Hatar, Hazwani (2009) Customer satisfaction,commitment and loyalty: key variables for successful customer centricity in business-to-business market focus on MNC-a study in Telekom Malaysia Berhad (TM), Ipoh Perak / Hazwani Mohd Hatar. [Student Project] (Unpublished)

ID25021 Md Zin, Ida Dayana (2009) A study on E-Government services in MYEG Services Berhad: customer perception of E-Government services quality / Ida Dayana Md Zin. [Student Project] (Unpublished)

ID25116 Mamat, Mazlina and Cheam, Chai Li and Nik Ismail, Nik Nor Hasimah (2013) The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail. [Research Reports] (Unpublished)

ID25254 Mohd Azlee, Mohamad Amirul Zharif (2014) The effects of perceived service fairness on satisfaction among customers in TM Point Taiping Perak / Mohamad Amirul Zharif Mohd Azlee. [Student Project] (Unpublished)

ID25556 Mihat, Muhamad Sukur (2011) The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Jasin Melaka / Muhamad Sukur Mihat. [Student Project] (Unpublished)

ID25610 Mohamed Eusop, Muhammad Ekhsan (2011) The satisfaction of Takaful customer towards the services provided by the Takaful operators / Muhammad Ekhsan Mohamed Eusop. [Student Project] (Unpublished)

ID25671 Malek, Muhammad Mahfuz (2009) A study on customer’s satisfaction toward services provided by Pertubuhan Peladang Kawasan Kuantan Utara (PPKKU) / Muhammad Mahfuz Malek. [Student Project] (Unpublished)

ID26008 Mohd Zafri, Syahirah Aisyah (2019) Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri. [Student Project] (Unpublished)

ID26051 Misngat, Nur Hidayah (2010) A study on the effectiveness of marketing mix towards customer satisfaction at Agro Bank, Bahau / Nur Hidayah Misngat. [Student Project] (Unpublished)

ID26554 Md Amin, Norsyafiqah and Razali, Rohidayu (2018) Student satisfaction towards food quality in dining hall at UiTM Terengganu Campus Dungun / Norsyafiqah Md Amin & Rohidayu Razali. [Student Project] (Unpublished)

ID26555 Mat Kassim, Rossyamila and Musa, Norshahidah (2017) The effectiveness of social media in promoting small restaurant from the customer perspectives: Bukit Tinggi 2, Klang / Rossyamila Mat Kassim & Norshahidah Musa. [Student Project] (Unpublished)

ID25711 M. Sarkawi, Munawarah (2010) Improving Telekom Malaysia’s customer satisfaction through their staff and business partner / Munawarah M. Sarkawi. [Student Project] (Unpublished)

ID21481 Muhamad Hassim, Mohd Hashimi (2006) Customer satisfaction and perception towards service quality: a case study of Cognis Oleochemicals in Malaysia / Mohd Hashimi Muhamad Hassim. [Student Project] (Unpublished)

ID22372 Mohd. Noh, Norfa Dila (2001) Enhancing the service quality as a strategy of maintaining competitive position in Malaysian telecommunication industry; a focus on Telekom Malaysia Berhad Gajah Berang, Malacca / Norfa Dila Mohd. Noh. [Student Project] (Unpublished)

ID26538 Mohd Nazlin, Nor Adilah and Ishak, Nor Hazimah (2018) Factors influencing customer satisfaction on food service establishment in Malaysia and other ASEAN countries / Nor Adilah Mohd Nazlin and Nor Hazimah Ishak. [Student Project] (Unpublished)

ID26012 Mohd Salim, Syazwani (2019) Factors that influence brand loyalty towards brand of smartphone among Generation Y / Syazwani Mohd Salim. [Student Project] (Unpublished)

ID25744 Mohamad Aswad, Fatin Nur Atiqah (2019) Influence of service quality and role of value for money towards customer satisfaction of Air Asia Airlines / Fatin Nur Atiqah Mohamad Aswad. [Student Project] (Unpublished)

ID21085 Md. Ali, Norehan (2005) Product quality: a study on improving the quality of Agromas product offered by Federal Agricultural Marketing Authority, Melaka / Norehan Md. Ali. [Student Project] (Unpublished)

ID24879 Mohd Faizal, Faizattul Dara Naquiah and Baba, Sharmin (2013) The relationship between services cape elements and customer satisfaction in a shopping mall the case of Suria KLCC Mall / Faizattul Dara Naquiah Mohd Faizal and Sharmin Baba. [Student Project] (Unpublished)

ID21411 Mohamed Yusoh, Aziemah (2018) The relationship between social media participation and employees' performance at Hamdan Abdullah Sdn Bhd, Kerteh, Terengganu Darul Iman / Aziemah Mohamed Yusoh. [Student Project] (Unpublished)

ID25282 Mohamad, Mohamad Taufiq (2009) The study of customer satisfaction towards Tabung Haji Travel and Services (Kuala Lumpur Branch) / Mohamad Taufiq Mohamad. [Student Project] (Unpublished)

ID25216 Mohd Kasim, Marina (2015) A study of factors that influence customers satisfaction towards online shopping in Klang Valley / Marina Mohd Kasim. [Student Project] (Unpublished)

ID22501 Mohamad Amin, Siti Zarina (2004) A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin. [Student Project] (Unpublished)

ID21083 Mohamed Yazid, Norazah (2007) A study on relationship between service quality and customer satisfaction: a case study of Melaka International Trade Centre (MITC) / Norazah Mohamed Yazid. [Student Project] (Unpublished)

ID25632 Md Radzi, Muhammad Hafiz (2011) A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi. [Student Project] (Unpublished)

ID30849 Madeng, Lily (2013) A study of women consumers in Kota Kinabalu : factors that influence women consumers towards their preference of online shopping / Lily Madeng. [Student Project] (Unpublished)

ID26927 Madli, Faerozh (2013) Assessing satisfaction level among car purchaser in Malaysia empirical study of Perodua Sabah region / Faerozh Madli. [Student Project] (Unpublished)

ID34006 Mahadi, Mohamad Noor Faiez and Ibnu, Md Ilyas Syahmi and Abdul Rahim, Nazihah and Rosdi, Rabi’atul ‘Adawiyah and Mazlan, Muzdalifah (2010) A Study of the Factors That Affect the Effectiveness of Counter Service towards Customer Satisfaction: A Case Study OF Student Affairs Division, Uitm Kedah / Mohamad Noor Faiez Mahadi...[et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID26196 Mahassan, Nur Syahirah (2011) Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan. [Student Project] (Unpublished)

ID44377 Mahmoud Dalloul, Mahmoud Hany and Ibrahim, Zuraeda and Tajul Urus, Sharina (2019) An integrative literature review on the success of accounting information systems and its impact on the ability to manage crises / Mahmoud Hany Mahmoud Dalloul, Zuraeda Ibrahim and Sharina Tajul Urus. In: ICAM2019 – International Conference on Accounting and Management. Faculty of Accountancy, Universiti Teknologi MARA Puncak Alam, Selangor, p. 133. ISBN 978-967-17038-0-9

ID49015 Mahmud, Syahrul Hezrin and Dzulkifli, Fatimah Zainab and Abd Aziz, Najdah (2011) Understanding customer orientation behaviour: a study on non-academic staff in UiTM Kuala Terengganu / Syahrul Hezrin Mahmud, Fatimah Zainab Dzulkifli and Najdah Abd Aziz. [Research Reports] (Unpublished)

ID36754 Mahshar, Mursyida and Abu Hassan, Anita and Jaafar, Elias and Ramli⁴,, Abd Rasyid and Mohd Isad, Nur Farahanum (2018) Determinants of consumer online reviews / Mursyida Mahshar...[et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 31. ISBN 9789670314563

ID19043 Malek, Haqimi (2009) The internal customer satisfactions towards USIM's Quality Management Unit Services / Haqimi Malek. [Student Project] (Unpublished)

ID38321 Mamat@ Nik Mohamed, Nik Nur Amalina (2013) Factor influence customer acceptance to invest in Islamic gold dinar in Kota Bharu, Kelantan / Nik Nur Amalina Mamat@ Nik Mohamed. Degree thesis, Universiti Teknologi MARA, Kelantan.

ID27003 Mappahli, Roslina (2006) A Study on customer satisfaction towards services provided by MITI Sabah Branch / Roslina Mappahli. [Student Project] (Unpublished)

ID36961 Mas Wan, Siti Nur Zuraida and Jafri, Nurul Aryani (2017) Customer satisfaction towards service quality in fast food restaurants / Siti Nur Zuraida Mas Wan & Nurul Aryani Jafri. [Student Project] (Unpublished)

ID35443 Mat, Azmi and Mohd Ali, Ainunnazlee and Mohamad Salleh, Mohammad Zaim and Kori, Nur Liana (2014) Post-purchase behavior: consume complaint behavior / Azmi Mat...[et al.]. In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

ID20779 Mat Ali, Syukrina Alini and Said, Noor Azzah and Munap, Rudzi (2012) The application of Hackman and Oldham’s job characteristics model to job satisfaction: view point from fast food outlet’ managers / Syukrina Alini Mat Ali , Noor Azzah Said and Rudzi Munap. [Research Reports]

ID37825 Mat Nawi, Noor Mardhiah (2013) Cross sectional study towards customer churn: a case in TNB Kota Bharu / Noor Mardhiah Mat Nawi. [Student Project] (Unpublished)

ID44927 Mat Ramly, Abuzar Al-Gefari (2012) A study on customer satisfaction of selected companies on equipment leasing service at Dungun Terengganu / Abuzar Al-Gefari Mat Ramly. [Student Project] (Unpublished)

ID23192 Mat Shafie, Intan Syafinaz and Mohd Yusof, Yuslina Liza and Mahmood, Ainun Nadzirah and Mohd Ishar, Nor Irvoni and Jamal, Hartini Zuhaila and Abu Kasim, Noor Hidayatul Aini (2018) Factors influencing the adoption of E-Payment: An empirical study in Malaysia / Intan Syafinaz Mat Shafie ... [et al.]. Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 53-62. ISSN 2462-1838

ID28768 Mat Zaki, Norsham Azeanti (2009) Examine the level of customer satisfaction towards service quality provided by SOCSO Melaka / Norsham Azeanti Mat Zaki. [Student Project] (Unpublished)

ID33968 Mawardee, Effi Effendi and Noor Azhar, Mohd Nur Farhan and Saad, Hana and Zakaria, Rozainizawati and Mat Saad, Siti Normaziah (2010) The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID34000 Mazlan, Fatin Nabila (2014) A study of factors that influence the hand phone purchase among teenagers in Kota Bharu (case study of secondary school) / Fatin Nabila Mazlan. [Student Project] (Unpublished)

ID37818 Mazlan, Syamimie Farhana (2013) A study of customer’s willingness to walk to shop / Syamimie Farhana Mazlan. [Research Reports] (Submitted)

ID30519 Md Azlan, Nurzalina (2011) The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan. [Student Project] (Unpublished)

ID28761 Md Hussain, Norshafini (2009) A study of service quality performance made by Opensoft Technologies Sdn Bhd / Norshafini Md Hussain. [Student Project] (Unpublished)

ID32384 Md Ngaripin, Nur Amariah (2012) The influence of price, service and product quality towards customer satisfaction of Honda Dealers Johor Bahru / Nur Amariah Md Ngaripin. [Student Project] (Unpublished)

ID41383 Md Sanusi, Shazana (2011) Study on factors affecting customer loyalty towards personal financing i-Aslah: A case of Bank Kerjasama Rakyat (M) Berhad in Kota Bharu, Kelantan / Shazana Md Sanusi. [Student Project] (Submitted)

ID19030 Md Zain, Farhan Zul Faqar (2004) Elements that influence customer satisfaction in buying a house: A study on Perbadanan Kemajuan Negeri Selangor (PKNS) Bangi / Farhan Zul Faqar Md Zain. [Student Project] (Unpublished)

ID30351 Md. Ab. Malik, Ariff and Hairuddin, Hanitahaiza and Shuib, Nurfaznim (2018) Openness to experience - a moderator between social commerce success factors and customer satisfaction relationship: facebook brand page platform / Ariff Md. Ab. Malik, Hanitahaiza Hairuddin and Nurfaznim Shuib. Management & Accounting Review (MAR), 17 (3). pp. 67-80. ISSN 2550-1895

ID42225 Mei, Ling Goh and Seng, Huat Tan and Ang, Elaine Hwee Chin and Mei, Qi Yap (2020) Customer satisfaction and brand switching intention of mobile service among university students / Mei Ling Goh ...[et al.]. Management and Accounting Review (MAR), 19 (2). pp. 93-116. ISSN 2550-1895

ID44373 Mezani, Sedik (2013) Measuring the customers satisfaction level toward the Singapore Chicken Rice Restaurant in Kuching / Sedik Mezani. [Student Project] (Unpublished)

ID20821 Mohamad, Hani Mardhati (2008) "A study of the 4P's in determining customer satisfaction of Taman Mini Malaysia & Mini Asean (TMMA)" / Hani Mardhati Mohamad. [Student Project] (Unpublished)

ID41417 Mohamad, Norsyafiqah and Misiran, Masnita and Md Yusof, Zahayu (2020) Customer Waiting Time in Department of Labour, Kuala Terengganu: A Queuing Approach / Norsyafiqah Mohamad, Masnita Misiran and Zahayu Md Yusof. Journal of Academia, 8. pp. 22-32. ISSN 2289-6368

ID36047 Mohamad, Nur Asyikin (2016) Consumer’s perception toward islamic home financing case study at: Ibu Pejabat Polis Kontinjen Kelantan / Nur Asyikin Mohamad. [Student Project] (Submitted)

ID27740 Mohamad, Nurul Huda (2009) Factors that makes up profitable customer loyalty toward the organizations / Nurul Huda Mohamad. [Student Project] (Unpublished)

ID37770 Mohamad, Salizah (2013) The mediating effect of housing satisfaction in quality of life of low-cost housing / Salizah Mohamad. [Student Project] (Submitted)

ID34769 Mohamad A‟Idil, Sara Aiffa (2016) The influence of organization learning, organization commitment and internal marketing on patient satisfaction: A case at Poliklinik Eksekutif USM / Sara Aiffa Mohamad A‟Idil. [Student Project] (Unpublished)

ID26902 Mohamad Hasim, Nur Syafiqah Aqilah and Zakaria, Saidatul Karimah (2016) The effects of brand experience, trust and satisfaction on building brand loyalty - an emphasis study of cosmetic brands in Klang Valley / Nur Syafiqah Aqilah Mohamad Hasim and Saidatul Karimah Zakaria. [Student Project] (Unpublished)

ID30444 Mohamad Jaffar, Nurul Huda (2010) The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Ipoh, Perak Darul Ridzuan / Nurul Huda Mohamad Jaffar. [Student Project] (Unpublished)

ID33083 Mohamad Rosli, Mohd Norisham (2011) A study on customer’s awareness towards SUKIMI’S products / Mohd Norisham Mohamad Rosli. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID27037 Mohamad Royani, Nurul Syamihah (2016) A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani. [Student Project] (Unpublished)

ID36668 Mohamad Salleh, Musdiana and Ali, Siti Meriam and Harun, Etty Harniza and Ahmad Mabrul, Nurul Aqidah (2018) Factors influencing tourists’ revisit intention to Pangkor Island: the role of travel motivation and destination satisfaction / Musdiana Mohamad Salleh... [et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Merbok, Kedah, p. 13. ISBN 9789670314563

ID44854 Mohamad Shah, Mimie Shazreen (2016) Service quality influence on customer satisfaction: A study of Sarawak river taxi services at Waterfront, Kuching / Mimie Shazreen Mohamad Shah. [Student Project] (Unpublished)

ID41181 Mohamad Zulkifflee, Nurfatihah (2015) Determinants of satisfaction among customer in “MAMAK” restaurant near KLCC / Nurfatihah Mohamad Zulkifflee. [Student Project] (Unpublished)

ID39404 Mohamad Zulkifflee, Nurfatihah (2015) Determinants of satisfaction among customer in “Mamak” restaurant near KLCC / Nurfatihah Mohamad Zulkifflee. [Student Project] (Unpublished)

ID25359 Mohamad@Othman, Nurasyura (2016) Satisfaction residents Kota Samarahan toward Kentucky Fried Chicken at Samarahan / Nurasyura Mohamad@Othman. [Student Project] (Unpublished)

ID27924 Mohamed, Norhishamudin (2010) Level of service quality provided by Bank Rakyat Bandar Baru Bangi / Norhishamudin Mohamed. [Student Project] (Unpublished)

ID42824 Mohamed, Nur Adlinna and Wan Jusoh, Nur Syafikah and Mahdzar, Mazlina (2017) Retail travel agent Service recovery toward customer satisfaction / Nur Adlinna Mohamed , Nur Syafikah Wan Jusoh and Mazlina Mahdzar. ASEAN Entrepreneurship Journal (AEJ), 3 (1). pp. 10-20. ISSN 2289-2125

ID33916 Mohamed Kassim, Azian and Abdul Ghani, Nadiah Maisarah and Abdul Sukor, Syuhairah and Ahmad, Jasmine (2010) Foreign students’ satisfaction on visa processing: comparison between public and private universities / Azian Mohamed Kassim...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

ID27828 Mohamed Rodwan, Nurhidayah (2008) A study on factors that influence customer satisfaction towards service at AC Nielsen company Kuantan branch / Nurhidayah Mohamed Rodwan. [Student Project] (Unpublished)

ID47312 Mohamed Yunus, Noor Azlina and Mohamed Yunus, Narazatul Akmal and Mohamed Anuar, Marhani (2020) Job Satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar. Advances in Business Research International Journal, 6 (2). pp. 154-165. ISSN (e-ISSN) 2462-1838

ID19316 Mohammad, Norhayati (2005) Developing customer relationship management for Golden Partners Management in achieving sustainable performance / Norhayati Mohammad. [Student Project] (Unpublished)

ID37334 Mohammad Othman, Mohamad Azahan (2015) Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman. Degree thesis, Universiti Teknologi MARA Cawagan Sarawak.

ID19485 Mohammed Shaed, Hazirah and Zulkefli, Nurul Atiqah and Ngali, Norzaidah and Rahmat, Norazlina (2017) Review on price, service quality and customer loyalty in fast food restaurant / Hazirah Mohammed Shaed...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-10. ISSN 1985-8914 ; 2590-3837

ID20635 Mohammed Shaed, Munirah and Tamby Chik, Chemah and Aini, Noorsyamimi and Nongchik, Nurulhuda (2015) The influence of sound and vision in sensory marketing towards customer purchasing behaviour in institutional foodservice / Munirah Mohammed Shaed ... [et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 7 (2). ISSN 1985-8914 ; 2590-3837

ID40703 Mohd, Idaya Husna and Julan, Joanna and Tuan Besar, Tuan Badrol Hisham (2020) Strategic training and development: the impact on employees’ performance / Idaya Husna Mohd, Joanna Julan and Tuan Badrol Hisham Tuan Besar. Journal of International Business, Economics and Entrepreneurship, 5 (2). pp. 80-84. ISSN 2550-1429

ID27349 Mohd Alamin, Nabilahuda (2014) The effectiveness of service quality towards customer satisfaction provided by insurance company at Bangsar, Kuala Lumpur / Nabilahuda Mohd Alamin. [Student Project] (Unpublished)

ID42696 Mohd Ali, Khairul Anuar (2004) The relationship between quality training practices and internal customer satisfaction: An empirical study in Malaysian local authorities / Khairul Anuar Mohd Ali. In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

ID35466 Mohd Ali, Nurfarahazreen (2014) Factors that contribute to customer dissatisfaction towards MPH Bookstores / Nurfarahazreen Mohd Ali. [Student Project] (Unpublished)

ID34149 Mohd Alias, Nor Azylia (2004) Customer satisfaction towards quality of mail services (Post express, Poslaju and Parcel) in the Pos Malaysia Batu Pahat / Nor Azylia Mohd Alias. [Student Project] (Unpublished)

ID28486 Mohd Ariff, Anis Natasha (2020) The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff. [Student Project] (Unpublished)

ID37336 Mohd Asri, Muhamad Syamim Hannan (2016) E-commerce websites performance towards online purchasing satisfaction / Muhamad Syamim Hannan Mohd Asri. Degree thesis, Universiti Teknologi MARA Cawangan Sarawak.

ID31078 Mohd Ayub, Siti Hajjar (2015) Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub. [Student Project] (Unpublished)

ID34065 Mohd Azhar, Amira (2014) The evaluation of the effectiveness of marketing mix (4 p’s) implementation activities towards performances of Perdana Resort, Pantai Cahaya Bulan, Kota Bharu from the guests’ perspectives / Amira Mohd Azhar. [Student Project] (Unpublished)

ID18961 Mohd Bashir, Ahmad Bahtiar (2006) Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir. [Student Project] (Unpublished)

ID33433 Mohd Din, Noormariana (2011) A study on comparisons of customer preferencen’s towards islamic and conventional personal loan / Noormariana Mohd Din. [Student Project] (Unpublished)

ID43022 Mohd Ismail, Siti Asura and Zainal, Intan Juliyani (2017) Self-service technology (SST) towards guest satisfaction in hotel industry / Siti Asura Mohd Ismail and Intan Juliyani Zainal. [Student Project] (Unpublished)

ID42199 Mohd Johan, Mohd Remie and Teoh, May Xyn and Abdul Manab, Nur Farhanah and Md Syed, Md Azalanshah and Mohd Adnan, Hamedi (2020) Customer retention in digital media business platforms in Malaysia / Mohd Remie Mohd Johan … [et al.]. Forum Komunikasi (FK), 15 (1). pp. 116-137. ISSN 0128-2379 (e-ISNN)

ID36759 Mohd Khir, Mohd Radzi and Hussain, Mohammad Khairul Anwar and Mohamed, Rohaya (2018) Factors influencing customers’ choice of Umrah service provider / Mohd Radzi Mohd Khir ... [et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sg Petani, Kedah, p. 33. ISBN 9789670314563

ID26235 Mohd Koyah, Nuramirah and Ibrahim, Siti Karimah (2014) Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim. [Student Project] (Unpublished)

ID41080 Mohd Mokhtar, Siti Syairah (2013) The factors that influence the satisfaction of FELDA community towards the listing of FGV share in Bursa Malaysia / Siti Syairah Mohd Mokhtar. Degree thesis, Universiti Teknologi MARA, Kelantan.

ID19223 Mohd Nafees, Nafezeana (2006) The relationship between the job satisfaction and job stress among government employees in the Chief Minister's Department Seri Negeri Ayer Keroh Melaka / Nafezeana Mohd Nafees. [Student Project] (Unpublished)

ID20910 Mohd Nasir, Mohd Nahar Faiz (2007) The effects of marketing mix strategies on car buyers' satisfaction (a case of Pantai Bharu Holdings Sdn. Bhd.) / Mohd Nahar Faiz Mohd Nasir. [Student Project] (Unpublished)

ID35353 Mohd Nazri, Nadia and Adzharuddin, Nor Azura and Ridzuan, Abdul Rauf (2020) Malaysian perceptions on Rayani Air’s Islamic corporate image and its impact on the future Islamic Airlines / Nadia Mohd Nazri...[et al.]. Voice of Academia (VOA), 16 (1). pp. 50-56. ISSN 2682-7840

ID28179 Mohd Nooh, Norasmah and Rosli, Norsyafiqah (2013) Perceptions towards service quality and impact on repatronage intention at Melaka River Cruise / Norasmah Mohd Nooh and Norsyafiqah Rosli. [Student Project] (Unpublished)

ID42643 Mohd Noor, Nor Hamiza and Omar, Siti Nazirah and Mahphoth, Mohd Halim (2011) Customer satisfaction on services cape towards re-patronage intention: a study of hotels and resorts in Ayer Keroh Melaka / Nor Hamiza Mohd Noor, Siti Nazirah Omar and Mohd Halim Mahphoth. [Research Reports] (Unpublished)

ID31644 Mohd Pauzi, Yusnida (2009) The customer satisfaction toward supporting services of teaching and learning activities provided by USIM / Yusnida Mohd Pauzi. [Student Project] (Unpublished)

ID31383 Mohd Rafdzi, Siti Shahayu (2015) Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi. [Student Project] (Unpublished)

ID44587 Mohd Ramlee, Noridawati (2010) Tenant perception on factors that should be in the shopping mall case study: Plaza Alam Sentral (Shah Alam) SACC Mall (Shah Alam) Aeon Bukit Tinggi Shopping Centre (Klang) Aeon Bukit Raja Sopping Centre (Klang) / Noridawati Mohd Ramlee. Degree thesis, Universiti Teknologi MARA.

ID33241 Mohd Rashid, Salimah and Huam, Hon Tat and Thoo, Ai Chin and Md Rasli, Amran and Abd Hamid, Abu Bakar and Baharun, Rohaizat (2010) Pengaruh persekitaran dalaman dan rekabentuk kompleks membelibelah ke atas tingkah-laku pembelian pengguna / Salimah Mohd Rashid...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

ID42035 Mohd Razali, Nor Azimah (2012) A study on customers’ satisfaction toward online shopping / Nor Azimah Mohd Razali. [Student Project] (Unpublished)

ID27763 Mohd Razali, Norhayu (2015) The influences of service quality dimension towards customer satisfaction at Takaful Company in Malacca / Norhayu Mohd Razali. [Student Project] (Unpublished)

ID33704 Mohd Razali, Nurul Liyana (2020) Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. [Student Project] (Unpublished)

ID38529 Mohd Rosly, Nor Hidayah (2014) Factors that influence consumer credit / Nor Hidayah Mohd Rosly. [Student Project] (Unpublished)

ID37911 Mohd Salleh, Mohamad Shamsul Aizat (2013) Factors affecting online shopping behaviour in Malaysia / Mohamad Shamsul Aizat Mohd Salleh. Degree thesis, Universiti Teknologi MARA, Kelantan.

ID23194 Mohd Salleh, Mohammad Zaim and Muhamad Yunus, Nor Sara Nadia and Abdul Ghani, Nadiah Maisarah and Arifin, Norafifa and Mohd Ali, Ainunnazlee (2018) The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ... [et al.]. Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 63-68. ISSN 2462-1838 (Submitted)

ID27384 Mohd Shalahim, Nadia Farhan (2010) Foreigner’s satisfaction towards tourism Malaysia Pahang’s services / Nadia Farhan Mohd Shalahim. [Student Project] (Unpublished)

ID27404 Mohd Sharif, Nadiah (2010) A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif. [Student Project] (Unpublished)

ID37719 Mohd Sohaimi, Mohd Amirul Shafeeq (2013) Factors influencing customers decision in choosing ASNB unit trust products : case study on ASNB Kuala Terengganu / Mohd Amirul Shafeeq Mohd Sohaimi. Industrial / Practical Training Report. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

ID19202 Mohd Sutan, Mohd Syamsul (2008) The effectiveness of promotional mix to create customer awareness towards the existing of business sales TM Melaka in 2007 / Mohd Syamsul Mohd Sutan. [Student Project] (Unpublished)

ID42045 Mohd Tohid, Haniza Anis (2021) Factors influencing visitors’ satisfaction towards green spaces in Tasik Melati at Kangar Perlis / Haniza Anis Mohd Tohid. Degree thesis, Universiti Teknologi MARA Perlis.

ID33524 Mohd Tormidzi, Syafawati (2011) Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID46805 Mohd Yatim, Muhammad Farhan (2016) An analysis of service quality among tourists in Broga Hills / Muhammad Farhan Mohd Yatim. [Student Project] (Unpublished)

ID44717 Mohd Yusof, Norlaili (2008) A study on customer’s satisfaction toward quality service provided by Bank Islam / Norlaili Mohd Yusof. [Student Project] (Unpublished)

ID39139 Mohd Yusoff, Siti Sabariah (2013) A study on the customer service experience towards finance Department Of Universiti Malaysia Kelantan (UMK) Jeli Campus / Siti Sabariah Mohd Yusoff. [Student Project] (Unpublished)

ID32855 Mohd Zin, Nurul Aida (2012) Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin. Degree thesis, Universiti Teknologi MARA, Kelantan.

ID34030 Mohd. Yusop, Nuramira and Zakaria, Siti Munawarah (2010) Food-service industry: an overview of attributes that influences customers to repeat purchase intention / Nuramira Mohd. Yusop and Siti Munawarah Zakaria. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID44616 Mohi, Zurinawati and Zaireen, Abu and Sulaiman, Maimunah (2014) Brand personality dimensions and their effects on customer satisfaction in Kuala Lumpur hotels / Zurinawati Mohi …[et al.]. Journal of Tourism, Hospitality & Culinary Arts, 6 (1). pp. 37-44. ISSN 1985-8914 , 2590-3837

ID40342 Moktar, Noradawiah and Zainuddin, Noraini and Omar, Noor Zaidah (2016) A study on customer satisfaction in the training service sector: Saffone Counselling Training and Consultant Sdn Bhd / Noradahwiah Moktar, Noraini Zainuddin and Noor Zaidah Omar. Masters thesis, Universiti Teknologi Mara Cawangan Johor.

ID36735 Montong, Aida (2018) Determinants of job satisfaction among employees at Kuching High Courts /Aida Montong. Masters thesis, Universiti Teknologi MARA Cawangan Sarawak, Kampus Samarahan.

ID42578 Morni, Nor Sara (2015) Customer satisfaction and loyalty of Desa Ilmu local supermarkets / Nor Sara Morni. [Student Project] (Unpublished)

ID37073 Morsidi, Nur Aqidah (2020) Development of strategies in developing affordable housing from developer perspective / Nur Aqidah Morsidi. Degree thesis, Universiti Teknologi MARA Cawangan Sarawak.

ID39532 Mualasan, Faiezah Diyanah (2019) Factors influencing consumer behaviour on purchasing fast food / Faiezah Diyanah Mualasan. [Student Project] (Unpublished)

ID45314 Muda, Aishah Masturah (2014) Assessing the level of customers' perception with the security and safety of car park at shopping malls / Aishah Masturah Muda. [Student Project] (Unpublished)

ID36743 Muhamad, Azim Izzuddin and Osman, Mohd Najmie and Said, Nurul Nabila and Ma’rof, Nur Afiqah (2018) Determinants of customer relationship as mediating effect on service quality and customer loyalty: a case study Takaful Ikhlas / Azim Izzuddin Muhamad...[et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 29. ISBN 9789670314563

ID28713 Muhamad, Noorwahida (2009) Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad. [Student Project] (Unpublished)

ID27827 Muhamad Ali, Nur Syafiqah Alia (2008) Factors that contribute to customers loyalty towards nutrilite: A case study in Cheras, Kuala Lumpur / Nur Syafiqah Alia Muhamad Ali. [Student Project] (Unpublished)

ID34543 Muhamad Narawi, Nur Mary Farisha and Hadi Rusdi, Nur Syafiqah (2018) Factors that influence customer loyalty in fast food restaurants / Nur Mary Farisha Muhamad Narawi and Nur Syafiqah Hadi Rusdi. [Student Project] (Unpublished)

ID42472 Muhamad Noor, Sarina and Nasirun, Noraini and Abduljabbar Sultan, Abdulsatar and Mohamed, Jaaffar (2016) Customer’s quest for quality of products and services offered by farmers’ organization / Sarina Muhamad Noor ... [et al.]. ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 31-41. ISSN 2289-2125

ID46283 Muhamad Saleh, Nor Khafizah (2010) Assessing in-flight meals/food attributes through passengers' level of satisfaction: a case of Malaysia airlines passengers / Nor Khafizah Muhamad Saleh. Masters thesis, Universiti Teknologi MARA.

ID35932 Muhamad Suhaili, Muhd. Haniz Azahari and Hamdani, Illyas Azmeer and Haji Sulaiman, Khalid and Shafie, Muhd. Afifuddin and Joisin, Jasper (2015) ENT300 Fundamental of Entrepreneurship. Business Plan : Mockingjay Futsal Centre / Muhd. Haniz Azahari Muhamad Suhaili... [et al.]. [Entrepreneurship Project] (Unpublished)

ID19073 Muhammad, Kamil (2007) The passengers' perceptions towards the service quality provided by Mara Liner in Klang Valley / Kamil Muhammad. [Student Project] (Unpublished)

ID43592 Muhammad, Nurul Farhana (2012) Study of job satisfaction among staffs at Standard Chartered Scope International (M) Sdn Bhd / Nurul Farhana Muhammad. [Student Project] (Unpublished)

ID42230 Muhammad Alwi, Abdul Rasyid (2019) A study on spending behaviour of national higher education fund corporation (PTPTN) borrowers / Abdul Rasyid Muhammad Alwi. [Student Project] (Unpublished)

ID35350 Muhammad Firdaus, Nur Shahidatul Aina and Shaharudin, Haszlin and Ahmad, Mohammad Azroll and Bonollo, Elivio and Wan Omar, Wan Noor Faaizah and Hasan, Zakiyah (2020) A development of conceptual model for defining users’ quality perception in product design / Nur Shahidatul Aina Muhammad Firdaus ... [et al.]. Voice of Academia (VOA), 16 (1). pp. 26-35. ISSN 2682-7840

ID45165 Muhammad Rashdan, Rusydina Aqilah (2020) Case Study : Fazerra Beauty House Saloon and Spa / Rusydina Aqilah Muhammad Rashdan. [Entrepreneurship Project] (Unpublished)

ID33142 Muhd Nabil Hanif, Hassim and Mohd Raziff, Jamaluddin (2015) Green branding : the effect of green trust towards brand loyalty of the five-star hotel guest / Muhd Nabil Hanif Hassim and Mohd Raziff Jamaluddin. In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

ID45000 Muhd Radzi, Siti Hajar and Azmi, Nur Ummaimah (2017) Factors affecting online food purchase intention : the case of UiTM Terengganu / Siti Hajar Muhd Radzi & Nur Ummaimah Azmi. [Student Project] (Unpublished)

ID30800 Musa, Rosidah (2006) Do satisfied customers loyal? : Unravelling the role of trust in the ‘High Touch’ purchasing context / Rosidah Musa. Gading Journal for the Social Sciences, 10 (1). pp. 1-15. ISSN 2600-7568

ID31531 Musa, Rosidah (2005) Formulating direct sales customers’ satisfaction strategies : Application of Importance-Performance Analysis (IPA) approach / Rosidah Musa. Gading Business and Management Journal, 9 (1). pp. 1-25. ISSN 2600-7568

ID26799 Mustafa, Muhammad Faiz (2016) The impact of servicescape towards repatronage intentions among Generation Y in shopping malls in Bandaraya Melaka / Muhammad Faiz Mustafa. [Student Project] (Unpublished)

ID19312 Mustafa, Norazilah (2006) Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa. [Student Project] (Unpublished)

ID31304 Mustapa, Siti Nur Syuhada (2011) Customer’s satisfaction towards service quality of life insurance products at MCIS Zurich in Melaka Branch / Siti Nur Syuhada Mustapa. [Student Project] (Unpublished)

ID32424 Mustapha, Nur Arfah (2010) Managing customer retention in Etiqa Takaful Khiron’s Agency Group: a manifestation of theory and practices / Nur Arfah Mustapha. [Student Project] (Unpublished)

ID32087 Mustaqim, Nur Farah Umira (2010) Case study SapuraCrest Petroleum Berhad importants screening application in the selection process / Nur Farah Umira Mustaqim. [Student Project] (Unpublished)

N

ID25332 Noordin, Mohd Ariff (2012) The effective of service quality towards customer satisfaction at Majlis Amanah Rakyat Negeri Melaka / Mohd Ariff Noordin. [Student Project] (Unpublished)

ID25969 Norfaezar, Nurul Niezar (2019) Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar. [Student Project] (Unpublished)

ID33021 Napiah, Ainatun Nadrah (2011) A study on tenant satisfaction toward payment service management of Property Management Unit at Perbadanan Kemajuan Negeri Pahang (PKNP) / Ainatun Nadrah Napiah. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID46418 Narani, Junaidi @ Saudi (2016) The relationship between citizen satisfaction with assessment rates & rate-related services. A case study, Mukah Division, Sarawak / Junaidi @ Saudi Narani. PhD thesis, Universiti Teknologi MARA Cawangan Sarawak.

ID33395 Nasir, Julaiyha (2005) Future potential of Plaza Angsana / Julaiyha Nasir. [Student Project] (Unpublished)

ID36556 Nasir, Nurul Afifah and Suboh, Nur Suhaida (2017) Purchasing fruits at retail store: assessing customer satisfaction / Nurul Afifah Nasir & Nur Suhaida Suboh. [Student Project] (Unpublished)

ID41743 Nawi, Muhammad Nazmi (2010) Study on customer satisfaction towards service quality in Kuwait finance house Kuala Lumpur main branch / Muhammad Nazmi Nawi. [Student Project] (Unpublished)

ID33526 Nawi, Nor Laili (2011) A study on impulsive buying behaviour among consumers in Kota Bharu / Nor Laili Nawi. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID25344 Nazri, Muhammad Izzul Hanis (2015) Tourist satisfaction towards facilities provided in Melaka heritage sites / Muhammad Izzul Hanis Nazri. [Student Project] (Unpublished)

ID28669 Nekmat, Nor Asyrani and Zainal Abidin, Noor Nadiah (2013) The impact of service quality dimensions (SERVQUAL) on customer satisfaction at Tabung Haji Tampin / Nor Asyrani Nekmat and Noor Nadiah Zainal Abidin. [Student Project] (Unpublished)

ID38682 Ngah @ Omar, Nurul Uzma (2014) Factors influencing demand of air cargo: a case study on Malaysia Airlines Cargo Sdn Bhd (MASKARGO) / Nurul Uzma Ngah @ Omar. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID27472 Nik Aziz, Nik Dalila (2009) 7P’s marketing strategy affecting customer purchase intention towards a house in Arataz Equity Sdn.Bhd / Nik Dalila Nik Aziz. [Student Project] (Unpublished)

ID33374 Nik Hussin, Nik Syuhailah (2002) Customer satisfaction of Proton car models in Johor Bahru area / Nik Syuhailah Nik Hussin. [Student Project] (Unpublished)

ID27473 Nik Ismail, Nik Hasnita (2009) Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail. [Student Project] (Unpublished)

ID32949 Nik Sulaiman, Nik Nur Aswad (2011) A study on the factos that influence ASNB brand loyalty / Nik Nur Aswad Nik Sulaiman. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID34776 Nizar, Nuranisah (2016) A study of convenience store attributes in influencing customers’ patronage intention / Nuranisah Nizar. [Student Project] (Unpublished)

ID37149 Noami, Nurul Nabilah (2015) A study on factors affecting dividend payout policy of consumer sector in Malaysia : a case study in Malaysia / Nurul Nabilah Noami. Industrial / Practical Training Report. Bachelor of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

ID43019 Noorazam, Mohammad Shafik and Abd. Rahim, Nurul Shuhada (2018) Factors that affecting customer satisfaction towards JomPay services / Mohammad Shafik Noorazam and Nurul Shuhada Abd. Rahim. [Student Project] (Unpublished)

ID42772 Noorham, Nareesa and Syed Annuar, Sharifah Nurafizah and Guliling, Hasnawati (2020) The impact of business ethics behaviour on the customers’ loyalty in beauty industry among university students’ in Malaysia / Nareesa Noorham, Sharifah Nurafizah Syed Annuar and Hasnawati Guliling. Insight Journal : International, Refereed, Open Access, Online Journal, 6 (14). pp. 138-142. ISSN 2600-8564

ID28839 Noorham, Nareesa and Syed Anuar, Sharifah Nurafizah and Guliling, Hasnawati (2020) The practices of local cosmetic product on the customer loyalty among Malaysian youth / Nareesa Noorham, Sharifah Nurafizah Syed Anuar and Hasnawati Guliling. ESTEEM Journal of Social Sciences and Humanities, 5. pp. 1-10. ISSN 2600-7274

ID28210 Nordin, Norahayu (2011) The customers’ satisfaction towards service quality of Out Going Inspection (OGI) at UMW Advantech Sdn Bhd/ Norahayu Nordin. [Student Project] (Unpublished)

ID19553 Nordin, Nur Diyana (2008) Acceptance of Tesco store brand of products by consumers / Nur Diyana Nordin. [Student Project] (Unpublished)

ID45803 Nordin, Shamsul Khairul Annuar and Abd Razak, Abd Fatah and Mamat, Mohd Saro (2009) Business Plan : BCB Self-Service Laundry / Shamsul Khairul Annuar Nordin , Abd Fatah Abd Razak & Mohd Saro Mamat. [Entrepreneurship Project] (Unpublished)

ID33170 Norsyamira, Shahrin and Rabiatul Adawiyah, Abd Rahman and Noorliza, Zainol and Noor Saliza, Salmi and Mohd Faisal, Abdul Wahab (2015) Eco-friendly food packaging : young consumers’ perceptions & practices / Norsyamira Shahrin ... [et al.]. In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

O

ID22339 Othman, Khairol Azli (2003) Relationship marketing and its effects towards customers' satisfaction: a case study on Cari Sparepart Sdn. Bhd. / Khairol Azli Othman. [Student Project] (Unpublished)

ID22455 Omar, Rosdadawiyad (2006) An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar. [Student Project] (Unpublished)

ID22460 Omar, Siti Nazirah (2006) Relationship between customer satisfaction and loyalty towards ASNB services in Kuala Lumpur / Siti Nazirah Omar. [Student Project] (Unpublished)

ID24590 Osman, Afiqah Izzati (2015) A study on effects of service quality dimension towards customer satisfaction in Z Rich Corporation Sdn Bhd / Afiqah Izzati Osman. [Student Project] (Unpublished)

ID24779 Osman, Aziroh (2011) Customer satisfaction towards life and family Takaful service (Etiqa as an operator) in Kepala Batas Pulau Pinang / Aziroh Osman. [Student Project] (Unpublished)

ID22361 Omar, Nor Hashimah (2005) Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar. [Student Project] (Unpublished)

ID22377 Omar, Normayanti (2001) A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar. [Student Project] (Unpublished)

ID33070 Omar, Norliani (2011) Customers’ satisfaction toward front counter services in Valuation & Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) / Norliani Omar. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID26311 Omar, Nurliana (2011) The study on customer satisfaction towards credit card / Nurliana Omar. [Student Project] (Unpublished)

ID23923 Othman, Masedayu (2019) Analysis on the impacts of marketing mix towards Malaysian consumer’s satisfaction in purchasing organic pineapples case study at Merlimau Utara, Melaka / Masedayu Othman. [Student Project] (Unpublished)

ID27464 Othman, Nazihah and Shaikh Norsham, Siti Nurhaziqah Qadirah (2014) To study the e-banking on effectiveness among Senawang Specialist Hospital (SALAM) staff / Nazihah Othman and Siti Nurhaziqah Qadirah Shaikh Norsham. [Student Project] (Unpublished)

ID44509 Othman, Norazia (2013) Factors that influence job satisfaction among the employees at PETRONAS Carigali, Miri, Sarawak (Human Resources Department, Financial and Accounts Department, Reliability and Maintenance Department, and Operation Readiness and Strategy Assurance Department) / Norazia Othman. [Student Project] (Unpublished)

ID19386 Othman, Putri Liana (2008) Promotional mix practiced by KFC affect consumer perception towards healthy fast food / Putri Liana Othman. [Student Project] (Unpublished)

ID19495 Othman, Siti Fadilah (2007) The effectiveness of promotion towards customer awareness on ASG scheme in ASNB Kuala Lumpur / Siti Fadilah Othman. [Student Project] (Unpublished)

P

ID26537 Pakhri, Nur Fazlin and Mohd Zubri, Norazleena (2017) Factors influencing millennial choice of fast food at East Coast of Malaysia / Nur Fazlin Pakhri and Norazleena Mohd Zubri. [Student Project] (Unpublished)

ID31269 Pardi, Siti Nur Ain (2014) The relationship between supplementary services and customer satisfaction at Intekma Resort & Convention Centre (IRCC) / Siti Nur Ain Pardi. [Student Project] (Unpublished)

ID43541 Peter, Jackline (2015) Customer expectations, perceptions and satisfaction on service quality by instep training service provider / Jackline Peter. [Student Project] (Unpublished)

ID30848 Pius, Emmylen (2013) Staff perception on customer choice of stay case of Shangri-La Rasa Ria Resort Tuaran / Emmylen Pius. [Student Project] (Unpublished)

ID26936 Primus, Jodie Kessy (2008) A study on customers perception towards service quality provided by Sabah Ports Sdn Bhd / Jodie Kessy Primus. [Student Project] (Unpublished)

ID29117 Putit, Lennora and Abdullah, Mohamad Fariz (2019) Exploring relationship marketing tactics & customer loyalty: issues in the Malaysian mobile telecommunication sector / Lennora Putit and Mohamad Fariz Abdullah. Journal of International Business, Economics and Entrepreneurship (JIBE), 4 (1). pp. 21-26. ISSN 2550-1429

ID46048 Pyeman, Jaafar and Ali, Jati Kasuma (2004) A study on customers satisfaction of stage bus fares and services in Kuching, Sarawak / Jaafar Pyeman ... [et al.]. [Research Reports] (Unpublished)

R

ID21479 Ramli, Mohd Harith (2007) The factors that influencing customer behavior on servicescape offered by Mutiara Johor Bahru / Mohd Harith Ramli. [Student Project] (Unpublished)

ID21483 Radzuan, Mohd Redza Nizam (2008) Customer satisfaction toward Sahabat EON program / Mohd Redza Nizam Radzuan. [Student Project] (Unpublished)

ID22368 Ramli, Norazilah (2006) Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli. [Student Project] (Unpublished)

ID24833 Ruslan, Dhabitah (2009) Customer satisfaction among Utusan Melayu’s customer toward product, price and content of the newspaper / Dhabitah Ruslan. [Student Project] (Unpublished)

ID25114 Roslaili, Lily Suryana (2011) Effectiveness of Customer Relationship Management (CRM) towards enhancing customer loyalty in Epic Evolution (M) Sdn Bhd, Johor / Lily Suryana Roslaili. [Student Project] (Unpublished)

ID25715 Rahman, Munirah (2012) IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman. [Student Project] (Unpublished)

ID24878 Rozaini, Fairuz Ayuni (2010) Customers' satisfaction towards marketing mix of an international hypermarket (Case study of Carrefour Hypermarket, Pulau Pinang) / Fairuz Ayuni Rozaini. [Student Project] (Unpublished)

ID21707 Ramli, Norhazwani (2015) Determinants in customers' satisfaction towards quality of the Ar-Rahnu service provided : case study in Kluang, Johor / Norhazwani Ramli. [Student Project] (Submitted)

ID38266 Rahim, Amir Hamzah (2013) Youth’s acceptance toward streamyx broadband packages by TM Point Kuala Krai, Kelantan / Amir Hamzah Rahim. [Student Project] (Submitted)

ID19173 Raja Harun, Tengku Wasimah (2011) Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah. [Student Project] (Unpublished)

ID30614 Raja Iza Akhmar, Raja Eddy Akhmar (2012) The foreign tourists’ satisfaction towards the service quality provided by travel agencies in Kota Kinabalu, Sabah / Raja Eddy Akhmar Raja Iza Akhmar. [Student Project] (Unpublished)

ID47702 Rambli, Mohammad Syadiqin and Hamsad, Fazril Haniff (2015) A study on the perception of consumer towards the implementation of Goods and Service Tax (GST) on the 1st of April 2015 within Kota Kinabalu Higher Education Institution / Mohammad Syadiqin Rambli and Fazril Haniff Hamsad. [Student Project] (Unpublished)

ID37013 Ramlee, Fadzilah (2015) Relationship between service quality and customer satisfaction at Tabungan Haji Kuching / Fadzilah Ramlee. Degree thesis, Universiti Teknologi MARA Cawangan Sarawak.

ID28769 Ramli, Norshazliza (2009) The effectiveness of service quality management practice in Kluang Mall to achieve customer satisfaction / Norshazliza Ramli. [Student Project] (Unpublished)

ID27824 Ramli, Nur Haslina (2008) A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli. [Student Project] (Unpublished)

ID31167 Ramli, Siti Mashita (2010) The role of “Marketing and education Unit Park” in the development of parks in Putrajaya / Siti Mashita Ramli. [Student Project] (Unpublished)

ID32266 Rashid, Nur Farahin (2011) 1 Aslah personal financing-I and customer satisfaction: a case study of Bank Rakyat, Masai / Nur Farahin Rashid. [Student Project] (Unpublished)

ID19551 Rasib, Normaslindahwati (2008) A study on the impact of logistic strategy towards customer satisfaction: A study of BC Petrochemical, Malaysia / Normaslindahwati Rasib. [Student Project] (Unpublished)

ID31394 Raujan, Siti Zanita (2010) A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan. [Student Project] (Unpublished)

ID31868 Razak, Zatul Akmar (2009) Implementing total quality management in Unit Trust Operations Department of PNB: a case study of Permodalan Nasional Berhad (PNB) / Zatul Akmar Razak. [Student Project] (Unpublished)

ID32638 Razali, Nur Eylia and Abdul Karim, Nurfatin (2013) The factor that affecting customer satisfaction in insurance Prudential BSN Takaful / Nur Eylia Razali and Nurfatin Abdul Karim. [Student Project] (Unpublished)

ID47476 Rob A'i, Mohamad Nazri (1996) Customers' perceptions towards stationery section at Yaohan, The Mall / Mohamad Nazri Rob A'i. [Student Project] (Unpublished)

ID29415 Rochin Demong, Nur Atiqah and Otman, Abdul Kadir and Bawasa, Salmi (2016) Influencing factors on customer satisfaction towards American brands in the food and beverage industry in Malaysia / Nur Atiqah Rochin Demong, Abdul Kadir Othman and Salmi Bawasa. Advances in Business Research International Journal, 2 (2). pp. 1-8. ISSN 2462-1838

ID30433 Roseli, Nurul Fazareen (2009) A study on the relationship between customer satisfaction and service level among ASNB agents at Seremban / Nurul Fazareen Roseli. [Student Project] (Unpublished)

ID44369 Roslan, Mohamed Irfan (2014) The determinant of hotel quality service toward customer satisfaction : a study at Hotel UiTM Dungun / Mohamed Irfan Roslan. [Student Project] (Unpublished)

ID32578 Roslan, Nur Fatin Farhana and Hasri, Nur Hazirah (2014) The influence of store image on customer satisfaction: case study of Pemasaran Melaka Sdn. Bhd. / Nur Fatin Farhana Roslan and Nur Hazirah Hasri. [Student Project] (Unpublished)

ID31283 Roslan, Siti Nur Fashah (2011) Factors influencing customers to choose Ar Rahnu in Bank Rakyat Sungai Buloh / Siti Nur Fashah Roslan. [Student Project] (Unpublished)

ID28632 Rosli, Rusydi (2012) A study of customer satisfaction towards Telekom Malaysia Berhad (TM) in Kota Kinabalu, Sabah / Rusydi Rosli. [Student Project] (Unpublished)

ID31238 Rosli, Siti Noorhazwanie (2014) A study of factors affecting customers’ demand towards loan provided by Sabah Credit Corporation / Siti Noorhazwanie Rosli. [Student Project] (Unpublished)

S

ID21181 Sulman, Nurfadhila (2008) Achieving customer satisfaction through teamwork; from the perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman. [Student Project] (Unpublished)

ID21468 Samsidi, Mazlina (2006) Customer satisfaction at container operation department of Northport (Malaysia) Berhad / Mazlina Samsidi. [Student Project] (Unpublished)

ID21785 Solehen, Siti Sarah (2018) Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen. [Student Project] (Unpublished)

ID21501 Shaari, Nurasyikin (2009) A study on factors contributed towards repeat purchase behavior / Nurasyikin Shaari. [Student Project] (Unpublished)

ID23612 Sulaiman, Nurul Amanina (2019) Factors influencing customer’s satisfaction towards 5-star hotel services in Johor Bahru / Nurul Amanina Sulaiman. [Student Project] (Unpublished)

ID24940 Simpon, Fazli Shah (2010) Case study: customers satisfaction towards Mercedes-Benz’s after sales & services / Fazli Shah Simpon. [Student Project] (Unpublished)

ID25322 Saad, Mohd Alif Nurfahmi (2011) The effects of marketing mix on the customer satisfaction of Ar-rahnu by Agrobank Alor Gajah, Melaka / Mohd Alif Nurfahmi Saad. [Student Project] (Unpublished)

ID25831 Suhaimi, Nur Dini Zafirah (2019) Influence of services quality on customer satisfaction towards Hotel Sentral Riverview Melaka / Nur Dini Zafirah Suhaimi. [Student Project] (Unpublished)

ID25518 Sabu, Mohd Syafierul (2010) KLAS in – flight catering: measuring the effectiveness of service quality towards customer satisfaction / Mohd Syafierul Sabu. [Student Project] (Unpublished)

ID21573 Sabri, Muhammad Farid (2018) Factors influence student’s online purchase intention through travel agency sites / Muhammad Farid Sabri. [Student Project] (Unpublished)

ID22348 Saharon, Mohd Nazrul Ikram (2004) A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon. [Student Project] (Unpublished)

ID23620 Sulaiman, Muhammad Hasif and Harris Fadilah, Nursyafiqah and Mohd Fauzi, Siti Masturah Ayu (2013) A study on the level of customer satisfaction towards tangible facilities in Melaka River Pirate Park / Muhammad Hasif Sulaiman, Nursyafiqah Harris Fadilah and Siti Masturah Ayu Mohd Fauzi. [Student Project] (Unpublished)

ID37335 Saad, Asmah (2015) Customers satisfaction towards Islamic banking services: A study of Malaysian banks in Kuala Lumpur / Asmah Saad. Degree thesis, Universiti Tekologi MARA Cawangan Sarawak.

ID32085 Saad, Nur Faradila (2011) Factors that influencing customer satisfaction towards Melaka River Cruise (MRC) / Nur Faradila Saad. [Student Project] (Unpublished)

ID34982 Saad, Ramli and Ishak, Hadzli and Johari, Nur Rashidi (2010) The impact of demographic factors toward customer loyalty: A study on credit card users / Ramli Saad...[et al.]. [Research Reports] (Unpublished)

ID19359 Saadun, Nurul Asyiqin (2008) Perceived customer satisfaction on Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Nurul Asyiqin Saadun. [Student Project] (Unpublished)

ID26944 Sabdurani, Juliannie (2015) A study on factors of selecting smartphones of the Tabika Kemas teachers in Lahad Datu / Juliannie Sabdurani. [Student Project] (Unpublished)

ID34607 Sadek, Daing Maruak and Anuar, Azyyati and Zainal, Noor Saliza (2011) Comparative study on service quality in Bank Islam (BIMB): Sungai Petani, Kedah / Daing Maruak Sadek...[et al.]. [Research Reports] (Unpublished)

ID47462 Safira, Anya and Nur Aini, Atika (2021) Determinants of Indonesian muslim consumers' willingness to pay for Taiwanese snacks: the role of the halal logo / Atika Nur Aini and Anya Safira. Journal of Emerging Economies & Islamic Research, 9 (2). pp. 102-117. ISSN (e-ISSN): 2289-2559

ID26185 Sahidan, Nur Solatul Ima (2008) The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan. [Student Project] (Unpublished)

ID43016 Said, Sakina and Jamaluddin, Umi Hawa (2018) Factors that influenced customers’s satisfaction towards train services at KTM Sungai Petani / Sakina Said and Umi Hawa Jamaluddin. [Student Project] (Unpublished)

ID34493 Saidin, Nasirah and Nazarudin, Nazatul Nadhirah and Mohd Noor, Wan Nursyahidatul Husna (2016) Customers’ satisfaction towards Penang International Airport Services / Nasirah Saidin, Nazatul Nadhirah Nazarudin and Wan Nursyahidatul Husna Mohd Noor. [Student Project] (Unpublished)

ID40974 Saidin, Sainah (2015) A study on women`s preference towards imported cosmetics over local products in Kota Kinabalu, Sabah / Sainah Saidin. [Student Project] (Unpublished)

ID36831 Sait, Siti Asmida (2020) Principles of entrepreneurship (Ent 530): business model canvas: Stelo Hijab / Siti Asmida Sait. [Entrepreneurship Project] (Unpublished)

ID35247 Saji, Sharzalina and Abu Hajia, Sharmilla and Abdul Hamid @ Zaidi, nurul syahidah (2012) ENT 300 The Donut Divas / Nunes Anak Stephen @ Jauk... [et.al]. [Entrepreneurship Project] (Unpublished)

ID28126 Saleem, Norjan (2010) Customer satisfaction toward agents at Etiqa Bandar Baru Klang / Norjan Saleem. [Student Project] (Unpublished)

ID18963 Saleh, Alia Zafira (2007) The impact of service quality on customer satisfaction, a study on Tanjung Offshore Services / Alia Zafira Saleh. [Student Project] (Unpublished)

ID31393 Salleh, Siti Zaharah (2009) 4P’s marketing strategy affecting customer’s purchase intentions towards Maxis / Siti Zaharah Salleh. [Student Project] (Unpublished)

ID34046 Salman, Salmah and Mohd Nazir, Siti Nazira and Md Yusuf, Siti Nur Raidah and Ahmad, Jasmine (2010) A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

ID30748 Samad, Sarminah and Abdullah, Zaini (2007) The influence of organizational justice and demographic variables on employee willingness to engage in customer oriented behaviour / Sarminah Samad and Zaini Abdullah. Gading Journal for the Social Sciences, 11 (01). pp. 71-84. ISSN 2600-7568

ID34311 Samsudin, Nur Aisah (2015) The factors that influence customer loyalty towards Telecommunication Company (Telco) in Kota Bharu, Kelantan / Nur Aisah Samsudin. Industrial / Practical Training Report. Bachelor of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

ID33304 Sapee, Nurul Liyana (2011) Factors that influence consumer ethics in purchasing process of pirated VCDs and CDs / Nurul Liyana Sapee. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID27397 Sapie, Suriana (2008) “The Fadors Influence Consumer’s Acceptance towards High Speed Broadband by Telekom Malaysia Berhad Kota Bharu Kelantan / Suriana Sapie. [Student Project] (Unpublished)

ID47598 Sapli, Nurfarhana and Dullah, Siti Asmah (2015) Trust and confidence towards the public sector : Investigating the level of transparency in public sector organization in Kota Kinabalu / Nurfarhana Sapli and Siti Asmah Dullah. [Student Project] (Unpublished)

ID42056 Saripin, Sofia Sarmimi and Stephen, Victoria Asong (2018) Factors affecting tourist revisit intention to Sunway Lagoon Theme Park / Sofia Sarmimi Saripin & Victoria Asong Stephen. [Student Project] (Unpublished)

ID40030 Setapa, Mariam and Kamarul Zaman, Liziana and Wan Mustapha, Wan Asma Hanim and Mohd Kanafiah, Siti Farah Haryatie and Mohd Noor, Nor Raihana Asmar (2020) Relationship between service quality and customer satisfaction during halal certificate application in Kelantan / Mariam Setapa...[et al.]. Journal of Contemporary Social Science Research, 4 (2). pp. 1-11. ISSN 0128-2697

ID35080 Setapa, Mariam and Kamarul Zaman, Liziana and Wan Mustapha, Wan Asma Hanim and Mohd Kanafiah, Siti Farah Haryatie and Mohd Noor, Nor Raihana Asmar (2020) Service Quality and Customer Satisfaction: Halal Certificate Application in Malaysia / Mariam Setapa...[et al.]. Journal of Contemporary Social Science Research, 4 (1). pp. 39-48. ISSN 0128-2697

ID44386 Shafee, Muhammad Yahya (2012) Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee. [Student Project] (Unpublished)

ID18968 Shaharuddin, Asmah (2005) A study on PKNS staff sensitivity towards customer satisfaction / Asmah Shaharuddin. [Student Project] (Unpublished)

ID36681 Shaiful Anuar, Syuhaida (2019) The impact of new media advertising on consumer decision making process / Syuhaida Shaiful Anuar. [Student Project] (Unpublished)

ID34246 Shakri, Noor Suziera (2014) Influences of visitors motivation on decision making: A case study on Petrosains Discovery Centre / Noor Suziera Shakri. Industrial / Practical Training Report. Bachelor of Science (Hons) Statistics, Kota Bharu. (Unpublished)

ID34819 Shamsul Khalil, Shuhaniza (1994) A study on the service quality and consumers perception towards it / Shuhaniza Shamsul Khalil. [Student Project] (Unpublished)

ID26275 Sharudin, Nurfatihah (2013) Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin. [Student Project] (Unpublished)

ID45912 Shikh Hassan, Shikh Muhammad Norhisham (2017) Consumer satisfaction toward online shopping among students at UiTM Seremban / Shikh Muhammad Norhisham Shikh Hassan. [Student Project] (Unpublished)

ID29200 Siti Norashikin Bashirun, Bashirun and Nur Idayu, Badrolhisam and Farah Shazlin, Johari and Nurhafizah, Mohd Zolkapli and Nor Maslia, Rasli Samudin and Nur Faithzah, Jamian (2016) Students' green perception and behavior / Siti Norashikin Bashirun ... [et al.]. Malaysian Journal of Sustainable Environment (MySE), 1. pp. 39-49. ISSN 0128-326X

ID33082 Sofian, Norasyikin (2011) The effect of Corporate Social Responsibility (CSR) initiatives on consumer purchasing behaviour: A study on Celcom (Axiata) Berhad / Norasyikin Sofian. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID29634 Soo, Cheng Chuah and S-T, Cao Stella and J-Y, Guo Trey and Z-J, Lian Ivey (2019) Consumers’ adoption of mobile payment: comparison between China and Malaysia / Soo Cheng Chuah … [et al.]. Advances in Business Research International Journal (ABRIJ), 5 (2). pp. 1-8. ISSN 2462-1838

ID43649 Sukri, Nurshahila (2010) Impact of Islamic ethics on customer satisfaction in selected Islamic bank at Kota Bharu, Kelantan / Nurshahila Sukri. [Student Project] (Unpublished)

ID26817 Sulaiman, Nazmi Hasif and Amran, Nur Hamizah (2016) The satisfaction level of medical tourism in Putra Specialist Hospital (Melaka) Sdn Bhd / Nazmi Hasif Sulaiman and Nur Hamizah Amran. [Student Project] (Unpublished)

ID38212 Sulum, Nursuainah (2013) A study on factors influencing the residents’ responsiveness towards the promotion events conducted by Perbadanan Putrajaya (PPj) / Nursuainah Sulum. [Student Project] (Unpublished)

ID45910 Supardi, Shuqran Hafiz (2017) Relationship between customer satisfaction with perceived quality and attitudinal loyalty / Shuqran Hafiz Supardi. [Student Project] (Unpublished)

ID46249 Swandi, Nor Ajlaa Najwa (2018) The comparison of footwear at each level of intensity during babrbell back squat among weightlifters / Nor Ajlaa Najwa Swandi. [Student Project] (Unpublished)

ID23353 Syawe, Seh Ling and Hamali, Jamil and Lee, Beng Yong and Sarkawi, Adib (2008) Quality performance of Universiti Teknologi Mara Sarawak 2006 / Iris Syawe Seh Ling ...[et al.]. [Research Reports] (Unpublished)

ID43202 Syed Marzuki, Sharifah Zannierah and Yahya, Wan Kalthom (2004) From transaction marketing to relationship marketing a new perspective / Sharifah Zannierah Syed Marzuki and Wan Kalthom Yahya. In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

ID45916 Syed Wahid, Syed Mohd Naim (2017) Experience quality and visitor satisfaction at water theme park / Syed Mohd Naim Syed Wahid. [Student Project] (Unpublished)

T

ID21737 Tahir, Hanafi Mohd and Abdul Rani, Mohd Khairul Azahari and Shaari, Syahrul Nizam (2011) Graphic roles in constructing an appealing packaging of traditional health herbal products / Hanafi Mohd Tahir, Mohd Khairul Azahari Abdul Rani and Syahrul Nizam Shaari. [Research Reports] (Unpublished)

ID22261 Thabet Ali, Waddah Ismail (2018) Modeling the mediating effects of job satisfaction and organizational commitment on the relationship between internal marketing and market orientation: A study among banks employees in the republic of Yemen / Waddah Ismail Thabet Ali. In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

ID33250 Talib, Murni Farhana (2011) Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID34036 Tengku Abdul Kadir, Tengku Hilmi and Muhammad Kamal, Muhammad Haniff (2010) Exploring the communication gaps factor affecting the service delivery: a case study in Lembaga Hasil Dalam Negeri (LHDN) Sungai Petani Branch / Tengku Hilmi Tengku Abdul Kadir and Muhammad Haniff Muhammad Kamal. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID31641 Tengku Hashim Badli, Tengku Muhammad Hazwan (2011) A study on factor contributing to customer satisfaction towards Anika Insurance Broker / Tengku Muhammad Hazwan Tengku Hashim Badli. [Student Project] (Unpublished)

ID28921 Teo, Carol Boon Chui and Mohd Yusof, Mohd Zahin (2017) The counterfeit goods conundrum: an analysis of demand situation among Malaysian consumers / Teo Carol Boon Chui and Mohd Zahin Mohd Yusof. Journal of International Business, Economics and Entrepreneurship (JIBE), 2 (2). pp. 11-19. ISSN 2550-1429

ID43376 Teoh, Yeong Kin and Abu Hasan, Suzanawati and Zahari, Siti Nur Atikah (2020) Data envelopment analysis for Malaysia courier services performance and customer satisfaction / Teoh Yeong Kin, Suzanawati Abu Hasan, and Siti Nur Atikah Zahari. Journal of Computing Research and Innovation (JCRINN), 5 (3). pp. 25-33. ISSN 2600-8793

ID28908 Thomas, Bibianah and Tahir, Nor Suziwana (2019) The effect of corporate social responsibility towards consumer buying behaviour: a study among universities students / Bibianah Thomas and Nor Suziwana Tahir. Journal of International Business, Economics and Entrepreneurship (JIBE), 4 (2). pp. 8-18. ISSN Journal of International Business, Economics and Entrepreneurship (JIBE)

ID44540 Tijani, Nasiru and Okunola, G.A. and Yina, Orga Donald (2012) Service delivery and customers’ satisfaction in some selected hotels in Ikeja areas of Lagos state / Tijani Nasiru … [et al.]. Journal of Tourism, Hospitality & Culinary Arts, 4 (3). pp. 1-17. ISSN 1985-8914 , 2590-3837

ID25314 Tuah, Stephanie Lallai (2015) Understanding consumer's attitude towards online shopping purchase intention / Stephanie Lallai Tuah. [Student Project] (Unpublished)

ID41759 Tuan Soh, Tuan Nordiana (2008) A study on customer’s satisfaction towards service quality of Al-Rajhi Bank / Tuan Nordiana Tuan Soh. [Student Project] (Unpublished)

W

ID24804 Wilfred, Barbara and Fauzi, Nur Farahin (2014) Investigating factors enhancing customer satisfaction towards The Store (Soon Seng Plaza) Melaka / Barbara Wilfred and Nur Farahin Fauzi. [Student Project] (Unpublished)

ID45625 Wahi, Noraziah and Ismail, Noor Akmal Adillah and Mohamed Nordin, Rafizah (2012) Customers' satisfaction towards workmanship and quality performance of low cost housing in Sarawak / Noraziah Wahi … [et al.]. [Research Reports] (Unpublished)

ID39930 Wan Abdullah, Wan Amidatul Hafizah (2020) millooW Sdn. Bhd : Portable Baby Bottle Warmer Technology Entrepreneurship (ENT600): Blueprint / Wan Amidatul Hafizah Wan Abdullah. [Entrepreneurship Project] (Unpublished)

ID31782 Wan Hamzah, Wan Patimah (2008) A study on the customers’ satisfaction towards homestay program in Kelantan / Wan Patimah Wan Hamzah. [Student Project] (Unpublished)

ID45188 Wan Jahari, Wan Nur Irdiana (2020) Case study : Mr. Qayum Home / Wan Nur Irdiana Wan Jahari. [Entrepreneurship Project] (Unpublished)

ID43008 Wan Jasni, Wan Nur Fasihah and Jamaluddin, Mohd Raziff and Hanafiah, Mohd Hafiz (2020) Online travel agencies (OTAs) e-service quality, brand image, customer satisfaction and loyalty / Wan Nur Fasihah Wan Jasni ...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (2). pp. 96-111. ISSN 1985-8914 , 2590-3837

ID42065 Wan Mahamad Hanafi, Wan Nor Syuhana (2017) Customer satisfaction on Malay food restaurant at Pahang / Wan Nor Syuhana Wan Mahamad Hanafi. [Student Project] (Unpublished)

ID49235 Wan Mohamad, Wan Ahmad Faiz (2017) Relationship between service quality and customer loyalty at Bangi Wonderland Water Theme Park / Wan Ahmad Faiz Wan Mohamad. [Student Project] (Unpublished)

ID42602 Wan Omar, Maznah and Zakaria, Azfahanee and Mohd Ali, Mohd Noor and Syed Ahmad Alhady, Syed Mohammed Alhady (2011) The relationship between consumer behavior and food labelling effectiveness: moderating effect of consumer motivation / Maznah Wan Omar … [et al.]. [Research Reports] (Unpublished)

ID41909 Wan Sunusi, Wan Ismail (2007) Client's satisfaction towards cleaning service provided by the cleaning service firm in schools at Padawan area : A case study on Zona Enterprise / Wan Ismail Wan Sunusi. [Student Project] (Unpublished)

ID41265 Wan Zainuddin, Wan Nurul Izah (2012) Study on Drivers Of Customer Loyalty In A Retail Store Industry : A Case Study of Parkson Kota Bharu Trade Centre / Wan Nurul Izah Wan Zainuddin. [Student Project] (Unpublished)

ID28134 Waris, Norliana (2011) Building customer delight with AgroBank Batu Pahat through better service quality / Norliana Waris. [Student Project] (Unpublished)

Y

ID25331 Yusof Lateb, Mohd Amri (2011) Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb. [Student Project] (Unpublished)

ID21505 Yussoff, Sofinah (2009) An exploratory study of customer satisfaction towards homestay programme in Kampung Pulai, Melaka / Sofinah Yussoff. [Student Project] (Unpublished)

ID42054 Yaacob, Nur Syahirah and Norudin, Norazwanie (2017) Determining the customer preferences of the fast food restaurant : Pizza Hut at Giant Hypermarket, Kuala Terengganu / Nur Syahirah Yaacob & Norazwanie Norudin. [Student Project] (Unpublished)

ID38134 Yasin, Ezatul Syazwani (2013) A study on a study of determinants of customer’s intention to use i-Aslah: case of Bank Rakyat Pasir Mas (2012) / Ezatul Syazwani Yasin. [Student Project] (Submitted)

ID44500 Yassin, Sakinah (2015) A study on customer satisfaction towards Kedai Rakyat 1Malaysia at Kota Samarahan / Sakinah Yassin. [Student Project] (Unpublished)

ID30463 Yusof, Nurul Nadia (2010) Determinants on service quality that affecting customer’s satisfaction in insurance industry / Nurul Nadia Yusof. [Student Project] (Unpublished)

ID19032 Yusoff, Farhana (2007) A study on relationship between service quality and customer loyalty: A case study of Melaka International Trade Centre (MITC) / Farhana Yusoff. [Student Project] (Unpublished)

ID42983 Yusoff, Nur Athirah and Ismail, Mohammad (2020) The impact of service quality and product quality towards customers satisfaction in Islamic banking: the moderating role of customer knowledge / Nur Athirah Yusoff and Mohammad Ismail. Journal of Contempory Islamic Studies, 6 (2). ISSN ISSN 2289-9634 e-ISSN 0128-0902

ID21658 Yusop, Nur Fitra Azira (2018) The impact of service quality dimension towards customer satisfaction at Melaka International Trade Centre / Nur Fitra Azira Yusop. [Student Project] (Unpublished)

Z

ID21386 Zainudin, Afeira Helena (2008) Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin. [Student Project] (Unpublished)

ID21442 Zawawi, Haniza (2007) Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi. [Student Project] (Unpublished)

ID21312 Zainal Abidin, Soraya Zainal (2005) The factors influencing the usage of fixed line in the era of mobile phone in Taman Melawati / Soraya Zainal Abidin. [Student Project] (Unpublished)

ID25373 Zakaria, Mohd Azraf (2011) Customer loyalty towards Terengganu Equestrian Resort / Mohd Azraf Zakaria. [Student Project] (Unpublished)

ID25622 Zulkafli, Muhammad Ferdaus and Md Nasir, Nurhana Aini (2013) Factors influence customer satisfaction at Pejabat Tenaga Kerja Seremban based on service quality dimension / Muhammad Ferdaus Zulkafli and Nurhana Aini Md Nasir. [Student Project] (Unpublished)

ID27224 Zakaria, Hasbullah (2008) A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria. [Student Project] (Unpublished)

ID21385 Zainudin, Afdal Shahizad (2007) Customer satisfaction: the impact of revamping HAI Magazine published by Utusan Melayu (Malaysia) Berhad among customers in Klang Valley / Afdal Shahizad Zainudin. [Student Project] (Unpublished)

ID26546 Zainal Abidin, Nur Arina and Shaari, Nurtisha (2018) Preferred online travel agent: a case of customer reviewed in Thistle Port Dickson Resort / Nur Arina Zainal Abidin dan Nurtisha Shaari. [Student Project] (Unpublished)

ID30391 Zabidi, Nurul Athirah (2014) The relationship between the service quality dimension and the customer satisfaction at MITC Melaka / Nurul Athirah Zabidi. [Student Project] (Unpublished)

ID35821 Zahari, Nur Bazilah (2019) A study of customer satisfaction using servqual in the context of internet service towards Telekom Malaysia / Nur Bazilah Zahari. [Student Project] (Unpublished)

ID44255 Zahir, Iqhwan Shafiq (2016) The study of customer satisfaction for maritime industries : the case of Tanjung Manis integrated port / Muhammad Iqhwan Shafiq Zahir. [Student Project] (Unpublished)

ID32538 Zainal, Nur Farezza (2011) The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal. [Student Project] (Unpublished)

ID38144 Zainal Abidin, Izhar Hafifi and Ab Ghani, Intan Suzaini and Mohd Amin, Nurizati and Usman, Samsul Bahri and Mohd Piah, Zul Hazam (2019) Determinants of customer satisfaction on catering service in Electric Train Service (ETS), Keretapi Tanah Melayu Berhad (KTMB) / Izhar Hafifi Zainal Abidin...[et al.]. In: The 6th International Accounting & Business Conference 2019. Secretariat of IABC 2019, 6th . UiTM Cawangan Johor, Segamat Johor, p. 37.

ID42283 Zainal Abidin, Izhar Hafifi and Ab Ghani, Intan Suzaini and Mohd Amin, Nurizati and Usman, Samsul Bahri and Mohd Piah, Zul Hazam (2019) Determinants of customer satisfaction on catering service in Electric Train Service (ETS), Keretapi Tanah Melayu Berhad (KTMB) / Izhar Hafifi Zainal Abidin... [et al.]. Insight Journal : International, Refereed, Open Access, Online Journal, 5 (8). pp. 66-73. ISSN 2600-8564

ID18763 Zainal Abidin, Nor Aishah Zaha (2016) A study on fashion window displays in Malaysia and its influence on consumers shopping decision / Nor Aishah Zaha Zainal Abidin. Masters thesis, Universiti Teknologi MARA.

ID29970 Zainol, Noorliza and Ariffin, Hashim Fadzil and Ahmad Rozali, Abdul Rahman (2018) The study of customer Perception and expectation toward food presentation / Noorliza Zainol, Hashim Fadzil Ariffin and Abdul Rahman Ahmad Rozali. Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-8. ISSN 2590-440X

ID28344 Zainuddin, Noormaslifah (2009) A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin. [Student Project] (Submitted)

ID31608 Zainudin, Syazwani (2011) Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin. [Student Project] (Unpublished)

ID28422 Zakaria, Nor Hazliza (2009) A study on the services provided by operation counter ASNB Melaka branches to their customer / Nor Hazliza Zakaria. [Student Project] (Unpublished)

ID42815 Zakaria, Zainuddin and Aminiddin, Faizatul Akmam and Awang, Moktar (2004) Perceptions of part time students (EPJJ) towards the service quality offered at UiTM Dungun, Terengganu / Zainuddin Zakaria, Faizatul Akmam Aminiddin and Moktar Awang. In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

ID10409 Zakariah, Noradilah (2005) A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah. Degree thesis, Universiti Teknologi MARA.

ID19026 Zakbah, Faranadia (2007) The importance of suppliers selection towards sucessful procurement in Petronas Gas Berhad (PGB) / Faranadia Zakbah. [Student Project] (Unpublished)

ID42579 Zamri, Hannan Nabil (2015) Customer satisfaction towards food court in shopping complex at Bukit Bintang area Kuala Lumpur / Hannan Nabil Zamri. [Student Project] (Unpublished)

ID26087 Zulbaharin, Nur Izzati (2015) The impact of the training elements done by PIMMAG PD base toward customer satisfaction / Nur Izzati Zulbaharin. [Student Project] (Unpublished)

ID31659 Zulkarnain, Tun Frisha Fazara (2009) The impact of servicescape on customer satisfaction and customer loyalty of Hotel Puri Melaka / Tun Frisha Fazara Zulkarnain. [Student Project] (Unpublished)

ID34411 Zulkifli, Nur Faezah (2015) Factors that influencing individual investment decision on mutual funds : a study in Temerloh / Nur Faezah Zulkifli. Industrial / Practical Training Report. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

ID41627 Zulkipli, Mahirah (2008) A study on satisfaction towards BIMB services on PTPTN loan amongst the students of UiTM Terengganu Dungun campus / Mahirah Zulkipli. [Student Project] (Unpublished)

ID44789 Zulkipli, Siti Syuhada (2021) Customer satisfaction on ride-sharing services in UiTM Perlis : fuzzy set theory approach / Siti Syuhada Zulkipli. [Student Project] (Unpublished)

This list was generated on Tue Aug 3 09:15:45 2021 +08.