Items where Subject is "Consumer satisfaction"

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Number of items at this level: 968.

A

Barriers effective communication impact to productivity of employee in Hotel Seri Malaysia Kepala Batas / Nur Fazliana Azhar. (2015) [Student Project] (Unpublished)

The factors influencing customer satisfaction in hotel industry (case study: Hotel Seri Malaysia Sungai Petani) / Norazidah Ahmad. (2015) [Student Project] (Unpublished)

The impact of customer satisfaction on customer loyalty among MPC’s clients in East Coast Region (Pahang) / Halimah Ahmad Mahauddin. (2010) [Student Project] (Unpublished)

Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak. (2010) [Student Project] (Unpublished)

Customer perceived satisfaction among foreign broadband user of Maxis Communication Berhad / Ahmira Aznin Ahmad. (2010) [Student Project] (Unpublished)

A study on consumers needs among Indonesian migrant towards Celcom International Business Division / Ammei Asraf Ab.Ghani. (2009) [Student Project] (Unpublished)

A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan. (2010) [Student Project] (Unpublished)

A research on: factors influencing customer satisfaction among foreigners towards service provided by TMpoint Kota Bharu / Hamdi Abd Hamid. (2010) [Student Project] (Unpublished)

Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong. (2009) [Student Project] (Unpublished)

The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar. (2011) [Student Project] (Unpublished)

A study on service quality dimensions towards customers’ satisfaction of Air Asia at Kuala Lumpur International Airport 2 / Kartini Afiqah Ahmad Budaya. (2015) [Student Project] (Unpublished)

An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad. (2012) [Research Reports] (Unpublished)

The impact of servicescape on the customer satisfaction at LCCT parking / Mohd. Hasmir Amiryaziz. (2010) [Student Project] (Unpublished)

Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit. (2006) [Student Project] (Unpublished)

Customer acceptance towards the marketing mix at Lazaria shop Ayer Keroh fly-over restaurant Melaka / Shahiela Akma Abdul Azis. (2005) [Student Project] (Unpublished)

Expectation and perception of franchisee towards franchise business in Malaysia, 2007 / Affaniza Abu Karim. (2007) [Student Project] (Unpublished)

Marketing mix strategy of intercity train service towards the enhancement of corporate image of KTM Berhad at Kuala Lumpur Central Station / Hana Azleen Amiruddin. (2007) [Student Project] (Unpublished)

The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman. (2006) [Student Project] (Unpublished)

The effect of service quality on customer satisfaction in public services / Siti Zuana Abdullah. (2018) [Student Project] (Unpublished)

The effect of corporate social responsibility, customer-company identification and trust on satisfaction in banking sector / Wan Nur Hidayah Wan Ahmad Hidhir. (2018) [Student Project] (Unpublished)

Contract manufacturing service quality and its relationship with customer satisfaction and loyalty in F&B industry / Zulkefli Abdul Rahim. (2018) In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

A study on customers' perception towards service quality at the main counter of Amanah Saham Nasional Berhad, Kuala Lumpur / Azlina Abdul Ghani. (2006) [Student Project] (Unpublished)

Customer review on Kinrara Resort, Selangor through booking.com and Agoda / Edina Abd Rahman and Nurannisa Syifa Abd Shukor. (2018) [Student Project] (Unpublished)

Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia. (2001) [Student Project] (Unpublished)

Factors in determining store loyalty among consumers in Malacca City / Gloria Ann Anin and Yusmanizza Marlinny Usop. (2014) [Student Project] (Unpublished)

Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli. (2015) [Student Project] (Unpublished)

Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali. (2009) [Student Project] (Unpublished)

The effectiveness of promotional tools in enhancing awareness of MSCorp's products / Alfiee Qusyairi Abd Patah. (2007) [Student Project] (Unpublished)

The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid. (2007) [Student Project] (Unpublished)

The impact of flexible working hours towards employee's productivity at Felda D'saji Sdn. Bhd., Kuala Lumpur / Assma Nuraina Anuwar. (2018) [Student Project] (Unpublished)

A study on customer awareness and satisfaction towards Bai al'inah concept and services provided by Bank Rakyat, Jengka Branch / Siti Hajar Abdul Hamid. (2005) [Student Project] (Unpublished)

A study on factors influencing customer satisfaction among local tourists toward budget hotels in Bandaraya Melaka / Nurfatin Kamila Arifen. (2019) [Student Project] (Unpublished)

A study on the relationship between work life culture and employees' satisfaction at Pejabat Daerah Marang / Nur Shakirah Azman. (2018) [Student Project] (Unpublished)

A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop. (2004) [Student Project] (Unpublished)

Consumer purchase decision towards canned pineapple products: a case study in Malacca / Rafidah A.Raof. (2018) Masters thesis, thesis, Universiti Teknologi MARA.

Influencing factors of customer loyalty in the malaysian airline industry using structural equation modelling (SEM) / Haslinda Ab Malek ... [et al.]. (2022) Voice of Academia (VOA), 18 (1): 11. pp. 116-128. ISSN 2682-7840

Case Study : Shalicious Empire Sdn Bhd / Nur Syazwina Ab Rahim. (2021) [Entrepreneurship Project] (Unpublished)

A study on consumer buying behavioural intention toward branded product in Sungai Petani, Kedah / Siti Maznah Ab Rahman and Umi Nabila Sulaiman. (2018) [Student Project] (Submitted)

Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail. (2019) Masters thesis, thesis, Universiti Teknologi MARA Shah Alam.

The antecedents of customer loyalty in Tabung Haji, Malaysia from depositors perspective / Fathin Najehah Ab Rashid. (2018) Degree thesis, thesis, Universiti Teknologi MARA.

Blueprint : LavQuisto ENTERPRISE / Nur Ain Natasya Ab Rauf. (2020) [Entrepreneurship Project] (Unpublished)

Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman. (2012) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 1 (1). Institute of Graduate Studies, UiTM, Shah Alam.

Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas. (2014) In: TeSSHI 2014, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

Student attitudes, performance and satisfaction towards academic research in Institute Kemahiran Mara Bintulu, Sarawak / Alexander Abat. (2019) [Student Project] (Unpublished)

User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi. (2019) [Student Project] (Unpublished)

Examining SERVQUAL instrument on the study of relationship between customer satisfaction and the service quality of UiTM Jengka Pahang panel clinics / Nurul Nadia Abd Aziz … [et al.]. (2011) In: Prosiding KONAKA Konferensi Akademik 2011, 6-7 Disember 2011, Universiti Teknologi MARA Pahang.

Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz. (2010) [Student Project] (Unpublished)

A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz. (2008) [Student Project] (Unpublished)

Entrepreneurship : Rampai Sari Sate catering / Ahmad Faisz Abd Ghani ... [et al.]. (2002) [Entrepreneurship Project] (Unpublished)

Business Plan : Balung Emas Enterprise / Nurul Husna Abd Kadir ... [et al.]. (2009) [Entrepreneurship Project] (Unpublished)

Profiling visitors and selection of appropriate events to attract visitors to Zoo Negara / Nurul Hafida Safarina Abd Karim. (2007) [Student Project] (Unpublished)

Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid. (2014) [Student Project] (Unpublished)

An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim … [et al.]. (2012) [Research Reports] (Unpublished)

A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim. (2009) [Student Project] (Unpublished)

Exploring the effectiveness of social media marketing towards customer satisfaction / Norsahira Abd Rahman. (2017) Industrial Training. UiTM Cawangan Johor, Segamat, Johor.

The stages in decision making process that influence customer purchase decision in buying house at Penang : A case study at Taman Pancur Utama Penang / Abd Latif Abd Raman...[et al.]. (2013) [Student Project] (Unpublished)

A study on factors that contribute to customer satisfaction of Perkeso Kuala Pilah / Ras Nurdiana Abd Rashid. (2014) [Student Project] (Unpublished)

A study on student’s involvement in extracurricular activities towards student satisfaction: a case study among diploma students in UiTM Kedah / Annisa Ilyana Abd Razak ... [et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Consumer behavior of Islamic bank customers at Bank Rakyat Jelapang Branch, Ipoh, Malaysia / Nor Fatin Amirah Abd Razak. (2015) [Student Project] (Unpublished)

Customer awareness towards promotional activities on ASNB products: Perspective on students of Sekolah Menengah Kebangsaan Durian Daun, Melaka / Norasyida Zaihana Abd Shukor. (2008) [Student Project] (Unpublished)

Strategic approach to improve customer awareness of heritage bazaar at Dataran Pahlawan, Bandar Hilir Melaka - Case MBMB / Siti Aisyah Abd Sukor. (2007) [Student Project] (Unpublished)

Case Study : Rainbow Laundry Services / Umi Nadrah Abd Wahap. (2020) [Entrepreneurship Project] (Unpublished)

The impact of the Ar-Rahnu service quality on customer’s satisfaction at Bank Kerjasama Rakyat Malaysia Berhad, Seremban / Nur Syafinaz Abd Wahid. (2011) [Student Project] (Unpublished)

The impact of corporate social responsibility (CSR) on customer purchasing behavior : a case study in Kuala Lumpur on QSR Brands (M) Holding Sdn Bhd (KFC Holding) / Nur Azimah Abd. Latiff. (2013) [Student Project] (Unpublished)

A study to find out the reasons why car dealers sales declined / Sany Abdillah Hj. Ahmad. (2006) [Student Project] (Unpublished)

Validating cultural landscape in consumer brand preferences / Ida Izumi Abdollah. (2019) PhD thesis, thesis, Universiti Teknologi MARA.

The influence of customers’ online review to the hotels’ services performance in Malaysia / Amalina Abdul Aziz & Nurul Ain Amiruddin. (2018) [Student Project] (Unpublished)

A study on service quality dimensions toward customer satisfaction of Unifi in Selangor / Norhalizatul Akma Diana Abdul Aziz. (2020) [Student Project] (Unpublished)

Conceptualising the service excellence and its antecedents: the development of the structural equation model / Yuhanis Abdul Aziz and Khairil Wahiddin. (2010) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 2 (1). pp. 1-14. ISSN 1985-8914 ; 2590-3837

Customer satisfaction on services and facilities rendered by Johor Port Berhad / Zuraimi Abdul Aziz. (2003) [Student Project] (Submitted)

Customer repurchase intentions on Ramadhan iftar buffet in 4 & 5 star hotels / Fatmawati Abdul Fatah. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

Factors anticipated to customer experience / Muhammad Hanif Abdul Gafar...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 36. ISBN 9789670314563

Factors influencing consumer's intention in choosing Islamic hotel service: a case study in Kuala Lumpur / Nur Farhanah Abdul Ghani. (2019) [Student Project] (Unpublished)

Service quality model in determining the factors affecting user satisfaction towards GrabCar Service in Sungai Petani / Muhammad Faris Anuar Abdul Halim and Nurul Amirah Amalia Md Zulpakar. (2019) [Student Project] (Unpublished)

The effect of individualism and collectivism on customer satisfaction in retail sector asian versus western culture / Abdul Hamid Abdul Halim, Muhammad Hafizi Zamri and Mohd Faizol Rizal Mohd Rasid. (2018) Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (SI). pp. 23-29. ISSN 2550-1429

SOCSO’s customer satisfaction towards employment injury insurance scheme in Kuantan / Nor Syamira Abdul Halim. (2012) [Student Project] (Unpublished)

Analysis of customer loyalty towards Askco Sdn. Bhd. / Hazwani Amira Abdul Jamil. (2018) [Student Project]

A study of customer evaluation towards Bank Rakyat Kuala Terengganu strategies for building a stronger customer bonding and satisfaction / Najmi Eza Abdul Kadir. (2004) [Student Project] (Submitted)

Factors that influence UiTM alumni’s attitudes towards PTPTN loan repayment / Maziha Abdul Kadir. (2015) [Student Project] (Unpublished)

Factors affecting customer loyalty on mobile internet subscription among non-resident students in UiTM Kedah / Siti Zahara Abdul Kareem and Noor llie Zuhaili Yahaya. (2018) [Student Project] (Submitted)

Factors that contribute to customer satisfaction towards service quality: a case study on Damai Harmoni housing project developed by PKNS / Mohd Irmee Abdul Karim. (2005) [Student Project] (Unpublished)

A study on the level of acceptance of automated teller machine card-holders of Bank Bumiputra Malaysia Berhad in Kuala Lumpur and Petaling Jaya towards the on-premise service of ATM, BBMB / Ahmad Termizi Abdul Latif ... [et al.]. (1985) [Student Project] (Unpublished)

Expectations and perceived value of customer satisfaction towards counter service provided by Employee’s Provident Fund (EPF) Muar / Nurul Hanim Abdul Malek. (2009) [Student Project] (Unpublished)

The impact of Customer Relationship Marketing (CRM) on customer loyalty in Holiday Inn, Melaka / Rosmalawaty Abdul Malek and Fathiah Abd Rahman. (2015) [Student Project] (Unpublished)

The factors that influence customer preferences to choose Celcom Axiata as network provider in Kota Bharu Kelantan / Mat Zulazwan Abdul Malik. (2014) Industrial Training. Universiti Teknologi MARA Cawangan Kelantan, Kota Bharu. (Unpublished)

Dress for success: Factors effecting business success of Small Medium Enterprise (SMEs) : A case study in Kuala Terengganu / Fadhilahtul Liyana Abdul Manan. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

A study on service quality towards customer satisfaction : Eastern College of Kota Kinabalu Sabah region. / Firdausiah Abdul Momen. (2014) [Student Project] (Unpublished)

A study on service quality towards customer satisfaction: Eastern College of Kota Kinabalu Sabah region / Firdausiah Abdul Momen. (2014) [Student Project] (Unpublished)

A study on the relationship between employee's workplace attitudes and intention to turnover at MISC Berhad / Noor Arbaah Abdul Mutalef. (2007) [Student Project] (Unpublished)

Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir. (2009) [Student Project] (Unpublished)

A study of determinants that affect consumer's satisfaction: examination on internet banking behaviour among rural consumers in Selangor / Ain Syamimi Abdul Qawi. (2019) Other. Faculty of Business and Management, Segamat, Johor. (Submitted)

Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar. (2021) Masters thesis, thesis, Universiti Teknologi Mara Cawangan Johor.

Bank Pertanian Malaysia, Guar Chempebak branch: study on the target customer response towards Patriot Remaja Saving Scheme / Sarimah Abdul Rahim. (2000) [Student Project] (Submitted)

Case Study : Nur Hafifah Binti Hambari (Agent Amiexa Coffee) / Nur Fahimah Abdul Rahman. (2021) [Entrepreneurship Project] (Unpublished)

Do ‘Kafeteria Sihat’ attributes influence customers’ post purchase behaviour? / Abdul Rais Abdul Rahman, Chemah Tamby Chik, Mohd Salehuddin Mohd Zahari. (2018) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 10 (1). pp. 1-15. ISSN 1985-8914 ; 2590-3837

Fundamentals of entrepreneurship (ENT300) : case study on Di Moda Fashion Boutique / Aqira Farisa Abdul Rahman. (2016) [Entrepreneurship Project] (Unpublished)

Factors influencing consumer purchase decision towards Peugeot car / Noor Haliza Abdul Rahman. (2013) [Student Project] (Unpublished)

e-Government: online service delivery evaluation in Pahang / Mas Anom Abdul Rashid and Mohd Noor Azman Othman. (2009) In: UNSPECIFIED.

A study on the customer satisfaction toward Integrated Services Digital Network (ISDN)-Basic Rate Interface (BRI) services by Telekom Malaysia Berhad within Pahang / Shahredza Abdul Rashid. (1998) [Student Project] (Submitted)

A study on factors that influence customer purchase decision in online shopping / Rashidah Abdul Rashid. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Case Study : Pak Ali Food Industries Sdn. Bhd. / Nur Ain Izzati Abdul Razak. (2021) [Entrepreneurship Project] (Unpublished)

The influences of background music on dined customer in restaurant / Nuramirah Izni Abdul Razak and Durra Fatanah Abdul Rahim. (2017) [Student Project] (Unpublished)

Relationship between service quality and customer satisfaction in outdoor services activities: a case study of Rentas Adventure Group / Nurul Hasanah Abdul Razak. (2021) [Student Project] (Unpublished)

Enhancing customer perception and satisfaction: factors influencing customer service quality towards takaful insurance at Etiqa Takaful Berhad Temerloh / Farah Adibah Abdul Razak. (2010) [Student Project] (Submitted)

Customer satisfaction towards the service quality of internet banking in Standard Chartered / Raniza Abdul Razak. (2010) [Student Project] (Unpublished)

Customer satisfaction level through services quality of MARA / Siti Nur Aminah Abdul Razak and Zawiah Mohd Mahidin. (2014) [Student Project] (Unpublished)

The distributors satisfaction level towards distribution system / Noor Asyekeen Abdul Talib. (2002) [Student Project] (Unpublished)

Kajian kepuasan pelanggan di Klinik Kesihatan Kota Samarahan / Amnah Abdul Wahab … [et.al.]. (2000) [Student Project] (Unpublished)

Trend of usability and accessibility evaluation method on e-government website / Nur Diyana Abdul Wahab. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

Study on "designing in-house brand for FOKUS Convenience Store" / Roshidah Abdul Wahab. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

The role of satisfaction as a mediator on the relationships between usage intention and word of mouth of Islamic bank products and their determinants \ Maria Abdul Rahman...[et al.]. (2019) Voice of Academia (VOA), 15 (2). pp. 39-51. ISSN 2682-7840

A study on the relationship between customer satisfaction towards service quality in a three-star hotels in Perlis / Nurul Labanihuda Abdull Rahman ... [et al.]. (2022) Voice of Academia (VOA), 18 (1): 15. pp. 169-181. ISSN 2682-7840

Penentuan kecenderungan tingkah laku pelancong yang berkunjung ke Kota Kinabalu - psikosentrik dan alosentrik / Farzanna Yashera Abdulla ... [et al.]. (2021) In: International Exhibition & Symposium on Productivity, Innovation, Knowledge, Education & Design (i-SPiKe 2021). (Submitted)

SexySteps / Alisha Abdullah. (2021) [Entrepreneurship Project] (Submitted)

How can excellent customer service assist "PPI" in maintaining loyal corporate market / Hamiyati Abdullah. (1999) [Student Project] (Submitted)

Customer satisfaction towards services provided by advertising department of the New Straits Times Press (M) Berhad, Kuala Terengganu / Mariza Abdullah. (1998) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.]. (2005) In: Prosiding KONAKA Konferensi Akademik 2005, 13 -15 Disember 2005, UiTM PAHANG.

Success factors of traditional food product of small medium enterprise (SMEs) based on tourist satisfaction in Bandar Hilir, Melaka / Nur Ainna Aznida Abdullah, Nur Shahirah Aziz and Nuratiqa Hidayat Ahmad Jafni. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

Examining the factors contributing customer satisfaction: a case study of Prudential BSN Takaful Berhad, Al Isra Johor / Siti Aishah Abdullah, Siti Nor Shageera Md Nasir and Sulaiman Mohamed Taib. (2018) Masters thesis, thesis, Universiti Teknologi Mara Cawangan Johor.

Determinant factors influencing customers’ selection on Islamic banking services / Awallyya Abdullah. (2010) [Student Project] (Unpublished)

Satisfaction of customers towards claims management process at Anika Insurance Brokers Sdn Bhd / Norhayati Abdullah. (2010) [Student Project] (Unpublished)

Factors that determining the selection of takaful agent amongst staffs of schools at Sura, Dungun / Mohd Hafiz Abdullah @ Ismail. (2009) [Student Project] (Unpublished)

Entrepreneurship : De’ Nada Air / Azwani Hanum Abdullah Sani ... [et al.]. (2002) [Entrepreneurship Project] (Unpublished)

Exploring mobile banking service on customer satisfaction: a case study on commercial bank in Selangor / Norhayati Abidin. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

The study on the effectiveness of inquiry counter service in Tenaga Nasional Berhad Distribution Kota Tinggi / Saridayu Abu. (2002) [Student Project] (Submitted)

A study on customers perception towards Sime Tyres product in Alor Setar / Rusnita Abu Bakar. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The relationship between service quality and customer satisfaction in selected banks in Kuching / Ahmad Shah Abu Bakar ... [et al.]. (2014) Masters thesis, thesis, Universiti Teknologi MARA, Sarawak.

Customer satisfaction towards Etiqa services provided in Kuantan Branch / Nor Asma Abu Bakar. (2010) [Student Project] (Unpublished)

A study on the customer satisfaction toward agent services at MCIS Zurich Melaka Branch / Nor Asmarina Abu Bakar. (2011) [Student Project] (Unpublished)

A study to measure the level of customer satisfaction towards product quality produced by Koperasi Pekebun Kecil Daerah Segamat Berhad ( Kopedas Berhad ) / Roslina Abu Bakar. (2011) [Student Project] (Unpublished)

The important of service quality towards customer satisfaction at Menara Taming Sari / Siti Khadijah Abu Bakar. (2008) [Student Project] (Unpublished)

Factors influence people choice on commuter train at KTMB Sungai Petani / Latifah Abu Hassan. (2018) [Student Project] (Submitted)

Companies’ perspectives on factors affecting consumer satisfaction in fast-food restaurant using fuzzy AHP / Suzanawati Abu Hassan ... [et al.]. (2021) Journal of Computing Research and Innovation (JCRINN), 6 (3): 5. pp. 42-52. ISSN 2600-8793

Product quality dimensions ranking: The preference of national motorcycle brand customers / Anita Abu Hassan...[et al.]. (2011) Voice of Academia (VOA), 6 (2). pp. 31-38. ISSN 2682-7840

Creativity in marketing: a study of its relevance with service quality to KOP Computer Sdn Bhd / Zatil ‘Adilah Abu Yazib. (1999) [Student Project] (Submitted)

An analysis on factors that motivate customers to remain loyal with Telekom Malaysia Berhad / Afzainizah Adam. (1999) [Student Project] (Submitted)

The effectiveness of micro financial (Ar-Rahn) towards empowering the small muslim entrepreneur in Kelantan / Muhamad Sahidan Adnan. (2013) [Student Project] (Unpublished)

Case Study : Kopiology Brewed Coffee / ‘Aini Syafiqah Adznan Adzen. (2021) [Entrepreneurship Project] (Unpublished)

Kajian rintis ke atas sikap pengguna bukan islam terhadap produk makanan halal / Dayang Haryani Diana Ag. Damit, Amran Harun and Halim Ahmad. (2017) Borneo Akademika, 2 (1). pp. 52-60. ISSN 2462-1641

The influence of social interaction, social influence and smartphone usage convenience towards smartphone dependency among Generation Y in Sungai Petani / Aini Najihah Ahamad and Nor Khanim Mohd Jafri. (2019) [Student Project] (Unpublished)

A study on customer satisfaction towards seminar package offered by Hotel Seri Malaysia Sungai Petani / Azlina Ahmad. (1999) [Student Project] (Submitted)

A study on customer satisfaction towards counter service quality at Tenaga Nasional Berhad Taiping / Naizra Ahmad. (2014) [Student Project] (Unpublished)

Customer perception of service quality for Telekom Streamyx installation and maintenance services in Kota Kinabalu, Sabah / Rozanah Ahmad. (2014) [Student Project] (Unpublished)

The study on customers’ perception towards the quality of customer saving services at Tabung Haji Kuala Terengganu / Shamsul Kamal Ahmad. (2000) [Student Project] (Submitted)

Towards service quality improvement for passenger satisfaction at intercity express bus services / Murzamir Ahmad...[et al.]. (2017) [Student Project] (Unpublished)

The level of customer satisfaction towards services cape in city campus libraries provided by higher education in Melaka, Melaka Bandaraya Bersejarah / Nur Farah Wahida Ahmad. (2014) [Student Project] (Unpublished)

Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don. (2010) [Student Project] (Unpublished)

The mediating effect of customer satisfaction on the relationship between service quality, relationship quality, relationship quality, perceived value, and perceived price towards repurchase intention in the fast food industry / Fatin Najua Ahmad Fuzir and Mohd Khirzan Badzli A Rahman. (2020) Social and Management Research Journal (SMRJ), 17 (2). pp. 371-397. ISSN 0128-1089

A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien. (2014) [Student Project] (Unpublished)

The relationship between service quality (SERVQUAL) and customer satisfaction towards unsought product: a case study of Icon Future Home / Nur Nadia Nazeera Ahmad Subki. (2018) [Student Project]

Sustainable competitive advantage of taximonger among taxi companies / Ahmad Fikri Ahmad Yasmin, Mohamad Amirudin Hashim and Mohd Adnan Arshad. (2014) [Student Project] (Unpublished)

Service delivery in public sector : a case study conducted at Labour Department / Noorazilah Ahmad Yusof and Intan Rahimah Kabimbangan. (2016) [Student Project] (Unpublished)

Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah. (2020) Masters thesis, thesis, Universiti Teknologi MARA Shah Alam.

Service quality and customer satisfaction of low cost carried on pre-flight, in-flight, and post flight; a case of Malindo Air / Aini Nazirah Ahman, Muhammad Nabil Fikri Razman and Zainul Ariffin Abu Bakar. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Melaka.

Assessing the customer waiting problem at Kfry Urban Korean, IOI Mall Putrajaya / Nurfadhli Ikram Airuddin, Nurul Nabbila Ahmad Shukor and Feryonica Sagidon. (2018) [Entrepreneurship Project] (Unpublished)

Customer satisfaction towards service delivery of the District Office of Papar / Annette Evangeline Ajin. (2016) [Student Project] (Unpublished)

A study on the students' perception of administrative service quality: a case of UiTM Kedah and Perlis / Jamaludin Akbar...[et al.]. (2006) [Research Reports] (Unpublished)

Case Study : Jiwa Kopi & Bingsu / Nursyafika Syazani Akmar. (2020) [Entrepreneurship Project] (Unpublished)

A study on the relationship between customer satisfaction and employee service delivery at Sutera Sanctuary Lodges' Front Office Department at Kinabalu Park, Kundasang, Sabah / Adrian Alaska @ Kalasa. (2014) [Student Project] (Unpublished)

Precedence of impulsive buying decision among 99Speedmart Bukit Kapar customers / Mohammad Soffy Hanan Ali. (2017) [Student Project] (Unpublished)

Website quality: its impact on the users / Norhidayah Ali ... [et al.]. (2021) FBM Insights, 4: 8. pp. 18-20. ISSN 2716-599X

A study on the marketing mix strategies, marketing audit and marketing plan in Telekom Malaysia Berhad / Roslina Ali. (1998) [Student Project] (Submitted)

Consumers’ purchase intention towards organic foods: a study among UiTM lecturers in northern region, Malaysia / Siti Meriam Ali ...[et al.]. (2011) [Research Reports] (Unpublished)

Logistic service quality as factors on brand trust / Yong Azrina Ali Akbar...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Kedah, p. 34. ISBN 9789670314563

Measurement the customer satisfaction towards the service quality at the Suri Delima Restaurant / Muhammad Tarmizie Alias...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

The effect of brand equity on consumer purchase intention : a study of SMEs frozen food product in Kota Bharu / Rosmaliza Alias. (2014) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Customer's satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi. (2015) Degree thesis, thesis, Universiti Teknologi MARA Sarawak,Kampus Samarahan.

Customers' satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi. (2015) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

A study of customer satisfaction in the scope of domestic customer of TNB Pasir Gudang / Ruhaidah Amari. (1998) [Student Project] (Submitted)

A study on customers’ perception towards quality services provided by Telekom Cellular Sdn. Bhd. - TM Touch, base on their expectation and the actual performance / Azian Hanim Amat. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Factors influencing the literacy of zakat on income in Lembaga Zakat Selangor, Selangor, 2008 / Nur Hazirah Amat Zakaria. (2005) [Student Project] (Unpublished)

The effectiveness of continuos training programs in PPIIKT lead to customer service quality / Azlinah Ambak. (1999) [Student Project] (Submitted)

The effectiveness of service quality performed by The New Straits Times Press (Malaysia) Berhad towards customer satisfaction / Asmahani Aminudin. (2007) [Student Project] (Unpublished)

A study on promotion strategy of KTMB Intercity service's in enhancing customer loyalty / Nor Azwa Aminudin. (2007) [Student Project] (Unpublished)

Consumer's awareness towards Islamic banking: The case of Kota Kinabalu / Nur Azreeni Farhana Amir. (2013) [Student Project] (Unpublished)

A study on acceptance of new retirement age policy among employees in Kota Kinabalu / Faranimah Amir Ali and Ramli Muhamma Tahir. (2013) [Student Project] (Unpublished)

Business Plan : FUTSTYLO / Amril Mu’idzuddin Amrahi ... [et al.]. (2009) [Entrepreneurship Project] (Unpublished)

Students satisfaction in foods by cafeteria of UiTM Dungun / Azira Amran, Nurul Akhmar Asmidar Makhtar & Syed Ahmad Asyraf Syed Hazani. (2012) [Student Project] (Unpublished)

A study on common complaints towards the public bus driver attitude / Ahmad Shahrizat Amrin and Constantine Lester L. Abbie. (2013) [Student Project] (Unpublished)

An IPA assessment of international guests’ perceptions on hotel service operations / Anderson Ngelambong…[et al.]. (2011) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 2 (2). pp. 1-10. ISSN 1985-8914 ; 2590-3837

Comparing significant factors affecting customer satisfaction in Bank Islam and RHB Bank / Ahmad Lufti Anis ... [et al.]. [Research Reports]

Pembentukan destinasi mesra pelancong: kajian faktor di peringkat makro / Ahmad Nazrin Aris Anuar … [et al.]. (2012) In: 3rd International Conference on Public Policy and Social Science ( ICOPS 2012). Faculty of Administrative Science and Policy Studies, Melaka, pp. 359-368.

Occupants’ satisfaction on internal layout of low- cost high rise housing in Kuala Lumpur / Muhammad Firdaus Anuar and Rohaslinda Ramele. (2017) Built Environment Journal, 14 (1): 2. pp. 10-16. ISSN 1675-5022

The role of consumer perception towards customer acceptance of mobile customer relationship management (MCRM) / Nur Izzatie Ariffin. (2012) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on customer satisfaction on hotel services that focuses on front office, guest room and restaurant at Permai Park Inn International Kuala Terengganu / Rohana Robiah Ariffin. (1998) [Student Project] (Unpublished)

A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Case Study : Yusuf Taiyoob Sdn. Bhd / Siti Ayu Sofia Arudee. (2021) [Entrepreneurship Project] (Unpublished)

Low cost housing developed by housing development commission Sarawak - A study on customers' satisfaction / Morsidi Askha. (2001) [Student Project] (Unpublished)

Predictors of intention to use reusable drinking straw: A case study in Selangor / Shahariah Asmuni, Sabariah Yusoff and Nur Liyana Asyiqin Mohd Jafri. (2021) Journal of Emerging Economies & Islamic Research, 9 (2). pp. 88-101. ISSN (e-ISSN): 2289-2559

Measuring information system performance in public sector: A case study of Pahang State education department / Mohd Aidil Riduan Awang Kader and Roslina Ali. (2012) In: Prosiding KONAKA 2012, 5 - 6 November 2012, Gambang Resort, Kuantan, Pahang.

An examination of guest behavioral intentions in peer to peer accommodation: the role of perceived value, satisfaction, trust, and level of co-creation / Izyanti Awang Razli. (2020) PhD thesis, thesis, Universiti Teknologi MARA.

Customer expectations towards semi-detached and bungalow house in Bukit Indah (Johor) Sdn Bhd / Mastura Ayob. (2004) [Student Project] (Unpublished)

A study on key success factors and variables among cottage and village industries contributing towards consumers satisfaction and loyalty in Northern Kedah / Mohammad Zaki Ayob and Fatimah Mohd Saman. (2018) [Research Reports] (Unpublished)

Dimension manifestation of users’ psychographic traits towards online travel agency / Abdul Aziz Azdel... [et al.]. (2019) Journal of Academia, 7 (1). pp. 91-101. ISSN 2289-6368

Case Study : Nieeq Beauty Mall Company / Mohamad Amir Dzakirin Azeman. (2021) [Entrepreneurship Project] (Unpublished)

The relationship between customer satisfaction and customer loyalty / Nur Azirah Azeni. (2014) [Student Project] (Unpublished)

Effect of e-service quality towards customer satisfaction in online shopping among Y Generation at UTeM / Norquzaiman Azhar. (2016) [Student Project] (Unpublished)

Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Consumer purchase decision through online shopping among youth society / Nur Azie Azizi Umar. (2019) [Student Project] (Unpublished)

Case Study : Demica Beauty Sdn Bhd / Raihanah Azman. (2021) [Entrepreneurship Project] (Unpublished)

A study on the attitude towards patronizing the select store among the residents of SS18, Subang Jaya / Zaharoff Azman. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

Zarzou Beauty Skincare / Adam Izzat Azmi. (2021) [Entrepreneurship Project] (Submitted)

Factors influencing cross-border shopping / Azila Azmi, Monica Easter Ak Sapi@Chikut and Sharifah Munirah Sayed Abdul Rahman. (2015) Esteem Academic Journal, 11 (2). pp. 27-34. ISSN 1675-7939

B

A study on relationship between service quality and customer satisfaction towards Stadium Hang Jebat Melaka in 2007 / Noor Azfar Akmal Bahara. (2007) [Student Project] (Unpublished)

Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie. (2009) [Student Project] (Unpublished)

The factors influencing customer satisfaction towards the tour service provided in Rumah Terbalik, Tamparuli / Casey Brent Bagah. (2014) [Student Project] (Unpublished)

Case Study : Rojak Khadijah YK / Muhd Daim Bahanudin. (2021) [Entrepreneurship Project] (Unpublished)

A study on service quality provided by government agencies towards achieving customers satisfaction at Urban Transformation Centre (UTC) Melaka / Nur Azni Baharim and Wan Nurul Hidayah Wan Abdul Sobir. (2014) [Student Project] (Unpublished)

Business Plan : Tadika Didik Murni / Nurul Ummira Bahrin ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

The study of students satisfaction of blended learning: a survey in UiTM / Nor Maziati Bakar. (2013) Masters thesis, thesis, Universiti Teknologi MARA.

A preliminary study on site selection to host ISME2006 Conference- Kuala Lumpur Convention Center / Noor Badairiah Bakar. (2005) [Student Project] (Unpublished)

Managing service quality, customer's satisfaction and loyalty: The case of RHB Bank Jalan Padungan Branch / Augustine Iman Bandang and Lekny Eni Minier. (2017) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

The study on customers’ attitude towards online advertising in KTC Convention & Apartment SDN BHD / Adrian Banus. (2013) [Student Project] (Submitted)

Competative Advantages Issues On Customer Lifetime Value On Retailers Profitability’s / Abdul Manaf Bohari...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Difficulties faced by facility management employed in hotel / Syaza Nurafiqa Bolhassan. (2020) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Customers’ heterogeneity and store patronage intention: a study of department stores in Libya / Iman Elsalehin Bouthahab. (2013) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 3 (3). Institute of Graduate Studies, UiTM, Shah Alam.

A study on user acceptance of Portal Pencen JPA as one-stop information center for Malaysian silver-head community / Yudi Kurniawan Budi Susilo. (2012) Masters thesis, thesis, Universiti Teknologi MARA.

A study on consumer awareness on saraspice product in Kuching area / Zamal Bujang. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang. (2010) [Student Project] (Unpublished)

Factors affecting participant's satisfaction in agromarketing: Case study of FAMA Sarawak (Kuching & Samarahan) / Nur Zariffa Syafizza Bujang. (2014) [Student Project] (Unpublished)

Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang. (2015) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Customer satisfaction towards Islamic banks among non-muslim customers in Kota Bharu / Salwati Burhanuddin. (2018) Other. Faculty of Business and Management, Segamat, Johor. (Unpublished)

C

Determining factor Influencing customer retention of insurance products and services: A case of sixma group / Mohd Nazib Che Din, Mohamad Azmil Jamsari and Muhammad Luqman Sulaiman Azari. (2018) [Student Project] (Unpublished)

Study of student satisfaction for "sandwiches" delivery approach / Eric Chan. (2014) Built Environment Journal (BEJ), 11 (1). pp. 37-52. ISSN 1675-5022 (In Press)

Students’ satisfaction with the university cafeteria: structural relationships of food quality, staff, price fairness, and ambiance / Mui Ling Dyana Chang, Norazah Mohd Suki and Norbayah Mohd Suki. (2014) In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014). Division of Research and Industry Linkages , UiTM Melaka, Alor Gajah, p. 30.

The factors of email adoption in Small Medium Enterprise (SMEs) in Terengganu / Che Aine Shaheera Che Abdullah, Nurfarhamuliana Mohamad and Nurul Fathia Ede. (2012) [Student Project] (Unpublished)

Factors affecting customer retention on internet banking in Jerteh, Terengganu / Siti Aisyah Che Anam @ Ab Rahman. (2015) Industrial Training. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Submitted)

Roles of personal values in affecting consumer acceptance towards Ar-Rahnu: a study at Bank Rakyat Gong Badak / Nurul Syazwani Che Din. (2012) [Student Project] (Submitted)

Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin. (2008) [Student Project] (Unpublished)

Customer satisfaction toward local spices product Taman Perpaduan Ipoh / Mimi Shahira Wahida Che Lazim. (2015) [Student Project] (Unpublished)

Factors that contribute to the customer loyalty of Takaful Ikhlas Sdn Bhd / Noryusniza Che Mat Nasir. (2011) [Student Project] (Unpublished)

The impact of employee commitment and satisfaction on training effectiveness / Rumaizah Che Md Nor ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (1). pp. 147-164. ISSN 2550-1569

The role of value relevance, ethical standards, and corporate philanthropic in determining customer satisfaction: a study of CSR within the industry of fast food restaurant / Hazwani Che Omar. (2018) [Student Project] (Unpublished)

Expertise of salesperson influence customer purchase decision: A case study on Kemudi Timur Elektronik Sdn Bhd / Nor Hasniah Che Sulaiman. (2014) [Student Project] (Unpublished)

Fundamentals of Entrepreneurship : Groovy Tartlet / Che Wan Nursyakira Che Wan Nazami ... [et al.]. (2011) [Entrepreneurship Project] (Unpublished)

Serial mediation of perceived quality and customer engagement on brand image and online purchase intention of premium hotels in China-a conceptual paper / Wong Chee Hoo, Liu Xioayan and Kumarashvari Subramaniam. (2021) In: E-Proceeding for Asian Conference on Business, Economics and Social Science (ACBESS) 2021. Center for Islamic Philanthropy and Social Finance (CIPSF), Alor Gajah, p. 108.

Contributing factors on customer retention for sustainability of Malaysian commercial banks / Chim Weng Kong and Maria Abdul Rahman. (2021) Voice of Academia (VOA), 17 (2). pp. 147-157. ISSN 2682-7840

Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]. (2019) Voice of Academia (VOA), 15 (2). pp. 74-80. ISSN 2682-7840

Customer’s reaction to servicescape failure and associated recovery strategy: an exploration study in the food service industry / Chua Bee Lia ...[et al.]. (2009) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 1 (2). pp. 23-47. ISSN 1985-8914 , 2590-3837

Relationship between service quality, servicescape and outpatient satisfaction : A case of Kuching Specialist Hospital / Rowena Cliffton ... [et al.]. (2014) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

D

A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis. (2007) [Student Project] (Unpublished)

Customer satisfaction level toward public hospital’s healthy cafeteria in Sabah / Rafidzah D.K.... [et al.]. (2020) ESTEEM Journal of Social Sciences and Humanities, 4. pp. 66-74. ISSN 2600-7274

Assessing the perceived brand image of TM and customer satisfaction level at TMpoint in Kuching / Abdurahim Dawi ... [et al.]. (2008) [Student Project] (Unpublished)

A study on customer perception towards service quality provided by Takaful Malaysia Berhad Langkawi branch / Nurulhaida Din. (2004) [Student Project] (Unpublished)

The effectiveness of Borneo Textile Corporation Sdn Bhd`s promotion strategy towards customer purchase decisions / Nazratul Radiah Duyok. (2008) [Student Project] (Unpublished)

E

Factors affecting customer satisfaction towards Islamic banking in Klang / Nurulfatin Shahida Ekmal Hisham. (2015) [Student Project] (Unpublished)

Government servant’s perception toward motor islamic insurance: A case study at Dungun / Engku Ahmad Mustafa Engku Wok Zin, Wan Asri Wan Ab Aziz and Johari Tawang. (2008) [Research Reports] (Unpublished)

A study on customer expectations towards service quality of homestay in Kota Kinabalu, Sabah / Mohammed Irfan Esmadol. (2014) [Student Project] (Unpublished)

F

The influence of design and typography on packaging effectiveness in the perception of the customers (radix fried chicken) / Mohd Ikhmal Fadzil. (2010) [Student Project] (Unpublished)

Case Study : Di Wannie Sdn. Bhd. / Firzanah Khairunnisa Fadzly. (2021) [Entrepreneurship Project] (Unpublished)

A study on customer's satisfaction of services towards Pelaburan Mara Berhad (PMB) / Mukhidah Faesol. (2014) [Student Project] (Unpublished)

The customer makes business company performs better a quantitative study of online customer service effectiveness in motherhood.com.my website / Nur Salwa Fauzan. (2018) Industrial Training. UiTM Cawangan Johor, Segamat, Johor. (Unpublished)

A study on online customer services in Motherhood.com.my/ Nur Salwa Fauzan. (2018) [Student Project]

Fundamental of Entrepreneurship ETR300 : 3F Homestay / Fivia Four... [et al.]. (2012) [Entrepreneurship Project] (Unpublished)

Study on the key factor influencing customer 's loyalty to the Nike brand / Frederic Francis. (2011) [Student Project] (Unpublished)

Service quality and customer satisfaction among foreign customers towards PNB Darby Park Hotel / Nor Fadillah Fuad. (2011) [Student Project] (Unpublished)

Relationship marketing in hotel industry: A conceptual study / Leena Nitin Fukey … [et a.l]. (2016) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 8 (1). pp. 1-16. ISSN 1985-8914 , 2590-3837

G

End user satisfaction of e-BRIM application among Segamat citizen: an empirical study / Mohd Muzamir Ghazali...[et al.]. (2014) [Student Project] (Unpublished)

A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali. (2011) [Student Project] (Unpublished)

H

Ethnicity, social influence, eco-label and purchase intention of consumers of green home electronic products / Nor Hashima Hashim, Wan Kalthom Yahya and Siti Aisyah Asrul. (2018) Social and Management Research Journal (SMRJ), 15 (2). pp. 47-63. ISSN 1675-7017

Consumer perception on MPH Bookstores service marketing towards achieving customer satisfaction / Nurul Soleha Hashim. (2018) [Student Project] (Unpublished)

Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun. (2009) [Student Project] (Unpublished)

Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah. (2010) [Student Project] (Unpublished)

A study on customer satisfaction toward UMW Pennzoil website as lead generators marketing / Mohd Fairuz Hussin. (2009) [Student Project] (Unpublished)

A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron. (2001) [Student Project] (Unpublished)

A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain. (2011) [Student Project] (Unpublished)

Customers’ satisfaction on the quality of e-commerce / Hanitahaiza Hairuddin, Sharidatul Akma Abu Seman and Noorizan Mohamad Mozie. (2019) Advances in Business Research International Journal (ABRIJ), 5 (3). pp. 1-10. ISSN 2462-1838

Customers perception of integrity initiatives in University Technology MARA : A case study of University Technology MARA Sarawak / Hajah Oriah Haji Akir ... [et al.]. (2011) [Research Reports] (Unpublished)

Service quality and students' satisfaction toward the Academic Affairs Division Services: UiTM Sarawak students' perspectives / Mohd Hazizol Haji Sidi Ahmad. (2015) [Entrepreneurship Project] (Unpublished)

A study on customer perception towards service quality provided by Tabung Haji’s hostel at Kompleks Tabung Haji Pulau Pinang / Hazlin Hafaris Halib. (2002) [Student Project] (Unpublished)

The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa. (2019) [Student Project] (Unpublished)

The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim. (2015) [Student Project] (Unpublished)

TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim. (2009) [Student Project] (Unpublished)

The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad. (2012) [Student Project] (Unpublished)

Customers responsiveness towards service quality and satisfaction in Islamic Banks: A case study in Klang, Selangor / Muhammad Kasyful Azhim Hamid. (2019) [Student Project] (Submitted)

Factors affecting customer satisfaction among students in fast food restaurant at Sungai Petani / Nor Kartini Hamidun and Nurul Shuhada Mohammad. (2019) [Student Project] (Submitted)

Factors influencing customer’s decision-making towards unit trust: a study in Kota Bharu / Mohd Hazim Hamzah. (2013) [Student Project] (Unpublished)

Imitation goods in the fashion industry: protection for the consumers / Siti Nur Hajar Hamzah, Farhana Kamarolzaman, and Suhaily Hussain. (2011) [Student Project] (Unpublished)

Customers' satisfaction on internet banking services : study on conventional banks in Kota Kinabalu / Raemah Hanapi. (2014) [Student Project] (Unpublished)

Relationship between event quality and satisfaction among spectators at World Kite Festival / Nor Hidayah Hanipah. (2017) [Student Project] (Unpublished)

Factors that influence the usage of public transport among users in Butterworth / Nurul Nabila Syaqira Hanizam and Nadhira Ahmad Afip. (2018) [Student Project] (Submitted)

Exploring young consumers’ purchase intention towards foreign brand / Etty Harniza Harun...[et al.]. (2011) Voice of Academia (VOA), 6 (2). pp. 39-56. ISSN 2682-7840

The moderating effect of gender between customer quality factors and loyalty toward internet service provider in Malaysia / Muhammad Shafiq Harun. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

Identifying the level of customer satisfaction and loyalty towards Habib ( A study at Habib Ampang Point showroom 2003/2004) / Hairul Fadzlee Hisham Hasan. (2005) [Student Project] (Unpublished)

A study of on-line payment awareness in Terengganu: a case of e-services offered by government / Mimi Zazira Hashim, Roziana Ahmed and Mohd Khirzan Badzli Abd Rahman. (2008) [Research Reports] (Unpublished)

Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al]. (2011) Business and Management Quarterly Review (BMQR), 2 (4). pp. 56-64. ISSN 2180-2777

The relationship between customer satisfaction and service quality towards TM global products at Petaling Jaya / Nor Hasidah Hashim. (2011) [Student Project] (Unpublished)

Customer satisfaction on e-SERVQUAL in Islamic online banking services / Nurhazirah Hashim …[et al.]. (2017) Advances in Business Research International Journal, 3 (2). pp. 1-8. ISSN 2462-1838

Customer satisfaction towards employees provident fund (EPF) Johor Bahru members services counter / Mustafah Hasim. (2001) [Student Project] (Unpublished)

Consumers’ awareness and knowledge of nanofood in Malaysia / Nor Akhmal Hasmin … [et al.]. (2021) Social and Management Research Journal (SMRJ), 18 (2): 2. pp. 23-46. ISSN 1675-7017

A study of customer saving services expectation at Lembaga Tabung Haji Selangor / Hasmi Bin Hassan. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Factors affecting customer satisfaction in fast-food restaurant using fuzzy AHP : companies perspective / Nur Aqilah Hassan. (2021) [Student Project] (Unpublished)

Case Study : NH Prima International Sdn Bhd / Nor Ainmurni Hasyikin. (2021) [Entrepreneurship Project] (Unpublished)

A study of factors that influence customer satisfaction in Islamic banking / Nurhafiza Hizam. (2015) [Student Project] (Unpublished)

Factors that contribute to customer loyalty towards Telekom Malaysia Kuantan / Nurul Huda Hj Ismail. (2013) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Customer's Satisfaction Towards the Counter Service : A Study at the Immigration Department, Kota Kinabalu, Sabah. / Salina Hj. Ahad. (2011) [Student Project] (Unpublished)

Improving the public service delivery through client charter: a case study at Malacca Road Transport Department, UTC Malacca / Norhazimah Husain and Zaynor Ashiqin Abu Bakar. (2013) [Student Project] (Unpublished)

The effects of perceived quality, perceived risk, perceived price, and consumer behaviors towards purchase intention on Malaysia local products / Helmy Husni... [et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Merbok, Kedah, p. 11. ISBN 9789670314563 (Unpublished)

Behavior study of consumers' expenditure at Cybercafe / Mohd Fazmi Hussin. (2012) [Student Project] (Unpublished)

I

Customers' awareness towards products offered by Budayatama Corporation Sdn Bhd / Rafidah Isa. (2007) [Student Project] (Unpublished)

Attributes of panorama Melaka bus towards customer satisfaction / Muhammad Mubarak Ismail, Nur Sarafaten Mohd Noor and Amanina Athira Razlan. (2013) [Student Project] (Unpublished)

Determinants of building customer loyalty in D’impian Inn Hotel Parit Raja / Ameerah Ismon. (2011) [Student Project] (Unpublished)

An element contribute to customer satisfaction and dissatisfaction towards the new non-billing system provided by Tenaga Nasional Berhad / Faraeza Ismail. (2003) [Student Project] (Unpublished)

The study of customer commitment on relationship quality in Agrobank, Jerantut / Azrian Azrina Ideris. (2009) [Student Project] (Unpublished)

TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]. (2004) [Research Reports]

Service quality and the mediating role of customer satisfaction on service loyalty at Keningau district farmers' organizations / Fatin Nabilah Ibrahim. (2016) [Student Project] (Unpublished)

The relationship and importance of services provided by the City Bayview Hotel Malacca towards customer satisfaction / Lenda Ibrahim. (1998) [Student Project] (Submitted)

Food marketing: the influence of organic greenwash towards Malaysian consumers' trust: a conceptual paper / Muhammad Azman Ibrahim, Rafiatul Adlin Mohd Ruslan and Thong Foong Yen. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 135-141. ISSN 2462-1838

Business Plan : Delivery Squad / Muhammad Izzuddin Ibrahim … [et al.]. (2021) [Entrepreneurship Project] (Unpublished)

Gratis Collections / Muhammad Syafiq Ibrahim ... [et al.]. (2015) [Entrepreneurship Project] (Unpublished)

Patient satisfaction towards service quality at Pharmacy Department in Hospital Sultan Abdul Halim / Norashikin Ibrahim. (2018) [Student Project] (Submitted)

A study on revisit intention and customer satisfaction towards service quality provided at AEON Bandaraya Melaka / Ruhaisha Ibrahim, Maizurah Abdul Razak and Mohamad Fariq Azrin Abd Rahman. (2014) [Student Project] (Unpublished)

Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim. (2006) [Student Project] (Unpublished)

The relationship of service quality towards customer loyalty at Melaka International Trade Centre (MITC) / Muhamad Zaki Ibrahim. (2007) [Student Project] (Unpublished)

The impact of service quality on customers satisfaction to Melaka Sentral Sdn Bhd (MSSB) / Muhammad Azman Ibrahim. (2008) [Student Project] (Unpublished)

A study on the factors that influence customers intention to purchase of farmers product: a case study on FAMA market in Jerantut, Pahang / Nurhaini Ibrahim. (2013) Industrial Training. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

A study on the association of quality services and customer satisfaction: a case study at Renaissance Kota Bharu / Rozaina Ibrahim. (2004) [Student Project] (Unpublished)

Assessing customer perception towards service quality (tangibility, reliability and responsiveness) at Section of Contribution EPF Kuantan / Sheha Ibrahim. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

A study on customers satisfactions towards services quality at the Store Soon Seng Plaza Melaka / Siti Fatimah Ibrahim. (2013) [Student Project] (Unpublished)

Perception on the behaviors and attitudes of the public towards Sarawak corridor of renewable energy (SCORE) / Zalina Ibrahim. (2014) [Research Reports] (Unpublished)

Student’s satisfaction towards theme parks services in Melaka / Nina Shakina Idris, Nurliyana Mohd Yusof and Siti Noor Aini Daud. (2014) [Student Project] (Unpublished)

Perceptions towards local sports products among faculty of sports science and recreation students in UiTM Seremban / Nurul Nadiah Imam Basri. (2017) [Student Project] (Unpublished)

A study on the relationship of The LibQUAL dimensions that affecting users’ satisfaction towards academic library at Universiti Utara Malaysia (UUM) Sintok, Kedah / Nornusaibah Isa and Ainaa Syafiqah Mohd Khalil. (2019) [Student Project] (Submitted)

Factors influencing northern region bumiputra consumers purchase intention of global brands / Farah Merican Isahak Merican ...[et al.]. (2019) In: Academic Conference on Social Sciences. (Submitted)

Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail. (2018) Other. Bachelor of Business Administrations (Hons) Marketing, Segamat, Johor. (Unpublished)

A study on customers’ perception towards the information counter, MunLoong-Hankyu Jaya Bangsar, Kuala Lumpur / Rohaya Ishak. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

Consumer interaction behavior, interaction expectation, trust and purchase intention : An empirical study on social media consumer / Hafiedah Afiqah Ishak. (2016) [Student Project] (Unpublished)

Customers satisfaction towards service quality among “Mamak” restaurants at Bandar Hilir, Malacca / Hazwani Ismail, Nur Hisyam Kamaruddin and Raja Anis Aniza Raja Mohd Yusof. (2014) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Melaka.

The mediating role of customer satisfaction in the relationship between service quality and customer loyalty / Kamisah Ismail, Jamie Wan Chiou Tin and Jacinta Phooi M’ng Chan. (2021) Management & Accounting Review (MAR), 20 (3): 8. pp. 187-210. ISSN 2550-1895

Tourist satisfaction regarding upon the shopping malls attributes in Melaka City / Mohamad Izul Ismail, Muhamad Afiq Irfan Abdul Rahman and Siti Nur Azhana Hassan. (2015) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Melaka.

Pusat Tuisyen Pintar An Nur (M) Sdn Bhd / Muhammad Afwan Hakim Ismail. (2021) [Entrepreneurship Project] (Submitted)

A study on the level of customer satisfaction towards physical distribution services provided by BERNAS Perdana Sdn. Bhd. / Noorhani Ismail. (1999) [Student Project] (Submitted)

Penentuan kuasa beli pengunjung terhadap perkhidmatan pelancongan terpilih di bandaraya Kota Kinabalu, Sabah / Nurul Izzah Ismail dan Jabil Mapjabil. (2021) In: International Exhibition & Symposium on Productivity, Innovation, Knowledge, Education & Design (i-SPiKe 2021). (Submitted)

MyOnline passport challenges to elderly or 'Warga Emas' assessment satisfaction / Rohana Ismail. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

A study on physical distribution functions practiced by NSTP (M) berhad within Kuala Terengganu / Rusnah Ismail. (1998) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Measuring supplier’s service quality and customer satisfaction using servqual / Hirun Azaman Ismail. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

The factors that inluence consumer determinations to purchase organic vegetables: Case study at TESCO Kota Bharu / Mohd Hafiz Ismail. (2012) [Student Project] (Unpublished)

Determinants of customer acceptance and usage of mobile hotel reservation apps (MHRA): An exploratory factor analysis / Mohd Noor Ismawi Ismail ... [et al.]. (2020) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1). pp. 1-17. ISSN 1985-8914 ; 2590-3837

Customer’s acceptance, usage and M-satisfaction of Mobile Hotel Reservation Apps (MHRA) / Mohd Noor Ismawi Ismail...[et al.]. (2017) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-18. ISSN 1985-8914 ; 2590-3837

A study on service quality and student satisfaction at Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia (UUM) / Nor Syakiroh Ismail and Siti Shakinah Abu Masor. (2018) [Student Project] (Unpublished)

Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Factors affecting customer satisfaction based on service quality dimension in the electricity sector : a study in SESB Kudat, Sabah / Nur Hasana Ismail. (2018) [Student Project] (Unpublished)

The antecedents and influence of consumer relationship proneness towards perceived relationship quality and customer loyalty of apparel retailing industry in Malaysia / Siti Ilmiah Ismail. (2014) In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

Determinants on service quality that affecting customer satisfaction in bumiputera printing industry / Siti Nur Fakhira Ismail. (2014) [Student Project] (Unpublished)

The relationship between service quality towards customer satisfaction at Parkson Grand Mahkota Parade / Siti Radhiah Ismail. (2014) [Student Project] (Unpublished)

Empowering customer awareness through social network: a case study of Sukimi Group / Sulaiman Ismail. (2012) [Student Project] (Unpublished)

A study on customers satisfaction towards Ar Rahn pawn Broking-i: Bank Kerjasama Rakyat at Jalan Tangsi Branch Kuala Lumpur / Noor Hafizah Ismail Suhaimy. (2010) [Student Project] (Unpublished)

Technology readiness, customer perceived value, customer information satisfaction and behavioral intention on tablet-based menu ordering experience / Muhammad Izzat Zulkifly. (2017) PhD thesis, thesis, Universiti Teknologi MARA.

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Measuring customer satisfaction towards HAI magazine amongst students at KPTM Bangi / Faizatul Fazliyana Jamaluddin. (2010) [Student Project] (Submitted)

Tenants satisfaction towards the facilities provided by Technology Park Malaysia / Siti Ainun Mardiah Jamaludin. (2008) [Student Project] (Unpublished)

The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari. (2018) [Student Project] (Unpublished)

A study of customer satisfaction level on the services provided by PDB - commercial sales department / Ahmad Fuzairijane Jaafar. (2000) [Student Project] (Submitted)

Customer awareness and acceptance towards billion marketing's in-house brand for leather products 'RORINE' / Mazumi Jaafar. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

Brand awareness of higher education institution : a case study at UTHM Pagoh Campus / Siti Nur Amira Jaafar. (2018) [Student Project]

Brand awareness of higher education institutions: a case study at UTHM Pagoh Campus / Siti Nur Amira Jaafar. (2018) Other. Bachelor of Business Administrations (Hons) Marketing, Segamat, Johor. (Unpublished)

Dimensions influencing service quality of Arabic restaurant towards customer satisfaction in Selangor / Muhammad Arif Jaafar. (2019) [Student Project] (Unpublished)

Responsiveness of TM Touch in handling customer complaints towards company’s performance and customer loyalty / Mardhiah Jaalam. (1999) [Student Project] (Submitted)

Late delivery order from PETRONAS MITCO Japan to customer / Che Hamiza Jafar. (1999) [Student Project] (Submitted)

A visitor's satisfaction level towards Sudut Pertemuan Remaja (SUPER) or youth meeting centre with specific reference to Satok Shopping Complex / Reuben Jagai. (2003) [Student Project] (Unpublished)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid. (1998) [Student Project] (Unpublished)

Understanding the perception on customer experience among tourists in Labuan / Andrea Sovilea Jaine. (2014) [Student Project] (Unpublished)

A systematic review on consumer behavior toward plastic consumption in Asian countries / Nur Syafiqah Khalisah Jallaludin …[et al.]. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 150-158. ISSN 2462-1838

Job stress, job satisfaction, organizational commitment, and intention to quit among the employees of STIDC in Kuching / Nurnazirah Jamadin … [et al.]. (2010) [Student Project] (Unpublished)

Customer satisfaction towards Lekor Shop product: research on end users of Menara TM / Chatila @ Nur Asyhikin Jamal. (2007) [Student Project] (Unpublished)

The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Roseazrina Azmi. (2018) Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-13. ISSN 2590-440X

The promotional strategies and its impacts to the level of customer acceptance toward Unit Trust Investment in ASNB Kuantan / Mohd Haziq Fadhlullah Jamalee. (2013) [Student Project] (Unpublished)

Future ‘New Old’ perception on colour preference of product design / Nurazlina Jamalludin and Mohamat Najib Mat Noor. (2019) In: e-proceedings Design Decoded 2019, 19 / 20 June 2019, Mangrove Tourism Complex, Sungai Merbok 08000 Sungai Petani, Kedah.

Customer satisfaction survey on TM family and friend / Mohd Muzammer Jamaluddin. (1999) [Student Project] (Submitted)

The relationship between fun at work and work engagement / Mohd Fazil Jamaludin, Nordiyana Mohammed Shobri, Azlyantiny Mohammad. (2013) [Research Reports] (Unpublished)

Relationship of advertising attributes towards Gen Y attitude and behavioral intentions of Gen Y to adopt online advertising / Josephine Jelawat James Jimmy. (2015) [Student Project] (Unpublished)

The relationship between perceived service quality and perceived service value towards customer revisit intention / Philipia Jamine. (2013) [Student Project] (Submitted)

Measuring customers satisfaction: a case study at Courts Mammoth Berhad, Kuching / Hassiah Janaidi. (2003) [Student Project] (Unpublished)

A study on the effectiveness of Yayasan Sabah Market News Scan (MNS) for forest products in disseminating market information to it's subscribers / Joy Hardey Javil. (2008) [Student Project] (Unpublished)

Determine factors influencing customer experience that affects customer satisfaction towards takaful product in Ikhlas Consultant & Services Johor Bahru / Nur Alyani Ja’afar. (2011) [Student Project] (Unpublished)

Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi. (2003) [Student Project] (Unpublished)

A study of online hotel booking towards consumers: consumer’s perception on online hotel booking and its effect on satisfaction / Nur Elliyana Ezzaty Joha. (2018) [Student Project] (Unpublished)

Factor influencing purchase intention of Starbuck's coffee among customer in Kota Kinabalu / Nor Azrine Johari. (2014) [Student Project] (Unpublished)

The relationship between service quality (SERVQUAL) and customer satisfaction towards customer re-patronage intentions in Johor Bahru tourism / Nur Afifah Johari. (2015) [Student Project] (Unpublished)

ENT300 24-Hours Laundry Service / Hudson Huan John... [et.al]. (2016) [Entrepreneurship Project] (Unpublished)

A study on KOPEKS brand awareness among government employees in the district of Papar, Sabah / Priscelie Lisa John. (2018) [Student Project] (Unpublished)

Relationship between service quality and customer satisfaction in ferry transportation in Labuan - Wawasan Perdana Ferry / Stephanie John. (2015) [Student Project] (Unpublished)

Relationship of purchase orientation and loyalty, the moderating impact on satisfaction among restaurant's consumers / Hieronimus John Lainsin. (2014) [Student Project] (Unpublished)

Customer satisfaction towards e-recruitment services / Backie Jom. (2004) [Student Project] (Unpublished)

Telekom Malaysia: customer satisfaction towards centrex services in Kota Kinabalu area / Roslinda Juanis. (1999) [Student Project] (Submitted)

The customer satisfaction on drinking water / Liliana Jessy Jubin. (2015) [Student Project] (Unpublished)

FNM E-Commerce System (FES) / Ahmad Khairi Juha. (2017) Degree thesis, thesis, Universiti Teknologi MARA.

A study on health tourism industry: a case study among customer at spa in Bandar Hilir, Melaka / Aqilla Farihah Jumaat, Mohd Firdaus Abdul Rahim and Nur Amanina Halim. (2014) [Student Project] (Unpublished)

To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman. (2016) [Student Project] (Unpublished)

Customer satisfaction toward Menara Taming Sari: a study at Melaka Taming Sari Berhad / Roselini Jusoh. (2009) [Student Project] (Unpublished)

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Customer satisfaction towards operation counter services at Amanah Saham Nasional Berhad, Melaka Branch / Kamarul Farid Kassim. (2010) [Student Project] (Unpublished)

Group hospital and surgical insurance: a case study on customer satisfaction towards the insurer / Muhammad Afiq Khalid. (2010) [Student Project] (Unpublished)

The impact of servicescape dimensions towards customer satisfaction at theme restaurants in Melaka / Nurul Amirah Khalid. (2018) [Student Project] (Unpublished)

A study on the marketing communication mix by Kopetro Travel and Tours Kerteh / Mahyudi Kaban. (1999) [Student Project] (Submitted)

Factors affecting consumers preferences towards fishermen's market in PNK Papar Sabah / Norlilah Kadir. (2015) [Student Project] (Unpublished)

Automotive price reduced (Perodua); Factors that contribute the sale of automobile: The case of Perodua Alamesra Kota Kinabalu / Nurhamidah Kaharuddin. (2014) [Student Project] (Unpublished)

Service quality and customer satisfaction towards counter service in Road Transport Department (JPJ) at Sungai Petani, Kedah / Nur Aimi Solehah Kamaludin and Nur Adawiyah Khairulhasni. (2019) [Student Project] (Submitted)

Multifunction pendrive / Mohamad Irsyad Kamalulai ... [et al.]. (2017) [Entrepreneurship Project] (Unpublished)

A study of customer satisfaction on Mazda at Cycle & Carriage Bintang Berhad / Shahrul Akmal Kamaruddin. (1997) [Student Project] (Submitted)

Consumption of furniture made from panel products among bumiputeras at Bandar Tun Abdul Razak Jengka / Muhammad Faiz Kamarudin. (2013) [Student Project] (Unpublished)

Examining consumer buying behaviour on branded sports product / Nordiana Nadia Kamarudin. (2018) [Student Project] (Unpublished)

Young consumer’s green purchasing intention: case study in Bangi Selangor / Nurul Suhaida Adila Kamarulzaman. (2013) [Student Project] (Unpublished)

Foreign customer satisfaction level towards KFC Holdings (Malaysia) Berhad / Nor Atikah Kamarun Saman. (2011) [Student Project] (Unpublished)

The impact of service quality on customer’s satisfaction towards MPH Bookstore Giant Senawang, Seremban / Nor Wahidah Kamarusaman. (2014) [Student Project] (Unpublished)

The influence of domestic edu-tourists' perceived value, satisfaction and perceived risks on their behavioral intentions towards edu-tourism packages in Malaysia / Nornajiha Kamdi. (2021) PhD thesis, thesis, Universiti Teknologi MARA.

Antecedents of customer loyalty towards private commercial banks in Bangladesh / Md Wasiul Karim and Mohammad Abdul Matin Chowdhury. (2021) Management & Accounting Review (MAR), 20 (2): 2. pp. 35-57. ISSN 2550-1895

Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim. (2011) [Student Project] (Unpublished)

The study of customer satisfaction towards Pernama Kem Penrissen Retail Outlet In Kuching, Sarawak/Kasirul Norman Kasim and Audrey Nicholas Rateh. (2013) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Customer’s satisfaction measurement using cognitive and emotion judgment survey: a case study of INTEC / Zolidah Kasiran. (2012) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 2 (2). Institute of Graduate Studies, UiTM, Shah Alam.

Analysis on retailers perceptions and preferences towards the Jasmine Super New / Norhasimah Kassim. (1999) [Student Project] (Submitted)

Towards delighting your customer / Hamidah Kassim. (2004) Info PinTAR (2). pp. 1-10. ISSN 1675-9907

Research on factors of online buying decision towards the herbal supplement products in Malaysia / Fatimah Az-Zahra Kassim @ Hassim. (2017) Industrial Training. UiTM Cawangan Johor, Segamat, Johor. (Unpublished)

Acceptance and use of E-Government services among employees in government high education institution in Jalan Hang Tuah / Muhammad Irsyanuddin Kerma. (2018) [Student Project] (Unpublished)

Effect of e-service quality on online shopping customer satisfaction for students in UiTM Pulau Pinang / Shahirah Khairudin. (2013) [Student Project] (Unpublished)

Customer satisfaction towards company's performance at Scientex Heights Sdn Bhd / Nurul Alia Khasnan. (2010) [Student Project] (Unpublished)

Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli. (2016) [Student Project] (Unpublished)

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A study on customers’ satisfaction towards services provided by agency at Urban Transformation Center (UTC) Melaka / Muhd Lokman Nul Hakim Lamri. (2014) [Student Project] (Unpublished)

A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris. (2001) [Student Project] (Unpublished)

Marketing plan for Integrated Services Digital Network (ISDN) focussing on major business sales Kota Kinabalu / Halijah Laini. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The relationship between service quality and customer satisfaction towards counter service in service Sarawak Centre at Urban Transformation Centre (UTC), Kuching Sarawak./ Ruthchilly Jawai Langgie. (2018) [Student Project] (Unpublished)

Customer Satisfaction on Services offered by Pos Laju Sungai Merah, Sibu, Sarawak / Aja Langgit. (2015) Degree thesis, thesis, Universiti Teknologi MARA Sarawak,Kampus Samarahan.

Load factors & service quality of the Berjaya Air schedule flight to Tioman / Lee Kuan Vu. (1995) [Student Project] (Unpublished)

Service quality survey for Sarawak Forestry Corporation / Nagarajah Lee Hun Leong... [et al.]. (2005) [Research Reports] (Unpublished)

Demistyfing consumer purchase intention for remanufactured auto parts / Loh Ka Chin...[et al.]. (2019) Voice of Academia (VOA), 15 (2). pp. 52-60. ISSN 2682-7840

Determinants of organic food purchase intention among Malaysian consumers / Azyanee Luqman...[et al.]. (2020) Journal of Contemporary Social Science Research, 4 (1). pp. 22-28. ISSN 0128-2697

M

Antecedents and impacts of trust in mobile transactions: a case study of Malaysian consumers / Mohamad Noorman Masrek, Nora'ayu Ahmad Uzir and Irni Eliana Khairuddin. (2013) [Research Reports] (Unpublished)

Factors influencing consumers’ online booking intention on hotel rooms / Ermawati Mad Daud @ Ajamain. (2018) [Student Project] (Unpublished)

Influencing factors towards customer's choice of Umrah travel agencies / Nur Aliaa Diyana Md. Hanif. (2018) [Student Project] (Unpublished)

Customer satisfaction,commitment and loyalty: key variables for successful customer centricity in business-to-business market focus on MNC-a study in Telekom Malaysia Berhad (TM), Ipoh Perak / Hazwani Mohd Hatar. (2009) [Student Project] (Unpublished)

A study on E-Government services in MYEG Services Berhad: customer perception of E-Government services quality / Ida Dayana Md Zin. (2009) [Student Project] (Unpublished)

The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail. (2013) [Research Reports] (Unpublished)

The effects of perceived service fairness on satisfaction among customers in TM Point Taiping Perak / Mohamad Amirul Zharif Mohd Azlee. (2014) [Student Project] (Unpublished)

The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Jasin Melaka / Muhamad Sukur Mihat. (2011) [Student Project] (Unpublished)

The satisfaction of Takaful customer towards the services provided by the Takaful operators / Muhammad Ekhsan Mohamed Eusop. (2011) [Student Project] (Unpublished)

A study on customer’s satisfaction toward services provided by Pertubuhan Peladang Kawasan Kuantan Utara (PPKKU) / Muhammad Mahfuz Malek. (2009) [Student Project] (Unpublished)

Improving Telekom Malaysia’s customer satisfaction through their staff and business partner / Munawarah M. Sarkawi. (2010) [Student Project] (Unpublished)

Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri. (2019) [Student Project] (Unpublished)

A study on the effectiveness of marketing mix towards customer satisfaction at Agro Bank, Bahau / Nur Hidayah Misngat. (2010) [Student Project] (Unpublished)

Student satisfaction towards food quality in dining hall at UiTM Terengganu Campus Dungun / Norsyafiqah Md Amin & Rohidayu Razali. (2018) [Student Project] (Unpublished)

The effectiveness of social media in promoting small restaurant from the customer perspectives: Bukit Tinggi 2, Klang / Rossyamila Mat Kassim & Norshahidah Musa. (2017) [Student Project] (Unpublished)

Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar. (2007) [Student Project] (Unpublished)

Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran. (2007) [Student Project] (Unpublished)

Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad. (2008) [Student Project] (Unpublished)

Comparative measurement of customer satisfaction based on their expectation and perceived value towards Bayo service / Mohd Wahyuddin Mahmood. (2008) [Student Project] (Unpublished)

Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin. (2007) [Student Project] (Unpublished)

Reader’s satisfaction level towards The Star printed newspaper / Normala Mohd Hassan. (2007) [Student Project] (Unpublished)

The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri. (2008) [Student Project] (Unpublished)

The important of quality service towards customer satisfaction / Farazila Mohd Sani. (2001) [Student Project] (Unpublished)

Customer loyalty towards Tesco hypermarket Malacca / Fathilah Mohamed Aris. (2007) [Student Project] (Unpublished)

The determinants of the customer's satisfaction towards Amassurance Berhad Sungai Petani / Fatimah Mohamed Tajuddin. (2007) [Student Project] (Unpublished)

The impact of TMpoint service quality on the customer satisfaction at TMpoint Setapak / Noor Shazila Mohd Alias. (2006) [Student Project] (Unpublished)

Customer satisfaction and perception towards service quality: a case study of Cognis Oleochemicals in Malaysia / Mohd Hashimi Muhamad Hassim. (2006) [Student Project] (Unpublished)

Enhancing the service quality as a strategy of maintaining competitive position in Malaysian telecommunication industry; a focus on Telekom Malaysia Berhad Gajah Berang, Malacca / Norfa Dila Mohd. Noh. (2001) [Student Project] (Unpublished)

Factors influencing customer satisfaction on food service establishment in Malaysia and other ASEAN countries / Nor Adilah Mohd Nazlin and Nor Hazimah Ishak. (2018) [Student Project] (Unpublished)

Factors that influence brand loyalty towards brand of smartphone among Generation Y / Syazwani Mohd Salim. (2019) [Student Project] (Unpublished)

Influence of service quality and role of value for money towards customer satisfaction of Air Asia Airlines / Fatin Nur Atiqah Mohamad Aswad. (2019) [Student Project] (Unpublished)

Product quality: a study on improving the quality of Agromas product offered by Federal Agricultural Marketing Authority, Melaka / Norehan Md. Ali. (2005) [Student Project] (Unpublished)

The relationship between services cape elements and customer satisfaction in a shopping mall the case of Suria KLCC Mall / Faizattul Dara Naquiah Mohd Faizal and Sharmin Baba. (2013) [Student Project] (Unpublished)

The relationship between social media participation and employees' performance at Hamdan Abdullah Sdn Bhd, Kerteh, Terengganu Darul Iman / Aziemah Mohamed Yusoh. (2018) [Student Project] (Unpublished)

The study of customer satisfaction towards Tabung Haji Travel and Services (Kuala Lumpur Branch) / Mohamad Taufiq Mohamad. (2009) [Student Project] (Unpublished)

A study of factors that influence customers satisfaction towards online shopping in Klang Valley / Marina Mohd Kasim. (2015) [Student Project] (Unpublished)

A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin. (2004) [Student Project] (Unpublished)

A study on relationship between service quality and customer satisfaction: a case study of Melaka International Trade Centre (MITC) / Norazah Mohamed Yazid. (2007) [Student Project] (Unpublished)

A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi. (2011) [Student Project] (Unpublished)

Case Study : Obsess Cosmetics / Nik Nur Hidayah Ma Hassan. (2021) [Entrepreneurship Project] (Submitted)

A study of women consumers in Kota Kinabalu : factors that influence women consumers towards their preference of online shopping / Lily Madeng. (2013) [Student Project] (Unpublished)

Assessing satisfaction level among car purchaser in Malaysia empirical study of Perodua Sabah region / Faerozh Madli. (2013) [Student Project] (Unpublished)

A Study of the Factors That Affect the Effectiveness of Counter Service towards Customer Satisfaction: A Case Study OF Student Affairs Division, Uitm Kedah / Mohamad Noor Faiez Mahadi...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan. (2011) [Student Project] (Unpublished)

The determinants of user satisfaction of engineering maintenance system (EMESYS) in the Malaysian army / Nurul Shahnaz Mahdzan …[et al.]. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 225-241. ISSN 2462-1838

An integrative literature review on the success of accounting information systems and its impact on the ability to manage crises / Mahmoud Hany Mahmoud Dalloul, Zuraeda Ibrahim and Sharina Tajul Urus. (2019) In: ICAM2019 – International Conference on Accounting and Management. Faculty of Accountancy, Universiti Teknologi MARA Puncak Alam, Selangor, p. 133. ISBN 978-967-17038-0-9

Understanding customer orientation behaviour: a study on non-academic staff in UiTM Kuala Terengganu / Syahrul Hezrin Mahmud, Fatimah Zainab Dzulkifli and Najdah Abd Aziz. (2011) [Research Reports] (Unpublished)

Determinants of consumer online reviews / Mursyida Mahshar...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 31. ISBN 9789670314563

Investigation of service quality towards customer satisfaction at Melaka River Cruise / Mohamad Hafizudin Majid, Nurul Jannah Cheremi and Nurul Shahira Razali. (2014) [Student Project] (Unpublished)

The internal customer satisfactions towards USIM's Quality Management Unit Services / Haqimi Malek. (2009) [Student Project] (Unpublished)

A study on benefit sought by Employees Provident Fund Social Security Training Institute (ESSET) customers towards the services offered in Selangor / Rosmaryati Malik. (2002) [Student Project] (Unpublished)

Factor influence customer acceptance to invest in Islamic gold dinar in Kota Bharu, Kelantan / Nik Nur Amalina Mamat@ Nik Mohamed. (2013) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Co-operative business: It’s ability to meet customer satisfaction / Norudin Mansor and Ahmad Syazli Abd Halim. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

A Study on customer satisfaction towards services provided by MITI Sabah Branch / Roslina Mappahli. (2006) [Student Project] (Unpublished)

Customer satisfaction towards service quality in fast food restaurants / Siti Nur Zuraida Mas Wan & Nurul Aryani Jafri. (2017) [Student Project] (Unpublished)

Relationship between customer’s preference and satisfaction on the material of making furniture in Temerloh town / Nor Shahira Masdan. (2013) [Student Project] (Unpublished)

Behavior intention in using e-payment at Majlis Daerah Yan / Mohd Ashroof Masri and Siti Nor Hanisah Mat Zizan. (2018) [Student Project] (Submitted)

Post-purchase behavior: consume complaint behavior / Azmi Mat...[et al.]. (2014) In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

The application of Hackman and Oldham’s job characteristics model to job satisfaction: view point from fast food outlet’ managers / Syukrina Alini Mat Ali , Noor Azzah Said and Rudzi Munap. (2012) [Research Reports]

Factors that contribute to user satisfaction toward Perpustakaan Sultanah Bahiyyah, Universiti Utara Malaysia / Norhidayatul Akma Laily Mat Daud and Siti Syafiqah Johor@Johar. (2019) [Student Project] (Unpublished)

A study of local customer perception on quality of counter services provided by Tabung Haji (TH) / Suhaini Mat Daud. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Entrepreneurship : NeoNet / Mohd Nazri Mat Hasssan ... [et al.]. (2002) [Entrepreneurship Project] (Unpublished)

A study on secondary school students awareness toward the existence of JAIPETRA College within Kota Bharu area / Aminuddin Mat Jusoh. (1999) [Student Project] (Submitted)

Relocation of Air Asia services at KKIA : impact on customer satisfaction / Muhammad Nazmie Mat Nasir and Falnidah Jabin. (2016) [Student Project] (Unpublished)

Cross sectional study towards customer churn: a case in TNB Kota Bharu / Noor Mardhiah Mat Nawi. (2013) [Student Project] (Unpublished)

A study on customer satisfaction of selected companies on equipment leasing service at Dungun Terengganu / Abuzar Al-Gefari Mat Ramly. (2012) [Student Project] (Unpublished)

Factors influencing the adoption of e-payment: an empirical study in Malaysia / Intan Syafinaz Mat Shafie ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 53-62. ISSN 2462-1838

Case Study : Julieza Beauty Saloon Sdn. Bhd / Nur Alia Husna Mat Zahid. (2021) [Entrepreneurship Project] (Unpublished)

Examine the level of customer satisfaction towards service quality provided by SOCSO Melaka / Norsham Azeanti Mat Zaki. (2009) [Student Project] (Unpublished)

The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Business Opportunity: Meeracle Skincare / Nur Syazwanie Mazlan. (2021) [Entrepreneurship Project] (Submitted)

A study of factors that influence the hand phone purchase among teenagers in Kota Bharu (case study of secondary school) / Fatin Nabila Mazlan. (2014) [Student Project] (Unpublished)

A study of customer’s willingness to walk to shop / Syamimie Farhana Mazlan. (2013) [Research Reports] (Submitted)

The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan. (2011) [Student Project] (Unpublished)

Patient perceived service quality towards counter service in Hospital Sultan Ismail Johor Bahru / Masdita Md Dan and Hamizah Abdul Hamid. (2019) Masters thesis, thesis, Universiti Teknologi Mara Cawangan Johor.

A study of customer’s satisfaction towards service quality / Mohd Asri Md Daud. (2010) [Student Project] (Unpublished)

A study of service quality performance made by Opensoft Technologies Sdn Bhd / Norshafini Md Hussain. (2009) [Student Project] (Unpublished)

The influence of price, service and product quality towards customer satisfaction of Honda Dealers Johor Bahru / Nur Amariah Md Ngaripin. (2012) [Student Project] (Unpublished)

The effectiveness of service quality by Jabatan Agama Islam Wilayah Persekutuan (JAWI) towards customer satisfaction / Mohamad Idham Md Razak … [et al.]. (2014) In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014). Division of Research and Industry Linkages, UiTM Melaka, Alor Gajah, p. 32.

Study on factors affecting customer loyalty towards personal financing i-Aslah: A case of Bank Kerjasama Rakyat (M) Berhad in Kota Bharu, Kelantan / Shazana Md Sanusi. (2011) [Student Project] (Submitted)

Elements that influence customer satisfaction in buying a house: A study on Perbadanan Kemajuan Negeri Selangor (PKNS) Bangi / Farhan Zul Faqar Md Zain. (2004) [Student Project] (Unpublished)

Measuring service quality / Rosliza Md Zani ... [et al.]. (2020) FBM Insights, 2. pp. 14-16. ISSN 2716-599X

Openness to experience - a moderator between social commerce success factors and customer satisfaction relationship: facebook brand page platform / Ariff Md. Ab. Malik, Hanitahaiza Hairuddin and Nurfaznim Shuib. (2018) Management & Accounting Review (MAR), 17 (3). pp. 67-80. ISSN 2550-1895

The impact of the economic crisis to Harian Metro in terms advertisement and readership / Mohammed Zulfadhli Md. Sa’at. (1999) [Student Project] (Submitted)

A study of customer satisfaction towards services provided in Taman Lagenda Langkawi / Fawiza Md.Sawi. (2003) [Student Project] (Unpublished)

Customer satisfaction and brand switching intention of mobile service among university students / Mei Ling Goh ...[et al.]. (2020) Management and Accounting Review (MAR), 19 (2): 5. pp. 93-116. ISSN 2550-1895

A study on the internal customer satisfaction of Malaysian Shipping Agencies Sdn. Bhd / Meor Syahrizal Azryl Meor Chek Hussien. (2001) [Student Project] (Submitted)

Measuring the customers satisfaction level toward the Singapore Chicken Rice Restaurant in Kuching / Sedik Mezani. (2013) [Student Project] (Unpublished)

Customer's satisfaction with the facilities provided at food court in Shah Alam / Norani Misman. (2013) Degree thesis, thesis, Universiti Teknologi MARA.

Pengurusan dan strategi kepuasan pelanggan vs kegembiraan pelanggan. “Customer satisfaction vs customer delight”: definisi dan konsep / Dr. Wan Normila Mohamad. (2020) ASPIRASI FPP. pp. 6-10. ISSN 2735-0509

An awareness study of retailers in Kuala Terengganu on Sajimas Product / Fadhilah Mohamad. (1999) [Student Project] (Submitted)

"A study of the 4P's in determining customer satisfaction of Taman Mini Malaysia & Mini Asean (TMMA)" / Hani Mardhati Mohamad. (2008) [Student Project] (Unpublished)

Customer Waiting Time in Department of Labour, Kuala Terengganu: A Queuing Approach / Norsyafiqah Mohamad, Masnita Misiran and Zahayu Md Yusof. (2020) Journal of Academia, 8. pp. 22-32. ISSN 2289-6368

Consumer’s perception toward islamic home financing case study at: Ibu Pejabat Polis Kontinjen Kelantan / Nur Asyikin Mohamad. (2016) [Student Project] (Submitted)

Factors that makes up profitable customer loyalty toward the organizations / Nurul Huda Mohamad. (2009) [Student Project] (Unpublished)

The mediating effect of housing satisfaction in quality of life of low-cost housing / Salizah Mohamad. (2013) [Student Project] (Submitted)

A study on customer satisfaction on internet services provided by Telekom Malaysia Berhad at Kuala Terengganu Branch / Suriani Mohamad @ Khalid. (2002) [Student Project] (Submitted)

The influence of organization learning, organization commitment and internal marketing on patient satisfaction: A case at Poliklinik Eksekutif USM / Sara Aiffa Mohamad A‟Idil. (2016) [Student Project] (Unpublished)

The effects of brand experience, trust and satisfaction on building brand loyalty - an emphasis study of cosmetic brands in Klang Valley / Nur Syafiqah Aqilah Mohamad Hasim and Saidatul Karimah Zakaria. (2016) [Student Project] (Unpublished)

The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Ipoh, Perak Darul Ridzuan / Nurul Huda Mohamad Jaffar. (2010) [Student Project] (Unpublished)

A study on customer’s awareness towards SUKIMI’S products / Mohd Norisham Mohamad Rosli. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani. (2016) [Student Project] (Unpublished)

Factors influencing tourists’ revisit intention to Pangkor Island: the role of travel motivation and destination satisfaction / Musdiana Mohamad Salleh... [et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Merbok, Kedah, p. 13. ISBN 9789670314563

Service quality influence on customer satisfaction: A study of Sarawak river taxi services at Waterfront, Kuching / Mimie Shazreen Mohamad Shah. (2016) [Student Project] (Unpublished)

The relationship between employee attitudes towards customer satisfaction at Pejabat Setiausaha Kerajaan Negeri Pahang / Khadijah Athirah Mohamad Shamshudin. (2020) [Student Project] (Unpublished)

A study on services quality of Mass Rapid Transit in Sungai Buloh- Kajang Line towards customers’ satisfaction / Norzakiah Mohamad Yunos. (2017) [Student Project] (Unpublished)

The acceptance of Islamic deposit products among non-muslim bank customers in Malaysia / Nurul Afidah Mohamad Yusof ... [et al.]. (2022) Voice of Academia (VOA), 18 (1): 12. pp. 129-141. ISSN 2682-7840

Determinants of satisfaction among customer in “MAMAK” restaurant near KLCC / Nurfatihah Mohamad Zulkifflee. (2015) [Student Project] (Unpublished)

Determinants of satisfaction among customer in “Mamak” restaurant near KLCC / Nurfatihah Mohamad Zulkifflee. (2015) [Student Project] (Unpublished)

Satisfaction residents Kota Samarahan toward Kentucky Fried Chicken at Samarahan / Nurasyura Mohamad@Othman. (2016) [Student Project] (Unpublished)

Online customer reviews as a powerful marketing tool / Baderisang Mohamed and Nor Fitrah Anaik Ali. (2021) FBM Insights, 3: 10. pp. 27-30. ISSN 2716-599X

The influence of servicescape upon retailers on customer value in Malaysia / Baderisang Mohamed and Aliaa Adriana Mohd Damanhuri. (2021) FBM Insights, 3: 9. pp. 23-26. ISSN 2716-599X

Evaluation of user experience on collaborative learning game / Hasmira Mohamed. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

Modelling the effectiveness of using online food delivery services apps among customers in Klang valley during Covid-19 pendamics / Prof Madya. Dr Rozita Naina Mohamed ... [et al.]. (2021) In: International Exhibition & Symposium on Productivity, Innovation, Knowledge, Education & Design (i-SPiKe 2021). (Submitted)

Level of service quality provided by Bank Rakyat Bandar Baru Bangi / Norhishamudin Mohamed. (2010) [Student Project] (Unpublished)

Retail travel agent Service recovery toward customer satisfaction / Nur Adlinna Mohamed , Nur Syafikah Wan Jusoh and Mazlina Mahdzar. (2017) ASEAN Entrepreneurship Journal (AEJ), 3 (1). pp. 10-20. ISSN 2289-2125

Foreign students’ satisfaction on visa processing: comparison between public and private universities / Azian Mohamed Kassim...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

The relationship between the 4ps marketing mix of Melaka duck tour towards domestic tourist satisfaction / Nur Aini Mohamed Nasir, Siti Naquyah Ramli and Wan Nur Asyikin Wan Azmi. (2015) [Student Project] (Unpublished)

A study on the customer perceptions toward ladies department Mun Loong Hankyu Jaya Bangsar / Ahmad Faiezal Mohamed Nazar. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

A study on factors that influence customer satisfaction towards service at AC Nielsen company Kuantan branch / Nurhidayah Mohamed Rodwan. (2008) [Student Project] (Unpublished)

Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar. (2020) Advances in Business Research International Journal, 6 (2). pp. 154-165. ISSN (e-ISSN) 2462-1838

Factors influencing the purchase intention of young consumers towards healthy food products in Malaysia / Mardhiah Mohammad ...[et al.]. (2021) Advances in Business Research International Journal, 7 (2): 17. pp. 182-189. ISSN 2462- 1838

Developing customer relationship management for Golden Partners Management in achieving sustainable performance / Norhayati Mohammad. (2005) [Student Project] (Unpublished)

Fundamentals of Entreprenuership ENT 300 : Casa de Laundry dry cleaning service / Muhammad Ameer Farhan Mohammad Halim … [et al.]. (2020) [Entrepreneurship Project] (Unpublished)

Case Study : Shaklee Products (MALAYSIA) Sdn. Bhd. / Nor Farazatul Syafiza Mohammad Noor. (2021) [Entrepreneurship Project] (Unpublished)

Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman. (2015) Degree thesis, thesis, Universiti Teknologi MARA Cawagan Sarawak.

To study on the influence of product quality, service quality and price toward customer satisfaction at Persada Herbs Sdn. Bhd. / Zurina Mohammad Zubir. (2018) [Student Project] (Unpublished)

The relationship between factors of product quality, services quality and price that contribute to customer satisfaction: a study in product purchase at Persada Herbs Sdn Bhd / Zurina Mohammad Zubir. (2018) [Student Project] (Unpublished)

Review on price, service quality and customer loyalty in fast food restaurant / Hazirah Mohammed Shaed...[et al.]. (2017) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-10. ISSN 1985-8914 ; 2590-3837

The influence of sound and vision in sensory marketing towards customer purchasing behaviour in institutional foodservice / Munirah Mohammed Shaed ... [et al.]. (2015) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 7 (2). ISSN 1985-8914 ; 2590-3837

SERVQUAL perception of employees in Malaysia Panpages Online Sdn. Bhd. / Nor Najihah Mohd. (2014) [Student Project] (Unpublished)

Strategic training and development: the impact on employees’ performance / Idaya Husna Mohd, Joanna Julan and Tuan Badrol Hisham Tuan Besar. (2020) Journal of International Business, Economics and Entrepreneurship (JIBE), 5 (2). pp. 80-84. ISSN 2550-1429

The effectiveness of service quality towards customer satisfaction provided by insurance company at Bangsar, Kuala Lumpur / Nabilahuda Mohd Alamin. (2014) [Student Project] (Unpublished)

Permint Plywood Sdn. Bhd. How customer services influence business market loyalty / Mohd Kamal Mohd Ali. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The relationship between quality training practices and internal customer satisfaction: An empirical study in Malaysian local authorities / Khairul Anuar Mohd Ali. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

Factors that contribute to customer dissatisfaction towards MPH Bookstores / Nurfarahazreen Mohd Ali. (2014) [Student Project] (Unpublished)

Customer satisfaction towards quality of mail services (Post express, Poslaju and Parcel) in the Pos Malaysia Batu Pahat / Nor Azylia Mohd Alias. (2004) [Student Project] (Unpublished)

Covid-19 Outbreak: The impact of citizen’s demographic attributes on satisfaction with the government during MCO 1.0 / Siti Hajjar Mohd Amin ... [et al.]. (2021) In: E-Proceeding 8th International Conference on Public Policy and Social Science (ICoPS) 2021, 27 Oktober 2021.

Exploring the factors that influence visitors' satisfaction at Mini Malaysia & Asean Cultural Park, Melaka / Intan Nursyafika Mohd Apandi, Nurnadia Abd Ghaffar and Siti Nadzura Shamsuddin. (2014) [Student Project] (Unpublished)

The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff. (2020) [Student Project] (Unpublished)

Business Opportunity: Card Capital / Muhammad Haikal Mohd Asmawi. (2021) [Entrepreneurship Project] (Submitted)

Watson Kota Bharu / Muhammad Haikal Mohd Asmawi. (2021) [Entrepreneurship Project] (Submitted)

E-commerce websites performance towards online purchasing satisfaction / Muhamad Syamim Hannan Mohd Asri. (2016) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub. (2015) [Student Project] (Unpublished)

The evaluation of the effectiveness of marketing mix (4 p’s) implementation activities towards performances of Perdana Resort, Pantai Cahaya Bulan, Kota Bharu from the guests’ perspectives / Amira Mohd Azhar. (2014) [Student Project] (Unpublished)

Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir. (2006) [Student Project] (Unpublished)

Customer loyalty towards PETRONAS MITCO Japan / Noorazura Mohd Daud. (1999) [Student Project] (Submitted)

A study on comparisons of customer preferencen’s towards islamic and conventional personal loan / Noormariana Mohd Din. (2011) [Student Project] (Unpublished)

Product abundance, product delivery and price of product as determinants of online business profit performance / Syaza Fahzlin Mohd Fahrughazi and Amrizah Kamaluddin. (2021) Asia-Pacific Management Accounting Journal (APMAJ), 16 (2): 17. pp. 391-407. ISSN (eISSN):2550-1631

A study on the effectiveness of parcel delivery at industrial area in Batu Caves by Pos Malaysia Berhad / Ahmad Rizal Mohd Ghazali. (2000) [Student Project] (Submitted)

Students' acceptance and satisfaction towards LMS at Centre for Foundation Studies, IIUM / Aisyah Mohd Hanifiah. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

Modelling Importance Performance Analysis (IPA) to analysis the important attributes in luxury hotels / Mohd Norhakim Mohd Hassim, Abdul Mu’iz Syafiq Mohd Rosli and Wan Nur Azhiim Wan Mohammed. (2016) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

A study of brand awareness, brand equity and brand slogan towards advertisement a case study: Superlilo Sdn Bhd / Hazieqa Syabilla Mohd Hatta. (2018) Industrial Training. Industrial training project paper, Segamat, Johor.

Self-service technology (SST) towards guest satisfaction in hotel industry / Siti Asura Mohd Ismail and Intan Juliyani Zainal. (2017) [Student Project] (Unpublished)

Factors that influence house purchase intention in Johor Bahru by SSI Properties Sdn Bhd / Nor Amira Mohd Jamal. (2018) [Student Project] (Unpublished)

Customer retention in digital media business platforms in Malaysia / Mohd Remie Mohd Johan … [et al.]. (2020) Forum Komunikasi (FK), 15 (1). pp. 116-137. ISSN 0128-2379

Entrepreneurship : Crystal Supermarket / Nurena Mohd Kamal ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

Attributes affecting quick service restaurants revisit intention among student of higher learning institutions / Wan Nor Farawahidah Mohd Khamis ... [et al.]. (2022) Esteem Journal of Social Sciences and Humanities, 6: 1. pp. 30-46. ISSN 2600-7274

Factors influencing customers’ choice of Umrah service provider / Mohd Radzi Mohd Khir ... [et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sg Petani, Kedah, p. 33. ISBN 9789670314563

Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim. (2014) [Student Project] (Unpublished)

Factors that influence customer loyalty of Astro Sdn Bhd Pay-Tv Services/ Nurul Hanan Mohd Mokhtar. (2018) [Student Project]

The factors that influence the satisfaction of FELDA community towards the listing of FGV share in Bursa Malaysia / Siti Syairah Mohd Mokhtar. (2013) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

The relationship between the job satisfaction and job stress among government employees in the Chief Minister's Department Seri Negeri Ayer Keroh Melaka / Nafezeana Mohd Nafees. (2006) [Student Project] (Unpublished)

The effects of marketing mix strategies on car buyers' satisfaction (a case of Pantai Bharu Holdings Sdn. Bhd.) / Mohd Nahar Faiz Mohd Nasir. (2007) [Student Project] (Unpublished)

The effectiveness of service quality in beta dimension Sdn Bhd consulting service / Nur Ain Mohd Nazar. (2018) [Student Project] (Unpublished)

Malaysian perceptions on Rayani Air’s Islamic corporate image and its impact on the future Islamic Airlines / Nadia Mohd Nazri...[et al.]. (2020) Voice of Academia (VOA), 16 (1). pp. 50-56. ISSN 2682-7840

Perceptions towards service quality and impact on repatronage intention at Melaka River Cruise / Norasmah Mohd Nooh and Norsyafiqah Rosli. (2013) [Student Project] (Unpublished)

Customer satisfaction on services cape towards re-patronage intention: a study of hotels and resorts in Ayer Keroh Melaka / Nor Hamiza Mohd Noor, Siti Nazirah Omar and Mohd Halim Mahphoth. (2011) [Research Reports] (Unpublished)

The customer satisfaction toward supporting services of teaching and learning activities provided by USIM / Yusnida Mohd Pauzi. (2009) [Student Project] (Unpublished)

Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi. (2015) [Student Project] (Unpublished)

Exploring factors contributing to students satisfaction in blended learning environments: case of Universiti Kuala Lumpur Malaysia institute of information technology / Nadilah Mohd Ralim. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

Tenant perception on factors that should be in the shopping mall case study: Plaza Alam Sentral (Shah Alam) SACC Mall (Shah Alam) Aeon Bukit Tinggi Shopping Centre (Klang) Aeon Bukit Raja Sopping Centre (Klang) / Noridawati Mohd Ramlee. (2010) Degree thesis, thesis, Universiti Teknologi MARA.

Pengaruh persekitaran dalaman dan rekabentuk kompleks membelibelah ke atas tingkah-laku pembelian pengguna / Salimah Mohd Rashid...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

A study on the effect of service quality toward customer loyalty at Telekom Malaysia Berhad / Haslizahanim Mohd Razali. (1999) [Student Project] (Submitted)

Case study : Mr. DIY / Muhamad Farhan Mohd Razali. (2021) [Entrepreneurship Project] (Unpublished)

A study on customers’ satisfaction toward online shopping / Nor Azimah Mohd Razali. (2012) [Student Project] (Unpublished)

The influences of service quality dimension towards customer satisfaction at Takaful Company in Malacca / Norhayu Mohd Razali. (2015) [Student Project] (Unpublished)

Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. (2020) [Student Project] (Unpublished)

Customer loyalty towards the usage of public transportation among non-residential students in Lembah Bujang / Nur Athirah Mohd Rosli and Nurul Aimie Kamarudzaman. (2017) [Student Project] (Submitted)

Factors that influence consumer credit / Nor Hidayah Mohd Rosly. (2014) [Student Project] (Unpublished)

Factors affecting online shopping behaviour in Malaysia / Mohamad Shamsul Aizat Mohd Salleh. (2013) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 63-68. ISSN 2462-1838 (Submitted)

Case Study : Rozaimi Optometrist / Nursyafina Mohd Shakeri. (2021) [Entrepreneurship Project] (Unpublished)

Foreigner’s satisfaction towards tourism Malaysia Pahang’s services / Nadia Farhan Mohd Shalahim. (2010) [Student Project] (Unpublished)

A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif. (2010) [Student Project] (Unpublished)

A study on customer satisfaction on Adam International Roaming Service / Norlaily Mohd Shariff. (1997) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Factors influencing customers decision in choosing ASNB unit trust products : case study on ASNB Kuala Terengganu / Mohd Amirul Shafeeq Mohd Sohaimi. (2013) Industrial Training. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

Service process improvement for reducing customer waiting time at CIMB Bank Berhad Guar Chempedak Branch Kedah / Natrah Mohd Subri and Farrah Wahida Azmi. (2016) [Student Project] (Unpublished)

The effectiveness of promotional mix to create customer awareness towards the existing of business sales TM Melaka in 2007 / Mohd Syamsul Mohd Sutan. (2008) [Student Project] (Unpublished)

Customer service: the study on the effectiveness of the Elektrik Bestari in Kedai Tenaga Shah Alam Centre in providing electricity advisory service (information) for residential segments / Mohd Zaid Mohd Tahir. (1999) [Student Project] (Submitted)

Factors influencing visitors’ satisfaction towards green spaces in Tasik Melati at Kangar Perlis / Haniza Anis Mohd Tohid. (2021) Degree thesis, thesis, Universiti Teknologi MARA Perlis.

Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

An analysis of service quality among tourists in Broga Hills / Muhammad Farhan Mohd Yatim. (2016) [Student Project] (Unpublished)

A study on customer satisfaction toward services provided by Employees Provident Fund Social Security Training Institute (ESSET) / Yusmaliza Mohd Yusof. (2002) [Student Project] (Submitted)

A study on customer’s satisfaction toward quality service provided by Bank Islam / Norlaili Mohd Yusof. (2008) [Student Project] (Unpublished)

A study on the customer service experience towards finance Department Of Universiti Malaysia Kelantan (UMK) Jeli Campus / Siti Sabariah Mohd Yusoff. (2013) [Student Project] (Unpublished)

A breakthrough on enhancing customer service quality with the formulation of strategic management at Sutera Inn Prima / Nur Zarawati Mohd Zain. (1998) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin. (2012) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Factor that affecting customer satisfaction on event management services in Vantage Five Sdn Bhd/ Siti Norfatihah Mohd Αmin. (2018) [Student Project]

Strategic service enhancement towards customer satisfaction in Maybank Simpang Kuala / Rafiza Mohd. Radzi ... [et al.]. (2015) [Student Project] (Submitted)

Food-service industry: an overview of attributes that influences customers to repeat purchase intention / Nuramira Mohd. Yusop and Siti Munawarah Zakaria. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Brand personality dimensions and their effects on customer satisfaction in Kuala Lumpur hotels / Zurinawati Mohi …[et al.]. (2014) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 6 (1). pp. 37-44. ISSN 1985-8914 , 2590-3837

To study the level of customer satisfaction towards public counter service / Prudence James Mojuntin and Nur Zahira Muksin. (2011) [Student Project] (Unpublished)

The conceptual idea of recycling used cooking oil mobile application: A recommendation for environment sustainability / Mudiana Mokhsin … [et al.]. (2020) Borneo Akademika, 4 (3): 2. pp. 9-18. ISSN 2462-1641

The effectiveness of ASNB portal toward customers satisfaction: study case in Amanah Saham Nasional Berhad Kuantan / Noradlina Batrisyia Mokhtar. (2018) [Student Project] (Unpublished)

A study on customer satisfaction in the training service sector: Saffone Counselling Training and Consultant Sdn Bhd / Noradahwiah Moktar, Noraini Zainuddin and Noor Zaidah Omar. (2016) Masters thesis, thesis, Universiti Teknologi Mara Cawangan Johor.

Determinants of job satisfaction among employees at Kuching High Courts /Aida Montong. (2018) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak, Kampus Samarahan.

Customer satisfaction and loyalty of Desa Ilmu local supermarkets / Nor Sara Morni. (2015) [Student Project] (Unpublished)

Development of strategies in developing affordable housing from developer perspective / Nur Aqidah Morsidi. (2020) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Factors influencing consumer behaviour on purchasing fast food / Faiezah Diyanah Mualasan. (2019) [Student Project] (Unpublished)

Assessing the level of customers' perception with the security and safety of car park at shopping malls / Aishah Masturah Muda. (2014) [Student Project] (Unpublished)

Determinants of customer relationship as mediating effect on service quality and customer loyalty: a case study Takaful Ikhlas / Azim Izzuddin Muhamad...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 29. ISBN 9789670314563

Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad. (2009) [Student Project] (Unpublished)

Factors that contribute to customers loyalty towards nutrilite: A case study in Cheras, Kuala Lumpur / Nur Syafiqah Alia Muhamad Ali. (2008) [Student Project] (Unpublished)

Customer satisfaction on water supply at Merbok, Kedah / Faizzatul Balqis Muhamad Arif and Siti Azah Mohd Yusoff. (2019) [Student Project] (Unpublished)

Factors that influence customer loyalty in fast food restaurants / Nur Mary Farisha Muhamad Narawi and Nur Syafiqah Hadi Rusdi. (2018) [Student Project] (Unpublished)

Customer’s quest for quality of products and services offered by farmers’ organization / Sarina Muhamad Noor ... [et al.]. (2016) ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 31-41. ISSN 2289-2125

The factors contribute towards customer satisfaction at Bank Simpanan Nasional (BSN) Merbok / Nur Syuhada Muhamad Sabri and Nur Wahida Abdul Talib. (2018) [Student Project] (Unpublished)

Assessing in-flight meals/food attributes through passengers' level of satisfaction: a case of Malaysia airlines passengers / Nor Khafizah Muhamad Saleh. (2010) Masters thesis, thesis, Universiti Teknologi MARA.

ENT300 Fundamental of Entrepreneurship. Business Plan : Mockingjay Futsal Centre / Muhd. Haniz Azahari Muhamad Suhaili... [et al.]. (2015) [Entrepreneurship Project] (Unpublished)

Entrepreneurship : Hi- Jack Technology / Muhammad Faisal Muhamd Apardi ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

Kajian terhadap tahap kepuasan pelanggan di kafeteria merpati kolej dato bahaman UiTM Pahang / Mohd Faizal Azrul Azwan Muhamed@ Che Harun …[et al.]. (2013) In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia.

A study on factors that may affect the courses choosen when applying to JAIPETRA College / Chik Zulkhairi Muhammad. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The passengers' perceptions towards the service quality provided by Mara Liner in Klang Valley / Kamil Muhammad. (2007) [Student Project] (Unpublished)

Study of job satisfaction among staffs at Standard Chartered Scope International (M) Sdn Bhd / Nurul Farhana Muhammad. (2012) [Student Project] (Unpublished)

A study on spending behaviour of national higher education fund corporation (PTPTN) borrowers / Abdul Rasyid Muhammad Alwi. (2019) [Student Project] (Unpublished)

A development of conceptual model for defining users’ quality perception in product design / Nur Shahidatul Aina Muhammad Firdaus ... [et al.]. (2020) Voice of Academia (VOA), 16 (1). pp. 26-35. ISSN 2682-7840

Case Study : Fazerra Beauty House Saloon and Spa / Rusydina Aqilah Muhammad Rashdan. (2020) [Entrepreneurship Project] (Unpublished)

Green branding : the effect of green trust towards brand loyalty of the five-star hotel guest / Muhd Nabil Hanif Hassim and Mohd Raziff Jamaluddin. (2015) In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

Factors affecting online food purchase intention : the case of UiTM Terengganu / Siti Hajar Muhd Radzi & Nur Ummaimah Azmi. (2017) [Student Project] (Unpublished)

A study of customer expectations towards service provided by Bank Islam Malaysia Berhad (BIMB), Kuala Terengganu / Fazmalia Mukhtar. (2004) [Student Project] (Unpublished)

ENT 300: Case Study : Butik Sarra (Puan Sarra Binti Hamid) / Amirah Zafirah Musa. (2021) [Entrepreneurship Project] (Unpublished)

Customer's evaluation and satisfaction towards TH Hotel Kota Kinabalu / Fazilah Musa. (2015) [Student Project] (Unpublished)

Do satisfied customers loyal? : Unravelling the role of trust in the ‘High Touch’ purchasing context / Rosidah Musa. (2006) Gading Journal for the Social Sciences, 10 (1). pp. 1-15. ISSN 2600-7568

Formulating direct sales customers’ satisfaction strategies : Application of Importance-Performance Analysis (IPA) approach / Rosidah Musa. (2005) Gading Business and Management Journal, 9 (1). pp. 1-25. ISSN 2600-7568

The impact of servicescape towards repatronage intentions among Generation Y in shopping malls in Bandaraya Melaka / Muhammad Faiz Mustafa. (2016) [Student Project] (Unpublished)

Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa. (2006) [Student Project] (Unpublished)

A study on the customer perception towards container haulage service quality provided by Kontena Nasional Berhad Penang branch / Rosyada Mustapa. (2001) [Student Project] (Submitted)

Customer’s satisfaction towards service quality of life insurance products at MCIS Zurich in Melaka Branch / Siti Nur Syuhada Mustapa. (2011) [Student Project] (Unpublished)

Managing customer retention in Etiqa Takaful Khiron’s Agency Group: a manifestation of theory and practices / Nur Arfah Mustapha. (2010) [Student Project] (Unpublished)

Case study SapuraCrest Petroleum Berhad importants screening application in the selection process / Nur Farah Umira Mustaqim. (2010) [Student Project] (Unpublished)

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The effective of service quality towards customer satisfaction at Majlis Amanah Rakyat Negeri Melaka / Mohd Ariff Noordin. (2012) [Student Project] (Unpublished)

Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar. (2019) [Student Project] (Unpublished)

A study of the satisfaction and perceived importance of facilities in Kota Kinabalu Sports Complex among users / Divindahra Nain. (2010) [Student Project] (Unpublished)

A study on tenant satisfaction toward payment service management of Property Management Unit at Perbadanan Kemajuan Negeri Pahang (PKNP) / Ainatun Nadrah Napiah. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

The relationship between citizen satisfaction with assessment rates & rate-related services. A case study, Mukah Division, Sarawak / Junaidi @ Saudi Narani. (2016) PhD thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Future potential of Plaza Angsana / Julaiyha Nasir. (2005) [Student Project] (Unpublished)

Purchasing fruits at retail store: assessing customer satisfaction / Nurul Afifah Nasir & Nur Suhaida Suboh. (2017) [Student Project] (Unpublished)

Study on customer satisfaction towards service quality in Kuwait finance house Kuala Lumpur main branch / Muhammad Nazmi Nawi. (2010) [Student Project] (Unpublished)

A study on impulsive buying behaviour among consumers in Kota Bharu / Nor Laili Nawi. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Tourist satisfaction towards facilities provided in Melaka heritage sites / Muhammad Izzul Hanis Nazri. (2015) [Student Project] (Unpublished)

The impact of service quality dimensions (SERVQUAL) on customer satisfaction at Tabung Haji Tampin / Nor Asyrani Nekmat and Noor Nadiah Zainal Abidin. (2013) [Student Project] (Unpublished)

Factors influencing demand of air cargo: a case study on Malaysia Airlines Cargo Sdn Bhd (MASKARGO) / Nurul Uzma Ngah @ Omar. (2014) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Case Study : NSA Beauty / Nik Salsabella Antasha Nik Azhar. (2021) [Entrepreneurship Project] (Unpublished)

7P’s marketing strategy affecting customer purchase intention towards a house in Arataz Equity Sdn.Bhd / Nik Dalila Nik Aziz. (2009) [Student Project] (Unpublished)

Customer satisfaction of Proton car models in Johor Bahru area / Nik Syuhailah Nik Hussin. (2002) [Student Project] (Unpublished)

Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail. (2009) [Student Project] (Unpublished)

A study on the factos that influence ASNB brand loyalty / Nik Nur Aswad Nik Sulaiman. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study of convenience store attributes in influencing customers’ patronage intention / Nuranisah Nizar. (2016) [Student Project] (Unpublished)

A study on factors affecting dividend payout policy of consumer sector in Malaysia : a case study in Malaysia / Nurul Nabilah Noami. (2015) Industrial Training. Bachelor of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

Factors that affecting customer satisfaction towards JomPay services / Mohammad Shafik Noorazam and Nurul Shuhada Abd. Rahim. (2018) [Student Project] (Unpublished)

The impact of business ethics behaviour on the customers’ loyalty in beauty industry among university students’ in Malaysia / Nareesa Noorham, Sharifah Nurafizah Syed Annuar and Hasnawati Guliling. (2020) Insight Journal (IJ), 6 (14). pp. 138-142. ISSN 2600-8564

The practices of local cosmetic product on the customer loyalty among Malaysian youth / Nareesa Noorham, Sharifah Nurafizah Syed Anuar and Hasnawati Guliling. (2020) ESTEEM Journal of Social Sciences and Humanities, 5. pp. 1-10. ISSN 2600-7274

Online shopping: compulsive buying behaviour among Generation Y in Zone C Bandar Puteri Jaya Sungai Petani / Atiqah Azmarina Norazam and Farzana Hamzah. (2018) [Student Project] (Submitted)

The customers’ satisfaction towards service quality of Out Going Inspection (OGI) at UMW Advantech Sdn Bhd/ Norahayu Nordin. (2011) [Student Project] (Unpublished)

Acceptance of Tesco store brand of products by consumers / Nur Diyana Nordin. (2008) [Student Project] (Unpublished)

Business Plan : BCB Self-Service Laundry / Shamsul Khairul Annuar Nordin , Abd Fatah Abd Razak & Mohd Saro Mamat. (2009) [Entrepreneurship Project] (Unpublished)

A study on delivering customer satisfaction who choosing Datai Bay Golf Club Langkawi as golfing destination / Syaril Izam Norrdin. (1998) [Student Project] (Submitted)

Eco-friendly food packaging : young consumers’ perceptions & practices / Norsyamira Shahrin ... [et al.]. (2015) In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

SOA adoption model for private sector in Malaysia / Nur Hafizah Musa. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

The relationship between service quality and customer satisfaction towards service counter at Pos Malaysia Berhad in Urban Transformation Centre (UTC), Kuching, Sarawak./ Jennifer Sayu Nyaru. (2018) [Student Project] (Unpublished)

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An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar. (2006) [Student Project] (Unpublished)

Relationship between customer satisfaction and loyalty towards ASNB services in Kuala Lumpur / Siti Nazirah Omar. (2006) [Student Project] (Unpublished)

A study on effects of service quality dimension towards customer satisfaction in Z Rich Corporation Sdn Bhd / Afiqah Izzati Osman. (2015) [Student Project] (Unpublished)

Customer satisfaction towards life and family Takaful service (Etiqa as an operator) in Kepala Batas Pulau Pinang / Aziroh Osman. (2011) [Student Project] (Unpublished)

Relationship marketing and its effects towards customers' satisfaction: a case study on Cari Sparepart Sdn. Bhd. / Khairol Azli Othman. (2003) [Student Project] (Unpublished)

Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar. (2005) [Student Project] (Unpublished)

A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar. (2001) [Student Project] (Unpublished)

Visitor's perception and satisfaction towards a heritage shopping mall: a case of Ampang Park Shopping Centre / Nor Farhanah Omar, Nur Aziah Mohd Zam and Sarahusna Roizan. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

Factors that contribute to the customer willingness to dine in at Deco Cafe / Nur Athiqah Omar. (2017) [Student Project] (Unpublished)

Customers’ satisfaction toward front counter services in Valuation & Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) / Norliani Omar. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

The study on customer satisfaction towards credit card / Nurliana Omar. (2011) [Student Project] (Unpublished)

The effects of service quality dimensions on students’ satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]. (2020) Jurnal Intelek, 15 (1). pp. 69-76. ISSN 2682-9223

Factors that influence Muslim's intention to purchase non-Muslim's halal food in Kangar / Hanif Omar Baki. (2017) [Student Project] (Unpublished)

Analysis on the impact of marketing mixs toward Malaysian consumer’s satisfaction in purchasing organic pineapple: a case study at Merlimau Utara / Masedayu Othman and Nur Nabila Huda Aziz. (2018) In: Plantation Management Exhibition & Seminar (PIMES). Faculty of Plantation and Agrotechnology, Kampus Jasin, p. 88.

Analysis on the impacts of marketing mix towards Malaysian consumer’s satisfaction in purchasing organic pineapples case study at Merlimau Utara, Melaka / Masedayu Othman. (2019) [Student Project] (Unpublished)

To study the e-banking on effectiveness among Senawang Specialist Hospital (SALAM) staff / Nazihah Othman and Siti Nurhaziqah Qadirah Shaikh Norsham. (2014) [Student Project] (Unpublished)

Factors that influence job satisfaction among the employees at PETRONAS Carigali, Miri, Sarawak (Human Resources Department, Financial and Accounts Department, Reliability and Maintenance Department, and Operation Readiness and Strategy Assurance Department) / Norazia Othman. (2013) [Student Project] (Unpublished)

Promotional mix practiced by KFC affect consumer perception towards healthy fast food / Putri Liana Othman. (2008) [Student Project] (Unpublished)

The effectiveness of promotion towards customer awareness on ASG scheme in ASNB Kuala Lumpur / Siti Fadilah Othman. (2007) [Student Project] (Unpublished)

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Factors influencing millennial choice of fast food at East Coast of Malaysia / Nur Fazlin Pakhri and Norazleena Mohd Zubri. (2017) [Student Project] (Unpublished)

The relationship between supplementary services and customer satisfaction at Intekma Resort & Convention Centre (IRCC) / Siti Nur Ain Pardi. (2014) [Student Project] (Unpublished)

Consumer brand equity: A case study on Agromas product by Federal Agricultural Marketing Authority (FAMA). (2017) [Student Project] (Unpublished)

Customer expectations, perceptions and satisfaction on service quality by instep training service provider / Jackline Peter. (2015) [Student Project] (Unpublished)

Staff perception on customer choice of stay case of Shangri-La Rasa Ria Resort Tuaran / Emmylen Pius. (2013) [Student Project] (Unpublished)

A study of customer loyalty towards online shopping (apparel) in higher learning institution / Eldiana Sharon Pius Ganggan. (2014) [Student Project] (Submitted)

A study on customers perception towards service quality provided by Sabah Ports Sdn Bhd / Jodie Kessy Primus. (2008) [Student Project] (Unpublished)

Exploring relationship marketing tactics & customer loyalty: issues in the Malaysian mobile telecommunication sector / Lennora Putit and Mohamad Fariz Abdullah. (2019) Journal of International Business, Economics and Entrepreneurship (JIBE), 4 (1). pp. 21-26. ISSN 2550-1429

A study on customers satisfaction of stage bus fares and services in Kuching, Sarawak / Jaafar Pyeman ... [et al.]. (2004) [Research Reports] (Unpublished)

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Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli. (2006) [Student Project] (Unpublished)

Customer satisfaction among Utusan Melayu’s customer toward product, price and content of the newspaper / Dhabitah Ruslan. (2009) [Student Project] (Unpublished)

Effectiveness of Customer Relationship Management (CRM) towards enhancing customer loyalty in Epic Evolution (M) Sdn Bhd, Johor / Lily Suryana Roslaili. (2011) [Student Project] (Unpublished)

IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman. (2012) [Student Project] (Unpublished)

The factors that influencing customer behavior on servicescape offered by Mutiara Johor Bahru / Mohd Harith Ramli. (2007) [Student Project] (Unpublished)

Customer satisfaction toward Sahabat EON program / Mohd Redza Nizam Radzuan. (2008) [Student Project] (Unpublished)

Customers' satisfaction towards marketing mix of an international hypermarket (Case study of Carrefour Hypermarket, Pulau Pinang) / Fairuz Ayuni Rozaini. (2010) [Student Project] (Unpublished)

Determinants in customers' satisfaction towards quality of the Ar-Rahnu service provided : case study in Kluang, Johor / Norhazwani Ramli. (2015) [Student Project] (Submitted)

The choice of smartphones among young generation / Azira Rahim ... [et al.]. (2020) In: FBM INSIGHTS Universiti Teknologi MARA Cawangan Kedah vol. 1. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, UiTM Cawangan Kedah, pp. 62-65. ISBN 2716-599X

The employee's satisfaction toward the training programmes in Sabah Electricity Sdn Bhd / Ratna Rahim. (2008) [Student Project] (Unpublished)

Youth’s acceptance toward streamyx broadband packages by TM Point Kuala Krai, Kelantan / Amir Hamzah Rahim. (2013) [Student Project] (Submitted)

Factors affecting customer satisfaction on electronic payment system (E-Payment) for diploma students in Universiti Tun Hussien Onn / Nurul Izza Rahmad. (2019) [Student Project] (Unpublished)

Evaluation of Tenaga Nasional Berhad payment kiosk / Nadirah Rahmat. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah. (2011) [Student Project] (Unpublished)

Customer's perception towards product and location of @: works department at Hankyu Jaya Klang / Raja Rohafiza Raja Hassan. (1997) Degree thesis, thesis, Universiti Teknologi MARA.

A study on complaints related to residential fixed line telephone service provided by Telekom Malaysia within Setapak Exchange / Tengku Badreeshah Raja Hussin. (1996) [Student Project] (Submitted)

The foreign tourists’ satisfaction towards the service quality provided by travel agencies in Kota Kinabalu, Sabah / Raja Eddy Akhmar Raja Iza Akhmar. (2012) [Student Project] (Unpublished)

A study on the perception of consumer towards the implementation of Goods and Service Tax (GST) on the 1st of April 2015 within Kota Kinabalu Higher Education Institution / Mohammad Syadiqin Rambli and Fazril Haniff Hamsad. (2015) [Student Project] (Unpublished)

Relationship between service quality and customer satisfaction at Tabungan Haji Kuching / Fadzilah Ramlee. (2015) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

A study on customer’s satisfaction of shop lot projects by PKNP in Kuantan area / Noor Affeeda Ramli. (1998) [Student Project] (Submitted)

The effectiveness of service quality management practice in Kluang Mall to achieve customer satisfaction / Norshazliza Ramli. (2009) [Student Project] (Unpublished)

A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli. (2008) [Student Project] (Unpublished)

The role of “Marketing and education Unit Park” in the development of parks in Putrajaya / Siti Mashita Ramli. (2010) [Student Project] (Unpublished)

Factor contributing to customer’s airline selection at Suka Jaya Travel and Tours Sdn. Bhd (SJTT) / Noor Ashikin Ramlle. (2017) [Student Project] (Unpublished)

1 Aslah personal financing-I and customer satisfaction: a case study of Bank Rakyat, Masai / Nur Farahin Rashid. (2011) [Student Project] (Unpublished)

A study on the impact of logistic strategy towards customer satisfaction: A study of BC Petrochemical, Malaysia / Normaslindahwati Rasib. (2008) [Student Project] (Unpublished)

A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan. (2010) [Student Project] (Unpublished)

Implementing total quality management in Unit Trust Operations Department of PNB: a case study of Permodalan Nasional Berhad (PNB) / Zatul Akmar Razak. (2009) [Student Project] (Unpublished)

A study on gap analysis in automotive industries towards service quality in EESB / Auni Salbiah Razali. (2014) [Student Project] (Unpublished)

The factor that affecting customer satisfaction in insurance Prudential BSN Takaful / Nur Eylia Razali and Nurfatin Abdul Karim. (2013) [Student Project] (Unpublished)

The service quality of the nursing services at Sibu Hospital, Sarawak / Tracy Tumay Rigar and Patricia Saga. (2013) [Student Project] (Unpublished)

Customers' perceptions towards stationery section at Yaohan, The Mall / Mohamad Nazri Rob A'i. (1996) [Student Project] (Unpublished)

Influencing factors on customer satisfaction towards American brands in the food and beverage industry in Malaysia / Nur Atiqah Rochin Demong, Abdul Kadir Othman and Salmi Bawasa. (2016) Advances in Business Research International Journal, 2 (2). pp. 1-8. ISSN 2462-1838

A study on customers’ satisfaction towards service quality at Melaka A’famosa water theme park / Maizatul Adaiwiah Rohim, Nurul Hasimah Abdul Fatah and Siti Hajar Hashim. (2014) [Student Project] (Unpublished)

A study on the relationship between customer satisfaction and service level among ASNB agents at Seremban / Nurul Fazareen Roseli. (2009) [Student Project] (Unpublished)

The determinant of hotel quality service toward customer satisfaction : a study at Hotel UiTM Dungun / Mohamed Irfan Roslan. (2014) [Student Project] (Unpublished)

The influence of store image on customer satisfaction: case study of Pemasaran Melaka Sdn. Bhd. / Nur Fatin Farhana Roslan and Nur Hazirah Hasri. (2014) [Student Project] (Unpublished)

Factors influencing customers to choose Ar Rahnu in Bank Rakyat Sungai Buloh / Siti Nur Fashah Roslan. (2011) [Student Project] (Unpublished)

Factor that influence customer's preference towards choosing theme park at Hello Kitty Town and Thomas Town Puteri Harbour/ Qistina Rosli. (2018) Industrial Training. Faculty of Business Administration, Segamat. (Unpublished)

Factor that influencing customers preference / Qistina Rosli. (2018) Industrial Training. Bachelor Of Business Administrations (HONS) Marketing, Segamat, Johor.

Preferences factors of the customers by choosing Sanrio Hello Kitty Town and Thomas Town at Puteri Harbour from management perspective / Qistina Rosli. (2018) Industrial Training. Faculty of Business and Management, Segamat, Johor.

Elektrisola Malaysia Sdn. Bhd : A study on the internal customer perception towards purchasing department service functions / Rozita Halina Rosli. (1999) [Student Project] (Submitted)

A study of customer satisfaction towards Telekom Malaysia Berhad (TM) in Kota Kinabalu, Sabah / Rusydi Rosli. (2012) [Student Project] (Unpublished)

A study of factors affecting customers’ demand towards loan provided by Sabah Credit Corporation / Siti Noorhazwanie Rosli. (2014) [Student Project] (Unpublished)

Case Study : Syarikat Faiza Sdn.Bhd / Nur Khairin Irdina Rosmasharuzi. (2021) [Entrepreneurship Project] (Unpublished)

A study on customer service at Tabung Haji counter / Haizan Runsah. (1999) [Student Project] (Submitted)

Patients’ perception towards service quality in Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Nur Aliah Rusley and Ummi Salmah Abd Razak. (2019) [Student Project] (Unpublished)

A structural determinants of customer satisfaction on Residence Resort Paka, Terengganu / Norizan Rusli. (1998) [Student Project] (Submitted)

Factors that influence Gen Y loyalty towards mobile internet service provider (MISP) in parliament Sungai Petani, Kedah / Muhd Syafiq Rusnan. (2018) [Student Project] (Submitted)

Hup Seng Industries Berhad/ Nur Athirah Ruzaidi. (2021) [Entrepreneurship Project] (Submitted)

S

Factors influencing customer’s satisfaction towards 5-star hotel services in Johor Bahru / Nurul Amanina Sulaiman. (2019) [Student Project] (Unpublished)

Case study: customers satisfaction towards Mercedes-Benz’s after sales & services / Fazli Shah Simpon. (2010) [Student Project] (Unpublished)

The effects of marketing mix on the customer satisfaction of Ar-rahnu by Agrobank Alor Gajah, Melaka / Mohd Alif Nurfahmi Saad. (2011) [Student Project] (Unpublished)

KLAS in – flight catering: measuring the effectiveness of service quality towards customer satisfaction / Mohd Syafierul Sabu. (2010) [Student Project] (Unpublished)

Influence of services quality on customer satisfaction towards Hotel Sentral Riverview Melaka / Nur Dini Zafirah Suhaimi. (2019) [Student Project] (Unpublished)

Achieving customer satisfaction through teamwork; from the perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman. (2008) [Student Project] (Unpublished)

Customer satisfaction at container operation department of Northport (Malaysia) Berhad / Mazlina Samsidi. (2006) [Student Project] (Unpublished)

A study on factors contributed towards repeat purchase behavior / Nurasyikin Shaari. (2009) [Student Project] (Unpublished)

Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen. (2018) [Student Project] (Unpublished)

Factors influence student’s online purchase intention through travel agency sites / Muhammad Farid Sabri. (2018) [Student Project] (Unpublished)

A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon. (2004) [Student Project] (Unpublished)

A study on the level of customer satisfaction towards tangible facilities in Melaka River Pirate Park / Muhammad Hasif Sulaiman, Nursyafiqah Harris Fadilah and Siti Masturah Ayu Mohd Fauzi. (2013) [Student Project] (Unpublished)

Customers satisfaction towards Islamic banking services: A study of Malaysian banks in Kuala Lumpur / Asmah Saad. (2015) Degree thesis, thesis, Universiti Tekologi MARA Cawangan Sarawak.

Factors that influencing customer satisfaction towards Melaka River Cruise (MRC) / Nur Faradila Saad. (2011) [Student Project] (Unpublished)

The impact of demographic factors toward customer loyalty: A study on credit card users / Ramli Saad...[et al.]. (2010) [Research Reports] (Unpublished)

Perceived customer satisfaction on Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Nurul Asyiqin Saadun. (2008) [Student Project] (Unpublished)

A study on factors of selecting smartphones of the Tabika Kemas teachers in Lahad Datu / Juliannie Sabdurani. (2015) [Student Project] (Unpublished)

Factors of customer satisfaction in different service industries / Sarah Sabir Ahmad ... [et al.]. (2020) In: FBM INSIGHTS Universiti Teknologi MARA Cawangan Kedah vol. 1. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, UiTM Cawangan Kedah, pp. 66-68. ISBN 2716-599X

Comparative study on service quality in Bank Islam (BIMB): Sungai Petani, Kedah / Daing Maruak Sadek...[et al.]. (2011) [Research Reports] (Unpublished)

Case Study : Darul Naim Printing / Halimatul Akmar Safarizuan. (2021) [Entrepreneurship Project] (Unpublished)

Determinants of Indonesian muslim consumers' willingness to pay for Taiwanese snacks: the role of the halal logo / Atika Nur Aini and Anya Safira. (2021) Journal of Emerging Economies & Islamic Research, 9 (2). pp. 102-117. ISSN (e-ISSN): 2289-2559

Factors of food dimension affecting customer satisfation in family restaurants / Norshahniza Sahari, Nora Mohd Basir and Rohani Jangga. (2012) [Research Reports] (Unpublished)

The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan. (2008) [Student Project] (Unpublished)

Brand image: how the advertisers look at Harian Metro newspaper as the right advertising media to advertise products or services / Muhamad Kasuma Said. (1999) [Student Project] (Submitted)

The relationship between corporate image and service quality towards customer satisfaction in the cellular industry: the Malaysian context / Rosnah Said. (2008) Masters thesis, thesis, Universiti Teknologi MARA.

Factors that influenced customers’s satisfaction towards train services at KTM Sungai Petani / Sakina Said and Umi Hawa Jamaluddin. (2018) [Student Project] (Unpublished)

Customers’ satisfaction towards Penang International Airport Services / Nasirah Saidin, Nazatul Nadhirah Nazarudin and Wan Nursyahidatul Husna Mohd Noor. (2016) [Student Project] (Unpublished)

A study on women`s preference towards imported cosmetics over local products in Kota Kinabalu, Sabah / Sainah Saidin. (2015) [Student Project] (Unpublished)

Business Opportunity: Sahajidah Hai-O Marketing Sdn. Bhd. / Muhamad Syamir Saifulizan. (2021) [Entrepreneurship Project] (Submitted)

Principles of entrepreneurship (Ent 530): business model canvas: Stelo Hijab / Siti Asmida Sait. (2020) [Entrepreneurship Project] (Unpublished)

ENT 300 The Donut Divas / Nunes Anak Stephen @ Jauk... [et.al]. (2012) [Entrepreneurship Project] (Unpublished)

Customer satisfaction toward agents at Etiqa Bandar Baru Klang / Norjan Saleem. (2010) [Student Project] (Unpublished)

The impact of service quality on customer satisfaction, a study on Tanjung Offshore Services / Alia Zafira Saleh. (2007) [Student Project] (Unpublished)

Customer’s satisfaction towards online shopping: A case study among university’s students / Khairil Aiman Faris Salim ... [et al.]. (2021) In: E-Proceeding 8th International Conference on Public Policy and Social Science (ICoPS) 2021, 27 Oktober 2021.

4P’s marketing strategy affecting customer’s purchase intentions towards Maxis / Siti Zaharah Salleh. (2009) [Student Project] (Unpublished)

A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

The influence of organizational justice and demographic variables on employee willingness to engage in customer oriented behaviour / Sarminah Samad and Zaini Abdullah. (2007) Gading Journal for the Social Sciences, 11 (01). pp. 71-84. ISSN 2600-7568

Factor influencing women brand loyalty towards SNE product in Kota Kinabalu / Ivy Ernalien Samit. (2016) [Student Project] (Unpublished)

Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin. (2001) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The factor that impact of servqual on customer satisfaction toward tenants at PNB commercial's shopping mall / Noor Syafiqah Samsudin. (2018) [Student Project] (Unpublished)

A study on customer satisfaction towards voicemail service offered by Telekom Malaysia / Nor Azlina Samsudin. (2000) [Student Project] (Submitted)

The factors that influence customer loyalty towards Telecommunication Company (Telco) in Kota Bharu, Kelantan / Nur Aisah Samsudin. (2015) Industrial Training. Bachelor of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

Survey on squatters perception towards Selangor State Development Corporation to reduce the squatter problem and enhancing their living standards in Klang Valley / Ahdiah Sangit. (2000) [Student Project] (Submitted)

Case Study : Demica / Nurin Syamimi Sapawi. (2021) [Entrepreneurship Project] (Unpublished)

Factors that influence consumer ethics in purchasing process of pirated VCDs and CDs / Nurul Liyana Sapee. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

“The Factors Influence Consumer’s Acceptance towards High Speed Broadband by Telekom Malaysia Berhad Kota Bharu Kelantan / Suriana Sapie. (2008) [Student Project] (Unpublished)

Trust and confidence towards the public sector : Investigating the level of transparency in public sector organization in Kota Kinabalu / Nurfarhana Sapli and Siti Asmah Dullah. (2015) [Student Project] (Unpublished)

Factors affecting tourist revisit intention to Sunway Lagoon Theme Park / Sofia Sarmimi Saripin & Victoria Asong Stephen. (2018) [Student Project] (Unpublished)

Tempe Joy / Noor Adzlin Sarlan ... [et al.]. (2013) [Entrepreneurship Project] (Unpublished)

Case Study : Empayar Batik Exclusive / Aida Safiyah Sa’idi. (2021) [Entrepreneurship Project] (Unpublished)

Tahap kepuasan pengguna terhadap pekhidmatan Pos Malaysia di Sarawak : Tumpuan di pejabat Pos Besar Kuching / Jores Sedek … [et.al.]. (2003) [Student Project] (Unpublished)

A conceptual framework for customers’ loyalty in mobile loyalty programmes / Sharlini Seridaran and Mohd Nazri Mohd Noor. (2021) Social and Management Research Journal (SMRJ), 18 (2): 19. pp. 46-65. ISSN 1675-7017

Relationship between service quality and customer satisfaction during halal certificate application in Kelantan / Mariam Setapa...[et al.]. (2020) Journal of Contemporary Social Science Research, 4 (2). pp. 1-11. ISSN 0128-2697

Service Quality and Customer Satisfaction: Halal Certificate Application in Malaysia / Mariam Setapa...[et al.]. (2020) Journal of Contemporary Social Science Research, 4 (1). pp. 39-48. ISSN 0128-2697

Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee. (2012) [Student Project] (Unpublished)

The efficiency of Keratapi Tanah Melayu Berhad Komuter (KTMB) provide their services and passenger’s satisfaction level in Kuala Lumpur / Fatimah Shafiee, Nur Erny Nabilla Rosian and Siti Zubaidah Mohd Yusof. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

A study on PKNS staff sensitivity towards customer satisfaction / Asmah Shaharuddin. (2005) [Student Project] (Unpublished)

The impact of new media advertising on consumer decision making process / Syuhaida Shaiful Anuar. (2019) [Student Project] (Unpublished)

Influences of visitors motivation on decision making: A case study on Petrosains Discovery Centre / Noor Suziera Shakri. (2014) Industrial Training. Bachelor of Science (Hons) Statistics, Kota Bharu. (Unpublished)

A study on the customer satisfaction towards customer services: case by Lembaga Tabung Haji in Kota Kinabalu / Hazelina Farrah Shamsuddin. (2011) [Student Project] (Unpublished)

The relationship between service quality and spectators satisfaction among Malaysian Football Fan / Shahrul Nizam Shamsul Bahri. (2019) [Student Project] (Unpublished)

A study on the service quality and consumers perception towards it / Shuhaniza Shamsul Khalil. (1994) [Student Project] (Unpublished)

Air Asia customer services / Muhammad Syafiq Shamsulnidza … [et al.]. (2018) [Entrepreneurship Project] (Unpublished)

Case Study : Mamasab International Sdn Bhd / Muhammad Amirul Sharif. (2021) [Entrepreneurship Project]

A study of customer satisfactions towards fixed line telephone service provided by Telekom Malaysia Berhad / Noorshajidatul Risha Shariffuddin. (2004) [Student Project] (Unpublished)

Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin. (2013) [Student Project] (Unpublished)

Consumer satisfaction toward online shopping among students at UiTM Seremban / Shikh Muhammad Norhisham Shikh Hassan. (2017) [Student Project] (Unpublished)

A study on service quality toward the customers’ satisfaction at Mahkota Medical Centre Melaka / Muhammad Haziq Shuhaimi, Noor Aini Mohd Shafia and Nur Syuhadah Abdul Rahim. (2014) [Student Project] (Unpublished)

Level of customer satisfaction towards product offered by Idea Printworks / Syafiqah Syuhada Siabu. (2018) [Student Project] (Unpublished)

Customer satisfaction towards workers service delivery performance : a study case on disable workers at KFC Tg. Aru, Kota Kinabalu / Linda Sibun. (2010) [Student Project] (Unpublished)

Students' acceptance and use of e-learning tool: a case study on the use of Edmodo at Kolej Professional Mara Seri Iskandar / Noor Faizah Sidek. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

A review on the challenges affecting growth of Small & Medium Enterprises (SMES) in food manufacturer / Waliyyah Silong Taib & Nor Hidayah Mohamad Nasri. (2017) [Student Project] (Unpublished)

Students' green perception and behavior / Siti Norashikin Bashirun ... [et al.]. (2016) Malaysian Journal of Sustainable Environment (MySE), 1. pp. 39-49. ISSN 0128-326X

The effect of Corporate Social Responsibility (CSR) initiatives on consumer purchasing behaviour: A study on Celcom (Axiata) Berhad / Norasyikin Sofian. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

The impact of homestay attributes and mediating role of tourist satisfaction on tourist motivation to revisit homestay in Kuching, Sarawak: the perspectives of local and foreign tourist / Bernard Stephen Jussem. (2020) PhD thesis, thesis, Universiti Teknologi MARA.

A study on customer preferences to stay at new Pacific Hotel / Ermi Sharlida Suhaimi. (2006) [Student Project] (Unpublished)

Factors that contribute the satisfactions among consumer towards the water supply in Merbok, Kedah / Nor Azira Sukarnor and Nurul Nabila Zainol. (2018) [Student Project] (Submitted)

Impact of Islamic ethics on customer satisfaction in selected Islamic bank at Kota Bharu, Kelantan / Nurshahila Sukri. (2010) [Student Project] (Unpublished)

Electronic banking in Malaysia: a note on evolution of services and consumer reactions / Nor Hissam Sulaiman. (2001) Masters thesis, thesis, Universiti Teknologi MARA (Kampus Puncak Perdana).

The satisfaction level of medical tourism in Putra Specialist Hospital (Melaka) Sdn Bhd / Nazmi Hasif Sulaiman and Nur Hamizah Amran. (2016) [Student Project] (Unpublished)

A study on factors influencing the residents’ responsiveness towards the promotion events conducted by Perbadanan Putrajaya (PPj) / Nursuainah Sulum. (2013) [Student Project] (Unpublished)

A study on the customers’ satisfaction on the Celcom GSM services / Jimali Sunang. (1998) [Student Project] (Submitted)

Fundamentals of Entrepreneurship (ENT 300) PC SMITH computer store / Muhammad Saifullah Sundilela … [et al.]. (2021) [Entrepreneurship Project] (Unpublished)

Relationship between customer satisfaction with perceived quality and attitudinal loyalty / Shuqran Hafiz Supardi. (2017) [Student Project] (Unpublished)

The comparison of footwear at each level of intensity during babrbell back squat among weightlifters / Nor Ajlaa Najwa Swandi. (2018) [Student Project] (Unpublished)

The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman. (2019) [Student Project] (Unpublished)

Quality performance of Universiti Teknologi Mara Sarawak 2006 / Iris Syawe Seh Ling ...[et al.]. (2008) [Research Reports] (Unpublished)

The descriptive study of service quality on customer satisfaction in Matrade Exhibition & Convention Centre (MECC): an empirical study through servqual/ Syed Muhamad Naufal Syed Abdul Ghani. (2018) [Student Project]

A study on customer satisfaction on the quality of services provided by outlet business management Kemaman / Sharifah Anita Alsagoff Syed Ismail. (1998) [Student Project] (Submitted)

Marketing myopia: An interesting fact to marketers / Sharifah Zannierah Syed Marzuki and Wan Kalthom Yahya. (2005) Jurnal Gading, 9 (2). pp. 171-182. ISSN 0128-5599

From transaction marketing to relationship marketing a new perspective / Sharifah Zannierah Syed Marzuki and Wan Kalthom Yahya. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

Experience quality and visitor satisfaction at water theme park / Syed Mohd Naim Syed Wahid. (2017) [Student Project] (Unpublished)

A study on factors that influence the participation of bumiputera and non bumiputera within Kuala Lumpur toward investing in ASW 2020 scheme / Sharifah Zuliana Syed Zuber. (1999) [Student Project] (Submitted)

T

Graphic roles in constructing an appealing packaging of traditional health herbal products / Hanafi Mohd Tahir, Mohd Khairul Azahari Abdul Rani and Syahrul Nizam Shaari. (2011) [Research Reports] (Unpublished)

Modeling the mediating effects of job satisfaction and organizational commitment on the relationship between internal marketing and market orientation: A study among banks employees in the republic of Yemen / Waddah Ismail Thabet Ali. (2018) In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

The relationship between service quality and customer satisfaction towards service counter in National Higher Education Fund Corporation (PTPTN) at Urban Transformation Centre (UTC), Kuching / Agustina Tara. (2018) [Student Project] (Unpublished)

Exploring the communication gaps factor affecting the service delivery: a case study in Lembaga Hasil Dalam Negeri (LHDN) Sungai Petani Branch / Tengku Hilmi Tengku Abdul Kadir and Muhammad Haniff Muhammad Kamal. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

A study on factor contributing to customer satisfaction towards Anika Insurance Broker / Tengku Muhammad Hazwan Tengku Hashim Badli. (2011) [Student Project] (Unpublished)

The counterfeit goods conundrum: an analysis of demand situation among Malaysian consumers / Teo Carol Boon Chui and Mohd Zahin Mohd Yusof. (2017) Journal of International Business, Economics and Entrepreneurship (JIBE), 2 (2). pp. 11-19. ISSN 2550-1429

Data envelopment analysis for Malaysia courier services performance and customer satisfaction / Teoh Yeong Kin, Suzanawati Abu Hasan, and Siti Nur Atikah Zahari. (2020) Journal of Computing Research and Innovation (JCRINN), 5 (3). pp. 25-33. ISSN 2600-8793

RHB bank customer care centre telemarketing unit, Kuching: case study on effectiveness and employee satisfaction/Daphne Deborah Thomas … [et al.]. (2010) [Research Reports]

The effect of corporate social responsibility towards consumer buying behaviour: a study among universities students / Bibianah Thomas and Nor Suziwana Tahir. (2019) Journal of International Business, Economics and Entrepreneurship (JIBE), 4 (2). pp. 8-18. ISSN Journal of International Business, Economics and Entrepreneurship (JIBE)

Service delivery and customers’ satisfaction in some selected hotels in Ikeja areas of Lagos state / Tijani Nasiru … [et al.]. (2012) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 4 (3). pp. 1-17. ISSN 1985-8914 , 2590-3837

Understanding consumer's attitude towards online shopping purchase intention / Stephanie Lallai Tuah. (2015) [Student Project] (Unpublished)

The causal relationship between hotel restaurant brand attributes, customer brand personality, walk-in customer dining experience, satisfaction and post behaviour intention / Tuan Ahmad Tuan Ismail. (2017) PhD thesis, thesis, Universiti Teknologi MARA.

A study on customer’s satisfaction towards service quality of Al-Rajhi Bank / Tuan Nordiana Tuan Soh. (2008) [Student Project] (Unpublished)

U

Entrepreneurship : Top Print-T / Siti Nor Maisarah Umar, Nur Khairunnisa Zahidin and Wan Nor Suhariani Wan Ibrahim ... [et al.]. (2009) [Entrepreneurship Project] (Unpublished)

Students' satisfaction of the counter service in Office of Academic Affairs of UiTM Kedah / Esnita Usha and Nur Anirah Anuar. (2017) [Student Project] (Submitted)

W

Investigating factors enhancing customer satisfaction towards The Store (Soon Seng Plaza) Melaka / Barbara Wilfred and Nur Farahin Fauzi. (2014) [Student Project] (Unpublished)

Factors influencing students' satisfaction at MAHSA University / Wan Siti Husna W Rasir. (2018) [Student Project] (Unpublished)

Factors influencing students' satisfaction at Mahsa University / Wan Siti Husna W Rasir. (2018) [Student Project] (Unpublished)

Customer satisfaction at frontlines as perceived by hotel guest / Fatin Nasirah Wahab, Nur Farhana Mazzalan and Wan Norhashema Wan Bartian. (2014) [Student Project] (Unpublished)

Customers' satisfaction towards workmanship and quality performance of low cost housing in Sarawak / Noraziah Wahi … [et al.]. (2012) [Research Reports] (Unpublished)

millooW Sdn. Bhd : Portable Baby Bottle Warmer Technology Entrepreneurship (ENT600): Blueprint / Wan Amidatul Hafizah Wan Abdullah. (2020) [Entrepreneurship Project] (Unpublished)

A study on the customers’ satisfaction towards homestay program in Kelantan / Wan Patimah Wan Hamzah. (2008) [Student Project] (Unpublished)

Case study : Mr. Qayum Home / Wan Nur Irdiana Wan Jahari. (2020) [Entrepreneurship Project] (Unpublished)

Online travel agencies (OTAs) e-service quality, brand image, customer satisfaction and loyalty / Wan Nur Fasihah Wan Jasni ...[et al.]. (2020) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (2). pp. 96-111. ISSN 1985-8914 , 2590-3837

Customer satisfaction on Malay food restaurant at Pahang / Wan Nor Syuhana Wan Mahamad Hanafi. (2017) [Student Project] (Unpublished)

Case Study : SimplySiti / Wan Siti Hasni Wan Min. (2021) [Entrepreneurship Project] (Unpublished)

Relationship between service quality and customer loyalty at Bangi Wonderland Water Theme Park / Wan Ahmad Faiz Wan Mohamad. (2017) [Student Project] (Unpublished)

Case Study : Kamelia Cosmetics / Wan Nur Batrisyia Wan Mohd Radzi. (2021) [Entrepreneurship Project] (Unpublished)

Café Jiwa Kopi & Bingsu / Wan Natasha Wan Naziron. (2020) [Entrepreneurship Project] (Submitted)

The relationship between consumer behavior and food labelling effectiveness: moderating effect of consumer motivation / Maznah Wan Omar … [et al.]. (2011) [Research Reports] (Unpublished)

Enhancing customer experience in information space through perception management strategy / Wan Abdul Hadi Wan Salleh. (2012) Masters thesis, thesis, Universiti Teknologi MARA.

Price fairness evaluation on hotel online distribution channels, customers emotional and behavioural response / Wan Ahmad Nasroun Wan Salman. (2021) PhD thesis, thesis, Universiti Teknologi MARA.

Client's satisfaction towards cleaning service provided by the cleaning service firm in schools at Padawan area : A case study on Zona Enterprise / Wan Ismail Wan Sunusi. (2007) [Student Project] (Unpublished)

Study on Drivers Of Customer Loyalty In A Retail Store Industry : A Case Study of Parkson Kota Bharu Trade Centre / Wan Nurul Izah Wan Zainuddin. (2012) [Student Project] (Unpublished)

Building customer delight with AgroBank Batu Pahat through better service quality / Norliana Waris. (2011) [Student Project] (Unpublished)

Analyzing structural relationships between service quality, disconfirmation, satisfaction and loyalty / Wei Mei Chin. (2010) Asia-Pacific Management Accounting Journal, 5 (2). pp. 31-44. ISSN 1675-3194

Y

Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb. (2011) [Student Project] (Unpublished)

An exploratory study of customer satisfaction towards homestay programme in Kampung Pulai, Melaka / Sofinah Yussoff. (2009) [Student Project] (Unpublished)

Determining the customer preferences of the fast food restaurant : Pizza Hut at Giant Hypermarket, Kuala Terengganu / Nur Syahirah Yaacob & Norazwanie Norudin. (2017) [Student Project] (Unpublished)

A study on customer's satisfaction of MJSB / Mohd Yasil Elham Yahya. (1998) [Student Project] (Submitted)

The relationship between product offering and customer service in determining customer demand at Pesama Timber Corporation Sdn. Berhad / Noraida Yahya. (1999) [Student Project] (Submitted)

Customer relationship management / Wan Kalthom Yahya and Sharifah Zannierah Syed Marzuki. (2004) In: Prosiding KONAKA Konferensi Akademik 2004, 17-19 Disember 2004, Impiana Beach Resort, Cherating, Kuantan.

Factors that affect patients' behavioural intention in private hospital / Mohamad Farizal Yang and Nor Anisaa Omar. (2018) [Student Project] (Submitted)

A study on a study of determinants of customer’s intention to use i-Aslah: case of Bank Rakyat Pasir Mas (2012) / Ezatul Syazwani Yasin. (2013) [Student Project] (Submitted)

A study on customer satisfaction towards Kedai Rakyat 1Malaysia at Kota Samarahan / Sakinah Yassin. (2015) [Student Project] (Unpublished)

Fundamentals of Entrepreneurship (ENT300) Business plan: Library drive thru / Akmal Haziq Yunus … [et al.]. (2021) [Entrepreneurship Project] (Unpublished)

A study on temporary out of service customers at Southern Johor Telekom / Mohd Azraie Yusof. (2004) [Student Project] (Unpublished)

A study on: the loyalty of the residential customer towards Telekom services after equal access was implemented at Telekom Kota Bharu / Rusiwati Yusof. (1999) [Student Project] (Submitted)

Determinants on service quality that affecting customer’s satisfaction in insurance industry / Nurul Nadia Yusof. (2010) [Student Project] (Unpublished)

A study on relationship between service quality and customer loyalty: A case study of Melaka International Trade Centre (MITC) / Farhana Yusoff. (2007) [Student Project] (Unpublished)

The impact of service quality and product quality towards customers satisfaction in Islamic banking: the moderating role of customer knowledge / Nur Athirah Yusoff and Mohammad Ismail. (2020) Journal of Contempory Islamic Studies, 6 (2). ISSN ISSN 2289-9634 e-ISSN 0128-0902

The impact of service quality dimension towards customer satisfaction at Melaka International Trade Centre / Nur Fitra Azira Yusop. (2018) [Student Project] (Unpublished)

Z

Customer loyalty towards Terengganu Equestrian Resort / Mohd Azraf Zakaria. (2011) [Student Project] (Unpublished)

Factors influence customer satisfaction at Pejabat Tenaga Kerja Seremban based on service quality dimension / Muhammad Ferdaus Zulkafli and Nurhana Aini Md Nasir. (2013) [Student Project] (Unpublished)

A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria. (2008) [Student Project] (Unpublished)

The factors influencing the usage of fixed line in the era of mobile phone in Taman Melawati / Soraya Zainal Abidin. (2005) [Student Project] (Unpublished)

Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin. (2008) [Student Project] (Unpublished)

Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi. (2007) [Student Project] (Unpublished)

Customer satisfaction: the impact of revamping HAI Magazine published by Utusan Melayu (Malaysia) Berhad among customers in Klang Valley / Afdal Shahizad Zainudin. (2007) [Student Project] (Unpublished)

Preferred online travel agent: a case of customer reviewed in Thistle Port Dickson Resort / Nur Arina Zainal Abidin dan Nurtisha Shaari. (2018) [Student Project] (Unpublished)

The relationship between the service quality dimension and the customer satisfaction at MITC Melaka / Nurul Athirah Zabidi. (2014) [Student Project] (Unpublished)

Case Study : Afiat Oil Company Sdn Bhd / Aiman Zikri Zahari. (2021) [Entrepreneurship Project] (Submitted)

A study of customer satisfaction using servqual in the context of internet service towards Telekom Malaysia / Nur Bazilah Zahari. (2019) [Student Project] (Unpublished)

The study of customer satisfaction for maritime industries : the case of Tanjung Manis integrated port / Muhammad Iqhwan Shafiq Zahir. (2016) [Student Project] (Unpublished)

Fundamentals of entrepreneurship (ENT300) Business plan: Cleaning & sanitize service by ANDA / Amir Syauki Zaihaliraya … [et al.]. (2021) [Entrepreneurship Project] (Unpublished)

The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal. (2011) [Student Project] (Unpublished)

Determinants of customer satisfaction on catering service in Electric Train Service (ETS), Keretapi Tanah Melayu Berhad (KTMB) / Izhar Hafifi Zainal Abidin...[et al.]. (2019) In: The 6th International Accounting & Business Conference 2019. Secretariat of IABC 2019, 6th . UiTM Cawangan Johor, Segamat Johor, p. 37.

Determinants of customer satisfaction on catering service in Electric Train Service (ETS), Keretapi Tanah Melayu Berhad (KTMB) / Izhar Hafifi Zainal Abidin... [et al.]. (2019) Insight Journal (IJ), 5 (8). pp. 66-73. ISSN 2600-8564

A study on fashion window displays in Malaysia and its influence on consumers shopping decision / Nor Aishah Zaha Zainal Abidin. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

Kajian kepuasan pemilik-pemilik rumah kos rendah, rancangan perumahan rakyat (R.P.R): Kajian kes di kawasan Rempangi, Kuching, Sarawak / Melissa Suryennie Zainiar … [et.al.]. (2001) [Student Project]

The study of customer Perception and expectation toward food presentation / Noorliza Zainol, Hashim Fadzil Ariffin and Abdul Rahman Ahmad Rozali. (2018) Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-8. ISSN 2590-440X

A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin. (2009) [Student Project] (Submitted)

Guest satisfaction towards shariah compliant hotel in Malaysia / Noor Atiqah Zainudin, Nur Akmar Fadzil and Nurul lylia Ramli. (2016) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin. (2011) [Student Project] (Unpublished)

The influence of attitude on e-services Majlis Perbandaran Sungai Petani, Kedah / Amni Syaza Zakaria and Siti Nur A'qilah Wazi. (2018) [Student Project] (Submitted)

The relationship between tourist shopping perception and tourist shopping satisfaction in Melaka / Natasha Ainaa Zakaria, Nur Nadia Abdullah and Nur Izreena Ishak. (2015) [Student Project] (Unpublished)

Case Study : Noraini’s Cookies Worldwide Sdn Bhd / Nur Farhana Zakaria. (2021) [Entrepreneurship Project] (Unpublished)

Customers satisfaction towards two and three star hotels in the state of Terengganu / Zainuddin Zakaria and Abdul Kadir Othman. (2003) [Research Reports] (Submitted)

A study on the services provided by operation counter ASNB Melaka branches to their customer / Nor Hazliza Zakaria. (2009) [Student Project] (Unpublished)

Perceptions of part time students (EPJJ) towards the service quality offered at UiTM Dungun, Terengganu / Zainuddin Zakaria, Faizatul Akmam Aminiddin and Moktar Awang. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

Mapping the dimensions of electronic service quality with electronic customer relationship management (e-CRM) features for electronic reservation / Zazaleena Zakariah, Nursyahidah Alias and Norhafizah Hashim. (2009) In: UNSPECIFIED.

A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah. (2005) Degree thesis, thesis, Universiti Teknologi MARA.

The importance of suppliers selection towards sucessful procurement in Petronas Gas Berhad (PGB) / Faranadia Zakbah. (2007) [Student Project] (Unpublished)

Customer satisfaction towards food court in shopping complex at Bukit Bintang area Kuala Lumpur / Hannan Nabil Zamri. (2015) [Student Project] (Unpublished)

ENT600 : Smart Corset / Maisarah Zul ... [et al.]. (2018) [Entrepreneurship Project] (Unpublished)

The impact of the training elements done by PIMMAG PD base toward customer satisfaction / Nur Izzati Zulbaharin. (2015) [Student Project] (Unpublished)

Sinar Saujana Hiasan Lampu Enterprise / Alif Haiqal Zulfelkeri. (2021) [Entrepreneurship Project] (Submitted)

The impact of servicescape on customer satisfaction and customer loyalty of Hotel Puri Melaka / Tun Frisha Fazara Zulkarnain. (2009) [Student Project] (Unpublished)

Case Study : Wardrobe Cikgu Zura / Nurul Farzana Zulkeflee. (2021) [Entrepreneurship Project] (Unpublished)

Business Opportunity: Aneka Daging Perap Bar.B.Que / Nursabrina Zulkefli. (2021) [Entrepreneurship Project] (Submitted)

Factors influencing customer to switch mobile service provider: A case study at UiTM KB / Siti Nurani Zulkfli ... [et al.]. (2020) Journal of Mathematics and Computing Science (JMCS), 6 (2). pp. 38-43. ISSN 0128-0767

The influences of e-service quality and customer loyalty of dropee / Zulfahmi Zulkifle. (2018) [Student Project] (Unpublished)

The study of visitor satisfaction and intention to revisit in Nilai 3, Negeri Sembilan / Norfazimah Zulkifli, Nur Waie Damia Muhamad Jamil and Nurfarah Ain Mustafa. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

Factors that influencing individual investment decision on mutual funds : a study in Temerloh / Nur Faezah Zulkifli. (2015) Industrial Training. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

A study on satisfaction towards BIMB services on PTPTN loan amongst the students of UiTM Terengganu Dungun campus / Mahirah Zulkipli. (2008) [Student Project] (Unpublished)

Customer satisfaction on ride-sharing services in UiTM Perlis : fuzzy set theory approach / Siti Syuhada Zulkipli. (2021) [Student Project] (Unpublished)

Sahzul Pasar Segar Enteprise / Muhammad Azamuddin Zulkornain. (2020) [Entrepreneurship Project] (Submitted)

Factors contributing to customers' satisfaction towards online banking in Sungai Petani / Mohamad Zahrul Asyiq Zuraidi and Ahsan Zikri Sarkawi. (2018) [Student Project] (Submitted)

This list was generated on Thu Aug 11 11:38:07 2022 UTC.