Items where Subject is "Consumer satisfaction"

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A Majid, Norasmawati (2001) Telekom Sales and Services Sdn. Bhd.: does the company match their customers’ expectations and preferences? The company’s responsibilities to maintain customer loyalty. [Student Project] (Unpublished)

A. Mojitoh, Marsha Babie (2014) Factors influencing consumers impulse online buying on clothing and accessories case study: students of Cosmopoint College of Technology Campus Kota Kinabalu 2 / Marsha Babie A. Mojitoh. [Student Project] (Unpublished)

A.Rahim, Muhammad Amirul Ardy (2014) Factors effecting bank selection views from the customer's perspective. [Student Project]

A.Raof, Rafidah (2018) Consumer purchase decision towards canned pineapple products: a case study in Malacca / Rafidah A.Raof. Masters Thesis , Universiti Teknologi MARA .

Ab Karim, Zuwardiazer (2001) A research study on customer satisfaction towards maintenance service offered by Origin Technology (M) Sdn Bhd. [Student Project] (Unpublished)

Ab Khadi, Mohd Yusri (2014) Students satisfaction towards library services at Perpustakaan Tun Dr. Ismail (PTDI), UiTM Cawangan Johor, Kampus Pasir Gudang / Mohd Yusri Ab Khadi. Industrial Training. UiTM Cawangan Johor Kampus Pasir Gudang , Universiti Teknologi MARA, Johor . (Unpublished)

Ab Khalik, Noor Izyan (2016) A study on service quality towards customer satisfaction of MPWS Rich Resources Sdn Bhd / Noor Izyan Ab Khalik. [Student Project] (Unpublished)

Ab Malek, Haslinda and Haris, Nurhamiza and Wendri, Siti Sara and Syed Faisal, Sharifah Najihah and Ab Malek, Isnewati (2022) Influencing factors of customer loyalty in the malaysian airline industry using structural equation modelling (SEM) / Haslinda Ab Malek ... [et al.]. Voice of Academia (VOA) , 18 (1) : 11 . pp. 116-128. ISSN 2682-7840.

Ab Manan, Nor Ashikin and Raslee, Nor Nadia (2024) Factors that influence purchase intention of second-hand products / Dr. Nor Ashikin Ab Manan and Dr. Nor Nadia Raslee. Voice of Academia (VOA) , 20 (1) . pp. 245-254. ISSN 2682-7840.

Ab Molok, Mohd Rahim (2015) Customer intention toward life insurance product / Mohd Rahim Ab Molok. [Student Project] (Unpublished)

Ab Rahim, Noor Lyana (2004) A study on customer satisfaction towards counter service provided by Pos Malaysia Berhad: a case study at Alor Setar Kedah. [Student Project] (Unpublished)

Ab Rahim, Nur Syazwina (2021) Case Study : Shalicious Empire Sdn Bhd / Nur Syazwina Ab Rahim. [Entrepreneurship Project] (Unpublished)

Ab Rahman, Fatin Humairah (2018) Factors influencing customer satisfaction in technology based self service banking at Kuala Lumpur, Malaysia / Fatin Humairah Ab Rahman. [Student Project] (Submitted)

Ab Rahman, Latifah (2012) User satisfaction towards EQPS system among BIS students in UiTM Kedah / Latifah Ab Rahman. [Student Project] (Submitted)

Ab Rahman, Noor Amirah and Ghazali, Nur Izzati Syazwani and Wan Ismail, Wan Nor Syazleen (2019) Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail. Masters Thesis , Universiti Teknologi MARA Shah Alam .

Ab Rahman, Siti Maznah and Sulaiman, Umi Nabila (2018) A study on consumer buying behavioural intention toward branded product in Sungai Petani, Kedah / Siti Maznah Ab Rahman and Umi Nabila Sulaiman. [Student Project] (Submitted)

Ab Rani, Muhamad Izzuddin (2015) Customer service and customers' satisfaction towards TM Kuala Lumpur customer service: TM customers' perspective / Muhamad Izzuddin Ab Rani. [Student Project] (Submitted)

Ab Rashid, Fathin Najehah (2018) The antecedents of customer loyalty in Tabung Haji, Malaysia from depositors perspective / Fathin Najehah Ab Rashid. Degree Thesis , Universiti Teknologi MARA .

Ab Rauf, Nur Ain Natasya (2020) Blueprint : LavQuisto ENTERPRISE / Nur Ain Natasya Ab Rauf. [Entrepreneurship Project] (Unpublished)

Ab Wahab, Nor Amarlia (2015) Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab. Degree Thesis , Universiti Teknologi MARA, Cawangan Melaka .

Ab. Ghani, Nor Azwa (2014) The relationship between service quality and customer satisfaction: an empirical investigation at Hospital Universiti Sains Malaysia (HUSM) / Nor Azwa Ab. Ghani. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Ab. Rahman, Mohd Amir (2014) An examination of the impact of service quality and customer knowledge towards customer loyalty on Islamic banking / Mohd Amir Ab. Rahman. Degree Thesis , Universiti Teknologi MARA Pahang .

Ab.Ghani, Ammei Asraf (2009) A study on consumers needs among Indonesian migrant towards Celcom International Business Division / Ammei Asraf Ab.Ghani. [Student Project] Faculty of Business and Management. (Unpublished)

Abang Abdulrahman, Abang Zainoren (2012) Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman. In: The Doctoral Research Abstracts.. IPSis Biannual Publication , 1 (1) . Institute of Graduate Studies, UiTM , Shah Alam .

Abang Hamkah, Abang Abu Seman (2002) A study of customers' satisfaction on the Sarawak trade directory publication: A case study of the STD 1st edition published by Sara Convention Sdn. Bhd. / Abang Abu Seman Abang Hamkah. [Student Project] (Unpublished)

Abang Ibrahim, Dayang Rubyati (2007) A study on customers' perception towards pharmacy counter services in Sarawak General Hospital / Dayang Rubyati Abang Ibrahim. [Student Project] (Submitted)

Abang Noorzuki, Dayang Noorazlinah (2008) A study of customer's satisfaction towards Unit Trust Consultant (UTC) service quality / Dayang Noorazlinah Abang Noorzuki. [Student Project] (Submitted)

Abang Yusuf, Abang Nurfadli and Ahmad Jerry, Mohd. Taufiq (2013) Service quality and customer satisfaction: a study at Perbendaharaan Malaysia Sarawak / Abang Nurfadli Abang Yusuf & Mohd. Taufiq Ahmad Jerry. [Student Project] (Unpublished)

Abas, Nurliyana (2014) Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas. In: TeSSHI 2014 , 5 & 6 Nov 2014 , One Hotel Helang, Langkawi Kedah Malaysia .

Abas, Nurliyana and Hussin, Hanani and Law, Kuan Kheng (2024) The impact of QR code implementation on the level of satisfaction among restaurant customers / Nurliyana Abas, Hanani Hussin and Dr. Law Kuan Kheng. In: FBM INSIGHTS.. Universiti Teknologi MARA, Kedah , Universiti Teknologi MARA, Kedah , pp. 3-7 . ISBN 2716-599X.

Abas, Nurul Anis (2014) The relationship between service quality and customers' satisfaction at Pejabat Pendidikan Daerah Baling Sik Kedah / Nurul Anis Abas. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Abat, Alexander (2019) Student attitudes, performance and satisfaction towards academic research in Institute Kemahiran Mara Bintulu, Sarawak / Alexander Abat. [Student Project] (Unpublished)

Abd Aziz, Nor Julia Syahira and Mahadi, Siti Munirah (2019) User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi. [Student Project] (Unpublished)

Abd Aziz, Norazilla (2010) Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz. [Student Project] Faculty of Business and Management. (Unpublished)

Abd Aziz, Nurafzan (2015) The influence of employees’s readiness toward customer satisfaction at CIMB Bank branches in Terengganu region / Nurafzan Abd Aziz. Masters Thesis , Universiti Teknologi MARA, Terengganu .

Abd Aziz, Nurul Nadia and Tarmuji, Nor Habibah and Samsudin, Mawarti Ashik and Baharum, Norzie Diana (2011) Examining SERVQUAL instrument on the study of relationship between customer satisfaction and the service quality of UiTM Jengka Pahang panel clinics / Nurul Nadia Abd Aziz … [et al.]. In: Prosiding KONAKA Konferensi Akademik 2011 , 6-7 Disember 2011 , Universiti Teknologi MARA Pahang .

Abd Aziz, Syahida and Jafri, Roziyana (2024) Scarcity promotion triggers impulse buying behaviour / Dr. Syahida Abd Aziz and Dr. Roziyana Jafri. In: FBM INSIGHTS.. Universiti Teknologi MARA, Kedah , Universiti Teknologi MARA, Kedah , pp. 60-62 . ISBN 2716-599X.

Abd Aziz, Syaratul Ain (2008) A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz. [Student Project] (Unpublished)

Abd Aziz @ Abdul Majid, Muhammad Faiz (2020) Determinant of customer satisfaction in the context of mobile application of online food delivery service. [Student Project] (Unpublished)

Abd Ghani, Ahmad Faisz and Samuri, Amir Hafizam and Abd Hamid, Azlina and Mohamad, Jameaton and M.Salleh, Norazila Aida Wati and Jamaluddin, Suhana (2002) Entrepreneurship : Rampai Sari Sate catering / Ahmad Faisz Abd Ghani ... [et al.]. [Entrepreneurship Project] (Unpublished)

Abd Ghapar, Ammar (2017) Knowledge of risks and vulnerability, preparedness, the government support and homestay operators business resiliency / Ammar Abd Ghapar. PhD Thesis , Universiti Teknologi MARA (UiTM) .

Abd Halim, Abdul Mu’iz (2022) The involvement of students in online business as young entrepreneurs: a study in UiTM Shah Alam, Selangor / Abdul Mu’iz Abd Halim. [Student Project] (Submitted)

Abd Hamid, Hamdi (2010) A research on: factors influencing customer satisfaction among foreigners towards service provided by TMpoint Kota Bharu / Hamdi Abd Hamid. [Student Project] Faculty of Business and Management. (Unpublished)

Abd Hamid, Nur Zainie and Sajahan, Mohamed Samsudeen (2019) Determinants of consumers’ purchasing intention for Nakhom Pathom community products / Nur Zainie Abd Hamid and Mohamed Samsudeen Sajahan. In: . (Submitted)

Abd Jabar, Mohd Anis (2001) Customer satisfaction towards haulage services provided by Konsortium Logistik Berhad (KLB) Pasir Gudang, Johor / Mohd Anis Abd Jabar. [Student Project] (Submitted)

Abd Kadir, Nurul Husna and Musa, Mu’minah and Tg Muda, Tg Rohasliza and Jusop, Masuriani and Ramlan, Mohd Hafiez (2009) Business Plan : Balung Emas Enterprise / Nurul Husna Abd Kadir ... [et al.]. [Entrepreneurship Project] (Unpublished)

Abd Karim, Nurul Hafida Safarina (2007) Profiling visitors and selection of appropriate events to attract visitors to Zoo Negara / Nurul Hafida Safarina Abd Karim. [Student Project] Faculty of Business and Management. (Unpublished)

Abd Majid, Hannah Nur Syahmina and Mahizam, Anis Salsabilla and Mohd Syafiq Shanmugam, Dania Illyssa and Nik Osman, Nik Muna Mukhlisah and Masron, Nur Amirah Maisarah and Ahmad, Nur Intan Syafinaz (2024) A comparative analysis of UiTM Pasir Gudang students' online and in-store purchase habits. In: Proceedings of Johor International Innovation Invention Competition And Symposium 2024.. Universiti Teknologi MARA Cawangan Johor Kampus Pasir Gudang , Universiti Teknologi MARA, Johor , pp. 477-480 . ISBN 978-967-0033-25-9.

Abd Majid, Nurul Farhana (2014) Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid. [Student Project] (Unpublished)

Abd Monem @ Adnan, Faiza Hani (2003) Customer satisfaction towards services provided in bank institution: a study of Bumiputra Commerce Bank Berhad. [Student Project] (Unpublished)

Abd Patah, Alfiee Qusyairi (2007) The effectiveness of promotional tools in enhancing awareness of MSCorp's products / Alfiee Qusyairi Abd Patah. [Student Project] Faculty of Business and Management. (Unpublished)

Abd Rahim, Nazahah and Abdul Jalil, Muna and Mohd Saad, Shakirah (2012) An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim … [et al.]. [Research Report] (Unpublished)

Abd Rahim, Nazahah and Abdul Jalil, Muna and Mohd Saad, Shakirah (2012) An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad. [Research Report] Research Management Institute (RMI). (Unpublished)

Abd Rahim, Sufiah Hayati (2009) A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim. [Student Project] (Unpublished)

Abd Rahman, Edina and Abd Shukor, Nurannisa Syifa (2018) Customer review on Kinrara Resort, Selangor through booking.com and Agoda / Edina Abd Rahman and Nurannisa Syifa Abd Shukor. [Student Project] Faculty of Hotel and Tourism, Universiti Teknologi MARA. (Unpublished)

Abd Rahman, Muhammad Arif (2017) Factors of green purchase intention on green product among students at UiTM Malacca City Campus. [Student Project] (Unpublished)

Abd Rahman, Norsahira (2017) Exploring the effectiveness of social media marketing towards customer satisfaction / Norsahira Abd Rahman. Industrial Training. UiTM Cawangan Johor , Segamat, Johor .

Abd Rahman, Nur Amirah (2017) E-learning service quality case study: Al Madinah International University / Nur Amirah Abd Rahman. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Abd Rahman, Nurul Hayani and Shafie, Nani Ilyana and Harun, Rabitah (2023) Unraveling the effects of celebrity endorsement on consumer purchase intention / Nurul Hayani Abd Rahman, Nani Ilyana Shafie and Dr. Rabitah Harun. In: FBM INSIGHTS.. Universiti Teknologi MARA, Kedah , Universiti Teknologi MARA, Kedah , pp. 24-26 . ISBN 2716-599X.

Abd Raman, Abd Latif and Abdul Mohsin, Abdul Amin and Mohd Noor, Mohd Faiz Ridwan (2013) The stages in decision making process that influence customer purchase decision in buying house at Penang : A case study at Taman Pancur Utama Penang / Abd Latif Abd Raman...[et al.]. [Student Project] (Unpublished)

Abd Rashid, Ras Nurdiana (2014) A study on factors that contribute to customer satisfaction of Perkeso Kuala Pilah / Ras Nurdiana Abd Rashid. [Student Project] (Unpublished)

Abd Razak, Annisa Ilyana and Ashaari, Awatif and Zakaria, Zalfaizah (2010) A study on student’s involvement in extracurricular activities towards student satisfaction: a case study among diploma students in UiTM Kedah / Annisa Ilyana Abd Razak ... [et al.]. In: ReCAMSS 2010 , UiTM Cawangan Kedah .

Abd Razak, Nor Fatin Amirah (2015) Consumer behavior of Islamic bank customers at Bank Rakyat Jelapang Branch, Ipoh, Malaysia / Nor Fatin Amirah Abd Razak. [Student Project] Faculty of Business and Management. (Unpublished)

Abd Razak, Siti Nur Bashirah (2010) User's satisfaction towards Perpustakaan Sultan Badlishah (PSB) among Bachelor (Hons.) in Library Science and Information Management (BIS) students in UiTM Kedah / Siti Nur Bashirah Abd Razak. [Student Project] (Submitted)

Abd Shukor, Norasyida Zaihana (2008) Customer awareness towards promotional activities on ASNB products: Perspective on students of Sekolah Menengah Kebangsaan Durian Daun, Melaka / Norasyida Zaihana Abd Shukor. [Student Project] Faculty of Business and Management. (Unpublished)

Abd Sukor, Siti Aisyah (2007) Strategic approach to improve customer awareness of heritage bazaar at Dataran Pahlawan, Bandar Hilir Melaka - Case MBMB / Siti Aisyah Abd Sukor. [Student Project] Faculty of Business and Management. (Unpublished)

Abd Wahap, Umi Nadrah (2020) Case Study : Rainbow Laundry Services / Umi Nadrah Abd Wahap. [Entrepreneurship Project] (Unpublished)

Abd Wahid, Norain (2014) The relationship between service quality and customer satisfaction at Chancellery of Universiti Malaysia Terengganu / Norain Abd Wahid. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Abd Wahid, Nur Syafinaz (2011) The impact of the Ar-Rahnu service quality on customer’s satisfaction at Bank Kerjasama Rakyat Malaysia Berhad, Seremban / Nur Syafinaz Abd Wahid. [Student Project] Faculty of Business and Management. (Unpublished)

Abd. Latiff, Nur Azimah (2013) The impact of corporate social responsibility (CSR) on customer purchasing behavior : a case study in Kuala Lumpur on QSR Brands (M) Holding Sdn Bhd (KFC Holding) / Nur Azimah Abd. Latiff. [Student Project] (Unpublished)

Abd. Rahman, Radin Effendy Radin (2004) Johor Land Berhad: expectation and actual satisfaction of customers of Johor Land Berhad. [Student Project] (Unpublished)

Abdillah HJ. Ahmad, Sany (2006) A study to find out the reasons why car dealers sales declined / Sany Abdillah Hj. Ahmad. [Student Project] Perpustakaan Tun Abdul Razak UiTM Caw Sabah. (Unpublished)

Abdol Ghapar, Marha and Shamsudin, Azlina and Ngah, Nazlin Emieza and Adenan, Nur Dalila (2022) The determinants and impact of social media content on consumer engagement. Technology, Science, Social Science & Humanities International Conference (TeSSHI) 2022 . pp. 438-445. ISSN 9789672948339.

Abdollah, Ida Izumi (2019) Validating cultural landscape in consumer brand preferences / Ida Izumi Abdollah. PhD Thesis , Universiti Teknologi MARA .

Abdul Azis, Shahiela Akma (2005) Customer acceptance towards the marketing mix at Lazaria shop Ayer Keroh fly-over restaurant Melaka / Shahiela Akma Abdul Azis. [Student Project] Faculty of Business and Management. (Unpublished)

Abdul Aziz, Amalina and Amiruddin, Nurul Ain (2018) The influence of customers’ online review to the hotels’ services performance in Malaysia / Amalina Abdul Aziz & Nurul Ain Amiruddin. [Student Project] (Unpublished)

Abdul Aziz, Noor Lyana Azira (2017) The factors in ensuring the effectiveness of e-SIAR system: a case study of Ibu Pejabat Polis Daerah (IPD) Kuantan / Noor Lyana Azira Abdul Aziz. Masters Thesis , Universiti Teknologi MARA, Terengganu .

Abdul Aziz, Norhalizatul Akma Diana (2020) A study on service quality dimensions toward customer satisfaction of Unifi in Selangor / Norhalizatul Akma Diana Abdul Aziz. [Student Project] Faculty of Business and Management. (Unpublished)

Abdul Aziz, Nurul Hafizah (2017) The relationship between service quality and customer satisfaction towards fast food restaurant. [Student Project]

Abdul Aziz, Yuhanis and Wahiddin, Khairil (2010) Conceptualising the service excellence and its antecedents: the development of the structural equation model / Yuhanis Abdul Aziz and Khairil Wahiddin. Journal of Tourism, Hospitality & Culinary Arts (JTHCA) , 2 (1) . pp. 1-14. ISSN 1985-8914 ; 2590-3837.

Abdul Aziz, Zuraimi (2003) Customer satisfaction on services and facilities rendered by Johor Port Berhad / Zuraimi Abdul Aziz. [Student Project] (Submitted)

Abdul Fatah, Fatmawati (2016) Customer repurchase intentions on Ramadhan iftar buffet in 4 & 5 star hotels / Fatmawati Abdul Fatah. Masters Thesis , Universiti Teknologi MARA .

Abdul Gafar, Muhammad Hanif and Harudin, Syahmi and Mohd Ali, Nor Amira (2018) Factors anticipated to customer experience / Muhammad Hanif Abdul Gafar...[et al.]. In: International Business & Management Academic Colloquium 2018.. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah , Sungai Petani, Kedah , p. 36 . ISBN 9789670314563.

Abdul Ghani, Azlina (2006) A study on customers' perception towards service quality at the main counter of Amanah Saham Nasional Berhad, Kuala Lumpur / Azlina Abdul Ghani. [Student Project] Faculty of Business and Management. (Unpublished)

Abdul Ghani, Nur Farhanah (2019) Factors influencing consumer's intention in choosing Islamic hotel service: a case study in Kuala Lumpur / Nur Farhanah Abdul Ghani. [Student Project] Faculty of Business and Management. (Unpublished)

Abdul Ghani, Zaitun (2006) Customer satisfaction towards service quality provided by Perbadanan Air Melaka. [Student Project] (Unpublished)

Abdul Halim, Abdul Hamid and Zamri, Muhammad Hafizi and Mohd Rasid, Mohd Faizol Rizal (2018) The effect of individualism and collectivism on customer satisfaction in retail sector asian versus western culture / Abdul Hamid Abdul Halim, Muhammad Hafizi Zamri and Mohd Faizol Rizal Mohd Rasid. Journal of International Business, Economics and Entrepreneurship (JIBE) , 3 (SI) . pp. 23-29. ISSN 2550-1429.

Abdul Halim, Muhammad Faris Anuar and Md Zulpakar, Nurul Amirah Amalia (2019) Service quality model in determining the factors affecting user satisfaction towards GrabCar Service in Sungai Petani / Muhammad Faris Anuar Abdul Halim and Nurul Amirah Amalia Md Zulpakar. [Student Project] (Unpublished)

Abdul Halim, Nor Syamira (2012) SOCSO’s customer satisfaction towards employment injury insurance scheme in Kuantan / Nor Syamira Abdul Halim. [Student Project] (Unpublished)

Abdul Hamid, Jamatuladauyah (2010) Information literacy of Library of Sultan Badlishah (PSB) user: an investigation among post diploma students' UiTM Kedah / Jamatuladauyah Abdul Hamid. [Student Project] (Submitted)

Abdul Hamid, Norizzati (2007) The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid. [Student Project] Faculty of Business and Management. (Unpublished)

Abdul Hamid, Siti Hajar (2005) A study on customer awareness and satisfaction towards Bai al'inah concept and services provided by Bank Rakyat, Jengka Branch / Siti Hajar Abdul Hamid. [Student Project] Faculty of Business and Management. (Unpublished)

Abdul Hapzis, Amira Nur Raeha and Tahir, Nor Suziwana (2023) Examining customer satisfaction on implementation of corporate social responsibility on Malaysian Islamic banking. In: IThe 8th Southeast Asia International Philanthropy Conference 2023 (SEAIPC2023) , 7-9 November 2023 , Waterfront Hotel, Kuching, Sarawak .

Abdul Jamil, Hazwani Amira (2018) Analysis of customer loyalty towards Askco Sdn. Bhd. / Hazwani Amira Abdul Jamil. [Student Project]

Abdul Kadir, Maziha (2015) Factors that influence UiTM alumni’s attitudes towards PTPTN loan repayment / Maziha Abdul Kadir. [Student Project] Bachelor Of Business Administration (Hons) Marketing. (Unpublished)

Abdul Kadir, Najmi Eza (2004) A study of customer evaluation towards Bank Rakyat Kuala Terengganu strategies for building a stronger customer bonding and satisfaction / Najmi Eza Abdul Kadir. [Student Project] (Submitted)

Abdul Kadir, Raihanizah and Hamzah, Mysarah and Abdul Rahim, Nor Akmal (2016) Improving customers' satisfaction on motor insurance policies at Auto Finance Centre, Maybank Berhad, Taman Melaka Raya / Raihanizah Abdul Kadir, Mysarah Hamzah and Nor Akmal Abdul Rahim. Masters Thesis , Universiti Teknologi MARA, Melaka .

Abdul Kareem, Siti Zahara and Yahaya, Noor llie Zuhaili (2018) Factors affecting customer loyalty on mobile internet subscription among non-resident students in UiTM Kedah / Siti Zahara Abdul Kareem and Noor llie Zuhaili Yahaya. [Student Project] (Submitted)

Abdul Karim, Mohd Irmee (2005) Factors that contribute to customer satisfaction towards service quality: a case study on Damai Harmoni housing project developed by PKNS / Mohd Irmee Abdul Karim. [Student Project] Faculty of Business and Management. (Unpublished)

Abdul Latif, Ahmad Termizi and Saad, Jamaluddin and Othman, Md. Zin and Haniff, Mohd Shariff and Ahmad, Zakaria (1985) A study on the level of acceptance of automated teller machine card-holders of Bank Bumiputra Malaysia Berhad in Kuala Lumpur and Petaling Jaya towards the on-premise service of ATM, BBMB / Ahmad Termizi Abdul Latif ... [et al.]. [Student Project] (Unpublished)

Abdul Latiff, Norhaniza (2006) A study on customer satisfaction level in relation to products orientation in Puri Ayu Beauty Centre, Komplek Karamunsing, Kota Kinabalu / Norhaniza Abdul Latiff. Degree Thesis , Universiti Teknologi MARA, Sabah .

Abdul Magfir Khan, Muhammad Alihan (2017) Persuasive factors in determining customer satisfaction: a Malaysian e-commerce perspective / Muhammad Alihan Abdul Magfir Khan. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Abdul Majid, Amanina Izyan (2018) A study on factors affecting online repurchase intention among Perbadanan Putrajaya workers / Amanina Izyan Abdul Majid. [Student Project] (Submitted)

Abdul Majid, Mohd Aliff and Azman, Ana Batrisyia and Mohd Zaki, Mohd Izwan and Zahari, Harnizam and Hassan, Hafizah (2024) Investigating customer loyalty: can fast-food restaurants keep them coming back? / Mohd Aliff Abdul Majid ... [et al.]. Journal of Tourism, Hospitality and Culinary Arts , 16 (1) . pp. 244-263. ISSN 1985-8914 ; 2590-3837.

Abdul Majid, Nur Shazrina (2010) Proposed new design of Tiny Tapir retail at Lot 13, Jalan Telawi 3, 59100 Wilayah Persekutuan Kuala Lumpur / Nur Shazrina Abdul Majid. [Student Project] (Unpublished)

Abdul Malek, Nurul Hanim (2009) Expectations and perceived value of customer satisfaction towards counter service provided by Employee’s Provident Fund (EPF) Muar / Nurul Hanim Abdul Malek. [Student Project] (Unpublished)

Abdul Malek, Rosmalawaty and Abd Rahman, Fathiah (2015) The impact of Customer Relationship Marketing (CRM) on customer loyalty in Holiday Inn, Melaka / Rosmalawaty Abdul Malek and Fathiah Abd Rahman. [Student Project] (Unpublished)

Abdul Malik, Mat Zulazwan (2014) The factors that influence customer preferences to choose Celcom Axiata as network provider in Kota Bharu Kelantan / Mat Zulazwan Abdul Malik. Industrial Training. Universiti Teknologi MARA Cawangan Kelantan , Kota Bharu . (Unpublished)

Abdul Manaff, Mazlinda and Ghazali, Naili and Adnan, Nur Farhana (2017) Factors influencing post-purchase dissonance of Proton owners / Mazlinda Abdul Manaff ... [et al.]. Masters Thesis , Universiti Teknologi MARA Cawangan Kedah .

Abdul Manan, Fadhilahtul Liyana (2015) Dress for success: Factors effecting business success of Small Medium Enterprise (SMEs) : A case study in Kuala Terengganu / Fadhilahtul Liyana Abdul Manan. Industrial Training. Bachelor of Science (Hons.) Statistics , Kota Bharu . (Unpublished)

Abdul Manan, Noraini (2007) A study of consumer awareness about products and services offered by Tabung Haji Johor Bahru / Noraini Abdul Manan. [Student Project]

Abdul Manan, Norshuhadah (2015) User satisfaction towards virtual learning "VLE Frog among teachers at SMK Subang Jaya / Norshuhadah Abdul Manan. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Abdul Momen, Firdausiah (2014) A study on service quality towards customer satisfaction : Eastern College of Kota Kinabalu Sabah region. / Firdausiah Abdul Momen. [Student Project] (Unpublished)

Abdul Momen, Firdausiah (2014) A study on service quality towards customer satisfaction: Eastern College of Kota Kinabalu Sabah region / Firdausiah Abdul Momen. [Student Project] (Unpublished)

Abdul Mutalef, Noor Arbaah (2007) A study on the relationship between employee's workplace attitudes and intention to turnover at MISC Berhad / Noor Arbaah Abdul Mutalef. [Student Project] Faculty of Business and Management. (Unpublished)

Abdul Nasir, Wan Nur Hidayah (2009) Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir. [Student Project] (Unpublished)

Abdul Qawi, Ain Syamimi (2019) A study of determinants that affect consumer's satisfaction: examination on internet banking behaviour among rural consumers in Selangor / Ain Syamimi Abdul Qawi. Other. Faculty of Business and Management , Segamat, Johor . (Submitted)

Abdul Rahim, Muhammad Zul Helmi (2017) The most influenced factors in marketing mix model, 4p's that affect customer satisfaction: a case study on Kedai Sinar Peladang / Muhammad Zul Helmi Abdul Rahim. [Student Project] (Unpublished)

Abdul Rahim, Rafizah and Musthapar, Asma Norlida and Musthapar, Nurul Fadhiyah (2021) Home medication delivery service in time of covid-19 at KPJ Johor Specialist Hospital / Rafizah Abdul Rahim, Asma Norlida Musthapar and Nurul Fadhiyah Musthapar. Masters Thesis , Universiti Teknologi Mara Cawangan Johor .

Abdul Rahim, Sarimah (2000) Bank Pertanian Malaysia, Guar Chempebak branch: study on the target customer response towards Patriot Remaja Saving Scheme / Sarimah Abdul Rahim. [Student Project] (Submitted)

Abdul Rahim, Zulkefli (2018) Contract manufacturing service quality and its relationship with customer satisfaction and loyalty in F&B industry / Zulkefli Abdul Rahim. In: The Doctoral Research Abstracts.. IGS Biannual Publication , 14 . Institute of Graduate Studies, UiTM , Shah Alam .

Abdul Rahman, Abdul Rais and Tamby Chik, Chemah and Mohd Zahari, Mohd Salehuddin (2018) Do ‘Kafeteria Sihat’ attributes influence customers’ post purchase behaviour? / Abdul Rais Abdul Rahman, Chemah Tamby Chik, Mohd Salehuddin Mohd Zahari. Journal of Tourism, Hospitality & Culinary Arts (JTHCA) , 10 (1) . pp. 1-15. ISSN 1985-8914 ; 2590-3837.

Abdul Rahman, Amal Nur Hurul Ain (2015) Customers acceptance on BTC Bakery single bun from 4P's perspectives / Amal Nur Hurul Ain Abdul Rahman. [Student Project] (Unpublished)

Abdul Rahman, Aqira Farisa and Muhd Pauzi, Asmaa Najwa and Juim, Malinda and Hashim, Muhamad Mirza and Sakarang, Abdul Rahman (2016) Fundamentals of entrepreneurship (ENT300) : case study on Di Moda Fashion Boutique / Aqira Farisa Abdul Rahman. [Entrepreneurship Project] (Unpublished)

Abdul Rahman, Mohd Fadzli (2006) The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman. [Student Project] Faculty of Business and Management. (Unpublished)

Abdul Rahman, Noor Haliza (2013) Factors influencing consumer purchase decision towards Peugeot car / Noor Haliza Abdul Rahman. [Student Project] (Unpublished)

Abdul Rahman, Nur Fahimah (2021) Case Study : Nur Hafifah Binti Hambari (Agent Amiexa Coffee) / Nur Fahimah Abdul Rahman. [Entrepreneurship Project] (Unpublished)

Abdul Rashid, Mas Anom and Othman, Mohd Noor Azman (2009) e-Government: online service delivery evaluation in Pahang / Mas Anom Abdul Rashid and Mohd Noor Azman Othman. In: .

Abdul Rashid, Rashidah (2011) A study on factors that influence customer purchase decision in online shopping / Rashidah Abdul Rashid. Degree Thesis , Universiti Teknologi MARA Cawangan Kelantan .

Abdul Rashid, Shahredza (1998) A study on the customer satisfaction toward Integrated Services Digital Network (ISDN)-Basic Rate Interface (BRI) services by Telekom Malaysia Berhad within Pahang / Shahredza Abdul Rashid. [Student Project] (Submitted)

Abdul Rasid, Dalia Sabrina (2019) Malaysia mobile telecommunication industry service quality affecting customer satisfaction among students’ of Universiti Teknologi MARA, Cawangan Melaka, Kampus Bandaraya Melaka. [Student Project]

Abdul Razak, Halimatul Saadiah (2010) Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak. [Student Project] Faculty of Business and Management. (Unpublished)

Abdul Razak, Mohammad Rusydi (2020) Factors influencing brand loyalty towards skincare products among employees. [Student Project] (Unpublished)

Abdul Razak, Nur Ain Izzati (2021) Case Study : Pak Ali Food Industries Sdn. Bhd. / Nur Ain Izzati Abdul Razak. [Entrepreneurship Project] (Unpublished)

Abdul Razak, Nuramirah Izni and Abdul Rahim, Durra Fatanah (2017) The influences of background music on dined customer in restaurant / Nuramirah Izni Abdul Razak and Durra Fatanah Abdul Rahim. [Student Project] (Unpublished)

Abdul Razak, Nurul Hasanah (2021) Relationship between service quality and customer satisfaction in outdoor services activities: a case study of Rentas Adventure Group / Nurul Hasanah Abdul Razak. [Student Project] (Unpublished)

Abdul Razak, Nurul Hidayah and Liakbar, Siti Masdewi (2009) Customer satisfaction on service quality of bus transportation in Kuching, Sarawak / Nurul Hidayah Abdul Razak and Siti Masdewi Liakbar. [Student Project] (Unpublished)

Abdul Razak, Nurul Tiara (2015) Customer satisfaction toward online banking service: a study on commercial bank (Maybank) in Kuching Sarawak / Nurul Tiara Abdul Razak. [Student Project] (Submitted)

Abdul Razak, Raniza (2010) Customer satisfaction towards the service quality of internet banking in Standard Chartered / Raniza Abdul Razak. [Student Project] (Unpublished)

Abdul Razak, Siti Nur Aminah and Mohd Mahidin, Zawiah (2014) Customer satisfaction level through services quality of MARA / Siti Nur Aminah Abdul Razak and Zawiah Mohd Mahidin. [Student Project] (Unpublished)

Abdul Shukor, Nurulaida (2010) Perpustakaan Sultan Badlishah (PSB): the effectiveness of marketing strategies / Nurulaida Abdul Shukor. [Student Project] (Submitted)

Abdul Talib, Noor Asyekeen (2002) The distributors satisfaction level towards distribution system / Noor Asyekeen Abdul Talib. [Student Project] (Unpublished)

Abdul Wahab, Amnah and Bujang, Mohammmad and Museli, Azman and Haji Basir, Shahriman (2000) Kajian kepuasan pelanggan di Klinik Kesihatan Kota Samarahan / Amnah Abdul Wahab … [et.al.]. [Student Project] (Unpublished)

Abdul Wahab, Lizawati (2015) Evaluating the satisfaction of FROG VLE in primary school using learners' value index satisfaction (LEVIS) framework: a case study at Sekolah Kebangsaan Taman Nirwana (SKTN) / Lizawati Abdul Wahab. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Abdul Wahab, Norasheda and Mohd Razi, Nur Fazidah (2010) Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi. In: ReCAMSS 2010 , UiTM Cawangan Kedah .

Abdul Wahab, Nur Diyana (2016) Trend of usability and accessibility evaluation method on e-government website / Nur Diyana Abdul Wahab. Masters Thesis , Universiti Teknologi MARA .

Abdul Wahab, Roshidah (1998) Study on "designing in-house brand for FOKUS Convenience Store" / Roshidah Abdul Wahab. Degree Thesis , Universiti Teknologi MARA .

Abdul Yazib@Abdul Aziz, Yazrida (2001) A study on customer’s satisfaction towards the quality of mail services (Post Express, Poslaju & Registered Post) in the Main Post Office, Pos Malaysia, Malacca. [Student Project] (Unpublished)

Abdul-Rahman, Maria and Fairuz Ramli, Mona and Chauhan, Ajay (2019) The role of satisfaction as a mediator on the relationships between usage intention and word of mouth of Islamic bank products and their determinants \ Maria Abdul Rahman...[et al.]. Voice of Academia (VOA) , 15 (2) . pp. 39-51. ISSN 2682-7840.

Abdull Rahman, Nurul Labanihuda and Samsul, Syaza Syahirah and Ibrahim Brian, Muhammad Shyazzwan and Idrus, Nurul Izzati (2022) A study on the relationship between customer satisfaction towards service quality in a three-star hotels in Perlis / Nurul Labanihuda Abdull Rahman ... [et al.]. Voice of Academia (VOA) , 18 (1) : 15 . pp. 169-181. ISSN 2682-7840.

Abdulla, Farzanna Yashera and Mapjabil, Jabil and Nazry, Natasya Farhana (2021) Penentuan kecenderungan tingkah laku pelancong yang berkunjung ke Kota Kinabalu - psikosentrik dan alosentrik / Farzanna Yashera Abdulla ... [et al.]. In: International Exhibition & Symposium on Productivity, Innovation, Knowledge, Education & Design (i-SPiKe 2021) . (Submitted)

Abdullah, Ahmad Afizul (2004) The study of client perception on training service quality provided by Time Engineering Berhad. [Student Project] (Unpublished)

Abdullah, Alisha (2021) SexySteps / Alisha Abdullah. [Entrepreneurship Project] (Submitted)

Abdullah, Awallyya (2010) Determinant factors influencing customers’ selection on Islamic banking services / Awallyya Abdullah. [Student Project] (Unpublished)

Abdullah, Christopher Wong @ Md Redzuan (2013) Customer's satisfaction on counter services of the Road Transport Department in Keningau, Sabah / Christopher Wong @ Md Redzuan Abdullah. [Student Project] (Unpublished)

Abdullah, Darminra and Bahanda, Janub (2014) "Customer's satisfaction level towards counter service" : a case study in Road Transport Department (JPJ) Penampang, Kota Kinabalu / Darminra Abdullah and Janub Bahanda. [Student Project] (Unpublished)

Abdullah, Faizal Azrin and Tuan Ismail, Tuan Ahmad and Muhamed Yusoff, Abdullah (2022) Hotel ammenities, customer satisfaction and customer experience: a test of mediation/ Faizal Azrin Abdullah, Tuan Ahmad Tuan Ismail and Abdullah Muhamed Yusoff. Journal of Tourism, Hospitality and Culinary Arts , 14 (1) . pp. 262-270. ISSN 1985-8914 ; 2590-3837.

Abdullah, Fatihah Norazami (2025) AI-driven recommendations in mobile shopping apps: benefits and risks to consumers. Bulletin. Universiti Teknologi MARA, Kedah , Universiti Teknologi MARA, Kedah .

Abdullah, Fatihah Norazami and Mahshar, Mursyda and Md Nasir, Norfaizah (2025) Impact of sustainability on marketers and consumers. FBM Insights , 11 . pp. 20-22. ISSN 2716-599X.

Abdullah, Fatihah Norazami and Mohd Saad, Noriza and Mohamed, Nor Edi Azhar (2023) Factors influencing Malaysian muslim travelers’ destination choice in halal tourism / Fatihah Norazami Abdullah, Profesor Madya Dr Noriza Mohd Saad and Nor Edi Azhar Mohamed. In: FBM INSIGHTS.. Universiti Teknologi MARA, Kedah , Universiti Teknologi MARA, Kedah , pp. 34-36 . ISBN 2716-599X.

Abdullah, Fatihah Norazami and Mohd Saad, Noriza and Mohamed, Nor Edi Azhar (2024) The influencing factors of online reviews on purchase decisions / Fatihah Norazami Abdullah, Profesor Madya Dr. Noriza Mohd Saad and Nor Edi Azhar Mohamed. In: FBM INSIGHTS.. Universiti Teknologi MARA, Kedah , Universiti Teknologi MARA, Kedah , pp. 24-27 . ISBN 2716-599X.

Abdullah, Hamiyati (1999) How can excellent customer service assist "PPI" in maintaining loyal corporate market / Hamiyati Abdullah. [Student Project] (Submitted)

Abdullah, Izyan Zalikha (2015) A study on factors influencing customer satisfaction towards service quality of Air Asia in Kuching International Airport / Izyan Zalikha Abdullah. [Student Project] (Submitted)

Abdullah, Mariza (1998) Customer satisfaction towards services provided by advertising department of the New Straits Times Press (M) Berhad, Kuala Terengganu / Mariza Abdullah. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Abdullah, Mohd Zaideen (2012) The effect of personal characteristics of salesperson on customers in direct selling / Mohd Zaideen Abdullah. [Student Project] (Unpublished)

Abdullah, Nor Asraffariana (2013) A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah. [Student Project] (Unpublished)

Abdullah, Norhayati (2010) Satisfaction of customers towards claims management process at Anika Insurance Brokers Sdn Bhd / Norhayati Abdullah. [Student Project] Faculty of Business and Management. (Unpublished)

Abdullah, Norlaila and Husin, Zuhariah and Abdul Rahman, Nurulhuda and Ahmad Azam, Faizah Azam (2005) Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.]. In: Prosiding KONAKA Konferensi Akademik 2005 , 13 -15 Disember 2005 , UiTM PAHANG .

Abdullah, Nur Ainna Aznida and Aziz, Nur Shahirah and Ahmad Jafni, Nuratiqa Hidayat (2015) Success factors of traditional food product of small medium enterprise (SMEs) based on tourist satisfaction in Bandar Hilir, Melaka / Nur Ainna Aznida Abdullah, Nur Shahirah Aziz and Nuratiqa Hidayat Ahmad Jafni. Degree Thesis , Universiti Teknologi MARA, Melaka .

Abdullah, Nur Amalina and Mohd Safee, Nur Jannatulnaim and Ariffin, Nurul Alyaa Fatin (2012) The relationship between contributing factors and the usage of UiTM student portal / Nur Amalina Abdullah, Nur Jannatulnaim Mohd Safee and Nurul Alyaa Fatin Ariffin. [Student Project] (Submitted)

Abdullah, Siti Aishah and Md Nasir, Siti Nor Shageera and Mohamed Taib, Sulaiman (2018) Examining the factors contributing customer satisfaction: a case study of Prudential BSN Takaful Berhad, Al Isra Johor / Siti Aishah Abdullah, Siti Nor Shageera Md Nasir and Sulaiman Mohamed Taib. Masters Thesis , Universiti Teknologi Mara Cawangan Johor .

Abdullah, Siti Zuana (2018) The effect of service quality on customer satisfaction in public services / Siti Zuana Abdullah. [Student Project] Faculty of Business and Management. (Unpublished)

Abdullah @ Ismail, Mohd Hafiz (2009) Factors that determining the selection of takaful agent amongst staffs of schools at Sura, Dungun / Mohd Hafiz Abdullah @ Ismail. [Student Project] (Unpublished)

Abdullah Sani, Azwani Hanum and Hamzah, Sabarina and Abd. Majid, Norainiwati and Mohd, Roslina and Rahayadin, Adliza (2002) Entrepreneurship : De’ Nada Air / Azwani Hanum Abdullah Sani ... [et al.]. [Entrepreneurship Project] (Unpublished)

Abdullah Thani, Farahdatul Akma (2015) The five dimension of service quality (SERVQUAL) towards the tourist's satisfaction in using travel agency services in Sabah / Farahdatul Akma Abdullah Thani. [Student Project] (Unpublished)

Abdullah Zaik, Ahmad Omar (2017) A study of customer satisfaction towrads service quality in Hospital Islam Az Zahrah / Ahmad Omar Abdullah Zaik. Degree Thesis , Universiti Teknologi MARA, Johor .

Abi Suffian, Siti Aishah (2004) A study on customer perception and satisfaction towards services provided in Kedai Telekom. [Student Project] (Unpublished)

Abidin, Norhayati (2016) Exploring mobile banking service on customer satisfaction: a case study on commercial bank in Selangor / Norhayati Abidin. Masters Thesis , Universiti Teknologi MARA .

Abu, Saridayu (2002) The study on the effectiveness of inquiry counter service in Tenaga Nasional Berhad Distribution Kota Tinggi / Saridayu Abu. [Student Project] (Submitted)

Abu Bakar, Ahmad Shah and Horian, Faizam (2014) The relationship between service quality and customer satisfaction in selected banks in Kuching / Ahmad Shah Abu Bakar ... [et al.]. Masters Thesis , Universiti Teknologi MARA, Sarawak .

Abu Bakar, Intan Norhawani (2011) The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar. [Student Project] Faculty of Business and Management. (Unpublished)

Abu Bakar, Muhammad Khairy Adib (2015) Visitors' satisfaction toward Sarawak Cultural Village / Muhammad Khairy Adib Abu Bakar. [Student Project] (Unpublished)

Abu Bakar, Nor Asma (2010) Customer satisfaction towards Etiqa services provided in Kuantan Branch / Nor Asma Abu Bakar. [Student Project] Faculty of Business and Management. (Unpublished)

Abu Bakar, Nor Asmarina (2011) A study on the customer satisfaction toward agent services at MCIS Zurich Melaka Branch / Nor Asmarina Abu Bakar. [Student Project] Faculty of Business and Management. (Unpublished)

Abu Bakar, Nur Mustaqim (2004) A study on customer perceptions toward the service quality provided by Majlis Perbandaran Alor Gajah (MPAG): focus on business licensing department. [Student Project] (Unpublished)

Abu Bakar, Nurzehan (2023) Beyond memory lane: investigating the influences of memorable tourism experiences, overall satisfaction, and perceived travel risk on revisit intentions in Langkawi island / Nurzehan Abu Bakar. PhD Thesis , Universiti Teknologi MARA (Kampus Puncak Alam) .

Abu Bakar, Roslina (2011) A study to measure the level of customer satisfaction towards product quality produced by Koperasi Pekebun Kecil Daerah Segamat Berhad ( Kopedas Berhad ) / Roslina Abu Bakar. [Student Project] (Unpublished)

Abu Bakar, Rusnita (2000) A study on customers perception towards Sime Tyres product in Alor Setar / Rusnita Abu Bakar. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Abu Bakar, Siti Khadijah (2008) The important of service quality towards customer satisfaction at Menara Taming Sari / Siti Khadijah Abu Bakar. [Student Project] (Unpublished)

Abu Hasan, Suzanawati and Hassan, Nur Aqilah and Teoh, Yeong Kin and Mahat, Norpah and Ariffin, Anas Fathul (2021) Companies' perspectives on factors affecting consumer satisfaction in fast-food restaurant using Fuzzy AHP / Suzanawati Abu Hasan ... [ et al.]. Journal of Computing Research and Innovation (JCRINN) , 6 (3) : 5 . pp. 42-52. ISSN 2600-8793.

Abu Hassan, Anita and Shaharudin, Mohd Rizaimy (2011) Product quality dimensions ranking: The preference of national motorcycle brand customers / Anita Abu Hassan...[et al.]. Voice of Academia (VOA) , 6 (2) . pp. 31-38. ISSN 2682-7840.

Abu Hassan, Latifah (2018) Factors influence people choice on commuter train at KTMB Sungai Petani / Latifah Abu Hassan. [Student Project] (Submitted)

Abu Hassan, Noor Intan Shaheera (2017) Effect of e-service quality towards customer satisfaction on customer loyalty; evidence from Sabah, Malaysia. [Student Project] (Unpublished)

Abu Hassan, Suzanawati and Hassan, Nur Aqilah and Kin, Teoh Yeong and Mahat, Norpah and Ariffin, Anas Fathul (2021) Companies’ perspectives on factors affecting consumer satisfaction in fast-food restaurant using fuzzy AHP. Journal of Computing Research and Innovation (JCRINN) , 6 (3) : 5 . pp. 42-52. ISSN 2600-8793.

Abu Karim, Affaniza (2007) Expectation and perception of franchisee towards franchise business in Malaysia, 2007 / Affaniza Abu Karim. [Student Project] Faculty of Business and Management. (Unpublished)

Abu Kassim, Awang Sufri (2016) Telecommunication industry : factors influencing customer loyalty of Telekom Malaysia in Kota Kinabalu Sabah / Awang Sufri Abu Kassim. [Student Project] (Unpublished)

Abu Samah, Noraishah (2001) Quality of service provided by Health and License Department. [Student Project] (Unpublished)

Abu Seman, Azuwan and Abdullah Zan, Mohd Asmu'i and Muhamad, Mohd Dzulnazri and Ishak, Muhd Asward (2007) Choices towards air transportation among the student in UiTM: the comparison studies of MAS and Air Asia / Azuwan Abu Seman ... [et al.]. [Student Project] (Submitted)

Abu Yazib, Zatil ‘Adilah (1999) Creativity in marketing: a study of its relevance with service quality to KOP Computer Sdn Bhd / Zatil ‘Adilah Abu Yazib. [Student Project] (Submitted)

Achong @ Asmat, Norsyamimi Aqilah (2013) Customer satisfaction and loyalty towards online shopping : a survey of online shopping via social network among publics / Norsyamimi Aqilah Achong @ Asmat. [Student Project] (Unpublished)

Adam, Afzainizah (1999) An analysis on factors that motivate customers to remain loyal with Telekom Malaysia Berhad / Afzainizah Adam. [Student Project] (Submitted)

Adam, Norhazlinda and Mohd Sukiman, Siti Najihah (2013) The determinant of customer choice of conventional bank in Majlis Perbandaran Batu Pahat, Johor. [Student Project] (Unpublished)

Adlan, Atira and Zulkifli, Asmaa’ Arinah (2015) Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli. [Student Project] Faculty of Business and Management. (Unpublished)

Admodisastro, Dian Anggraini (2013) User satisfaction on 1Malaysia Internet Centre (1MIC) in Sook, Keningau, Sabah / Dian Anggraini Admodisastro. [Student Project] (Unpublished)

Adnan, Muhamad Sahidan (2013) The effectiveness of micro financial (Ar-Rahn) towards empowering the small muslim entrepreneur in Kelantan / Muhamad Sahidan Adnan. [Student Project] (Unpublished)

Adznan Adzen, ‘Aini Syafiqah (2021) Case Study : Kopiology Brewed Coffee / ‘Aini Syafiqah Adznan Adzen. [Entrepreneurship Project] (Unpublished)

Afkar Zairi, Afza Afrina (2022) The satisfaction toward Islamic banking products and services among Muslim consumers in Besut, Terengganu / Afza Afrina Afkar Zairi. [Student Project] (Submitted)

Ag Ali, Erma Hastuty (2006) A study on customers satisfaction towards services provided by Kota Kinabalu City Hall (KKCH) / Erma Hastuty Ag Ali. [Student Project] (Submitted)

Ag Bakar, Nor Hasyemawaty (2009) Service quality and customer satisfaction: a study on reception area of Sabah Fisheries and Fishermen Development Corporation (Ko-Nelayan) / Nor Hasyemawaty Ag Bakar. [Student Project] (Submitted)

Ag Damit, Rosnani (2008) A study on customer satisfaction towards Bank Islam personal financing / Rosnani Ag Damit. [Student Project] (Submitted)

Ag Jeman, Dg Nurul Farhanah (2016) Factors influencing customer satisfaction towards shopping mall among youth: a case study of One Borneo Hypermall, Kota Kinabalu / Dg Nurul Farhanah Ag Jeman. [Student Project] (Unpublished)

Ag. Abas, Asnezah (2006) A study on customer satisfaction towards Social Security Organization (SOCSO) counter service performance at Kota Kinabalu / Asnezah Ag. Abas. [Student Project] (Submitted)

Ag. Damit, Dayang Haryani Diana (2006) The acceptance level of Sabah traditional snack foods in Kota Kinabalu / Dayang Haryani Diana Ag. Damit. [Student Project] (Submitted)

Ag. Damit, Dayang Haryani Diana and Harun, Amran and Ahmad, Halim (2017) Kajian rintis ke atas sikap pengguna bukan islam terhadap produk makanan halal / Dayang Haryani Diana Ag. Damit, Amran Harun and Halim Ahmad. Borneo Akademika , 2 (1) . pp. 52-60. ISSN 2462-1641.

Ahad, Salina (2014) Measuring service quality: a study at Immigration Department, Kota Kinabalu, Sabah / Salina Ahad. [Student Project] (Unpublished)

Ahamad, Aini Najihah and Mohd Jafri, Nor Khanim (2019) The influence of social interaction, social influence and smartphone usage convenience towards smartphone dependency among Generation Y in Sungai Petani / Aini Najihah Ahamad and Nor Khanim Mohd Jafri. [Student Project] (Unpublished)

Ahmad, Ahmira Aznin (2010) Customer perceived satisfaction among foreign broadband user of Maxis Communication Berhad / Ahmira Aznin Ahmad. [Student Project] Faculty of Business and Management. (Unpublished)

Ahmad, Azlina (1999) A study on customer satisfaction towards seminar package offered by Hotel Seri Malaysia Sungai Petani / Azlina Ahmad. [Student Project] (Submitted)

Ahmad, Murzamir and Osman, Norhasnisam and Mukhtar, Farah Wahida (2017) Towards service quality improvement for passenger satisfaction at intercity express bus services / Murzamir Ahmad...[et al.]. [Student Project] (Unpublished)

Ahmad, Naizra (2014) A study on customer satisfaction towards counter service quality at Tenaga Nasional Berhad Taiping / Naizra Ahmad. [Student Project] (Unpublished)

Ahmad, Nastathia (2017) The relationship between quality service and customer satisfaction at Everrise Supermarket, Desa Ilmu, Kota Samarahan, Sarawak / Nastathia Ahmad. [Student Project] (Unpublished)

Ahmad, Noor Hafirdaus (2014) Awareness of Lembah Bujang Archaeology Museum: a case study at Sungai Petani, Kedah / Noor Hafirdaus Ahmad. [Student Project] (Submitted)

Ahmad, Norazidah (2015) The factors influencing customer satisfaction in hotel industry (case study: Hotel Seri Malaysia Sungai Petani) / Norazidah Ahmad. [Student Project] Faculty of Business Management. (Unpublished)

Ahmad, Nur Azreena (2012) The effectiveness of e-banking towards customers’ acceptance. [Student Project] (Unpublished)

Ahmad, Nur Farah Wahida (2014) The level of customer satisfaction towards services cape in city campus libraries provided by higher education in Melaka, Melaka Bandaraya Bersejarah / Nur Farah Wahida Ahmad. [Student Project] (Unpublished)

Ahmad, Rabiathul Adawiyah (2001) A study on loyalty programme towards Mesra Card at PETRONAS. [Student Project] (Unpublished)

Ahmad, Rozanah (2014) Customer perception of service quality for Telekom Streamyx installation and maintenance services in Kota Kinabalu, Sabah / Rozanah Ahmad. [Student Project] (Unpublished)

Ahmad, Shamsul Kamal (2000) The study on customers’ perception towards the quality of customer saving services at Tabung Haji Kuala Terengganu / Shamsul Kamal Ahmad. [Student Project] (Submitted)

Ahmad, Zulaiha and Azizan, Farah Lina and Kassim, Shamshul Anaz and Ibrahim, Ima Ilyani and Zailani, Muhammad Amirul Afiq (2024) Muslim young consumer intention to purchase halal cosmetic and personal care products / Zulaiha Ahmad ... [et al.]. Voice of Academia (VOA) , 20 (1) . pp. 42-54. ISSN 2682-7840.

Ahmad @ Baharum, Zarita (2006) PROPERTYQUAL: assessing property management service quality of office buildings in Malaysia / Zarita Ahmad @ Baharum. PhD Thesis , Universiti Teknologi MARA (UiTM) .

Ahmad Budaya, Kartini Afiqah (2015) A study on service quality dimensions towards customers’ satisfaction of Air Asia at Kuala Lumpur International Airport 2 / Kartini Afiqah Ahmad Budaya. [Student Project] Faculty of Business and Management. (Unpublished)

Ahmad Chek, Mohammad Arni (2009) Measuring internal customer satisfaction towards finance unit service quality at Sarawak prison headquarters/ Mohammad Arni Ahmad Chek. [Student Project] (Unpublished)

Ahmad Don, Siti Nor Hidayah (2010) Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don. [Student Project] (Unpublished)

Ahmad Fuad, Nor Hasliza (2011) The effectiveness of service quality towards customer satisfaction: a case of Ranhill Bersekutu Sdn Bhd. [Student Project] (Unpublished)

Ahmad Fuad, Norsuhana (2014) The relationship between service quality and customer loyalty at Automobile Association of Malaysia, Seremban / Norsuhana Ahmad Fuad. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Ahmad Fuzir, Fatin Najua and A Rahman, Mohd Khirzan Badzli (2020) The mediating effect of customer satisfaction on the relationship between service quality, relationship quality, relationship quality, perceived value, and perceived price towards repurchase intention in the fast food industry / Fatin Najua Ahmad Fuzir and Mohd Khirzan Badzli A Rahman. Social and Management Research Journal (SMRJ) , 17 (2) . pp. 371-397. ISSN 0128-1089.

Ahmad Hidhir, Wan Nur Hidayah (2018) The effect of corporate social responsibility, customer-company identification and trust on satisfaction in banking sector / Wan Nur Hidayah Wan Ahmad Hidhir. [Student Project] Faculty of Business and Management. (Unpublished)

Ahmad Hisham, Ahmad Shamsulfaiz and Ahmad Helmi, Nur Amiera Syafiqah and Ibnu Saut, Nur Faziera and Saifullizan, Nur Fatihah and Samsudin, Shahrizat (2021) Five de arts café coffee de arts. [Entrepreneurship Project] (Unpublished)

Ahmad Johan, Azizah (2010) A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan. [Student Project] Faculty of Business and Management. (Unpublished)

Ahmad Khir, Ainaa Najwa and Bahrin, Fatin (2019) Factors influencing customer satisfaction towards Mamak restaurant among the degree students of Faculty Hotel and Tourism Management / Ainaa Najwa Ahmad Khir and Fatin Bahrin. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Ahmad Khir, Ainaa Najwa and Bahrin, Fatin (2019) Factors influencing customer satisfaction towards Mamak restaurant among the degree students of Faculty Hotel and Tourism Management / Ainaa Najwa Ahmad Khir and Fatin Bahrin. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Ahmad Mahauddin, Halimah (2010) The impact of customer satisfaction on customer loyalty among MPC’s clients in East Coast Region (Pahang) / Halimah Ahmad Mahauddin. [Student Project] Faculty of Business and Management. (Unpublished)

Ahmad Munir, Hafizah (2015) The impact of service quality of Celcom broadband towards customer satisfaction in Sabah Market / Hafizah Ahmad Munir. [Student Project] (Unpublished)

Ahmad Nizar, Ahmad Syafiq and Khalid, Asmah (2011) Satisfaction of student towards contribution of UMS Library in supporting learning environment process. Case study : Final Year Bachelor students from School of Economy / Ahmad Syafiq Ahmad Nizar and Asmah Khalid. [Student Project] (Unpublished)

Ahmad Pajar, Norliza (2005) A product quality analysis of UMW Engineering Sdn Bhd (a study made from Jan 2005 - March 2005) / Norliza Ahmad Pajar. [Student Project]

Ahmad Shafien, Fatin Nadhirah (2014) A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien. [Student Project] (Unpublished)

Ahmad Subki, Nur Nadia Nazeera (2018) The relationship between service quality (SERVQUAL) and customer satisfaction towards unsought product: a case study of Icon Future Home / Nur Nadia Nazeera Ahmad Subki. [Student Project]

Ahmad Suki, Amirah (2019) Investigating factors affecting medical tourists’ behavioural intention of destination for shariah-compliance medical care: the mediating effects of attitude and perceived behavioural control / Amirah Ahmad Suki. PhD Thesis , Universiti Teknologi MARA (UiTM) .

Ahmad Suraini, Mohamad Zefry Suhaimi and Bibit, Nur Syahira and Abd. Aziz, Wan Siti Nor Azma and Mashuri, Mas Affandy and Mohamed Apandi, Siti Rohimi (2023) Causes influencing consumer purchasing satisfaction: a study on street food at Penang, Malaysia / Mohamad Zefry Suhaimi Ahmad Suraini ... [et al.]. Journal of Tourism, Hospitality and Culinary Arts , 15 (1) . pp. 89-102. ISSN 1985-8914 ; 2590-3837.

Ahmad Tamizi, Muhd Saifullah Musadad (2015) Factor influence decision international tourist towards Tabung Haji Islamic concept / Muhd Saifullah Musadad Ahmad Tamizi. [Student Project] (Unpublished)

Ahmad Yasmin, Ahmad Fikri and Hashim, Mohamad Amirudin and Arshad, Mohd Adnan (2014) Sustainable competitive advantage of taximonger among taxi companies / Ahmad Fikri Ahmad Yasmin, Mohamad Amirudin Hashim and Mohd Adnan Arshad. [Student Project] (Unpublished)

Ahmad Yusof, Noorazilah and Kabimbangan, Intan Rahimah (2016) Service delivery in public sector : a case study conducted at Labour Department / Noorazilah Ahmad Yusof and Intan Rahimah Kabimbangan. [Student Project] (Unpublished)

Ahmad Zahdi, Azura and Nor Hashim, Nizman Hadi and Syed Mhd Hanafiah, Sharifah Arina (2020) Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah. Masters Thesis , Universiti Teknologi MARA Shah Alam .

Ahmad Zamdi, Ramadhan (2005) Customers’ perception and satisfaction toward service quality provided by Tabung Haji, Ipoh. [Student Project] (Unpublished)

Ahman, Aini Nazirah and Razman, Muhammad Nabil Fikri and Abu Bakar, Zainul Ariffin (2015) Service quality and customer satisfaction of low cost carried on pre-flight, in-flight, and post flight; a case of Malindo Air / Aini Nazirah Ahman, Muhammad Nabil Fikri Razman and Zainul Ariffin Abu Bakar. Degree Thesis , Universiti Teknologi MARA, Melaka .

Ahmat, Aziemah (2013) Price dimensions as determinants of consumer satisfaction : a study in the beauty and health product of Wisma DCL Borneo / Aziemah Ahmat. [Student Project] (Unpublished)

Aiman Nazri, Muhamad Aiezat (2015) Customer service and customers’ satisfaction towards TM Sungai Petani customer service: TM customers’ perspective/ Muhamad Aiezat Aiman Nazri. [Student Project] (Unpublished)

Airuddin, Nurfadhli Ikram and Ahmad Shukor, Nurul Nabbila and Sagidon, Feryonica (2018) Assessing the customer waiting problem at Kfry Urban Korean, IOI Mall Putrajaya / Nurfadhli Ikram Airuddin, Nurul Nabbila Ahmad Shukor and Feryonica Sagidon. [Entrepreneurship Project] (Unpublished)

Ajin, Annette Evangeline (2016) Customer satisfaction towards service delivery of the District Office of Papar / Annette Evangeline Ajin. [Student Project] (Unpublished)

Ajit, Nani (2006) Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit. [Student Project] Faculty of Business and Management. (Unpublished)

Ak Ahmad Shah, Dk Nurfatimah and Neri, Ben-Sakner (2013) Retirement scheme : a study of satisfaction towards retirement scheme among the public in Kota Kinabalu city / Dk Nurfatimah Ak Ahmad Shah and Ben-Sakner Neri. [Student Project] (Unpublished)

Akbar, Jamaludin and Khamis, Muhammad Sazri and Mansor, Kamarul Ariffin (2006) A study on the students' perception of administrative service quality: a case of UiTM Kedah and Perlis / Jamaludin Akbar...[et al.]. [Research Report] (Unpublished)

Akeng, Veronica Meling (2017) Customers satisfaction on mobile telecommunication in Kuching: case study on CMS Cement employees / Veronica Meling Akeng. [Student Project] (Unpublished)

Akmar, Nursyafika Syazani (2020) Case Study : Jiwa Kopi & Bingsu / Nursyafika Syazani Akmar. [Entrepreneurship Project] (Unpublished)

Al Amar, Merwira (2017) The relationship between service quality and customer satisfaction at Servay Hypermarket at The Summer Mall, Kota Samarahan, Sarawak / Merwira Al Amar. [Student Project] (Submitted)

Alaska @ Kalasa, Adrian (2014) A study on the relationship between customer satisfaction and employee service delivery at Sutera Sanctuary Lodges' Front Office Department at Kinabalu Park, Kundasang, Sabah / Adrian Alaska @ Kalasa. [Student Project] (Unpublished)

Albert Gisip, Imelda and Freddie J. Simol, Carlmila and Mohammad, Suzie (2008) Customer satisfaction relationship marketing and competitive advantage : a case of MISC Agencies Sdn Bhd Kota Kinabalu, Sabah / Imelda Albert Gisip, Carlmila Freddie J. Simol and Suzie Mohammad. Masters Thesis , Universiti Teknologi MARA, Sabah .

Ali, Hariyantie (2009) Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali. [Student Project] Faculty of Business and Management. (Unpublished)

Ali, Mohammad Soffy Hanan (2017) Precedence of impulsive buying decision among 99Speedmart Bukit Kapar customers / Mohammad Soffy Hanan Ali. [Student Project] (Unpublished)

Ali, Noor Malinjasari and A. Rashid@Sulong, Ruzaidah and Mat Salleh, Suzila and Mohamed Nor, Raslina and Hamzah, Siti Fatimah Mardiah and Mohd Noor, Hasmida (2021) Kupasan awal mengenai kepuasan pelanggan dan kualiti perkhidmatan pengangkutan rel di Malaysia dan kaitannya dengan teori EDT / Noor Malinjasari Ali … [et al.]. Borneo Akademika , 5 (2) . pp. 79-89.

Ali, Norazima (2016) The relationship between job satisfaction and organizational commitment among employees at Samarahan District Council, Kota Samarahan / Norazima Ali. [Student Project] (Unpublished)

Ali, Norhidayah and Andin Salamat, Azni Syafena and Zainal Abidin, Nor Zaini (2021) Website quality: its impact on the users / Norhidayah Ali ... [et al.]. FBM Insights , 4 : 8 . pp. 18-20. ISSN 2716-599X.

Ali, Roslina (1998) A study on the marketing mix strategies, marketing audit and marketing plan in Telekom Malaysia Berhad / Roslina Ali. [Student Project] (Submitted)

Ali, Siti Meriam and Harun, Etty Harniza and Abdul Jalil, Muna and Mohamed Salleh, Musdiana (2011) Consumers’ purchase intention towards organic foods: a study among UiTM lecturers in northern region, Malaysia / Siti Meriam Ali ...[et al.]. [Research Report] Institute of Research Management & Innovation (IRMI). (Unpublished)

Ali, Zahidana (2015) An examination on the customer complaint medium towards customer satisfaction at Sabah Electricity Sdn Bhd Kota Kinabalu / Zahidana Ali. [Student Project] (Unpublished)

Ali, Zaireen Zulaika (2017) Students’ satisfaction on service quality at University Teknologi MARA Kampus Bandaraya Melaka. [Student Project]

Ali, Zulkifle (2002) Customers’ perception towards investing in unit trust with a focus on AMMB investment services in the states of Malacca. [Student Project] (Unpublished)

Ali Akbar, Yong Azrina and Wan Mahamad, Wan Shahrul Aziah and Roslan, Izzatul Husna and Shaik Alaudeen, Muharratul Sharifah and Setapa, Mariam (2018) Logistic service quality as factors on brand trust / Yong Azrina Ali Akbar...[et al.]. In: International Business & Management Academic Colloquium 2018.. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah , Kedah , p. 34 . ISBN 9789670314563.

Alias, Muhammad Tarmizie and Md Salleh, Faridul Atrash and Abd Manaf, Nooraini (2010) Measurement the customer satisfaction towards the service quality at the Suri Delima Restaurant / Muhammad Tarmizie Alias...[et al.]. In: ReCAMSS 2010 , UiTM Cawangan Kedah .

Alias, Rosmaliza (2014) The effect of brand equity on consumer purchase intention : a study of SMEs frozen food product in Kota Bharu / Rosmaliza Alias. Degree Thesis , Universiti Teknologi MARA Cawangan Kelantan .

Alias, Siti Suriya (2003) Delivering quality service outputs by EPF in fulfilling their customer satisfactions. [Student Project] (Unpublished)

Alias, Zuraini (2017) The relationship between servicescape, experiential values, self-image congruity and loyalty intention of customers towards department stores in Malaysia. PhD Thesis , Universiti Teknologi MARA (UiTM) .

Alimin, Nur Atikah (2013) A study on customer satisfaction towards service quality : Novotel Kota Kinabalu 1Borneo hotel room. [Student Project] (Unpublished)

Alimin, Nur Atikah (2013) A study on customer satisfaction towards service quality: Novotel Kota Kinabalu 1Borneo hotel room. [Student Project] (Unpublished)

Alwi, Nur Affiqah (2015) Customer's satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi. Degree Thesis , Universiti Teknologi MARA Sarawak,Kampus Samarahan .

Alwi, Nur Affiqah (2015) Customers' satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi. Degree Thesis , Universiti Teknologi MARA Cawangan Sarawak .

Amanda, Tasya and Andriani, Meta (2022) Effect of brand positioning and brand awareness on repurchase intention and consumer satisfaction (study on online marketplace). Advances in Business Research International Journal (ABRIJ) , 8 (3) . pp. 65-73. ISSN 2462-1838.

Amari, Ruhaidah (1998) A study of customer satisfaction in the scope of domestic customer of TNB Pasir Gudang / Ruhaidah Amari. [Student Project] (Submitted)

Amat, Azian Hanim (1999) A study on customers’ perception towards quality services provided by Telekom Cellular Sdn. Bhd. - TM Touch, base on their expectation and the actual performance / Azian Hanim Amat. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Amat Sujangi, Nur Ain Ayuni and Salim @ Anam, Syazwina (2021) Factor that influence customer satisfaction towards restaurants in Malaysia / Nur Ain Ayuni Amat Sujangi and Syazwina Salim @ Anam. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Amat Zakaria, Nur Hazirah (2005) Factors influencing the literacy of zakat on income in Lembaga Zakat Selangor, Selangor, 2008 / Nur Hazirah Amat Zakaria. [Student Project] Faculty of Business and Management. (Unpublished)

Ambak, Azlinah (1999) The effectiveness of continuos training programs in PPIIKT lead to customer service quality / Azlinah Ambak. [Student Project] (Submitted)

Ambia, Norafidah (2001) Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia. [Student Project] Faculty of Business and Manangement. (Unpublished)

Amin, Rajak@Abdul Razak (2002) A study on customers satisfaction with Sibu Post Office counter services / Rajak@Abdul Razak Amin. [Student Project] (Submitted)

Aminudin, Asmahani (2007) The effectiveness of service quality performed by The New Straits Times Press (Malaysia) Berhad towards customer satisfaction / Asmahani Aminudin. [Student Project] Faculty of Business and Management. (Unpublished)

Aminudin, Nor Azwa (2007) A study on promotion strategy of KTMB Intercity service's in enhancing customer loyalty / Nor Azwa Aminudin. [Student Project] Faculty of Business and Management. (Unpublished)

Amir, Nur Azreeni Farhana (2013) Consumer's awareness towards Islamic banking: The case of Kota Kinabalu / Nur Azreeni Farhana Amir. [Student Project] (Unpublished)

Amir Ali, Faranimah and Muhamma Tahir, Ramli (2013) A study on acceptance of new retirement age policy among employees in Kota Kinabalu / Faranimah Amir Ali and Ramli Muhamma Tahir. [Student Project] Perpustakaan Tun Abdul Razak UiTM Caw Sabah. (Unpublished)

Amirnordin, Muhammad Aiman Zaki and Mohamad Anuar, Nur Atiqah and Muhammad Mohktar, Nur Izzah Illyani and Zainuddin, Nurul Atasha and Rosidi, Nur Azwa Shafika (2021) Oh, sugar café dessert & coffee. [Entrepreneurship Project] (Unpublished)

Amirrudin, Faizatul Akmam and Mohamed Nor, Raslina and Lukman, Najah (2006) Service quality rendered by the public universities in central region of Malaysia / Faizatul Akmam Amirrudin, Raslina Mohamed Nor and Najah Lukman. [Research Report] (Submitted)

Amirsah, Noorhamisah (2012) Discovering customer readiness from normal conventional banking services to internet banking services in Kota Kinabalu Sabah / Noorhamisah Amirsah. [Student Project] (Unpublished)

Amiruddin, Hana Azleen (2007) Marketing mix strategy of intercity train service towards the enhancement of corporate image of KTM Berhad at Kuala Lumpur Central Station / Hana Azleen Amiruddin. [Student Project] Faculty of Business and Management. (Unpublished)

Amiryaziz, Mohd. Hasmir (2010) The impact of servicescape on the customer satisfaction at LCCT parking / Mohd. Hasmir Amiryaziz. [Student Project] Faculty of Business and Management. (Unpublished)

Amrahi, Amril Mu’idzuddin and Abd Kader, Ainul Amri and Jaafar, Safiuddin and Muhammad, Ridzuan and Rashid, Mohd Hazwan (2009) Business Plan : FUTSTYLO / Amril Mu’idzuddin Amrahi ... [et al.]. [Entrepreneurship Project] (Unpublished)

Amran, Azira and Makhtar, Nurul Akhmar Asmidar and Syed Hazani, Syed Ahmad Asyraf (2012) Students satisfaction in foods by cafeteria of UiTM Dungun / Azira Amran, Nurul Akhmar Asmidar Makhtar & Syed Ahmad Asyraf Syed Hazani. [Student Project] (Unpublished)

Amran, Nurul Abieyatina and Omar, Nur Atiqah Shuhada (2021) Customer perceptions and behaviors of eating and buying street food in Terengganu, Malaysia / Nurul Abieyatina Amran and Nur Atiqah Shuhada Omar. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Amrin, Ahamd Shahrizat and L. Abbie, Constantine Lester (2013) A study on common complaints towards the public bus driver attitude / Ahmad Shahrizat Amrin and Constantine Lester L. Abbie. [Student Project] (Unpublished)

Amut, Douglas (2008) Understanding service quality in service delivery to local customer: a study of a District Office / Douglas Amut. Degree Thesis , Universiti Teknologi MARA, Sarawak .

Amzah, Ellia Eliyka (2020) Relationship between customer satisfaction towards restaurant menu choices, food quality, price and their repeat intention of the Kasturi Resort in Cherating, Pahang / Ellia Eliyka Amzah. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Anderson, Ngelambong and Isa, Nina Farisha and Mohd Hanafiah, Mohd Hafiz and Kibat, Silverina Anabelle (2011) An IPA assessment of international guests’ perceptions on hotel service operations / Anderson Ngelambong…[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA) , 2 (2) . pp. 1-10. ISSN 1985-8914 ; 2590-3837.

Andong, Hamidah (2009) Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong. [Student Project] Faculty of Business and Management. (Unpublished)

Andrias, Rixon Melvelle (2008) A study on the customer dissatisfaction towards service quality in client centre, Sabah Credit Corporation / Rixon Melvelle Andrias. [Student Project] (Submitted)

Anik, Mohd Shahrir Ulawah (2013) The importance of satisfaction to capture customers attention on event management in Novotel Hotel / Mohd Shahrir Ulawah Anik. [Student Project] (Submitted)

Anin, Gloria Ann and Usop, Yusmanizza Marlinny (2014) Factors in determining store loyalty among consumers in Malacca City / Gloria Ann Anin and Yusmanizza Marlinny Usop. [Student Project] Faculty of Business and Management. (Unpublished)

Anis, Ahmad Lufti and Awang Mohd Sulaiman, Awang Ikwan and Mohamad, Zamri Comparing significant factors affecting customer satisfaction in Bank Islam and RHB Bank / Ahmad Lufti Anis ... [et al.]. [Research Report]

Annuar, Syameela (2006) The effectiveness of PUNB’s prosper scheme towards Bumiputera entrepreneur: a study on customer satisfaction. [Student Project] (Unpublished)

Anthony, Wan Asaini (2009) A study on government agencies satisfaction towards bulk payment system implements by Sabah Electricity Sdn. Bhd. (SESB) / Wan Asaini Anthony. [Student Project] (Submitted)

Anuar, Ahmad Nazrin Aris and Ahmad, Habibah and Jusoh, Hamzah and Hussain, Mohd Yusof (2012) Pembentukan destinasi mesra pelancong: kajian faktor di peringkat makro / Ahmad Nazrin Aris Anuar … [et al.]. In: 3rd International Conference on Public Policy and Social Science ( ICOPS 2012).. Faculty of Administrative Science and Policy Studies , Melaka , pp. 359-368 .

Anuar, Muhammad Firdaus and Ramele, Rohaslinda (2017) Occupants’ satisfaction on internal layout of low- cost high rise housing in Kuala Lumpur / Muhammad Firdaus Anuar and Rohaslinda Ramele. Built Environment Journal , 14 (1) : 2 . pp. 10-16. ISSN 1675-5022.

Anuar, Ruyani (2008) Measuring service quality towards customer expectation and perception in Sarawak General Hospital (SGH), Kuching / Ruyani Anuar. [Student Project] (Submitted)

Anuwar, Assma Nuraina (2018) The impact of flexible working hours towards employee's productivity at Felda D'saji Sdn. Bhd., Kuala Lumpur / Assma Nuraina Anuwar. [Student Project] Faculty of Business and Management. (Unpublished)

Anwar, Mohd. Mahizan and Edni, Ashraff Aizzat (2017) Service quality toward customer satisfaction at UTC (Urban Transformational Centre) Kuching, Sarawak / Mohd. Mahizan Anwar & Ashraff Aizzat Edni. [Student Project] (Unpublished)

Arabi, Iskandar (2004) A study on the customer's satisfaction towards Visa and Mastercard / Iskandar Hj. Arabi. [Student Project] (Submitted)

Archa, Fadleyzan (2008) A study on customer satisfaction towards customer service for Telekom in Sandakan, Sabah / Fadleyzan Archa. [Student Project] (Submitted)

Arifen, Nurfatin Kamila (2019) A study on factors influencing customer satisfaction among local tourists toward budget hotels in Bandaraya Melaka / Nurfatin Kamila Arifen. [Student Project] Faculty of Business and Management. (Unpublished)

Ariff Fadzilah, Nurul Nabilla (2022) The impacts of zakat distribution to social development at Klang, Selangor / Nurul Nabilla Ariff Fadzilah. [Student Project] (Submitted)

Ariffin, Nur Izzatie (2012) The role of consumer perception towards customer acceptance of mobile customer relationship management (MCRM) / Nur Izzatie Ariffin. Degree Thesis , Universiti Teknologi MARA Cawangan Kelantan .

Ariffin, Rohana Robiah (1998) A study on customer satisfaction on hotel services that focuses on front office, guest room and restaurant at Permai Park Inn International Kuala Terengganu / Rohana Robiah Ariffin. [Student Project] Faculty of Business and Management. (Unpublished)

Armen, Nur Hidayatul Fajrin (2018) Factors affecting customers’ satisfaction at WaterWorld @ i-City. [Student Project]

Arshad, Afizana Izura and Ahmad, Azimah and Abu Bakar, Siti Balkis (2010) A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]. In: ReCAMSS 2010 , UiTM Cawangan Kedah .

Arudee, Siti Ayu Sofia (2021) Case Study : Yusuf Taiyoob Sdn. Bhd / Siti Ayu Sofia Arudee. [Entrepreneurship Project] (Unpublished)

Asbah, Siti Aishah (2008) A study on customer satisfaction on ICT services provided by i-Perintis / Siti Aishah Asbah. [Student Project] (Submitted)

Asirop, Fazilah (2004) A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop. [Student Project] Faculty of Business and Management. (Unpublished)

Askha, Morsidi (2001) Low cost housing developed by housing development commission Sarawak - A study on customers' satisfaction / Morsidi Askha. [Student Project] (Unpublished)

Asmat, Sharifah Rasidah (2007) A study on the level of customer satisfaction on customer services provided by Tabung Haji Kota Kinabalu, Sabah / Sharifah Rasidah Asmat. [Student Project] (Submitted)

Asmuni, Shahariah and Yusoff, Sabariah and Mohd Jafri, Nur Liyana Asyiqin (2021) Predictors of intention to use reusable drinking straw: A case study in Selangor / Shahariah Asmuni, Sabariah Yusoff and Nur Liyana Asyiqin Mohd Jafri. Journal of Emerging Economies and Islamic Research (JEEIR) , 9 (2) . pp. 88-101. ISSN 2289-2559.

Aspar, Liya Atirah (2015) Determinant of UiTM student satisfaction on fast-casual restaurant in Kota Kinabalu / Liya Atirah Aspar. [Student Project] (Unpublished)

Asri, Noor Syamimi (2019) Factors affecting customer satisfaction in restaurant industry / Noor Syamimi Asri. [Student Project] (Unpublished)

Asri, Nurazrina (2012) A study on customer relation management, customer relationship, satisfaction and loyalty towards Sutera Harbour Resort / Nurazrina Asri. [Student Project] (Unpublished)

Aszhar, Mimi Nadhirah and Asri, Muhammad Amirul Firdaus (2021) Determining the vending machine purchasing experience towards customer satisfaction among university students / Mimi Nadhirah Aszhar and Muhammad Amirul Firdaus Asri. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Atin, Paul Kundang (2001) A study on customer’s satisfaction level towards traffic cops counter service (a case study in Kuching) / Paul Kundang Atin. [Student Project] (Unpublished)

Awang, Siti Fatimah Lailatul Qadrina (2010) A study on customer's perception and feedback towards Usukan Cove Lodge in Kota Belud / Siti Fatimah Lailatul Qadrina Awang. [Student Project] (Unpublished)

Awang Jakariah, Dayang Nurulfatin (2017) Assessment of housekeeping services in Bank Simpanan Nasional (BSN) branches carried out by Dana Hijau Enterprise (DHE), Kota Kinabalu. [Student Project] (Unpublished)

Awang Kader, Mohd Aidil Riduan and Ali, Roslina (2012) Measuring information system performance in public sector: A case study of Pahang State education department / Mohd Aidil Riduan Awang Kader and Roslina Ali. In: Prosiding KONAKA 2012 , 5 - 6 November 2012 , Gambang Resort, Kuantan, Pahang .

Awang Razli, Izyanti (2020) An examination of guest behavioral intentions in peer to peer accommodation: the role of perceived value, satisfaction, trust, and level of co-creation / Izyanti Awang Razli. PhD Thesis , Universiti Teknologi MARA (UiTM) .

Awang Taha, Dayang Norasyidah (2017) Service quality and customer satisfaction: a study of Bank Rakyat Simpang Tiga Branch counter service / Dayang Norasyidah Awang Taha. [Student Project] (Submitted)

Awang Yak, Noorazreen Laily (2011) Study on the user's satisfaction towards library services at Penang Public Library Cooperation (PPLC) / Noorazreen Laily Awang Yak. [Student Project] (Submitted)

Ayob, Mastura (2004) Customer expectations towards semi-detached and bungalow house in Bukit Indah (Johor) Sdn Bhd / Mastura Ayob. [Student Project] (Unpublished)

Ayob, Mohammad Zaki and Saman, Fatimah Mohd (2018) A study on key success factors and variables among cottage and village industries contributing towards consumers satisfaction and loyalty in Northern Kedah / Mohammad Zaki Ayob and Fatimah Mohd Saman. [Research Report] (Unpublished)

Azahar, Aiman and Abd Rahman, Muhammad Haziq and Sharudin, Muhammad Safwan and Ahmad Hamzah, Muhammad Syamil Al-Nassir and Mohd Ishak, Nur Atikah Syazwani and Mohd Sham, Siti Sarah Puffery in fast food advertisement mislead customer expectation: a study on KFC among UiTM students and KFC Managers / Aiman Azahar ... [et al.]. [Student Project] (Unpublished)

Azdel, Abdul Aziz and Awang, Khairil Wahidin and Raja Yusof, Raja Nerina and Mohd Radzi, Salleh and Ismail, Mohd Noor Ismawi (2019) Dimension manifestation of users’ psychographic traits towards online travel agency / Abdul Aziz Azdel... [et al.]. Journal of Academia , 7 (1) . pp. 91-101. ISSN 2289-6368.

Azeman, Mohamad Amir Dzakirin (2021) Case Study : Nieeq Beauty Mall Company / Mohamad Amir Dzakirin Azeman. [Entrepreneurship Project] (Unpublished)

Azeni, Nur Azirah (2014) The relationship between customer satisfaction and customer loyalty / Nur Azirah Azeni. [Student Project] (Unpublished)

Azhar, Fatin Amirah (2015) A study on the impacts of service quality and relationship quality on customer satisfaction at a Celcom outlet in Kemaman / Fatin Amirah Azhar. Masters Thesis , Universiti Teknologi MARA, Terengganu .

Azhar, Norquzaiman (2016) Effect of e-service quality towards customer satisfaction in online shopping among Y Generation at UTeM / Norquzaiman Azhar. [Student Project] Faculty of Business and Management. (Unpublished)

Azhar, Nur Fazliana (2015) Barriers effective communication impact to productivity of employee in Hotel Seri Malaysia Kepala Batas / Nur Fazliana Azhar. [Student Project] Faculty Of Business Management. (Unpublished)

Azis, Ahmad Zamie and Kasmunee, Mohd Farhan and Ahmad, Jasmine (2010) Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings , 26 to 27 May 2010 , SP Inn Hotel, Sungai Petani Kedah, Malaysia .

Azis, Laili Afliza and Che Ahmat, Nur Hidayah (2022) Impact of COVID-19 pandemic on hotel service quality and customer satisfaction / Laili Afliza Azis and Nur Hidayah Che Ahmat. Journal of Tourism, Hospitality and Culinary Arts , 14 (2) . pp. 69-96. ISSN 1985-8914 ; 2590-3837.

Aziz, Nurulnadwan and Jalis, Mohd Hairi and Abu Kassim, Abd Razak (2020) Conceptual data model of International Research, Innovation, Conference and Competition (IRICC) system / Nurulnadwan Aziz, Mohd Hairi Jalis and Abd Razak Abu Kassim. [Research Report] (Submitted)

Azizan, Noor Aliana (2018) Factors influencing youth awareness on cosmetics products quality in lnstitut Latihan Kementerian Kesihatan Malaysia, Sungai Petani Kedah / Noor Aliana Azizan. [Student Project] (Unpublished)

Azizi Umar, Nur Azie (2019) Consumer purchase decision through online shopping among youth society / Nur Azie Azizi Umar. [Student Project] (Unpublished)

Azizurrahim, Muhammad Azizi and Ahmad, Sarah Sabir and Zakaria, Azfahahanee and Mat Seman, Mhd Azmin (2022) Student satisfaction of public transportation at UiTM Kedah. Technology, Science, Social Science & Humanities International Conference (TeSSHI) 2022 . pp. 408-416. ISSN 9789672948339.

Azlan, Farzana Afrina (2022) The components of e-service quality in the e-commerce business / Farzana Afrina Azlan. [Research Report] (Unpublished)

Azlan, Muhammad Afif (2016) Customer perceptions towards local cocoa product / Muhammad Afif Azlan. [Student Project] (Unpublished)

Azman, Ana Batrisyia and Mazlan, Norsyakirah (2021) Consumer behaviour towards Ready-To-Eat (RTE) food on food-related lifestyle in Peninsular Malaysia / Ana Batrisyia Azman and Norsyakirah Mazlan. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Azman, Nur Shakirah (2018) A study on the relationship between work life culture and employees' satisfaction at Pejabat Daerah Marang / Nur Shakirah Azman. [Student Project] Faculty of Business and Management. (Unpublished)

Azman, Nurul Ashikin Adilla (2017) Factor that influence destination loyalty in Malacca. [Student Project]

Azman, Raihanah (2021) Case Study : Demica Beauty Sdn Bhd / Raihanah Azman. [Entrepreneurship Project] (Unpublished)

Azman, Zaharoff (1998) A study on the attitude towards patronizing the select store among the residents of SS18, Subang Jaya / Zaharoff Azman. Degree Thesis , Universiti Teknologi MARA .

Azmi, Adam Izzat (2021) Zarzou Beauty Skincare / Adam Izzat Azmi. [Entrepreneurship Project] (Submitted)

Azmi, Azila and Sapi@Chikut, Monica Easter and Sayed Abdul Rahman, Sharifah Munirah (2015) Factors influencing cross-border shopping / Azila Azmi, Monica Easter Ak Sapi@Chikut and Sharifah Munirah Sayed Abdul Rahman. Esteem Academic Journal , 11 (2) . pp. 27-34. ISSN 1675-7939.

Azmi, Fadhlur Rahim (2011) Employee engagement and physical evidende toward customer satisfaction on Bank Rakyat Larkin Perdana. [Student Project] (Unpublished)

Azmi, Siti Hazwani (2010) The relationship between service quality and relationship quality elements at a fast food restaurant in Shah Alam / Siti Hazwani Azmi. Masters Thesis , Universiti Teknologi MARA, Terengganu .

Azri, Sitti Hayatul Nushee (2010) The role of trust and commitment in relationship satisfaction with Telekom Malaysia (Consumer Sales) KK/PBP / Sitti Hayatul Nushee Azri. [Student Project] (Submitted)

B

Baba, Samah and Nik Shukri, Nik Arif (2002) Mechanical aspects of customer satisfaction on Perodua Kancil / Samah Baba and Nik Arif Nik Shukri. [Student Project] (Unpublished)

Babh, Siti Azira and Ismail, Mohd Noor Ismawi and Abdul Aziz, Azdel and Razli, Izyanti Awang (2022) Trusting the wisdom of stranger and eWOM credibility in collaborative consumption: a conceptual paper/ Siti Azira Babh ... [et al.]. Journal of Tourism, Hospitality and Culinary Arts , 14 (1) . pp. 364-379. ISSN 1985-8914 ; 2590-3837.

Badie, Lia (2009) Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie. [Student Project] Faculty of Business and Management. (Unpublished)

Badrul Hisham, Farah Nadhirah (2020) Factors affecting purchase intention among undergraduate student on mobile shopping websites. [Student Project] (Unpublished)

Badrul Hisham, Rose Shamiza (2017) Factors influencing of green purchase intention on green product among Malaysian consumers. [Student Project]

Bagah, Casey Brent (2014) The factors influencing customer satisfaction towards the tour service provided in Rumah Terbalik, Tamparuli / Casey Brent Bagah. [Student Project] (Unpublished)

Bahaman, Dayang Irene Syahira (2018) A case study Ban Hoe Seng Auto: determinant of Honda distributor selection by customer / Dayang Irene Syahira Bahaman. [Student Project] (Unpublished)

Bahanudin, Muhd Daim (2021) Case Study : Rojak Khadijah YK / Muhd Daim Bahanudin. [Entrepreneurship Project] (Unpublished)

Bahara, Noor Azfar Akmal (2007) A study on relationship between service quality and customer satisfaction towards Stadium Hang Jebat Melaka in 2007 / Noor Azfar Akmal Bahara. [Student Project] Faculty of Business and Management. (Unpublished)

Bahari, Nayang Liyana (2007) The performance of service quality towards customer satisfaction at the Pacific Sutera Harbour Resort / Nayang Liyana Bahari. [Student Project] (Submitted)

Bahari, Nur Shazni Shuhada (2021) Electronic tablet-based menu & customer satisfaction in restaurants / Nur Shazni Shuhada Bahari. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Baharim, Nur Azni and Wan Abdul Sobir, Wan Nurul Hidayah (2014) A study on service quality provided by government agencies towards achieving customers satisfaction at Urban Transformation Centre (UTC) Melaka / Nur Azni Baharim and Wan Nurul Hidayah Wan Abdul Sobir. [Student Project] (Unpublished)

Baharuddin, Nurul Nabila The study of customer satisfaction on retail store (Watsons) in Jerantut Pahang / Nurul Nabila Baharuddin. [Student Project] (Unpublished)

Bahrin, Nurul Ummira and Musa @ Ngah, Siti Aminah and Mohamad Nor, Siti Masayu and Kamaluddin, Suhana Zuryati and Ahmad, Yusli Farhana (2008) Business Plan : Tadika Didik Murni / Nurul Ummira Bahrin ... [et al.]. [Entrepreneurship Project] (Unpublished)

Bahsani, Shaiful Bahtiar (2007) The effectiveness of service quality towards customer satisfaction at MITC. [Student Project] (Unpublished)

Bakar, Haslina (2004) The study of customers’ satisfaction towards client chartered in Hospital Alor Gajah. [Student Project] (Unpublished)

Bakar, Noor Badairiah (2005) A preliminary study on site selection to host ISME2006 Conference- Kuala Lumpur Convention Center / Noor Badairiah Bakar. [Student Project] (Unpublished)

Bakar, Nor Maziati (2013) The study of students satisfaction of blended learning: a survey in UiTM / Nor Maziati Bakar. Masters Thesis , Universiti Teknologi MARA .

Bandang, Augustine Iman and Minier, Lekny Eni (2017) Managing service quality, customer's satisfaction and loyalty: The case of RHB Bank Jalan Padungan Branch / Augustine Iman Bandang and Lekny Eni Minier. Masters Thesis , Universiti Teknologi MARA Cawangan Sarawak .

Bandi, Rusiyah (2012) The influence of money attitudes on young student consumers compulsive buying: Sabah perspective / Rusiyah Bandi. [Student Project] (Unpublished)

Banus, Adrian (2013) The study on customers’ attitude towards online advertising in KTC Convention & Apartment SDN BHD / Adrian Banus. [Student Project] Bachelor Of Business Administration (Hons) Marketing. (Submitted)

Barau, Riyung (2003) The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau. [Student Project] (Unpublished)

Basal Bullah Ganggal, Ben Adner (2014) The factor influencing purchase intention of axe body spray among male youths in Tambunan : a perspective from sexual advertisement / Ben Adner Basal Bullah Ganggal. [Student Project] (Unpublished)

Basar, Nur Aishah (2015) Antecedents of service recovery towards customer satisfaction in Kota Kinabalu City Hall / Nur Aishah Basar. [Student Project] (Unpublished)

Bashir, Muhammad ‘Arif Aizat and Abd Majid, Hairul Nizwan and Norkhalid, Nurul Adibah and Mohd Zahari, Mohd Salehuddin and Ismail, Hazmal (2022) What makes customer satisfied? investigating the role of restaurant attributes at Malay food restaurants/ Muhammad ‘Arif Aizat Bashir ... [et al.]. Journal of Tourism, Hospitality and Culinary Arts , 14 (1) . pp. 74-84. ISSN 1985-8914 ; 2590-3837.

Basirin, Norafizah (2011) A study on customer's satisfaction towards the value added services by Telekom Malaysia (TM) / Norafizah Basirin. [Student Project] (Submitted)

Bassari, Jal Shahrul Hafiz (1999) A study on customer satisfaction at Kopasar check out counter / Jal Shahrul Hafiz Bassari. Degree Thesis , Universiti Teknologi MARA (UiTM) .

Batala, Muhainah (2008) A study on customer satisfaction towards family takaful plan offering in Takaful Malaysia Berhad / Muhainah Batala. [Student Project] (Submitted)

Benjamin, Dina Diana (2006) A study on customers satisfaction on import services provided by Usaha Meriah Sdn Bhd / Dina Diana Benjamin. [Student Project] (Submitted)

Biki, Lencydelyn (2015) Consumer intention to shop at Golden Dragon City Supermarket / Lencydelyn Biki. [Student Project] (Unpublished)

Bindamin, Arther (2014) The impact of practicing general service quality, corporate social responsibility, and shariah compliance towards the banking customers satisfaction / Arther Bindamin. [Student Project] (Submitted)

Bohani, Farah Aqilah and Mohamed Rashid, Farah Syazwani and Mahmud, Yuzi and Yahya, Sitti Rachmawati (2024) Analyzing the impact of feature selection using information gain for airlines' customer satisfaction / Farah Aqilah Bohani ... [et al.]. Malaysian Journal of Computing (MJoC) , 9 (1) : 2 . pp. 1673-1689. ISSN 2600-8238.

Bohari, Abdul Manaf and Rainis, Ruslan and Marimuthu, Malliga (2010) Competative Advantages Issues On Customer Lifetime Value On Retailers Profitability’s / Abdul Manaf Bohari...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings , 26 to 27 May 2010 , SP Inn Hotel, Sungai Petani Kedah, Malaysia .

Bolhassan, Syaza Nurafiqa (2020) Difficulties faced by facility management employed in hotel / Syaza Nurafiqa Bolhassan. Degree Thesis , Universiti Teknologi MARA Cawangan Sarawak .

Boro, Kamaleswar (2022) Destination service quality, tourist satisfaction and revisit intention: the moderating role of income and occupation of tourist / Kamaleswar Boro. Journal of Tourism, Hospitality and Culinary Arts , 14 (3) . pp. 23-40. ISSN 1985-8914 ; 2590-3837.

Bouthahab, Iman Elsalehin (2013) Customers’ heterogeneity and store patronage intention: a study of department stores in Libya / Iman Elsalehin Bouthahab. In: The Doctoral Research Abstracts.. IPSis Biannual Publication , 3 (3) . Institute of Graduate Studies, UiTM , Shah Alam .

Budi Susilo, Yudi Kurniawan (2012) A study on user acceptance of Portal Pencen JPA as one-stop information center for Malaysian silver-head community / Yudi Kurniawan Budi Susilo. Masters Thesis , Universiti Teknologi MARA .

Buhaili, Zumisdi (2011) A study on the level of satisfaction among tourist towards accommodation provided by Nature Lodge Kinabatangan / Zumisdi Buhaili. [Student Project] (Submitted)

Buhari, Farah Shyeeda (2006) Satisfaction level among customers toward the Code Division Multiple Access (CDMA) by Telekom / Farah Shyeeda Buhari. [Student Project] (Submitted)

Bujang, Hairani (2010) The service quality at service counter: a study at Celcom Axiata Sdn Bhd / Hairani Bujang. [Student Project] (Submitted)

Bujang, Norlisha (2010) The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang. [Student Project] Faculty of Business and Management. (Unpublished)

Bujang, Nur Zariffa Syafizza (2014) Factors affecting participant's satisfaction in agromarketing: Case study of FAMA Sarawak (Kuching & Samarahan) / Nur Zariffa Syafizza Bujang. [Student Project] (Unpublished)

Bujang, Romzan (2015) Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang. Masters Thesis , Universiti Teknologi MARA Cawangan Sarawak .

Bujang, Zamal (1999) A study on consumer awareness on saraspice product in Kuching area / Zamal Bujang. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Bungkak, Aloysia (2008) A study on customers satisfaction towards hire purchase loan provided by Maybank Auto Finance / Aloysia Bungkak. [Student Project] (Submitted)

Burhanuddin, Salwati (2018) Customer satisfaction towards Islamic banks among non-muslim customers in Kota Bharu / Salwati Burhanuddin. Other. Faculty of Business and Management , Segamat, Johor . (Unpublished)

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Cano, Mylen C. and Hijada II, Vonzhemar M. (2024) Canteen service quality and customer satisfaction: a mixed method study / Mylen C. Cano and Vonzhemar M. Hijada II. Journal of Tourism, Hospitality & Culinary Arts (JTHCA) , 16 (2) . pp. 48-80. ISSN 1985-8914 , 2590-3837.

Chaharuddin, Farah Adibah (2014) Loyalty program and its relationship with customer satisfaction towards customer loyalty of the Petronas retail station / Farah Adibah Chaharuddin. [Student Project] (Unpublished)

Chan, Eric (2014) Study of student satisfaction for "sandwiches" delivery approach / Eric Chan. Built Environment Journal (BEJ) , 11 (1) . pp. 37-52. ISSN 1675-5022. (In Press)

Chang, Mui Ling Dyana and Mohd Suki, Norazah and Mohd Suki, Norbayah (2014) Students’ satisfaction with the university cafeteria: structural relationships of food quality, staff, price fairness, and ambiance / Mui Ling Dyana Chang, Norazah Mohd Suki and Norbayah Mohd Suki. In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014).. Division of Research and Industry Linkages , UiTM Melaka , Alor Gajah , p. 30 .

Chantong, Pilla (2006) Measuring customer satisfaction level at Department of Agriculture Bintulu a study on veterinary services products/ Pilla Chantong. [Student Project] (Unpublished)

Chantong, Pilla (2006) Measuring customer satisfaction level at department of agriculture Bintulu: a study on veterinary services/products / Pilla Chantong. [Student Project] (Unpublished)

Charles, Charlotte (2012) Measuring perception and the level of satisfaction towards event management provided by the Magellan Sutera Resort / Charlotte Charles. [Student Project] (Submitted)

Charles Kedu, Judy (2016) Evaluating user satisfaction via e-learning: a case study of Malaysian tax academy / Judy Charles Kedu. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Che Abdullah, Che Aine Shaheera and Mohamad, Nurfarhamuliana and Ede, Nurul Fathia (2012) The factors of email adoption in Small Medium Enterprise (SMEs) in Terengganu / Che Aine Shaheera Che Abdullah, Nurfarhamuliana Mohamad and Nurul Fathia Ede. [Student Project] (Unpublished)

Che Anam @ Ab Rahman, Siti Aisyah (2015) Factors affecting customer retention on internet banking in Jerteh, Terengganu / Siti Aisyah Che Anam @ Ab Rahman. Industrial Training. Bachelor Of Business Administration (Hons) Marketing , Universiti Teknologi MARA, Kelantan . (Submitted)

Che Din, Mohd Nazib and Jamsari, Mohamad Azmil and Sulaiman Azari, Muhammad Luqman (2018) Determining factor Influencing customer retention of insurance products and services: A case of sixma group / Mohd Nazib Che Din, Mohamad Azmil Jamsari and Muhammad Luqman Sulaiman Azari. [Student Project] Arshad Ayub Graduate Business School, Universiti Teknologi MARA. (Unpublished)

Che Din, Nurul Syazwani (2012) Roles of personal values in affecting consumer acceptance towards Ar-Rahnu: a study at Bank Rakyat Gong Badak / Nurul Syazwani Che Din. [Student Project] (Submitted)

Che Hashim, Ahmad Hafiz (2011) Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim. Degree Thesis , Universiti Teknologi MARA Cawangan Kelantan .

Che Husin, Rosharizan (2008) Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin. Degree Thesis , Universiti Teknologi MARA .

Che Kob, Che Noor Asma (2012) Library automated loan services among Bachelor of Administrative Science and Policy Studies students in UiTM Kedah: a study on user satisfaction and ease of use / Che Noor Asma Che Kob. [Student Project] (Submitted)

Che Lazim, Mimi Shahira Wahida (2015) Customer satisfaction toward local spices product Taman Perpaduan Ipoh / Mimi Shahira Wahida Che Lazim. [Student Project] Faculty of Business and Management, Universiti Teknologi MARA Cawangan Sarawak. (Unpublished)

Che Mat Nasir, Noryusniza (2011) Factors that contribute to the customer loyalty of Takaful Ikhlas Sdn Bhd / Noryusniza Che Mat Nasir. [Student Project] (Unpublished)

Che Md Nor, Rumaizah and Mohamed Noor, Norlina and Ibrahim, Sueb and Shahril Anwar, Nor Hannah Shahirah and Mohamad Azlan, Muhammad Akmal (2021) The impact of employee commitment and satisfaction on training effectiveness / Rumaizah Che Md Nor ... [et al.]. International Journal of Service Management and Sustainability (IJSMS) , 6 (1) . pp. 147-164. ISSN 2550-1569.

Che Nizan, Nur Syazwani and Yusof, Rosli and Mohd Yusof, Yusrinizam (2013) Factors contributing to customers intention to switch mobile service provider: case of Universiti Teknologi MARA (UiTM) Kuala Terengganu / Nur Syazwani Che Nizan, Rosli Yusof and Yusrinizam Mohd Yusof. [Student Project] (Submitted)

Che Noh, Che Nurul Nabila and Nazri, Nur Suliyana (2021) The service scape effect on customer satisfaction towards hipster cafe / Che Nurul Nabila Che Noh and Nur Suliyana Nazri. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Che Omar, Hazwani (2018) The role of value relevance, ethical standards, and corporate philanthropic in determining customer satisfaction: a study of CSR within the industry of fast food restaurant / Hazwani Che Omar. [Student Project] (Unpublished)

Che Sulaiman, Nor Hasniah (2014) Expertise of salesperson influence customer purchase decision: A case study on Kemudi Timur Elektronik Sdn Bhd / Nor Hasniah Che Sulaiman. [Student Project] (Unpublished)

Che Wan Nazami, Che Wan Nursyakira and Mohd Karim, Khairunnisa and Hashim Azmi, Nukhadija and Ruslan, Nurulikmila and Abu Baicar, Nuraslinda (2011) Fundamentals of Entrepreneurship : Groovy Tartlet / Che Wan Nursyakira Che Wan Nazami ... [et al.]. [Entrepreneurship Project] (Unpublished)

Chee Hoo, Wong and Xioayan, Liu and Subramaniam, Kumarashvari (2021) Serial mediation of perceived quality and customer engagement on brand image and online purchase intention of premium hotels in China-a conceptual paper / Wong Chee Hoo, Liu Xioayan and Kumarashvari Subramaniam. In: E-Proceeding for Asian Conference on Business, Economics and Social Science (ACBESS) 2021.. Center for Islamic Philanthropy and Social Finance (CIPSF) , Alor Gajah , p. 108 .

Chen, Jie and Wang, Qian and Faiz Izwan, Anuar (2024) Evaluating customer satisfaction, emotion and experience of smart hotels in Zhejiang, China: an analysis of online reviews / Chen Jie, Wang Qian and Faiz Izwan Anuar. Journal of Tourism, Hospitality and Culinary Arts , 16 (1) . pp. 571-584. ISSN 1985-8914 ; 2590-3837.

Childs, Sheril Nina Nabilla (2012) A study on customer satisfaction towards online purchasing / Sheril Nina Nabilla Childs. [Student Project] (Unpublished)

Chim, Weng Kong and Abdul Rahman, Maria (2021) Contributing factors on customer retention for sustainability of Malaysian commercial banks / Chim Weng Kong and Maria Abdul Rahman. Voice of Academia (VOA) , 17 (2) . pp. 147-157. ISSN 2682-7840.

Chirtsa, Norfariza (2020) The effects of using Self-Service Technology (SST) towards customer satisfaction / Norfariza Chirtsa. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Cho, Sin Win and Md Isa, Normalisa and Salahuddin, Norkhazzaina and Sivapathy, Arunnaa and Ramlee, Afifah Alwani (2019) Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]. Voice of Academia (VOA) , 15 (2) . pp. 74-80. ISSN 2682-7840.

Chua, Bee-Lia and Othman, Mohhiddin and Boo, Huey Chern and Ab.Karim, M. Shahrim and Ramachandran, Sridar (2009) Customer’s reaction to servicescape failure and associated recovery strategy: an exploration study in the food service industry / Chua Bee Lia ...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA) , 1 (2) . pp. 23-47. ISSN 1985-8914 , 2590-3837.

Cliffton, Rowena and Saar, Nandy Marlina and Iskandar, Siti Maheran (2014) Relationship between service quality, servicescape and outpatient satisfaction : A case of Kuching Specialist Hospital / Rowena Cliffton ... [et al.]. Masters Thesis , Universiti Teknologi MARA Cawangan Sarawak .

D

D.K., Rafidzah and L., Sonia and A.A., Azizan and R. H., Leoneeta (2020) Customer satisfaction level toward public hospital’s healthy cafeteria in Sabah / Rafidzah D.K.... [et al.]. ESTEEM Journal of Social Sciences and Humanities , 4 . pp. 66-74. ISSN 2600-7274.

Dallah, Melati (2009) A study on the perception towards multimedia college (MMC) Sabah / Melati Dallah. [Student Project] (Submitted)

Dana, Linda (2011) Evaluation of retail service quality: a study of H&L Supermarket in Taman Malihah, Kuching / Linda Dana. [Student Project] (Submitted)

Darus, Fatin Nadhira (2017) A study on factors that affecting customer satisfaction towards online shopping in Zalora Malaysia / Fatin Nadhira Darus. [Student Project] (Unpublished)

Darwis, Sitti Zubaidah (2021) Satisfaction level towards apartment house in Sandakan, Sabah / Sitti Zubaidah Darwis. [Student Project] (Unpublished)

Datu Bistari, Datu Zakariah (2010) A study on customers satisfaction on services provides by Pertubuhan Peladang ( Farmers Organization ) in Lahad Datu, Sabah / Datu Zakariah Datu Bistari. [Student Project] (Submitted)

Daud, Muhamad Redha Iqbal (2023) The role of familiarity and mediating effect of user satisfaction on food delivery mobile apps reuse intention: An application of technology acceptance model / Muhamad Redha Iqbal Daud. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Dawi, Abdurahim and Hj Khalit, Nazarihan (2008) Assessing the perceived brand image of TM and customer satisfaction level at TMpoint in Kuching / Abdurahim Dawi ... [et al.]. [Student Project] (Unpublished)

Dimpat, Dennie (2012) A study on an assessment of after sales-service delivered by Telekom Malaysia Berhad / Dennie Dimpat. [Student Project] (Submitted)

Din, Nurulhaida (2004) A study on customer perception towards service quality provided by Takaful Malaysia Berhad Langkawi branch / Nurulhaida Din. [Student Project] (Unpublished)

Dio, Jessy Jeba and Abdullah, Nur Aisyah Qaleesya (2014) The influence of service quality toward customer satisfaction and trust in Sarikei Resident Office / Jessy Jeba Dio and Nur Aisyah Qaleesya Abdullah. Degree Thesis , Universiti Teknologi MARA, Sarawak .

Dios, Queenie (2005) A study on customers’ satisfaction toward quality of services at Somerset Gateway, Kuching / Queenie Dios. [Student Project] (Unpublished)

Donald, Lydia Zeta and Telon Joseph, Grace and Kemiti, Helen and John, Gordon and Mempani, Mohd Riham Akmal (2004) A study of the services provided by the dining halls in MARA University of Technology, Samarahan Campus / Lydia Zeta Donald ... [et. al]. [Student Project] (Submitted)

Dongeh, Justin (2011) A study on customer satisfaction towards services provided by Kota Belud hotel / Justin Dongeh. [Student Project] (Unpublished)

Doraisamy, Barathy and Appannan, Santhi and M Varatharajoo, Parteeban and Shanmugam, Jaya Kumar and Woo, Hooi Kuan (2022) An empirical research on factors affecting customer satisfaction towards fintech products and services in Sungai Petani, Kedah / Barathy Doraisamy ... [et al.]. Journal of Academia , 10 (2) : 12 . pp. 122-135. ISSN 2289-6368.

Dul Ngajis, Ernna Edayu (2007) A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis. [Student Project] Faculty of Business and Management. (Unpublished)

Duyok, Nazratul Radiah (2008) The effectiveness of Borneo Textile Corporation Sdn Bhd`s promotion strategy towards customer purchase decisions / Nazratul Radiah Duyok. [Student Project] (Unpublished)

D’Souza, Edgar and D’Souza, Kevin (2023) A study on the impact of innovative technologies in the hospitality industry / Edgar D’Souza and Kevin D’Souza. Journal of Tourism, Hospitality and Culinary Arts , 15 (1) . pp. 1-23. ISSN 1985-8914 ; 2590-3837.

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Ee, Jian Pei and Chong, Pui Lin and Mohd Radzuan, Nabilah Filzah (2021) Analysis of the passengers’ loyalty and satisfaction of Airasia passengers using classification / Ee Jian Pei ... [et al.]. In: e-Proceedings of the 5th International Conference on Computing, Mathematics and Statistics (iCMS 2021) , 4-5 August 2021 . (Submitted)

Ejul, Leirene (2014) The survey of color in a logo: focusing on brand's personality / Leirene Ejul. [Student Project] (Unpublished)

Ekmal Hisham, Nurulfatin Shahida (2015) Factors affecting customer satisfaction towards Islamic banking in Klang / Nurulfatin Shahida Ekmal Hisham. [Student Project] (Unpublished)

Eli, Othman (2011) A study on customer satisfaction towards automated teller machine service quality at CIMB Bank, Miri / Othman Eli. [Student Project] (Submitted)

Elias, Sazali (2010) A study on issues facing by customers for Celcom broadband in Kuching Sarawak / Sazali Elias. Other. Universiti Teknologi MARA, Sarawak . (Unpublished)

Embong, Siti Mawarni (2010) Report on proposed an upgrading work of restaurant to S'lodge & Cafe for SSN Snd. Bhd. at No 02&04 Jalan Medan Pasar, 5000 Kuala Lumpur / Siti Mawarni Embong. [Student Project] (Unpublished)

Engku Wok Zin, Engku Ahmad Mustafa and Wan Ab Aziz, Wan Asri and Tawang, Johari (2008) Government servant’s perception toward motor islamic insurance: A case study at Dungun / Engku Ahmad Mustafa Engku Wok Zin, Wan Asri Wan Ab Aziz and Johari Tawang. [Research Report] (Unpublished)

Erang, Sylvia Soloh (2020) The antecedent role of online satisfaction, perceived risk online and perceived website usability in Kota Kinabalu, Sabah on the affect towards travel destinations / Sylvia Soloh Erang. [Student Project] (Unpublished)

Escarlan, Florivelle C. and Dagang, Anthony Ly B. (2024) Mediating effect of corporate reputation in the influence of service quality on customer loyalty in selected restaurants in Bukidnon Province, Philippines / Florivelle C. Escarlan and Anthony Ly B. Dagang. Journal of Tourism, Hospitality & Culinary Arts (JTHCA) , 16 (2) . pp. 103-115. ISSN 1985-8914 , 2590-3837.

Esmadol, Mohammed Irfan (2014) A study on customer expectations towards service quality of homestay in Kota Kinabalu, Sabah / Mohammed Irfan Esmadol. [Student Project] (Unpublished)

F

Fadzil, Mohd Ikhmal (2010) The influence of design and typography on packaging effectiveness in the perception of the customers (radix fried chicken) / Mohd Ikhmal Fadzil. [Student Project] Faculty of Business Management. (Unpublished)

Fadzil, Shahir and Hamid, Rasidah and Ong, Hanafi (2024) A study in green hotels in the Klang area: the mediation effect of satisfaction between green marketing practices and hotel revisit intention / Shahir Fadzil, Rasidah Hamid and Hanafi Ong. Journal of Tourism, Hospitality and Culinary Arts , 16 (1) . pp. 1011-1025. ISSN 1985-8914 ; 2590-3837.

Fadzly, Firzanah Khairunnisa (2021) Case Study : Di Wannie Sdn. Bhd. / Firzanah Khairunnisa Fadzly. [Entrepreneurship Project] (Unpublished)

Faesol, Mukhidah (2014) A study on customer's satisfaction of services towards Pelaburan Mara Berhad (PMB) / Mukhidah Faesol. [Student Project] (Unpublished)

Faesol, Ridfana and Noorjan @ Noorzan, Nursabrina (2006) A study on students satisfaction towards bus services by UiTM Sabah branch / Ridfana Faesol and Nursabrina Noorjan @ Noorzan. [Student Project] (Submitted)

Fauzan, Nur Salwa (2018) The customer makes business company performs better a quantitative study of online customer service effectiveness in motherhood.com.my website / Nur Salwa Fauzan. Industrial Training. UiTM Cawangan Johor , Segamat, Johor . (Unpublished)

Fauzan, Nur Salwa (2018) A study on online customer services in Motherhood.com.my/ Nur Salwa Fauzan. [Student Project]

Fauzi, Anna Syazrini (2001) The effectiveness of using promotion to encourage customers in using the public transportation: study on PUTRA LRT / Anna Syazrini Fauzi. [Student Project] (Unpublished)

Fauzi, Anna Syazrini (2001) The effectiveness of using promotion to encourage customers in using the public transportation: study on Putra LRT / Anna Syazrini Fauzi. [Student Project] (Submitted)

Fauzi, Jery'in (2006) Customers satisfaction study: student perceptions and satisfactions level toward PPKS College Kuching Sarawak / Jery'in Fauzi. [Student Project] (Submitted)

Fhidzon, Mohammad Raffi (2017) Factors that influence the customer's satisfaction towards the pharmaceutical service quality: a case study of Hospital Sultan Abdul Halim, Sungai Petani Kedah / Mohammad Raffi Fhidzon. [Student Project] (Unpublished)

Four, Fivia and Sipang, Louis and Willie, Sophia Mary and Gabril, Valerie and Nyamek, Venka Megafitria (2012) Fundamental of Entrepreneurship ETR300 : 3F Homestay / Fivia Four... [et al.]. [Entrepreneurship Project] (Unpublished)

Francis, Frederic (2011) Study on the key factor influencing customer 's loyalty to the Nike brand / Frederic Francis. [Student Project] (Unpublished)

Francis, Frescilla (2015) The determinants of customer trust and satisfaction towards the online repurchase intention / Frescilla Francis. [Student Project] (Submitted)

Fuad, Nor Fadillah (2011) Service quality and customer satisfaction among foreign customers towards PNB Darby Park Hotel / Nor Fadillah Fuad. [Student Project] Faculty of Business and Management. (Unpublished)

Fukey, Leena Nitin and Kumar, Jeetesh and Balasubramanian, Kandappan and Patil, Jyotsna A. (2016) Relationship marketing in hotel industry: A conceptual study / Leena Nitin Fukey … [et a.l]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA) , 8 (1) . pp. 1-16. ISSN 1985-8914 , 2590-3837.

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Gala, Kevin and Mohd Pauzi, Adli Hafidz and Anwar, Muhammad Khairul (2023) The influence of service dimensions on customer satisfaction of Fauzee Mustaffa & Associates Sdn Bhd, Pasir Gudang / Kevin Gala, Adli Hafidz Mohd Pauzi and Muhammad Khairul Anwar. Masters Thesis , Universiti Teknologi MARA, Johor .

Gambun, Betty (2006) A study on customer satisfaction towards the product and services offered by KFC Restaurant, Inanam / Betty Gambun. [Student Project] (Submitted)

George Jimbai, Shindy (2020) The factor influencing customer satisfaction towards customer satisfaction restaurant in Kota Kinabalu / Shindy George Jimbai. [Student Project] (Unpublished)

Ghazali, Kadulliah and Yunus, Noorlaila and Kassim, Erne Suzila (2008) The paradigm nature of today's office approaches for achieving quality outcomes in administrative office management / Kadulliah Ghazali, Noorlaila Yunus and Erne Suzila Kassim. In: Proceedings STSS 2008 Broadening Horizons Through Research , 3 – 4 June 2008 , M.S Garden Hotel Kuantan, Pahang .

Ghazali, Mohd Muzamir and Ahmad, Nur Atiqah and Ahmad Zamzury, Nur Farhana and Tajuddin, Nur Shawani (2014) End user satisfaction of e-BRIM application among Segamat citizen: an empirical study / Mohd Muzamir Ghazali...[et al.]. [Student Project] (Unpublished)

Ghazali, Noor Fazzira (2020) Green awareness effects on customers’ purchasing decision. [Student Project] (Unpublished)

Ghazali, Norhaini (2011) A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali. [Student Project] Faculty of Business and Management. (Unpublished)

Ghazalli, Ahmad Faizuli (2001) Commuters’ satisfaction towards Putra LRT existing ticketing packages. [Student Project] (Unpublished)

Gomboyon, Vivian Dani (2015) Consumer purchase intention on local chocolate confectioneries / Vivian Dani Gomboyon. [Student Project] (Unpublished)

Gregory, Caroline (2017) Patient experience and satisfaction: a study on service quality of Emergency Unit Sibu General Hospital, Sarawak / Caroline Gregory. [Student Project] (Unpublished)

Gulabdin, Shaierah and Danil, Mardianie (2015) Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil. [Student Project] (Unpublished)

H

Hadiwidjaja, Rini Dwiyani and Suroso, Arif Imam and Siregar, Hermanto and Sailah, Illah (2024) A student satisfaction framework for evaluating quality and priority service in management of open and distance education in Indonesia / Rini Dwiyani Hadiwidjaja ... [et al.]. Asia-Pacific Management Accounting Journal (APMAJ) , 19 (1) : 8 . pp. 183-207. ISSN 2550-1631.

Hairi, Aini Wahidah and Kasminan, Fatin Najwa and Abd Shukor, Mohammad Ikmal Saufie and Ahmad Tarmizi, Nurul Afiqah (2021) The yumyum waffles Sdn Bhd yumyum waffles. [Entrepreneurship Project] (Unpublished)

Hairuddin, Hanitahaiza and Abu Seman, Sharidatul Akma and Mohamad Mozie, Noorizan (2019) Customers’ satisfaction on the quality of e-commerce / Hanitahaiza Hairuddin, Sharidatul Akma Abu Seman and Noorizan Mohamad Mozie. Advances in Business Research International Journal (ABRIJ) , 5 (3) . pp. 1-10. ISSN 2462-1838.

Hairuzaman, Siti Norhaifaa (2017) Measuring students’ satisfaction towards quality service of UiTM City Campus Library. [Student Project] (Unpublished)

Hairuzaman, Siti Norhaifaa (2017) Measuring students’ satisfaction towards quality service of UiTM City Campus Library. [Student Project] (Unpublished)

Haji Abang Majidi, Dayang Madihah (2015) A study on customer perception towards Perodua Axia / Dayang Madihah Haji Abang Majidi. Degree Thesis , Universiti Teknologi MARA, Sarawak .

Haji Affendi Ahmad, Aziah (2007) A study of service quality of AirAsia / Aziah Haji Affendi Ahmad. [Student Project] (Submitted)

Haji Akir, Hajah Oriah and Malie, Senian and Omar, Noraida (2011) Customers perception of integrity initiatives in University Technology MARA : A case study of University Technology MARA Sarawak / Hajah Oriah Haji Akir ... [et al.]. [Research Report] Universiti Teknologi MARA Cawangan Sarawak , Kampus Samarahan. (Unpublished)

Haji Sidi Ahmad, Mohd Hazizol (2015) Service quality and students' satisfaction toward the Academic Affairs Division Services: UiTM Sarawak students' perspectives / Mohd Hazizol Haji Sidi Ahmad. [Entrepreneurship Project] Faculty of Business and Management, Universiti Teknologi MARA. (Unpublished)

Halib, Hazlin Hafaris (2002) A study on customer perception towards service quality provided by Tabung Haji’s hostel at Kompleks Tabung Haji Pulau Pinang / Hazlin Hafaris Halib. [Student Project] (Unpublished)

Halim, Norhanum Nadirah and Mohd, Nurin Jaslina (2022) Measuring performance efficiency of Hotel Seri Malaysia using data envelopment analysis models / Norhanum Nadirah Halim and Nurin Jaslina Mohd. [Student Project] (Submitted)

Halim, Nur Atiqah and Mustafa, Ummi Kalsum (2019) The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa. [Student Project] (Unpublished)

Halim, Siti Salwa (2015) The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim. [Student Project] (Unpublished)

Halim, Solihaton Hanim (2009) TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim. [Student Project] (Unpublished)

Halit, Nur Farahein (2014) A study on consumer satisfaction of Islamic banking products and services in Port Dickson Negeri Sembilan / Nur Farahein Halit. [Student Project] (Unpublished)

Hamad, Faarah Asmaisa (2012) The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad. [Student Project] (Unpublished)

Hamali, Abdul Kadir (2003) Enhancing and marketing Kuching International Airport image to its expectation as international airport / Abdul Kadir Hamali. [Student Project] (Unpublished)

Hamdan, Norhidayah (2016) An investigation of intrinsic and extrinsic motivation towards the level of employees' job satisfaction at Pejabat Daerah Kota Tinggi (PDKT), Johor Darul Takzim / Norhidayah Hamdan. Degree Thesis , Universiti Teknologi MARA Pahang .

Hamid, Faizal (2000) The study of customer complaints on Kancil services / Faizal Hamid. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Hamid, Muhammad Kasyful Azhim (2019) Customers responsiveness towards service quality and satisfaction in Islamic Banks: A case study in Klang, Selangor / Muhammad Kasyful Azhim Hamid. [Student Project] Faculty of Business and Management. (Submitted)

Hamidon, Ahmad Danial (2022) Understanding the importance of deferred debt repayment in Islam: a study of education financing debt (PTPTN) among UiTM Dungun, Terengganu students / Ahmad Danial Hamidon. [Student Project] (Submitted)

Hamidon, Mohamad Alif (2014) An examination of the impact of service quality and customer knowledge towards customer loyalty on Islamic banking / Mohamad Alif Hamidon. Degree Thesis , Universiti Teknologi MARA Pahang .

Hamidun, Nor Kartini and Mohammad, Nurul Shuhada (2019) Factors affecting customer satisfaction among students in fast food restaurant at Sungai Petani / Nor Kartini Hamidun and Nurul Shuhada Mohammad. [Student Project] (Submitted)

Hamilin, Faten Nadia (2013) Customers satisfaction on prosthetic and rehab products supplied by JB Prosthetic & Rehab supply in Kota Kinabalu area / Faten Nadia Hamilin. [Student Project] (Unpublished)

Hamzah, Hazlina (2010) Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah. [Student Project] Faculty of Business and Management. (Unpublished)

Hamzah, Mohd Hazim (2013) Factors influencing customer’s decision-making towards unit trust: a study in Kota Bharu / Mohd Hazim Hamzah. [Student Project] Bachelor Of Business Administration (Hons) Marketing. (Unpublished)

Hamzah, Siti Nur Hajar and Kamarolzaman, Farhana and Hussain, Suhaily (2011) Imitation goods in the fashion industry: protection for the consumers / Siti Nur Hajar Hamzah, Farhana Kamarolzaman, and Suhaily Hussain. [Student Project] (Unpublished)

Hanapi, Raemah (2014) Customers' satisfaction on internet banking services : study on conventional banks in Kota Kinabalu / Raemah Hanapi. [Student Project] (Unpublished)

Hanipah, Nor Hidayah (2017) Relationship between event quality and satisfaction among spectators at World Kite Festival / Nor Hidayah Hanipah. [Student Project] (Unpublished)

Hanizam, Nurul Nabila Syaqira and Ahmad Afip, Nadhira (2018) Factors that influence the usage of public transport among users in Butterworth / Nurul Nabila Syaqira Hanizam and Nadhira Ahmad Afip. [Student Project] (Submitted)

Hanuri, Muhammad Shahrel Izzuan (2014) An examination of the impact of service quality and customer knowledge towards customer loyalty on Islamic banking / Muhammad Shahrel Izzuan Hanuri. Degree Thesis , Universiti Teknologi MARA Pahang .

Haron, Md Azmi (2001) A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron. [Student Project] Faculty of Business and Management. (Unpublished)

Haron, Nurul Syuhada’ (2009) Brand image effects on customer loyalty in NAZA Hotel. [Student Project] (Unpublished)

Harun, Etty Harniza and Abdullah, Nor Hidayah (2011) Exploring young consumers’ purchase intention towards foreign brand / Etty Harniza Harun...[et al.]. Voice of Academia (VOA) , 6 (2) . pp. 39-56. ISSN 2682-7840.

Harun, Hashidah (2009) Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun. [Student Project] Faculty of Business and Management. (Unpublished)

Harun, Muhammad Afdhal (2021) The role of MAIPk (Majlis Agama Islam Dan Adat Melayu Perak) in distribution of zakat during the post crisis of pandemic viruses COVID-19 / Muhammad Afdhal Harun. [Student Project] (Submitted)

Harun, Muhammad Shafiq (2015) The moderating effect of gender between customer quality factors and loyalty toward internet service provider in Malaysia / Muhammad Shafiq Harun. Industrial Training. Bachelor of Science (Hons.) Statistics , Kota Bharu . (Unpublished)

Harun, Sahhidan (2013) Measuring service quality level at One Stop Solution Pos Malaysia Butterworth : application of servqual dimension / Sahhidan Harun. [Student Project] (Unpublished)

Hasan, Hairul Fadzlee Hisham (2005) Identifying the level of customer satisfaction and loyalty towards Habib ( A study at Habib Ampang Point showroom 2003/2004) / Hairul Fadzlee Hisham Hasan. [Student Project] Faculty of Business and Management. (Unpublished)

Hasan, Siti Zaharah (2009) A study on SPiKE in meeting the need and satisfaction of customer / Siti Zaharah Hasan. [Student Project] (Submitted)

Hasan Ali, Shaikh Multazim and Munusami, Chandramalar and Md Yusop, Hamidah and Hussin, Siti Aishah (2023) The impact of retailer’s corporate social responsibility activities on customer loyalty at Negeri Sembilan, Malaysia / Shaikh Multazim Hasan Ali ... [et al.]. ESTEEM Journal of Social Sciences and Humanities , 7 (2) . pp. 1-11. ISSN 2600-7274.

Hashim, Ahmad Ezanee and Ismail, Faridah and Akida, Murni and Isnin, Zarina and Natasha, Khalil and Abdul Rahim, Mardhati (2011) Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al]. Business and Management Quarterly Review (BMQR) , 2 (4) . pp. 56-64. ISSN 2180-2777.

Hashim, Mimi Zazira and Ahmed, Roziana and Abd Rahman, Mohd Khirzan Badzli (2008) A study of on-line payment awareness in Terengganu: a case of e-services offered by government / Mimi Zazira Hashim, Roziana Ahmed and Mohd Khirzan Badzli Abd Rahman. [Research Report] (Unpublished)

Hashim, Noorul Amilin and Rashid, Rasyidah and Mohd Rashidi, Noor Izzatti (2012) Customer satisfaction of the banking services at Bandar Tun Abdul Razak Jengka UiTM Pahang (Jengka) students perspective / Noorul Amilin Hashim, Rasyidah Rashid and Noor Izzatti Mohd Rashidi. Degree Thesis , Universiti Teknologi MARA Pahang .

Hashim, Nor Hashima and Yahya, Wan Kalthom and Asrul, Siti Aisyah (2018) Ethnicity, social influence, eco-label and purchase intention of consumers of green home electronic products / Nor Hashima Hashim, Wan Kalthom Yahya and Siti Aisyah Asrul. Social and Management Research Journal (SMRJ) , 15 (2) . pp. 47-63. ISSN 1675-7017.

Hashim, Nor Hasidah (2011) The relationship between customer satisfaction and service quality towards TM global products at Petaling Jaya / Nor Hasidah Hashim. [Student Project] Faculty of Business and Management. (Unpublished)

Hashim, Noraza (2009) A study on the customer perception toward the Self-Service Terminals (SSTs) of RHB Bank Berhad, Bandar Pasaraya Sandakan Sabah / Noraza Hashim. [Student Project] (Submitted)

Hashim, Norman and Mohd Hashim, Mohd Khalil (2012) Appraisal of management in Koperasi Permodalan Melayu Kuala Muda/Sik Kedah Berhad (KEMUDIK) based on Malcolm Baldrige Assessment Model / Norman Hashim and Mohd Khalil Mohd Hashim. [Student Project] (Submitted)

Hashim, Nurhazirah and Mohd Salleh, Mohammad Zaim and Muhamad Yunus, Nor Sara Nadia and Mat Shafie, Intan Syafinaz (2017) Customer satisfaction on e-SERVQUAL in Islamic online banking services. Advances in Business Research International Journal (ABRIJ) , 3 (2) . pp. 28-35. ISSN 2462-1838.

Hashim, Nurul Soleha (2018) Consumer perception on MPH Bookstores service marketing towards achieving customer satisfaction / Nurul Soleha Hashim. [Student Project] Faculty of Business and Management. (Unpublished)

Hashim, Siti Nuraishah (2017) Factors determining service performance at Micrologixz Computer Technology service repairs / Siti Nuraishah Hashim. [Student Project] (Unpublished)

Hashim, Zaharuddin (2003) The perceived importance and expectation satisfaction by DM16 Berhad end user in Malaysia. [Student Project] (Unpublished)

Hasim, Mustafah (2001) Customer satisfaction towards employees provident fund (EPF) Johor Bahru members services counter / Mustafah Hasim. [Student Project] (Unpublished)

Hasim, Zamree Izwan (2013) Consumer's awareness towards stevia as an organic food supplements products among Kota Kinabalu consumers / Zamree Izwan Hasim. [Student Project] (Unpublished)

Hasli, Wanaatashia Najeera (2015) Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli. [Student Project] (Unpublished)

Hasmin, Nor Akhmal and Mahmood, Anida and Azizun, Najwa and Abd Kadir, Nur Hafidah and Matmin, Juan (2021) Consumers’ awareness and knowledge of nanofood in Malaysia / Nor Akhmal Hasmin … [et al.]. Social and Management Research Journal (SMRJ) , 18 (2) : 2 . pp. 23-46. ISSN 1675-7017.

Hasnol, Nor Hidayah (2017) A factor that effect on brand attachment of iPhone customer. [Student Project]

Hassan, Hamdan (1988) Perception and marketing / Hamdan Hassan. GADING Majalah Akademik ITM Cawangan Pahang , 1 (2) : 5 . pp. 34-35.

Hassan, Hasmi (1999) A study of customer saving services expectation at Lembaga Tabung Haji Selangor / Hasmi Bin Hassan. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Hassan, Normaziana (2025) Empowering Malaysian Gen y and Gen Z: harnessing design thinking for fashion retail innovation and consumer engagement. Bulletin. Universiti Teknologi MARA, Kedah , Universiti Teknologi MARA, Kedah .

Hassan, Normaziana and Taif, Basitah and Mohd Tajuddin, Rosita (2022) How the COVID-19 pandemic has increased the risk of compulsive buying behaviour and online shopping addiction for apparel purchasing in malaysia: an overview of Generation Y and Generation Z. Technology, Science, Social Science & Humanities International Conference (TeSSHI) 2022 . pp. 155-167. ISSN 9789672948339.

Hassan, Nur Aqilah (2021) Factors affecting customer satisfaction in fast-food restaurant using fuzzy AHP : companies perspective / Nur Aqilah Hassan. [Student Project] (Unpublished)

Hasyikin, Nor Ainmurni (2021) Case Study : NH Prima International Sdn Bhd / Nor Ainmurni Hasyikin. [Entrepreneurship Project] (Unpublished)

Hazmee, Exquande (2010) Enhancing service quality and customer satisfaction: case study of PUSPAKOM Sarawak / Exquande Hazmee. [Student Project] (Unpublished)

Henry, Evelyn (2012) A study on customer satisfaction towards driving institutions in Inanam, Sabah / Evelyn Henry. [Student Project] (Unpublished)

Hisham, Haslina (2012) Evaluation of online learning system acceptance in Kolej Poly-Tech Mara Ipoh / Haslina Hisham. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Hizam, Nurhafiza (2015) A study of factors that influence customer satisfaction in Islamic banking / Nurhafiza Hizam. [Student Project] Faculty of Business and Management. (Unpublished)

Hj Ahmad, Yusri (2003) A study of consumer's perception towards livestock supply in farmers' market / Yusri Hj Ahmad. [Student Project] (Submitted)

Hj Ismail, Nurul Huda (2013) Factors that contribute to customer loyalty towards Telekom Malaysia Kuantan / Nurul Huda Hj Ismail. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Hj Mohd Hassan, Haji Amir Abdullah (2004) Measuring service quality: a case study on customers’ satisfaction towards Wira Security Services Sdn Bhd in Kuching, Sarawak, Malaysia/ Haji Amir Abdullah Hj Mohd Hassan. [Student Project] (Unpublished)

Hj. Ahad, Salina (2011) Customer's Satisfaction Towards the Counter Service : A Study at the Immigration Department, Kota Kinabalu, Sabah. / Salina Hj. Ahad. [Student Project] (Unpublished)

Hj. Alwi Umar, Suryatie (2006) Customer awareness towards the existence of Sinar Card: a case study on Sinar Suci Sdn Bhd / Suryatie Hj. Alwi Umar. [Student Project] (Submitted)

Hj.Arabi, Iskandar (2004) A study on the customer’s satisfaction towards visa and mastercard/ Iskandar Hj.Arabi. [Student Project] (Unpublished)

Huda, Nurul and Jam, Sang (2014) Students' satisfaction level towards service delivery of Academic Affairs Department, UiTM Sarawak / Nurul Huda. [Student Project] (Unpublished)

Humaidi, Nur Fatin Awatif and Mohd Jamil, Siti Nurhamizah and Gannasin, Sri Puvanesvari and Samat, Nusrah (2024) Enhancing users’ satisfaction: revealing the key factors influencing the usage of online food delivery service applications among university students / Nur Fatin Awatif Humaidi ... [et al.]. Journal of Tourism, Hospitality and Culinary Arts , 16 (1) . pp. 993-1010. ISSN 1985-8914 ; 2590-3837.

Husain, Norhazimah and Abu Bakar, Zaynor Ashiqin (2013) Improving the public service delivery through client charter: a case study at Malacca Road Transport Department, UTC Malacca / Norhazimah Husain and Zaynor Ashiqin Abu Bakar. [Student Project] Faculty of Administrative Science and Policy Studies. (Unpublished)

Husaini, Nur Afifah Aliah and Hamir, Norhamizan and Salleh, Rashid and Ahmad, Zamri (2022) Customer’s satisfaction: the role of food quality, service quality and ease of website in online food delivery. Technology, Science, Social Science & Humanities International Conference (TeSSHI) 2022 . pp. 86-97. ISSN 9789672948339.

Husni, Helmy and Ali, Norhidayah and Nik Abdul Rashid, Nik Ramli (2018) The effects of perceived quality, perceived risk, perceived price, and consumer behaviors towards purchase intention on Malaysia local products / Helmy Husni... [et al.]. In: International Business & Management Academic Colloquium 2018.. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah , Merbok, Kedah , p. 11 . ISBN 9789670314563. (Unpublished)

Hussain, Khairul Farhana (2011) A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain. [Student Project] Faculty of Business and Management. (Unpublished)

Hussin, Mohd Fairuz (2009) A study on customer satisfaction toward UMW Pennzoil website as lead generators marketing / Mohd Fairuz Hussin. [Student Project] Faculty of Business and Management. (Unpublished)

Hussin, Mohd Fazmi (2012) Behavior study of consumers' expenditure at Cybercafe / Mohd Fazmi Hussin. [Student Project] (Unpublished)

Hussin, Nurul Ain Amani (2018) Customer's perception of service quality and satisfaction in Islamic bank / Nurul Ain Amani Hussin. [Student Project] (Submitted)

Hussin, Rizal (2013) The relationship between service quality and customer satisfaction of Islamic banking sector (a case study in Bank Rakyat, Batu Pahat, Johor) / Rizal Hussin. [Student Project]

I

Ibrahim, Abu Bakar and Ibrahim, Andek Jelantek and Husin, Norlela and Md. Akhir, Zunaida (2004) The strategic potentials of Tanjung Langsat Port / Abu Bakar Ibrahim ...[et al.]. Masters Thesis , Universiti Teknologi MARA, Johor .

Ibrahim, Ahmad Pahmi and Eali, Daud and Ason, Augustine and Bunchol, Roneo Joseph and Safahan, Sindy Azlina and Jimbau, Wilfred Bertson (2004) TM Cellular Sdn Bhd's sales performance: a case study of its corporate and government customers in Kuching/ Ahmad Pahmi Ibrahim ... [et al.]. [Research Report]

Ibrahim, Dg. Salawati (2007) A study on customer level of satisfaction toward counter service at Majlis Daerah Papar / Dg. Salawati Ibrahim. [Student Project] (Submitted)

Ibrahim, Dr. Marzuki (2002) Successful product development: a comparison of practices in the Malaysian and UK industries / Dr. Marzuki Ibrahim. In: Prosiding Seminar Kebangsaan Sains,Teknologi dan Sains Sosial “Ke Arah Pembangunan Negara” , 27 dan 28 Mei 2002 , Hotel Vistana, Kuantan, Pahang .

Ibrahim, Fatin Nabilah (2016) Service quality and the mediating role of customer satisfaction on service loyalty at Keningau district farmers' organizations / Fatin Nabilah Ibrahim. [Student Project] (Unpublished)

Ibrahim, Lenda (1998) The relationship and importance of services provided by the City Bayview Hotel Malacca towards customer satisfaction / Lenda Ibrahim. [Student Project] (Submitted)

Ibrahim, Mohammad Ariff (2006) Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim. [Student Project] Faculty of Business and Management. (Unpublished)

Ibrahim, Mohd Zool Fadli and Mohamad Saber, Joesri and Bahari, Khairil Anuar and Abu Bakar, Muhammad Aiman Alif and Abu Mansor, Nur Aina Afiqah (2025) The path to perfect stays: understanding brand image and technological convenience impact on customer satisfaction in Penang’s luxury hotels / Mohd Zool Fadli Ibrahim ... [et al.]. Jurnal Intelek , 20 (1) : 17 . pp. 192-201. ISSN 2682-9223.

Ibrahim, Mohd Zool Fadli and Mohd Amran, Nur Wafiqah and Mohamad Saber, Joesri and Bahari, Khairil Anuar and Johari, Noorsa Riza (2024) The impact on customer satisfaction towards robotic service in Indian Muslim restaurants/ Mohd Zool Fadli Ibrahim ... [et al.]. Borneo Akademika , 8 (2) . pp. 105-115. ISSN 2735-2250.

Ibrahim, Muhamad Zaki (2007) The relationship of service quality towards customer loyalty at Melaka International Trade Centre (MITC) / Muhamad Zaki Ibrahim. [Student Project] Faculty of Business and Management. (Unpublished)

Ibrahim, Muhammad Azman (2008) The impact of service quality on customers satisfaction to Melaka Sentral Sdn Bhd (MSSB) / Muhammad Azman Ibrahim. [Student Project] Faculty of Business and Management. (Unpublished)

Ibrahim, Muhammad Azman and Mohd Ruslan, Rafiatul Adlin and Thong, Foong Yen (2021) Food marketing: the influence of organic greenwash towards Malaysian consumers' trust: a conceptual paper / Muhammad Azman Ibrahim, Rafiatul Adlin Mohd Ruslan and Thong Foong Yen. Advances in Business Research International Journal (ABRIJ) , 7 (1) : 5 . pp. 135-141. ISSN 2462-1838.

Ibrahim, Muhammad Hairi (2018) The influence of service quality towards customer satisfaction at Air Asia Bhd. [Student Project]

Ibrahim, Muhammad Izzuddin and Azmi, Nur Azra Nadhirah and Zamri, Siti Nurain Atierah and Muhammad Ismadi, Yasarah Khairani (2021) Business Plan : Delivery Squad / Muhammad Izzuddin Ibrahim … [et al.]. [Entrepreneurship Project] (Unpublished)

Ibrahim, Muhammad Syafiq and Hambali, Mohamad Saiful Ami and A Manaf, Nadzirah and Wan Hassan, Wan Shamimi and Abdul Ghani, Nooraliena Aryantie and Nasarauddin, Roseainnur Syakirah (2015) Gratis Collections / Muhammad Syafiq Ibrahim ... [et al.]. [Entrepreneurship Project] (Unpublished)

Ibrahim, Norashikin (2018) Patient satisfaction towards service quality at Pharmacy Department in Hospital Sultan Abdul Halim / Norashikin Ibrahim. [Student Project] (Submitted)

Ibrahim, Nurhaini (2013) A study on the factors that influence customers intention to purchase of farmers product: a case study on FAMA market in Jerantut, Pahang / Nurhaini Ibrahim. Industrial Training. Bachelor Of Business Administration (Hons) Marketing , Universiti Teknologi MARA, Kelantan . (Unpublished)

Ibrahim, Rozaina (2004) A study on the association of quality services and customer satisfaction: a case study at Renaissance Kota Bharu / Rozaina Ibrahim. [Student Project] (Unpublished)

Ibrahim, Rozaina (2004) A study on the association of quality services and customer satisfaction: a case study at Renaissance Kota Bharu. [Student Project] (Unpublished)

Ibrahim, Ruhaisha and Abdul Razak, Maizurah and Abd Rahman, Mohamad Fariq Azrin (2014) A study on revisit intention and customer satisfaction towards service quality provided at AEON Bandaraya Melaka / Ruhaisha Ibrahim, Maizurah Abdul Razak and Mohamad Fariq Azrin Abd Rahman. [Student Project] (Unpublished)

Ibrahim, Sheha (2015) Assessing customer perception towards service quality (tangibility, reliability and responsiveness) at Section of Contribution EPF Kuantan / Sheha Ibrahim. Industrial Training. Bachelor of Science (Hons.) Statistics , Kota Bharu . (Unpublished)

Ibrahim, Siti Fatimah (2013) A study on customers satisfactions towards services quality at the Store Soon Seng Plaza Melaka / Siti Fatimah Ibrahim. [Student Project] (Unpublished)

Ibrahim, Zaidan (2000) Customers satisfaction on the National Institute of Land and Survey’s (INSTUN) Training. [Student Project] (Unpublished)

Ibrahim, Zalina (2014) Perception on the behaviors and attitudes of the public towards Sarawak corridor of renewable energy (SCORE) / Zalina Ibrahim. [Research Report] (Unpublished)

Ideris, Azrian Azrina (2009) The study of customer commitment on relationship quality in Agrobank, Jerantut / Azrian Azrina Ideris. [Student Project] Faculty of Business and Management. (Unpublished)

Idris, Aminah and Mohd. Jalil, Hazlina (2013) A case study on parents' perceived service quality, satisfaction and trust of a childcare centre - Permata Kota Samarahan / Aminah Idris and Hazlina Mohd. Jalil. [Student Project] (Submitted)

Idris, Hajiah (2002) A study on customers' satisfaction on government sector towards products offered by Percetakan National Malaysia Berhad in Kuching / Hajiah Idris. [Student Project] (Submitted)

Idris, Nina Shakina and Mohd Yusof, Nurliyana and Daud, Siti Noor Aini (2014) Student’s satisfaction towards theme parks services in Melaka / Nina Shakina Idris, Nurliyana Mohd Yusof and Siti Noor Aini Daud. [Student Project] (Unpublished)

Idris, Nurul Syahirah and Abdul Latip, Muhammad Safuan and Baba, Noradzhar (2024) Cultivating usage and word-of-mouth in food delivery applications: a conceptual study / Nurul Syahirah Idris, Dr. Muhammad Safuan Abdul Latip and Ts. Dr. Noradzhar Baba. Voice of Academia (VOA) , 20 (2) . pp. 244-267. ISSN 2682-7840.

Idris, Nurul Syahirah and Zulkifly, Muhammad Afiq Aiman and Abdul Latip, Muhammad Safuan (2023) New trends of cloud kitchen technology and consumers’ purchase decisions: a conceptual study / Nurul Syahirah Idris, Muhammad Afiq Aiman Zulkifly and Dr. Muhammad Safuan Abdul Latip. Voice of Academia (VOA) , 19 (2) . pp. 114-126. ISSN 2682-7840.

Ikmal Hakimi, Muhamad Abdul Hafiy (2017) Factors influence consumer spending toward online shopping behavior: a study of health product at Monizone Resources in Kota Bharu, Kelantan / Muhamad Abdul Hafiy Ikmal Hakimi. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Ilah, Faridah (2014) Service quality and customer satisfaction : focus on physical surrounding at Central Counter, Lands and Surveys Department Kota Kinabalu / Faridah Ilah. Masters Thesis , Universiti Teknologi MARA, Sabah .

Imam Basri, Nurul Nadiah (2017) Perceptions towards local sports products among faculty of sports science and recreation students in UiTM Seremban / Nurul Nadiah Imam Basri. [Student Project] (Unpublished)

Inderan, Susilawaty (2021) Case study focusing on services provided by Globalart Bandar Sierra in Kota Kinabalu, Sabah / Susilawaty Inderan. Industrial Training. Universiti Teknologi MARA, Sabah . (Unpublished)

Isa, Nornusaibah and Mohd Khalil, Ainaa Syafiqah (2019) A study on the relationship of The LibQUAL dimensions that affecting users’ satisfaction towards academic library at Universiti Utara Malaysia (UUM) Sintok, Kedah / Nornusaibah Isa and Ainaa Syafiqah Mohd Khalil. [Student Project] (Submitted)

Isa, Rafidah (2007) Customers' awareness towards products offered by Budayatama Corporation Sdn Bhd / Rafidah Isa. [Student Project] Faculty of Business and Management. (Unpublished)

Isahak, Faten Hamisah (2016) Determinants that contributing to quality customer service and customer satisfaction at Riverside Majestic Hotel, Kuching Sarawak. [Student Project] (Unpublished)

Isahak Merican, Farah Merican and Ruslan, Nur Dalila Husna and Md Zani, Rosliza and Nazrin, Nizar (2019) Factors influencing northern region bumiputra consumers purchase intention of global brands / Farah Merican Isahak Merican ...[et al.]. In: Academic Conference on Social Sciences . (Submitted)

Isail, Nur Hasana (2018) Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail. Other. Bachelor of Business Administrations (Hons) Marketing , Segamat, Johor . (Unpublished)

Ishak, Hafiedah Afiqah (2016) Consumer interaction behavior, interaction expectation, trust and purchase intention : An empirical study on social media consumer / Hafiedah Afiqah Ishak. [Student Project] (Unpublished)

Ishak, Isnuryanty (2016) Determinants that contributing to quality customer service and customer satisfaction at Riverside Majestic Hotel Kuching, Sarawak. [Student Project] (Unpublished)

Ishak, Nur Amalia (2021) The existing customer satisfaction towards products, facilities and services of Bank Rakyat Temerloh. [Student Project] (Unpublished)

Ishak, Rohaya (1998) A study on customers’ perception towards the information counter, MunLoong-Hankyu Jaya Bangsar, Kuala Lumpur / Rohaya Ishak. Degree Thesis , Universiti Teknologi MARA .

Islam, Muhummad Khairul and Hoque, Muhammad Nazmul and Islam, Rafikul and Khanom, Fahima (2025) Assessing, synthesizing and categorizing the technical requirements for service quality improvement: an exploratory study on Islamic banks in Bangladesh / Muhummad Khairul Islam ... [et al.]. Management & Accounting Review (MAR) , 24 (1) : 14 . pp. 383-404. ISSN 2550-1895.

Ismail, Faraeza (2003) An element contribute to customer satisfaction and dissatisfaction towards the new non-billing system provided by Tenaga Nasional Berhad / Faraeza Ismail. [Student Project] Faculty of Business and Management. (Unpublished)

Ismail, Hazwani and Kamaruddin, Nur Hisyam and Raja Mohd Yusof, Raja Anis Aniza (2014) Customers satisfaction towards service quality among “Mamak” restaurants at Bandar Hilir, Malacca / Hazwani Ismail, Nur Hisyam Kamaruddin and Raja Anis Aniza Raja Mohd Yusof. Degree Thesis , Universiti Teknologi MARA Cawangan Melaka .

Ismail, Hirun Azaman (2004) Measuring supplier’s service quality and customer satisfaction using servqual / Hirun Azaman Ismail. In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial , 31 Mei – 1 Jun 2004 , Hotel Vistana, Kuantan, Pahang .

Ismail, Kamisah and Wan, Jamie Chiou Tin and Phooi, Jacinta M’ng Chan (2021) The mediating role of customer satisfaction in the relationship between service quality and customer loyalty / Kamisah Ismail, Jamie Wan Chiou Tin and Jacinta Phooi M’ng Chan. Management & Accounting Review (MAR) , 20 (3) : 8 . pp. 187-210. ISSN 2550-1895.

Ismail, Mohamad Izul and Abdul Rahman, Muhamad Afiq Irfan and Hassan, Siti Nur Azhana (2015) Tourist satisfaction regarding upon the shopping malls attributes in Melaka City / Mohamad Izul Ismail, Muhamad Afiq Irfan Abdul Rahman and Siti Nur Azhana Hassan. Degree Thesis , Universiti Teknologi MARA Cawangan Melaka .

Ismail, Mohd Hafiz (2012) The factors that inluence consumer determinations to purchase organic vegetables: Case study at TESCO Kota Bharu / Mohd Hafiz Ismail. [Student Project] (Unpublished)

Ismail, Mohd Khairul (2000) Telekom Malaysia Berhad: the study on customers satisfaction through door to door sales activity / Mohd Khairul Ismail. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Ismail, Mohd Noor Ismawi (2023) Customer acceptance and usage of Mobile Hotel Reservation Apps (MHRA): the influence of technology readiness, determinants of UTAUT2, TRUST and M-Satisfaction on post purchase behaviour / Mohd Noor Ismawi Ismail. PhD Thesis , Universiti Teknologi MARA (UiTM) .

Ismail, Mohd Noor Ismawi and Hanafiah, Mohd Hafiz and Hemdi, Mohamad Abdullah and Sumarjan, Norzuwana and Azdel, Abdul Aziz (2020) Determinants of customer acceptance and usage of mobile hotel reservation apps (MHRA): An exploratory factor analysis / Mohd Noor Ismawi Ismail ... [et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA) , 12 (1) . pp. 1-17. ISSN 1985-8914 ; 2590-3837.

Ismail, Mohd Noor Ismawi and Hemdi, Mohamad Abdullah and Sumarjan, Norzuwana and Hanafiah, Mohd Hafiz and Zulkifly, Muhammad Izzat (2017) Customer’s acceptance, usage and M-satisfaction of Mobile Hotel Reservation Apps (MHRA) / Mohd Noor Ismawi Ismail...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA) , 9 (2) . pp. 1-18. ISSN 1985-8914 ; 2590-3837.

Ismail, Muhammad Afwan Hakim (2021) Pusat Tuisyen Pintar An Nur (M) Sdn Bhd / Muhammad Afwan Hakim Ismail. [Entrepreneurship Project] (Submitted)

Ismail, Muhammad Mubarak and Mohd Noor, Nur Sarafaten and Amanina Athira Razlan, Razlan (2013) Attributes of panorama Melaka bus towards customer satisfaction / Muhammad Mubarak Ismail, Nur Sarafaten Mohd Noor and Amanina Athira Razlan. [Student Project] Faculty of Hotel and Tourism Management. (Unpublished)

Ismail, Noorhani (1999) A study on the level of customer satisfaction towards physical distribution services provided by BERNAS Perdana Sdn. Bhd. / Noorhani Ismail. [Student Project] (Submitted)

Ismail, Nor Azira and Laidin, Jamilah and Ismail, Shahiszan (2022) Factors rocketing in the price of essential goods in Malaysia / Nor Azira Ismail, Jamilah Laidin and Shahiszan Ismail. FBM Insights , 5 : 22 . pp. 61-62. ISSN 2716-599X. (Submitted)

Ismail, Nor Syakiroh and Abu Masor, Siti Shakinah (2018) A study on service quality and student satisfaction at Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia (UUM) / Nor Syakiroh Ismail and Siti Shakinah Abu Masor. [Student Project] (Unpublished)

Ismail, Norisfarizan and Ramli, Azura and Zahari, Mohd. Izwan and Ahmad, Jasmine (2010) Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings , 26 to 27 May 2010 , SP Inn Hotel, Sungai Petani Kedah, Malaysia .

Ismail, Nur Hasana (2018) Factors affecting customer satisfaction based on service quality dimension in the electricity sector : a study in SESB Kudat, Sabah / Nur Hasana Ismail. [Student Project] (Unpublished)

Ismail, Nurul Izzah and Mapjabil, Jabil (2021) Penentuan kuasa beli pengunjung terhadap perkhidmatan pelancongan terpilih di bandaraya Kota Kinabalu, Sabah / Nurul Izzah Ismail dan Jabil Mapjabil. In: International Exhibition & Symposium on Productivity, Innovation, Knowledge, Education & Design (i-SPiKe 2021) . (Submitted)

Ismail, Rohana (2014) MyOnline passport challenges to elderly or 'Warga Emas' assessment satisfaction / Rohana Ismail. Masters Thesis , Universiti Teknologi MARA .

Ismail, Rusnah (1998) A study on physical distribution functions practiced by NSTP (M) berhad within Kuala Terengganu / Rusnah Ismail. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Ismail, Siti Ilmiah (2014) The antecedents and influence of consumer relationship proneness towards perceived relationship quality and customer loyalty of apparel retailing industry in Malaysia / Siti Ilmiah Ismail. In: TeSSHI 2014- Technology, Science Social Sciences, Humanities , 5 & 6 Nov 2014 , One Hotel Helang, Langkawi Kedah Malaysia .

Ismail, Siti Nur Fakhira (2014) Determinants on service quality that affecting customer satisfaction in bumiputera printing industry / Siti Nur Fakhira Ismail. [Student Project] (Unpublished)

Ismail, Siti Radhiah (2014) The relationship between service quality towards customer satisfaction at Parkson Grand Mahkota Parade / Siti Radhiah Ismail. [Student Project] (Unpublished)

Ismail, Sulaiman (2012) Empowering customer awareness through social network: a case study of Sukimi Group / Sulaiman Ismail. [Student Project] UNIVERSITI TEKNOLOGI MARA KELANTAN KOTA BHARU CITY CAMPUS. (Unpublished)

Ismail, Zuraini (2000) Telekom Malaysia Berhad a study on customer satisfaction through door to door sales activity / Zuraini Ismail. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Ismail, Zurina (2006) Customers loyalty towards Kompleks Tabung Haji Kota Kinabalu / Zurina Ismail. , Universiti Teknologi MARA, Sabah .

Ismail Suhaimy, Noor Hafizah (2010) A study on customers satisfaction towards Ar Rahn pawn Broking-i: Bank Kerjasama Rakyat at Jalan Tangsi Branch Kuala Lumpur / Noor Hafizah Ismail Suhaimy. [Student Project] Faculty of Business and Management. (Unpublished)

Ismon, Ameerah (2011) Determinants of building customer loyalty in D’impian Inn Hotel Parit Raja / Ameerah Ismon. [Student Project] Faculty of Business and Management. (Unpublished)

Izzat Zulkifly, Muhammad (2017) Technology readiness, customer perceived value, customer information satisfaction and behavioral intention on tablet-based menu ordering experience / Muhammad Izzat Zulkifly. PhD Thesis , Universiti Teknologi MARA .

J

J Mining, Herry (2012) Customer satisfaction towards hostel services : a case study on Kinabalu hostel / Herry J Mining. [Student Project] (Unpublished)

J. Molie, Christofer (2006) A study on customers satisfaction towards the customers service provided by the Dewan Bahasa dan Pustaka, Kota Kinabalu, Sabah / Christofer J. Molie. [Student Project] (Submitted)

Jaafar, Ahmad Fuzairijane (2000) A study of customer satisfaction level on the services provided by PDB - commercial sales department / Ahmad Fuzairijane Jaafar. [Student Project] (Submitted)

Jaafar, Mazumi (1998) Customer awareness and acceptance towards Billion Marketing's in-house brand for leather products 'RORINE' / Mazumi Jaafar. Degree Thesis , Institut Teknologi MARA (ITM) .

Jaafar, Muhammad Arif (2019) Dimensions influencing service quality of Arabic restaurant towards customer satisfaction in Selangor / Muhammad Arif Jaafar. [Student Project] Faculty of Business and Management. (Unpublished)

Jaafar, Siti Nur Amira (2018) Brand awareness of higher education institution : a case study at UTHM Pagoh Campus / Siti Nur Amira Jaafar. [Student Project]

Jaafar, Siti Nur Amira (2018) Brand awareness of higher education institutions: a case study at UTHM Pagoh Campus / Siti Nur Amira Jaafar. Other. Bachelor of Business Administrations (Hons) Marketing , Segamat, Johor . (Unpublished)

Jaafar, Zuratulraha and Mohamad Ibrahim, Hairunnisa and Ahmad Shariff, Siti Nor Fadillah (2023) The effect of age and gender as moderators towards the relationship between customer satisfaction and revisit intention: a study on tea house setting / Zuratulraha Jaafar, Hairunnisa Mohamad Ibrahim and Siti Nor Fadillah Ahmad Shariff. In: Melaka International Social Sciences, Science, and Technology (MIC3ST) 2023.. Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka , Alor Gajah, Melaka , p. 33 . (Submitted)

Jaalam, Mardhiah (1999) Responsiveness of TM Touch in handling customer complaints towards company’s performance and customer loyalty / Mardhiah Jaalam. [Student Project] (Submitted)

Jafar, Che Hamiza (1999) Late delivery order from PETRONAS MITCO Japan to customer / Che Hamiza Jafar. [Student Project] (Submitted)

Jaffery, Nur Shahafiqah Nadiah (2018) The effect of SERVQUAL dimensions towards outpatients satisfaction in the private hospitals in Kota Kinabalu. [Student Project] (Unpublished)

Jafri, Anis Maisarah and Amat, Nornazuwah and Zulhisham, Nuranis Syamira and Mohd Amin, Nurul Izzah (2022) MNI Pipelink Invention Sdn. Bhd. / Anis Maisarah Jafri … [et al.]. [Entrepreneurship Project] (Unpublished)

Jagai, Reuben (2003) A visitor's satisfaction level towards Sudut Pertemuan Remaja (SUPER) or youth meeting centre with specific reference to Satok Shopping Complex / Reuben Jagai. [Student Project] (Unpublished)

Jai, Arfa Nadwa (2002) Research on customer loyalty among depositors towards the declining image of Tabung Haji: a case study in Lembaga Tabung Haji Daerah Klang. [Student Project] (Unpublished)

Jaid, Nor Hilmi (1998) A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid. Degree Thesis , Universiti Teknologi MARA .

Jaine, Andrea Sovilea (2014) Understanding the perception on customer experience among tourists in Labuan / Andrea Sovilea Jaine. [Student Project] (Unpublished)

Jaini, Akalili Nur Sakinah and Mohd Azim Khan, Farah Shamin (2015) Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan. [Student Project] (Unpublished)

Jakarula, Nurhaffina Nadia (2020) Industrial training report: Sabah Electricity Sdn. Bhd. / Nurhaffina Nadia Jakarula. Industrial Training. Universiti Teknologi MARA, Sabah . (Unpublished)

Jallaludin, Nur Syafiqah Khalisah and Sukarno, Nor Shafieqa and Md Nasir, Siti Nur Baiyah and Ismail, Nur Ain and Amir Shah, Nur Aishah and Mohamat Sabri, Hanis Nadhirah and Mohammad, Noorita (2021) A systematic review on consumer behavior toward plastic consumption in Asian countries / Nur Syafiqah Khalisah Jallaludin …[et al.]. Advances in Business Research International Journal (ABRIJ) , 7 (1) : 5 . pp. 150-158. ISSN 2462-1838.

Jamadin, Nurnazirah and Mohammad, Samsiah and Sharkawi, Zurwina (2010) Job stress, job satisfaction, organizational commitment, and intention to quit among the employees of STIDC in Kuching / Nurnazirah Jamadin … [et al.]. [Student Project] (Unpublished)

Jamal, Chatila @ Nur Asyhikin (2007) Customer satisfaction towards Lekor Shop product: research on end users of Menara TM / Chatila @ Nur Asyhikin Jamal. [Student Project] Faculty of Business and Management. (Unpublished)

Jamal, Hartini Zuhaila and Mahamed Ali, Faliza and Azmi, Roseazrina (2018) The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach. Academic Journal of Business and Social Sciences (AJoBSS) , 2 (1) . pp. 1-13. ISSN 2590-440X.

Jamalee, Mohd Haziq Fadhlullah (2013) The promotional strategies and its impacts to the level of customer acceptance toward Unit Trust Investment in ASNB Kuantan / Mohd Haziq Fadhlullah Jamalee. [Student Project] (Unpublished)

Jamalludin, Nurazlina and Mat Noor, Mohamat Najib (2019) Future ‘New Old’ perception on colour preference of product design / Nurazlina Jamalludin and Mohamat Najib Mat Noor. In: e-proceedings Design Decoded 2019 , 19 / 20 June 2019 , Mangrove Tourism Complex, Sungai Merbok 08000 Sungai Petani, Kedah .

Jamaluddin, Faizatul Fazliyana (2010) Measuring customer satisfaction towards HAI magazine amongst students at KPTM Bangi / Faizatul Fazliyana Jamaluddin. [Student Project] Faculty of Business and Management. (Submitted)

Jamaluddin, Mohamad Amirul and Ahmad Talhah, Ummi Fitriyanie and Adnan, Nurul Faizah (2026) Analysing the factors influencing customer satisfaction at Aver Asia Rental Sdn Bhd (AARSB). Masters Thesis , Universiti Teknologi MARA (UiTM) .

Jamaluddin, Mohd Muzammer (1999) Customer satisfaction survey on TM family and friend / Mohd Muzammer Jamaluddin. [Student Project] (Submitted)

Jamaludin, Mohd Fazil and Mohammed Shobri, Nordiyana and Mohammad, Azlyantiny (2013) The relationship between fun at work and work engagement / Mohd Fazil Jamaludin, Nordiyana Mohammed Shobri, Azlyantiny Mohammad. [Research Report] Institute of Research Management & Innovation (IRMI). (Unpublished)

Jamaludin, Norsawati (2004) SMI entrepreneur’s satisfaction level toward the services offered by FAMA: a case study in Perak. [Student Project] (Unpublished)

Jamaludin, Nurul Najwa Syuhuda and Abdullah, Nurlisabalqis (2019) DINESERV: The impact of implementation on customer satisfaction and loyalty at Anggerik Terrace Coffee House / Nurul Najwa Syuhuda Jamaludin and Nurlisabalqis Abdullah. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Jamaludin, Siti Ainun Mardiah (2008) Tenants satisfaction towards the facilities provided by Technology Park Malaysia / Siti Ainun Mardiah Jamaludin. [Student Project] Faculty of Business and Management. (Unpublished)

Jamari, Shahrul Ridzuan (2018) The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari. [Student Project] Faculty of Business and Management. (Unpublished)

James Jimmy, Josephine Jelawat (2015) Relationship of advertising attributes towards Gen Y attitude and behavioral intentions of Gen Y to adopt online advertising / Josephine Jelawat James Jimmy. [Student Project] (Unpublished)

James Noah, Gladys Juita (2008) Customer satisfactions toward services provided by the customer service representative (CSR) at Agro Bank (Kota Kinabalu branch) / Gladys Juita James Noah. [Student Project] (Submitted)

Jamil, Nurul Suhana (2018) Determinants of smartphone purchase intention of millennial consumers in Selangor. [Student Project] (Unpublished)

Jamine, Philipia (2013) The relationship between perceived service quality and perceived service value towards customer revisit intention / Philipia Jamine. [Student Project] (Submitted)

Jamzit, Nur Amalina (2017) Relationship between customer experience and customer satisfaction in Staffield Country Resort / Nur Amalina Jamzit. [Student Project] (Unpublished)

Janaidi, Hassiah (2003) Measuring customers satisfaction: a case study at Courts Mammoth Berhad, Kuching / Hassiah Janaidi. [Student Project] (Unpublished)

Janim, Everetty (2016) Determinants of consumer satisfaction towards SESB service in Kota Kinabalu / Everetty Janim. [Student Project] (Submitted)

Janting, Terrance Manja and Nako, Josephson Louis (2018) Customer’s satisfaction towards Uber service among university students in Kota Samarahan, Sarawak / Terrance Manja Janting and Josephson Louis Nako. Degree Thesis , Universiti Teknologi MARA, Sarawak .

Jasni, Norfatin Amira (2019) Awareness and willingness to purchase for organic food / Norfatin Amira Jasni. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Javil, Joy Hardey (2008) A study on the effectiveness of Yayasan Sabah Market News Scan (MNS) for forest products in disseminating market information to it's subscribers / Joy Hardey Javil. [Student Project] Perpustakaan Tun Abdul Razak UiTM Caw Sabah. (Unpublished)

Jawan, Anjal (2015) Sibu Water Board (SWB) service quality and impact to customer satisfaction / Anjal Jawan. [Student Project] (Submitted)

Jawatin, Charlene Nita (2011) Customers satisfaction towards Bunibon Lodge services / Charlene Nita Jawatin. [Student Project] (Submitted)

Ja’afar, Diana and Giang, Caroline Sandra and Lim, Bibiana Chiu Yiong and Wong, Brian Kee Mun and Phan, Ah Kiaw (2025) Building brand image and customer satisfaction among female patrons: winning formula for boutique fitness centres in Malaysia. International Journal of Service Management and Sustainability (IJSMS) , 10 (2) : 8 . pp. 104-129. ISSN 2550-1569.

Ja’afar, Nur Alyani (2011) Determine factors influencing customer experience that affects customer satisfaction towards takaful product in Ikhlas Consultant & Services Johor Bahru / Nur Alyani Ja’afar. [Student Project] (Unpublished)

Jefri, Nur Afiqah Athirah and Mohd Amri Shahril, Adibah Athirah (2019) Food quality, service, hygiene and cleanliness and customer satisfaction: a case study of breakfast buffet at Hotel Perdana / Nur Afiqah Athirah Jefri and Adibah Athirah Mohd Amri Shahril. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Jemadi, Ahmad Soffian (2003) Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi. [Student Project] (Unpublished)

Jembu, Watson (2016) A study on customers’ satisfaction towards the quality of service counter at Samarahan district office / Watson Jembu. [Student Project] (Unpublished)

Jesni, Nur Hidayah and Abd Patah, Mohd Onn Rashdi (2021) Customer mistreatment and employees’ emotional exhaustion: moderating role of gender/ Nur Hidayah Jesni and Mohd Onn Rashdi Abd Patah. Journal of Tourism, Hospitality and Culinary Arts , 13 (2) . pp. 156-169. ISSN 1985-8914 ; 2590-3837.

Jimmy Taylor, Remysta (2014) Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor. [Student Project] (Unpublished)

Joe, Mianie (2010) A study of purchasing behavior of consumer in Kota Kinabalu on aquaculture fish / Mianie Joe. [Student Project] (Unpublished)

Joha, Nur Elliyana Ezzaty (2018) A study of online hotel booking towards consumers: consumer’s perception on online hotel booking and its effect on satisfaction / Nur Elliyana Ezzaty Joha. [Student Project] (Unpublished)

Johari, Nor Azrine (2014) Factor influencing purchase intention of Starbuck's coffee among customer in Kota Kinabalu / Nor Azrine Johari. [Student Project] (Unpublished)

Johari, Nur Afifah (2015) The relationship between service quality (SERVQUAL) and customer satisfaction towards customer re-patronage intentions in Johor Bahru tourism / Nur Afifah Johari. [Student Project] (Unpublished)

John, Alvey and Maong, Patricia (2018) Service quality and student satisfaction at UiTM Samarahan’s cafeteria / Alvey John & Patricia Maong. [Student Project] (Unpublished)

John, Hudson Huan and Osman, Zarifah and Merais, Muhammad Nur Syafiq and Buyong, Menissa (2016) ENT300 24-Hours Laundry Service / Hudson Huan John... [et.al]. [Entrepreneurship Project] (Unpublished)

John, Priscelie Lisa (2018) A study on KOPEKS brand awareness among government employees in the district of Papar, Sabah / Priscelie Lisa John. [Student Project] (Unpublished)

John, Stephanie (2015) Relationship between service quality and customer satisfaction in ferry transportation in Labuan - Wawasan Perdana Ferry / Stephanie John. [Student Project] (Unpublished)

John Lainsin, Hieronimus (2014) Relationship of purchase orientation and loyalty, the moderating impact on satisfaction among restaurant's consumers / Hieronimus John Lainsin. [Student Project] (Unpublished)

Johny, Helmy and Derise, Fajar (2014) People satisfaction on the renovation in Teluk Likas Park / Helmy Johny and Fajar Derise. [Student Project] (Unpublished)

Jom, Backie (2004) Customer satisfaction towards e-recruitment services / Backie Jom. [Student Project] (Unpublished)

Joseph, Esther Nelly and Hamsya, Harbiah (2013) Customers satisfaction towards Kedai Rakyat 1 Malaysia (KR1M), G-Mart Supermarket and The Store Pacific Milimewa in Inanam, Sabah / Esther Nelly Joseph and Harbiah Hamsya. [Student Project] (Unpublished)

Joseph Abbie, Imelda (2013) A study on the effectiveness of food catering services at Jesselton Point, Kota Kinabalu Sabah / Imelda Joseph Abbie. [Student Project]

Joshua, Angela (2017) Satisfaction of service quality in private preschool among parents / Angela Joshua. [Student Project] (Unpublished)

Juanis, Roslinda (1999) Telekom Malaysia: customer satisfaction towards centrex services in Kota Kinabalu area / Roslinda Juanis. [Student Project] (Submitted)

Jubin, Liliana Jessy (2015) The customer satisfaction on drinking water / Liliana Jessy Jubin. [Student Project] (Unpublished)

Judin, Noor Astuti (2009) A study on customer's level of satisfaction towards Pos Malaysia Berhad (PMB) Kota Kinabalu counter service / Noor Astuti Judin. [Student Project] (Submitted)

Juha, Ahmad Khairi (2017) FNM E-Commerce System (FES) / Ahmad Khairi Juha. Degree Thesis , Universiti Teknologi MARA .

Juimin, Abdul Hafidz (2016) The role of perceived service recovery as the mediator between relationship intention and customer satisfaction in the airline industry in Sabah / Abdul Hafidz Juimin. [Student Project] (Unpublished)

Juimin, Abdul Hafidz (2016) The role of percieved service recovery as the mediator between relationship intention and customer satisfaction in the airline industry in Sabah. [Student Project] (Unpublished)

Julaihi, Nor Hazizah and Mohamadin, Mohammad Isa (2024) Factors influencing Malaysian students' choice of diploma programs: analysing their interrelation with interest and satisfaction / Nor Hazizah Julaihi and Mohammad Isa Mohamadin. International Journal of Service Management and Sustainability (IJSMS) , 9 (2) : 2 . pp. 23-40. ISSN 2550-1569.

Julani, Norhaspazizi (2015) The relationship of service quality and customer satisfaction among inpatients in orthopaedics ward at Kuching Sarawak General Hospital: a case study in Kuching Sarawak General Hospital. [Student Project] (Unpublished)

Jumaat, Aqilla Farihah and Abdul Rahim, Mohd Firdaus and Halim, Nur Amanina (2014) A study on health tourism industry: a case study among customer at spa in Bandar Hilir, Melaka / Aqilla Farihah Jumaat, Mohd Firdaus Abdul Rahim and Nur Amanina Halim. [Student Project] (Unpublished)

Jumadi, Ernah (2006) Customer satisfaction towards Poslaju National Courier Kota Kinabalu / Ernah Jumadi. [Student Project] (Submitted)

Juman, Marie Jane (2013) Factors that influence customers to purchase green food products: a case study in Kuching, Sarawak / Marie Jane Juman. Degree Thesis , Universiti Teknologi MARA, Sarawak .

Junaidi, Nur Ideeza Aina (2022) Customer satisfaction towards online shopping: the awareness of gharar in online shopping aming students of diploma in muamalat at UiTM Dungun during COVID-19 era / Nur Ideeza Aina Junaidi. [Student Project] (Submitted)

Junit, Mohd Norman and Azaman, Mohammad Harith (2016) To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman. [Student Project] Faculty of Business and Management. (Unpublished)

Jusoh, Roselini (2009) Customer satisfaction toward Menara Taming Sari: a study at Melaka Taming Sari Berhad / Roselini Jusoh. [Student Project] (Unpublished)

K

Kaban, Mahyudi (1999) A study on the marketing communication mix by Kopetro Travel and Tours Kerteh / Mahyudi Kaban. [Student Project] (Submitted)

Kadir, Norlilah (2015) Factors affecting consumers preferences towards fishermen's market in PNK Papar Sabah / Norlilah Kadir. [Student Project] Perpustakaan Tun Abdul Razak UiTM Caw Sabah. (Unpublished)

Kadis, Rosnani (2008) A study on the visitors satisfaction towards Jesselton Point Ferry Terminal in Kota Kinabalu, Sabah / Rosnani Kadis. [Student Project] (Submitted)

Kaharuddin, Nurhamidah (2014) Automotive price reduced (Perodua); Factors that contribute the sale of automobile: The case of Perodua Alamesra Kota Kinabalu / Nurhamidah Kaharuddin. [Student Project] Perpustakaan Tun Abdul Razak UiTM Caw Sabah. (Unpublished)

Kamaludin, Nur Aimi Solehah and Khairulhasni, Nur Adawiyah (2019) Service quality and customer satisfaction towards counter service in Road Transport Department (JPJ) at Sungai Petani, Kedah / Nur Aimi Solehah Kamaludin and Nur Adawiyah Khairulhasni. [Student Project] (Submitted)

Kamaludin, Nurulashikin (2002) A study on the satisfaction of customer towards counter service at Kedai Telekom Shah Alam: a case study in the area of Shah Alam, Selangor. [Student Project] (Unpublished)

Kamalulai, Mohamad Irsyad and Mohd Sa'adek, Mohamad Syafiq and Zolkifeli, Muhammad Allif Alliffiee and Ab Latif, Muhamad Nurdin Iqbal (2017) Multifunction pendrive / Mohamad Irsyad Kamalulai ... [et al.]. [Entrepreneurship Project] (Unpublished)

Kamaruddin, Abdul Razak and Mokhlis, Safiek and Muhamed, Norliza (2002) Customer relationship management and satisfaction levels in banking industry / Abdul Razak Kamaruddin, Safiek Mokhlis and Norliza Muhamed. In: Prosiding Seminar Kebangsaan Sains,Teknologi dan Sains Sosial “Ke Arah Pembangunan Negara” , 27 dan 28 Mei 2002 , Hotel Vistana, Kuantan, Pahang .

Kamaruddin, Shahrul Akmal (1997) A study of customer satisfaction on Mazda at Cycle & Carriage Bintang Berhad / Shahrul Akmal Kamaruddin. [Student Project] (Submitted)

Kamarudin, Muhammad Faiz (2013) Consumption of furniture made from panel products among bumiputeras at Bandar Tun Abdul Razak Jengka / Muhammad Faiz Kamarudin. [Student Project] (Unpublished)

Kamarudin, Nordiana Nadia (2018) Examining consumer buying behaviour on branded sports product / Nordiana Nadia Kamarudin. [Student Project] (Unpublished)

Kamarudzaman, Ahmad Firdaus (2006) A study of the effectiveness of SIRIM QAS International Sdn. Bhd. on customer service programs. [Student Project] (Unpublished)

Kamarudzaman, Nurul Amie (2019) Assessing satisfaction towards e-shopping among university students: a case study of UiTM Shah Alam / Nurul Amie Kamarudzaman. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Kamarulzaman, Nurul Suhaida Adila (2013) Young consumer’s green purchasing intention: case study in Bangi Selangor / Nurul Suhaida Adila Kamarulzaman. [Student Project] (Unpublished)

Kamarun Saman, Nor Atikah (2011) Foreign customer satisfaction level towards KFC Holdings (Malaysia) Berhad / Nor Atikah Kamarun Saman. [Student Project] Faculty of Business and Management. (Unpublished)

Kamarusaman, Nor Wahidah (2014) The impact of service quality on customer’s satisfaction towards MPH Bookstore Giant Senawang, Seremban / Nor Wahidah Kamarusaman. [Student Project] (Unpublished)

Kamdi, Nornajiha (2021) The influence of domestic edu-tourists' perceived value, satisfaction and perceived risks on their behavioral intentions towards edu-tourism packages in Malaysia / Nornajiha Kamdi. PhD Thesis , Universiti Teknologi MARA .

Kanim, Nurulsyhilla (2020) Service quality and customer satisfaction in Kundasang Guesthouse Ranau, Sabah / Nurulsyhilla Kanim. [Student Project] (Unpublished)

Karim, Md Wasiul and Chowdhury, Mohammad Abdul Matin (2021) Antecedents of customer loyalty towards private commercial banks in Bangladesh / Md Wasiul Karim and Mohammad Abdul Matin Chowdhury. Management & Accounting Review (MAR) , 20 (2) : 2 . pp. 35-57. ISSN 2550-1895.

Karim, Norain (2011) Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim. [Student Project] Faculty of Business and Management. (Unpublished)

Karim, Noratika (2013) Customer satisfaction towards products and services provided by KOPEKS / Noratika Karim. [Student Project] (Unpublished)

Kasim, Kasirul Norman and Rateh, Audrey Nicholas (2013) The study of customer satisfaction towards Pernama Kem Penrissen Retail Outlet In Kuching, Sarawak/Kasirul Norman Kasim and Audrey Nicholas Rateh. Masters Thesis , Universiti Teknologi MARA Cawangan Sarawak .

Kasiran, Zolidah (2012) Customer’s satisfaction measurement using cognitive and emotion judgment survey: a case study of INTEC / Zolidah Kasiran. In: The Doctoral Research Abstracts.. IPSis Biannual Publication , 2 (2) . Institute of Graduate Studies, UiTM , Shah Alam .

Kassim, Hamidah (2004) Towards delighting your customer / Hamidah Kassim. Info PinTAR (2) . pp. 1-10. ISSN 1675-9907.

Kassim, Kamarul Farid (2010) Customer satisfaction towards operation counter services at Amanah Saham Nasional Berhad, Melaka Branch / Kamarul Farid Kassim. [Student Project] Faculty of Business and Management. (Unpublished)

Kassim, Khairol Azwan (2011) A study on customers satisfaction toward servicescape at Kota Kinabalu International Airport (KKIA) Terminal 2 / Khairol Azwan Kassim. [Student Project] (Unpublished)

Kassim, Norhasimah (1999) Analysis on retailers perceptions and preferences towards the Jasmine Super New / Norhasimah Kassim. [Student Project] (Submitted)

Kassim @ Hassim, Fatimah Az-Zahra (2017) Research on factors of online buying decision towards the herbal supplement products in Malaysia / Fatimah Az-Zahra Kassim @ Hassim. Industrial Training. UiTM Cawangan Johor , Segamat, Johor . (Unpublished)

Kerma, Muhammad Irsyanuddin (2018) Acceptance and use of E-Government services among employees in government high education institution in Jalan Hang Tuah / Muhammad Irsyanuddin Kerma. [Student Project] Faculty of Business and Management. (Unpublished)

Khadir, Noor Adina (2017) Factors affecting customer satisfaction towards online shopping in Kota Bharu / Noor Adina Khadir. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Khairi, Nurlina (2006) The effectiveness of marketing mix in stimulating customer satisfaction towards TM Point outlet. [Student Project] (Unpublished)

Khairudin, Shahirah (2013) Effect of e-service quality on online shopping customer satisfaction for students in UiTM Pulau Pinang / Shahirah Khairudin. [Student Project] (Unpublished)

Khalid, Hatikah Hanum (2018) The relationship of service quality towards customer satisfaction at Hotel Seri Malaysia Seremban, Negeri Sembilan Darul Khusus. [Student Project]

Khalid, Muhammad Afiq (2010) Group hospital and surgical insurance: a case study on customer satisfaction towards the insurer / Muhammad Afiq Khalid. [Student Project] Faculty of Business and Management. (Unpublished)

Khalid, Nurhidayah (2008) Customer perception towards service quality provided by Amanah Saham Nasional Berhad Malacca Branch. [Student Project] (Unpublished)

Khalid, Nurul Amirah (2018) The impact of servicescape dimensions towards customer satisfaction at theme restaurants in Melaka / Nurul Amirah Khalid. [Student Project] Faculty of Business and Management. (Unpublished)

Khalit, Nazarihan (2005) A study on customer satisfaction towards Streamyx's service in Kuching. [Student Project] (Unpublished)

Khanna, Suvidha and Bhagat, Sheetal and Sharma, Priyanka (2022) Evaluation of customer satisfaction and behaviour intension using expectation confirmation theory: a study of home cooked food in North India / Suvidha Khanna, Sheetal Bhagat and Priyanka Sharma. Journal of Tourism, Hospitality and Culinary Arts , 14 (2) . pp. 183-207. ISSN 1985-8914 ; 2590-3837.

Khasnan, Nurul Alia (2010) Customer satisfaction towards company's performance at Scientex Heights Sdn Bhd / Nurul Alia Khasnan. [Student Project] (Unpublished)

Ku Muhamad, Ku Muhamad Ariffuddin and Zulkifli, Muhammad Amirul Hasriq (2016) Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli. [Student Project] Faculty of Business and Management. (Unpublished)

Kumar, Manoj and Meena, Krishan Kant (2022) Air passenger satisfaction and airport service quality / Manoj Kumar and Krishan Kant Meena. Journal of Tourism, Hospitality and Culinary Arts , 14 (3) . pp. 60-73. ISSN 1985-8914 ; 2590-3837.

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Ladja Hassan, Hafizul Hafiz (2015) Consumer revisit intention to shopping mall : perspective of parking spaces / Hafizul Hafiz Ladja Hassan. [Student Project] (Unpublished)

Laini, Halijah (1999) Marketing plan for Integrated Services Digital Network (ISDN) focussing on major business sales Kota Kinabalu / Halijah Laini. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Lajis, Nur Liyana (2017) Exploring the importance of customers database in increasing customer loyalty : a case study at the Grand Beach Resort Port Dickson / Nur Liyana Lajis. [Student Project] (Unpublished)

Lamadas, Yayun @ Simonddy (2008) A study on customer satisfaction of the service provide by Malaysia Airport ( Operation Department ) at Terminal 1 Building Kota Kinabalu International Airport / Yayun @ Simonddy Lamadas. [Student Project] (Unpublished)

Lamat, Mohd Iskandar (2016) Service quality and customer satisfaction: a case study of customer service in Jabatan Pengangkutan Jalan (JPJ) WPKL / Mohd Iskandar Lamat. [Student Project] (Submitted)

Lamri, Muhd Lokman Nul Hakim (2014) A study on customers’ satisfaction towards services provided by agency at Urban Transformation Center (UTC) Melaka / Muhd Lokman Nul Hakim Lamri. [Student Project] Faculty of Business and Management. (Unpublished)

Langgie, Ruthchilly Jawai (2018) The relationship between service quality and customer satisfaction towards counter service in service Sarawak Centre at Urban Transformation Centre (UTC), Kuching Sarawak./ Ruthchilly Jawai Langgie. [Student Project] (Unpublished)

Langgit, Aja (2015) Customer Satisfaction on Services offered by Pos Laju Sungai Merah, Sibu, Sarawak / Aja Langgit. Degree Thesis , Universiti Teknologi MARA Sarawak,Kampus Samarahan .

Lassim, Rohami (2006) A study on customer level of satisfaction towards Daya Mara Cafe in Universiti Teknologi MARA Cawangan Sabah / Rohami Lassim. [Student Project] (Submitted)

Laurence, Benny (2012) A research on customer satisfaction level at Agrobank Papar Branch / Benny Laurence. [Student Project] (Unpublished)

Laurence, Kenny (2008) A study on customers perception towards TM Centrex of Telekom Malaysia / Kenny Laurence. [Student Project] (Submitted)

Lee, Kuan Vu (1995) Load factors & service quality of the Berjaya Air schedule flight to Tioman / Lee Kuan Vu. [Student Project] (Unpublished)

Lee Hun Leong, Nagarajah and Boo Ho, Voon and Abdullah, Firdaus and Deen, Abdul Rahman and Seh Ling, Iris Syawe and Maghar Singh, Baljinder (2005) Service quality survey for Sarawak Forestry Corporation / Nagarajah Lee Hun Leong... [et al.]. [Research Report] (Unpublished)

Lim, Lynda Azlina and Guido, Vianney (2016) Service quality and customer satisfaction among students in higher learning institutions of public bus transportation in Kota Kinabalu, Sabah / Lynda Azlina Lim and Vianney Guido. [Student Project] (Unpublished)

Loh, Ka Chin (2019) Demistyfing consumer purchase intention for remanufactured auto parts / Loh Ka Chin...[et al.]. Voice of Academia (VOA) , 15 (2) . pp. 52-60. ISSN 2682-7840.

Lojinga, Linus (2007) A study on consumer satisfaction towards livestock product sold in Penampang / Linus Lojinga. [Student Project] (Submitted)

Lojium, Nancy D. (2007) A study on service quality and customer satisfaction for counter services at Penampang Municipal Council / Nancy D. Lojium. [Student Project] (Submitted)

Lokman Hakim, Azlinda Hakim and Mohamad Ibrahim, Hairunnisa and Tang, Pauline Pei Lin (2022) Customer perception on the adoption of self-service technologies in Klang Valley/ Azlinda Hakim Lokman Hakim, Hairunnisa Mohamad Ibrahim and Pauline Tang Pei Lin. Journal of Tourism, Hospitality and Culinary Arts , 14 (1) . pp. 200-216. ISSN 1985-8914 ; 2590-3837.

Lositim, Suzanny (2009) A study on the impact of services cape on customer satisfaction with the service delivered by Mahkota Medical Centre, Melaka. [Student Project] (Unpublished)

Louw, Melissa (2010) A study on transportation service performance by Discovery Tours (Sabah) Sdn Bhd / Melissa Louw. [Student Project] (Submitted)

Luqman, Azyanee and Mohd Fazuri, Rosfazira and Zulqernain, Nurul Syaqirah and Mohamad, Siti Sarah and Mohd Fauzi, Mas Ayu Diana (2020) Determinants of organic food purchase intention among Malaysian consumers / Azyanee Luqman...[et al.]. Journal of Contemporary Social Science Research , 4 (1) . pp. 22-28. ISSN 0128-2697.

ldris, Noor Affendy (2001) A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris. [Student Project] Faculty of Business and Management. (Unpublished)

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M Bakri, Norhasliza (2010) A study of customer satisfaction towards product of Al Ijarah Thumma Al Bai’ (AITAB) offered by Bank Kerjasama Rakyat Kangar. [Student Project] (Unpublished)

M. Sarkawi, Munawarah (2010) Improving Telekom Malaysia’s customer satisfaction through their staff and business partner / Munawarah M. Sarkawi. [Student Project] Faculty of Business and Management. (Unpublished)

Ma Hassan, Nik Nur Hidayah (2021) Case Study : Obsess Cosmetics / Nik Nur Hidayah Ma Hassan. [Entrepreneurship Project] (Submitted)

Maarof, Nursyadila (2017) Measuring service quality on customer satisfaction at Labor Office Kuala Pilah. [Student Project]

Mad Daud @ Ajamain, Ermawati (2018) Factors influencing consumers’ online booking intention on hotel rooms / Ermawati Mad Daud @ Ajamain. [Student Project] Faculty of Business and Management. (Unpublished)

Mad Noh, Mohd Shafiq Ruzaini and Mohamad Ali, Mohamad Zuladli (2015) Comparative study on total quality management practices and customer satisfaction between public and private hospital in Kuching / Mohd Shafiq Ruzaini Mad Noh and Mohamad Zuladli Mohamad Ali. [Student Project] (Unpublished)

Madding, Rosida (2006) Customer satisfaction level toward the services provided by Takaful Nasional Sdn Bhd Kota Kinabalu / Rosida Madding. [Student Project] (Submitted)

Madeng, Lily (2013) A study of women consumers in Kota Kinabalu : factors that influence women consumers towards their preference of online shopping / Lily Madeng. [Student Project] (Unpublished)

Madi, Siti Farhanah (2018) The role of customer satisfaction as mediator between service quality and behavioral intention on private higher education institutions in Kota Kinabalu Sabah. [Student Project] (Unpublished)

Madli, Faerozh (2013) Assessing satisfaction level among car purchaser in Malaysia empirical study of Perodua Sabah region / Faerozh Madli. [Student Project] Perpustakaan Tun Abdul Razak UiTM Caw Sabah. (Unpublished)

Mahadi, Mohamad Noor Faiez and Ibnu, Md Ilyas Syahmi and Abdul Rahim, Nazihah and Rosdi, Rabi’atul ‘Adawiyah and Mazlan, Muzdalifah (2010) A Study of the Factors That Affect the Effectiveness of Counter Service towards Customer Satisfaction: A Case Study OF Student Affairs Division, Uitm Kedah / Mohamad Noor Faiez Mahadi...[et al.]. In: ReCAMSS 2010 , UiTM Cawangan Kedah .

Mahadza Hamid, Md. Hassannal and Mohammad Fariz, Nurfarahanim (2016) The customer satisfaction towards Kedai Rakyat 1 Malaysia / Md. Hassannal Mahadza Hamid and Nurfarahanim Mohammad Fariz. [Student Project] (Unpublished)

Mahassan, Nur Syahirah (2011) Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan. [Student Project] Faculty of Business and Management. (Unpublished)

Mahdi, Mohd Saifulzaman (2015) A study on customer satisfaction towards services provided by birth and death National Registration Department at Kota Kinabalu / Mohd Saifulzaman Mahdi. [Student Project] (Unpublished)

Mahdzan, Nurul Shahnaz and Mokhtar, Marzuki and M. Nayan, Amran and Idris, Mohd Razif (2021) The determinants of user satisfaction of engineering maintenance system (EMESYS) in the Malaysian army / Nurul Shahnaz Mahdzan …[et al.]. Advances in Business Research International Journal (ABRIJ) , 7 (1) : 5 . pp. 225-241. ISSN 2462-1838.

Mahfudz Jeffry, Wan Lily Maznah (2017) The factors that influence customer satisfaction towards service quality in Tabung Haji's headquarters / Wan Lily Maznah Mahfudz Jeffry. [Student Project] (Unpublished)

Mahmmad, Nor Manisah (2014) Customer satisfaction on Islamic banking service. [Student Project] (Unpublished)

Mahmood, Mohd Wahyuddin (2008) Comparative measurement of customer satisfaction based on their expectation and perceived value towards Bayo service / Mohd Wahyuddin Mahmood. [Student Project] Faculty of Business and Management. (Unpublished)

Mahmoud Dalloul, Mahmoud Hany and Ibrahim, Zuraeda and Tajul Urus, Sharina (2019) An integrative literature review on the success of accounting information systems and its impact on the ability to manage crises / Mahmoud Hany Mahmoud Dalloul, Zuraeda Ibrahim and Sharina Tajul Urus. In: ICAM2019 – International Conference on Accounting and Management.. Faculty of Accountancy , Universiti Teknologi MARA Puncak Alam, Selangor , p. 133 . ISBN 978-967-17038-0-9.

Mahmud, Maizan (1989) Sistem penerbangan Malaysia: kajian ke atas bilangan penumpang, jumlah pengendalian kargo dan kiriman dari 1972 hingga 1988 / Maizan Mahmud. Diploma Thesis , Insititut Teknologi MARA .

Mahmud, Syahrul Hezrin and Dzulkifli, Fatimah Zainab and Abd Aziz, Najdah (2011) Understanding customer orientation behaviour: a study on non-academic staff in UiTM Kuala Terengganu / Syahrul Hezrin Mahmud, Fatimah Zainab Dzulkifli and Najdah Abd Aziz. [Research Report] (Unpublished)

Mahshar, Mursyida and Abu Hassan, Anita and Jaafar, Elias and Ramli⁴,, Abd Rasyid and Mohd Isad, Nur Farahanum (2018) Determinants of consumer online reviews / Mursyida Mahshar...[et al.]. In: International Business & Management Academic Colloquium 2018.. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah , Sungai Petani, Kedah , p. 31 . ISBN 9789670314563.

Maikor, Ferrillynna Claret (2015) The relationship between customer satisfaction and online purchase behaviour among degree student in UiTM Campus Samarahan / Ferrillynna Claret Maikor. [Student Project] (Submitted)

Majid, Mohamad Hafizudin and Cheremi, Nurul Jannah and Razali, Nurul Shahira (2014) Investigation of service quality towards customer satisfaction at Melaka River Cruise / Mohamad Hafizudin Majid, Nurul Jannah Cheremi and Nurul Shahira Razali. [Student Project] (Unpublished)

Majiri, Nurul Ezaty (2018) Increasing customer satisfaction in Majlis Daerah Ranau (MDR) through online services / Nurul Ezaty Majiri. [Student Project] (Submitted)

Malek, Haqimi (2009) The internal customer satisfactions towards USIM's Quality Management Unit Services / Haqimi Malek. [Student Project] Faculty of Business and Management. (Unpublished)

Malek, Muhammad Mahfuz (2009) A study on customers satisfaction toward services provided by Pertubuhan Peladang Kawasan Kuantan Utara (PPKKU). [Student Project] (Unpublished)

Malek, Muhammad Mahfuz (2009) A study on customer’s satisfaction toward services provided by Pertubuhan Peladang Kawasan Kuantan Utara (PPKKU) / Muhammad Mahfuz Malek. [Student Project] Faculty of Business and Management. (Unpublished)

Malik, Rosmaryati (2002) A study on benefit sought by Employees Provident Fund Social Security Training Institute (ESSET) customers towards the services offered in Selangor / Rosmaryati Malik. [Student Project] (Unpublished)

Malison, Shelbeth Ann (2009) A study on customer satisfaction towards service quality provide by State Procurement Sabah / Shelbeth Ann Malison. [Student Project] (Submitted)

Maludin, Mohamad Syukri (2011) The influence of service quality on factors affecting customer satisfaction towards rental facility services at Islamic Information Centre (IIC), Kuching, Sarawak. [Student Project] (Unpublished)

Mamat, Mazlina and Cheam, Chai Li and Nik Ismail, Nik Nor Hasimah (2013) The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail. [Research Report] Research Management Institute (RMI). (Unpublished)

Mamat@ Nik Mohamed, Nik Nur Amalina (2013) Factor influence customer acceptance to invest in Islamic gold dinar in Kota Bharu, Kelantan / Nik Nur Amalina Mamat@ Nik Mohamed. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Mambu, Vincent (2011) Bank service quality and its relationship towards customer satisfaction and loyalty: a case study on Agrobank’s 3F loan/ Vincent Mambu. [Student Project] (Unpublished)

Mamin, Azhiary (2011) Case study: the acceptance of investor towards Maybank Gold Investment passbook account / Azhiary Mamin. Degree Thesis , Universiti Teknologi MARA, Sarawak .

Mansor, Muhammad Nazrin (2016) Factors affecting customer loyalty towards AirAsia Airline in Kota Kinabalu / Muhammad Nazrin Mansor. [Student Project] (Submitted)

Mansor, Norudin and Abd Halim, Ahmad Syazli (2004) Co-operative business: It’s ability to meet customer satisfaction / Norudin Mansor and Ahmad Syazli Abd Halim. In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial , 31 Mei – 1 Jun 2004 , Hotel Vistana, Kuantan, Pahang .

Mansur, Dumaria and Sybil Shah, Sharmila (2019) A study on service quality dimensions towards customer satisfaction of Sinar Mustika. Masters Thesis , Universiti Teknologi MARA, Sabah .

Mansur, Fatin Zahirah and Zainol, Shahirah (2016) The satisfaction of students among undergraduate towards facilities in UiTM Kota Kinabalu, Sabah / Fatin Zahirah Mansur and Shahirah Zainol. [Student Project] (Unpublished)

Mappahli, Roslina (2006) A Study on customer satisfaction towards services provided by MITI Sabah Branch / Roslina Mappahli. [Student Project] Perpustakaan Tun Abdul Razak UiTM Caw Sabah. (Unpublished)

Marashin @ Hashim, Nur Samirah and Othman, Putera Afiq Zulfiqar and Jipiu, Lovelyna Benedict (2024) Assessing student satisfaction towards food quality and price fairness in UiTM Puncak Alam on-campus cafeteria / Nur Samirah Marashin @ Hashim, Putera Afiq Zulfiqar Othman and Lovelyna Benedict Jipiu. Journal of Tourism, Hospitality and Culinary Arts , 16 (1) . pp. 514-530. ISSN 1985-8914 ; 2590-3837.

Marcos Tadi, Douglas (2016) Tourist experience with the Melanau homestay in Mukah, Sarawak / Douglas Marcos Tadi. [Student Project] (Unpublished)

Marhat, Nur Farhana (2019) Factor that influence customer satisfaction towards Labour Office at Seremban, Negeri Sembilan. [Student Project]

Mark Suinggi, Wilbur (2008) A study on the customer satisfaction on products traded in Sawit Kinabalu Edible Oils / Wilbur Mark Suinggi. , Universiti Teknologi MARA, Sabah .

Markus, Jason Conrad (2016) Determinants for customer satisfaction toward service quality of agro bazaar at Kampung Serpan, Asajaya / Jason Conrad Markus. [Student Project] (Unpublished)

Marrie, Cheesey and Tausin, Roshasline and Yain, Rozaima and Yain, Salinah and Muhamad, Shema (2014) Level of student's satisfaction towards UiTM Bus Service provided by UiTM Kota Kinabalu / Cheesey Marrie ... [et al.]. [Student Project] (Submitted)

Marzuki, Ash Shiddiq Dirril (2018) Customer satisfaction towards convenience stores retailing in Kota Kinabalu, Sabah / Ash Shiddiq Dirril Marzuki. [Student Project] (Submitted)

Mas Wan, Siti Nur Zuraida and Jafri, Nurul Aryani (2017) Customer satisfaction towards service quality in fast food restaurants / Siti Nur Zuraida Mas Wan & Nurul Aryani Jafri. [Student Project] (Unpublished)

Masdan, Nor Shahira (2013) Relationship between customer’s preference and satisfaction on the material of making furniture in Temerloh town / Nor Shahira Masdan. [Student Project] (Unpublished)

Maslie, Roslee (2001) A study on marketing campaign by Bank Simpanan Nasional Malacca Main Branch / Roslee Maslie. [Student Project] (Submitted)

Masrek, Mohamad Noorman and Ahmad Uzir, Nora'ayu and Khairuddin, Irni Eliana (2013) Antecedents and impacts of trust in mobile transactions: a case study of Malaysian consumers / Mohamad Noorman Masrek, Nora'ayu Ahmad Uzir and Irni Eliana Khairuddin. [Research Report] Research Management Institute (RMI). (Unpublished)

Masri, Mohd Ashroof and Mat Zizan, Siti Nor Hanisah (2018) Behavior intention in using e-payment at Majlis Daerah Yan / Mohd Ashroof Masri and Siti Nor Hanisah Mat Zizan. [Student Project] (Submitted)

Masud, Nur Fateen (2017) Customers' satisfaction on medical tourism towards KPJ Healthcare / Nur Fateen Masud. [Student Project] (Unpublished)

Mat, Azmi and Mohd Ali, Ainunnazlee and Mohamad Salleh, Mohammad Zaim and Kori, Nur Liana (2014) Post-purchase behavior: consume complaint behavior / Azmi Mat...[et al.]. In: TeSSHI 2014- Technology, Science Social Sciences, Humanities , 5 & 6 Nov 2014 , One Hotel Helang, Langkawi Kedah Malaysia .

Mat, Mohd Hizami (2012) Customer satisfaction towards the effectiveness of insurance agent : the case of Kota Belud / Mohd Hizami Mat. [Student Project] (Unpublished)

Mat Ali, Syukrina Alini and Said, Noor Azzah and Munap, Rudzi (2012) The application of Hackman and Oldham’s job characteristics model to job satisfaction: view point from fast food outlet’ managers / Syukrina Alini Mat Ali , Noor Azzah Said and Rudzi Munap. [Research Report] Research Management Institute (RMI).

Mat Daud, Mastura (2010) The study on user satisfaction on the adequacy of facility at Perpustakaan Sultan Badlishah UiTM Kedah / Mastura Mat Daud. [Student Project] (Submitted)

Mat Daud, Norhidayatul Akma Laily and Johor@Johar, Siti Syafiqah (2019) Factors that contribute to user satisfaction toward Perpustakaan Sultanah Bahiyyah, Universiti Utara Malaysia / Norhidayatul Akma Laily Mat Daud and Siti Syafiqah Johor@Johar. [Student Project] (Unpublished)

Mat Daud, Suhaini (1999) A study of local customer perception on quality of counter services provided by Tabung Haji (TH) / Suhaini Mat Daud. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mat Ghani, Nurdiyana (2005) Telekom Malaysia Berhad: a study on customers’ satisfaction towards fixed line services. [Student Project] (Unpublished)

Mat Hasssan, Mohd Nazri and Yusop, Mohamad Ridzuan and Mohd, Amir Ikhwan and Dzulkenaini, Ezry Syaridzuan (2002) Entrepreneurship : NeoNet / Mohd Nazri Mat Hasssan ... [et al.]. [Entrepreneurship Project] (Unpublished)

Mat Junoh, Hasma Bibi (2017) Determinants of customer satisfaction towards Islamic credit card: a case study in Kuala Lumpur / Hasma Bibi Mat Junoh. [Student Project] (Unpublished)

Mat Jusoh, Aminuddin (1999) A study on secondary school students awareness toward the existence of JAIPETRA College within Kota Bharu area / Aminuddin Mat Jusoh. [Student Project] (Submitted)

Mat Kassim, Rossyamila and Musa, Norshahidah (2017) The effectiveness of social media in promoting small restaurant from the customer perspectives: Bukit Tinggi 2, Klang / Rossyamila Mat Kassim & Norshahidah Musa. [Student Project] Faculty of Hotel and Tourism, Universiti Teknologi MARA. (Unpublished)

Mat Nasir, Muhammad Nazmie and Jabin, Falnidah (2016) Relocation of Air Asia services at KKIA : impact on customer satisfaction / Muhammad Nazmie Mat Nasir and Falnidah Jabin. [Student Project] (Unpublished)

Mat Nawi, Noor Mardhiah (2013) Cross sectional study towards customer churn: a case in TNB Kota Bharu / Noor Mardhiah Mat Nawi. [Student Project] Bachelor Of Business Administration (Hons) Marketing. (Unpublished)

Mat Nawi, Nor Maizana (2024) The influence of physical environment, perceived emotional value, guest satisfaction and price fairness on Airbnb revisit intention in Malaysia / Nor Maizana Mat Nawi. PhD Thesis , Universiti Teknologi MARA (Kampus Puncak Alam) .

Mat Nawi, Nor Maizana and Shahril, Zurena@Rena and Hamid, Rasidah and Nik Hashim, Nik Alif Amri (2022) A conceptual framework: examination the role of physical environment on Airbnb experiences/ Nor Maizana Mat Nawi ... [et al.]. Journal of Tourism, Hospitality and Culinary Arts , 14 (1) . pp. 380-392. ISSN 1985-8914 ; 2590-3837.

Mat Ramly, Abuzar Al-Gefari (2012) A study on customer satisfaction of selected companies on equipment leasing service at Dungun Terengganu / Abuzar Al-Gefari Mat Ramly. [Student Project] (Unpublished)

Mat Rashid, Rasyidah (2013) A study on customer satisfaction towards service quality at Maybank in Putrajaya / Rasyidah Mat Rashid. [Student Project] (Unpublished)

Mat Saad, Mohd Nurul Iman (2010) A study on customer satisfaction toward service quality at Bank Rakyat Beaufort branch / Mohd Nurul Iman Mat Saad. [Student Project] (Submitted)

Mat Shafie, Intan Syafinaz and Mohd Yusof, Yuslina Liza and Mahmood, Ainun Nadzirah and Mohd Ishar, Nor Irvoni and Jamal, Hartini Zuhaila and Abu Kasim, Noor Hidayatul Aini (2018) Factors influencing the adoption of e-payment: an empirical study in Malaysia / Intan Syafinaz Mat Shafie ...[et al.]. Advances in Business Research International Journal (ABRIJ) , 4 (2) . pp. 53-62. ISSN 2462-1838.

Mat Zahid, Nur Alia Husna (2021) Case Study : Julieza Beauty Saloon Sdn. Bhd / Nur Alia Husna Mat Zahid. [Entrepreneurship Project] (Unpublished)

Mat Zaki, Norsham Azeanti (2009) Examine the level of customer satisfaction towards service quality provided by SOCSO Melaka / Norsham Azeanti Mat Zaki. [Student Project] (Unpublished)

Matasan, Norliana (2008) A study on the level of customers satisfaction towards counter services of Sabah Electricity Sdn. Bhd. (SESB) / Norliana Matasan. [Student Project] (Submitted)

Mawardee, Effi Effendi and Noor Azhar, Mohd Nur Farhan and Saad, Hana and Zakaria, Rozainizawati and Mat Saad, Siti Normaziah (2010) The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]. In: ReCAMSS 2010 , UiTM Cawangan Kedah .

Mazlan, Adia Norazan and Abdul Rahman, Syafina and Lilek, Nursharmina (2010) Student satisfaction toward sport facilities in UiTM Campus Samarahan / Adia Norazan Mazlan, Syafina Abdul Rahman & Nursharmina Lilek. [Student Project] (Submitted)

Mazlan, Fatin Nabila (2014) A study of factors that influence the hand phone purchase among teenagers in Kota Bharu (case study of secondary school) / Fatin Nabila Mazlan. [Student Project] (Unpublished)

Mazlan, Nur Syazwanie (2021) Business Opportunity: Meeracle Skincare / Nur Syazwanie Mazlan. [Entrepreneurship Project] (Submitted)

Mazlan, Syamimie Farhana (2013) A study of customer’s willingness to walk to shop / Syamimie Farhana Mazlan. [Student Project] (Submitted)

Md Ali, Rosita and Abas, Nurulaidayu and Hamid, Nur Fatiha (2025) Investigating factors influencing the successful implementation of customer relationship management (CRM) at Ranhill SAJ Sdn Bhd. Masters Thesis , Universiti Teknologi MARA, Johor .

Md Amin, Norsyafiqah and Razali, Rohidayu (2018) Student satisfaction towards food quality in dining hall at UiTM Terengganu Campus Dungun / Norsyafiqah Md Amin & Rohidayu Razali. [Student Project] Faculty of Hotel and Tourism, Universiti Teknologi MARA. (Unpublished)

Md Azlan, Nurzalina (2011) The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan. [Student Project] (Unpublished)

Md Azman, Nor Afiqah (2017) The study on factors that affects the customer satisfaction toward Kira Haq Global Marketing Sdn Bhd / Nor Afiqah Md Azman. Degree Thesis , Universiti Teknologi MARA, Johor .

Md Dan, Masdita and Abdul Hamid, Hamizah (2019) Patient perceived service quality towards counter service in Hospital Sultan Ismail Johor Bahru / Masdita Md Dan and Hamizah Abdul Hamid. Masters Thesis , Universiti Teknologi Mara Cawangan Johor .

Md Daud, Mohd Asri (2010) A study of customer’s satisfaction towards service quality / Mohd Asri Md Daud. [Student Project] (Unpublished)

Md Faisol, Nur E'zzati (2017) Service quality and customer satisfaction of mobile banking in Malaysia / Nur E'zzati Md Faisol. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Md Hussain, Norshafini (2009) A study of service quality performance made by Opensoft Technologies Sdn Bhd / Norshafini Md Hussain. [Student Project] (Unpublished)

Md Ibrahim, Nurmalis (2006) A study on relationship between customer satisfaction, service quality and customer loyalty at Telekom Malaysia Berhad. [Student Project] (Unpublished)

Md Nadzar, Nurul Mardhiah Azura (2013) Customer's perspective of e-commerce website quality: case study of zalora.com.my / Nurul Mardhiah Azura Md Nadzar. Masters Thesis , Universiti Teknologi Mara (UiTM) .

Md Ngaripin, Nur Amariah (2012) The influence of price, service and product quality towards customer satisfaction of Honda Dealers Johor Bahru / Nur Amariah Md Ngaripin. [Student Project] (Unpublished)

Md Nor, Mohamad Niza and Md Sabri, Sabiroh and Mat Isa, Najiah Filzah (2021) E-hailing service satisfaction: a case study of students in a higher education institution in Perlis, Malaysia / Mohamad Niza Md Nor, Sabiroh Md Sabri and Najiah Filzah Mat Isa. Jurnal Intelek , 16 (2) : 15 . pp. 138-150. ISSN 2682-9223.

Md Omar, Noraishah (2004) Marketing mix and satisfaction among policyholders of Takaful Malaysia. [Student Project] (Unpublished)

Md Radzi, Muhammad Hafiz (2011) A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi. [Student Project] Faculty of Business and Management, Universiti Teknologi MARA. (Unpublished)

Md Razak, Mohamad Idham and Mohammad Hamzah, Mohd Hafiz and Supir, Hafifi and Yaacob, Noor Junaini Arwin and Mohd Rodzi, Siti Nurul Aini (2014) The effectiveness of service quality by Jabatan Agama Islam Wilayah Persekutuan (JAWI) towards customer satisfaction / Mohamad Idham Md Razak … [et al.]. In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014).. Division of Research and Industry Linkages, UiTM Melaka , Alor Gajah , p. 32 .

Md Said, Muhammad Aizat (2012) User satisfaction towards reference librarian behaviours among Bachelor of Science in Information Studies (Hons.) (Library & Information Management) (lM224) in UiTM Kedah / Muhammad Aizat Md Said. [Student Project] (Submitted)

Md Sanusi, Shazana (2011) Study on factors affecting customer loyalty towards personal financing i-Aslah: A case of Bank Kerjasama Rakyat (M) Berhad in Kota Bharu, Kelantan / Shazana Md Sanusi. [Student Project] (Submitted)

Md Tajudin, Muhd Arif Akmal (2020) Industrial training report: Sabah Electricity. Special project: Customer satisfaction towards electricity services provider (SESB) in Sabah and how SESB handling pandemic COVID-19 issue throughout its organization / Muhd Arif Akmal Md Tajudin. Industrial Training. Universiti Teknologi MARA, Sabah . (Unpublished)

Md Yunus, Nurdiyanah and Mohd Ramadhan, Munira and Ismail, Izura (2012) The relationship between dimensions of compensation satisfaction and employee performance among the employees of UBF Maintenance Sdn. Bhd / Nurdiyanah Md Yunus, Munira Mohd Ramadhan and Izura Ismail. [Student Project] (Submitted)

Md Yusoff, Noor Haslinda (2004) Malaysia consumer's perception on buying clothing through online shopping / Noor Haslinda Md Yusoff. Degree Thesis , Universiti Teknologi Mara (UiTM) .

Md Zain, Farhan Zul Faqar (2004) Elements that influence customer satisfaction in buying a house: A study on Perbadanan Kemajuan Negeri Selangor (PKNS) Bangi / Farhan Zul Faqar Md Zain. [Student Project] Faculty of Business and Management. (Unpublished)

Md Zain, Nursyuhadah (2018) The impact of service quality on customer satisfaction towards telecommunication company. [Student Project]

Md Zaki, Nurin Syamimi (2019) Impacts of online review towards purchasing decisions among career women at Boustead Property Sdn Bhd. [Student Project] (Unpublished)

Md Zani, Rosliza and Ramli, Abd Rasyid and Mohd Saad, Shakirah (2020) Measuring service quality / Rosliza Md Zani ... [et al.]. FBM Insights , 2 . pp. 14-16. ISSN 2716-599X.

Md Zin, Ida Dayana (2009) A study on E-Government services in MYEG Services Berhad: customer perception of E-Government services quality / Ida Dayana Md Zin. [Student Project] Faculty of Business and Management. (Unpublished)

Md. Ab. Malik, Ariff and Hairuddin, Hanitahaiza and Shuib, Nurfaznim (2018) Openness to experience - a moderator between social commerce success factors and customer satisfaction relationship: facebook brand page platform / Ariff Md. Ab. Malik, Hanitahaiza Hairuddin and Nurfaznim Shuib. Management & Accounting Review (MAR) , 17 (3) . pp. 67-80. ISSN 2550-1895.

Md. Ali, Norehan (2005) Product quality: a study on improving the quality of Agromas product offered by Federal Agricultural Marketing Authority, Melaka / Norehan Md. Ali. [Student Project] Faculty of Business and Management. (Unpublished)

Md. Azmi, Nurdeanna Adila (2018) Factors influencing consumers’ impulse buying behavior in AEON Malacca City. [Student Project]

Md. Hanif, Nur Aliaa Diyana (2018) Influencing factors towards customer's choice of Umrah travel agencies / Nur Aliaa Diyana Md. Hanif. [Student Project] Academy of Contemporary Islamic Studies. (Unpublished)

Md. Muktah, Shahfri (2006) Satisfaction level among customers toward the service-quality given by the staff counter of Tabung Haji, Kota Kinabalu / Shahfri Md. Muktah. [Student Project] (Submitted)

Md. Sa’at, Mohammed Zulfadhli (1999) The impact of the economic crisis to Harian Metro in terms advertisement and readership / Mohammed Zulfadhli Md. Sa’at. [Student Project] (Submitted)

Md. Shah, Abdul Rashid and Mohd. Tahar, Abdul Razak and Abd. Hanan, Khairul Anwar and Shaharudin, Mohd. Adnan and Ahmad, Mohd. Sani and Kamarudin, Suhaimi (1987) Kajian mengenai keberkesanan sistem penjualan dan penempahan tiket berkomputer, perkhidmatan bas Ekspres Nasional Berhad di Kuala Lumpur / Abdul Rashid Md. Shah ... [et.al]. [Student Project] (Unpublished)

Md. Yaakop @ Yaakub, Noorsuanah (2007) The satisfaction on customer service provided by Lembaga Tabung Haji Negeri Sabah / Noorsuanah Md. Yaakop @ Yaakub. [Student Project] (Submitted)

Md.Sawi, Fawiza (2003) A study of customer satisfaction towards services provided in Taman Lagenda Langkawi / Fawiza Md.Sawi. [Student Project] (Unpublished)

Md.Shukri, Nur Izzatul (2008) The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri. [Student Project] Faculty of Business and Management. (Unpublished)

Mei, Ling Goh and Seng, Huat Tan and Ang, Elaine Hwee Chin and Mei, Qi Yap (2020) Customer satisfaction and brand switching intention of mobile service among university students / Mei Ling Goh ...[et al.]. Management and Accounting Review (MAR) , 19 (2) : 5 . pp. 93-116. ISSN 2550-1895.

Meor Chek Hussien, Meor Syahrizal Azryl (2001) A study on the internal customer satisfaction of Malaysian Shipping Agencies Sdn. Bhd / Meor Syahrizal Azryl Meor Chek Hussien. [Student Project] (Submitted)

Mezani, Sedik (2013) Measuring the customers satisfaction level toward the Singapore Chicken Rice Restaurant in Kuching / Sedik Mezani. [Student Project] (Unpublished)

Mhd Kamal, Muhammad Shahrul Azim (2014) The relationship between service quality and customer loyalty at UiTM Kelantan Campus / Muhammad Shahrul Azim Mhd Kamal. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Michael, Melvin Alvarozn (2012) Factors affecting consumers choice of mobile phone service providers in Kota Kinabalu / Melvin Alvarozn Michael. [Student Project] (Unpublished)

Mihat, Muhamad Sukur (2011) The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Jasin Melaka / Muhamad Sukur Mihat. [Student Project] Faculty of Business and Management. (Unpublished)

Mimin, Rosalia (2013) Consumer perception towards service quality of both local airline services in Kota Kinabalu, Sabah (Malaysia Airlines - MAS & Air Asia) / Rosalia Mimin. [Student Project] (Unpublished)

Mindar, Norwin Asim (2008) A study on customers satisfaction towards Lembaga Pembangunan Perumahan & Bandar service performance / Norwin Asim Mindar. [Student Project] (Submitted)

Minhad, Haszrina (2019) The influence of value co-creation behaviour on customer satisfaction for international in-flight service of Malaysia Airlines / Haszrina Minhad. PhD Thesis , Universiti Teknologi MARA (UiTM) .

Mirat Paris, Chelesha and Peter Kalat, Ophelia (2017) A demographic study on cultural motivation among Irau Aco Lun Bawang visitors / Chelesha Mirat Paris. [Student Project] (Unpublished)

Miskan, Norazam (2001) A survey on the customer behaviour in commercial area at Kuala Lumpur International Airport, Sepang. [Student Project] (Unpublished)

Misman, Norani (2013) Customer's satisfaction with the facilities provided at food court in Shah Alam / Norani Misman. Degree Thesis , Universiti Teknologi MARA .

Misngat, Nur Hidayah (2010) A study on the effectiveness of marketing mix towards customer satisfaction at Agro Bank, Bahau / Nur Hidayah Misngat. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamad, Abd Halim and Adam, Sabrinah (2023) Determinants of customer satisfaction in e-commerce: a case study in higher learning institutions in Johor / Abd Halim Mohamad and Sabrinah Adam. Asia-Pacific Management Accounting Journal (APMAJ) , 18 (1) : 1 . pp. 1-23. ISSN 2550-1631.

Mohamad, Aini Tasnim (2008) Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamad, Dr. Wan Normila (2020) Pengurusan dan strategi kepuasan pelanggan vs kegembiraan pelanggan. “Customer satisfaction vs customer delight”: definisi dan konsep / Dr. Wan Normila Mohamad. ASPIRASI FPP . pp. 6-10. ISSN 2735-0509.

Mohamad, Fadhilah (1999) An awareness study of retailers in Kuala Terengganu on Sajimas Product / Fadhilah Mohamad. [Student Project] (Submitted)

Mohamad, Hani Mardhati (2008) "A study of the 4P's in determining customer satisfaction of Taman Mini Malaysia & Mini Asean (TMMA)" / Hani Mardhati Mohamad. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamad, Mohamad Taufiq (2009) The study of customer satisfaction towards Tabung Haji Travel and Services (Kuala Lumpur Branch) / Mohamad Taufiq Mohamad. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamad, Norsyafiqah and Misiran, Masnita and Md Yusof, Zahayu (2020) Customer Waiting Time in Department of Labour, Kuala Terengganu: A Queuing Approach / Norsyafiqah Mohamad, Masnita Misiran and Zahayu Md Yusof. Journal of Academia , 8 (2) : 4 . pp. 22-32. ISSN 2289-6368.

Mohamad, Nor’ Ain (2009) The elements of product quality that influence the customer satisfaction towards Kazz Hidroponik domestik products. [Student Project] (Unpublished)

Mohamad, Nur Asyikin (2016) Consumer’s perception toward islamic home financing case study at: Ibu Pejabat Polis Kontinjen Kelantan / Nur Asyikin Mohamad. [Student Project] (Submitted)

Mohamad, Nurul Huda (2009) Factors that makes up profitable customer loyalty toward the organizations / Nurul Huda Mohamad. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamad, Salizah (2013) The mediating effect of housing satisfaction in quality of life of low-cost housing / Salizah Mohamad. [Student Project] Bachelor Of Business Administration (Hons) Marketing. (Submitted)

Mohamad, Siti Nadhirah and Hasbollah, Hasif Rafidee and Ab Ghaffar, Siti Fatimah (2022) The relationships between service quality, satisfaction, and loyalty of spa customers/ Siti Nadhirah Mohamad, Hasif Rafidee Hasbollah and Siti Fatimah Ab Ghaffar. Journal of Tourism, Hospitality and Culinary Arts , 14 (1) . pp. 297-302. ISSN 1985-8914 ; 2590-3837.

Mohamad, Syamsul Izwan (2020) Factors influence customer satisfaction on broadband services among the public in Kuala Kangsar / Syamsul Izwan Mohamad. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Mohamad @ Khalid, Suriani (2002) A study on customer satisfaction on internet services provided by Telekom Malaysia Berhad at Kuala Terengganu Branch / Suriani Mohamad @ Khalid. [Student Project] (Submitted)

Mohamad Amin, Siti Zarina (2004) A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji in Tanjong Karang branch in Selangor. [Student Project] (Unpublished)

Mohamad Amin, Siti Zarina (2004) A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin. [Student Project] Faculty of Administration Science and Policy Studies. (Unpublished)

Mohamad Aswad, Fatin Nur Atiqah (2019) Influence of service quality and role of value for money towards customer satisfaction of Air Asia Airlines / Fatin Nur Atiqah Mohamad Aswad. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamad A‟Idil, Sara Aiffa (2016) The influence of organization learning, organization commitment and internal marketing on patient satisfaction: A case at Poliklinik Eksekutif USM / Sara Aiffa Mohamad A‟Idil. [Student Project] (Unpublished)

Mohamad Basir, Faziatul Amillia and Abd Rahman, Muhammad Abd Hadi (2022) Factors influencing the purchasing intention of Takaful hibah products; a conceptual framework / Faziatul Amillia Mohamad Basir and Muhammad Abd Hadi Abd Rahman. Journal of Islamic Philanthropy & Social Finance (JIPSF) , 4 (2) . pp. 10-16. ISSN 2590-3942. (Submitted)

Mohamad Hasim, Nur Syafiqah Aqilah and Zakaria, Saidatul Karimah (2016) The effects of brand experience, trust and satisfaction on building brand loyalty - an emphasis study of cosmetic brands in Klang Valley / Nur Syafiqah Aqilah Mohamad Hasim and Saidatul Karimah Zakaria. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamad Jaffar, Nurul Huda (2010) The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Ipoh, Perak Darul Ridzuan / Nurul Huda Mohamad Jaffar. [Student Project] (Unpublished)

Mohamad Jamali, Razami Mohamad (2002) Customer satisfaction towards service centre at Perodua Sales Sdn. Bhd. Kuching Branch / Razami Mohamad Jamali. [Student Project] (Unpublished)

Mohamad Rosli, Mohd Norisham (2011) A study on customer’s awareness towards SUKIMI’S products / Mohd Norisham Mohamad Rosli. Degree Thesis , Universiti Teknologi MARA Cawangan Kelantan .

Mohamad Royani, Nurul Syamihah (2016) A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamad Salleh, Musdiana and Ali, Siti Meriam and Harun, Etty Harniza and Ahmad Mabrul, Nurul Aqidah (2018) Factors influencing tourists’ revisit intention to Pangkor Island: the role of travel motivation and destination satisfaction / Musdiana Mohamad Salleh... [et al.]. In: International Business & Management Academic Colloquium 2018.. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah , Merbok, Kedah , p. 13 . ISBN 9789670314563.

Mohamad Salleh, Musdiana and Harun, Etty Harniza (2025) Research trend in Customer-based Brand Equity (CBBE) and its contributing factors. FBM Insights . pp. 22-25. ISSN 2716-599X.

Mohamad Salleh, Musdiana and Harun, Etty Harniza and Ali, Siti Meriam (2019) Determinants of halal food purchase intention: applying the Theory Of Planned Behavior (TPB) in predicting halal food consumption among millennial generation in Malaysia / Musdiana Mohamad Salleh, Etty Harniza Harun and Siti Meriam Ali. In: . (Submitted)

Mohamad Shah, Mimie Shazreen (2016) Service quality influence on customer satisfaction: A study of Sarawak river taxi services at Waterfront, Kuching / Mimie Shazreen Mohamad Shah. [Student Project] (Unpublished)

Mohamad Shamshudin, Khadijah Athirah (2020) The relationship between employee attitudes towards customer satisfaction at Pejabat Setiausaha Kerajaan Negeri Pahang / Khadijah Athirah Mohamad Shamshudin. [Student Project] (Unpublished)

Mohamad Sheriff, Nooraini and Roslan, Nur Idayu and Yusoff, Yuhanis (2020) Determinants of satisfaction for automotive after sales service quality: a preliminary application of AutoSERVPERF Model / Nooraini Mohamad Sheriff, Nur Idayu binti Roslan and Yuhanis binti Yusoff. Jurnal Intelek , 15 (2) : 19 . pp. 197-208. ISSN 2682-9223.

Mohamad Tarmizi, Noor Hidayah (2014) The relationship between service quality and customers 's satisfaction at Pejabat Tanah Kuala Muda (PTKM) Kedah / Noor Hidayah Mohamad Tarmizi. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Mohamad Yunos, Norzakiah (2017) A study on services quality of Mass Rapid Transit in Sungai Buloh- Kajang Line towards customers’ satisfaction / Norzakiah Mohamad Yunos. [Student Project] (Unpublished)

Mohamad Yusof, Nurul Afidah and Khoo, Siew Teng and Khor, Siew Yi and Teh, Shu Yi and Webster, Ho Min Zhang and Wong, Soon Seng (2022) The acceptance of Islamic deposit products among non-muslim bank customers in Malaysia / Nurul Afidah Mohamad Yusof ... [et al.]. Voice of Academia (VOA) , 18 (1) : 12 . pp. 129-141. ISSN 2682-7840.

Mohamad Yusoff, Nurul Shazwanis (2019) Service quality dimensions and customers’ satisfaction in hotel industry / Nurul Shazwanis Mohamad Yusoff. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mohamad Zain, Rozalia (2004) The Sime Tyres market: with particular reference to the car replacement tyre’s customers in Alor Setar, Kedah Darul Aman. [Student Project] (Unpublished)

Mohamad Zaki, Muniratul Husna and Hasan, Hazlin and Syed Wahid, Sharifah Norhuda and Mohamad, Mastura (2023) Library service quality and users’ satisfaction: a correlational study among UiTM Puncak Perdana students. Jurnal Intelek , 18 (2) : 11 . pp. 118-127. ISSN 2682-9223.

Mohamad Zulkifflee, Nurfatihah (2015) Determinants of satisfaction among customer in “MAMAK” restaurant near KLCC / Nurfatihah Mohamad Zulkifflee. [Student Project] (Unpublished)

Mohamad Zulkifflee, Nurfatihah (2015) Determinants of satisfaction among customer in “Mamak” restaurant near KLCC / Nurfatihah Mohamad Zulkifflee. [Student Project] (Unpublished)

Mohamad@Othman, Nurasyura (2016) Satisfaction residents Kota Samarahan toward Kentucky Fried Chicken at Samarahan / Nurasyura Mohamad@Othman. [Student Project] Faculty of Business and Management, Universiti Teknologi MARA. (Unpublished)

Mohamat, Mazlan (2011) Service quality and customer satisfaction towards treasury Kuching/ Mazlan Mohamat. [Student Project] (Unpublished)

Mohamed, Baderisang and Anaik Ali, Nor Fitrah (2021) Online customer reviews as a powerful marketing tool / Baderisang Mohamed and Nor Fitrah Anaik Ali. FBM Insights , 3 : 10 . pp. 27-30. ISSN 2716-599X.

Mohamed, Baderisang and Md. Yusoff, Mohd. Sukor and Rooslan, Fatin Hanani (2022) The challenges of online shopping / Dr. Baderisang Mohamed, Mohd. Sukor Md. Yusoff and Fatin Hanani Rooslan. In: FBM INSIGHTS.. Universiti Teknologi MARA, Kedah , Universiti Teknologi MARA, Kedah , pp. 36-39 . ISBN 2716-599X.

Mohamed, Baderisang and Mohd Damanhuri, Aliaa Adriana (2021) The influence of servicescape upon retailers on customer value in Malaysia / Baderisang Mohamed and Aliaa Adriana Mohd Damanhuri. FBM Insights , 3 : 9 . pp. 23-26. ISSN 2716-599X.

Mohamed, Hasmira (2014) Evaluation of user experience on collaborative learning game / Hasmira Mohamed. Masters Thesis , Universiti Teknologi MARA .

Mohamed, Norhishamudin (2010) Level of service quality provided by Bank Rakyat Bandar Baru Bangi / Norhishamudin Mohamed. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamed, Nur Adlinna and Wan Jusoh, Nur Syafikah and Mahdzar, Mazlina (2017) Retail travel agent Service recovery toward customer satisfaction. ASEAN Entrepreneurship Journal (AEJ) , 3 (1) . pp. 10-20. ISSN 2289-2125.

Mohamed, Rozita Naina (Prof Madya. Dr) and Rusli, Mohd Saifullah and Borhan, Halimahton (Prof Madya. Dr.) (2021) Modelling the effectiveness of using online food delivery services apps among customers in Klang valley during Covid-19 pendamics / Prof Madya. Dr Rozita Naina Mohamed ... [et al.]. In: International Exhibition & Symposium on Productivity, Innovation, Knowledge, Education & Design (i-SPiKe 2021) . (Submitted)

Mohamed, Saadatul Hayati (2000) The study of customer satisfaction on Wisma Embun Sdn Bhd services among the tenants of Wisma Abrar International / Saadatul Hayati Mohamed. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Mohamed Ali @ Md Hani, Mohd Hatta (2012) Evaluating user satisfaction of Universiti Tun Hussein Onn Malaysia Total Campus Integrated System (TCIS) / Mohd Hatta Mohamed Ali @ Md Hani. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Mohamed Ariff, Nazatul Hawa (2005) Kotamas Trading & Services Sdn. Bhd roles in satisfying its business stakeholders goal. [Student Project] (Unpublished)

Mohamed Aris, Fathilah (2007) Customer loyalty towards Tesco hypermarket Malacca / Fathilah Mohamed Aris. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamed Eusop, Muhammad Ekhsan (2011) The satisfaction of Takaful customer towards the services provided by the Takaful operators / Muhammad Ekhsan Mohamed Eusop. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamed Kassim, Azian and Abdul Ghani, Nadiah Maisarah and Abdul Sukor, Syuhairah and Ahmad, Jasmine (2010) Foreign students’ satisfaction on visa processing: comparison between public and private universities / Azian Mohamed Kassim...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings , 26 to 27 May 2010 , SP Inn Hotel, Sungai Petani Kedah, Malaysia .

Mohamed Nasir, Nur Aini and Ramli, Siti Naquyah and Wan Azmi, Wan Nur Asyikin (2015) The relationship between the 4ps marketing mix of Melaka duck tour towards domestic tourist satisfaction / Nur Aini Mohamed Nasir, Siti Naquyah Ramli and Wan Nur Asyikin Wan Azmi. [Student Project] (Unpublished)

Mohamed Nazar, Ahmad Faiezal (1998) A study on the customer perceptions toward ladies department Mun Loong Hankyu Jaya Bangsar / Ahmad Faiezal Mohamed Nazar. Degree Thesis , Universiti Teknologi MARA .

Mohamed Rodwan, Nurhidayah (2008) A study on factors that influence customer satisfaction towards service at AC Nielsen company Kuantan branch / Nurhidayah Mohamed Rodwan. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamed Sabri, Intan Nurjannah and Mohamad, Arifha (2023) An analysis of total quality management and customer satisfaction among mobile service users / Intan Nurjannah Mohamed Sabri and Arifha Mohamad. Journal of Academia , 11 (2) : 5 . pp. 44-50. ISSN 2289-6368.

Mohamed Tajuddin, Fatimah (2007) The determinants of the customer's satisfaction towards Amassurance Berhad Sungai Petani / Fatimah Mohamed Tajuddin. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamed Yazid, Norazah (2007) A study on relationship between service quality and customer satisfaction: a case study of Melaka International Trade Centre (MITC) / Norazah Mohamed Yazid. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamed Yunus, Noor Azlina and Mohamed Yunus, Narazatul Akmal and Mohamed Anuar, Marhani (2020) Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar. Advances in Business Research International Journal (ABRIJ) , 6 (2) . pp. 154-165. ISSN (e-ISSN) 2462-1838.

Mohamed Yusoh, Aziemah (2018) The relationship between social media participation and employees' performance at Hamdan Abdullah Sdn Bhd, Kerteh, Terengganu Darul Iman / Aziemah Mohamed Yusoh. [Student Project] Faculty of Business and Management. (Unpublished)

Mohamed Zukri, Shamsunarnie and Mohd Fauzi, Noor Zafarina and Ibrahim, Nur Safwati and Azizan, Nurul Hafizah and Ibrahim, Nurul Bariyah and Hamzah, Nor Hazreeni (2023) Modelling customers' satisfaction towards online shopping using multiple linear regression / Shamsunarnie Mohamed Zukri …[et al.]. Journal of Mathematics and Computing Science , 9 (2) : 9 . pp. 18-26. ISSN 0128-0767.

Mohammad, Maizatul Syafiqah Syuhada (2023) Resident's satisfaction on housing quality for low-cost strata property in Klang / Maizatul Syafiqah Syuhada Mohammad. Degree Thesis , Universiti Teknologi MARA (UiTM) .

Mohammad, Mardhiah and Majid, Muhammad and Faizal, Mohamad and Badyalina, Basri and Ramdhan, Nur’ Asyiqin and Mohammad, Noorita (2021) Factors influencing the purchase intention of young consumers towards healthy food products in Malaysia / Mardhiah Mohammad ...[et al.]. Advances in Business Research International Journal (ABRIJ) , 7 (2) : 17 . pp. 182-189. ISSN 2462- 1838.

Mohammad, Morliyati (2001) The study on customer satisfaction towards services provided by Batu Burok Beach Resort / Morliyati Mohammad. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mohammad, Norhayati (2005) Developing customer relationship management for Golden Partners Management in achieving sustainable performance / Norhayati Mohammad. [Student Project] Faculty of Business and Management. (Unpublished)

Mohammad Halim, Muhammad Ameer Farhan and A. Rahman, Nur Aqhilah Nazreen and Engku Salim, Engku Sulaikha and Mohd Zainuddin, Nurikmal Farahin (2020) Fundamentals of Entreprenuership ENT 300 : Casa de Laundry dry cleaning service / Muhammad Ameer Farhan Mohammad Halim … [et al.]. [Entrepreneurship Project] (Unpublished)

Mohammad Noor, Nor Farazatul Syafiza (2021) Case Study : Shaklee Products (MALAYSIA) Sdn. Bhd. / Nor Farazatul Syafiza Mohammad Noor. [Entrepreneurship Project] (Unpublished)

Mohammad Othman, Mohamad Azahan (2015) Customer's satisfaction towards services offered by Bintulu Port / Mohamad Azahan Mohammad Othman. Degree Thesis , Universiti Teknologi MARA Cawagan Sarawak .

Mohammad Shawal, Nurul Syafiqqah and Othman, Zulhan and Kedin, Nor Adila and Abdul Aziz, Azdel and Saiful Bakhtiar, Mohd Faeez (2024) Exploring users’ insights on chatbots experiences within Online Travel Agency (OTA) / Nurul Syafiqqah Mohammad Shawal ... [et al.]. Journal of Tourism, Hospitality and Culinary Arts , 16 (1) . pp. 543-556. ISSN 1985-8914 ; 2590-3837.

Mohammad Zubir, Zurina (2018) To study on the influence of product quality, service quality and price toward customer satisfaction at Persada Herbs Sdn. Bhd. / Zurina Mohammad Zubir. [Student Project] Bachelor Business Administration (HONS) Marketing. (Unpublished)

Mohammad Zubir, Zurina (2018) The relationship between factors of product quality, services quality and price that contribute to customer satisfaction: a study in product purchase at Persada Herbs Sdn Bhd / Zurina Mohammad Zubir. [Student Project] (Unpublished)

Mohammed, Shahril Aswad (2015) The relationship between value co-creation dimension and cooperative members satisfaction in cooperative movement in Sarawak / Shahril Aswad Mohammed. [Student Project] (Unpublished)

Mohammed Shaed, Hazirah and Zulkefli, Nurul Atiqah and Ngali, Norzaidah and Rahmat, Norazlina (2017) Review on price, service quality and customer loyalty in fast food restaurant / Hazirah Mohammed Shaed...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA) , 9 (2) . pp. 1-10. ISSN 1985-8914 ; 2590-3837.

Mohammed Shaed, Munirah and Tamby Chik, Chemah and Aini, Noorsyamimi and Nongchik, Nurulhuda (2015) The influence of sound and vision in sensory marketing towards customer purchasing behaviour in institutional foodservice / Munirah Mohammed Shaed ... [et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA) , 7 (2) . ISSN 1985-8914 ; 2590-3837.

Mohd, Idaya Husna and Julan, Joanna and Tuan Besar, Tuan Badrol Hisham (2020) Strategic training and development: the impact on employees’ performance / Idaya Husna Mohd, Joanna Julan and Tuan Badrol Hisham Tuan Besar. Journal of International Business, Economics and Entrepreneurship (JIBE) , 5 (2) . pp. 80-84. ISSN 2550-1429.

Mohd, Nor Najihah (2014) SERVQUAL perception of employees in Malaysia Panpages Online Sdn. Bhd. / Nor Najihah Mohd. [Student Project] (Unpublished)

Mohd Adib, Sallehuddin (2004) An evaluation of effectiveness and efficiency of services provided by MPAG (Majlis Perbandaran Alor Gajah). [Student Project] (Unpublished)

Mohd Adzmi, Rusmiza (2000) Customers satisfaction towards Avon products in Bukit Mertajam, Pulau Pinang / Rusmiza Mohd Adzmi. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Mohd Affandy, Nur Amalina (2018) The influence of service quality (SERVQUAL) dimension toward behavioral intentions of public transportation service at Kuala Lumpur Central. [Student Project]

Mohd Alamin, Nabilahuda (2014) The effectiveness of service quality towards customer satisfaction provided by insurance company at Bangsar, Kuala Lumpur / Nabilahuda Mohd Alamin. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Ali, Khairul Anuar (2004) The relationship between quality training practices and internal customer satisfaction: An empirical study in Malaysian local authorities / Khairul Anuar Mohd Ali. In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial , 31 Mei – 1 Jun 2004 , Hotel Vistana, Kuantan, Pahang .

Mohd Ali, Mohd Kamal (1999) Permint Plywood Sdn. Bhd. How customer services influence business market loyalty / Mohd Kamal Mohd Ali. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mohd Ali, Nurfarahazreen (2014) Factors that contribute to customer dissatisfaction towards MPH Bookstores / Nurfarahazreen Mohd Ali. [Student Project] (Unpublished)

Mohd Alias, Noor Shazila (2006) The impact of TMpoint service quality on the customer satisfaction at TMpoint Setapak / Noor Shazila Mohd Alias. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Alias, Nor Azylia (2004) Customer satisfaction towards quality of mail services (Post express, Poslaju and Parcel) in the Pos Malaysia Batu Pahat / Nor Azylia Mohd Alias. [Student Project] (Unpublished)

Mohd Alias, Nor Azylia (2004) A study on customer’s satisfaction towards quality mail services (Post Express, Poslaju and Parcel) in the post office, Batu Pahat. [Student Project] (Unpublished)

Mohd Amin, Nabilah Syahirah (2017) Factors influencing online shopping behaviors among students in UiTM Cawangan Melaka Kampus Bandaraya. [Student Project]

Mohd Amin, Siti Hajjar and Abdullah, Aida and Mohamed Ali, Abdul Jalil and Mohd Shafie, Siti Aishah and Mohd Wahid, Siti Daleela (2021) Covid-19 Outbreak: The impact of citizen’s demographic attributes on satisfaction with the government during MCO 1.0 / Siti Hajjar Mohd Amin ... [et al.]. In: E-Proceeding 8th International Conference on Public Policy and Social Science (ICoPS) 2021 , 27 Oktober 2021 .

Mohd Amran, Ainaa Nadia (2007) Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Anoar, Rosmahyati (2006) The level of customer satisfaction towards quality of facilities provided by business center in Berjaya Times Square Hotel & Convention Center. [Student Project] (Unpublished)

Mohd Anuar, Muhammad Zakwan (2023) Student's satisfaction level in hostel building at Universiti Teknologi MARA, Campus Seri Iskandar / Muhammad Zakwan Mohd Anuar. Degree Thesis , Universiti Teknologi MARA (UiTM) .

Mohd Apandi, Intan Nursyafika and Abd Ghaffar, Nurnadia and Shamsuddin, Siti Nadzura (2014) Exploring the factors that influence visitors' satisfaction at Mini Malaysia & Asean Cultural Park, Melaka / Intan Nursyafika Mohd Apandi, Nurnadia Abd Ghaffar and Siti Nadzura Shamsuddin. [Student Project] (Unpublished)

Mohd Ariff, Anis Natasha (2020) The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Ashur, Nur Aina Aishah (2023) Non-resident student satisfaction towards rented house in Seri Iskandar, Perak / Nur Aina Aishah Mohd Ashur. Degree Thesis , Universiti Teknologi MARA (UiTM) .

Mohd Asmawi, Muhammad Haikal (2021) Business Opportunity: Card Capital / Muhammad Haikal Mohd Asmawi. [Entrepreneurship Project] (Submitted)

Mohd Asmawi, Muhammad Haikal (2021) Watson Kota Bharu / Muhammad Haikal Mohd Asmawi. [Entrepreneurship Project] (Submitted)

Mohd Asri, Muhamad Syamim Hannan (2016) E-commerce websites performance towards online purchasing satisfaction / Muhamad Syamim Hannan Mohd Asri. Degree Thesis , Universiti Teknologi MARA Cawangan Sarawak .

Mohd Ayub, Siti Hajjar (2015) Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub. [Student Project] (Unpublished)

Mohd Azhar, Amira (2014) The evaluation of the effectiveness of marketing mix (4 p’s) implementation activities towards performances of Perdana Resort, Pantai Cahaya Bulan, Kota Bharu from the guests’ perspectives / Amira Mohd Azhar. [Student Project] (Unpublished)

Mohd Azlee, Mohamad Amirul Zharif (2014) The effects of perceived service fairness on satisfaction among customers in TM Point Taiping Perak / Mohamad Amirul Zharif Mohd Azlee. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Azmi, Fatin Syafinas (2021) The impact of e-banking service quality on E-satisfaction during pandemic Covid-19. [Student Project]

Mohd Azmi, Nurul Najwa Izzatie and Zainudin, Baharuddin and Abdul Shukor, Shahril Akmal (2012) The study on a customer's satisfaction of banking services at Bandar Jengka Pahang / Nurul Najwa Izzatie Mohd Azmi, Baharuddin Zainudin and Shahril Akmal Abdul Shukor. Degree Thesis , Universiti Teknologi MARA Pahang .

Mohd Bashir, Ahmad Bahtiar (2006) Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Daud, Noorazura (1999) Customer loyalty towards PETRONAS MITCO Japan / Noorazura Mohd Daud. [Student Project] (Submitted)

Mohd Din, Noormariana (2011) A study on comparisons of customer preferencen’s towards islamic and conventional personal loan / Noormariana Mohd Din. [Student Project] (Unpublished)

Mohd Don, Duratul Izza (2006) A study on customer satisfaction towards the Asia-Gulf Express (AGX) service provided by United Arab Shipping Company (SAG)- an agency of Jardine Shipping Services Sdn Bhd / Duratul Izza Mohd Don. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mohd Fahrughazi, Syaza Fahzlin and Kamaluddin, Amrizah (2021) Product abundance, product delivery and price of product as determinants of online business profit performance / Syaza Fahzlin Mohd Fahrughazi and Amrizah Kamaluddin. Asia-Pacific Management Accounting Journal (APMAJ) , 16 (2) : 17 . pp. 391-407. ISSN (eISSN):2550-1631.

Mohd Faizal, Faizattul Dara Naquiah and Baba, Sharmin (2013) The relationship between services cape elements and customer satisfaction in a shopping mall the case of Suria KLCC Mall / Faizattul Dara Naquiah Mohd Faizal and Sharmin Baba. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Fathil, Siti Damia (2019) Determinants on men’s skin care consumption behavior. [Student Project] (Unpublished)

Mohd Fauzi, Muhammad Hazim and Radzali, Muhamad Izham (2021) Food service attributes on customer satisfaction: a study on cafeteria in UiTM Terengganu, Dungun Campus / Muhammad Hazim Mohd Fauzi and Muhamad Izham Radzali. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mohd Fuad, Mohd Fareed and Munir Akbar, Mohd Aizuddin (2016) Perception and satisfaction of diploma and degree students at University Technology MARA, Kota Kinabalu, Sabah towards implementation of 1Malaysia Book Voucher / Mohd Fareed Mohd Fuad and Mohd Aizuddin Munir Akbar. [Student Project] (Unpublished)

Mohd Fuza, Zatul Iffah and Md Sharif, Mohd Shazali and Akbarruddin, Mohd Noor Azmin and Mazlan, Nursyamimi and Badarudin, Nur Nabilah (2023) The effect of food and service quality towards consumer purchase intention: a case study in fast food restaurant Malaysia / Zatul Iffah Mohd Fuza ... [et al.]. In: Melaka International Social Sciences, Science, and Technology (MIC3ST) 2023.. Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka , Alor Gajah, Melaka , p. 2 . (Submitted)

Mohd Ghazali, Ahmad Rizal (2000) A study on the effectiveness of parcel delivery at industrial area in Batu Caves by Pos Malaysia Berhad / Ahmad Rizal Mohd Ghazali. [Student Project] (Submitted)

Mohd Hanifiah, Aisyah (2014) Students' acceptance and satisfaction towards LMS at Centre for Foundation Studies, IIUM / Aisyah Mohd Hanifiah. Masters Thesis , Universiti Teknologi MARA .

Mohd Haris Fadzilah, Mohd Shazwan (2017) Influence of service quality on patient satisfaction of UiTM panel clinics at UiTM Melaka City Campus. [Student Project]

Mohd Hassan, Normala (2007) Reader’s satisfaction level towards The Star printed newspaper / Normala Mohd Hassan. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Hassim, Mohd Norhakim and Mohd Rosli, Abdul Mu’iz Syafiq and Wan Mohammed, Wan Nur Azhiim (2016) Modelling Importance Performance Analysis (IPA) to analysis the important attributes in luxury hotels / Mohd Norhakim Mohd Hassim, Abdul Mu’iz Syafiq Mohd Rosli and Wan Nur Azhiim Wan Mohammed. Degree Thesis , Universiti Teknologi MARA, Cawangan Melaka .

Mohd Hatar, Hazwani (2009) Customer satisfaction, commitment and loyalty: key variables for successful customer centricity in business- to- business market focus on MNC - a study in Telekom Malaysia Berhad (TM), Ipoh Perak. [Student Project] (Unpublished)

Mohd Hatar, Hazwani (2009) Customer satisfaction,commitment and loyalty: key variables for successful customer centricity in business-to-business market focus on MNC-a study in Telekom Malaysia Berhad (TM), Ipoh Perak / Hazwani Mohd Hatar. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Hatta, Hazieqa Syabilla (2018) A study of brand awareness, brand equity and brand slogan towards advertisement a case study: Superlilo Sdn Bhd / Hazieqa Syabilla Mohd Hatta. Industrial Training. Industrial training project paper , Segamat, Johor .

Mohd Ibrahim, Soffian (2015) Impact of food quality influencing the behavioral intention on customer satisfaction: food outlet owner vs customer/ Soffian Mohd Ibrahim. [Student Project] (Unpublished)

Mohd Idris, Nur Huda Husna (2018) The mediating effect of customer satisfaction on corporate social responsibility dimensions and customer loyalty in Maybank, Shah Alam / Nur Huda Husna Mohd Idris. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Mohd Ismail, Siti Asura and Zainal, Intan Juliyani (2017) Self-service technology (SST) towards guest satisfaction in hotel industry / Siti Asura Mohd Ismail and Intan Juliyani Zainal. [Student Project] (Unpublished)

Mohd Jaafar, Siti Nabila (2014) The influence of consumer-based brand equity in selecting fast food restaurant / Siti Nabila Mohd Jaafar. [Student Project] (Unpublished)

Mohd Jamal, Nor Amira (2018) Factors that influence house purchase intention in Johor Bahru by SSI Properties Sdn Bhd / Nor Amira Mohd Jamal. [Student Project] (Unpublished)

Mohd Johan, Mohd Remie and Annuar, Nursyamilah and Joseph, Jechonias Sushant and Kalai Kumar, Sonika (2020) Satisfaction determinants of airlines industry in Malaysia / Mohd Remie Mohd Johan ... [et al.]. Jurnal Intelek , 15 (2) : 9 . pp. 87-100. ISSN 2682-9223.

Mohd Johan, Mohd Remie and Teoh, May Xyn and Abdul Manab, Nur Farhanah and Md Syed, Md Azalanshah and Mohd Adnan, Hamedi (2020) Customer retention in digital media business platforms in Malaysia / Mohd Remie Mohd Johan … [et al.]. Forum Komunikasi (FK) , 15 (1) . pp. 116-137. ISSN 0128-2379.

Mohd Kamal, Nurena and Yusoff, Siti Nurbaya and Mahidin, Melini and Ismail, Nornafisah and Ibrahim, Muhammad Khairulanam (2008) Entrepreneurship : Crystal Supermarket / Nurena Mohd Kamal ... [et al.]. [Entrepreneurship Project] (Unpublished)

Mohd Kamaluddin, Khairul Afifah and Ismail, Shahrul Nizam and Mohd Isa, Shamimi (2014) Shoppers satisfaction and revisit intention based on attributes of shopping experiences / Khairul Afifah Mohd Kamaluddin, Shahrul Nizam Ismail and Shamimi Mohd Isa. [Student Project] (Submitted)

Mohd Kambali, Syahir Zawani (2018) The customer satisfaction towards Islamic banking in Selangor / Syahir Zawani Mohd Kambali. [Student Project] (Submitted)

Mohd Kasim, Marina (2015) A study of factors that influence customers satisfaction towards online shopping in Klang Valley / Marina Mohd Kasim. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Keefli, Aisyah Khairunisa (2016) A study of female consumers satisfaction towards local skincare product / Aisyah Khairunisa Mohd Keefli. [Student Project] (Unpublished)

Mohd Khamis, Wan Nor Farawahidah and Jalis, Mohd Hairi and Azmi, Azila and Abd Rahman, Ahmad Esa (2022) Attributes affecting quick service restaurants revisit intention among student of higher learning institutions / Wan Nor Farawahidah Mohd Khamis ... [et al.]. Esteem Journal of Social Sciences and Humanities , 6 (1) : 3 . pp. 30-46. ISSN 2600-7274.

Mohd Khir, Mohd Radzi and Hussain, Mohammad Khairul Anwar and Mohamed, Rohaya (2018) Factors influencing customers’ choice of Umrah service provider / Mohd Radzi Mohd Khir ... [et al.]. In: International Business & Management Academic Colloquium 2018.. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah , Sg Petani, Kedah , p. 33 . ISBN 9789670314563.

Mohd Koyah, Nuramirah and Ibrahim, Siti Karimah (2014) Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Mazlan, Nor Shazmin (2006) Customer satisfaction towards the product quality provided by CNLT: a focus on quality assuarance department. [Student Project] (Unpublished)

Mohd Mokhtar, Nur Isma Nazariah (2001) Creating and improving customers’ loyalty through customers’ satisfaction on services performance. [Student Project] (Unpublished)

Mohd Mokhtar, Nurul Hanan (2018) Factors that influence customer loyalty of Astro Sdn Bhd Pay-Tv Services/ Nurul Hanan Mohd Mokhtar. [Student Project]

Mohd Mokhtar, Siti Syairah (2013) The factors that influence the satisfaction of FELDA community towards the listing of FGV share in Bursa Malaysia / Siti Syairah Mohd Mokhtar. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Mohd Nafees, Nafezeana (2006) The relationship between the job satisfaction and job stress among government employees in the Chief Minister's Department Seri Negeri Ayer Keroh Melaka / Nafezeana Mohd Nafees. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Nasir, Aina Nur Nadiah and Muda, Nur Athirah (2020) The effects of waiting time towards customers’ satisfaction at fast food restaurant in Kuala Terengganu / Aina Nur Nadiah Mohd Nasir and Nur Athirah Muda. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mohd Nasir, Masliza (2000) A research on customer satisfaction towards Hotel Ansar services / Masliza Mohd Nasir. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Mohd Nasir, Mohd Nahar Faiz (2007) The effects of marketing mix strategies on car buyers' satisfaction (a case of Pantai Bharu Holdings Sdn. Bhd.) / Mohd Nahar Faiz Mohd Nasir. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Nazar, Nur Ain (2018) The effectiveness of service quality in beta dimension Sdn Bhd consulting service / Nur Ain Mohd Nazar. [Student Project] (Unpublished)

Mohd Nazeri, Nadzirah Afiqah (2018) Determinants of customer satisfaction towards credit card in Bank Rakyat Kuantan / Nadzirah Afiqah Mohd Nazeri. [Student Project] (Submitted)

Mohd Nazlin, Nor Adilah and Ishak, Nor Hazimah (2018) Factors influencing customer satisfaction on food service establishment in Malaysia and other ASEAN countries / Nor Adilah Mohd Nazlin and Nor Hazimah Ishak. [Student Project] Faculty of Hotel and Tourism, Universiti Teknologi MARA. (Unpublished)

Mohd Nazri, Fatin Nabila and Simpong, Derweanna Bah and Mohd Radzi, Naziatul Aziah (2022) The effect of restaurant service quality on customer satisfaction: a conceptual paper/ Fatin Nabila Mohd Nazri, Derweanna Bah Simpong and Naziatul Aziah Mohd Radzi. Journal of Tourism, Hospitality and Culinary Arts , 14 (1) . pp. 187-199. ISSN 1985-8914 ; 2590-3837.

Mohd Nazri, Nadia and Adzharuddin, Nor Azura and Ridzuan, Abdul Rauf (2020) Malaysian perceptions on Rayani Air’s Islamic corporate image and its impact on the future Islamic Airlines / Nadia Mohd Nazri...[et al.]. Voice of Academia (VOA) , 16 (1) . pp. 50-56. ISSN 2682-7840.

Mohd Nooh, Norasmah and Rosli, Norsyafiqah (2013) Perceptions towards service quality and impact on repatronage intention at Melaka River Cruise / Norasmah Mohd Nooh and Norsyafiqah Rosli. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Noon, Yusnita (2000) A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Mohd Noor, Nor Hamiza and Omar, Siti Nazirah and Mahphoth, Mohd Halim (2011) Customer satisfaction on services cape towards re-patronage intention: a study of hotels and resorts in Ayer Keroh Melaka / Nor Hamiza Mohd Noor, Siti Nazirah Omar and Mohd Halim Mahphoth. [Research Report] (Unpublished)

Mohd Norzaini, Ahmad Nubli (2015) Evaluating user satisfaction on synchronous e-learning in information technology training / Ahmad Nubli Mohd Norzaini. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Mohd Pauzi, Yusnida (2009) The customer satisfaction toward supporting services of teaching and learning activities provided by USIM / Yusnida Mohd Pauzi. [Student Project] (Unpublished)

Mohd Rafdzi, Siti Shahayu (2015) Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi. [Student Project] (Unpublished)

Mohd Rafien, Nor Shahrina and Ab Hassan, Zunaidah and Othman, Azhana (2011) Service quality in hospitality industry: a study of homestay in Melaka / Nor Shahrina Mohd Rafien, Zunaidah Ab Hassan and Azhana Othman. In: Across Borders.. Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka , Alor Gajah, Melaka , p. 23 . ISBN 978-967-11354-1-9. (Submitted)

Mohd Raihan, Nurul Shahiera and Osman, Suriati and Abdul Rahman, Faradewi Bee and Ismail, Faridah Hanim and Isa, Nina Farisha (2022) Selection attributes of Korean restaurant based on customer satisfaction and loyalty/ Nurul Shahiera Mohd Raihan ... [et al.]. Journal of Tourism, Hospitality and Culinary Arts , 14 (1) . pp. 53-73. ISSN 1985-8914 ; 2590-3837.

Mohd Ralim, Nadilah (2016) Exploring factors contributing to students satisfaction in blended learning environments: case of Universiti Kuala Lumpur Malaysia institute of information technology / Nadilah Mohd Ralim. Masters Thesis , Universiti Teknologi MARA .

Mohd Ramlee, Noridawati (2010) Tenant perception on factors that should be in the shopping mall case study: Plaza Alam Sentral (Shah Alam) SACC Mall (Shah Alam) Aeon Bukit Tinggi Shopping Centre (Klang) Aeon Bukit Raja Sopping Centre (Klang) / Noridawati Mohd Ramlee. Degree Thesis , Universiti Teknologi MARA .

Mohd Rashid, Ahmad Haziq (2014) Customers' satisfaction towards Islamic banking / Ahmad Haziq Mohd Rashid. [Student Project] (Unpublished)

Mohd Rashid, Salimah and Huam, Hon Tat and Thoo, Ai Chin and Md Rasli, Amran and Abd Hamid, Abu Bakar and Baharun, Rohaizat (2010) Pengaruh persekitaran dalaman dan rekabentuk kompleks membelibelah ke atas tingkah-laku pembelian pengguna / Salimah Mohd Rashid...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings , 26 to 27 May 2010 , SP Inn Hotel, Sungai Petani Kedah, Malaysia .

Mohd Rasmadi, Ellya Syaira and Pisol, Nur Ernie Ezura (2021) Factor affecting customer satisfaction on utilizing kiosk at Quick Service Restaurant (QSR) / Ellya Syaira Mohd Rasmadi and Nur Ernie Ezura Pisol. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mohd Rayzal, Hannah (2017) Factors affecting customer relationship management practices of ETD Makmur (M) Sdn Bhd / Hannah Mohd Rayzal. [Student Project] (Unpublished)

Mohd Razali, Haslizahanim (1999) A study on the effect of service quality toward customer loyalty at Telekom Malaysia Berhad / Haslizahanim Mohd Razali. [Student Project] (Submitted)

Mohd Razali, Muhamad Farhan (2021) Case study : Mr. DIY / Muhamad Farhan Mohd Razali. [Entrepreneurship Project] (Unpublished)

Mohd Razali, Nor Azimah (2012) A study on customers’ satisfaction toward online shopping / Nor Azimah Mohd Razali. [Student Project] (Unpublished)

Mohd Razali, Norhayu (2015) The influences of service quality dimension towards customer satisfaction at Takaful Company in Malacca / Norhayu Mohd Razali. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Razali, Nurul Liyana (2020) Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. [Student Project] (Unpublished)

Mohd Razi, Nurhidayah and Azahari, Muhammad Zahir Reza and Jusoh, Muhammad Kamil and Abu Khanifah, Muhammad Faris (2014) User satisfaction on i-learn as Learning Management System (LMS) among UiTM Segamat degree student / Nurhidayah Mohd Razi ... [et al.]. [Student Project]

Mohd Ridzuan, Nur Amira (2023) The effect of e-service quality on customer engagement behaviours via online customer experience and customer satisfaction: insight from the luxury hotels in Malaysia / Nur Amira Mohd Ridzuan. Masters Thesis , Universiti Teknologi MARA (Kampus Puncak Alam) .

Mohd Rizal, Nazihah (2021) The challenges of asnaf entrepreneurs under Teraju Usahawan Asnaf (TERAS) in Selangor Zakat Board (LZS) during the era of COVID-19 / Nazihah Mohd Rizal. [Student Project] (Submitted)

Mohd Rosli, Nur Athirah and Kamarudzaman, Nurul Aimie (2017) Customer loyalty towards the usage of public transportation among non-residential students in Lembah Bujang / Nur Athirah Mohd Rosli and Nurul Aimie Kamarudzaman. [Student Project] (Submitted)

Mohd Rosli, Nur Fatin and Mohammad Lotpi, Muhammad Harraz (2021) The effect of physical environment of restaurant towards customer satisfaction / Nur Fatin Mohd Rosli and Muhammad Harraz Mohammad Lotpi. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mohd Rosly, Nor Hidayah (2014) Factors that influence consumer credit / Nor Hidayah Mohd Rosly. [Student Project] (Unpublished)

Mohd Rozi, Aiman Hafizi (2016) User satisfaction towards rail public transport services in Sabah by Sabah State Railway / Aiman Hafizi Mohd Rozi. [Student Project] (Unpublished)

Mohd Saad, Shakirah (2023) Evaluation of artificial intelligence's impact on customer service / Shakirah Mohd Saad. In: FBM INSIGHTS.. Universiti Teknologi MARA, Kedah , Universiti Teknologi MARA, Kedah , pp. 52-54 . ISBN 2716-599X.

Mohd Saad, Siti Aishah (2016) The usage of e-commerce among the employee (focus on trust, privacy and security) towards customer satisfaction at Jabatan Ukur dan Pemetaan Kedah / Siti Aishah Mohd Saad. Degree Thesis , Universiti Teknologi MARA Pahang .

Mohd Sabir, Nur Khairani Ayuni and Doi Mat, Nurfarahana (2019) Evaluation of tangibility elements in students’ satisfaction during Program Pemantapan Destini Siswa (PDS) at homestay Kg. Pasir Raja / Nur Khairani Ayuni Mohd Sabir and Nurfarahana Doi Mat. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mohd Saffian, Ahmad Sharizal (2011) Customers level of satisfaction on services provided by Pusat Pungutan Zakat Labuan Federal Territory / Ahmad Sharizal Mohd Saffian. [Student Project] (Submitted)

Mohd Saffian, Suzana (2006) Customers level of satisfaction on services provided by Sabah technical, Petronas Carigali Sabah region in Kota Kinabalu / Suzana Mohd Saffian. [Student Project] (Submitted)

Mohd Sah, ‘Awida (2011) Service quality and customer satisfaction at the Katerina Hotel. [Student Project] (Unpublished)

Mohd Said, Farizan (2008) Customers satisfactions and service quality at the Jabatan Pendaftaran Negara / Farizan Mohd Said. [Student Project] (Unpublished)

Mohd Said, Siti Aieshah (2007) Customer satisfaction on the food and beverage line services: Putrajaya Marriott Hotel. [Student Project] (Unpublished)

Mohd Saidi, Nurul Aizzat (2014) User satisfaction regarding the libraries facilities in Perpustakaan Tun Dr. Ismail (PTDI), UiTM Cawangan Johor Bahru, Kampus Pasir Gudang / Nurul Aizzat Mohd Saidi. Industrial Training. UiTM Cawangan Johor Kampus Pasir Gudang , Universiti Teknologi MARA, Johor . (Unpublished)

Mohd Salim, Nasuha (2019) Factor that influence brand loyalty of global cosmetic brand among Generation Y. [Student Project]

Mohd Salim, Syazwani (2019) Factors that influence brand loyalty towards brand of smartphone among Generation Y / Syazwani Mohd Salim. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Salleh, Mazni (2014) Usability evaluation on user satisfaction of CRM system in tractors Malaysia / Mazni Mohd Salleh. Masters Thesis , Universiti Teknologi MARA (UiTM) .

Mohd Salleh, Mohamad Shamsul Aizat (2013) Factors affecting online shopping behaviour in Malaysia / Mohamad Shamsul Aizat Mohd Salleh. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Mohd Salleh, Mohammad Zaim and Muhamad Yunus, Nor Sara Nadia and Abdul Ghani, Nadiah Maisarah and Arifin, Norafifa and Mohd Ali, Ainunnazlee (2018) The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]. Advances in Business Research International Journal (ABRIJ) , 4 (2) . pp. 63-68. ISSN 2462-1838. (Submitted)

Mohd Sani, Farazila (2001) The important of quality service towards customer satisfaction / Farazila Mohd Sani. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Shakeri, Nursyafina (2021) Case Study : Rozaimi Optometrist / Nursyafina Mohd Shakeri. [Entrepreneurship Project] (Unpublished)

Mohd Shalahim, Nadia Farhan (2010) Foreigner’s satisfaction towards tourism Malaysia Pahang’s services / Nadia Farhan Mohd Shalahim. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Sharif, Nadiah (2010) A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Shariff, Norlaily (1997) A study on customer satisfaction on Adam International Roaming Service / Norlaily Mohd Shariff. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mohd Sharip, Muhammad Farhan (2017) Factors affect customer loyalty towards telecommunication among students in Faculty of Business Management. [Student Project]

Mohd Sharip, Muhammad Farhan (2017) Factors affect customer loyalty towards telecommunication among students in Faculty of Business Management. [Student Project] (Unpublished)

Mohd Sohaimi, Mohd Amirul Shafeeq (2013) Factors influencing customers decision in choosing ASNB unit trust products : case study on ASNB Kuala Terengganu / Mohd Amirul Shafeeq Mohd Sohaimi. Industrial Training. Bachelor Of Business Administration (Hons) Marketing , Universiti Teknologi MARA, Kelantan . (Unpublished)

Mohd Subri, Natrah and Azmi, Farrah Wahida (2016) Service process improvement for reducing customer waiting time at CIMB Bank Berhad Guar Chempedak Branch Kedah / Natrah Mohd Subri and Farrah Wahida Azmi. [Student Project] (Unpublished)

Mohd Suhaimi, Nur Najwa Faryhah (2022) Purchase of halal food through online applications: a case study among UiTM Dungun students / Nur Najwa Faryhah Mohd Suhaimi. [Student Project] (Submitted)

Mohd Suratin, Nur Hidiyaati (2025) Perodua Sales Sdn Bhd. Industrial Training. Faculty of Business and Management . (Unpublished)

Mohd Sutan, Mohd Syamsul (2008) The effectiveness of promotional mix to create customer awareness towards the existing of business sales TM Melaka in 2007 / Mohd Syamsul Mohd Sutan. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Tahir, Khairol Amin (2000) Dissatisfaction of Telekom customers towards billing problems (Pahang Timur Region) / Khairol Amin Mohd Tahir. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Mohd Tahir, Mohd Zaid (1999) Customer service: the study on the effectiveness of the Elektrik Bestari in Kedai Tenaga Shah Alam Centre in providing electricity advisory service (information) for residential segments / Mohd Zaid Mohd Tahir. [Student Project] (Submitted)

Mohd Tohid, Haniza Anis (2021) Factors influencing visitors’ satisfaction towards green spaces in Tasik Melati at Kangar Perlis / Haniza Anis Mohd Tohid. Degree Thesis , Universiti Teknologi MARA Perlis .

Mohd Tormidzi, Syafawati (2011) Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi. Degree Thesis , Universiti Teknologi MARA Cawangan Kelantan .

Mohd Yasin, Munira (2007) Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Yasir @ Mohd Nasir, Nurul Khairoh (2021) Patronage factors of Tabung Haji among Muslim community in Kampung Gajah, Perak / Nurul Khairoh Mohd Yasir @ Mohd Nasir. [Student Project] (Submitted)

Mohd Yatim, Muhammad Farhan (2016) An analysis of service quality among tourists in Broga Hills / Muhammad Farhan Mohd Yatim. [Student Project] (Unpublished)

Mohd Yusof, Noor Hidayah and Ab Halim, Nur Syamirah and Mohi, Zurinawati (2021) User experiences using e-Hailing food delivery service in Klang Valley/ Noor Hidayah Mohd Yusof, Nur Syamirah Ab Halim and Zurinawati Mohi. Journal of Tourism, Hospitality and Culinary Arts , 13 (2) . pp. 33-53. ISSN 1985-8914 ; 2590-3837.

Mohd Yusof, Norlaili (2008) A study on customer’s satisfaction toward quality service provided by Bank Islam / Norlaili Mohd Yusof. [Student Project] (Unpublished)

Mohd Yusof, Nur Ainina Nabilah (2017) Factors affecting online customer satisfaction among generation Y and Z. [Student Project]

Mohd Yusof, Yusmaliza (2002) A study on customer satisfaction toward services provided by Employees Provident Fund Social Security Training Institute (ESSET) / Yusmaliza Mohd Yusof. [Student Project] (Submitted)

Mohd Yusoff, Nurul Ashikin and Mohad Nasir, Siti Nurhidayah (2020) Technology and accessibility in hotel industry amongst Person with Disabilities (PwD): a review of customer satisfactions / Nurul Ashikin Mohd Yusoff and Siti Nurhidayah Mohad Nasir. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mohd Yusoff, Siti Sabariah (2013) A study on the customer service experience towards finance Department Of Universiti Malaysia Kelantan (UMK) Jeli Campus / Siti Sabariah Mohd Yusoff. [Student Project] Bachelor of Science (Hons.) Statistics. (Unpublished)

Mohd Zafri, Syahirah Aisyah (2019) Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd Zailan, Nur Shahidah (2023) Residents satisfaction towards affordable housing on physical and social dimension in Kluang, Johor / Nur Shahidah Mohd Zailan. Degree Thesis , Universiti Teknologi MARA (UiTM) .

Mohd Zain, Nur Zarawati (1998) A breakthrough on enhancing customer service quality with the formulation of strategic management at Sutera Inn Prima / Nur Zarawati Mohd Zain. Degree Thesis , Universiti Teknologi MARA, Terengganu .

Mohd Zainuddin, Wan Noorhayatie (2008) A study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in Klang Valley, Malaysia / Wan Noorhayatie Mohd Zainuddin. Masters Thesis , Universiti Teknologi MARA, Terengganu .

Mohd Zakuan, Zeti Zuryani and Ahmad Yusoff, Sakina Shaik (2012) Tebusrugi pengguna bagi barang cacat / Zeti Zuryani Mohd Zakuan and Sakina Shaik Ahmad Yusoff. [Research Report] (Unpublished)

Mohd Zani, Amirudin and Ngah, Nazlin Emieza and Mohamad, Zuraida and Mohammad, Nurul Izani and Abd Aziz, Najdah and Dato’ Haji Setia, Roszainora (2024) Customers’ satisfaction: factors affecting online shopping during COVID-19 pandemic. Jurnal Intelek , 19 (2) : 1 . pp. 1-11. ISSN 2682-9223.

Mohd Zin, Nurul Aida (2012) Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin. Degree Thesis , Universiti Teknologi MARA, Kelantan .

Mohd Zinin, Mohd Ruzaidi (2011) Customers satisfaction towards Ar-Rahnu Bank Rakyat / Mohd Ruzaidi Mohd Zinin. [Student Project] (Submitted)

Mohd Αmin, Siti Norfatihah (2018) Factor that affecting customer satisfaction on event management services in Vantage Five Sdn Bhd/ Siti Norfatihah Mohd Αmin. [Student Project]

Mohd. Areffin, Nurulhuda (2005) Customer satisfaction towards courier and delivery services: (a case of Poslaju National Courier, Kuala Lumpur). [Student Project] (Unpublished)

Mohd. Asri, Dian Aszyanti Atirah and Khairol Edwan, Khairunnajwa Edleena and Zulkifli, Muhammad Mustafa Mirza (2024) The influence of self-service kiosk technology on customer satisfaction at Subang International Airport: a proposed conceptual framework/ Dian Aszyanti Atirah Mohd. Asri, Khairunnajwa Edleena Khairol Edwan and Muhammad Mustafa Mirza Zulkifli. Borneo Akademika , 8 (2) . pp. 16-23. ISSN 2735-2250.

Mohd. Noh, Norfa Dila (2001) Enhancing the service quality as a strategy of maintaining competitive position in Malaysian telecommunication industry; a focus on Telekom Malaysia Berhad Gajah Berang, Malacca / Norfa Dila Mohd. Noh. [Student Project] Faculty of Business and Management. (Unpublished)

Mohd. Radzi, Rafiza and Ahmad, Aini Yusaimi and Mohd. Beon, Maimunah (2015) Strategic service enhancement towards customer satisfaction in Maybank Simpang Kuala / Rafiza Mohd. Radzi ... [et al.]. [Student Project] (Submitted)

Mohd. Yusop, Nuramira and Zakaria, Siti Munawarah (2010) Food-service industry: an overview of attributes that influences customers to repeat purchase intention / Nuramira Mohd. Yusop and Siti Munawarah Zakaria. In: ReCAMSS 2010 , UiTM Cawangan Kedah .

Mohi, Zurinawati and Zaireen, Abu and Sulaiman, Maimunah (2014) Brand personality dimensions and their effects on customer satisfaction in Kuala Lumpur hotels / Zurinawati Mohi …[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA) , 6 (1) . pp. 37-44. ISSN 1985-8914 , 2590-3837.

Mohtar, Nor Marina (2007) Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar. [Student Project] Faculty of Business and Management. (Unpublished)

Moidi, Ketty Suhailah (2014) A study on customer satisfaction (service quality, price and image) towards cafeterias of UiTM, Sabah / Ketty Suhailah Moidi. [Student Project] (Unpublished)

Mojuntin, Prudence James and Muksin, Nur Zahira (2011) To study the level of customer satisfaction towards public counter service / Prudence James Mojuntin and Nur Zahira Muksin. [Student Project] (Unpublished)

Mokhsin, Mudiana and Harun, Afdallyna Fathiyah and Abu Bakar, Murshidan and Abdullah, Fariq and Japar, Ar Eirwan (2020) The conceptual idea of recycling used cooking oil mobile application: A recommendation for environment sustainability / Mudiana Mokhsin … [et al.]. Borneo Akademika , 4 (3) : 2 . pp. 9-18. ISSN 2462-1641.

Mokhtar, Noradlina Batrisyia (2018) The effectiveness of ASNB portal toward customers satisfaction: study case in Amanah Saham Nasional Berhad Kuantan / Noradlina Batrisyia Mokhtar. [Student Project] (Unpublished)

Mokhtaruddin, Farihah (2011) The evaluation of facial expression in user experience / Farihah Mokhtaruddin. Degree Thesis , Universiti Teknologi MARA (UiTM) .

Moktar, Noradawiah and Zainuddin, Noraini and Omar, Noor Zaidah (2016) A study on customer satisfaction in the training service sector: Saffone Counselling Training and Consultant Sdn Bhd / Noradahwiah Moktar, Noraini Zainuddin and Noor Zaidah Omar. Masters Thesis , Universiti Teknologi MARA, Johor .

Montong, Aida (2018) Determinants of job satisfaction among employees at Kuching High Courts /Aida Montong. Masters Thesis , Universiti Teknologi MARA Cawangan Sarawak, Kampus Samarahan .

Morni, Nor Sara (2015) Customer satisfaction and loyalty of Desa Ilmu local supermarkets / Nor Sara Morni. [Student Project] (Unpublished)

Morshidi, Norbaini (2013) The role of emotional response in explaining perceived quality and customer satisfaction towards fine-dining restaurants / Norbaini Morshidi. Degree Thesis , Universiti Teknologi MARA, Sarawak .

Morsidi, Nur Aqidah (2020) Development of strategies in developing affordable housing from developer perspective / Nur Aqidah Morsidi. Degree Thesis , Universiti Teknologi MARA Cawangan Sarawak .

Mualasan, Faiezah Diyanah (2019) Factors influencing consumer behaviour on purchasing fast food / Faiezah Diyanah Mualasan. [Student Project] (Unpublished)

Muda, Aishah Masturah (2014) Assessing the level of customers' perception with the security and safety of car park at shopping malls / Aishah Masturah Muda. [Student Project] (Unpublished)

Muhamad, Azim Izzuddin and Osman, Mohd Najmie and Said, Nurul Nabila and Ma’rof, Nur Afiqah (2018) Determinants of customer relationship as mediating effect on service quality and customer loyalty: a case study Takaful Ikhlas / Azim Izzuddin Muhamad...[et al.]. In: International Business & Management Academic Colloquium 2018.. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah , Sungai Petani, Kedah , p. 29 . ISBN 9789670314563.