Items where Subject is "Malaysia"

A

Ab Khalik, Noor Izyan (2016) A study on service quality towards customer satisfaction of MPWS Rich Resources Sdn Bhd / Noor Izyan Ab Khalik. (2016) [Student Project] (Unpublished)

Abd Aziz, Nurul Nadia and Tarmuji, Nor Habibah and Samsudin, Mawarti Ashik and Baharum, Norzie Diana (2011) Examining SERVQUAL instrument on the study of relationship between customer satisfaction and the service quality of UiTM Jengka Pahang panel clinics / Nurul Nadia Abd Aziz … [et al.]. (2011) In: Prosiding KONAKA Konferensi Akademik 2011, 6-7 Disember 2011, Universiti Teknologi MARA Pahang.

Abd Samat, Norhafizah and Albert Gisip, Imelda (2022) Examining factors affecting online impulse buying of apparels among consumers in Kota Kinabalu / Norhafizah Abd Samat and Imelda Albert Gisip. (2022) Insight Journal (IJ), 9. pp. 1-9. ISSN 2600-8564

Abdul Rashid, Ahmad Fikri (2013) A case study of customer perceptions in determining the product quality of Perodua cars / Ahmad Fikri Abdul Rashid. (2013) [Student Project] (Unpublished)

Abdul Rashid, Mas Anom and Othman, Mohd Noor Azman (2009) e-Government: online service delivery evaluation in Pahang / Mas Anom Abdul Rashid and Mohd Noor Azman Othman. (2009) In: UNSPECIFIED.

Abdul Razak, Halimatul Saadiah (2010) Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak. (2010) [Student Project] (Unpublished)

Abdullah @ Ismail, Mohd Hafiz (2009) Factors that determining the selection of takaful agent amongst staffs of schools at Sura, Dungun / Mohd Hafiz Abdullah @ Ismail. (2009) [Student Project] (Unpublished)

Ahmad, Naizra (2014) A study on customer satisfaction towards counter service quality at Tenaga Nasional Berhad Taiping / Naizra Ahmad. (2014) [Student Project] (Unpublished)

Ahmad, Siti Salwah (1996) A study on customer's perception of children department in Metrojaya Bukit Bintang Kuala Lumpur / Siti Salwah Ahmad. (1996) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

Azizan, Farah Lina and Ahmad, Zulaiha and Afendi, Noor Afzainiza (2022) Consumers’ halal products purchase: an integration of TPB / Farah Lina Azizan, Zulaiha Ahmad and Noor Afzainiza Afendi. (2022) Insight Journal (IJ), 9. p. 21. ISSN 2600-8564

Azmi, Muhamad Afiq and Abdullah, Khairulnazrin (2013) Internal customer satisfaction toward service quality: A case study in Human Resource Department Tenaga Nasional Berhad Malacca / Muhamad Afiq Azmi and Khairulnazrin Abdullah. (2013) [Student Project] (Unpublished)

C

Che Omar, Hazwani (2018) The role of value relevance, ethical standards, and corporate philanthropic in determining customer satisfaction: a study of CSR within the industry of fast food restaurant / Hazwani Che Omar. (2018) [Student Project] (Unpublished)

D

Doraisamy, Barathy and Appannan, Santhi and M Varatharajoo, Parteeban and Shanmugam, Jaya Kumar and Woo, Hooi Kuan (2022) An empirical research on factors affecting customer satisfaction towards fintech products and services in Sungai Petani, Kedah / Barathy Doraisamy ... [et al.]. (2022) Journal of Academia, 10 (2): 12. pp. 122-135. ISSN 2289-6368

E

Engku Wok Zin, Engku Ahmad Mustafa and Wan Ab Aziz, Wan Asri and Tawang, Johari (2008) Government servant’s perception toward motor islamic insurance: A case study at Dungun / Engku Ahmad Mustafa Engku Wok Zin, Wan Asri Wan Ab Aziz and Johari Tawang. (2008) [Research Reports] (Unpublished)

F

Firdaus, Ummi Farhani (2024) The mediating effect of perceived value between service delivery and citizens’ satisfaction on urban transformation centre (UTC) in Malaysia / Ummi Farhani Firdaus. (2024) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

H

Harun, Sahhidan (2013) Measuring service quality level at One Stop Solution Pos Malaysia Butterworth : application of servqual dimension / Sahhidan Harun. (2013) [Student Project] (Unpublished)

Hashim, Mimi Zazira and Ahmed, Roziana and Abd Rahman, Mohd Khirzan Badzli (2008) A study of on-line payment awareness in Terengganu: a case of e-services offered by government / Mimi Zazira Hashim, Roziana Ahmed and Mohd Khirzan Badzli Abd Rahman. (2008) [Research Reports] (Unpublished)

Hasnan, Nurul Ain Hayati and Azman, Noor Amira (2014) The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman. (2014) [Student Project] (Unpublished)

I

Ismail, Mohd Noor Ismawi and Hanafiah, Mohd Hafiz and Hemdi, Mohamad Abdullah and Sumarjan, Norzuwana and Azdel, Abdul Aziz (2020) Determinants of customer acceptance and usage of mobile hotel reservation apps (MHRA): An exploratory factor analysis / Mohd Noor Ismawi Ismail ... [et al.]. (2020) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1). pp. 1-17. ISSN 1985-8914 ; 2590-3837

Ismail, Norfazli (1997) Employees (front-liner-personnel) perceptions of service quality at Bank Bumiputera Malaysia Berhad / Norfazli Ismail. (1997) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

J

Juanis, Roslinda (1999) Telekom Malaysia: customer satisfaction towards centrex services in Kota Kinabalu area / Roslinda Juanis. (1999) [Student Project] (Submitted)

K

Kamarudzaman, Farah Khayrina and Shamsul ‘Anuar, Fathi Shahira and Zainal Abidin, Izhar Hafifi and Usman, Samsul Bahri (2022) Social media influences towards consumer eating behaviour: a systematic review / Farah Khayrina Kamarudzaman, Fathi Shahira Shamsul ‘Anuar, Izhar Hafifi Zainal Abidin and Samsul Bahri Usman. (2022) Insight Journal (IJ), 9. pp. 10-20. ISSN 2600-8564

Khairudin, Shahirah (2013) Effect of e-service quality on online shopping customer satisfaction for students in UiTM Pulau Pinang / Shahirah Khairudin. (2013) [Student Project] (Unpublished)

M

Mahadza Hamid, Md. Hassannal and Mohammad Fariz, Nurfarahanim (2016) The customer satisfaction towards Kedai Rakyat 1 Malaysia / Md. Hassannal Mahadza Hamid and Nurfarahanim Mohammad Fariz. (2016) [Student Project] (Unpublished)

Mas Wan, Siti Nur Zuraida and Jafri, Nurul Aryani (2017) Customer satisfaction towards service quality in fast food restaurants / Siti Nur Zuraida Mas Wan & Nurul Aryani Jafri. (2017) [Student Project] (Unpublished)

Mat Ramly, Abuzar Al-Gefari (2012) A study on customer satisfaction of selected companies on equipment leasing service at Dungun Terengganu / Abuzar Al-Gefari Mat Ramly. (2012) [Student Project] (Unpublished)

Mat Shafie, Intan Syafinaz and Mohd Yusof, Yuslina Liza and Mahmood, Ainun Nadzirah and Mohd Ishar, Nor Irvoni and Jamal, Hartini Zuhaila and Abu Kasim, Noor Hidayatul Aini (2018) Factors influencing the adoption of e-payment: an empirical study in Malaysia / Intan Syafinaz Mat Shafie ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 53-62. ISSN 2462-1838

Md. Yunus, Padilah (2005) A study of customer satisfaction level at Telekom Malaysia / Padilah Hj. Md. Yunus. (2005) Degree thesis, thesis, Universiti Teknologi MARA.

Meor Chek Hussien, Meor Syahrizal Azryl (2001) A study on the internal customer satisfaction of Malaysian Shipping Agencies Sdn. Bhd / Meor Syahrizal Azryl Meor Chek Hussien. (2001) [Student Project] (Submitted)

Mohamad Shamshudin, Khadijah Athirah (2020) The relationship between employee attitudes towards customer satisfaction at Pejabat Setiausaha Kerajaan Negeri Pahang / Khadijah Athirah Mohamad Shamshudin. (2020) [Student Project] (Unpublished)

Mohamad Sheriff, Nooraini (2005) The influence of marketing, non marketing and demographic factors on pre-purchase stage of consumer decision-making process for private college in Malaysia / Nooraini Mohamad Sheriff. (2005) PhD thesis, thesis, Universiti Teknologi MARA.

Mohd, Nor Najihah (2014) SERVQUAL perception of employees in Malaysia Panpages Online Sdn. Bhd. / Nor Najihah Mohd. (2014) [Student Project] (Unpublished)

Mohd Ali, Khairul Anuar (2004) The relationship between quality training practices and internal customer satisfaction: An empirical study in Malaysian local authorities / Khairul Anuar Mohd Ali. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

Mohd Razali, Nurul Liyana (2020) Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. (2020) [Student Project] (Unpublished)

Mohd Salleh, Mohammad Zaim and Muhamad Yunus, Nor Sara Nadia and Abdul Ghani, Nadiah Maisarah and Arifin, Norafifa and Mohd Ali, Ainunnazlee (2018) The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 63-68. ISSN 2462-1838 (Submitted)

Mohd Zakuan, Zeti Zuryani and Ahmad Yusoff, Sakina Shaik (2012) Tebusrugi pengguna bagi barang cacat / Zeti Zuryani Mohd Zakuan and Sakina Shaik Ahmad Yusoff. (2012) [Research Reports] (Unpublished)

Mohd. Sanusi, Muliati (1998) Customer satisfaction survey on bulk product deliveries at Caltex Oil (M) Ltd / Muliati Mohd. Sanusi. (1998) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

N

Nawi, Muhammad Nazmi (2010) Study on customer satisfaction towards service quality in Kuwait finance house Kuala Lumpur main branch / Muhammad Nazmi Nawi. (2010) [Student Project] (Unpublished)

O

Omar, Muhamad and Othman, Jamaludin and Dali, Azizan and Ismail, Rozita (1985) Sambutan pengguna kereta berenjin petrol terhadap stesen servis Petronas di Kepong / Muhamad Omar ... [et al.]. (1985) [Student Project] (Unpublished)

Omar, Nor Asiah and Musa, Rosidah and Hassan, Faridah (2007) The roles of Member Relationship Proneness (MRP) and Programme Relationship Orientation (PRO) in creating store loyalty: evidence from retail loyalty programmes in Malaysia / Nor Asiah Omar, Rosidah Musa and Faridah Hassan. (2007) Journal of International Business, Economics and Entrepreneurship (JIBE), 13 (1). pp. 87-103. ISSN 0128-7494

Omar, Nur Athiqah (2017) Factors that contribute to the customer willingness to dine in at Deco Cafe / Nur Athiqah Omar. (2017) [Student Project] (Unpublished)

Omar Baki, Hanif (2017) Factors that influence Muslim's intention to purchase non-Muslim's halal food in Kangar / Hanif Omar Baki. (2017) [Student Project] (Unpublished)

P

Panit, Gloria (2013) The determinants and relationship of customer perceived factors on loyalty for electrical and electronic product brands in Sarawak / Gloria Panit. (2013) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

R

Raman, Nur Nazihah (2011) The analysis on how corporate image, service quality, customer satisfaction enhance customer loyalty towards Kopcel shoppe among members of KCB’s. Case study at Menara Celcom, Jalan Semarak, Kuala Lumpur / Nur Nazihah Raman. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

S

Sahari, Norshahniza and Moho Basir, Nora and Jangga, Rohani (2012) Factors of food dimension affecting customer satisfation in family restaurants / Norshahniza Sahari, Nora Mohd Basir and Rohani Jangga. (2012) [Research Reports] (Unpublished)

Sidek, Jaslan (2002) Customer's acceptance and satisfaction towards MODENAS motorcycles in Segamat / Jaslan Sidek. (2002) [Student Project]

T

Tuan Soh, Tuan Nordiana (2008) A study on customer’s satisfaction towards service quality of Al-Rajhi Bank / Tuan Nordiana Tuan Soh. (2008) [Student Project] (Unpublished)

Y

Yaacob, Nur Syahirah and Norudin, Norazwanie (2017) Determining the customer preferences of the fast food restaurant : Pizza Hut at Giant Hypermarket, Kuala Terengganu / Nur Syahirah Yaacob & Norazwanie Norudin. (2017) [Student Project] (Unpublished)

Yusli, Noor Syahirah (2016) The effect of innovativeness of physical environment and hosting quality towards guests satisfaction in hotel services / Noor Syahirah Yusli. (2016) [Student Project] (Unpublished)

Z

Zakaria, Nor Hidayah (2014) A study on customer perception towards services quality at Seberang Perai Municipal Council (MPSP) / Nor Hidayah Zakaria. (2014) [Student Project] (Unpublished)

Zakaria, Zainuddin and Aminiddin, Faizatul Akmam and Awang, Moktar (2004) Perceptions of part time students (EPJJ) towards the service quality offered at UiTM Dungun, Terengganu / Zainuddin Zakaria, Faizatul Akmam Aminiddin and Moktar Awang. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.