Items where Subject is "Malaysia"

A

e-Government: online service delivery evaluation in Pahang / Mas Anom Abdul Rashid and Mohd Noor Azman Othman. (2009) In: UNSPECIFIED.

A study on customer satisfaction towards counter service quality at Tenaga Nasional Berhad Taiping / Naizra Ahmad. (2014) [Student Project] (Unpublished)

A study on service quality towards customer satisfaction of MPWS Rich Resources Sdn Bhd / Noor Izyan Ab Khalik. (2016) [Student Project] (Unpublished)

A study on customer's perception of children department in Metrojaya Bukit Bintang Kuala Lumpur / Siti Salwah Ahmad. (1996) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

Internal customer satisfaction toward service quality: A case study in Human Resource Department Tenaga Nasional Berhad Malacca / Muhamad Afiq Azmi and Khairulnazrin Abdullah. (2013) [Student Project] (Unpublished)

A case study of customer perceptions in determining the product quality of Perodua cars / Ahmad Fikri Abdul Rashid. (2013) [Student Project] (Unpublished)

Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak. (2010) [Student Project] (Unpublished)

Examining SERVQUAL instrument on the study of relationship between customer satisfaction and the service quality of UiTM Jengka Pahang panel clinics / Nurul Nadia Abd Aziz … [et al.]. (2011) In: Prosiding KONAKA Konferensi Akademik 2011, 6-7 Disember 2011, Universiti Teknologi MARA Pahang.

Factors that determining the selection of takaful agent amongst staffs of schools at Sura, Dungun / Mohd Hafiz Abdullah @ Ismail. (2009) [Student Project] (Unpublished)

C

The role of value relevance, ethical standards, and corporate philanthropic in determining customer satisfaction: a study of CSR within the industry of fast food restaurant / Hazwani Che Omar. (2018) [Student Project] (Unpublished)

D

An empirical research on factors affecting customer satisfaction towards fintech products and services in Sungai Petani, Kedah / Barathy Doraisamy ... [et al.]. (2022) Journal of Academia, 10. ISSN 2289-6368

E

Government servant’s perception toward motor islamic insurance: A case study at Dungun / Engku Ahmad Mustafa Engku Wok Zin, Wan Asri Wan Ab Aziz and Johari Tawang. (2008) [Research Reports] (Unpublished)

F

The mediating effect of perceived value between service delivery and citizens’ satisfaction on urban transformation centre (UTC) in Malaysia / Ummi Farhani Firdaus. (2024) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

H

A study of on-line payment awareness in Terengganu: a case of e-services offered by government / Mimi Zazira Hashim, Roziana Ahmed and Mohd Khirzan Badzli Abd Rahman. (2008) [Research Reports] (Unpublished)

Measuring service quality level at One Stop Solution Pos Malaysia Butterworth : application of servqual dimension / Sahhidan Harun. (2013) [Student Project] (Unpublished)

The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman. (2014) [Student Project] (Unpublished)

I

Employees (front-liner-personnel) perceptions of service quality at Bank Bumiputera Malaysia Berhad / Norfazli Ismail. (1997) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

Determinants of customer acceptance and usage of mobile hotel reservation apps (MHRA): An exploratory factor analysis / Mohd Noor Ismawi Ismail ... [et al.]. (2020) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1). pp. 1-17. ISSN 1985-8914 ; 2590-3837

J

Telekom Malaysia: customer satisfaction towards centrex services in Kota Kinabalu area / Roslinda Juanis. (1999) [Student Project] (Submitted)

K

Effect of e-service quality on online shopping customer satisfaction for students in UiTM Pulau Pinang / Shahirah Khairudin. (2013) [Student Project] (Unpublished)

M

The relationship between employee attitudes towards customer satisfaction at Pejabat Setiausaha Kerajaan Negeri Pahang / Khadijah Athirah Mohamad Shamshudin. (2020) [Student Project] (Unpublished)

A study on the internal customer satisfaction of Malaysian Shipping Agencies Sdn. Bhd / Meor Syahrizal Azryl Meor Chek Hussien. (2001) [Student Project] (Submitted)

SERVQUAL perception of employees in Malaysia Panpages Online Sdn. Bhd. / Nor Najihah Mohd. (2014) [Student Project] (Unpublished)

The customer satisfaction towards Kedai Rakyat 1 Malaysia / Md. Hassannal Mahadza Hamid and Nurfarahanim Mohammad Fariz. (2016) [Student Project] (Unpublished)

Customer satisfaction survey on bulk product deliveries at Caltex Oil (M) Ltd / Muliati Mohd. Sanusi. (1998) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. (2020) [Student Project] (Unpublished)

The influence of marketing, non marketing and demographic factors on pre-purchase stage of consumer decision-making process for private college in Malaysia / Nooraini Mohamad Sheriff. (2005) PhD thesis, thesis, Universiti Teknologi MARA.

Factors influencing the adoption of e-payment: an empirical study in Malaysia / Intan Syafinaz Mat Shafie ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 53-62. ISSN 2462-1838

The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 63-68. ISSN 2462-1838 (Submitted)

A study of customer satisfaction level at Telekom Malaysia / Padilah Hj. Md. Yunus. (2005) Degree thesis, thesis, Universiti Teknologi MARA.

Tebusrugi pengguna bagi barang cacat / Zeti Zuryani Mohd Zakuan and Sakina Shaik Ahmad Yusoff. (2012) [Research Reports] (Unpublished)

Customer satisfaction towards service quality in fast food restaurants / Siti Nur Zuraida Mas Wan & Nurul Aryani Jafri. (2017) [Student Project] (Unpublished)

The relationship between quality training practices and internal customer satisfaction: An empirical study in Malaysian local authorities / Khairul Anuar Mohd Ali. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

A study on customer satisfaction of selected companies on equipment leasing service at Dungun Terengganu / Abuzar Al-Gefari Mat Ramly. (2012) [Student Project] (Unpublished)

N

Study on customer satisfaction towards service quality in Kuwait finance house Kuala Lumpur main branch / Muhammad Nazmi Nawi. (2010) [Student Project] (Unpublished)

O

Factors that influence Muslim's intention to purchase non-Muslim's halal food in Kangar / Hanif Omar Baki. (2017) [Student Project] (Unpublished)

Factors that contribute to the customer willingness to dine in at Deco Cafe / Nur Athiqah Omar. (2017) [Student Project] (Unpublished)

Sambutan pengguna kereta berenjin petrol terhadap stesen servis Petronas di Kepong / Muhamad Omar ... [et al.]. (1985) [Student Project] (Unpublished)

The roles of Member Relationship Proneness (MRP) and Programme Relationship Orientation (PRO) in creating store loyalty: evidence from retail loyalty programmes in Malaysia / Nor Asiah Omar, Rosidah Musa and Faridah Hassan. (2007) Journal of International Business, Economics and Entrepreneurship (JIBE), 13 (1). pp. 87-103. ISSN 0128-7494

P

The determinants and relationship of customer perceived factors on loyalty for electrical and electronic product brands in Sarawak / Gloria Panit. (2013) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

R

The analysis on how corporate image, service quality, customer satisfaction enhance customer loyalty towards Kopcel shoppe among members of KCB’s. Case study at Menara Celcom, Jalan Semarak, Kuala Lumpur / Nur Nazihah Raman. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

S

Customer's acceptance and satisfaction towards MODENAS motorcycles in Segamat / Jaslan Sidek. (2002) [Student Project]

Factors of food dimension affecting customer satisfation in family restaurants / Norshahniza Sahari, Nora Mohd Basir and Rohani Jangga. (2012) [Research Reports] (Unpublished)

T

A study on customer’s satisfaction towards service quality of Al-Rajhi Bank / Tuan Nordiana Tuan Soh. (2008) [Student Project] (Unpublished)

Y

The effect of innovativeness of physical environment and hosting quality towards guests satisfaction in hotel services / Noor Syahirah Yusli. (2016) [Student Project] (Unpublished)

Determining the customer preferences of the fast food restaurant : Pizza Hut at Giant Hypermarket, Kuala Terengganu / Nur Syahirah Yaacob & Norazwanie Norudin. (2017) [Student Project] (Unpublished)

Z

A study on customer perception towards services quality at Seberang Perai Municipal Council (MPSP) / Nor Hidayah Zakaria. (2014) [Student Project] (Unpublished)

Perceptions of part time students (EPJJ) towards the service quality offered at UiTM Dungun, Terengganu / Zainuddin Zakaria, Faizatul Akmam Aminiddin and Moktar Awang. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.