Items where Subject is "Customer services. Customer relations"

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Number of items at this level: 565.

A

ID23474 Abu Bakar, Nur Asilah (2018) Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar. [Student Project] (Unpublished)

ID24229 Ahmad, Norazidah (2015) The factors influencing customer satisfaction in hotel industry (case study: Hotel Seri Malaysia Sungai Petani) / Norazidah Ahmad. [Student Project] (Unpublished)

ID24223 Azhar, Nur Fazliana (2015) Barriers effective communication impact to productivity of employee in Hotel Seri Malaysia Kepala Batas / Nur Fazliana Azhar. [Student Project] (Unpublished)

ID24720 Ab.Ghani, Ammei Asraf (2009) A study on consumers needs among Indonesian migrant towards Celcom International Business Division / Ammei Asraf Ab.Ghani. [Student Project] (Unpublished)

ID24780 Ahmad Johan, Azizah (2010) A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan. [Student Project] (Unpublished)

ID25062 Ahmad Budaya, Kartini Afiqah (2015) A study on service quality dimensions towards customers’ satisfaction of Air Asia at Kuala Lumpur International Airport 2 / Kartini Afiqah Ahmad Budaya. [Student Project] (Unpublished)

ID26018 Ahmad Zolkifli, Yasmin Kaisah (2019) Passengers’ choice for full-service carrier airlines / Yasmin Kaisah Ahmad Zolkifli. [Student Project] (Unpublished)

ID25338 Abd. Rahman, Mohd Asyraf (2011) A study on customer retention in relation to service by cooperative provider in Takaful Ikhlas / Mohd Asyraf Abd. Rahman. [Student Project] (Unpublished)

ID21054 Ajit, Nani (2006) Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit. [Student Project] (Unpublished)

ID21446 Adam, Intan Adila (2007) The impact of servicescape towards Melaka International Trade Centre (MITC) service quality / Intan Adila Adam. [Student Project] (Unpublished)

ID21472 Abdul Rahman, Mohd Fadzli (2006) The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman. [Student Project] (Unpublished)

ID21517 Ainuddin, Siti Sofia (2017) The impact of flexible working hours toward employee's productivity in Politeknik Kota Bharu, Kelantan / Siti Sofia Ainuddin. [Student Project] (Unpublished)

ID22064 Abdul Hamid, Mohd Fauzi (2018) Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid. In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

ID22311 Abdul Ghani, Azlina (2006) A study on customers' perception towards service quality at the main counter of Amanah Saham Nasional Berhad, Kuala Lumpur / Azlina Abdul Ghani. [Student Project] (Unpublished)

ID22277 Abdul Rahim, Zulkefli (2018) Contract manufacturing service quality and its relationship with customer satisfaction and loyalty in F&B industry / Zulkefli Abdul Rahim. In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

ID25092 Anuwar, Nur Insyirah (2017) Adopting & measuring customer service quality (SQ) in Islamic banks: A case study in Bank Islam Malaysia Berhad in Segamat, Johor / Nur Insyirah Anuwar. [Student Project] (Unpublished)

ID26533 Abd Rahman, Edina and Abd Shukor, Nurannisa Syifa (2018) Customer review on Kinrara Resort, Selangor through booking.com and Agoda / Edina Abd Rahman and Nurannisa Syifa Abd Shukor. [Student Project] (Unpublished)

ID22362 Ambia, Norafidah (2001) Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia. [Student Project] (Unpublished)

ID26141 Azmin, Alya Izzatti and Azmi, Nik Nur Amalin Nadia and Abd Rashid, Nurfarain Hafifie (2018) Evaluating potential market acceptance of biomedical services of Pride Outlet Sdn Bhd / Alya Izzatti Azmin, Nik Nur Amalin Nadia Azmi and Nurfarain Hafifie Abd Rashid. [Student Project] (Unpublished)

ID24765 Adlan, Atira and Zulkifli, Asmaa’ Arinah (2015) Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli. [Student Project] (Unpublished)

ID26140 Al Bakri, Al Ashraf Zarif and Rusni, Nurul Azrina and Jaaffar, Ezuana (2018) Salient Customer Relationship Management (CRM) dimensions contributing to customer loyalty for UEMS in facility management / Al Ashraf Zarif Al Bakri, Nurul Azrina Rusni and Ezuana Jaaffar. [Student Project] (Unpublished)

ID21400 Ahmad Zulkifle, Farah Wahida (2006) Strategic approach in competitive and sales workflow analysis - a case study for neural / Farah Wahida Ahmad Zulkifle. [Student Project] (Unpublished)

ID21394 Ahmad Musa, Dina Azua (2008) The effectiveness of loyalty marketing programmed through real rewards trough customer relationship at Carrefour Subang Jaya / Dina Azua Ahmad Musa. [Student Project] (Unpublished)

ID21493 Abdul Hamid, Norizzati (2007) The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid. [Student Project] (Unpublished)

ID21399 Anuwar, Assma Nuraina (2018) The impact of flexible working hours towards employee's productivity at Felda D'saji Sdn. Bhd., Kuala Lumpur / Assma Nuraina Anuwar. [Student Project] (Unpublished)

ID24797 Abu Bakar, Azwani (2010) The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar. [Student Project] (Unpublished)

ID22457 Abdul Hamid, Siti Hajar (2005) A study on customer awareness and satisfaction towards Bai al'inah concept and services provided by Bank Rakyat, Jengka Branch / Siti Hajar Abdul Hamid. [Student Project] (Unpublished)

ID22319 Asirop, Fazilah (2004) A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop. [Student Project] (Unpublished)

ID30597 A. Raof, Rafidah and Ramli, Hasnida (2013) Perceived value towards Melaka River Cruise influencing customer retention / Rafidah A. Raof and Hasnida Ramli. [Student Project] (Unpublished)

ID27331 A.Raof, Rafidah (2018) Consumer purchase decision towards canned pineapple products: a case study in Malacca / Rafidah A.Raof. Masters thesis, thesis, Universiti Teknologi MARA.

ID32986 Ab Rahman, Noor Amira (2011) A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID31254 Ab Rahman, Noor Amirah and Ghazali, Nur Izzati Syazwani and Wan Ismail, Wan Nor Syazleen (2019) Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail. Masters thesis, thesis, Universiti Teknologi MARA Shah Alam.

ID19084 Abang Abdulrahman, Abang Zainoren (2012) Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 1 (1). Institute of Graduate Studies, UiTM, Shah Alam.

ID35563 Abas, Nurliyana (2014) Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas. In: TeSSHI 2014, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

ID28175 Abd Aziz, Norazilla (2010) Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz. [Student Project] (Unpublished)

ID49917 Abd Hadi, Norsaliha and Mat Zanggi, Ain Amalina and Ahmad, Azefa (2018) Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad. [Entrepreneurship Project] (Unpublished)

ID30460 Abd Malek, Nurul Nadia (2010) Customer expectation towards fresh milk and juice home delivery service / Nurul Nadia Abd Malek. [Student Project] (Unpublished)

ID31405 Abd Rahim, Sufiah Hayati (2009) A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim. [Student Project] (Unpublished)

ID52891 Abd Rahman, Nurul Shafikah and Seri, Nurul Jannah and Mohd Latib, Aizatul Aqilah and Kamal, Syazwani (2013) Hot Maid Cleaning Services / Nurul Shafikah Abd Rahman ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID35196 Abd Raman, Abd Latif and Abdul Mohsin, Abdul Amin and Mohd Noor, Mohd Faiz Ridwan (2013) The stages in decision making process that influence customer purchase decision in buying house at Penang : A case study at Taman Pancur Utama Penang / Abd Latif Abd Raman...[et al.]. [Student Project] (Unpublished)

ID30619 Abd Rashid, Ras Nurdiana (2014) A study on factors that contribute to customer satisfaction of Perkeso Kuala Pilah / Ras Nurdiana Abd Rashid. [Student Project] (Unpublished)

ID33950 Abd Razak, Annisa Ilyana and Ashaari, Awatif and Zakaria, Zalfaizah (2010) A study on student’s involvement in extracurricular activities towards student satisfaction: a case study among diploma students in UiTM Kedah / Annisa Ilyana Abd Razak ... [et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID28617 Abd Razak, Nor Fatin Amirah (2015) Consumer behavior of Islamic bank customers at Bank Rakyat Jelapang Branch, Ipoh, Malaysia / Nor Fatin Amirah Abd Razak. [Student Project] (Unpublished)

ID26187 Abd Wahid, Nur Syafinaz (2011) The impact of the Ar-Rahnu service quality on customer’s satisfaction at Bank Kerjasama Rakyat Malaysia Berhad, Seremban / Nur Syafinaz Abd Wahid. [Student Project] (Unpublished)

ID15704 Abd. Lait, Dg. Suraini (2009) User Satisfaction on printer materials in Perpustakaan Tun Abdul Razak (PTAR)2 / Dg. Suraini Abd. Lait. [Student Project] (Unpublished)

ID46343 Abdul Aziz, Adlina Anati and Mohd Tahir, Ain Nazira and Ibrahim, Lyana (2021) Blueprint : SaniSmart / Adlina Anati Abdul Aziz, Ain Nazira Mohd Tahir and Lyana Ibrahim. [Entrepreneurship Project] (Unpublished)

ID42051 Abdul Aziz, Amalina and Amiruddin, Nurul Ain (2018) The influence of customers’ online review to the hotels’ services performance in Malaysia / Amalina Abdul Aziz & Nurul Ain Amiruddin. [Student Project] (Unpublished)

ID52276 Abdul Halim, Muhammad Faris Anuar and Md Zulpakar, Nurul Amirah Amalia (2019) Service quality model in determining the factors affecting user satisfaction towards GrabCar Service in Sungai Petani / Muhammad Faris Anuar Abdul Halim and Nurul Amirah Amalia Md Zulpakar. [Student Project] (Unpublished)

ID29299 Abdul Halim, Abdul Hamid and Zamri, Muhammad Hafizi and Mohd Rasid, Mohd Faizol Rizal (2018) The effect of individualism and collectivism on customer satisfaction in retail sector asian versus western culture / Abdul Hamid Abdul Halim, Muhammad Hafizi Zamri and Mohd Faizol Rizal Mohd Rasid. Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (SI). pp. 23-29. ISSN 2550-1429

ID28130 Abdul Halim, Norlela (2011) A study on the effectiveness of Customer Relationship Management (CRM) at Takaful Ikhlas Sdn Bhd / Norlela Abdul Halim. [Student Project] (Unpublished)

ID47424 Abdul Jamil, Hazwani Amira (2018) Analysis of customer loyalty towards Askco Sdn. Bhd. / Hazwani Amira Abdul Jamil. [Student Project]

ID43012 Abdul Kareem, Siti Zahara and Yahaya, Noor llie Zuhaili (2018) Factors affecting customer loyalty on mobile internet subscription among non-resident students in UiTM Kedah / Siti Zahara Abdul Kareem and Noor llie Zuhaili Yahaya. [Student Project] (Submitted)

ID41490 Abdul Latif, Ahmad Termizi and Saad, Jamaluddin and Othman, Md. Zin and Haniff, Mohd Shariff and Ahmad, Zakaria (1985) A study on the level of acceptance of automated teller machine card-holders of Bank Bumiputra Malaysia Berhad in Kuala Lumpur and Petaling Jaya towards the on-premise service of ATM, BBMB / Ahmad Termizi Abdul Latif ... [et al.]. [Student Project] (Unpublished)

ID30439 Abdul Malek, Nurul Hanim (2009) Expectations and perceived value of customer satisfaction towards counter service provided by Employee’s Provident Fund (EPF) Muar / Nurul Hanim Abdul Malek. [Student Project] (Unpublished)

ID30690 Abdul Malek, Rosmalawaty and Abd Rahman, Fathiah (2015) The impact of Customer Relationship Marketing (CRM) on customer loyalty in Holiday Inn, Melaka / Rosmalawaty Abdul Malek and Fathiah Abd Rahman. [Student Project] (Unpublished)

ID33992 Abdul Malik, Mat Zulazwan (2014) The factors that influence customer preferences to choose Celcom Axiata as network provider in Kota Bharu Kelantan / Mat Zulazwan Abdul Malik. Industrial Training. Universiti Teknologi MARA Cawangan Kelantan, Kota Bharu. (Unpublished)

ID28629 Abdul Momen, Firdausiah (2014) A study on service quality towards customer satisfaction : Eastern College of Kota Kinabalu Sabah region. / Firdausiah Abdul Momen. [Student Project] (Unpublished)

ID32816 Abdul Momen, Firdausiah (2014) A study on service quality towards customer satisfaction: Eastern College of Kota Kinabalu Sabah region / Firdausiah Abdul Momen. [Student Project] (Unpublished)

ID46876 Abdul Murad, Safwan Marwin and Sivapathy, Arunnaa and Mohd Nor, Annuar Aswan (2021) The impact of performance expectancy on purchasing travel products via online travel agents websites: gender as moderator / Safwan Marwin Abdul Murad ... [et al.]. Voice of Academia, 17 (1). pp. 116-128. ISSN 26827840

ID20864 Abdul Rahim, Jihan Ayuni (2008) Factors that creates customer awareness on the promotion strategies made by Melaka Stadium Corporation / Jihan Ayuni Abdul Rahim. [Student Project] (Unpublished)

ID29251 Abdul Rahman, Abdul Rais and Tamby Chik, Chemah and Mohd Zahari, Mohd Salehuddin (2018) Do ‘Kafeteria Sihat’ attributes influence customers’ post purchase behaviour? / Abdul Rais Abdul Rahman, Chemah Tamby Chik, Mohd Salehuddin Mohd Zahari. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 10 (1). pp. 1-15. ISSN 1985-8914 ; 2590-3837

ID39467 Abdul Rahman, Aqira Farisa and Muhd Pauzi, Asmaa Najwa and Juim, Malinda and Hashim, Muhamad Mirza and Sakarang, Abdul Rahman (2016) Fundamentals of entrepreneurship (ENT300) : case study on Di Moda Fashion Boutique / Aqira Farisa Abdul Rahman. [Entrepreneurship Project] (Unpublished)

ID14103 Abdul Rahman, Nor Irwani (2015) Environmental oriented corporate social responsibility and customer loyalty:corporate image as a mediator / Nor Irwani Abdul Rahman. Masters thesis, thesis, Universiti Teknologi MARA.

ID31243 Abdul Rahman, Siti Nor Azimah (2012) A study on the effects of service quality dimension towards customer retention in Hotel Hallmark Leisure, Melaka / Siti Nor Azimah Abdul Rahman. [Student Project] (Unpublished)

ID19097 Abdul Rashid, Mas Anom (2012) Electronic government maturity stage, user’s adoption and user’s satisfaction level / Mas Anom Abdul Rashid. In: THE DOCTORAL RESEARCH ABSTRACT. IPSis Biannual Publication, 1 (1). Institute of Graduate Studies, UiTM, Shah Alam.

ID29824 Abdul Rashid, Mas Anom and Othman, Mohd Noor Azman (2010) User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman. Gading Journal for the Social Sciences, 14 (1). pp. 55-66. ISSN 2600-7568

ID54543 Abdul Razak, Nuramirah Izni and Abdul Rahim, Durra Fatanah (2017) The influences of background music on dined customer in restaurant / Nuramirah Izni Abdul Razak and Durra Fatanah Abdul Rahim. [Student Project] (Unpublished)

ID40787 Abdul Razak, Nor Hidayatun and Abd Wahab, Rahimah and Abd Jabar, Faizan and Harun, Norlaili and Samsudin, Mawarti Asyik and Abd Majid, Azeman (2013) The effectiveness of the halal communication on muslim consumers' buying behaviour / Nor Hidayatun Abdul Razak …[et al.]. In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia.

ID31274 Abdul Razak, Siti Nur Aminah and Mohd Mahidin, Zawiah (2014) Customer satisfaction level through services quality of MARA / Siti Nur Aminah Abdul Razak and Zawiah Mohd Mahidin. [Student Project] (Unpublished)

ID34038 Abdul Shukor, Nor Hayati and Abu Hasan, Norraidah and Syed Mohd Fuzi, Sharifah Faatihah and Moulton, Noorie Haryaniee and Ahmad, Jasmine (2010) Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

ID54297 Abdul Talib, Noor Asyekeen (2002) The distributors satisfaction level towards distribution system / Noor Asyekeen Abdul Talib. [Student Project] (Unpublished)

ID34022 Abdul Wahab, Norasheda and Mohd Razi, Nur Fazidah (2010) Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID44653 Abdullah, Asmah and Mat Jusoh, Norashikin and Mohammad, Norlena and Che Hussin, Rahimah and Wan Akil, Wan Mazehi and Samuni, Zakaria (1986) Keberkesanan rancangan Radio Malaysia Ibukota pada pandangan umum (RMIK) / Asmah Abdullah … [et al.]. [Student Project] (Unpublished)

ID36757 Abdullah, Fatihah Norazami and Abd Rashid, Nurazlina and Syazana Jamil, Nur Izzati (2018) Examining the determinants of international brand recognition among Malaysian consumers in Kuala Lumpur / Fatihah Norazami Abdullah...[et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 32. ISBN 9789670314563

ID13050 Abdullah, Firdaus and Alwi, Mohd Rashidee and Voon, Boo Ho and Lee, Nagarajah (2007) Measuring and managing franchisee satisfaction : a study of academic franchising / Firdaus Abdullah ... [et al.]. Social and Management Research Journal (SMRJ), 5 (1). pp. 91-102. ISSN 1675-7017

ID20023 Abdullah, Noordini (2016) Modeling the relationship of research university brand image on students’ satisfaction and its effect on brand loyalty / Noordini Abdullah. In: The Doctoral Research Abstracts. IGS Biannual Publication, 10 (10). Institute of Graduate Studies, UiTM, Shah Alam.

ID19326 Abdullah, Norshafina (2007) The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah. [Student Project] (Unpublished)

ID28671 Abu Bakar, Nor Asmarina (2011) A study on the customer satisfaction toward agent services at MCIS Zurich Melaka Branch / Nor Asmarina Abu Bakar. [Student Project] (Unpublished)

ID15258 Abu Bakar, Rahil and Dzulkifli, Norfarahin (2013) Customer satisfaction towards service quality of public bus transport: a case study at Melaka Central (MC) / Rahil Abu Bakar and Norfarahin Dzulkifli. [Student Project] (Unpublished)

ID20831 Abu Yazid, Hasrol Amri (2006) Customer satisfaction towards sales services provided by showroom sales staff at Sime UEP Properties Berhad Subang Jaya / Hasrol Amri Abu Yazid. [Student Project] (Unpublished)

ID16692 Abu Zaireen, Nadiah (2013) The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen. Masters thesis, thesis, Universiti Teknologi MARA.

ID52679 Adam, Nur Farah Ain (2021) Case Study : Ainaa Beauty / Nur Farah Ain Adam. [Entrepreneurship Project] (Unpublished)

ID44025 Adnan, Muhamad Sahidan (2013) The effectiveness of micro financial (Ar-Rahn) towards empowering the small muslim entrepreneur in Kelantan / Muhamad Sahidan Adnan. [Student Project] (Unpublished)

ID18744 Adzam Yukhairiz, Nur Shuhada (2017) The effect of leadership styles towards person organization fit among teachers in Sekolah Kebangsaan Batu Laut / Nur Shuhada Adzam Yukhairiz. [Student Project] (Unpublished)

ID39694 Ahmad, Muhammad Azlan Shah and Mustapha, Danial and Buta, Delef and Dahlan, Bahtiar (2015) Fundamental Of Entrepreneurship (ENT 300) My Cakoi Planet (Mcp) / Muhammad Azlan Shah Ahmad. [Entrepreneurship Project] (Unpublished)

ID35159 Ahmad, Murzamir and Osman, Norhasnisam and Mukhtar, Farah Wahida (2017) Towards service quality improvement for passenger satisfaction at intercity express bus services / Murzamir Ahmad...[et al.]. [Student Project] (Unpublished)

ID32120 Ahmad, Nur Farah Wahida (2014) The level of customer satisfaction towards services cape in city campus libraries provided by higher education in Melaka, Melaka Bandaraya Bersejarah / Nur Farah Wahida Ahmad. [Student Project] (Unpublished)

ID48694 Ahmad, Nursaadatun Nisak and Abdul Wahid, Siti Daleela and A.Tambi, Abdul Malek (Prof. Madya Dr.) (2011) Potential factors leading to training effectiveness: A study of executive employees at government office of Perak / Nursaadatun Nisak Ahmad, Siti Daleela Abdul Wahid and Abdul Malek A.Tambi. [Research Reports] (Unpublished)

ID31250 Ahmad Don, Siti Nor Hidayah (2010) Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don. [Student Project] (Unpublished)

ID42101 Ahmad Fuzir, Fatin Najua and A Rahman, Mohd Khirzan Badzli (2020) The mediating effect of customer satisfaction on the relationship between service quality, relationship quality, relationship quality, perceived value, and perceived price towards repurchase intention in the fast food industry / Fatin Najua Ahmad Fuzir and Mohd Khirzan Badzli A Rahman. Social and Management Research Journal (SMRJ), 17 (2). pp. 371-397. ISSN 0128-1089

ID33997 Ahmad Shafien, Fatin Nadhirah (2014) A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien. [Student Project] (Unpublished)

ID49872 Ahmad Subki, Nur Nadia Nazeera (2018) The relationship between service quality (SERVQUAL) and customer satisfaction towards unsought product: a case study of Icon Future Home / Nur Nadia Nazeera Ahmad Subki. [Student Project]

ID49873 Ahmad Sufian, Anis Suhaila (2018) Customers' purchase intention of new product from UMORIE Company / Anis Suhaila Ahmad Sufian. [Student Project]

ID50179 Ahmad Yusof, Noorazilah and Kabimbangan, Intan Rahimah (2016) Service delivery in public sector : a case study conducted at Labour Department / Noorazilah Ahmad Yusof and Intan Rahimah Kabimbangan. [Student Project] (Unpublished)

ID31285 Ahmad Zahdi, Azura and Nor Hashim, Nizman Hadi and Syed Mhd Hanafiah, Sharifah Arina (2020) Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah. Masters thesis, thesis, Universiti Teknologi MARA Shah Alam.

ID49717 Ahmad Zubir, Nasuha Husna (2018) The effect of loyalty programmes on customers retention among Alamanda shopping centre shoppers / Nasuha Husna Ahmad Zubir. [Student Project] (Unpublished)

ID50118 Ajin, Annette Evangeline (2016) Customer satisfaction towards service delivery of the District Office of Papar / Annette Evangeline Ajin. [Student Project] (Unpublished)

ID35036 Akbar, Jamaludin and Khamis, Muhammad Sazri and Mansor, Kamarul Ariffin (2006) A study on the students' perception of administrative service quality: a case of UiTM Kedah and Perlis / Jamaludin Akbar...[et al.]. [Research Reports] (Unpublished)

ID36762 Ali Akbar, Yong Azrina and Wan Mahamad, Wan Shahrul Aziah and Roslan, Izzatul Husna and Shaik Alaudeen, Muharratul Sharifah and Setapa, Mariam (2018) Logistic service quality as factors on brand trust / Yong Azrina Ali Akbar...[et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Kedah, p. 34. ISBN 9789670314563

ID34035 Alias, Muhammad Tarmizie and Md Salleh, Faridul Atrash and Abd Manaf, Nooraini (2010) Measurement the customer satisfaction towards the service quality at the Suri Delima Restaurant / Muhammad Tarmizie Alias...[et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID19944 Alias, Zuraini (2017) The relationship between servicescape, experiential values, self-image congruity and loyalty intention of customers towards department stores in Malaysia / Zuraini Alias. In: The Doctoral Research Abstracts. IGS Biannual Publication, 12 (12). Institute of Graduate Studies, UiTM, Shah Alam.

ID36439 Amran, Azira and Makhtar, Nurul Akhmar Asmidar and Syed Hazani, Syed Ahmad Asyraf (2012) Students satisfaction in foods by cafeteria of UiTM Dungun / Azira Amran, Nurul Akhmar Asmidar Makhtar & Syed Ahmad Asyraf Syed Hazani. [Student Project] (Unpublished)

ID41596 Amran, Nursabrina (2015) Implementation of customer service system using three-tier architecture / Nursabrina Amran. Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

ID33269 Andin Salamat, Azni Syafena and Ali, Norhidayah and Mohamed Isa, Zuraidah (2010) Customer behavior towards online shopping / Azni Syafena Andin Salamat...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

ID30881 Anuar, Azyyati and Shaharudin, Mohd Rizaimy and Baharuddin, Siti Nabihan (2011) Factors that influence customer preferences towards a private university in Sungai Petani, Kedah / Azyyati Anuar, Mohd Rizaimy Shaharudin and Siti Nabihan Baharuddin. Voice of Academia (VOA), 6 (1). pp. 73-88. ISSN 1985-5079

ID49505 Ariffin, Shahira and Abdul Manan, Hasman and Ahmad, Norsiah and Muhammad, Nur Shahrulliza and Hamdan, Fairus and S Kelana, Nur Sabrina (2021) Continuous intention to use technology of online food delivery services among young adults / Shahira Ariffin … [et al.]. Advances in Business Research International Journa, 7 (1): 5. pp. 56-64. ISSN 2462-1838

ID37903 Ariffin, Nur Izzatie (2012) The role of consumer perception towards customer acceptance of mobile customer relationship management (MCRM) / Nur Izzatie Ariffin. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID14732 Arifin, Nur Ainisa (2003) A study on the association between job-related motivational factors and job satisfaction. Job satisfaction among rank-and-file officers of the Royal Customs Department. A case study at Port Klang Selangor, Malaysia / Nur Ainisa Arifin. [Research Reports] (Submitted)

ID46641 Arma'in, Syaizatul Amira (2018) A study on service management strategy towards customer retention in provet group of companies Sdn. Bhd. / Syaizatul Amira Arma'in. [Student Project] (Unpublished)

ID33927 Arshad, Afizana Izura and Ahmad, Azimah and Abu Bakar, Siti Balkis (2010) A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID45841 Attaullah, Nur Bashirouh and Azmi, Nur Nadiah and Mohamad Azenal, Siti Nur Farhana and Said, Dayana and MD Rafi, Nurul Farina (2018) Nutrihealth indicator / Nur Bashirouh Attaullah ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID17730 Awang, Zaimatul (2013) Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang. Masters thesis, thesis, Universiti Teknologi MARA.

ID36370 Awang Bojeng, Awang Sebli and Zainal Abidin, Siti Nadia and Mohd Ibrahim, Soffian (2019) Dimension of taxpayers' perceived quality towards the behavioral intention in using e-filing of the inland revenue board of Malaysia (IRB) / Awang Sebli Awang Bojeng...[et.al]. Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

ID43581 Awang Tada, Dayang Shaniza (2015) Factors influencing customer satisfaction : Case of Kota Samarahan district office / Dayang Shaniza Awang Tada. [Student Project] (Unpublished)

ID34208 Ayob, Mohammad Zaki and Saman, Fatimah Mohd (2018) A study on key success factors and variables among cottage and village industries contributing towards consumers satisfaction and loyalty in Northern Kedah / Mohammad Zaki Ayob and Fatimah Mohd Saman. [Research Reports] (Unpublished)

ID33914 Azis, Ahmad Zamie and Kasmunee, Mohd Farhan and Ahmad, Jasmine (2010) Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

ID41729 Aziz, Anidah and Ibrahim, Lina Mazwein and Sahudin, Zahariah (2009) Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin. [Research Reports] (Unpublished)

ID2552 Azman, Zaharoff (1998) A study on the attitude towards patronizing the select store among the residents of SS18, Subang Jaya / Zaharoff Azman. Degree thesis, thesis, Universiti Teknologi MARA.

ID20926 Azmi, Muhamad Azhar Parid (2007) The contribution of product strategy towards readers' acceptance of the New Straits Times / Muhamad Azhar Parid Azmi. [Student Project] (Unpublished)

ID30513 Azmi, Nurulizza (2011) The problem of customer retention processes practices at TM SME MITC Melaka / Nurulizza Azmi. [Student Project] (Unpublished)

B

ID21311 Bakri, Siti Zubaidah (2007) Service quality factors effecting customer's behavioral intentions towards Selesa Beach Resort, Port Dickson / Siti Zubaidah Bakri. [Student Project] (Unpublished)

ID21059 Bahara, Noor Azfar Akmal (2007) A study on relationship between service quality and customer satisfaction towards Stadium Hang Jebat Melaka in 2007 / Noor Azfar Akmal Bahara. [Student Project] (Unpublished)

ID21192 Basri, Nurfadhilah (2008) The impact of the underpinnings of relationship marketing on customer loyalty in Telekom Malaysia / Nurfadhilah Basri. [Student Project] (Unpublished)

ID25113 Badie, Lia (2009) Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie. [Student Project] (Unpublished)

ID21408 Baruddin, Hashimah Wardah (2018) A study on the standard procedure and employee satisfaction towards the level of effectiveness in conducting performance appraisal based on employees perception at school of medical sciences, Universiti Sains Malaysia (USM) / Hashimah Wardah Baruddin. [Student Project] (Unpublished)

ID25361 Bada, Rebecca (2016) A study of the acceptance of plantation course in PPKS Mukah / Rebecca Bada. [Research Reports] (Unpublished)

ID47514 Bahmad Fuad, Rashida (1998) A study on the customer behaviour towards the level of services generated by Park May Berhad / Rashida Bahmad Fuad. Degree thesis, thesis, Universiti Teknologi MARA.

ID46364 Bahrin, Nurul Ummira and Musa @ Ngah, Siti Aminah and Mohamad Nor, Siti Masayu and Kamaluddin, Suhana Zuryati and Ahmad, Yusli Farhana (2008) Business Plan : Tadika Didik Murni / Nurul Ummira Bahrin ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID37753 Banus, Adrian (2013) The study on customers’ attitude towards online advertising in KTC Convention & Apartment SDN BHD / Adrian Banus. [Student Project] (Submitted)

ID54598 Bidin, Yeop Hussin and Abd Majid, Md Noh and Jusoh, Ibrahim (2006) A study on UiTM’s relationship with its East Coast Franchised Colleges / Yeop Hussin Bidin, Md Noh Abd Majid and Ibrahim Jusoh. [Research Reports] (Unpublished)

ID39531 Bouthahab, Iman Elsalehin (2012) Customers' heterogeneity and store patronage intention: a study of department stores in Libya / Iman Elsalehin Bouthahab. PhD thesis, thesis, Universiti Teknologi MARA.

ID47446 Bouthahaba, Iman Elsalhen and M. Hassan Khaled, Mariam. (2021) The mediating role of socio-economy on the relationship between customer lifestyles and the awareness of MobiCash banking services of Wahda Bank in Libya / Iman Elsalhen Bouthahaba and Mariam. M. Hassan Khaled. Journal of Emerging Economies & Islamic Research, 9 (1). pp. 88-107. ISSN (e-ISSN): 2289-2559

ID28701 Bujang, Norlisha (2010) The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang. [Student Project] (Unpublished)

ID42455 Bujang, Nur Zariffa Syafizza (2014) Factors affecting participant's satisfaction in agromarketing: Case study of FAMA Sarawak (Kuching & Samarahan) / Nur Zariffa Syafizza Bujang. [Student Project] (Unpublished)

ID36037 Bulat, Rohana (2019) ' Customers satisfaction towards the effectiveness of order cycle time management at perodua parts sales department / Rohana Bulat. [Student Project] (Unpublished)

ID39241 Busra, Mohamad Hafiez and Mohd Maley, Siti Shafiah and Maarup, Siti Nur Ain and Abdul Haziz, Hazliza and Ismadi, Khairunnisa (2010) Fundamentals of entrepreneurship (ENT300) : case study Chill out Lounge / Mohamad Hafiez Busra…[et al.]. [Entrepreneurship Project] (Unpublished)

C

ID26171 Che Din, Mohd Nazib and Jamsari, Mohamad Azmil and Sulaiman Azari, Muhammad Luqman (2018) Determining factor Influencing customer retention of insurance products and services: A case of sixma group / Mohd Nazib Che Din, Mohamad Azmil Jamsari and Muhammad Luqman Sulaiman Azari. [Student Project] (Unpublished)

ID21499 Che Min, Nuradlina (2006) Determining the factors that influence the sales volume: a case study of MVBD, Menara Kuala Lumpur / Nuradlina Che Min. [Student Project] (Unpublished)

ID47692 Che Amat, Nur Shazwani (2006) Bank Rakyat: winning customers through its products offerings / Nur Shazwani Che Amat. [Student Project] (Unpublished)

ID33033 Che Hashim, Ahmad Hafiz (2011) Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID27388 Che Husin, Rosharizan (2008) Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin. [Student Project] (Unpublished)

ID28672 Che Mansor, Nor Asman (2009) Marketing management vs. internal management problems (Customer service) in 4life Research Sdn Bhd / Nor Asman Che Mansor. [Student Project] (Unpublished)

ID53531 Che Noor Shan, Nor Ain Syamira (2021) Business Opportunity : K’La Pusat Kecantikan Rambut / Nor Ain Syamira Che Noor Shan. [Entrepreneurship Project] (Submitted)

ID53182 Che Senu, Nur Syafiqah (2021) Case Study : Neda Zainal Empire / Nur Syafiqah Che Senu. [Entrepreneurship Project] (Unpublished)

ID33990 Che Sulaiman, Nor Hasniah (2014) Expertise of salesperson influence customer purchase decision: A case study on Kemudi Timur Elektronik Sdn Bhd / Nor Hasniah Che Sulaiman. [Student Project] (Unpublished)

ID46040 Che Wan Nazami, Che Wan Nursyakira and Mohd Karim, Khairunnisa and Hashim Azmi, Nukhadija and Ruslan, Nurulikmila and Abu Baicar, Nuraslinda (2011) Fundamentals of Entrepreneurship : Groovy Tartlet / Che Wan Nursyakira Che Wan Nazami ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID32846 Che Yusoff, Che Zuren Yusrena (2012) The study of customers' acceptance towards Felda Prodata Systems Sdn Bhd inbound marketing programs in Kuala Lumpur / Che Zuren Yusrena Che Yussof. Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

ID33171 Cho, Sin Win and Md Isa, Normalisa and Salahuddin, Norkhazzaina and Sivapathy, Arunnaa and Ramlee, Afifah Alwani (2019) Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]. Voice of Academia (VOA), 15 (2). pp. 74-80. ISSN 2682-7840

ID44365 Chua, Bee Lia and Othman, Mohhiddin and Boo, Huey Chern and Ab.Karim, M. Shahrim and Ramachandran, Sridar (2009) Customer’s reaction to servicescape failure and associated recovery strategy: an exploration study in the food service industry / Chua Bee Lia ...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 1 (2). pp. 23-47. ISSN 1985-8914 , 2590-3837

D

ID54497 Din, Nurulhaida (2004) A study on customer perception towards service quality provided by Takaful Malaysia Berhad Langkawi branch / Nurulhaida Din. [Student Project] (Unpublished)

E

ID52570 Engku Wok Zin, Engku Ahmad Mustafa and Wan Ab Aziz, Wan Asri and Tawang, Johari (2008) Government servant’s perception toward motor islamic insurance: A case study at Dungun / Engku Ahmad Mustafa Engku Wok Zin, Wan Asri Wan Ab Aziz and Johari Tawang. [Research Reports] (Unpublished)

ID39007 Esmadol, Mohammed Irfan (2014) A study on customer expectations towards service quality of homestay in Kota Kinabalu, Sabah / Mohammed Irfan Esmadol. [Student Project] (Unpublished)

F

ID24312 Fadzil, Mohd Ikhmal (2010) The influence of design and typography on packaging effectiveness in the perception of the customers (radix fried chicken) / Mohd Ikhmal Fadzil. [Student Project] (Unpublished)

ID50124 Faesol, Mukhidah (2014) A study on customer's satisfaction of services towards Pelaburan Mara Berhad (PMB) / Mukhidah Faesol. [Student Project] (Unpublished)

ID49198 Fauzan, Nur Salwa (2018) The customer makes business company performs better a quantitative study of online customer service effectiveness in motherhood.com.my website / Nur Salwa Fauzan. Industrial Training. UiTM Cawangan Johor, Segamat, Johor. (Unpublished)

ID40697 Febian, Flaviana Ivy and Syed Annuar, Sharifah Nurafizah (2020) Intention to consume towards functional foods among senior citizen in Malaysia / Flaviana Ivy Febian and Sharifah Nurafizah Syed Annuar. Journal of International Business, Economics and Entrepreneurship, 5 (2). pp. 56-61. ISSN 2550-1429

ID49128 Firdaus, Ummi Farhani and Ahmad, Jasmine and Ladisma @ Awis, Mahadir (2017) Measuring service performance for Urban Transformation Centre / Ummi Farhani Firdaus, Jasmine Ahmad, and Mahadir Ladisma @ Awis. Journal of Administrative Science, 14 (2). pp. 1-11. ISSN 1675-1302

ID44251 Francis Belen, Julie (2008) Measuring customer satisfaction towards air traffic control service quality provided by Department of Civil Aviation, Kuching / Julie Francis Belen. [Student Project] (Unpublished)

G

ID13125 Geling, Alex Anderian (2013) The significant of a wayfinding plan for Jong’s crocodile farm and zoo as a factor to add customer satisfaction / Alex Anderian Geling. [Student Project] (Unpublished)

ID27791 Ghazali, Norhaini (2011) A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali. [Student Project] (Unpublished)

H

ID24981 Harun, Hashidah (2009) Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun. [Student Project] (Unpublished)

ID25010 Hamzah, Hazlina (2010) Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah. [Student Project] (Unpublished)

ID22343 Haron, Md Azmi (2001) A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron. [Student Project] (Unpublished)

ID25079 Hussain, Khairul Farhana (2011) A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain. [Student Project] (Unpublished)

ID21453 Halid, Khairunnisa (2006) A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid. [Student Project] (Unpublished)

ID41432 Haji Akir, Hajah Oriah and Malie, Senian and Omar, Noraida (2011) Customers perception of integrity initiatives in University Technology MARA : A case study of University Technology MARA Sarawak / Hajah Oriah Haji Akir ... [et al.]. [Research Reports] (Unpublished)

ID41891 Haji Hamit, Nazaruddin and Abg Ahmad, Dyg Ellyn Narisa and Macop, Gabriel (2008) A Study on the Climate for Creativity and Innovation : A Case Study of a 5 Star Hotel in Kuching, Sarawak / Nazaruddin Haji Hamit ... [et al.]. [Student Project] (Unpublished)

ID25393 Haji Sidi Ahmad, Mohd Hazizol (2015) Service quality and students' satisfaction toward the Academic Affairs Division Services: UiTM Sarawak students' perspectives / Mohd Hazizol Haji Sidi Ahmad. [Entrepreneurship Project] (Unpublished)

ID54564 Halib, Hazlin Hafaris (2002) A study on customer perception towards service quality provided by Tabung Haji’s hostel at Kompleks Tabung Haji Pulau Pinang / Hazlin Hafaris Halib. [Student Project] (Unpublished)

ID51038 Halim, Nur Atiqah and Mustafa, Ummi Kalsum (2019) The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa. [Student Project] (Unpublished)

ID31374 Halim, Siti Salwa (2015) The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim. [Student Project] (Unpublished)

ID44711 Hamad, Faarah Asmaisa (2012) The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad. [Student Project] (Unpublished)

ID54615 Hamidun, Nor Kartini and Mohammad, Nurul Shuhada (2019) Factors affecting customer satisfaction among students in fast food restaurant at Sungai Petani / Nor Kartini Hamidun and Nurul Shuhada Mohammad. [Student Project] (Submitted)

ID34467 Harun, Muhammad Shafiq (2015) The moderating effect of gender between customer quality factors and loyalty toward internet service provider in Malaysia / Muhammad Shafiq Harun. Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

ID2193 Hasan, Zuhairah and Zakaria, Ridhawati (2009) Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria. [Research Reports] (Unpublished)

ID52573 Hashim, Mimi Zazira and Ahmed, Roziana and Abd Rahman, Mohd Khirzan Badzli (2008) A study of on-line payment awareness in Terengganu: a case of e-services offered by government / Mimi Zazira Hashim, Roziana Ahmed and Mohd Khirzan Badzli Abd Rahman. [Research Reports] (Unpublished)

ID28445 Hashim, Nor Hasidah (2011) The relationship between customer satisfaction and service quality towards TM global products at Petaling Jaya / Nor Hasidah Hashim. [Student Project] (Unpublished)

ID29428 Hashim, Nurhazirah and Mohd Salleh, Mohammad Zaim and Muhamad Yunus, Nor Sara Nadia and Mat Shafie, Intan Syafinaz (2017) Customer satisfaction on e-SERVQUAL in Islamic online banking services / Nurhazirah Hashim …[et al.]. Advances in Business Research International Journal, 3 (2). pp. 1-8. ISSN 2462-1838

ID19204 Hassan, Muhaiza (2006) The relationship between job satisfaction and job effectiveness among employees at Jabatan Ketua Menteri, Ayer Keroh Melaka / Muhaiza Hassan. [Student Project] (Unpublished)

ID51742 Hazizan, Norzarifah and Basiran, Nor Fariza and Rajmi, Nurhafida and Roslan, Roshazwani (2019) ENT530: Klinik Dr. Fauziah / Norzarifah Hazizan … [et al.]. [Entrepreneurship Project] (Unpublished)

ID14816 Hemdi, Mohamad Abdullah (2009) Service employees' acceptance of hotel front office systems : A test of technology acceptance model / Mohamad Abdullah Hemdi. Esteem Academic Journal, 5 (2). pp. 1-19. ISSN 1675-7939

ID37852 Hj Ismail, Nurul Huda (2013) Factors that contribute to customer loyalty towards Telekom Malaysia Kuantan / Nurul Huda Hj Ismail. Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

ID53649 Hj. Ahad, Salina (2011) Customer's Satisfaction Towards the Counter Service : A Study at the Immigration Department, Kota Kinabalu, Sabah. / Salina Hj. Ahad. [Student Project] (Unpublished)

ID27782 Husain, Norhazimah and Abu Bakar, Zaynor Ashiqin (2013) Improving the public service delivery through client charter: a case study at Malacca Road Transport Department, UTC Malacca / Norhazimah Husain and Zaynor Ashiqin Abu Bakar. [Student Project] (Unpublished)

ID19544 Hussin, Suhailey (2007) The effectiveness of promotional activities towards creating customer awareness at Melaka International Trade Centre (MITC) / Suhailey Hussin. [Student Project] (Unpublished)

I

ID25284 Ibrahim, Mohamad Zaini (2011) Perception of customers on the most important criteria to be effective salesperson in TPM Technopark Sdn Bhd / Mohamad Zaini Ibrahim. [Student Project] (Unpublished)

ID25528 Idris, Mohd Zaki Shazwani (2010) Customer service at Companies Commission of Malaysia (Suruhanjaya Syarikat Malaysia or SSM), Melaka / Mohd Zaki Shazwani Idris. [Student Project] (Unpublished)

ID22378 Isa, Rafidah (2007) Customers' awareness towards products offered by Budayatama Corporation Sdn Bhd / Rafidah Isa. [Student Project] (Unpublished)

ID24237 Ismail, Aliya Huda (2015) Service quality and customer satisfaction towards banking sector: A case study of Bank Persatuan / Aliya Huda Ismail. [Student Project] (Unpublished)

ID19967 Ismail, Ida Rosnita and Ismail, Azman (2017) The roles of employees coaching towards employee outcomes / Nursaadatun Nisak Ahmad, Ida Rosnita Ismail and Azman Ismail. Social and Management Research Journal (SMRJ), 14 (2). pp. 72-88. ISSN 1675-7017

ID49516 Ibrahim, Muhammad Azman and Mohd Ruslan, Rafiatul Adlin and Yen, Thong Foong (2021) Food marketing: the influence of organic greenwash towards Malaysian consumers' trust: a conceptual paper / Muhammad Azman Ibrahim, Rafiatul Adlin Mohd Ruslan and Thong Foong Yen. Advances in Business Research International Journal, 7 (1): 5. pp. 135-141. ISSN 2462-1838

ID53193 Ibrahim, Nurul Jannatul Naimah (2021) Case Study : D&N Energy Enterprise / Nurul Jannatul Naimah Ibrahim. [Entrepreneurship Project] (Unpublished)

ID20882 Ibrahim, Mohammad Ariff (2006) Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim. [Student Project] (Unpublished)

ID39514 Ibrahim, Nurzahidah and Johari, Nor Bazlaa-Amani and Latip, Famiezza Ezza Fazirra and Mobil, Nurzulaikha Fuadani and Bakhtiar, Shasilla (2015) Fundamentals of Entrepreneurship (ENT300) : Homelicious Seafood Burger / Nurzahidah Ibrahim ...[et al.]. [Entrepreneurship Project] (Unpublished)

ID34304 Ibrahim, Sheha (2015) Assessing customer perception towards service quality (tangibility, reliability and responsiveness) at Section of Contribution EPF Kuantan / Sheha Ibrahim. Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

ID19549 Impian, Zurhaida (2008) The effectiveness of promotional mix done by Pusat Zakat Melaka (PZM) to create customers' awareness in Melaka Tengah area in fulfilling their zakat obligation / Zurhaida Impian. [Student Project] (Unpublished)

ID36737 Isahak Merican, Farah Merican and Md Zani, Rosliza and Nazrin, Nizar and Mohd Zaki, Nabila Attributes influencing young home buyer’s purchase decision / Farah Merican Isahak Merican...[et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, p. 26. ISBN 9789670314563

ID53125 Isail, Nur Hasana (2018) Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail. Other. Bachelor of Business Administrations (Hons) Marketing, Segamat, Johor. (Unpublished)

ID2580 Ishak, Rohaya (1998) A study on customers’ perception towards the information counter, MunLoong-Hankyu Jaya Bangsar, Kuala Lumpur / Rohaya Ishak. Degree thesis, thesis, Universiti Teknologi MARA.

ID15263 Ishak, Siti Aisyah and Moktarroji, Nurul Hidayah (2013) A study on the effects of service quality on customer satisfaction towards bus transit in Malacca Central / Siti Aisyah Ishak and Nurul Hidayah Moktarroji. [Student Project] (Unpublished)

ID14859 Iskandar Zurkarnain, Diyana and Ahmad, Nurazlin (2011) Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad. [Student Project] (Unpublished)

ID53782 Ismail, Azianti and Roslan, Liyana and Ismail, Herda Balqis and Mohd Salleh, Noor Azlina (2021) Students' satisfaction towards academic advising service / Azianti Ismail … [et al.]. Asian Journal of University Education (AJUE), 17 (3): 8. pp. 291-298. ISSN 2600-9749

ID54335 Ismail, Ruzlita (2002) A study on service consistencies provided by food and beverage department of Hotel UiTM Terengganu for the year 2001 / Ruzlita Ismail. [Student Project] (Submitted)

ID18991 Ismail, Anis Nadia (2007) Factors influencing the effectiveness of The New Straits Times Press (M) Bhd Kuantan branch's distribution system / Anis Nadia Ismail. [Student Project] (Unpublished)

ID43650 Ismail, Hirun Azaman (2004) Measuring supplier’s service quality and customer satisfaction using servqual / Hirun Azaman Ismail. In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

ID14989 Ismail, Intan Rafidah and Shahril, Nur Iman Aqilah (2016) The vital components of hipster cafe that affect millennials’ satisfaction / Intan Rafidah Ismail and Nur Iman Aqilah Shahril. [Student Project] (Unpublished)

ID40347 Ismail, Mohd Hafiz (2012) The factors that inluence consumer determinations to purchase organic vegetables: Case study at TESCO Kota Bharu / Mohd Hafiz Ismail. [Student Project] (Unpublished)

ID34445 Ismail, Nor Syakiroh and Abu Masor, Siti Shakinah (2018) A study on service quality and student satisfaction at Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia (UUM) / Nor Syakiroh Ismail and Siti Shakinah Abu Masor. [Student Project] (Unpublished)

ID48256 Ismail, Noraini (2004) Exploring the customer's expectation towards shuttle service by KTMB / Noraini Ismail. [Student Project] (Unpublished)

ID34042 Ismail, Norisfarizan and Ramli, Azura and Zahari, Mohd. Izwan and Ahmad, Jasmine (2010) Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

ID49089 Ismail, Nur Hasana (2018) Factors affecting customer satisfaction based on service quality dimension in the electricity sector : a study in SESB Kudat, Sabah / Nur Hasana Ismail. [Student Project] (Unpublished)

ID35635 Ismail, Siti Ilmiah (2014) The antecedents and influence of consumer relationship proneness towards perceived relationship quality and customer loyalty of apparel retailing industry in Malaysia / Siti Ilmiah Ismail. In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

ID31362 Ismail, Siti Radhiah (2014) The relationship between service quality towards customer satisfaction at Parkson Grand Mahkota Parade / Siti Radhiah Ismail. [Student Project] (Unpublished)

ID42523 iga, Mark (2016) Service quality, customer satisfaction and customer loyalty: A case study on digi service centre Jalan Kulas, Kuching, Sarawak / Mark Biga. [Student Project] (Unpublished)

J

ID21504 Jamaludin, Siti Ainun Mardiah (2008) Tenants satisfaction towards the facilities provided by Technology Park Malaysia / Siti Ainun Mardiah Jamaludin. [Student Project] (Unpublished)

ID21715 Jefrry, Zahrul Hisyam (2015) A study on customers' satisfaction towards Tabung Haji by using service quality dimension / Zahrul Hisyam Jefrry. [Student Project] (Submitted)

ID2555 Jaafar, Mazumi (1998) Customer awareness and acceptance towards billion marketing's in-house brand for leather products 'RORINE' / Mazumi Jaafar. Degree thesis, thesis, Universiti Teknologi MARA.

ID36065 Jaid, Nor Hilmi (1998) A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid. [Student Project] (Unpublished)

ID30839 Jailani, Nur Shafeeka and Wan Azmi, Nur Dini Sabrina (2018) Factors that lead to customer satisfaction towards online banking / Nur Shafeeka Jailani and Wan Nur Dini Sabrina Wan Azmi. [Student Project] (Unpublished)

ID49519 Jallaludin, Nur Syafiqah Khalisah and Sukarno, Nor Shafieqa and Md Nasir, Siti Nur Baiyah and Ismail, Nur Ain and Amir Shah, Nur Aishah and Mohamat Sabri, Hanis Nadhirah and Mohammad, Noorita (2021) A systematic review on consumer behavior toward plastic consumption in Asian countries / Nur Syafiqah Khalisah Jallaludin … [et al.]. Advances in Business Research International Journal, 7 (1): 5. pp. 150-158. ISSN 2462-1838

ID38223 Jamaluddin, Marzita (2013) Intention to use mobile customer relationship management (mcrm) in hotel industry / Marzita Jamaluddin. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID41130 Jamaluddin, Norzatulcima (1996) A study on the KTM komuter’s customer service performance provided by the tele-marketeer team / Norzatulcima Jamaluddin. [Student Project] (Unpublished)

ID32632 Jamaluddin, Nur Eirna (2009) A study of customer acceptance towards Streamyx products offered by Telekom Malaysia (TM) Berhad, Melaka / Nur Eirna Jamaluddin. [Student Project] (Unpublished)

ID30844 Jamine, Philipia (2013) The relationship between perceived service quality and perceived service value towards customer revisit intention / Philipia Jamine. [Student Project] (Submitted)

ID52885 Jamran, Nur Ezzatina (2018) Factors that affecting customers' choice of travel agent at Kota Kinabalu, Sabah / Nur Ezzatina Jamran. [Student Project]

ID30437 Jaslee, Nurul Hamizah (2009) A study on factors influencing the SERVQUAL (Service Quality) in Perbadanan Putrajaya / Nurul Hamizah Jaslee. [Student Project] (Unpublished)

ID32313 Ja’afar, Nur Alyani (2011) Determine factors influencing customer experience that affects customer satisfaction towards takaful product in Ikhlas Consultant & Services Johor Bahru / Nur Alyani Ja’afar. [Student Project] (Unpublished)

ID45581 Johari, Alauyah (2007) The realization of politeness through linguistic and non-linguistic features at service encounters / Alauyah Johari … [et al.]. [Research Reports] (Unpublished)

ID44288 John, Edward Liding (2007) Customer's level of satisfaction towards counter service: A study at TM Point / Edward Liding John. [Student Project] (Unpublished)

ID30847 John, Stephanie (2015) Relationship between service quality and customer satisfaction in ferry transportation in Labuan - Wawasan Perdana Ferry / Stephanie John. [Student Project] (Unpublished)

ID42396 Jubin, Liliana Jessy (2015) The customer satisfaction on drinking water / Liliana Jessy Jubin. [Student Project] (Unpublished)

ID26773 Junit, Mohd Norman and Azaman, Mohammad Harith (2016) To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman. [Student Project] (Unpublished)

K

ID25060 Kassim, Kamarul Farid (2010) Customer satisfaction towards operation counter services at Amanah Saham Nasional Berhad, Melaka Branch / Kamarul Farid Kassim. [Student Project] (Unpublished)

ID21213 Khalid, Nurul Amirah (2018) The impact of servicescape dimensions towards customer satisfaction at theme restaurants in Melaka / Nurul Amirah Khalid. [Student Project] (Unpublished)

ID52270 Kamaludin, Nur Aimi Solehah and Khairulhasni, Nur Adawiyah (2019) Service quality and customer satisfaction towards counter service in Road Transport Department (JPJ) at Sungai Petani, Kedah / Nur Aimi Solehah Kamaludin and Nur Adawiyah Khairulhasni. [Student Project] (Submitted)

ID46057 Kamarudin, Nur Atiqah and Zainudin, Nur Hazwani and Wahab, Nur Fateha and Md Zahari, Nurfathin Mumairah and Jusoh, Siti Fadzilah (2009) Business Plan : Food And Beverages Service D’BAHTERA Restaurant / Nur Atiqah Kamarudin ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID19405 Kamarudin, Robieahton (2008) The acceptance of Bank Rakyat services through their corporate social responsibilities (CSR) provided by Bank Rakyat Jasin Melaka / Robieahton Kamarudin. [Student Project] (Unpublished)

ID2894 Karim, Md Wasiul and Chowdhury, Mohammad Abdul Matin (2021) Antecedents of customer loyalty towards private commercial banks in Bangladesh / Md Wasiul Karim and Mohammad Abdul Matin Chowdhury. Management & Accounting Review (MAR), 20 (2): 24. pp. 35-57. ISSN (eISSN):2550-1895

ID28207 Karim, Norain (2011) Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim. [Student Project] (Unpublished)

ID19433 Kasim, Roszianah (2006) An initial study of DPMM's performance in promoting Malay enterpreneurs / Roszianah Kasim. [Student Project] (Unpublished)

ID3 Kassim, Hamidah (2004) Towards delighting your customer / Hamidah Kassim. Info PinTAR (2). pp. 1-10. ISSN 1675-9907

ID32893 Khalid, Marziana (1993) A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid. Diploma thesis, thesis, Universiti Teknologi MARA.

ID48786 Khalil, Siti Aishah (2021) Case Study : Ramly Food Processing Sdn Bhd / Siti Aishah Khalil. [Entrepreneurship Project] (Unpublished)

ID26759 Ku Muhamad, Ku Muhamad Ariffuddin and Zulkifli, Muhammad Amirul Hasriq (2016) Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli. [Student Project] (Unpublished)

ID39701 Kunyir, Yean Laura and Ben, Patricia Minda and Morsid, Syamimi and Haron, Naseeha Sakina and Nasir, Mohamad Khairul Fadhillah (2010) Fundamental Of Entrepreneurship (Ent 300) Pandora Box / Yean Laura Kunyir…[et al.]. [Entrepreneurship Project] (Unpublished)

ID42223 Kurniasari, Florentina and Abd Hamid, Nadiah and Chen, Qing hui (2020) The effect of perceived usefulness, perceived ease of use, trust, attitude and satisfaction into continuance of intention in using Alipay / Florentina Kurniasari, Nadiah Abd Hamid and Chen Qing hui. Management & Accounting Review (MAR), 19 (2). pp. 132-150. ISSN 2550-1895

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ID24749 Luqman, Aqashah Shahren (2013) Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman. [Student Project] (Unpublished)

ID22500 ldris, Noor Affendy (2001) A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris. [Student Project] (Unpublished)

ID37243 Laga, Lisa and Lucas, Jenny (2016) Customer satisfaction with Kedai Rakyat Satu Malaysia / Lisa Laga and Jenny Lucas. Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak, Kampus Samarahan.

ID25389 Langgit, Aja (2015) Customer Satisfaction on Services offered by Pos Laju Sungai Merah, Sibu, Sarawak / Aja Langgit. Degree thesis, thesis, Universiti Teknologi MARA Sarawak,Kampus Samarahan.

ID2548 Lee, Kuan Vu (1995) Load factors & service quality of the Berjaya Air schedule flight to Tioman / Lee Kuan Vu. [Student Project] (Unpublished)

ID19037 Lian, Farino Santani (2009) Relationship between promotion effectiveness and promotion mix of DNA Asia ICT Sdn. Bhd. / Farino Santani Lian. [Student Project] (Unpublished)

ID42401 Likau, Maylissa Pantan (2016) Customer satisfaction towards mobile telecommunication service providers / Maylissa Pantan Likau. [Student Project] (Unpublished)

ID39506 Liwan, Stephanie Hubung and Taha, Evelyne Jacquelin and Ringkang, Cynthia Jejen and Sayien, Nathasia and Sanipai, Vikki Diane (2011) Fundamentals of entrepreneurship (ent 300) case study on Easy Access Bookstore / Stephanie Hubung Liwan …[et al.]. [Entrepreneurship Project] (Unpublished)

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ID23477 Md. Hanif, Nur Aliaa Diyana (2018) Influencing factors towards customer's choice of Umrah travel agencies / Nur Aliaa Diyana Md. Hanif. [Student Project] (Unpublished)

ID25116 Mamat, Mazlina and Cheam, Chai Li and Nik Ismail, Nik Nor Hasimah (2013) The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail. [Research Reports] (Unpublished)

ID25467 Mohd Nasir, Mohd Hilmi (2011) Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir. [Student Project] (Unpublished)

ID25679 Mohd Sefian, Muhammad Nur Ikhsan (2009) Servicescape: the impacts of physical surroundings on customers in Amanah Saham Nasional Berhad, Melaka Branch / Muhammad Nur Ikhsan Mohd Sefian. [Student Project] (Unpublished)

ID25254 Mohd Azlee, Mohamad Amirul Zharif (2014) The effects of perceived service fairness on satisfaction among customers in TM Point Taiping Perak / Mohamad Amirul Zharif Mohd Azlee. [Student Project] (Unpublished)

ID26008 Mohd Zafri, Syahirah Aisyah (2019) Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri. [Student Project] (Unpublished)

ID21002 Mohd. Yusof, Jamaliah and Musa, Rosidah and Abd Rahman, Sofiah (2010) Explaining store behavioral loyalty: the antecedents and roles of store image, self-image, and social and environment image in the fashion industry / Jamaliah Mohd. Yusof, Prof. Madya Dr. Rosidah Musa and Prof. Madya Dr. Sofiah Abd Rahman. [Research Reports] (Unpublished)

ID21388 Mohd Amran, Ainaa Nadia (2007) Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran. [Student Project] (Unpublished)

ID21389 Mohamad, Aini Tasnim (2008) Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad. [Student Project] (Unpublished)

ID21484 Mahmood, Mohd Wahyuddin (2008) Comparative measurement of customer satisfaction based on their expectation and perceived value towards Bayo service / Mohd Wahyuddin Mahmood. [Student Project] (Unpublished)

ID21486 Mohd Yasin, Munira (2007) Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin. [Student Project] (Unpublished)

ID21487 Mustafa Ferkeri, Muslihah (2007) Adding customer value in service quality in automotive assemble company / Muslihah Mustafa Ferkeri. [Student Project] (Unpublished)

ID21081 Mohtar, Nor Marina (2007) Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar. [Student Project] (Unpublished)

ID21497 Md.Shukri, Nur Izzatul (2008) The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri. [Student Project] (Unpublished)

ID22827 Md Tahir, Nur Nazariah (2014) Customer preferences on master bedroom furniture / Nur Nazariah Md Tahir. [Student Project] (Unpublished)

ID22456 Mohd Wahid, Siti Daleela (2006) Customer frustration incident and frustration behavior for priority plus program at Concorde Hotel Shah Alam / Siti Daleela Mohd Wahid. [Student Project] (Unpublished)

ID21481 Muhamad Hassim, Mohd Hashimi (2006) Customer satisfaction and perception towards service quality: a case study of Cognis Oleochemicals in Malaysia / Mohd Hashimi Muhamad Hassim. [Student Project] (Unpublished)

ID21496 Mohd ZukiNur Fazliana Mohd Zuki, Nur Fazliana (2008) Customers' perceptions towards Mid Valley Megamall's servicescapes in 2008 / Nur Fazliana Mohd Zuki. [Student Project] (Unpublished)

ID22372 Mohd. Noh, Norfa Dila (2001) Enhancing the service quality as a strategy of maintaining competitive position in Malaysian telecommunication industry; a focus on Telekom Malaysia Berhad Gajah Berang, Malacca / Norfa Dila Mohd. Noh. [Student Project] (Unpublished)

ID21470 Mohamed Mansor, Mohammad Fadly (2007) Factors influencing the behavior of the customers towards the servicescape offered by the Hang Jebat Stadium / Mohammad Fadly Mohamed Mansor. [Student Project] (Unpublished)

ID22345 Mustapa, Mimi Zelia (2002) Study on the impact of the promotions towards customer acceptance the Mayban financial hire purchase: case study analysis in MBF Mentakab Pahang / Mimi Zelia Mustapa. [Student Project] (Unpublished)

ID21489 Mohd Ajid, Noradibah (2008) Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid. [Student Project] (Unpublished)

ID21411 Mohamed Yusoh, Aziemah (2018) The relationship between social media participation and employees' performance at Hamdan Abdullah Sdn Bhd, Kerteh, Terengganu Darul Iman / Aziemah Mohamed Yusoh. [Student Project] (Unpublished)

ID22501 Mohamad Amin, Siti Zarina (2004) A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin. [Student Project] (Unpublished)

ID21083 Mohamed Yazid, Norazah (2007) A study on relationship between service quality and customer satisfaction: a case study of Melaka International Trade Centre (MITC) / Norazah Mohamed Yazid. [Student Project] (Unpublished)

ID36210 Maarof, Noor Azlina (1995) A basic study on the demand and problems face by micro-computer vendors / Noor Azlina Maarof. Diploma thesis, thesis, Universiti Teknologi MARA.

ID26927 Madli, Faerozh (2013) Assessing satisfaction level among car purchaser in Malaysia empirical study of Perodua Sabah region / Faerozh Madli. [Student Project] (Unpublished)

ID37650 Mado, Adhariana (2013) A study on factors that influence the small traders in making the successful business: a case on Pasar Tani Kekal in Jerantut, Pahang / Adhariana Mado. Industrial Training. Bachelor of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

ID34006 Mahadi, Mohamad Noor Faiez and Ibnu, Md Ilyas Syahmi and Abdul Rahim, Nazihah and Rosdi, Rabi’atul ‘Adawiyah and Mazlan, Muzdalifah (2010) A Study of the Factors That Affect the Effectiveness of Counter Service towards Customer Satisfaction: A Case Study OF Student Affairs Division, Uitm Kedah / Mohamad Noor Faiez Mahadi...[et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID13315 Mahat, Siti Fatimah (2013) Rebranding of corporate identity, Wet World Shah Alam / Siti Fatimah Mahat. [Student Project] (Unpublished)

ID49529 Mahdzan, Nurul Shahnaz and Mokhtar, Marzuki and M. Nayan, Amran and Idris, Mohd Razif (2021) The determinants of user satisfaction of engineering maintenance system (EMESYS) in the Malaysian army / Nurul Shahnaz Mahdzan … [et al.]. Advances in Business Research International Journal, 7 (1): 5. pp. 225-241. ISSN 2462-1838

ID49511 Mahdzir, Mohamad Nasaruddin and Abd Rahim, Ahmad Shahril Azwan and Mohd Seni, Mohammad Khair and Othman, Abdul Kadir (2021) Integrating competency based-management into individual development plan for university staff / Mohamad Nasaruddin Mahdzir …[et al.]. Advances in Business Research International Journal, 7 (1): 5. pp. 117-128. ISSN 2462-1838

ID49015 Mahmud, Syahrul Hezrin and Dzulkifli, Fatimah Zainab and Abd Aziz, Najdah (2011) Understanding customer orientation behaviour: a study on non-academic staff in UiTM Kuala Terengganu / Syahrul Hezrin Mahmud, Fatimah Zainab Dzulkifli and Najdah Abd Aziz. [Research Reports] (Unpublished)

ID36754 Mahshar, Mursyida and Abu Hassan, Anita and Jaafar, Elias and Ramli⁴,, Abd Rasyid and Mohd Isad, Nur Farahanum (2018) Determinants of consumer online reviews / Mursyida Mahshar...[et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 31. ISBN 9789670314563

ID54550 Malik, Rosmaryati (2002) A study on benefit sought by Employees Provident Fund Social Security Training Institute (ESSET) customers towards the services offered in Selangor / Rosmaryati Malik. [Student Project] (Unpublished)

ID42608 Mansor, Norudin and Abd Halim, Ahmad Syazli (2004) Co-operative business: It’s ability to meet customer satisfaction / Norudin Mansor and Ahmad Syazli Abd Halim. In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

ID27003 Mappahli, Roslina (2006) A Study on customer satisfaction towards services provided by MITI Sabah Branch / Roslina Mappahli. [Student Project] (Unpublished)

ID36961 Mas Wan, Siti Nur Zuraida and Jafri, Nurul Aryani (2017) Customer satisfaction towards service quality in fast food restaurants / Siti Nur Zuraida Mas Wan & Nurul Aryani Jafri. [Student Project] (Unpublished)

ID19341 Masor@Mansor, Nur Hazwani (2007) The effectiveness of promotional efforts towards Nestle beverages / Nur Hazwani Masor@Mansor. [Student Project] (Unpublished)

ID35443 Mat, Azmi and Mohd Ali, Ainunnazlee and Mohamad Salleh, Mohammad Zaim and Kori, Nur Liana (2014) Post-purchase behavior: consume complaint behavior / Azmi Mat...[et al.]. In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

ID44406 Mat, Khalid Amin (2010) The relationship between job satisfaction and health-related quality of life (HRQOL) amongst administrative workers in selected government bodies, Shah Alam / Khalid Amin Mat. Masters thesis, thesis, Universiti Teknologi MARA.

ID20779 Mat Ali, Syukrina Alini and Said, Noor Azzah and Munap, Rudzi (2012) The application of Hackman and Oldham’s job characteristics model to job satisfaction: view point from fast food outlet’ managers / Syukrina Alini Mat Ali , Noor Azzah Said and Rudzi Munap. [Research Reports]

ID40808 Mat Dangi, Mohamad Ridhuan and M. Yacob, Noor Hasimah (2013) Analyzing the fraud awareness from UiTM Pahang's academic staff perspectives / Mohamad Ridhuan Mat Dangi and Noor Hasimah M. Yacob. In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia.

ID51036 Mat Daud, Norhidayatul Akma Laily and Johor@Johar, Siti Syafiqah (2019) Factors that contribute to user satisfaction toward Perpustakaan Sultanah Bahiyyah, Universiti Utara Malaysia / Norhidayatul Akma Laily Mat Daud and Siti Syafiqah Johor@Johar. [Student Project] (Unpublished)

ID51890 Mat Hasssan, Mohd Nazri and Yusop, Mohamad Ridzuan and Mohd, Amir Ikhwan and Dzulkenaini, Ezry Syaridzuan (2002) Entrepreneurship : NeoNet / Mohd Nazri Mat Hasssan ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID38776 Mat Husain, Nur Hafizah (2015) The impact of service quality on customer choice towards private hospital: a case study in USAINS / Nur Hafizah Mat Husain. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID50395 Mat Nasir, Muhammad Nazmie and Jabin, Falnidah (2016) Relocation of Air Asia services at KKIA : impact on customer satisfaction / Muhammad Nazmie Mat Nasir and Falnidah Jabin. [Student Project] (Unpublished)

ID33196 Mat Nawi, Muhammad Hafizuddin (2012) Factors that influence customer’s purchase intention of organic and healthy food in Kota Bharu / Muhammad Hafizuddin Mat Nawi. Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

ID37825 Mat Nawi, Noor Mardhiah (2013) Cross sectional study towards customer churn: a case in TNB Kota Bharu / Noor Mardhiah Mat Nawi. [Student Project] (Unpublished)

ID44927 Mat Ramly, Abuzar Al-Gefari (2012) A study on customer satisfaction of selected companies on equipment leasing service at Dungun Terengganu / Abuzar Al-Gefari Mat Ramly. [Student Project] (Unpublished)

ID23192 Mat Shafie, Intan Syafinaz and Mohd Yusof, Yuslina Liza and Mahmood, Ainun Nadzirah and Mohd Ishar, Nor Irvoni and Jamal, Hartini Zuhaila and Abu Kasim, Noor Hidayatul Aini (2018) Factors influencing the adoption of E-Payment: An empirical study in Malaysia / Intan Syafinaz Mat Shafie ... [et al.]. Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 53-62. ISSN 2462-1838

ID28768 Mat Zaki, Norsham Azeanti (2009) Examine the level of customer satisfaction towards service quality provided by SOCSO Melaka / Norsham Azeanti Mat Zaki. [Student Project] (Unpublished)

ID33968 Mawardee, Effi Effendi and Noor Azhar, Mohd Nur Farhan and Saad, Hana and Zakaria, Rozainizawati and Mat Saad, Siti Normaziah (2010) The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID34000 Mazlan, Fatin Nabila (2014) A study of factors that influence the hand phone purchase among teenagers in Kota Bharu (case study of secondary school) / Fatin Nabila Mazlan. [Student Project] (Unpublished)

ID40796 Mazlan, Khairul Hisham (1998) Quick serve restaurant (QSR) in petronas mesra convenience store and its acceptance by Malaysian consumers in regards to their lifestyle - fast food preferences. / Khairul Hisham Mazlan. [Student Project] (Unpublished)

ID30519 Md Azlan, Nurzalina (2011) The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan. [Student Project] (Unpublished)

ID28763 Md Dasuki, Norshafiqah (2011) A study on the effectiveness of promotion for Islamic product at Agrobank Segamat / Norshafiqah Md Dasuki. [Student Project] (Unpublished)

ID46887 Md Pauzi, Suria Fadhillah and Zaini, Azniza Ahmad and Azni, Muhammad Asyraf (2021) Online shopping during MCO: what consumers should know in dealing with sellers on social media? / Suria Fadhillah Md Pauzi, Azniza Ahmad Zaini and Muhammad Asyraf Azni. ASEAN Entrepreneurship Journal (AEJ), 7 (1). pp. 1-5. ISSN 2637-0301 (e-ISSN)

ID19490 Md Rus, Mohammad Hafizi and Zain, Razlan Adli and Abdul Patah, Mohd Onn Rashdi and Zainal Abidin, Izhar Hafifi and Mohd Radzi, Salleh (2017) Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-16. ISSN 1985-8914 ; 2590-3837

ID53370 Md Salleh Huddin, Saidatul Amalina and Kamaruzaman, Muhamad Fairus (2018) The role of user experiences towards responsive web / Saidatul Amalina Md Salleh Huddin and Muhamad Fairus Kamaruzaman. International Journal of INTI, 22 (SI). pp. 89-94. ISSN 0126-5822

ID49588 Md Zani, Rosliza and Ramli, Abd Rasyid and Mohd Saad, Shakirah (2020) Measuring service quality / Rosliza Md Zani ... [et al.]. FBM INSIGHTS Universiti Teknologi MARA Cawangan Kedah vol. 2, 2. pp. 14-16. ISSN 2716-599X

ID54566 Md.Sawi, Fawiza (2003) A study of customer satisfaction towards services provided in Taman Lagenda Langkawi / Fawiza Md.Sawi. [Student Project] (Unpublished)

ID42225 Mei, Ling Goh and Seng, Huat Tan and Ang, Elaine Hwee Chin and Mei, Qi Yap (2020) Customer satisfaction and brand switching intention of mobile service among university students / Mei Ling Goh ...[et al.]. Management and Accounting Review (MAR), 19 (2). pp. 93-116. ISSN 2550-1895

ID14645 Misran, Ain Nabila and Norjai, Farah Syahidah (2016) The influences of electronic word of mouth towards consumer purchasing behavior / Ain Nabila Misran Farah and Syahidah Norjai. [Student Project] (Unpublished)

ID46307 Mohamad, Ahmad Asri (1995) Orderpicking in narrow-aisle warehouse, improvement and time reduction / Ahmad Asri Mohamad. [Student Project]

ID36262 Mohamad, Muhammad Adli and Jamar, Mohd Syarif Akmal and Justin, Jerence and Abdul Rahman, Amir Shukri (2012) Fundamentals of entrepreneurship (ENT300) Ezzymart / Muhammad Adli Mohamad... [et.al]. [Entrepreneurship Project] (Unpublished)

ID20128 Mohamad, Nor Atifah and Suyurno, S. Salahudin and Maulan, Sumarni and Razali, Nazarul Azali (2017) Multimodal analysis of muslimah cosmetic billboards / Nor Atifah Mohamad … [et al.]. In: 2nd International Islamic Heritage Conference (ISHEC 2017), 14-15 November 2017, Avillion Hotel Melaka.

ID27740 Mohamad, Nurul Huda (2009) Factors that makes up profitable customer loyalty toward the organizations / Nurul Huda Mohamad. [Student Project] (Unpublished)

ID34769 Mohamad A‟Idil, Sara Aiffa (2016) The influence of organization learning, organization commitment and internal marketing on patient satisfaction: A case at Poliklinik Eksekutif USM / Sara Aiffa Mohamad A‟Idil. [Student Project] (Unpublished)

ID34082 Mohamad Kamar, Ahmad Jazmie Zuhrie (2013) Empirical study on leading determinants of dividend policy by CIMB group 1993-2012 / Ahmad Jazmie Zuhrie Mohamad Kamar. [Student Project] (Unpublished)

ID27415 Mohamad Kamarudin, Nadirah Husna (2014) The impact of promotional tools towards customer awareness at Mercedes-Benz Shah Alam / Nadirah Husna Mohamad Kamarudin. [Student Project] (Unpublished)

ID15212 Mohamad Nasir, Nur Fatin Atiqah and Razali, Norul Khairunnisa (2013) Customer satisfaction towards service quality in banking industry: a case study at the main branch of Maybank in Malacca / Nur Fatin Atiqah Mohamad Nasir and Norul Khairunnisa Razali. [Student Project] (Unpublished)

ID30485 Mohamad Nasri, Nurul Nazurah (2009) A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri. [Student Project] (Unpublished)

ID27037 Mohamad Royani, Nurul Syamihah (2016) A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani. [Student Project] (Unpublished)

ID34118 Mohamad Shah, Muhamad Fairos and Wahab, Samsudin (2019) Customer relationship management association on financial strategy logistic service / Muhamad Fairos Mohamad Shah and Samsudin Wahab. In: International Conference on Design industries and Creative Culture 2019, 19 - 20 June 2019, Mangrove Tourism Complex, Sungai Merbok 08000 Sungai Petani, Kedah.

ID42471 Mohamad Shah, Muhamad Fairos and Wahab, Samsudin and Tahir, Mohd Subri (2016) Customer-supplier relationship management performance model for SMEs: missing link between logistic and business intermediaries / Muhamad Fairos Mohamad Shah, Samsudin Wahab and Mohd Subri Tahir. ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 18-30. ISSN 2289-2125

ID23211 Mohamad Yunus, Noor’ain and Mat Som, Rohana and Abdul Majid, Afiza and Ungku Abdul Aziz, Ungku Munirah and Mohd Abas, Mohd Khalid (2018) Generation Y Purchase Intention of Personal Care Products: The Influence of Attitude, Subjective Norms and Perceived Behavioural Control / Noor’ain Mohamad Yunus, Rohana Mat Som, Afiza Abdul Majid, Ungku Munirah Ungku Abdul Aziz, Mohd Khalid Mohd Abas. Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (2). pp. 30-36. ISSN 2550-1429 (Submitted)

ID41181 Mohamad Zulkifflee, Nurfatihah (2015) Determinants of satisfaction among customer in “MAMAK” restaurant near KLCC / Nurfatihah Mohamad Zulkifflee. [Student Project] (Unpublished)

ID25359 Mohamad@Othman, Nurasyura (2016) Satisfaction residents Kota Samarahan toward Kentucky Fried Chicken at Samarahan / Nurasyura Mohamad@Othman. [Student Project] (Unpublished)

ID27924 Mohamed, Norhishamudin (2010) Level of service quality provided by Bank Rakyat Bandar Baru Bangi / Norhishamudin Mohamed. [Student Project] (Unpublished)

ID42824 Mohamed, Nur Adlinna and Wan Jusoh, Nur Syafikah and Mahdzar, Mazlina (2017) Retail travel agent Service recovery toward customer satisfaction / Nur Adlinna Mohamed , Nur Syafikah Wan Jusoh and Mazlina Mahdzar. ASEAN Entrepreneurship Journal (AEJ), 3 (1). pp. 10-20. ISSN 2289-2125

ID33916 Mohamed Kassim, Azian and Abdul Ghani, Nadiah Maisarah and Abdul Sukor, Syuhairah and Ahmad, Jasmine (2010) Foreign students’ satisfaction on visa processing: comparison between public and private universities / Azian Mohamed Kassim...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

ID2573 Mohamed Nazar, Ahmad Faiezal (1998) A study on the customer perceptions toward ladies department Mun Loong Hankyu Jaya Bangsar / Ahmad Faiezal Mohamed Nazar. Degree thesis, thesis, Universiti Teknologi MARA.

ID27828 Mohamed Rodwan, Nurhidayah (2008) A study on factors that influence customer satisfaction towards service at AC Nielsen company Kuantan branch / Nurhidayah Mohamed Rodwan. [Student Project] (Unpublished)

ID47312 Mohamed Yunus, Noor Azlina and Mohamed Yunus, Narazatul Akmal and Mohamed Anuar, Marhani (2020) Job Satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar. Advances in Business Research International Journal, 6 (2). pp. 154-165. ISSN (e-ISSN) 2462-1838

ID52950 Mohammad, Mardhiah and Majid, Muhammad and Faizal, Mohamad and Badyalina, Basri and Ramdhan, Nur’ Asyiqin and Mohammad, Noorita (2021) Factors influencing the purchase intention of young consumers towards healthy food products in Malaysia / Mardhiah Mohammad. Advances in Business Research International Journal, 7 (2): 17. pp. 182-189. ISSN 2462- 1838

ID32555 Mohammed Shobri, Nor Diyana (2020) Determinants of guest experience and its influence on resort guest loyalty / Nor Diyana Mohammed Shobri. PhD thesis, thesis, Universiti Teknologi MARA.

ID26135 Mohd Abbas, Nur Nadiah (2010) Customer behavior in developing customer retention at Seri Malaysia Hotel Johor Bahru / Nur Nadiah Mohd Abbas. [Student Project] (Unpublished)

ID27349 Mohd Alamin, Nabilahuda (2014) The effectiveness of service quality towards customer satisfaction provided by insurance company at Bangsar, Kuala Lumpur / Nabilahuda Mohd Alamin. [Student Project] (Unpublished)

ID28486 Mohd Ariff, Anis Natasha (2020) The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff. [Student Project] (Unpublished)

ID31078 Mohd Ayub, Siti Hajjar (2015) Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub. [Student Project] (Unpublished)

ID31329 Mohd Fadzli, Nellisa Nursyafira and Mohd Razali, Fatin Nur Farisha and Japri, Nor Norita (2020) Dimensions of sports and recreational service quality influencing member satisfaction at Ara Muay Thai gym / Nellisa Nursyafira Mohd Fadzli, Fatin Nur Farisha Mohd Razali and Nor Norita Japri. Masters thesis, thesis, Universiti Teknologi MARA Shah Alam.

ID3019 Mohd Fahrughazi, Syaza Fahzlin and Kamaluddin, Amrizah (2021) Product abundance, product delivery and price of product as determinants of online business profit performance / Syaza Fahzlin Mohd Fahrughazi and Amrizah Kamaluddin. Asia-Pacific Management Accounting Journal, 16 (2): 17. pp. 391-407. ISSN (eISSN):2550-1631

ID27460 Mohd Farid, Nazhatul Aini (2009) Comparing service quality between private and public hospital / Nazhatul Aini Mohd Farid. [Student Project] (Unpublished)

ID50119 Mohd Hatta, Hazieqa Syabilla (2018) A study of brand awareness, brand equity and brand slogan towards advertisement a case study: Superlilo Sdn Bhd / Hazieqa Syabilla Mohd Hatta. Industrial Training. Industrial training project paper, Segamat, Johor.

ID38650 Mohd Hisham, Siti Balqis (2013) A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham. [Student Project] (Unpublished)

ID43022 Mohd Ismail, Siti Asura and Zainal, Intan Juliyani (2017) Self-service technology (SST) towards guest satisfaction in hotel industry / Siti Asura Mohd Ismail and Intan Juliyani Zainal. [Student Project] (Unpublished)

ID42199 Mohd Johan, Mohd Remie and Teoh, May Xyn and Abdul Manab, Nur Farhanah and Md Syed, Md Azalanshah and Mohd Adnan, Hamedi (2020) Customer retention in digital media business platforms in Malaysia / Mohd Remie Mohd Johan … [et al.]. Forum Komunikasi (FK), 15 (1). pp. 116-137. ISSN 0128-2379 (e-ISNN)

ID52135 Mohd Kamal, Nurena and Yusoff, Siti Nurbaya and Mahidin, Melini and Ismail, Nornafisah and Ibrahim, Muhammad Khairulanam (2008) Entrepreneurship : Crystal Supermarket / Nurena Mohd Kamal ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID52527 Mohd Nasir, Muhammad Nashraf (2021) Case Study : Brother’s Creative Carlife / Muhammad Nashraf Mohd Nasir. [Entrepreneurship Project] (Unpublished)

ID20909 Mohd Nazir, Mohd Izral (2002) 'A study on the service performance of "on-call-maintenance services" by DiGiCITY (M) Sdn Bhd.' / Mohd Izral Mohd Nazir. [Student Project] (Unpublished)

ID28179 Mohd Nooh, Norasmah and Rosli, Norsyafiqah (2013) Perceptions towards service quality and impact on repatronage intention at Melaka River Cruise / Norasmah Mohd Nooh and Norsyafiqah Rosli. [Student Project] (Unpublished)

ID48300 Mohd Nor, Mohad Anizu and Parnabas, Vincent and Shaharudin, Mohamad Azuwan and Ab Rahman, Zarizi and Roper, Alexander Paul (2020) A comparison between aggression and self-esteem among Universiti Teknologi MARA (UiTM) Shah Alam athletes / Mohad Anizu Mohd Nor …[et al.]. Malaysian Journal of Sport Science and Recreation (MJSSR), 16 (2). pp. 120-158. ISSN 2735-1238

ID33007 Mohd Nor, Mohd Faizul (2011) A study on the factors that influence corporate reputation at university: A case study at University Malaysia Kelantan / Mohd Faizul Mohd Nor. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID31951 Mohd Nor, Norazlin and Tuan Ismail, Tuan Nooraini and Puteh, Fadilah (2017) Discovering the antecedents of engagement for citizen centric public service excellence / Norazlin Mohd Nor...[et al.]. Voice of Academia (VOA), 12 (2). pp. 52-67. ISSN 1985-5079

ID31383 Mohd Rafdzi, Siti Shahayu (2015) Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi. [Student Project] (Unpublished)

ID42649 Mohd Rafien, Nor Shahrina and Ab Hasan, Zunaidah and Othman, Azhana (2011) Service quality in hospitality industry: a study of homestay in Melaka / Nor Shahrina Mohd Rafien, Zunaidah Ab Hasan and Azhana Othman. [Research Reports] (Unpublished)

ID44587 Mohd Ramlee, Noridawati (2010) Tenant perception on factors that should be in the shopping mall case study: Plaza Alam Sentral (Shah Alam) SACC Mall (Shah Alam) Aeon Bukit Tinggi Shopping Centre (Klang) Aeon Bukit Raja Sopping Centre (Klang) / Noridawati Mohd Ramlee. Degree thesis, thesis, Universiti Teknologi MARA.

ID27763 Mohd Razali, Norhayu (2015) The influences of service quality dimension towards customer satisfaction at Takaful Company in Malacca / Norhayu Mohd Razali. [Student Project] (Unpublished)

ID19325 Mohd Saad, Norsaliza (2006) Customer loyalty: A case study of Bank Rakyat, Melawati branch, Kuala Lumpur / Norsaliza Mohd Saad. [Student Project] (Unpublished)

ID18972 Mohd Sabaruldin, Anis Sabrina (2006) Service quality towards customer persistency of life insurance scheme, MAA Assurance Berhad: A case study in Cemerlang Agency, Seremban branch / Anis Sabrina Mohd Sabaruldin. [Student Project] (Unpublished)

ID23194 Mohd Salleh, Mohammad Zaim and Muhamad Yunus, Nor Sara Nadia and Abdul Ghani, Nadiah Maisarah and Arifin, Norafifa and Mohd Ali, Ainunnazlee (2018) The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ... [et al.]. Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 63-68. ISSN 2462-1838 (Submitted)

ID19506 Mohd Salleh, Siti Hajar (2006) The effectiveness of new revamp of Harian Metro at Klang Valley: Readers' perception and acceptance / Siti Hajar Mohd Salleh. [Student Project] (Unpublished)

ID27404 Mohd Sharif, Nadiah (2010) A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif. [Student Project] (Unpublished)

ID37719 Mohd Sohaimi, Mohd Amirul Shafeeq (2013) Factors influencing customers decision in choosing ASNB unit trust products : case study on ASNB Kuala Terengganu / Mohd Amirul Shafeeq Mohd Sohaimi. Industrial Training. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

ID54494 Mohd Subri, Natrah and Azmi, Farrah Wahida (2016) Service process improvement for reducing customer waiting time at CIMB Bank Berhad Guar Chempedak Branch Kedah / Natrah Mohd Subri and Farrah Wahida Azmi. [Student Project] (Unpublished)

ID49709 Mohd Suharto, Shah Iskandar (2018) The effectiveness of service quality towards customer complaint: a case of SAJ Ranhill Sdn. Bhd. / Shah Iskandar Mohd Suharto. [Student Project]

ID50031 Mohd Tajudin, Aidatul Syamimi and Sabri, Nur Sharmila and Mohd Azmi, Nurul Ayuni (2018) E-way drive thru shopping / Aidatul Syamimi Mohd Tajudin, Nur Sharmila Sabri and Nurul Ayuni Mohd Azmi. [Entrepreneurship Project] (Unpublished)

ID26771 Mohd Tarmizi Koi, Mohd Noor (2016) Assessing quality of services by using servequal in Telecom Malaysia / Mohd Noor Mohd Tarmizi Koi. [Student Project] (Unpublished)

ID33524 Mohd Tormidzi, Syafawati (2011) Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID54329 Mohd Yusof, Yusmaliza (2002) A study on customer satisfaction toward services provided by Employees Provident Fund Social Security Training Institute (ESSET) / Yusmaliza Mohd Yusof. [Student Project] (Submitted)

ID44717 Mohd Yusof, Norlaili (2008) A study on customer’s satisfaction toward quality service provided by Bank Islam / Norlaili Mohd Yusof. [Student Project] (Unpublished)

ID32943 Mohd Yusoff, Nur Syahida Azma (2011) Customer satisfaction of services offered by BUJ Technology Enterprise Sdn. Bhd / Nur Syahida Azma Mohd Yusoff. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID39139 Mohd Yusoff, Siti Sabariah (2013) A study on the customer service experience towards finance Department Of Universiti Malaysia Kelantan (UMK) Jeli Campus / Siti Sabariah Mohd Yusoff. [Student Project] (Unpublished)

ID37468 Mohd Zainol, Mohd Amirin Arsyan and Abang Azman, Abang Muhd Luthfi and Mohd Arif, Ahmad Bukhrai and Kameri, Hafyqri and Ahmad Khairi, Nuramauna (2010) ENT300 (Fundamentals of Entrepreneurship) D'90 : Mohd Amirin Arsyan Mohd Zainol...[et al.]. [Entrepreneurship Project] (Unpublished)

ID32855 Mohd Zin, Nurul Aida (2012) Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin. Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

ID19047 Mohd. Yusof, Zulkafli and Hashim, Marwan and Hassan, Rosli (2005) Commercial - customers satisfaction in Islamic banking scheme : a case study in Kedah / Noorsaliza Zainal, Zulkafli Mohd. Yusof, Marwan Hashim... [et.al.]. [Research Reports] (Unpublished)

ID19307 Mohtar, Nor Marini (2007) Customers perception towards marketing programs of POSLAJU: Klang Valley area / Nor Marini Mohtar. [Student Project] (Unpublished)

ID49524 Mokhtar, Marziah and Yusoff, Sabariah and Samsuddin, Muhammad Danial (2021) Modelling an economic relationship for macroeconomic determinants of Malaysian housing prices / Marziah Mokhtar, Sabariah Yusoff and Muhammad Danial Samsuddin. Advances in Business Research International Journal, 7 (1). pp. 242-251. ISSN 2462-1838

ID50512 Moon, Ting Su and Hui, Koon Chuah and Chai, Ee Khoo (2004) Web-based field service system / Moon Ting Su, Hui Koon Chuah and Chai Ee Khoo. In: STSS 2004 : SAINS TEKNOLOGI JILID 1, 31 MEI – 1 JUN 2004, HOTEL VISTANA, KUANTAN, PAHANG.

ID42578 Morni, Nor Sara (2015) Customer satisfaction and loyalty of Desa Ilmu local supermarkets / Nor Sara Morni. [Student Project] (Unpublished)

ID41133 Muad, Nurziatul Syima (1997) Competitive profile: customer loyalty in automobile sector in Malaysia / Nurziatul Syima Muad. [Student Project] (Unpublished)

ID45314 Muda, Aishah Masturah (2014) Assessing the level of customers' perception with the security and safety of car park at shopping malls / Aishah Masturah Muda. [Student Project] (Unpublished)

ID28713 Muhamad, Noorwahida (2009) Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad. [Student Project] (Unpublished)

ID27827 Muhamad Ali, Nur Syafiqah Alia (2008) Factors that contribute to customers loyalty towards nutrilite: A case study in Cheras, Kuala Lumpur / Nur Syafiqah Alia Muhamad Ali. [Student Project] (Unpublished)

ID54797 Muhamad Arif, Faizzatul Balqis and Mohd Yusoff, Siti Azah (2019) Customer satisfaction on water supply at Merbok, Kedah / Faizzatul Balqis Muhamad Arif and Siti Azah Mohd Yusoff. [Student Project] (Unpublished)

ID34543 Muhamad Narawi, Nur Mary Farisha and Hadi Rusdi, Nur Syafiqah (2018) Factors that influence customer loyalty in fast food restaurants / Nur Mary Farisha Muhamad Narawi and Nur Syafiqah Hadi Rusdi. [Student Project] (Unpublished)

ID42472 Muhamad Noor, Sarina and Nasirun, Noraini and Abduljabbar Sultan, Abdulsatar and Mohamed, Jaaffar (2016) Customer’s quest for quality of products and services offered by farmers’ organization / Sarina Muhamad Noor ... [et al.]. ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 31-41. ISSN 2289-2125

ID42372 Muhamad Sabri, Nur Syuhada and Abdul Talib, Nur Wahida (2018) The factors contribute towards customer satisfaction at Bank Simpanan Nasional (BSN) Merbok / Nur Syuhada Muhamad Sabri and Nur Wahida Abdul Talib. [Student Project] (Unpublished)

ID46283 Muhamad Saleh, Nor Khafizah (2010) Assessing in-flight meals/food attributes through passengers' level of satisfaction: a case of Malaysia airlines passengers / Nor Khafizah Muhamad Saleh. Masters thesis, thesis, Universiti Teknologi MARA.

ID52143 Muhamd Apardi, Muhammad Faisal and Rahmat, Nur Azzammudin and Abdullah, Muhd Nur Azzammuddin and Mat Nor, Mohd Al Fadil and Zainuddin, Mohd Syafiq (2008) Entrepreneurship : Hi- Jack Technology / Muhammad Faisal Muhamd Apardi ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID41014 Muhamed@ Che Harun, Mohd Faizal Azrul Azwan and Mohamad, Siti Aishah and Azer, Ilyani and Ghazali, Mohd Samsuri (2013) Kajian terhadap tahap kepuasan pelanggan di kafeteria merpati kolej dato bahaman UiTM Pahang / Mohd Faizal Azrul Azwan Muhamed@ Che Harun …[et al.]. In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia.

ID49498 Muhammad, Nur Shahrulliza and Mohd Razak, Muhamad Raziq and Ariffin, Shahira and Abdul Manan, Hasman and Hamdan, Fairus (2021) An exploratory study on the intention to use online food delivery among corporate workers / Nur Shahrulliza Muhammad … [et al.]. Advances in Business Research International Journal, 7 (1): 5. pp. 13-21. ISSN 2462-1838

ID33368 Muhammad, Mahiran (2012) Risk factors that influenced Diabetic Kidney Disease (DKD) among patients with Chronic Kidney Disease (CKD) In Hospital Universiti Sains Malaysia (HUSM) Kubang Kerian, Kelantan / Mahiran Muhammad. Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

ID32046 Muhammad, Zikri and Rostam, Katiman and Mohd. Yusoff, Yusliza and Manaf Bohari, Abdul (2010) Exploratory and factor validation and psychometric properties of quality of customer service delivery by local authority / Zikri Muhammad ...[et al.]. Jurnal Intelek, 5 (2). ISSN 2231-7716

ID37881 Muhammad Shaiti, Nurul Aliim Qadhijah (2013) Enhancing visitation to KPTM library through marketing of the library service / Nurul Aliim Qadhijah Muhammad Shaiti. [Student Project] (Submitted)

ID54285 Mukhtar, Fazmalia (2004) A study of customer expectations towards service provided by Bank Islam Malaysia Berhad (BIMB), Kuala Terengganu / Fazmalia Mukhtar. [Student Project] (Unpublished)

ID39516 Mumin, Nurdiyana and Ismail, Farah Faiqah and Hasnu, Fazil Ariff and Shafie, Mohd Asyraf and Bujang, Mohd Hosni and Bujang, Abdul Al-Aziz (2010) Fundamentals of entrepreneurship (ENT300) : case study on Easy Wash / Nurdiyana Mumin …[et al.]. [Entrepreneurship Project] (Unpublished)

ID50543 Musa, Fazilah (2015) Customer's evaluation and satisfaction towards TH Hotel Kota Kinabalu / Fazilah Musa. [Student Project] (Unpublished)

ID30800 Musa, Rosidah (2006) Do satisfied customers loyal? : Unravelling the role of trust in the ‘High Touch’ purchasing context / Rosidah Musa. Gading Journal for the Social Sciences, 10 (1). pp. 1-15. ISSN 2600-7568

ID49224 Mustafa @ Abdul Razak, Hasri (1994) The impact of demand deposit and time deposit on the statutory reserve requirement / Hasri Mustafa @ Abdul Razak. [Student Project] (Submitted)

ID37799 Mustafha Kamaruddin, Nursyuhada (2013) Factors influence consumer behavior on spending pattern at Al-Ikhsan sport sdn bhd : case study at Jusco Aeon Tebrau, Johor / Nursyuhada Mustafha Kamaruddin. [Student Project] (Unpublished)

ID32424 Mustapha, Nur Arfah (2010) Managing customer retention in Etiqa Takaful Khiron’s Agency Group: a manifestation of theory and practices / Nur Arfah Mustapha. [Student Project] (Unpublished)

ID32087 Mustaqim, Nur Farah Umira (2010) Case study SapuraCrest Petroleum Berhad importants screening application in the selection process / Nur Farah Umira Mustaqim. [Student Project] (Unpublished)

N

ID25332 Noordin, Mohd Ariff (2012) The effective of service quality towards customer satisfaction at Majlis Amanah Rakyat Negeri Melaka / Mohd Ariff Noordin. [Student Project] (Unpublished)

ID22352 Nek Ahmad Kamal, Nik Shila Azwin (2006) Determining the factors that influenced customer's complaint: a case study at PERNEC Technologies Sdn. Bhd. / Nik Shila Azwin Nek Ahmad Kamal. [Student Project] (Unpublished)

ID43220 N. M., Nor Hapiza and H., Abdul Razak and O., Khairuddin (2004) Satu tinjauan ke atas hubungan pengurusan perhubungan pelanggan (CRM) dengan pengurusan pengetahuan (KM) / N. M. Nor Hapiza, H Abdul Razak, O. Khairuddin. In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

ID43357 Naina Mohamed, Rozita (2014) Modelling the predictors and outcomes of brand experience: evidence from the chained fast food brand / Rozita Naina Mohamed. PhD thesis, thesis, Universiti Teknologi MARA.

ID33021 Napiah, Ainatun Nadrah (2011) A study on tenant satisfaction toward payment service management of Property Management Unit at Perbadanan Kemajuan Negeri Pahang (PKNP) / Ainatun Nadrah Napiah. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID33526 Nawi, Nor Laili (2011) A study on impulsive buying behaviour among consumers in Kota Bharu / Nor Laili Nawi. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID52866 Nazri, Lailatul Aida (2021) Case Study : Bonia Corporation Berhad / Lailatul Aida Nazri. [Entrepreneurship Project] (Unpublished)

ID38682 Ngah @ Omar, Nurul Uzma (2014) Factors influencing demand of air cargo: a case study on Malaysia Airlines Cargo Sdn Bhd (MASKARGO) / Nurul Uzma Ngah @ Omar. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID52925 Nik Hasram, Nik Nur Hanisya (2021) Case Study : Demica Beauty / Nik Nur Hanisya Nik Hasram. [Entrepreneurship Project] (Unpublished)

ID34776 Nizar, Nuranisah (2016) A study of convenience store attributes in influencing customers’ patronage intention / Nuranisah Nizar. [Student Project] (Unpublished)

ID48585 Noordin, Muzammil (1992) A feasibility study to computerize container control system for high quality performance and improve customer service / Muzammil Noordin. Degree thesis, thesis, Universiti Teknologi MARA.

ID28210 Nordin, Norahayu (2011) The customers’ satisfaction towards service quality of Out Going Inspection (OGI) at UMW Advantech Sdn Bhd/ Norahayu Nordin. [Student Project] (Unpublished)

ID45803 Nordin, Shamsul Khairul Annuar and Abd Razak, Abd Fatah and Mamat, Mohd Saro (2009) Business Plan : BCB Self-Service Laundry / Shamsul Khairul Annuar Nordin , Abd Fatah Abd Razak & Mohd Saro Mamat. [Entrepreneurship Project] (Unpublished)

ID33381 Nordin, Siti Khairaani (2004) A study on the service quality level of Selesa Hotel Seminar package services / Siti Khairaani Nordin. [Student Project] (Submitted)

O

ID22339 Othman, Khairol Azli (2003) Relationship marketing and its effects towards customers' satisfaction: a case study on Cari Sparepart Sdn. Bhd. / Khairol Azli Othman. [Student Project] (Unpublished)

ID22361 Omar, Nor Hashimah (2005) Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar. [Student Project] (Unpublished)

ID22377 Omar, Normayanti (2001) A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar. [Student Project] (Unpublished)

ID11430 O. Tasie, George (2002) Customer perception about quality of service : the case of Vietnamese and Australian managers / George O. Tasie. Journal of International Business, Economics and Entrepreneurship (JIBE), 9 (1). pp. 109-126. ISSN 0128-7494

ID33070 Omar, Norliani (2011) Customers’ satisfaction toward front counter services in Valuation & Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) / Norliani Omar. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID30755 Omar, Sham Shela and Zainal, Nurul Zarith (2014) Influence of advertising tools on foreign student retention in Universiti Teknologi Malaysia (UTM) / Sham Shela Omar and Nurul Zarith Zainal. [Student Project] (Unpublished)

ID44804 Omar, Zubairi Aswad (2009) A study on the factors that influencing customers’ loyalty towards Islamic banking among Pejabat Daerah dan Tanah Maran’s (PDTM) staffs / Zubairi Aswad Omar. [Student Project] (Unpublished)

ID42885 Omar Ali, Siti Rapidah and Md Shariff, Nor Alesha and Mohd Said, Nur Shafini and Mat, Khalid Amin (2020) The effects of service quality dimensions on students’ satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]. Jurnal Intelek, 15 (1). pp. 69-76. ISSN 2682-9223

ID42674 Osman, Mohamad Farhan (2016) Tourist awareness and satisfaction toward homestay in Kuching / Mohamad Farhan Osman. [Student Project] (Unpublished)

ID36765 Osman, Mohd Najmie and Harudin, Syahmi and Muhamad, Azim Izzuddin and Zamri, Nur Amira (2018) Customer purchasing decision: an empirical study among Malaysian hypermarket shoppers / Mohd Najmie Osman...[et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 35. ISBN 9789670314563

ID19397 Othman, Zulhan (2015) The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman. In: The Doctoral Research Abstracts. IGS Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

ID20611 Othman, Zulhan and Mohd Radzi, Salleh and Mohd Hanafiah, Mohd Hafiz (2014) Customer behavioral intention: Influence of service delivery failures and perceived values in Malay restaurants / Zulhan Othman, Salleh Mohd Radzi and Mohd Hafiz Mohd Hanafiah. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 6 (1). ISSN 1985-8914 ; 2590-3837

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ID20429 Panit, Gloria (2013) The determinants and relationship of customer perceived factors on loyalty for electrical and electronic product brands in Sarawak / Gloria Anak Panit. Masters thesis, thesis, Universiti Teknologi MARA.

ID37469 Patalene, Martina and Natnan, Maya Ernita and Mazaly, Nor Hanisah and Abdullah, Noor Madihah (2007) Fundamentals of Entrepreneurship ETR300 2MN d' Light Corporation / Martina Patalene... [et al.]. [Entrepreneurship Project] (Unpublished)

ID43541 Peter, Jackline (2015) Customer expectations, perceptions and satisfaction on service quality by instep training service provider / Jackline Peter. [Student Project] (Unpublished)

ID30848 Pius, Emmylen (2013) Staff perception on customer choice of stay case of Shangri-La Rasa Ria Resort Tuaran / Emmylen Pius. [Student Project] (Unpublished)

ID26936 Primus, Jodie Kessy (2008) A study on customers perception towards service quality provided by Sabah Ports Sdn Bhd / Jodie Kessy Primus. [Student Project] (Unpublished)

ID29117 Putit, Lennora and Abdullah, Mohamad Fariz (2019) Exploring relationship marketing tactics & customer loyalty: issues in the Malaysian mobile telecommunication sector / Lennora Putit and Mohamad Fariz Abdullah. Journal of International Business, Economics and Entrepreneurship (JIBE), 4 (1). pp. 21-26. ISSN 2550-1429

R

ID25084 Roslan, Khairun Aini (2009) Study of relationship marketing towards the customer retention practices by HICOM Diecasting Sdn Bhd / Khairun Aini Roslan. [Student Project] (Unpublished)

ID25114 Roslaili, Lily Suryana (2011) Effectiveness of Customer Relationship Management (CRM) towards enhancing customer loyalty in Epic Evolution (M) Sdn Bhd, Johor / Lily Suryana Roslaili. [Student Project] (Unpublished)

ID21479 Ramli, Mohd Harith (2007) The factors that influencing customer behavior on servicescape offered by Mutiara Johor Bahru / Mohd Harith Ramli. [Student Project] (Unpublished)

ID21483 Radzuan, Mohd Redza Nizam (2008) Customer satisfaction toward Sahabat EON program / Mohd Redza Nizam Radzuan. [Student Project] (Unpublished)

ID22368 Ramli, Norazilah (2006) Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli. [Student Project] (Unpublished)

ID39590 Radin Amin Othman, Raden Siti Ayu and Shamsul Azhar, Nurshafiqa and Mazaruddin, Nurashikin and Alexander, Christina (2012) Fundamentals of Entrepreneurship (ENT300) : Kenyalang Herbal Spa / Raden Siti Ayu Radin Amin Othman ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID47971 Rahim, Azira and Law, Kuan Kheng and Nazihah, Nurdiyana (2020) The choice of smartphones among young generation / Azira Rahim ... [et al.]. In: FBM INSIGHTS Universiti Teknologi MARA Cawangan Kedah vol. 1. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, UiTM Cawangan Kedah, pp. 62-65. ISBN 2716-599X

ID49515 Rahmad, Mohd Rafizi and Ibrahim, Siti Zalipah (2021) Adaptation of online training in UiTM during covid-19 pandemic: experience of ILD UiTM / Mohd Rafizi Rahmad and Siti Zalipah Ibrahim. Advances in Business Research International Journal, 7 (1): 5. pp. 129-134. ISSN 2462-1838

ID27537 Rahmat, Abdul Khabir (2018) Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat. PhD thesis, thesis, Universiti Teknologi MARA.

ID19173 Raja Harun, Tengku Wasimah (2011) Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah. [Student Project] (Unpublished)

ID2545 Raja Hassan, Raja Rohafiza (1997) Customer's perception towards product and location of @: works department at Hankyu Jaya Klang / Raja Rohafiza Raja Hassan. Degree thesis, thesis, Universiti Teknologi MARA.

ID32847 Raman, Nur Nazihah (2011) The analysis on how corporate image, service quality, customer satisfaction enhance customer loyalty towards Kopcel shoppe among members of KCB’s. Case study at Menara Celcom, Jalan Semarak, Kuala Lumpur / Nur Nazihah Raman. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID19058 Ramli, Ida Aziaty (2008) A study on the effectiveness of the advertising media used by Maybank for its financing services towards customer awareness in 2008 / Ida Aziaty Ramli. [Student Project] (Unpublished)

ID32198 Ramli, Nor Asikin (2020) Student satisfaction toward food service cafeteria among university student in UiTM Perlis / Nor Asikin Ramli. [Student Project] (Unpublished)

ID27824 Ramli, Nur Haslina (2008) A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli. [Student Project] (Unpublished)

ID19346 Ramli, Nurfaiza Nazura (2008) Promotional strategy to convince dial-up users to convert to Streamyx / Nurfaiza Nazura Ramli. [Student Project] (Unpublished)

ID15248 Ramli, Nurul Akma and Saliman, Nurhayati (2012) Factors of staff professionalism at counter services affect customer satisfaction: A case study at TMpoint Jalan Gajah Berang, Melaka / Nurul Akma Ramli and Nurhayati Saliman. [Student Project] (Unpublished)

ID31394 Raujan, Siti Zanita (2010) A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan. [Student Project] (Unpublished)

ID47476 Rob A'i, Mohamad Nazri (1996) Customers' perceptions towards stationery section at Yaohan, The Mall / Mohamad Nazri Rob A'i. [Student Project] (Unpublished)

ID29415 Rochin Demong, Nur Atiqah and Otman, Abdul Kadir and Bawasa, Salmi (2016) Influencing factors on customer satisfaction towards American brands in the food and beverage industry in Malaysia / Nur Atiqah Rochin Demong, Abdul Kadir Othman and Salmi Bawasa. Advances in Business Research International Journal, 2 (2). pp. 1-8. ISSN 2462-1838

ID44369 Roslan, Mohamed Irfan (2014) The determinant of hotel quality service toward customer satisfaction : a study at Hotel UiTM Dungun / Mohamed Irfan Roslan. [Student Project] (Unpublished)

ID31283 Roslan, Siti Nur Fashah (2011) Factors influencing customers to choose Ar Rahnu in Bank Rakyat Sungai Buloh / Siti Nur Fashah Roslan. [Student Project] (Unpublished)

ID28632 Rosli, Rusydi (2012) A study of customer satisfaction towards Telekom Malaysia Berhad (TM) in Kota Kinabalu, Sabah / Rusydi Rosli. [Student Project] (Unpublished)

ID54802 Rusley, Nur Aliah and Abd Razak, Ummi Salmah (2019) Patients’ perception towards service quality in Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Nur Aliah Rusley and Ummi Salmah Abd Razak. [Student Project] (Unpublished)

S

ID21491 Safaruddin, Norfa'izah (2007) Factors that contribute to the effectiveness of Perodua customer retention program / Norfa'izah Safaruddin. [Student Project] (Unpublished)

ID26194 Shamsuddin, Shahrizal and Mohd Taib, Mat Faris (2018) Customer purchase intention towards Takaful Insurance of Perbadanan Melaka Holdings Sdn. Bhd. (PMH) / Shahrizal Shamsuddin and Mat Faris Mohd Taib. [Student Project] (Unpublished)

ID26144 Shuaid, Anuar Fariz and Meor Ahmad Fadzil, Khadijah and Ahmad Khir, Khairina (2018) Relationship between employees’ demographic and attitude towards digitalization readiness: the case of AEON Co. (M) Bhd. / Anuar Fariz Shuaid, Khadijah Meor Ahmad Fadzil and Khairina Ahmad Khir. [Student Project] (Unpublished)

ID25448 Samsudin, Mohd Haziq (2010) A study on: the customer service of Management System Certification Department SIRIM QAS International Sdn. Bhd. / Mohd Haziq Samsudin. [Student Project] (Unpublished)

ID42605 Saad, Ramli and Omar, Noorain and Abdullah, Mohd Zulhelmey (2015) Determinants of dealer support factors in dealer-supplier relationship satisfaction / Ramli Saad … [et al.]. [Research Reports] (Submitted)

ID32085 Saad, Nur Faradila (2011) Factors that influencing customer satisfaction towards Melaka River Cruise (MRC) / Nur Faradila Saad. [Student Project] (Unpublished)

ID34607 Sadek, Daing Maruak and Anuar, Azyyati and Zainal, Noor Saliza (2011) Comparative study on service quality in Bank Islam (BIMB): Sungai Petani, Kedah / Daing Maruak Sadek...[et al.]. [Research Reports] (Unpublished)

ID53213 Safarizuan, Halimatul Akmar (2021) Case Study : Darul Naim Printing / Halimatul Akmar Safarizuan. [Entrepreneurship Project] (Unpublished)

ID34950 Sahari, Norshahniza and Moho Basir, Nora and Jangga, Rohani (2012) Factors of food dimension affecting customer satisfation in family restaurants / Norshahniza Sahari, Nora Mohd Basir and Rohani Jangga. [Research Reports] (Unpublished)

ID26185 Sahidan, Nur Solatul Ima (2008) The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan. [Student Project] (Unpublished)

ID43240 Said, Rosnah (2008) The relationship between corporate image and service quality towards customer satisfaction in the cellular industry: the Malaysian context / Rosnah Said. Masters thesis, thesis, Universiti Teknologi MARA.

ID43016 Said, Sakina and Jamaluddin, Umi Hawa (2018) Factors that influenced customers’s satisfaction towards train services at KTM Sungai Petani / Sakina Said and Umi Hawa Jamaluddin. [Student Project] (Unpublished)

ID34493 Saidin, Nasirah and Nazarudin, Nazatul Nadhirah and Mohd Noor, Wan Nursyahidatul Husna (2016) Customers’ satisfaction towards Penang International Airport Services / Nasirah Saidin, Nazatul Nadhirah Nazarudin and Wan Nursyahidatul Husna Mohd Noor. [Student Project] (Unpublished)

ID42622 Saidin, Zainil Hanim and Yusoff, Rushami Zien and Mohd. Mokhtar, Sany Sanuri and Saad, Rohaizah (2016) Automotive after-sales service quality attributes and customer loyalty: an empirical study of Malaysian National carmakers / Zainil Hanim Saidin … [et al.]. ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 78-89. ISSN 2289-2125

ID35247 Saji, Sharzalina and Abu Hajia, Sharmilla and Abdul Hamid @ Zaidi, nurul syahidah (2012) ENT 300 The Donut Divas / Nunes Anak Stephen @ Jauk... [et.al]. [Entrepreneurship Project] (Unpublished)

ID6057 Sakarji, Siti Rosnita and Wan Azib, Wan Nor Hazimah and Luqman, Azyanee and Mohd Pauzi, Nooradzlina and Shari, Asma Shazwani and Ismail, Hadhifah Fadhlina and Abdullah Thani, Ayu Kamareenna and Nik Min, Nik Mohd Faris and Haidar Ishak, Muhammad Ammar and Mohd Yusri, Nur Alyaa Athirah (2021) Job satisfaction and individual happiness among employees at a public higher education institution / Siti Rosnita Sakarji …[et al.]. Social and Management Research Journal (SMRJ), 18 (2): 23. pp. 191-213. ISSN 0128-1089

ID28126 Saleem, Norjan (2010) Customer satisfaction toward agents at Etiqa Bandar Baru Klang / Norjan Saleem. [Student Project] (Unpublished)

ID18963 Saleh, Alia Zafira (2007) The impact of service quality on customer satisfaction, a study on Tanjung Offshore Services / Alia Zafira Saleh. [Student Project] (Unpublished)

ID18959 Salehuddin, Afini (2006) Customer loyalty amongst GRADS member of Malaysia Airlines / Afini Salehuddin. [Student Project] (Unpublished)

ID31393 Salleh, Siti Zaharah (2009) 4P’s marketing strategy affecting customer’s purchase intentions towards Maxis / Siti Zaharah Salleh. [Student Project] (Unpublished)

ID34046 Salman, Salmah and Mohd Nazir, Siti Nazira and Md Yusuf, Siti Nur Raidah and Ahmad, Jasmine (2010) A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

ID30748 Samad, Sarminah and Abdullah, Zaini (2007) The influence of organizational justice and demographic variables on employee willingness to engage in customer oriented behaviour / Sarminah Samad and Zaini Abdullah. Gading Journal for the Social Sciences, 11 (01). pp. 71-84. ISSN 2600-7568

ID37629 Samat, Hugh Paul (2003) A study to intensify local pepper consumption, with specific reference to pepper marketing boards' customers / Hugh Paul Samat. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

ID46639 Samsudin, Noor Syafiqah (2018) The factor that impact of servqual on customer satisfaction toward tenants at PNB commercial's shopping mall / Noor Syafiqah Samsudin. [Student Project] (Unpublished)

ID51727 Samsudin, Noor Syafiqah (2018) The relationship between factors that contribute to customer's mall loyalty: a study on Plaza Pelangi Johor Bahru Mall / Noor Syafiqah Samsudin. [Student Project] (Unpublished)

ID27397 Sapie, Suriana (2008) “The Fadors Influence Consumer’s Acceptance towards High Speed Broadband by Telekom Malaysia Berhad Kota Bharu Kelantan / Suriana Sapie. [Student Project] (Unpublished)

ID34254 Sapri, Nik Nur Fatin Fatihah (2015) A study on performance analysis at counter service: A case study at Employees’ Provident Fund (EPF) of Kota Bharu / Nik Nur Fatin Fatihah Sapri. Industrial Training. Bachelor of Science (Hons) Statistics, Kota Bharu. (Unpublished)

ID39204 Sari, Noel Rumpang and Umbol, Weston Hanley and Matau, Balan and Darham, Mohamad Hamizan and Nyanong, Sylvia (2012) Fundamentals of entrepreneurship (ENT300) : case study on Borneo Donuts / Noel Rumpang Sari …[et al.]. [Entrepreneurship Project] (Unpublished)

ID42538 Seli, Norita Mina (2015) Perceptions and behavioural intentions on airline safety among degree students after flight tragedies / Norita Mina Seli. [Student Project] (Unpublished)

ID6068 Seridaran, Sharlini and Mohd Noor, Mohd Nazri (2021) A conceptual framework for customers’ loyalty in mobile loyalty programmes / Sharlini Seridaran and Mohd Nazri Mohd Noor. Social and Management Research Journal (SMRJ), 18 (2): 19. pp. 46-65. ISSN 0128-1089

ID40030 Setapa, Mariam and Kamarul Zaman, Liziana and Wan Mustapha, Wan Asma Hanim and Mohd Kanafiah, Siti Farah Haryatie and Mohd Noor, Nor Raihana Asmar (2020) Relationship between service quality and customer satisfaction during halal certificate application in Kelantan / Mariam Setapa...[et al.]. Journal of Contemporary Social Science Research, 4 (2). pp. 1-11. ISSN 0128-2697

ID35080 Setapa, Mariam and Kamarul Zaman, Liziana and Wan Mustapha, Wan Asma Hanim and Mohd Kanafiah, Siti Farah Haryatie and Mohd Noor, Nor Raihana Asmar (2020) Service Quality and Customer Satisfaction: Halal Certificate Application in Malaysia / Mariam Setapa...[et al.]. Journal of Contemporary Social Science Research, 4 (1). pp. 39-48. ISSN 0128-2697

ID27814 Shaari, Norhafiza (2009) The study on the effectiveness on programs that implemented by Syarikat Bekalan Air Selangor (SYABAS) to maintain customer awareness / Norhafiza Shaari. [Student Project] (Unpublished)

ID44386 Shafee, Muhammad Yahya (2012) Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee. [Student Project] (Unpublished)

ID30889 Shaharudin, Mohd Rizaimy and Wan Omar, Maznah and Abu Hassan, Anita and Azyyati, Anuar Warranty and its effect towards customer satisfaction in Malaysia’s electronic industry / Mohd Rizaimy Shaharudin...[et al.]. Voice of Academia (VOA), 6 (2). pp. 1-16. ISSN 1985-5079

ID31419 Shahrun, Haidatul Nabila (2019) Examining the factors that influence customer's intention to use Ar-Rahnu among Segamat residents / Haidatul Nabila Shahrun. [Student Project] (Submitted)

ID16694 Shamsudin, Noorsyafiqah (2013) Destination attractiveness of a shopping mall: Johor Premium Outlet / Noorsyafiqah Shamsudin. Masters thesis, thesis, Universiti Teknologi MARA.

ID34819 Shamsul Khalil, Shuhaniza (1994) A study on the service quality and consumers perception towards it / Shuhaniza Shamsul Khalil. [Student Project] (Unpublished)

ID49924 Shamsulnidza, Muhammad Syafiq and Abu Bakar, Nor Zam Rizana and Tabrani, Nahli and Mokhsin, Muhammad Faris (2018) Air Asia customer services / Muhammad Syafiq Shamsulnidza … [et al.]. [Entrepreneurship Project] (Unpublished)

ID54506 Shariffuddin, Noorshajidatul Risha (2004) A study of customer satisfactions towards fixed line telephone service provided by Telekom Malaysia Berhad / Noorshajidatul Risha Shariffuddin. [Student Project] (Unpublished)

ID43007 Sharma, Vivek and Bhat, Dada Ab Rouf (2020) Co-creation and service innovation as performance indicators in the hospitality industry / Vivek Sharma and Dada Ab Rouf Bhat. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (2). pp. 76-95. ISSN 1985-8914 , 2590-3837

ID26275 Sharudin, Nurfatihah (2013) Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin. [Student Project] (Unpublished)

ID20517 Shuib, Adilah (1992) Pricing of a container services in the shipping line with special reference to integrated forwarding and Shipping Sdn. Bhd Port Klang / Adilah Shuib. [Student Project] (Unpublished)

ID54393 Silong Taib, Waliyyah and Mohamad Nasri, Nor Hidayah (2017) A review on the challenges affecting growth of Small & Medium Enterprises (SMES) in food manufacturer / Waliyyah Silong Taib & Nor Hidayah Mohamad Nasri. [Student Project] (Unpublished)

ID33082 Sofian, Norasyikin (2011) The effect of Corporate Social Responsibility (CSR) initiatives on consumer purchasing behaviour: A study on Celcom (Axiata) Berhad / Norasyikin Sofian. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

ID52595 Suhaimi, Ermi Sharlida (2006) A study on customer preferences to stay at new Pacific Hotel / Ermi Sharlida Suhaimi. [Student Project] (Unpublished)

ID44425 Suhartanto, Dwi (2011) Hotel Brand of Origin: Do Guests Perceive Service Differences? / Dwi Suhartanto. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 3 (3). pp. 1-24. ISSN 1985-8914 , 2590-3837

ID43649 Sukri, Nurshahila (2010) Impact of Islamic ethics on customer satisfaction in selected Islamic bank at Kota Bharu, Kelantan / Nurshahila Sukri. [Student Project] (Unpublished)

ID28818 Sulaiman, Suria and Mohd Asri, Dian Aszyanti Atirah and Azmi, Azila and Mohamad Khamis, Nor Fazllina (2020) Customer satisfaction and service quality of spa in Penang / Suria Sulaiman... [et al.]. ESTEEM Journal of Social Sciences and Humanities, 4. pp. 115-124. ISSN 2600-7274

ID38212 Sulum, Nursuainah (2013) A study on factors influencing the residents’ responsiveness towards the promotion events conducted by Perbadanan Putrajaya (PPj) / Nursuainah Sulum. [Student Project] (Unpublished)

ID23353 Syawe, Seh Ling and Hamali, Jamil and Lee, Beng Yong and Sarkawi, Adib (2008) Quality performance of Universiti Teknologi Mara Sarawak 2006 / Iris Syawe Seh Ling ...[et al.]. [Research Reports] (Unpublished)

T

ID25294 Tahim, Benadrian Rosta Shaelabo (2015) Service quality and customer satisfaction towards Kedai 1 Malaysia at Matang, Kuching / Benadrian Rosta Shaelabo Tahim. [Student Project] (Unpublished)

ID48291 Tan, Chee Hian and Hasan, Hosni and Raja Azidin, Raja Mohammed Firhad and Ismail, Hashbullah and Sharir, Raihana and Salleh, Razali and Mohd Noor, Mohad Anizu (2021) Satisfactory levels on planned fitness programme among adults clarity employees. / Chee Hian Tan … [et al.]. Malaysian Journal of Sport Science and Recreation (MJSSR), 17 (1). pp. 123-137. ISSN 2735-1238

ID34036 Tengku Abdul Kadir, Tengku Hilmi and Muhammad Kamal, Muhammad Haniff (2010) Exploring the communication gaps factor affecting the service delivery: a case study in Lembaga Hasil Dalam Negeri (LHDN) Sungai Petani Branch / Tengku Hilmi Tengku Abdul Kadir and Muhammad Haniff Muhammad Kamal. In: ReCAMSS 2010, UiTM Cawangan Kedah.

ID31641 Tengku Hashim Badli, Tengku Muhammad Hazwan (2011) A study on factor contributing to customer satisfaction towards Anika Insurance Broker / Tengku Muhammad Hazwan Tengku Hashim Badli. [Student Project] (Unpublished)

ID38833 Tuan Ismail, Tuan Ahmad (2017) The causal relationship between hotel restaurant brand attributes, customer brand personality, walk-in customer dining experience, satisfaction and post behaviour intention / Tuan Ahmad Tuan Ismail. PhD thesis, thesis, Universiti Teknologi MARA.

U

ID46096 Usak, Hairun Nissyak and Muhamad, Izzati and Musa, Mardhiah and Kamarulzaman, Masrul Hayati and Alias, Noor Al-Wani (2008) Business Plan : Arowana Aquaculture / Hairun Nissyak Usak ... [et al.]. [Entrepreneurship Project] (Unpublished)

W

ID24717 Wahin, Amirul Asraf and Azimi, Amirrul Zunnurain (2015) A study on the factors that influence the sales competencies of employees in international sales division at GITN Sdn. Berhad / Amirul Asraf Wahin and Amirrul Zunnurain Azimi. [Student Project] (Unpublished)

ID31782 Wan Hamzah, Wan Patimah (2008) A study on the customers’ satisfaction towards homestay program in Kelantan / Wan Patimah Wan Hamzah. [Student Project] (Unpublished)

ID43643 Wan Ibrahim, Wan Siti Norhidayah (2010) A study on factors contribute to the acceptance of Ar-Rahnu scheme in Agrobank Kota Bharu / Wan Siti Norhidayah Wan Ibrahim. [Student Project] (Unpublished)

ID42065 Wan Mahamad Hanafi, Wan Nor Syuhana (2017) Customer satisfaction on Malay food restaurant at Pahang / Wan Nor Syuhana Wan Mahamad Hanafi. [Student Project] (Unpublished)

ID49235 Wan Mohamad, Wan Ahmad Faiz (2017) Relationship between service quality and customer loyalty at Bangi Wonderland Water Theme Park / Wan Ahmad Faiz Wan Mohamad. [Student Project] (Unpublished)

ID20895 Wan Sazali, Wan Nur Farhana and Mazlan, Maisarah (2013) A case study on perceived waiting time, customer satisfaction and repatronization at Kentucky Fried Chicken (KFC), i-City, Section 7, Shah Alam / Wan Nur Farhana Wan Sazali and Maisarah Mazlan. [Student Project] (Unpublished)

ID41909 Wan Sunusi, Wan Ismail (2007) Client's satisfaction towards cleaning service provided by the cleaning service firm in schools at Padawan area : A case study on Zona Enterprise / Wan Ismail Wan Sunusi. [Student Project] (Unpublished)

ID2520 Wan Yusof, W. Hasyusnita (1996) A study on the effectiveness of sales promotion in stationery department of Jaya Jusco Bandar Baru Klang / W. Hasyusnita Wan Yusof. Degree thesis, thesis, Universiti Teknologi MARA.

ID42826 Wan Yusof, Wan Azhar and Nordin, Farhan Akma and Mahdzar, Mazlina (2017) The effect of internet on travel intermediaries in Malaysia (A case of a retail travel agent) / Wan Azhar Wan Yusof, Farhan Akma Nordin and Mazlina Mahdzar. ASEAN Entrepreneurship Journal (AEJ), 3 (1). pp. 21-32. ISSN 2289-2125

ID28134 Waris, Norliana (2011) Building customer delight with AgroBank Batu Pahat through better service quality / Norliana Waris. [Student Project] (Unpublished)

ID38307 Wulandari, Nuri and de Jager, Johan W and Wannenburg, Elizma (2019) High tech vs high touch? ; Cross country analysis of online banking service quality in South Africa and Indonesia / Nuri Wulandari, Johan W de Jager and Elizma Wannenburg. In: The 6th International Accounting & Business Conference 2019. Secretariat of IABC 2019, 6th . UiTM Cawangan Johor, Segamat Johor, p. 53.

Y

ID42054 Yaacob, Nur Syahirah and Norudin, Norazwanie (2017) Determining the customer preferences of the fast food restaurant : Pizza Hut at Giant Hypermarket, Kuala Terengganu / Nur Syahirah Yaacob & Norazwanie Norudin. [Student Project] (Unpublished)

ID29422 Yaakob, Siti Aisyah and Mohamad, Nur Syaahidah and Mohd Ghani, Nur Nashreena Aliya and Abd Rahman, Nur Ain and Othman, Abdul Kadir (2017) The effect of perceived service recovery justice on customer loyalty: role of customer affection as moderator in Malaysian telecommunication industry / Siti Aisyah Yaakob … [et al.]. Advances in Business Research International Journal, 3 (1). pp. 1-12. ISSN 2462-1838

ID19064 Yahaya, Ielda Suraya (2009) The effectiveness of promotionals tools towards customer awareness for Biossentials Puri Spa, Melaka / Ielda Suraya Yahaya. [Student Project] (Unpublished)

ID14978 Yahya, Mohammad Yusuf and Mohd Johan, Muhammad Nadzim (2013) Service quality and customer satisfaction : A study at Majlis Bandaraya Melaka Bersejarah / Mohammad Yusuf Yahya and Muhammad Nadzim Mohd Johan. [Student Project] (Unpublished)

ID38134 Yasin, Ezatul Syazwani (2013) A study on a study of determinants of customer’s intention to use i-Aslah: case of Bank Rakyat Pasir Mas (2012) / Ezatul Syazwani Yasin. [Student Project] (Submitted)

ID46351 Yunos, Muhammad Zahirrudin (2020) Case Study : Gabungan Mantap Sdn Bhd / Muhammad Zahirrudin Yunos. [Entrepreneurship Project] (Unpublished)

ID54498 Yusof, Mohd Azraie (2004) A study on temporary out of service customers at Southern Johor Telekom / Mohd Azraie Yusof. [Student Project] (Unpublished)

ID30463 Yusof, Nurul Nadia (2010) Determinants on service quality that affecting customer’s satisfaction in insurance industry / Nurul Nadia Yusof. [Student Project] (Unpublished)

ID42983 Yusoff, Nur Athirah and Ismail, Mohammad (2020) The impact of service quality and product quality towards customers satisfaction in Islamic banking: the moderating role of customer knowledge / Nur Athirah Yusoff and Mohammad Ismail. Journal of Contempory Islamic Studies, 6 (2). ISSN ISSN 2289-9634 e-ISSN 0128-0902

ID21658 Yusop, Nur Fitra Azira (2018) The impact of service quality dimension towards customer satisfaction at Melaka International Trade Centre / Nur Fitra Azira Yusop. [Student Project] (Unpublished)

ID39228 Yusup, Aimi Mazura and Razin, Muhammad Asrani and Yusup, Hairlul Hafiz and Abdul Latip, Muhammad Danial (2011) Fundamentals of entrepreneurship (ent300) case study on Chapters Bookstore / Aimi Mazura Yusup...[et al.]. [Entrepreneurship Project] (Unpublished)

Z

ID25373 Zakaria, Mohd Azraf (2011) Customer loyalty towards Terengganu Equestrian Resort / Mohd Azraf Zakaria. [Student Project] (Unpublished)

ID27224 Zakaria, Hasbullah (2008) A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria. [Student Project] (Unpublished)

ID21386 Zainudin, Afeira Helena (2008) Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin. [Student Project] (Unpublished)

ID21442 Zawawi, Haniza (2007) Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi. [Student Project] (Unpublished)

ID21082 Zakaria, Norashikin (2006) Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria. [Student Project] (Unpublished)

ID52170 Zabidi, Muhammad Firdaus and Zakaria, Mohd Nur Azry and Ali Mohtar, Mohd Syazani and Zainal, Ahmad Farid and Khamarul Zaman, Mohd Faris Faruqi (2009) Entrepreneurship : Krep-Krep Enterprise / Muhammad Firdaus Zabidi ... [et al.]. [Entrepreneurship Project] (Unpublished)

ID53132 Zaidi, Nur Faziera (2012) Impact of digital marketing on customer relationship of Icon Smart Home company / Nur Faziera Zaidi. Industrial Training. Bachelor of Business Administrations (Hons) Marketing, Segamat, Johor.

ID32538 Zainal, Nur Farezza (2011) The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal. [Student Project] (Unpublished)

ID31796 Zainal, Wan Zainorliza (2009) Customer relationship management practices at Cerebos (Malaysia) Sdn Bhd / Wan Zainorliza Zainal. [Student Project] (Unpublished)

ID47394 Zaini, Jefry Shah (1989) A review of the dial-a-taxi service In Klang Valley / Jefry Shah Zaini. [Student Project] (Unpublished)

ID47305 Zainuddin, Anizah (1992) A study on the performance of the convenience stores (c-store) of Esso Malaysia Berhad / Anizah Zainuddin. [Student Project] (Unpublished)

ID29420 Zainuddin, Anizah and Noranee, Shereen (2017) Customers’ emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee. Advances in Business Research International Journal, 3 (1). pp. 1-9. ISSN 2462-1838

ID28344 Zainuddin, Noormaslifah (2009) A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin. [Student Project] (Submitted)

ID28708 Zainuddin, Noormaslifah (2009) A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin. [Student Project] (Unpublished)

ID37844 Zainuddin, Syafafwati (2012) The impact of food packaging on consumer buying behavior / Syafafwati Zainuddin. [Student Project] (Submitted)

ID31608 Zainudin, Syazwani (2011) Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin. [Student Project] (Unpublished)

ID2625 Zakaria, Azmil Rohimie (2010) A study on the level of satisfaction based on featured facilities for the convenience usage towards passengers case study: Low Cost Carrier Terminal (LCCT), Sepang / Azmil Rohimie Zakaria. Degree thesis, thesis, Universiti Teknologi MARA.

ID28422 Zakaria, Nor Hazliza (2009) A study on the services provided by operation counter ASNB Melaka branches to their customer / Nor Hazliza Zakaria. [Student Project] (Unpublished)

ID43837 Zakaria, Zainuddin (2011) The influence of market orientation and relationship quality on relationship outcome between public universities and their associated colleges in Malaysia / Zainuddin Zakaria. PhD thesis, thesis, Universiti Teknologi MARA.

ID49080 Zulkfli, Siti Nurani and Abd Razak, Nor Fatihah and Che Yusof, Nur Syaliza Hanim and Nordin, Noor Ilanie and Salleh, Aisyah Wahyuna and Che Apandi, Nur Ain Mardiah and Shikh Mohd Noor, Siti Nur Auni Husna (2020) Factors influencing customer to switch mobile service provider: A case study at UiTM KB / Siti Nurani Zulkfli ... [et al.]. Journal of Mathematics & Computing Science, 6 (2). pp. 38-43. ISSN 0128-0767

ID49874 Zulkifli, Noor Fadzlina (2018) The relationship of corporate social responsibility to a start-up company, Nuren Group (Enlinea Sdn. Bhd.) / Noor Fadzlina Zulkifli. [Student Project] (Unpublished)

ID2562 Zulkifli, Nor Zurina (1998) A study on customer's awareness of TOPS' private label of detergents at tops supermarket Shah Alam Mall / Nor Zurina Zulkifli. Degree thesis, thesis, Universiti Teknologi MARA.

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