Items where Subject is "Customer services. Customer relations"

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Number of items at this level: 690.

A

Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar. (2018) [Student Project] (Unpublished)

Barriers effective communication impact to productivity of employee in Hotel Seri Malaysia Kepala Batas / Nur Fazliana Azhar. (2015) [Student Project] (Unpublished)

The factors influencing customer satisfaction in hotel industry (case study: Hotel Seri Malaysia Sungai Petani) / Norazidah Ahmad. (2015) [Student Project] (Unpublished)

A study on consumers needs among Indonesian migrant towards Celcom International Business Division / Ammei Asraf Ab.Ghani. (2009) [Student Project] (Unpublished)

A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan. (2010) [Student Project] (Unpublished)

A study on service quality dimensions towards customers’ satisfaction of Air Asia at Kuala Lumpur International Airport 2 / Kartini Afiqah Ahmad Budaya. (2015) [Student Project] (Unpublished)

A study on customer retention in relation to service by cooperative provider in Takaful Ikhlas / Mohd Asyraf Abd. Rahman. (2011) [Student Project] (Unpublished)

Passengers’ choice for full-service carrier airlines / Yasmin Kaisah Ahmad Zolkifli. (2019) [Student Project] (Unpublished)

Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit. (2006) [Student Project] (Unpublished)

The impact of servicescape towards Melaka International Trade Centre (MITC) service quality / Intan Adila Adam. (2007) [Student Project] (Unpublished)

The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman. (2006) [Student Project] (Unpublished)

The impact of flexible working hours toward employee's productivity in Politeknik Kota Bharu, Kelantan / Siti Sofia Ainuddin. (2017) [Student Project] (Unpublished)

Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid. (2018) In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

Contract manufacturing service quality and its relationship with customer satisfaction and loyalty in F&B industry / Zulkefli Abdul Rahim. (2018) In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

A study on customers' perception towards service quality at the main counter of Amanah Saham Nasional Berhad, Kuala Lumpur / Azlina Abdul Ghani. (2006) [Student Project] (Unpublished)

Adopting & measuring customer service quality (SQ) in Islamic banks: A case study in Bank Islam Malaysia Berhad in Segamat, Johor / Nur Insyirah Anuwar. (2017) [Student Project] (Unpublished)

Customer review on Kinrara Resort, Selangor through booking.com and Agoda / Edina Abd Rahman and Nurannisa Syifa Abd Shukor. (2018) [Student Project] (Unpublished)

Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia. (2001) [Student Project] (Unpublished)

Evaluating potential market acceptance of biomedical services of Pride Outlet Sdn Bhd / Alya Izzatti Azmin, Nik Nur Amalin Nadia Azmi and Nurfarain Hafifie Abd Rashid. (2018) [Student Project] (Unpublished)

Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli. (2015) [Student Project] (Unpublished)

Salient Customer Relationship Management (CRM) dimensions contributing to customer loyalty for UEMS in facility management / Al Ashraf Zarif Al Bakri, Nurul Azrina Rusni and Ezuana Jaaffar. (2018) [Student Project] (Unpublished)

Strategic approach in competitive and sales workflow analysis - a case study for neural / Farah Wahida Ahmad Zulkifle. (2006) [Student Project] (Unpublished)

The effectiveness of loyalty marketing programmed through real rewards trough customer relationship at Carrefour Subang Jaya / Dina Azua Ahmad Musa. (2008) [Student Project] (Unpublished)

The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid. (2007) [Student Project] (Unpublished)

The impact of flexible working hours towards employee's productivity at Felda D'saji Sdn. Bhd., Kuala Lumpur / Assma Nuraina Anuwar. (2018) [Student Project] (Unpublished)

The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar. (2010) [Student Project] (Unpublished)

A study on customer awareness and satisfaction towards Bai al'inah concept and services provided by Bank Rakyat, Jengka Branch / Siti Hajar Abdul Hamid. (2005) [Student Project] (Unpublished)

A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop. (2004) [Student Project] (Unpublished)

Perceived value towards Melaka River Cruise influencing customer retention / Rafidah A. Raof and Hasnida Ramli. (2013) [Student Project] (Unpublished)

Consumer purchase decision towards canned pineapple products: a case study in Malacca / Rafidah A.Raof. (2018) Masters thesis, thesis, Universiti Teknologi MARA.

Influencing factors of customer loyalty in the malaysian airline industry using structural equation modelling (SEM) / Haslinda Ab Malek ... [et al.]. (2022) Voice of Academia (VOA), 18 (1): 11. pp. 116-128. ISSN 2682-7840

The performance of leased data circuit and digitaline II installation services for corporate, global & government (eastern) customers within Pahang area / Mohd Shamsurizal Ab Rahim Halimi. (1999) [Student Project] (Submitted)

A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail. (2019) Masters thesis, thesis, Universiti Teknologi MARA Shah Alam.

The antecedents of customer loyalty in Tabung Haji, Malaysia from depositors perspective / Fathin Najehah Ab Rashid. (2018) Degree thesis, thesis, Universiti Teknologi MARA.

Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman. (2012) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 1 (1). Institute of Graduate Studies, UiTM, Shah Alam.

Key antecedents influencing customer satisfaction with service recovery: a case of airlines in Malaysia / Nurliyana Abas. (2014) In: TeSSHI 2014, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

A study on satisfaction among non-academic employees of unimas towards the service quality in the outpatients’ clinic at Sarawak General Hospital, Kuching Sarawak/ Nurul Diana Abd Aziz. (2016) [Student Project] (Unpublished)

Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz. (2010) [Student Project] (Unpublished)

Communication problem at KTMB commuter / Norsaliha Abd Hadi, Ain Amalina Mat Zanggi and Azefa Ahmad. (2018) [Entrepreneurship Project] (Unpublished)

Customer expectation towards fresh milk and juice home delivery service / Nurul Nadia Abd Malek. (2010) [Student Project] (Unpublished)

A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim. (2009) [Student Project] (Unpublished)

Hot Maid Cleaning Services / Nurul Shafikah Abd Rahman ... [et al.]. (2013) [Entrepreneurship Project] (Unpublished)

The stages in decision making process that influence customer purchase decision in buying house at Penang : A case study at Taman Pancur Utama Penang / Abd Latif Abd Raman...[et al.]. (2013) [Student Project] (Unpublished)

A study on factors that contribute to customer satisfaction of Perkeso Kuala Pilah / Ras Nurdiana Abd Rashid. (2014) [Student Project] (Unpublished)

A study on student’s involvement in extracurricular activities towards student satisfaction: a case study among diploma students in UiTM Kedah / Annisa Ilyana Abd Razak ... [et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Consumer behavior of Islamic bank customers at Bank Rakyat Jelapang Branch, Ipoh, Malaysia / Nor Fatin Amirah Abd Razak. (2015) [Student Project] (Unpublished)

The impact of the Ar-Rahnu service quality on customer’s satisfaction at Bank Kerjasama Rakyat Malaysia Berhad, Seremban / Nur Syafinaz Abd Wahid. (2011) [Student Project] (Unpublished)

User Satisfaction on printer materials in Perpustakaan Tun Abdul Razak (PTAR)2 / Dg. Suraini Abd. Lait. (2009) [Student Project] (Unpublished)

Blueprint : SaniSmart / Adlina Anati Abdul Aziz, Ain Nazira Mohd Tahir and Lyana Ibrahim. (2021) [Entrepreneurship Project] (Unpublished)

The influence of customers’ online review to the hotels’ services performance in Malaysia / Amalina Abdul Aziz & Nurul Ain Amiruddin. (2018) [Student Project] (Unpublished)

Service quality model in determining the factors affecting user satisfaction towards GrabCar Service in Sungai Petani / Muhammad Faris Anuar Abdul Halim and Nurul Amirah Amalia Md Zulpakar. (2019) [Student Project] (Unpublished)

The effect of individualism and collectivism on customer satisfaction in retail sector asian versus western culture / Abdul Hamid Abdul Halim, Muhammad Hafizi Zamri and Mohd Faizol Rizal Mohd Rasid. (2018) Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (SI). pp. 23-29. ISSN 2550-1429

A study on the effectiveness of Customer Relationship Management (CRM) at Takaful Ikhlas Sdn Bhd / Norlela Abdul Halim. (2011) [Student Project] (Unpublished)

Analysis of customer loyalty towards Askco Sdn. Bhd. / Hazwani Amira Abdul Jamil. (2018) [Student Project]

Factors affecting customer loyalty on mobile internet subscription among non-resident students in UiTM Kedah / Siti Zahara Abdul Kareem and Noor llie Zuhaili Yahaya. (2018) [Student Project] (Submitted)

Modelling Importance Performance Analysis (IPA) to improve service quality in luxury hotel / Nor Atiqah Abdul Karim, Nur Shuhada Mohamad Radzi and Siti Mariah Mohd Basri. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

A study on the level of acceptance of automated teller machine card-holders of Bank Bumiputra Malaysia Berhad in Kuala Lumpur and Petaling Jaya towards the on-premise service of ATM, BBMB / Ahmad Termizi Abdul Latif ... [et al.]. (1985) [Student Project] (Unpublished)

Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai. (2014) In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014). Division of Research and Industry Linkages, UiTM Melaka, Alor Gajah, Melaka, p. 24.

Expectations and perceived value of customer satisfaction towards counter service provided by Employee’s Provident Fund (EPF) Muar / Nurul Hanim Abdul Malek. (2009) [Student Project] (Unpublished)

The impact of Customer Relationship Marketing (CRM) on customer loyalty in Holiday Inn, Melaka / Rosmalawaty Abdul Malek and Fathiah Abd Rahman. (2015) [Student Project] (Unpublished)

The factors that influence customer preferences to choose Celcom Axiata as network provider in Kota Bharu Kelantan / Mat Zulazwan Abdul Malik. (2014) Industrial Training. Universiti Teknologi MARA Cawangan Kelantan, Kota Bharu. (Unpublished)

A study on service quality towards customer satisfaction : Eastern College of Kota Kinabalu Sabah region. / Firdausiah Abdul Momen. (2014) [Student Project] (Unpublished)

A study on service quality towards customer satisfaction: Eastern College of Kota Kinabalu Sabah region / Firdausiah Abdul Momen. (2014) [Student Project] (Unpublished)

The impact of performance expectancy on purchasing travel products via online travel agents websites: gender as moderator / Safwan Marwin Abdul Murad ... [et al.]. (2021) Voice of Academia (VOA), 17 (1). pp. 116-128. ISSN 2682-7840

Bank Pertanian Malaysia, Guar Chempebak branch: study on the target customer response towards Patriot Remaja Saving Scheme / Sarimah Abdul Rahim. (2000) [Student Project] (Submitted)

Factors that creates customer awareness on the promotion strategies made by Melaka Stadium Corporation / Jihan Ayuni Abdul Rahim. (2008) [Student Project] (Unpublished)

Do ‘Kafeteria Sihat’ attributes influence customers’ post purchase behaviour? / Abdul Rais Abdul Rahman, Chemah Tamby Chik, Mohd Salehuddin Mohd Zahari. (2018) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 10 (1). pp. 1-15. ISSN 1985-8914 ; 2590-3837

Fundamentals of entrepreneurship (ENT300) : case study on Di Moda Fashion Boutique / Aqira Farisa Abdul Rahman. (2016) [Entrepreneurship Project] (Unpublished)

Environmental oriented corporate social responsibility and customer loyalty: corporate image as a mediator / Nor Irwani Abdul Rahman. (2015) Masters thesis, thesis, Universiti Teknologi MARA.

A study on the effects of service quality dimension towards customer retention in Hotel Hallmark Leisure, Melaka / Siti Nor Azimah Abdul Rahman. (2012) [Student Project] (Unpublished)

A study on the customer satisfaction toward Integrated Services Digital Network (ISDN)-Basic Rate Interface (BRI) services by Telekom Malaysia Berhad within Pahang / Shahredza Abdul Rashid. (1998) [Student Project] (Submitted)

Electronic government maturity stage, user’s adoption and user’s satisfaction level / Mas Anom Abdul Rashid. (2012) In: THE DOCTORAL RESEARCH ABSTRACT. IPSis Biannual Publication, 1 (1). Institute of Graduate Studies, UiTM, Shah Alam.

User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman. (2010) Gading Journal for the Social Sciences, 14 (1). pp. 55-66. ISSN 2600-7568

The influences of background music on dined customer in restaurant / Nuramirah Izni Abdul Razak and Durra Fatanah Abdul Rahim. (2017) [Student Project] (Unpublished)

Relationship between service quality and customer satisfaction in outdoor services activities: a case study of Rentas Adventure Group / Nurul Hasanah Abdul Razak. (2021) [Student Project] (Unpublished)

The effectiveness of the halal communication on muslim consumers' buying behaviour / Nor Hidayatun Abdul Razak …[et al.]. (2013) In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia.

Customer satisfaction level through services quality of MARA / Siti Nur Aminah Abdul Razak and Zawiah Mohd Mahidin. (2014) [Student Project] (Unpublished)

Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

The distributors satisfaction level towards distribution system / Noor Asyekeen Abdul Talib. (2002) [Student Project] (Unpublished)

Kajian kepuasan pelanggan di Klinik Kesihatan Kota Samarahan / Amnah Abdul Wahab … [et.al.]. (2000) [Student Project] (Unpublished)

Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

A study on the relationship between customer satisfaction towards service quality in a three-star hotels in Perlis / Nurul Labanihuda Abdull Rahman ... [et al.]. (2022) Voice of Academia (VOA), 18 (1): 15. pp. 169-181. ISSN 2682-7840

How can excellent customer service assist "PPI" in maintaining loyal corporate market / Hamiyati Abdullah. (1999) [Student Project] (Submitted)

Customer satisfaction towards services provided by advertising department of the New Straits Times Press (M) Berhad, Kuala Terengganu / Mariza Abdullah. (1998) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Business Opportunity: Mobile Gaming Store / Muhammad Alif Aqasyah Abdullah. (2021) [Entrepreneurship Project] (Submitted)

The awareness of property planning (wills and hibah) among Mosque Pilgrims Sultan Salahuddin Abdul Aziz Shah Mosque (MSSAAS), Shah Alam Selangor / Nurul Fatin Syahida Abdullah. (2019) Degree thesis, thesis, Universiti Teknologi MARA.

The influence of customers’ attitudes and subjective norms on their intention to buy national cars / Siti Nur Athiqah Abdullah. (2018) [Student Project] (Unpublished)

Keberkesanan rancangan Radio Malaysia Ibukota pada pandangan umum (RMIK) / Asmah Abdullah … [et al.]. (1986) [Student Project] (Unpublished)

Examining the determinants of international brand recognition among Malaysian consumers in Kuala Lumpur / Fatihah Norazami Abdullah...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 32. ISBN 9789670314563

Measuring and managing franchisee satisfaction : a study of academic franchising / Firdaus Abdullah ... [et al.]. (2008) Social and Management Research Journal (SMRJ), 5 (1). pp. 91-102. ISSN 1675-7017

Modeling the relationship of research university brand image on students’ satisfaction and its effect on brand loyalty / Noordini Abdullah. (2016) In: The Doctoral Research Abstracts. IGS Biannual Publication, 10 (10). Institute of Graduate Studies, UiTM, Shah Alam.

The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah. (2007) [Student Project] (Unpublished)

The study on the effectiveness of inquiry counter service in Tenaga Nasional Berhad Distribution Kota Tinggi / Saridayu Abu. (2002) [Student Project] (Submitted)

A study on customers perception towards Sime Tyres product in Alor Setar / Rusnita Abu Bakar. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

A study on the customer satisfaction toward agent services at MCIS Zurich Melaka Branch / Nor Asmarina Abu Bakar. (2011) [Student Project] (Unpublished)

Customer satisfaction towards service quality of public bus transport: a case study at Melaka Central (MC) / Rahil Abu Bakar and Norfarahin Dzulkifli. (2013) [Student Project] (Unpublished)

Factors influence people choice on commuter train at KTMB Sungai Petani / Latifah Abu Hassan. (2018) [Student Project] (Submitted)

Creativity in marketing: a study of its relevance with service quality to KOP Computer Sdn Bhd / Zatil ‘Adilah Abu Yazib. (1999) [Student Project] (Submitted)

Customer satisfaction towards sales services provided by showroom sales staff at Sime UEP Properties Berhad Subang Jaya / Hasrol Amri Abu Yazid. (2006) [Student Project] (Unpublished)

The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen. (2013) Masters thesis, thesis, Universiti Teknologi MARA.

An analysis on factors that motivate customers to remain loyal with Telekom Malaysia Berhad / Afzainizah Adam. (1999) [Student Project] (Submitted)

Case Study : Ainaa Beauty / Nur Farah Ain Adam. (2021) [Entrepreneurship Project] (Unpublished)

The effectiveness of micro financial (Ar-Rahn) towards empowering the small muslim entrepreneur in Kelantan / Muhamad Sahidan Adnan. (2013) [Student Project] (Unpublished)

The effect of leadership styles towards person organization fit among teachers in Sekolah Kebangsaan Batu Laut / Nur Shuhada Adzam Yukhairiz. (2017) [Student Project] (Unpublished)

An empirical study on the relationships between tqm practices and overall service performance: The case of a public service sector in Malaysia / Arawati Agus and Za’faran Hassan. (2006) Gading Journal for the Social Sciences, 10 (1). pp. 51-63. ISSN 0128-5599

A study on customer satisfaction towards seminar package offered by Hotel Seri Malaysia Sungai Petani / Azlina Ahmad. (1999) [Student Project] (Submitted)

A study on customer satisfaction towards counter service quality at Tenaga Nasional Berhad Taiping / Naizra Ahmad. (2014) [Student Project] (Unpublished)

Customer perception of service quality for Telekom Streamyx installation and maintenance services in Kota Kinabalu, Sabah / Rozanah Ahmad. (2014) [Student Project] (Unpublished)

The study on customers’ perception towards the quality of customer saving services at Tabung Haji Kuala Terengganu / Shamsul Kamal Ahmad. (2000) [Student Project] (Submitted)

Fundamental Of Entrepreneurship (ENT 300) My Cakoi Planet (Mcp) / Muhammad Azlan Shah Ahmad. (2015) [Entrepreneurship Project] (Unpublished)

Towards service quality improvement for passenger satisfaction at intercity express bus services / Murzamir Ahmad...[et al.]. (2017) [Student Project] (Unpublished)

The level of customer satisfaction towards services cape in city campus libraries provided by higher education in Melaka, Melaka Bandaraya Bersejarah / Nur Farah Wahida Ahmad. (2014) [Student Project] (Unpublished)

Potential factors leading to training effectiveness: A study of executive employees at government office of Perak / Nursaadatun Nisak Ahmad, Siti Daleela Abdul Wahid and Abdul Malek A.Tambi. (2011) [Research Reports] (Unpublished)

Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don. (2010) [Student Project] (Unpublished)

The mediating effect of customer satisfaction on the relationship between service quality, relationship quality, relationship quality, perceived value, and perceived price towards repurchase intention in the fast food industry / Fatin Najua Ahmad Fuzir and Mohd Khirzan Badzli A Rahman. (2020) Social and Management Research Journal (SMRJ), 17 (2). pp. 371-397. ISSN 0128-1089

A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien. (2014) [Student Project] (Unpublished)

The relationship between service quality (SERVQUAL) and customer satisfaction towards unsought product: a case study of Icon Future Home / Nur Nadia Nazeera Ahmad Subki. (2018) [Student Project]

Customers' purchase intention of new product from UMORIE Company / Anis Suhaila Ahmad Sufian. (2018) [Student Project]

Service delivery in public sector : a case study conducted at Labour Department / Noorazilah Ahmad Yusof and Intan Rahimah Kabimbangan. (2016) [Student Project] (Unpublished)

Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah. (2020) Masters thesis, thesis, Universiti Teknologi MARA Shah Alam.

The effect of loyalty programmes on customers retention among Alamanda shopping centre shoppers / Nasuha Husna Ahmad Zubir. (2018) [Student Project] (Unpublished)

Service quality and customer satisfaction of low cost carried on pre-flight, in-flight, and post flight; a case of Malindo Air / Aini Nazirah Ahman, Muhammad Nabil Fikri Razman and Zainul Ariffin Abu Bakar. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Melaka.

Customer satisfaction towards service delivery of the District Office of Papar / Annette Evangeline Ajin. (2016) [Student Project] (Unpublished)

A study on the students' perception of administrative service quality: a case of UiTM Kedah and Perlis / Jamaludin Akbar...[et al.]. (2006) [Research Reports] (Unpublished)

A study on the relationship between customer satisfaction and employee service delivery at Sutera Sanctuary Lodges' Front Office Department at Kinabalu Park, Kundasang, Sabah / Adrian Alaska @ Kalasa. (2014) [Student Project] (Unpublished)

Logistic service quality as factors on brand trust / Yong Azrina Ali Akbar...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Kedah, p. 34. ISBN 9789670314563

Measurement the customer satisfaction towards the service quality at the Suri Delima Restaurant / Muhammad Tarmizie Alias...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

The relationship between servicescape, experiential values, self-image congruity and loyalty intention of customers towards department stores in Malaysia / Zuraini Alias. (2017) In: The Doctoral Research Abstracts. IGS Biannual Publication, 12 (12). Institute of Graduate Studies, UiTM, Shah Alam.

A study of customer satisfaction in the scope of domestic customer of TNB Pasir Gudang / Ruhaidah Amari. (1998) [Student Project] (Submitted)

A study on customers’ perception towards quality services provided by Telekom Cellular Sdn. Bhd. - TM Touch, base on their expectation and the actual performance / Azian Hanim Amat. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The effectiveness of continuos training programs in PPIIKT lead to customer service quality / Azlinah Ambak. (1999) [Student Project] (Submitted)

Students satisfaction in foods by cafeteria of UiTM Dungun / Azira Amran, Nurul Akhmar Asmidar Makhtar & Syed Ahmad Asyraf Syed Hazani. (2012) [Student Project] (Unpublished)

Implementation of customer service system using three-tier architecture / Nursabrina Amran. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

Customer behavior towards online shopping / Azni Syafena Andin Salamat...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Factors that influence customer preferences towards a private university in Sungai Petani, Kedah / Azyyati Anuar, Mohd Rizaimy Shaharudin and Siti Nabihan Baharuddin. (2011) Voice of Academia (VOA), 6 (1). pp. 73-88. ISSN 2682-7840

Continuous intention to use technology of online food delivery services among young adults / Shahira Ariffin …[et al.]. (2021) Advances in Business Research International Journa, 7 (1): 5. pp. 56-64. ISSN 2462-1838

The role of consumer perception towards customer acceptance of mobile customer relationship management (MCRM) / Nur Izzatie Ariffin. (2012) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on the association between job-related motivational factors and job satisfaction. Job satisfaction among rank-and-file officers of the Royal Customs Department. A case study at Port Klang Selangor, Malaysia / Nur Ainisa Arifin. (2003) [Research Reports] (Submitted)

A study on service management strategy towards customer retention in provet group of companies Sdn. Bhd. / Syaizatul Amira Arma'in. (2018) [Student Project] (Unpublished)

A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Nutrihealth indicator / Nur Bashirouh Attaullah ... [et al.]. (2018) [Entrepreneurship Project] (Unpublished)

A study of the potential customer's in corporate sector's awareness of the services offered by Kopetro Travel & Tours Kerteh branch / Che Zaituhanas Awang. (1999) [Student Project] (Submitted)

Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang. (2013) Masters thesis, thesis, Universiti Teknologi MARA.

Dimension of taxpayers' perceived quality towards the behavioral intention in using e-filing of the inland revenue board of Malaysia (IRB) / Awang Sebli Awang Bojeng...[et.al]. (2019) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Factors influencing customer satisfaction : Case of Kota Samarahan district office / Dayang Shaniza Awang Tada. (2015) [Student Project] (Unpublished)

A study on key success factors and variables among cottage and village industries contributing towards consumers satisfaction and loyalty in Northern Kedah / Mohammad Zaki Ayob and Fatimah Mohd Saman. (2018) [Research Reports] (Unpublished)

Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin. (2009) [Research Reports] (Unpublished)

A study on the attitude towards patronizing the select store among the residents of SS18, Subang Jaya / Zaharoff Azman. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

The contribution of product strategy towards readers' acceptance of the New Straits Times / Muhamad Azhar Parid Azmi. (2007) [Student Project] (Unpublished)

The problem of customer retention processes practices at TM SME MITC Melaka / Nurulizza Azmi. (2011) [Student Project] (Unpublished)

B

A study on relationship between service quality and customer satisfaction towards Stadium Hang Jebat Melaka in 2007 / Noor Azfar Akmal Bahara. (2007) [Student Project] (Unpublished)

The impact of the underpinnings of relationship marketing on customer loyalty in Telekom Malaysia / Nurfadhilah Basri. (2008) [Student Project] (Unpublished)

Service quality factors effecting customer's behavioral intentions towards Selesa Beach Resort, Port Dickson / Siti Zubaidah Bakri. (2007) [Student Project] (Unpublished)

Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie. (2009) [Student Project] (Unpublished)

A study on the standard procedure and employee satisfaction towards the level of effectiveness in conducting performance appraisal based on employees perception at school of medical sciences, Universiti Sains Malaysia (USM) / Hashimah Wardah Baruddin. (2018) [Student Project] (Unpublished)

A study of the acceptance of plantation course in PPKS Mukah / Rebecca Bada. (2016) [Research Reports] (Unpublished)

A study on the customer behaviour towards the level of services generated by Park May Berhad / Rashida Bahmad Fuad. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

Business Plan : Tadika Didik Murni / Nurul Ummira Bahrin ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

The study on customers’ attitude towards online advertising in KTC Convention & Apartment SDN BHD / Adrian Banus. (2013) [Student Project] (Submitted)

A study on UiTM’s relationship with its East Coast Franchised Colleges / Yeop Hussin Bidin, Md Noh Abd Majid and Ibrahim Jusoh. (2006) [Research Reports] (Unpublished)

Customers' heterogeneity and store patronage intention: a study of department stores in Libya / Iman Elsalehin Bouthahab. (2012) PhD thesis, thesis, Universiti Teknologi MARA.

The mediating role of socio-economy on the relationship between customer lifestyles and the awareness of MobiCash banking services of Wahda Bank in Libya / Iman Elsalhen Bouthahaba and Mariam. M. Hassan Khaled. (2021) Journal of Emerging Economies & Islamic Research, 9 (1). pp. 88-107. ISSN (e-ISSN): 2289-2559

A study on consumer awareness on saraspice product in Kuching area / Zamal Bujang. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang. (2010) [Student Project] (Unpublished)

Factors affecting participant's satisfaction in agromarketing: Case study of FAMA Sarawak (Kuching & Samarahan) / Nur Zariffa Syafizza Bujang. (2014) [Student Project] (Unpublished)

' Customers satisfaction towards the effectiveness of order cycle time management at perodua parts sales department / Rohana Bulat. (2019) Degree thesis, thesis, Universiti Teknologi MARA.

Fundamentals of entrepreneurship (ENT300) : case study Chill out Lounge / Mohamad Hafiez Busra…[et al.]. (2010) [Entrepreneurship Project] (Unpublished)

C

Determining factor Influencing customer retention of insurance products and services: A case of sixma group / Mohd Nazib Che Din, Mohamad Azmil Jamsari and Muhammad Luqman Sulaiman Azari. (2018) [Student Project] (Unpublished)

Determining the factors that influence the sales volume: a case study of MVBD, Menara Kuala Lumpur / Nuradlina Che Min. (2006) [Student Project] (Unpublished)

Bank Rakyat: winning customers through its products offerings / Nur Shazwani Che Amat. (2006) [Student Project] (Unpublished)

Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin. (2008) [Student Project] (Unpublished)

Marketing management vs. internal management problems (Customer service) in 4life Research Sdn Bhd / Nor Asman Che Mansor. (2009) [Student Project] (Unpublished)

Business Opportunity : K’La Pusat Kecantikan Rambut / Nor Ain Syamira Che Noor Shan. (2021) [Entrepreneurship Project] (Submitted)

Case Study : Neda Zainal Empire / Nur Syafiqah Che Senu. (2021) [Entrepreneurship Project] (Unpublished)

Expertise of salesperson influence customer purchase decision: A case study on Kemudi Timur Elektronik Sdn Bhd / Nor Hasniah Che Sulaiman. (2014) [Student Project] (Unpublished)

Fundamentals of Entrepreneurship : Groovy Tartlet / Che Wan Nursyakira Che Wan Nazami ... [et al.]. (2011) [Entrepreneurship Project] (Unpublished)

The study of customers' acceptance towards Felda Prodata Systems Sdn Bhd inbound marketing programs in Kuala Lumpur / Che Zuren Yusrena Che Yussof. (2012) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]. (2019) Voice of Academia (VOA), 15 (2). pp. 74-80. ISSN 2682-7840

Customer’s reaction to servicescape failure and associated recovery strategy: an exploration study in the food service industry / Chua Bee Lia ...[et al.]. (2009) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 1 (2). pp. 23-47. ISSN 1985-8914 , 2590-3837

D

A study on the effectiveness of MCIS Zurich Insurance Berhad customer service rendered to their existing policy holders in Kuching Market / Hakasah Daud. (2003) [Student Project] (Unpublished)

A study on customer perception towards service quality provided by Takaful Malaysia Berhad Langkawi branch / Nurulhaida Din. (2004) [Student Project] (Unpublished)

E

Government servant’s perception toward motor islamic insurance: A case study at Dungun / Engku Ahmad Mustafa Engku Wok Zin, Wan Asri Wan Ab Aziz and Johari Tawang. (2008) [Research Reports] (Unpublished)

Keberkesanan perkhidmatan pelanggan terhadap jualan di Moccis Trading Sdn Bhd / Mohamad Roslan Ental and Hamdiah Jamali. (2000) [Student Project] (Unpublished)

Corporate social responsibility disclosure in Malaysian government-linked companies / Elinda Esa and Abdul Rahman Zahari. (2012) Terengganu International Finance and Economics Journal (TIFEJ), 2 (2). pp. 83-93. ISSN 2232-0539

A study on customer expectations towards service quality of homestay in Kota Kinabalu, Sabah / Mohammed Irfan Esmadol. (2014) [Student Project] (Unpublished)

F

The influence of design and typography on packaging effectiveness in the perception of the customers (radix fried chicken) / Mohd Ikhmal Fadzil. (2010) [Student Project] (Unpublished)

A study on customer's satisfaction of services towards Pelaburan Mara Berhad (PMB) / Mukhidah Faesol. (2014) [Student Project] (Unpublished)

The customer makes business company performs better a quantitative study of online customer service effectiveness in motherhood.com.my website / Nur Salwa Fauzan. (2018) Industrial Training. UiTM Cawangan Johor, Segamat, Johor. (Unpublished)

A study on online customer services in Motherhood.com.my/ Nur Salwa Fauzan. (2018) [Student Project]

Intention to consume towards functional foods among senior citizen in Malaysia / Flaviana Ivy Febian and Sharifah Nurafizah Syed Annuar. (2020) Journal of International Business, Economics and Entrepreneurship (JIBE), 5 (2). pp. 56-61. ISSN 2550-1429

Measuring service performance for Urban Transformation Centre / Ummi Farhani Firdaus, Jasmine Ahmad, and Mahadir Ladisma @ Awis. (2017) Journal of Administrative Science, 14 (2). pp. 1-11. ISSN 1675-1302

Measuring customer satisfaction towards air traffic control service quality provided by Department of Civil Aviation, Kuching / Julie Francis Belen. (2008) [Student Project] (Unpublished)

G

The significant of a wayfinding plan for Jong’s crocodile farm and zoo as a factor to add customer satisfaction / Alex Anderian Geling. (2013) [Student Project] (Unpublished)

A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali. (2011) [Student Project] (Unpublished)

H

Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun. (2009) [Student Project] (Unpublished)

Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah. (2010) [Student Project] (Unpublished)

A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron. (2001) [Student Project] (Unpublished)

A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain. (2011) [Student Project] (Unpublished)

A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid. (2006) [Student Project] (Unpublished)

Customers perception of integrity initiatives in University Technology MARA : A case study of University Technology MARA Sarawak / Hajah Oriah Haji Akir ... [et al.]. (2011) [Research Reports] (Unpublished)

A Study on the Climate for Creativity and Innovation : A Case Study of a 5 Star Hotel in Kuching, Sarawak / Nazaruddin Haji Hamit ... [et al.]. (2008) [Student Project] (Unpublished)

Service quality and students' satisfaction toward the Academic Affairs Division Services: UiTM Sarawak students' perspectives / Mohd Hazizol Haji Sidi Ahmad. (2015) [Entrepreneurship Project] (Unpublished)

A study on customer perception towards service quality provided by Tabung Haji’s hostel at Kompleks Tabung Haji Pulau Pinang / Hazlin Hafaris Halib. (2002) [Student Project] (Unpublished)

The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa. (2019) [Student Project] (Unpublished)

The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim. (2015) [Student Project] (Unpublished)

The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad. (2012) [Student Project] (Unpublished)

Factors affecting customer satisfaction among students in fast food restaurant at Sungai Petani / Nor Kartini Hamidun and Nurul Shuhada Mohammad. (2019) [Student Project] (Submitted)

The moderating effect of gender between customer quality factors and loyalty toward internet service provider in Malaysia / Muhammad Shafiq Harun. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria. (2009) [Research Reports] (Unpublished)

A study of on-line payment awareness in Terengganu: a case of e-services offered by government / Mimi Zazira Hashim, Roziana Ahmed and Mohd Khirzan Badzli Abd Rahman. (2008) [Research Reports] (Unpublished)

The relationship between customer satisfaction and service quality towards TM global products at Petaling Jaya / Nor Hasidah Hashim. (2011) [Student Project] (Unpublished)

Customer satisfaction on e-SERVQUAL in Islamic online banking services / Nurhazirah Hashim …[et al.]. (2017) Advances in Business Research International Journal, 3 (2). pp. 1-8. ISSN 2462-1838

A study of customer saving services expectation at Lembaga Tabung Haji Selangor / Hasmi Bin Hassan. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The relationship between job satisfaction and job effectiveness among employees at Jabatan Ketua Menteri, Ayer Keroh Melaka / Muhaiza Hassan. (2006) [Student Project] (Unpublished)

ENT530: Klinik Dr. Fauziah / Norzarifah Hazizan … [et al.]. (2019) [Entrepreneurship Project] (Unpublished)

Service employees' acceptance of hotel front office systems : A test of technology acceptance model / Mohamad Abdullah Hemdi. (2009) ESTEEM Academic Journal, 5 (2). pp. 1-19. ISSN 1675-7939

Factors that contribute to customer loyalty towards Telekom Malaysia Kuantan / Nurul Huda Hj Ismail. (2013) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Customer's Satisfaction Towards the Counter Service : A Study at the Immigration Department, Kota Kinabalu, Sabah. / Salina Hj. Ahad. (2011) [Student Project] (Unpublished)

Improving the public service delivery through client charter: a case study at Malacca Road Transport Department, UTC Malacca / Norhazimah Husain and Zaynor Ashiqin Abu Bakar. (2013) [Student Project] (Unpublished)

Consumer complaint behavior: factors that influence consumer in Baling district to complaint / Shahira Hussain. (2017) [Student Project] (Unpublished)

Case study of motivating factors of product innovation at Oscapower Sdn Bhd in Menggatal, Sabah / Adryshia Hussin. (2018) [Student Project]

The effectiveness of promotional activities towards creating customer awareness at Melaka International Trade Centre (MITC) / Suhailey Hussin. (2007) [Student Project] (Unpublished)

I

Customers' awareness towards products offered by Budayatama Corporation Sdn Bhd / Rafidah Isa. (2007) [Student Project] (Unpublished)

Perception of customers on the most important criteria to be effective salesperson in TPM Technopark Sdn Bhd / Mohamad Zaini Ibrahim. (2011) [Student Project] (Unpublished)

Customer service at Companies Commission of Malaysia (Suruhanjaya Syarikat Malaysia or SSM), Melaka / Mohd Zaki Shazwani Idris. (2010) [Student Project] (Unpublished)

Service quality and customer satisfaction towards banking sector: A case study of Bank Persatuan / Aliya Huda Ismail. (2015) [Student Project] (Unpublished)

The roles of employees coaching towards employee outcomes / Nursaadatun Nisak Ahmad, Ida Rosnita Ismail and Azman Ismail. (2017) Social and Management Research Journal (SMRJ), 14 (2). pp. 72-88. ISSN 1675-7017

The relationship and importance of services provided by the City Bayview Hotel Malacca towards customer satisfaction / Lenda Ibrahim. (1998) [Student Project] (Submitted)

Food marketing: the influence of organic greenwash towards Malaysian consumers' trust: a conceptual paper / Muhammad Azman Ibrahim, Rafiatul Adlin Mohd Ruslan and Thong Foong Yen. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 135-141. ISSN 2462-1838

Examining the antecedents of rapport for determining customer retention and word-of-mouth in Malaysia private institutions of higher education / Nawawi Ibrahim. (2021) PhD thesis, thesis, Universiti Teknologi MARA.

Patient satisfaction towards service quality at Pharmacy Department in Hospital Sultan Abdul Halim / Norashikin Ibrahim. (2018) [Student Project] (Submitted)

Case Study : D&N Energy Enterprise / Nurul Jannatul Naimah Ibrahim. (2021) [Entrepreneurship Project] (Unpublished)

Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim. (2006) [Student Project] (Unpublished)

Fundamentals of Entrepreneurship (ENT300) : Homelicious Seafood Burger / Nurzahidah Ibrahim ...[et al.]. (2015) [Entrepreneurship Project] (Unpublished)

Assessing customer perception towards service quality (tangibility, reliability and responsiveness) at Section of Contribution EPF Kuantan / Sheha Ibrahim. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

The effectiveness of promotional mix done by Pusat Zakat Melaka (PZM) to create customers' awareness in Melaka Tengah area in fulfilling their zakat obligation / Zurhaida Impian. (2008) [Student Project] (Unpublished)

Attributes influencing young home buyer’s purchase decision / Farah Merican Isahak Merican...[et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, p. 26. ISBN 9789670314563

Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail. (2018) Other. Bachelor of Business Administrations (Hons) Marketing, Segamat, Johor. (Unpublished)

A study on customers’ perception towards the information counter, MunLoong-Hankyu Jaya Bangsar, Kuala Lumpur / Rohaya Ishak. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

A study on the effects of service quality on customer satisfaction towards bus transit in Malacca Central / Siti Aisyah Ishak and Nurul Hidayah Moktarroji. (2013) [Student Project] (Unpublished)

Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad. (2011) [Student Project] (Unpublished)

The influence of customer incivility towards deviant behaviour: a case study of casual restaurant frontline employees in the Klang valley, Malaysia / Tasnimul Islam and Fahmi Sarin. (2022) Voice of Academia (VOA), 18 (1): 9. pp. 91-99. ISSN 2682-7840

Students' satisfaction towards academic advising service / Azianti Ismail … [et al.]. (2021) Asian Journal of University Education (AJUE), 17 (3): 8. pp. 291-298. ISSN 2600-9749

A study on the level of customer satisfaction towards physical distribution services provided by BERNAS Perdana Sdn. Bhd. / Noorhani Ismail. (1999) [Student Project] (Submitted)

A study on physical distribution functions practiced by NSTP (M) berhad within Kuala Terengganu / Rusnah Ismail. (1998) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

A study on service consistencies provided by food and beverage department of Hotel UiTM Terengganu for the year 2001 / Ruzlita Ismail. (2002) [Student Project] (Submitted)

Factors influencing the effectiveness of The New Straits Times Press (M) Bhd Kuantan branch's distribution system / Anis Nadia Ismail. (2007) [Student Project] (Unpublished)

Measuring supplier’s service quality and customer satisfaction using servqual / Hirun Azaman Ismail. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

The vital components of hipster cafe that affect millennials’ satisfaction / Intan Rafidah Ismail and Nur Iman Aqilah Shahril. (2016) [Student Project] (Unpublished)

The factors that inluence consumer determinations to purchase organic vegetables: Case study at TESCO Kota Bharu / Mohd Hafiz Ismail. (2012) [Student Project] (Unpublished)

A study on service quality and student satisfaction at Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia (UUM) / Nor Syakiroh Ismail and Siti Shakinah Abu Masor. (2018) [Student Project] (Unpublished)

Exploring the customer's expectation towards shuttle service by KTMB / Noraini Ismail. (2004) [Student Project] (Unpublished)

Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Factors affecting customer satisfaction based on service quality dimension in the electricity sector : a study in SESB Kudat, Sabah / Nur Hasana Ismail. (2018) [Student Project] (Unpublished)

The antecedents and influence of consumer relationship proneness towards perceived relationship quality and customer loyalty of apparel retailing industry in Malaysia / Siti Ilmiah Ismail. (2014) In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

The relationship between service quality towards customer satisfaction at Parkson Grand Mahkota Parade / Siti Radhiah Ismail. (2014) [Student Project] (Unpublished)

Service quality, customer satisfaction and customer loyalty: A case study on digi service centre Jalan Kulas, Kuching, Sarawak / Mark Biga. (2016) [Student Project] (Unpublished)

J

Tenants satisfaction towards the facilities provided by Technology Park Malaysia / Siti Ainun Mardiah Jamaludin. (2008) [Student Project] (Unpublished)

A study on customers' satisfaction towards Tabung Haji by using service quality dimension / Zahrul Hisyam Jefrry. (2015) [Student Project] (Submitted)

A study of customer satisfaction level on the services provided by PDB - commercial sales department / Ahmad Fuzairijane Jaafar. (2000) [Student Project] (Submitted)

Customer awareness and acceptance towards billion marketing's in-house brand for leather products 'RORINE' / Mazumi Jaafar. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

Responsiveness of TM Touch in handling customer complaints towards company’s performance and customer loyalty / Mardhiah Jaalam. (1999) [Student Project] (Submitted)

Late delivery order from PETRONAS MITCO Japan to customer / Che Hamiza Jafar. (1999) [Student Project] (Submitted)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid. (1998) [Student Project] (Unpublished)

Factors that lead to customer satisfaction towards online banking / Nur Shafeeka Jailani and Wan Nur Dini Sabrina Wan Azmi. (2018) [Student Project] (Unpublished)

Religiosity and attitude influence on muslims’ intention to visit homestays in Sabah, Malaysia / Azrin Jalasi and Sylvia Nabila Azwa Ambad. (2022) Voice of Academia (VOA), 18 (1): 2. pp. 14-28. ISSN 2682-7840

Evaluating service quality of Total Hospital Information System (THIS): a case study at Hospital Sungai Buloh / Nurul Azilah Jalil. (2015) Masters thesis, thesis, Universiti Teknologi MARA.

A systematic review on consumer behavior toward plastic consumption in Asian countries / Nur Syafiqah Khalisah Jallaludin …[et al.]. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 150-158. ISSN 2462-1838

Intention to use mobile customer relationship management (mcrm) in hotel industry / Marzita Jamaluddin. (2013) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on the KTM komuter’s customer service performance provided by the tele-marketeer team / Norzatulcima Jamaluddin. (1996) [Student Project] (Unpublished)

A study of customer acceptance towards Streamyx products offered by Telekom Malaysia (TM) Berhad, Melaka / Nur Eirna Jamaluddin. (2009) [Student Project] (Unpublished)

The relationship between perceived service quality and perceived service value towards customer revisit intention / Philipia Jamine. (2013) [Student Project] (Submitted)

Factors that affecting customers' choice of travel agent at Kota Kinabalu, Sabah / Nur Ezzatina Jamran. (2018) [Student Project]

Measuring customers satisfaction: a case study at Courts Mammoth Berhad, Kuching / Hassiah Janaidi. (2003) [Student Project] (Unpublished)

A study on factors influencing the SERVQUAL (Service Quality) in Perbadanan Putrajaya / Nurul Hamizah Jaslee. (2009) [Student Project] (Unpublished)

Determine factors influencing customer experience that affects customer satisfaction towards takaful product in Ikhlas Consultant & Services Johor Bahru / Nur Alyani Ja’afar. (2011) [Student Project] (Unpublished)

Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi. (2003) [Student Project] (Unpublished)

The realization of politeness through linguistic and non-linguistic features at service encounters / Alauyah Johari … [et al.]. (2007) [Research Reports] (Unpublished)

Customer's level of satisfaction towards counter service: A study at TM Point / Edward Liding John. (2007) [Student Project] (Unpublished)

Relationship between service quality and customer satisfaction in ferry transportation in Labuan - Wawasan Perdana Ferry / Stephanie John. (2015) [Student Project] (Unpublished)

Telekom Malaysia: customer satisfaction towards centrex services in Kota Kinabalu area / Roslinda Juanis. (1999) [Student Project] (Submitted)

The customer satisfaction on drinking water / Liliana Jessy Jubin. (2015) [Student Project] (Unpublished)

To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman. (2016) [Student Project] (Unpublished)

K

Customer satisfaction towards operation counter services at Amanah Saham Nasional Berhad, Melaka Branch / Kamarul Farid Kassim. (2010) [Student Project] (Unpublished)

The impact of servicescape dimensions towards customer satisfaction at theme restaurants in Melaka / Nurul Amirah Khalid. (2018) [Student Project] (Unpublished)

Service quality and customer satisfaction towards counter service in Road Transport Department (JPJ) at Sungai Petani, Kedah / Nur Aimi Solehah Kamaludin and Nur Adawiyah Khairulhasni. (2019) [Student Project] (Submitted)

A study of customer satisfaction on Mazda at Cycle & Carriage Bintang Berhad / Shahrul Akmal Kamaruddin. (1997) [Student Project] (Submitted)

Business Plan : Food And Beverages Service D’BAHTERA Restaurant / Nur Atiqah Kamarudin ... [et al.]. (2009) [Entrepreneurship Project] (Unpublished)

The acceptance of Bank Rakyat services through their corporate social responsibilities (CSR) provided by Bank Rakyat Jasin Melaka / Robieahton Kamarudin. (2008) [Student Project] (Unpublished)

Antecedents of customer loyalty towards private commercial banks in Bangladesh / Md Wasiul Karim and Mohammad Abdul Matin Chowdhury. (2021) Management & Accounting Review (MAR), 20 (2): 2. pp. 35-57. ISSN 2550-1895

Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim. (2011) [Student Project] (Unpublished)

An initial study of DPMM's performance in promoting Malay enterpreneurs / Roszianah Kasim. (2006) [Student Project] (Unpublished)

Analysis on retailers perceptions and preferences towards the Jasmine Super New / Norhasimah Kassim. (1999) [Student Project] (Submitted)

Towards delighting your customer / Hamidah Kassim. (2004) Info PinTAR (2). pp. 1-10. ISSN 1675-9907

A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid. (1993) Diploma thesis, thesis, Universiti Teknologi MARA.

Case Study : Ramly Food Processing Sdn Bhd / Siti Aishah Khalil. (2021) [Entrepreneurship Project] (Unpublished)

Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli. (2016) [Student Project] (Unpublished)

Fundamental Of Entrepreneurship (Ent 300) Pandora Box / Yean Laura Kunyir…[et al.]. (2010) [Entrepreneurship Project] (Unpublished)

The effect of perceived usefulness, perceived ease of use, trust, attitude and satisfaction into continuance of intention in using Alipay / Florentina Kurniasari, Nadiah Abd Hamid and Chen Qing hui. (2020) Management & Accounting Review (MAR), 19 (2): 7. pp. 132-150. ISSN 2550-1895

L

Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman. (2013) [Student Project] (Unpublished)

A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris. (2001) [Student Project] (Unpublished)

Customer satisfaction with Kedai Rakyat Satu Malaysia / Lisa Laga and Jenny Lucas. (2016) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak, Kampus Samarahan.

Marketing plan for Integrated Services Digital Network (ISDN) focussing on major business sales Kota Kinabalu / Halijah Laini. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Customer Satisfaction on Services offered by Pos Laju Sungai Merah, Sibu, Sarawak / Aja Langgit. (2015) Degree thesis, thesis, Universiti Teknologi MARA Sarawak,Kampus Samarahan.

Load factors & service quality of the Berjaya Air schedule flight to Tioman / Lee Kuan Vu. (1995) [Student Project] (Unpublished)

Relationship between promotion effectiveness and promotion mix of DNA Asia ICT Sdn. Bhd. / Farino Santani Lian. (2009) [Student Project] (Unpublished)

Customer satisfaction towards mobile telecommunication service providers / Maylissa Pantan Likau. (2016) [Student Project] (Unpublished)

Fundamentals of entrepreneurship (ent 300) case study on Easy Access Bookstore / Stephanie Hubung Liwan …[et al.]. (2011) [Entrepreneurship Project] (Unpublished)

M

Customer frustration incident and frustration behavior for priority plus program at Concorde Hotel Shah Alam / Siti Daleela Mohd Wahid. (2006) [Student Project] (Unpublished)

Customer preferences on master bedroom furniture / Nur Nazariah Md Tahir. (2014) [Student Project] (Unpublished)

Influencing factors towards customer's choice of Umrah travel agencies / Nur Aliaa Diyana Md. Hanif. (2018) [Student Project] (Unpublished)

The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail. (2013) [Research Reports] (Unpublished)

The effects of perceived service fairness on satisfaction among customers in TM Point Taiping Perak / Mohamad Amirul Zharif Mohd Azlee. (2014) [Student Project] (Unpublished)

Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir. (2011) [Student Project] (Unpublished)

Servicescape: the impacts of physical surroundings on customers in Amanah Saham Nasional Berhad, Melaka Branch / Muhammad Nur Ikhsan Mohd Sefian. (2009) [Student Project] (Unpublished)

Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri. (2019) [Student Project] (Unpublished)

Explaining store behavioral loyalty: the antecedents and roles of store image, self-image, and social and environment image in the fashion industry / Jamaliah Mohd. Yusof, Prof. Madya Dr. Rosidah Musa and Prof. Madya Dr. Sofiah Abd Rahman. (2010) [Research Reports] (Unpublished)

Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar. (2007) [Student Project] (Unpublished)

Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran. (2007) [Student Project] (Unpublished)

Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad. (2008) [Student Project] (Unpublished)

Comparative measurement of customer satisfaction based on their expectation and perceived value towards Bayo service / Mohd Wahyuddin Mahmood. (2008) [Student Project] (Unpublished)

Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin. (2007) [Student Project] (Unpublished)

Adding customer value in service quality in automotive assemble company / Muslihah Mustafa Ferkeri. (2007) [Student Project] (Unpublished)

The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri. (2008) [Student Project] (Unpublished)

Customer satisfaction and perception towards service quality: a case study of Cognis Oleochemicals in Malaysia / Mohd Hashimi Muhamad Hassim. (2006) [Student Project] (Unpublished)

Customers' perceptions towards Mid Valley Megamall's servicescapes in 2008 / Nur Fazliana Mohd Zuki. (2008) [Student Project] (Unpublished)

Enhancing the service quality as a strategy of maintaining competitive position in Malaysian telecommunication industry; a focus on Telekom Malaysia Berhad Gajah Berang, Malacca / Norfa Dila Mohd. Noh. (2001) [Student Project] (Unpublished)

Factors influencing the behavior of the customers towards the servicescape offered by the Hang Jebat Stadium / Mohammad Fadly Mohamed Mansor. (2007) [Student Project] (Unpublished)

Study on the impact of the promotions towards customer acceptance the Mayban financial hire purchase: case study analysis in MBF Mentakab Pahang / Mimi Zelia Mustapa. (2002) [Student Project] (Unpublished)

Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid. (2008) [Student Project] (Unpublished)

The relationship between social media participation and employees' performance at Hamdan Abdullah Sdn Bhd, Kerteh, Terengganu Darul Iman / Aziemah Mohamed Yusoh. (2018) [Student Project] (Unpublished)

A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin. (2004) [Student Project] (Unpublished)

A study on relationship between service quality and customer satisfaction: a case study of Melaka International Trade Centre (MITC) / Norazah Mohamed Yazid. (2007) [Student Project] (Unpublished)

A basic study on the demand and problems face by micro-computer vendors / Noor Azlina Maarof. (1995) Diploma thesis, thesis, Universiti Teknologi MARA.

Assessing satisfaction level among car purchaser in Malaysia empirical study of Perodua Sabah region / Faerozh Madli. (2013) [Student Project] (Unpublished)

A study on factors that influence the small traders in making the successful business: a case on Pasar Tani Kekal in Jerantut, Pahang / Adhariana Mado. (2013) Industrial Training. Bachelor of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

A Study of the Factors That Affect the Effectiveness of Counter Service towards Customer Satisfaction: A Case Study OF Student Affairs Division, Uitm Kedah / Mohamad Noor Faiez Mahadi...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Rebranding of corporate identity, Wet World Shah Alam / Siti Fatimah Mahat. (2013) [Student Project] (Unpublished)

The determinants of user satisfaction of engineering maintenance system (EMESYS) in the Malaysian army / Nurul Shahnaz Mahdzan …[et al.]. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 225-241. ISSN 2462-1838

Integrating competency based-management into individual development plan for university staff / Mohamad Nasaruddin Mahdzir …[et al.]. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 117-128. ISSN 2462-1838

Understanding customer orientation behaviour: a study on non-academic staff in UiTM Kuala Terengganu / Syahrul Hezrin Mahmud, Fatimah Zainab Dzulkifli and Najdah Abd Aziz. (2011) [Research Reports] (Unpublished)

Determinants of consumer online reviews / Mursyida Mahshar...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 31. ISBN 9789670314563

Investigation of service quality towards customer satisfaction at Melaka River Cruise / Mohamad Hafizudin Majid, Nurul Jannah Cheremi and Nurul Shahira Razali. (2014) [Student Project] (Unpublished)

A study on benefit sought by Employees Provident Fund Social Security Training Institute (ESSET) customers towards the services offered in Selangor / Rosmaryati Malik. (2002) [Student Project] (Unpublished)

Co-operative business: It’s ability to meet customer satisfaction / Norudin Mansor and Ahmad Syazli Abd Halim. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

A Study on customer satisfaction towards services provided by MITI Sabah Branch / Roslina Mappahli. (2006) [Student Project] (Unpublished)

Customer satisfaction towards service quality in fast food restaurants / Siti Nur Zuraida Mas Wan & Nurul Aryani Jafri. (2017) [Student Project] (Unpublished)

The effectiveness of promotional efforts towards Nestle beverages / Nur Hazwani Masor@Mansor. (2007) [Student Project] (Unpublished)

Post-purchase behavior: consume complaint behavior / Azmi Mat...[et al.]. (2014) In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

The relationship between job satisfaction and health-related quality of life (HRQOL) amongst administrative workers in selected government bodies, Shah Alam / Khalid Amin Mat. (2010) Masters thesis, thesis, Universiti Teknologi MARA.

The application of Hackman and Oldham’s job characteristics model to job satisfaction: view point from fast food outlet’ managers / Syukrina Alini Mat Ali , Noor Azzah Said and Rudzi Munap. (2012) [Research Reports]

Analyzing the fraud awareness from UiTM Pahang's academic staff perspectives / Mohamad Ridhuan Mat Dangi and Noor Hasimah M. Yacob. (2013) In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia.

Factors that contribute to user satisfaction toward Perpustakaan Sultanah Bahiyyah, Universiti Utara Malaysia / Norhidayatul Akma Laily Mat Daud and Siti Syafiqah Johor@Johar. (2019) [Student Project] (Unpublished)

A study of local customer perception on quality of counter services provided by Tabung Haji (TH) / Suhaini Mat Daud. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Entrepreneurship : NeoNet / Mohd Nazri Mat Hasssan ... [et al.]. (2002) [Entrepreneurship Project] (Unpublished)

The impact of service quality on customer choice towards private hospital: a case study in USAINS / Nur Hafizah Mat Husain. (2015) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on secondary school students awareness toward the existence of JAIPETRA College within Kota Bharu area / Aminuddin Mat Jusoh. (1999) [Student Project] (Submitted)

Relocation of Air Asia services at KKIA : impact on customer satisfaction / Muhammad Nazmie Mat Nasir and Falnidah Jabin. (2016) [Student Project] (Unpublished)

Factors that influence customer’s purchase intention of organic and healthy food in Kota Bharu / Muhammad Hafizuddin Mat Nawi. (2012) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Cross sectional study towards customer churn: a case in TNB Kota Bharu / Noor Mardhiah Mat Nawi. (2013) [Student Project] (Unpublished)

A study on customer satisfaction of selected companies on equipment leasing service at Dungun Terengganu / Abuzar Al-Gefari Mat Ramly. (2012) [Student Project] (Unpublished)

Factors influencing the adoption of e-payment: an empirical study in Malaysia / Intan Syafinaz Mat Shafie ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 53-62. ISSN 2462-1838

Examine the level of customer satisfaction towards service quality provided by SOCSO Melaka / Norsham Azeanti Mat Zaki. (2009) [Student Project] (Unpublished)

The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

A study of factors that influence the hand phone purchase among teenagers in Kota Bharu (case study of secondary school) / Fatin Nabila Mazlan. (2014) [Student Project] (Unpublished)

Quick serve restaurant (QSR) in petronas mesra convenience store and its acceptance by Malaysian consumers in regards to their lifestyle - fast food preferences. / Khairul Hisham Mazlan. (1998) [Student Project] (Unpublished)

The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan. (2011) [Student Project] (Unpublished)

Patient perceived service quality towards counter service in Hospital Sultan Ismail Johor Bahru / Masdita Md Dan and Hamizah Abdul Hamid. (2019) Masters thesis, thesis, Universiti Teknologi Mara Cawangan Johor.

A study on the effectiveness of promotion for Islamic product at Agrobank Segamat / Norshafiqah Md Dasuki. (2011) [Student Project] (Unpublished)

Online shopping during MCO: what consumers should know in dealing with sellers on social media? / Suria Fadhillah Md Pauzi, Azniza Ahmad Zaini and Muhammad Asyraf Azni. (2021) ASEAN Entrepreneurship Journal (AEJ), 7 (1). pp. 1-5. ISSN 2637-0301 (e-ISSN)

The effectiveness of service quality by Jabatan Agama Islam Wilayah Persekutuan (JAWI) towards customer satisfaction / Mohamad Idham Md Razak … [et al.]. (2014) In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014). Division of Research and Industry Linkages, UiTM Melaka, Alor Gajah, p. 32.

Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]. (2017) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-16. ISSN 1985-8914 ; 2590-3837

The role of user experiences towards responsive web / Saidatul Amalina Md Salleh Huddin and Muhamad Fairus Kamaruzaman. (2018) International Journal of INTI, 22 (SI). pp. 89-94. ISSN 0126-5822

The effectiveness of service quality in Gerbang Media PrintHub PLT printing services / Nurul Athirah Md Yazid. (2018) [Student Project] (Unpublished)

Measuring service quality / Rosliza Md Zani ... [et al.]. (2020) FBM Insights, 2. pp. 14-16. ISSN 2716-599X

The impact of the economic crisis to Harian Metro in terms advertisement and readership / Mohammed Zulfadhli Md. Sa’at. (1999) [Student Project] (Submitted)

A study of customer satisfaction towards services provided in Taman Lagenda Langkawi / Fawiza Md.Sawi. (2003) [Student Project] (Unpublished)

Customer satisfaction and brand switching intention of mobile service among university students / Mei Ling Goh ...[et al.]. (2020) Management and Accounting Review (MAR), 19 (2): 5. pp. 93-116. ISSN 2550-1895

A study on the internal customer satisfaction of Malaysian Shipping Agencies Sdn. Bhd / Meor Syahrizal Azryl Meor Chek Hussien. (2001) [Student Project] (Submitted)

The influences of electronic word of mouth towards consumer purchasing behavior / Ain Nabila Misran Farah and Syahidah Norjai. (2016) [Student Project] (Unpublished)

Kajian pengamalan MS ISO 9002 di Majlis Perbandaran Padawan dan kesannya terhadap kualiti perkhidmatan / Adimi Mitem …[et al.]. (2001) [Student Project] (Unpublished)

Orderpicking in narrow-aisle warehouse, improvement and time reduction / Ahmad Asri Mohamad. (1995) [Student Project]

Fundamentals of entrepreneurship (ENT300) Ezzymart / Muhammad Adli Mohamad... [et.al]. (2012) [Entrepreneurship Project] (Unpublished)

Multimodal analysis of muslimah cosmetic billboards / Nor Atifah Mohamad … [et al.]. (2017) In: 2nd International Islamic Heritage Conference (ISHEC 2017), 14-15 November 2017, Avillion Hotel Melaka.

Factors that makes up profitable customer loyalty toward the organizations / Nurul Huda Mohamad. (2009) [Student Project] (Unpublished)

The influence of organization learning, organization commitment and internal marketing on patient satisfaction: A case at Poliklinik Eksekutif USM / Sara Aiffa Mohamad A‟Idil. (2016) [Student Project] (Unpublished)

Empirical study on leading determinants of dividend policy by CIMB group 1993-2012 / Ahmad Jazmie Zuhrie Mohamad Kamar. (2013) [Student Project] (Unpublished)

The impact of promotional tools towards customer awareness at Mercedes-Benz Shah Alam / Nadirah Husna Mohamad Kamarudin. (2014) [Student Project] (Unpublished)

Customer satisfaction towards service quality in banking industry: a case study at the main branch of Maybank in Malacca / Nur Fatin Atiqah Mohamad Nasir and Norul Khairunnisa Razali. (2013) [Student Project] (Unpublished)

A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri. (2009) [Student Project] (Unpublished)

A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani. (2016) [Student Project] (Unpublished)

Customer relationship management association on financial strategy logistic service / Muhamad Fairos Mohamad Shah and Samsudin Wahab. (2019) In: International Conference on Design industries and Creative Culture 2019, 19 - 20 June 2019, Mangrove Tourism Complex, Sungai Merbok 08000 Sungai Petani, Kedah.

Customer-supplier relationship management performance model for SMEs: missing link between logistic and business intermediaries / Muhamad Fairos Mohamad Shah, Samsudin Wahab and Mohd Subri Tahir. (2016) ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 18-30. ISSN 2289-2125

Generation Y Purchase Intention of Personal Care Products: The Influence of Attitude, Subjective Norms and Perceived Behavioural Control / Noor’ain Mohamad Yunus, Rohana Mat Som, Afiza Abdul Majid, Ungku Munirah Ungku Abdul Aziz, Mohd Khalid Mohd Abas. (2018) Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (2). pp. 30-36. ISSN 2550-1429 (Submitted)

Determinants of satisfaction among customer in “MAMAK” restaurant near KLCC / Nurfatihah Mohamad Zulkifflee. (2015) [Student Project] (Unpublished)

Satisfaction residents Kota Samarahan toward Kentucky Fried Chicken at Samarahan / Nurasyura Mohamad@Othman. (2016) [Student Project] (Unpublished)

Level of service quality provided by Bank Rakyat Bandar Baru Bangi / Norhishamudin Mohamed. (2010) [Student Project] (Unpublished)

Retail travel agent Service recovery toward customer satisfaction / Nur Adlinna Mohamed , Nur Syafikah Wan Jusoh and Mazlina Mahdzar. (2017) ASEAN Entrepreneurship Journal (AEJ), 3 (1). pp. 10-20. ISSN 2289-2125

Foreign students’ satisfaction on visa processing: comparison between public and private universities / Azian Mohamed Kassim...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

A study on the customer perceptions toward ladies department Mun Loong Hankyu Jaya Bangsar / Ahmad Faiezal Mohamed Nazar. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

A study on factors that influence customer satisfaction towards service at AC Nielsen company Kuantan branch / Nurhidayah Mohamed Rodwan. (2008) [Student Project] (Unpublished)

Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar. (2020) Advances in Business Research International Journal, 6 (2). pp. 154-165. ISSN (e-ISSN) 2462-1838

Factors influencing the purchase intention of young consumers towards healthy food products in Malaysia / Mardhiah Mohammad ...[et al.]. (2021) Advances in Business Research International Journal, 7 (2): 17. pp. 182-189. ISSN 2462- 1838

To study on the influence of product quality, service quality and price toward customer satisfaction at Persada Herbs Sdn. Bhd. / Zurina Mohammad Zubir. (2018) [Student Project] (Unpublished)

Determinants of guest experience and its influence on resort guest loyalty / Nor Diyana Mohammed Shobri. (2020) PhD thesis, thesis, Universiti Teknologi MARA.

Customer behavior in developing customer retention at Seri Malaysia Hotel Johor Bahru / Nur Nadiah Mohd Abbas. (2010) [Student Project] (Unpublished)

The effectiveness of service quality towards customer satisfaction provided by insurance company at Bangsar, Kuala Lumpur / Nabilahuda Mohd Alamin. (2014) [Student Project] (Unpublished)

Permint Plywood Sdn. Bhd. How customer services influence business market loyalty / Mohd Kamal Mohd Ali. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff. (2020) [Student Project] (Unpublished)

Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub. (2015) [Student Project] (Unpublished)

Customer loyalty towards PETRONAS MITCO Japan / Noorazura Mohd Daud. (1999) [Student Project] (Submitted)

Dimensions of sports and recreational service quality influencing member satisfaction at Ara Muay Thai gym / Nellisa Nursyafira Mohd Fadzli, Fatin Nur Farisha Mohd Razali and Nor Norita Japri. (2020) Masters thesis, thesis, Universiti Teknologi MARA Shah Alam.

Product abundance, product delivery and price of product as determinants of online business profit performance / Syaza Fahzlin Mohd Fahrughazi and Amrizah Kamaluddin. (2021) Asia-Pacific Management Accounting Journal (APMAJ), 16 (2): 17. pp. 391-407. ISSN (eISSN):2550-1631

Comparing service quality between private and public hospital / Nazhatul Aini Mohd Farid. (2009) [Student Project] (Unpublished)

A study on the effectiveness of parcel delivery at industrial area in Batu Caves by Pos Malaysia Berhad / Ahmad Rizal Mohd Ghazali. (2000) [Student Project] (Submitted)

A study of brand awareness, brand equity and brand slogan towards advertisement a case study: Superlilo Sdn Bhd / Hazieqa Syabilla Mohd Hatta. (2018) Industrial Training. Industrial training project paper, Segamat, Johor.

A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham. (2013) [Student Project] (Unpublished)

Self-service technology (SST) towards guest satisfaction in hotel industry / Siti Asura Mohd Ismail and Intan Juliyani Zainal. (2017) [Student Project] (Unpublished)

Customer retention in digital media business platforms in Malaysia / Mohd Remie Mohd Johan … [et al.]. (2020) Forum Komunikasi (FK), 15 (1). pp. 116-137. ISSN 0128-2379

Entrepreneurship : Crystal Supermarket / Nurena Mohd Kamal ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

Aiszzy Electronics Enterprise / Nurhazirah Hanani Mohd Khalid. (2020) [Entrepreneurship Project] (Submitted)

Factors that influence customer loyalty of Astro Sdn Bhd Pay-Tv Services/ Nurul Hanan Mohd Mokhtar. (2018) [Student Project]

Case Study : Brother’s Creative Carlife / Muhammad Nashraf Mohd Nasir. (2021) [Entrepreneurship Project] (Unpublished)

The effectiveness of service quality in beta dimension Sdn Bhd consulting service / Nur Ain Mohd Nazar. (2018) [Student Project] (Unpublished)

'A study on the service performance of "on-call-maintenance services" by DiGiCITY (M) Sdn Bhd.' / Mohd Izral Mohd Nazir. (2002) [Student Project] (Unpublished)

Perceptions towards service quality and impact on repatronage intention at Melaka River Cruise / Norasmah Mohd Nooh and Norsyafiqah Rosli. (2013) [Student Project] (Unpublished)

A comparison between aggression and self-esteem among Universiti Teknologi MARA (UiTM) Shah Alam athletes / Mohad Anizu Mohd Nor …[et al.]. (2020) Malaysian Journal of Sport Science and Recreation (MJSSR), 16 (2). pp. 120-158. ISSN 2735-1238

A study on the factors that influence corporate reputation at university: A case study at University Malaysia Kelantan / Mohd Faizul Mohd Nor. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Discovering the antecedents of engagement for citizen centric public service excellence / Norazlin Mohd Nor...[et al.]. (2017) Voice of Academia (VOA), 12 (2). pp. 52-67. ISSN 2682-7840

Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi. (2015) [Student Project] (Unpublished)

Service quality in hospitality industry: a study of homestay in Melaka / Nor Shahrina Mohd Rafien, Zunaidah Ab Hasan and Azhana Othman. (2011) [Research Reports] (Unpublished)

Tenant perception on factors that should be in the shopping mall case study: Plaza Alam Sentral (Shah Alam) SACC Mall (Shah Alam) Aeon Bukit Tinggi Shopping Centre (Klang) Aeon Bukit Raja Sopping Centre (Klang) / Noridawati Mohd Ramlee. (2010) Degree thesis, thesis, Universiti Teknologi MARA.

A study on the effect of service quality toward customer loyalty at Telekom Malaysia Berhad / Haslizahanim Mohd Razali. (1999) [Student Project] (Submitted)

The influences of service quality dimension towards customer satisfaction at Takaful Company in Malacca / Norhayu Mohd Razali. (2015) [Student Project] (Unpublished)

Customer loyalty: A case study of Bank Rakyat, Melawati branch, Kuala Lumpur / Norsaliza Mohd Saad. (2006) [Student Project] (Unpublished)

Service quality towards customer persistency of life insurance scheme, MAA Assurance Berhad: A case study in Cemerlang Agency, Seremban branch / Anis Sabrina Mohd Sabaruldin. (2006) [Student Project] (Unpublished)

The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 63-68. ISSN 2462-1838 (Submitted)

The effectiveness of new revamp of Harian Metro at Klang Valley: Readers' perception and acceptance / Siti Hajar Mohd Salleh. (2006) [Student Project] (Unpublished)

A study on maintaining customer loyalty towards the demand of hardware purchasing at Perniagaan Simen Tenagadesa Sdn. Bhd / Mohd Shamsol Mohd Shafie. (2000) [Student Project] (Submitted)

A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif. (2010) [Student Project] (Unpublished)

A study on customer satisfaction on Adam International Roaming Service / Norlaily Mohd Shariff. (1997) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Factors influencing customers decision in choosing ASNB unit trust products : case study on ASNB Kuala Terengganu / Mohd Amirul Shafeeq Mohd Sohaimi. (2013) Industrial Training. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

Service process improvement for reducing customer waiting time at CIMB Bank Berhad Guar Chempedak Branch Kedah / Natrah Mohd Subri and Farrah Wahida Azmi. (2016) [Student Project] (Unpublished)

The effectiveness of service quality towards customer complaint: a case of SAJ Ranhill Sdn. Bhd. / Shah Iskandar Mohd Suharto. (2018) [Student Project]

Customer service: the study on the effectiveness of the Elektrik Bestari in Kedai Tenaga Shah Alam Centre in providing electricity advisory service (information) for residential segments / Mohd Zaid Mohd Tahir. (1999) [Student Project] (Submitted)

E-way drive thru shopping / Aidatul Syamimi Mohd Tajudin, Nur Sharmila Sabri and Nurul Ayuni Mohd Azmi. (2018) [Entrepreneurship Project] (Unpublished)

Assessing quality of services by using servequal in Telecom Malaysia / Mohd Noor Mohd Tarmizi Koi. (2016) [Student Project] (Unpublished)

Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on customer satisfaction toward services provided by Employees Provident Fund Social Security Training Institute (ESSET) / Yusmaliza Mohd Yusof. (2002) [Student Project] (Submitted)

A study on customer’s satisfaction toward quality service provided by Bank Islam / Norlaili Mohd Yusof. (2008) [Student Project] (Unpublished)

Customer satisfaction of services offered by BUJ Technology Enterprise Sdn. Bhd / Nur Syahida Azma Mohd Yusoff. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on the customer service experience towards finance Department Of Universiti Malaysia Kelantan (UMK) Jeli Campus / Siti Sabariah Mohd Yusoff. (2013) [Student Project] (Unpublished)

A breakthrough on enhancing customer service quality with the formulation of strategic management at Sutera Inn Prima / Nur Zarawati Mohd Zain. (1998) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

ENT300 (Fundamentals of Entrepreneurship) D'90 : Mohd Amirin Arsyan Mohd Zainol...[et al.]. (2010) [Entrepreneurship Project] (Unpublished)

Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin. (2012) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Factor that affecting customer satisfaction on event management services in Vantage Five Sdn Bhd/ Siti Norfatihah Mohd Αmin. (2018) [Student Project]

Commercial - customers satisfaction in Islamic banking scheme : a case study in Kedah / Noorsaliza Zainal, Zulkafli Mohd. Yusof, Marwan Hashim... [et.al.]. (2005) [Research Reports] (Unpublished)

Customers perception towards marketing programs of POSLAJU: Klang Valley area / Nor Marini Mohtar. (2007) [Student Project] (Unpublished)

To study the level of customer satisfaction towards public counter service / Prudence James Mojuntin and Nur Zahira Muksin. (2011) [Student Project] (Unpublished)

Modelling an economic relationship for macroeconomic determinants of Malaysian housing prices / Marziah Mokhtar, Sabariah Yusoff and Muhammad Danial Samsuddin. (2021) Advances in Business Research International Journal, 7 (1). pp. 242-251. ISSN 2462-1838

The effectiveness of ASNB portal toward customers satisfaction: study case in Amanah Saham Nasional Berhad Kuantan / Noradlina Batrisyia Mokhtar. (2018) [Student Project] (Unpublished)

Web-based field service system / Moon Ting Su, Hui Koon Chuah and Chai Ee Khoo. (2004) In: STSS 2004 : SAINS TEKNOLOGI JILID 1, 31 MEI – 1 JUN 2004, HOTEL VISTANA, KUANTAN, PAHANG.

Customer satisfaction and loyalty of Desa Ilmu local supermarkets / Nor Sara Morni. (2015) [Student Project] (Unpublished)

Competitive profile: customer loyalty in automobile sector in Malaysia / Nurziatul Syima Muad. (1997) [Student Project] (Unpublished)

Assessing the level of customers' perception with the security and safety of car park at shopping malls / Aishah Masturah Muda. (2014) [Student Project] (Unpublished)

Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad. (2009) [Student Project] (Unpublished)

Factors that contribute to customers loyalty towards nutrilite: A case study in Cheras, Kuala Lumpur / Nur Syafiqah Alia Muhamad Ali. (2008) [Student Project] (Unpublished)

Customer satisfaction on water supply at Merbok, Kedah / Faizzatul Balqis Muhamad Arif and Siti Azah Mohd Yusoff. (2019) [Student Project] (Unpublished)

Factors that influence customer loyalty in fast food restaurants / Nur Mary Farisha Muhamad Narawi and Nur Syafiqah Hadi Rusdi. (2018) [Student Project] (Unpublished)

Customer’s quest for quality of products and services offered by farmers’ organization / Sarina Muhamad Noor ... [et al.]. (2016) ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 31-41. ISSN 2289-2125

The factors contribute towards customer satisfaction at Bank Simpanan Nasional (BSN) Merbok / Nur Syuhada Muhamad Sabri and Nur Wahida Abdul Talib. (2018) [Student Project] (Unpublished)

Assessing in-flight meals/food attributes through passengers' level of satisfaction: a case of Malaysia airlines passengers / Nor Khafizah Muhamad Saleh. (2010) Masters thesis, thesis, Universiti Teknologi MARA.

Entrepreneurship : Hi- Jack Technology / Muhammad Faisal Muhamd Apardi ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

Kajian terhadap tahap kepuasan pelanggan di kafeteria merpati kolej dato bahaman UiTM Pahang / Mohd Faizal Azrul Azwan Muhamed@ Che Harun …[et al.]. (2013) In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia.

A study on factors that may affect the courses choosen when applying to JAIPETRA College / Chik Zulkhairi Muhammad. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

An exploratory study on the intention to use online food delivery among corporate workers / Nur Shahrulliza Muhammad … [et al.]. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 13-21. ISSN 2462-1838

Risk factors that influenced Diabetic Kidney Disease (DKD) among patients with Chronic Kidney Disease (CKD) In Hospital Universiti Sains Malaysia (HUSM) Kubang Kerian, Kelantan / Mahiran Muhammad. (2012) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Exploratory and factor validation and psychometric properties of quality of customer service delivery by local authority / Zikri Muhammad ...[et al.]. (2010) Jurnal Intelek, 5 (2). ISSN 2231-7716

Enhancing visitation to KPTM library through marketing of the library service / Nurul Aliim Qadhijah Muhammad Shaiti. (2013) [Student Project] (Submitted)

A study of customer expectations towards service provided by Bank Islam Malaysia Berhad (BIMB), Kuala Terengganu / Fazmalia Mukhtar. (2004) [Student Project] (Unpublished)

Fundamentals of entrepreneurship (ENT300) : case study on Easy Wash / Nurdiyana Mumin …[et al.]. (2010) [Entrepreneurship Project] (Unpublished)

Customer's evaluation and satisfaction towards TH Hotel Kota Kinabalu / Fazilah Musa. (2015) [Student Project] (Unpublished)

Do satisfied customers loyal? : Unravelling the role of trust in the ‘High Touch’ purchasing context / Rosidah Musa. (2006) Gading Journal for the Social Sciences, 10 (1). pp. 1-15. ISSN 2600-7568

The impact of demand deposit and time deposit on the statutory reserve requirement / Hasri Mustafa @ Abdul Razak. (1994) [Student Project] (Submitted)

Factors influence consumer behavior on spending pattern at Al-Ikhsan sport sdn bhd : case study at Jusco Aeon Tebrau, Johor / Nursyuhada Mustafha Kamaruddin. (2013) [Student Project] (Unpublished)

A study on the customer perception towards container haulage service quality provided by Kontena Nasional Berhad Penang branch / Rosyada Mustapa. (2001) [Student Project] (Submitted)

Managing customer retention in Etiqa Takaful Khiron’s Agency Group: a manifestation of theory and practices / Nur Arfah Mustapha. (2010) [Student Project] (Unpublished)

Case study SapuraCrest Petroleum Berhad importants screening application in the selection process / Nur Farah Umira Mustaqim. (2010) [Student Project] (Unpublished)

N

The effective of service quality towards customer satisfaction at Majlis Amanah Rakyat Negeri Melaka / Mohd Ariff Noordin. (2012) [Student Project] (Unpublished)

Determining the factors that influenced customer's complaint: a case study at PERNEC Technologies Sdn. Bhd. / Nik Shila Azwin Nek Ahmad Kamal. (2006) [Student Project] (Unpublished)

Satu tinjauan ke atas hubungan pengurusan perhubungan pelanggan (CRM) dengan pengurusan pengetahuan (KM) / N. M. Nor Hapiza, H Abdul Razak, O. Khairuddin. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

Modelling the predictors and outcomes of brand experience: evidence from the chained fast food brand / Rozita Naina Mohamed. (2014) PhD thesis, thesis, Universiti Teknologi MARA.

A study on tenant satisfaction toward payment service management of Property Management Unit at Perbadanan Kemajuan Negeri Pahang (PKNP) / Ainatun Nadrah Napiah. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on impulsive buying behaviour among consumers in Kota Bharu / Nor Laili Nawi. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Case Study : Bonia Corporation Berhad / Lailatul Aida Nazri. (2021) [Entrepreneurship Project] (Unpublished)

Factors influencing demand of air cargo: a case study on Malaysia Airlines Cargo Sdn Bhd (MASKARGO) / Nurul Uzma Ngah @ Omar. (2014) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Case Study : Demica Beauty / Nik Nur Hanisya Nik Hasram. (2021) [Entrepreneurship Project] (Unpublished)

A study of convenience store attributes in influencing customers’ patronage intention / Nuranisah Nizar. (2016) [Student Project] (Unpublished)

A feasibility study to computerize container control system for high quality performance and improve customer service / Muzammil Noordin. (1992) Degree thesis, thesis, Universiti Teknologi MARA.

The customers’ satisfaction towards service quality of Out Going Inspection (OGI) at UMW Advantech Sdn Bhd/ Norahayu Nordin. (2011) [Student Project] (Unpublished)

Business Plan : BCB Self-Service Laundry / Shamsul Khairul Annuar Nordin , Abd Fatah Abd Razak & Mohd Saro Mamat. (2009) [Entrepreneurship Project] (Unpublished)

A study on the service quality level of Selesa Hotel Seminar package services / Siti Khairaani Nordin. (2004) [Student Project] (Submitted)

A study on delivering customer satisfaction who choosing Datai Bay Golf Club Langkawi as golfing destination / Syaril Izam Norrdin. (1998) [Student Project] (Submitted)

SOA adoption model for private sector in Malaysia / Nur Hafizah Musa. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

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Relationship marketing and its effects towards customers' satisfaction: a case study on Cari Sparepart Sdn. Bhd. / Khairol Azli Othman. (2003) [Student Project] (Unpublished)

Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar. (2005) [Student Project] (Unpublished)

A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar. (2001) [Student Project] (Unpublished)

Customer perception about quality of service : the case of Vietnamese and Australian managers / George O. Tasie. (2002) Journal of International Business, Economics and Entrepreneurship (JIBE), 9 (1). pp. 109-126. ISSN 0128-7494

Customers’ satisfaction toward front counter services in Valuation & Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) / Norliani Omar. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Influence of advertising tools on foreign student retention in Universiti Teknologi Malaysia (UTM) / Sham Shela Omar and Nurul Zarith Zainal. (2014) [Student Project] (Unpublished)

A study on the factors that influencing customers’ loyalty towards Islamic banking among Pejabat Daerah dan Tanah Maran’s (PDTM) staffs / Zubairi Aswad Omar. (2009) [Student Project] (Unpublished)

The effects of service quality dimensions on students’ satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]. (2020) Jurnal Intelek, 15 (1). pp. 69-76. ISSN 2682-9223

Tourist awareness and satisfaction toward homestay in Kuching / Mohamad Farhan Osman. (2016) [Student Project] (Unpublished)

Customer purchasing decision: an empirical study among Malaysian hypermarket shoppers / Mohd Najmie Osman...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 35. ISBN 9789670314563

The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman. (2015) In: The Doctoral Research Abstracts. IGS Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

Customer behavioral intention: Influence of service delivery failures and perceived values in Malay restaurants / Zulhan Othman, Salleh Mohd Radzi and Mohd Hafiz Mohd Hanafiah. (2014) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 6 (1). ISSN 1985-8914 ; 2590-3837

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The determinants and relationship of customer perceived factors on loyalty for electrical and electronic product brands in Sarawak / Gloria Panit. (2013) Masters thesis, thesis, Universiti Teknologi MARA.

Fundamentals of Entrepreneurship ETR300 2MN d' Light Corporation / Martina Patalene... [et al.]. (2007) [Entrepreneurship Project] (Unpublished)

Customer expectations, perceptions and satisfaction on service quality by instep training service provider / Jackline Peter. (2015) [Student Project] (Unpublished)

Staff perception on customer choice of stay case of Shangri-La Rasa Ria Resort Tuaran / Emmylen Pius. (2013) [Student Project] (Unpublished)

A study on customers perception towards service quality provided by Sabah Ports Sdn Bhd / Jodie Kessy Primus. (2008) [Student Project] (Unpublished)

Exploring relationship marketing tactics & customer loyalty: issues in the Malaysian mobile telecommunication sector / Lennora Putit and Mohamad Fariz Abdullah. (2019) Journal of International Business, Economics and Entrepreneurship (JIBE), 4 (1). pp. 21-26. ISSN 2550-1429

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Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli. (2006) [Student Project] (Unpublished)

Study of relationship marketing towards the customer retention practices by HICOM Diecasting Sdn Bhd / Khairun Aini Roslan. (2009) [Student Project] (Unpublished)

Effectiveness of Customer Relationship Management (CRM) towards enhancing customer loyalty in Epic Evolution (M) Sdn Bhd, Johor / Lily Suryana Roslaili. (2011) [Student Project] (Unpublished)

The factors that influencing customer behavior on servicescape offered by Mutiara Johor Bahru / Mohd Harith Ramli. (2007) [Student Project] (Unpublished)

Customer satisfaction toward Sahabat EON program / Mohd Redza Nizam Radzuan. (2008) [Student Project] (Unpublished)

Fundamentals of Entrepreneurship (ENT300) : Kenyalang Herbal Spa / Raden Siti Ayu Radin Amin Othman ... [et al.]. (2012) [Entrepreneurship Project] (Unpublished)

The choice of smartphones among young generation / Azira Rahim ... [et al.]. (2020) In: FBM INSIGHTS Universiti Teknologi MARA Cawangan Kedah vol. 1. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, UiTM Cawangan Kedah, pp. 62-65. ISBN 2716-599X

Adaptation of online training in UiTM during Covid-19 pandemic: experience of ILD UiTM / Mohd Rafizi Rahmad and Siti Zalipah Ibrahim. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 129-134. ISSN 2462-1838

Evaluation of Tenaga Nasional Berhad payment kiosk / Nadirah Rahmat. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat. (2018) PhD thesis, thesis, Universiti Teknologi MARA.

Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah. (2011) [Student Project] (Unpublished)

Customer's perception towards product and location of @: works department at Hankyu Jaya Klang / Raja Rohafiza Raja Hassan. (1997) Degree thesis, thesis, Universiti Teknologi MARA.

A study on complaints related to residential fixed line telephone service provided by Telekom Malaysia within Setapak Exchange / Tengku Badreeshah Raja Hussin. (1996) [Student Project] (Submitted)

The effectiveness of promotional strategy by Kuala Lumpur Craft Cultural Complex / Raja Maimunah Raja Ngah. (1997) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The analysis on how corporate image, service quality, customer satisfaction enhance customer loyalty towards Kopcel shoppe among members of KCB’s. Case study at Menara Celcom, Jalan Semarak, Kuala Lumpur / Nur Nazihah Raman. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on the effectiveness of the advertising media used by Maybank for its financing services towards customer awareness in 2008 / Ida Aziaty Ramli. (2008) [Student Project] (Unpublished)

Student satisfaction toward food service cafeteria among university student in UiTM Perlis / Nor Asikin Ramli. (2020) [Student Project] (Unpublished)

A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli. (2008) [Student Project] (Unpublished)

Promotional strategy to convince dial-up users to convert to Streamyx / Nurfaiza Nazura Ramli. (2008) [Student Project] (Unpublished)

Factors of staff professionalism at counter services affect customer satisfaction: A case study at TMpoint Jalan Gajah Berang, Melaka / Nurul Akma Ramli and Nurhayati Saliman. (2012) [Student Project] (Unpublished)

A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan. (2010) [Student Project] (Unpublished)

Effects of the personality traits on the experienced service quality in training camp/ Nor Atirah Razak. (2018) [Student Project]

e-Aduan: A solution to improve the quality of services in UiTM Pahang on management perspective / Razulaimi Razali, Khairul Nizam Abd Halim and Mohd Izuan Ibrahim. (2008) In: UNSPECIFIED.

The service quality of the nursing services at Sibu Hospital, Sarawak / Tracy Tumay Rigar and Patricia Saga. (2013) [Student Project] (Unpublished)

Customers' perceptions towards stationery section at Yaohan, The Mall / Mohamad Nazri Rob A'i. (1996) [Student Project] (Unpublished)

Influencing factors on customer satisfaction towards American brands in the food and beverage industry in Malaysia / Nur Atiqah Rochin Demong, Abdul Kadir Othman and Salmi Bawasa. (2016) Advances in Business Research International Journal, 2 (2). pp. 1-8. ISSN 2462-1838

A study on customers’ satisfaction towards service quality at Melaka A’famosa water theme park / Maizatul Adaiwiah Rohim, Nurul Hasimah Abdul Fatah and Siti Hajar Hashim. (2014) [Student Project] (Unpublished)

The determinant of hotel quality service toward customer satisfaction : a study at Hotel UiTM Dungun / Mohamed Irfan Roslan. (2014) [Student Project] (Unpublished)

Factors influencing customers to choose Ar Rahnu in Bank Rakyat Sungai Buloh / Siti Nur Fashah Roslan. (2011) [Student Project] (Unpublished)

Factor that influence customer's preference towards choosing theme park at Hello Kitty Town and Thomas Town Puteri Harbour/ Qistina Rosli. (2018) Industrial Training. Faculty of Business Administration, Segamat. (Unpublished)

Elektrisola Malaysia Sdn. Bhd : A study on the internal customer perception towards purchasing department service functions / Rozita Halina Rosli. (1999) [Student Project] (Submitted)

A study of customer satisfaction towards Telekom Malaysia Berhad (TM) in Kota Kinabalu, Sabah / Rusydi Rosli. (2012) [Student Project] (Unpublished)

A study on customer service at Tabung Haji counter / Haizan Runsah. (1999) [Student Project] (Submitted)

Patients’ perception towards service quality in Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Nur Aliah Rusley and Ummi Salmah Abd Razak. (2019) [Student Project] (Unpublished)

A structural determinants of customer satisfaction on Residence Resort Paka, Terengganu / Norizan Rusli. (1998) [Student Project] (Submitted)

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Factors that contribute to the effectiveness of Perodua customer retention program / Norfa'izah Safaruddin. (2007) [Student Project] (Unpublished)

Customer purchase intention towards Takaful Insurance of Perbadanan Melaka Holdings Sdn. Bhd. (PMH) / Shahrizal Shamsuddin and Mat Faris Mohd Taib. (2018) [Student Project] (Unpublished)

Relationship between employees’ demographic and attitude towards digitalization readiness: the case of AEON Co. (M) Bhd. / Anuar Fariz Shuaid, Khadijah Meor Ahmad Fadzil and Khairina Ahmad Khir. (2018) [Student Project] (Unpublished)

A study on: the customer service of Management System Certification Department SIRIM QAS International Sdn. Bhd. / Mohd Haziq Samsudin. (2010) [Student Project] (Unpublished)

Determinants of dealer support factors in dealer-supplier relationship satisfaction / Ramli Saad … [et al.]. (2015) [Research Reports] (Submitted)

Factors that influencing customer satisfaction towards Melaka River Cruise (MRC) / Nur Faradila Saad. (2011) [Student Project] (Unpublished)

Comparative study on service quality in Bank Islam (BIMB): Sungai Petani, Kedah / Daing Maruak Sadek...[et al.]. (2011) [Research Reports] (Unpublished)

The role of customer information in providing banking services: a case study at a top three bank in Malaysia / Abdullah Sadli. (2002) Masters thesis, thesis, Universiti Teknologi MARA (Kampus Puncak Perdana).

Case Study : Darul Naim Printing / Halimatul Akmar Safarizuan. (2021) [Entrepreneurship Project] (Unpublished)

Factors of food dimension affecting customer satisfation in family restaurants / Norshahniza Sahari, Nora Mohd Basir and Rohani Jangga. (2012) [Research Reports] (Unpublished)

The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan. (2008) [Student Project] (Unpublished)

The relationship between corporate image and service quality towards customer satisfaction in the cellular industry: the Malaysian context / Rosnah Said. (2008) Masters thesis, thesis, Universiti Teknologi MARA.

Factors that influenced customers’s satisfaction towards train services at KTM Sungai Petani / Sakina Said and Umi Hawa Jamaluddin. (2018) [Student Project] (Unpublished)

Customers’ satisfaction towards Penang International Airport Services / Nasirah Saidin, Nazatul Nadhirah Nazarudin and Wan Nursyahidatul Husna Mohd Noor. (2016) [Student Project] (Unpublished)

Automotive after-sales service quality attributes and customer loyalty: an empirical study of Malaysian National carmakers / Zainil Hanim Saidin … [et al.]. (2016) ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 78-89. ISSN 2289-2125

ENT 300 The Donut Divas / Nunes Anak Stephen @ Jauk... [et.al]. (2012) [Entrepreneurship Project] (Unpublished)

Job satisfaction and individual happiness among employees at a public higher education institution / Siti Rosnita Sakarji …[et al.]. (2021) Social and Management Research Journal (SMRJ), 18 (2): 11. pp. 191-213. ISSN 1675-7017

Customer satisfaction toward agents at Etiqa Bandar Baru Klang / Norjan Saleem. (2010) [Student Project] (Unpublished)

The impact of service quality on customer satisfaction, a study on Tanjung Offshore Services / Alia Zafira Saleh. (2007) [Student Project] (Unpublished)

Customer loyalty amongst GRADS member of Malaysia Airlines / Afini Salehuddin. (2006) [Student Project] (Unpublished)

4P’s marketing strategy affecting customer’s purchase intentions towards Maxis / Siti Zaharah Salleh. (2009) [Student Project] (Unpublished)

A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

The influence of organizational justice and demographic variables on employee willingness to engage in customer oriented behaviour / Sarminah Samad and Zaini Abdullah. (2007) Gading Journal for the Social Sciences, 11 (01). pp. 71-84. ISSN 2600-7568

A study to intensify local pepper consumption, with specific reference to pepper marketing boards' customers / Hugh Paul Samat. (2003) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Assessment on the core consumer satisfaction elements for exceptional dining room service; Hotel UiTM Dungun chapter / Mohamed Muneer Samsudin. (2001) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The factor that impact of servqual on customer satisfaction toward tenants at PNB commercial's shopping mall / Noor Syafiqah Samsudin. (2018) [Student Project] (Unpublished)

The relationship between factors that contribute to customer's mall loyalty: a study on Plaza Pelangi Johor Bahru Mall / Noor Syafiqah Samsudin. (2018) [Student Project] (Unpublished)

A study on customer satisfaction towards voicemail service offered by Telekom Malaysia / Nor Azlina Samsudin. (2000) [Student Project] (Submitted)

CSR disclosure in the context of resource-based view theory / Suzana San and Nor Jana Salim. (2013) Terengganu International Finance and Economics Journal (TIFEJ), 3 (1). pp. 50-55. ISSN 2232-0539

Survey on squatters perception towards Selangor State Development Corporation to reduce the squatter problem and enhancing their living standards in Klang Valley / Ahdiah Sangit. (2000) [Student Project] (Submitted)

“The Factors Influence Consumer’s Acceptance towards High Speed Broadband by Telekom Malaysia Berhad Kota Bharu Kelantan / Suriana Sapie. (2008) [Student Project] (Unpublished)

A study on performance analysis at counter service: A case study at Employees’ Provident Fund (EPF) of Kota Bharu / Nik Nur Fatin Fatihah Sapri. (2015) Industrial Training. Bachelor of Science (Hons) Statistics, Kota Bharu. (Unpublished)

Fundamentals of entrepreneurship (ENT300) : case study on Borneo Donuts / Noel Rumpang Sari …[et al.]. (2012) [Entrepreneurship Project] (Unpublished)

Perceptions and behavioural intentions on airline safety among degree students after flight tragedies / Norita Mina Seli. (2015) [Student Project] (Unpublished)

A conceptual framework for customers’ loyalty in mobile loyalty programmes / Sharlini Seridaran and Mohd Nazri Mohd Noor. (2021) Social and Management Research Journal (SMRJ), 18 (2): 19. pp. 46-65. ISSN 1675-7017

Relationship between service quality and customer satisfaction during halal certificate application in Kelantan / Mariam Setapa...[et al.]. (2020) Journal of Contemporary Social Science Research, 4 (2). pp. 1-11. ISSN 0128-2697

Service Quality and Customer Satisfaction: Halal Certificate Application in Malaysia / Mariam Setapa...[et al.]. (2020) Journal of Contemporary Social Science Research, 4 (1). pp. 39-48. ISSN 0128-2697

The study on the effectiveness on programs that implemented by Syarikat Bekalan Air Selangor (SYABAS) to maintain customer awareness / Norhafiza Shaari. (2009) [Student Project] (Unpublished)

Acceptance of non-muslim customers on Bank Islam Malaysia Berhad (BIMB) products and services / Muhammad Yahya Shafee. (2012) [Student Project] (Unpublished)

Warranty and its effect towards customer satisfaction in Malaysia’s electronic industry / Mohd Rizaimy Shaharudin...[et al.]. Voice of Academia (VOA), 6 (2). pp. 1-16. ISSN 2682-7840

Examining the factors that influence customer's intention to use Ar-Rahnu among Segamat residents / Haidatul Nabila Shahrun. (2019) [Student Project] (Submitted)

A study on the customer satisfaction towards customer services: case by Lembaga Tabung Haji in Kota Kinabalu / Hazelina Farrah Shamsuddin. (2011) [Student Project] (Unpublished)

Destination attractiveness of a shopping mall: Johor Premium Outlet / Noorsyafiqah Shamsudin. (2013) Masters thesis, thesis, Universiti Teknologi MARA.

A study on the service quality and consumers perception towards it / Shuhaniza Shamsul Khalil. (1994) [Student Project] (Unpublished)

Air Asia customer services / Muhammad Syafiq Shamsulnidza … [et al.]. (2018) [Entrepreneurship Project] (Unpublished)

A study of customer satisfactions towards fixed line telephone service provided by Telekom Malaysia Berhad / Noorshajidatul Risha Shariffuddin. (2004) [Student Project] (Unpublished)

Co-creation and service innovation as performance indicators in the hospitality industry / Vivek Sharma and Dada Ab Rouf Bhat. (2020) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (2). pp. 76-95. ISSN 1985-8914 , 2590-3837

Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin. (2013) [Student Project] (Unpublished)

Pricing of a container services in the shipping line with special reference to integrated forwarding and Shipping Sdn. Bhd Port Klang / Adilah Shuib. (1992) [Student Project] (Unpublished)

A review on the challenges affecting growth of Small & Medium Enterprises (SMES) in food manufacturer / Waliyyah Silong Taib & Nor Hidayah Mohamad Nasri. (2017) [Student Project] (Unpublished)

The effect of Corporate Social Responsibility (CSR) initiatives on consumer purchasing behaviour: A study on Celcom (Axiata) Berhad / Norasyikin Sofian. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on customer preferences to stay at new Pacific Hotel / Ermi Sharlida Suhaimi. (2006) [Student Project] (Unpublished)

Hotel Brand of Origin: Do Guests Perceive Service Differences? / Dwi Suhartanto. (2011) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 3 (3). pp. 1-24. ISSN 1985-8914 , 2590-3837

Factors that contribute the satisfactions among consumer towards the water supply in Merbok, Kedah / Nor Azira Sukarnor and Nurul Nabila Zainol. (2018) [Student Project] (Submitted)

Impact of Islamic ethics on customer satisfaction in selected Islamic bank at Kota Bharu, Kelantan / Nurshahila Sukri. (2010) [Student Project] (Unpublished)

Customer satisfaction and service quality of spa in Penang / Suria Sulaiman... [et al.]. (2020) ESTEEM Journal of Social Sciences and Humanities, 4. pp. 115-124. ISSN 2600-7274

A study on factors influencing the residents’ responsiveness towards the promotion events conducted by Perbadanan Putrajaya (PPj) / Nursuainah Sulum. (2013) [Student Project] (Unpublished)

A study on the customers’ satisfaction on the Celcom GSM services / Jimali Sunang. (1998) [Student Project] (Submitted)

A study on the customers' demand for education loan (Approved colleges/Universities education scheme [ACES]) offered by Bank Utama (Malaysia) Berhad in Sarawak since its introduction in year 2000 until end of Year 2002 / Florence Sundang. (2003) [Student Project] (Unpublished)

Quality performance of Universiti Teknologi Mara Sarawak 2006 / Iris Syawe Seh Ling ...[et al.]. (2008) [Research Reports] (Unpublished)

The descriptive study of service quality on customer satisfaction in Matrade Exhibition & Convention Centre (MECC): an empirical study through servqual/ Syed Muhamad Naufal Syed Abdul Ghani. (2018) [Student Project]

A study on customer satisfaction on the quality of services provided by outlet business management Kemaman / Sharifah Anita Alsagoff Syed Ismail. (1998) [Student Project] (Submitted)

A study on factors that influence the participation of bumiputera and non bumiputera within Kuala Lumpur toward investing in ASW 2020 scheme / Sharifah Zuliana Syed Zuber. (1999) [Student Project] (Submitted)

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Service quality and customer satisfaction towards Kedai 1 Malaysia at Matang, Kuching / Benadrian Rosta Shaelabo Tahim. (2015) [Student Project] (Unpublished)

Satisfactory levels on planned fitness programme among adults clarity employees. / Chee Hian Tan … [et al.]. (2021) Malaysian Journal of Sport Science and Recreation (MJSSR), 17 (1). pp. 123-137. ISSN 2735-1238

The relationship between service quality and customer satisfaction towards service counter in National Higher Education Fund Corporation (PTPTN) at Urban Transformation Centre (UTC), Kuching / Agustina Tara. (2018) [Student Project] (Unpublished)

Exploring the communication gaps factor affecting the service delivery: a case study in Lembaga Hasil Dalam Negeri (LHDN) Sungai Petani Branch / Tengku Hilmi Tengku Abdul Kadir and Muhammad Haniff Muhammad Kamal. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

A study on factor contributing to customer satisfaction towards Anika Insurance Broker / Tengku Muhammad Hazwan Tengku Hashim Badli. (2011) [Student Project] (Unpublished)

RHB bank customer care centre telemarketing unit, Kuching: case study on effectiveness and employee satisfaction/Daphne Deborah Thomas … [et al.]. (2010) [Research Reports]

The causal relationship between hotel restaurant brand attributes, customer brand personality, walk-in customer dining experience, satisfaction and post behaviour intention / Tuan Ahmad Tuan Ismail. (2017) PhD thesis, thesis, Universiti Teknologi MARA.

U

Business Plan : Arowana Aquaculture / Hairun Nissyak Usak ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

Students' satisfaction of the counter service in Office of Academic Affairs of UiTM Kedah / Esnita Usha and Nur Anirah Anuar. (2017) [Student Project] (Submitted)

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A study on the factors that influence the sales competencies of employees in international sales division at GITN Sdn. Berhad / Amirul Asraf Wahin and Amirrul Zunnurain Azimi. (2015) [Student Project] (Unpublished)

Customer satisfaction at frontlines as perceived by hotel guest / Fatin Nasirah Wahab, Nur Farhana Mazzalan and Wan Norhashema Wan Bartian. (2014) [Student Project] (Unpublished)

An adoption of strategic CRM-i framework: a case study / Wan Muhamad Asiff Wan Draman. (2011) Masters thesis, thesis, Universiti Teknologi MARA.

A study on the customers’ satisfaction towards homestay program in Kelantan / Wan Patimah Wan Hamzah. (2008) [Student Project] (Unpublished)

A study on factors contribute to the acceptance of Ar-Rahnu scheme in Agrobank Kota Bharu / Wan Siti Norhidayah Wan Ibrahim. (2010) [Student Project] (Unpublished)

Customer satisfaction on Malay food restaurant at Pahang / Wan Nor Syuhana Wan Mahamad Hanafi. (2017) [Student Project] (Unpublished)

Relationship between service quality and customer loyalty at Bangi Wonderland Water Theme Park / Wan Ahmad Faiz Wan Mohamad. (2017) [Student Project] (Unpublished)

Café Jiwa Kopi & Bingsu / Wan Natasha Wan Naziron. (2020) [Entrepreneurship Project] (Submitted)

A case study on perceived waiting time, customer satisfaction and repatronization at Kentucky Fried Chicken (KFC), i-City, Section 7, Shah Alam / Wan Nur Farhana Wan Sazali and Maisarah Mazlan. (2013) [Student Project] (Unpublished)

Client's satisfaction towards cleaning service provided by the cleaning service firm in schools at Padawan area : A case study on Zona Enterprise / Wan Ismail Wan Sunusi. (2007) [Student Project] (Unpublished)

A study on the effectiveness of sales promotion in stationery department of Jaya Jusco Bandar Baru Klang / W. Hasyusnita Wan Yusof. (1996) Degree thesis, thesis, Universiti Teknologi MARA.

The effect of internet on travel intermediaries in Malaysia (A case of a retail travel agent) / Wan Azhar Wan Yusof, Farhan Akma Nordin and Mazlina Mahdzar. (2017) ASEAN Entrepreneurship Journal (AEJ), 3 (1). pp. 21-32. ISSN 2289-2125

Building customer delight with AgroBank Batu Pahat through better service quality / Norliana Waris. (2011) [Student Project] (Unpublished)

Analyzing structural relationships between service quality, disconfirmation, satisfaction and loyalty / Wei Mei Chin. (2010) Asia-Pacific Management Accounting Journal, 5 (2). pp. 31-44. ISSN 1675-3194

High tech vs high touch? ; Cross country analysis of online banking service quality in South Africa and Indonesia / Nuri Wulandari, Johan W de Jager and Elizma Wannenburg. (2019) In: The 6th International Accounting & Business Conference 2019. Secretariat of IABC 2019, 6th . UiTM Cawangan Johor, Segamat Johor, p. 53.

Y

Determining the customer preferences of the fast food restaurant : Pizza Hut at Giant Hypermarket, Kuala Terengganu / Nur Syahirah Yaacob & Norazwanie Norudin. (2017) [Student Project] (Unpublished)

The effect of perceived service recovery justice on customer loyalty: role of customer affection as moderator in Malaysian telecommunication industry / Siti Aisyah Yaakob …[et al.]. (2017) Advances in Business Research International Journal, 3 (1). pp. 1-12. ISSN 2462-1838

The effectiveness of promotionals tools towards customer awareness for Biossentials Puri Spa, Melaka / Ielda Suraya Yahaya. (2009) [Student Project] (Unpublished)

A study on customer's satisfaction of MJSB / Mohd Yasil Elham Yahya. (1998) [Student Project] (Submitted)

The relationship between product offering and customer service in determining customer demand at Pesama Timber Corporation Sdn. Berhad / Noraida Yahya. (1999) [Student Project] (Submitted)

Service quality and customer satisfaction : A study at Majlis Bandaraya Melaka Bersejarah / Mohammad Yusuf Yahya and Muhammad Nadzim Mohd Johan. (2013) [Student Project] (Unpublished)

Factors that affect patients' behavioural intention in private hospital / Mohamad Farizal Yang and Nor Anisaa Omar. (2018) [Student Project] (Submitted)

A study on a study of determinants of customer’s intention to use i-Aslah: case of Bank Rakyat Pasir Mas (2012) / Ezatul Syazwani Yasin. (2013) [Student Project] (Submitted)

Case Study : Gabungan Mantap Sdn Bhd / Muhammad Zahirrudin Yunos. (2020) [Entrepreneurship Project] (Unpublished)

A study on temporary out of service customers at Southern Johor Telekom / Mohd Azraie Yusof. (2004) [Student Project] (Unpublished)

A study on: the loyalty of the residential customer towards Telekom services after equal access was implemented at Telekom Kota Bharu / Rusiwati Yusof. (1999) [Student Project] (Submitted)

Determinants on service quality that affecting customer’s satisfaction in insurance industry / Nurul Nadia Yusof. (2010) [Student Project] (Unpublished)

The impact of service quality and product quality towards customers satisfaction in Islamic banking: the moderating role of customer knowledge / Nur Athirah Yusoff and Mohammad Ismail. (2020) Journal of Contempory Islamic Studies, 6 (2). ISSN ISSN 2289-9634 e-ISSN 0128-0902

The impact of service quality dimension towards customer satisfaction at Melaka International Trade Centre / Nur Fitra Azira Yusop. (2018) [Student Project] (Unpublished)

Fundamentals of entrepreneurship (ent300) case study on Chapters Bookstore / Aimi Mazura Yusup...[et al.]. (2011) [Entrepreneurship Project] (Unpublished)

Z

Customer loyalty towards Terengganu Equestrian Resort / Mohd Azraf Zakaria. (2011) [Student Project] (Unpublished)

A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria. (2008) [Student Project] (Unpublished)

Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin. (2008) [Student Project] (Unpublished)

Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi. (2007) [Student Project] (Unpublished)

Problems faced by Port Dickson Beach Club Resort: focusing on the effectiveness of services management / Norashikin Zakaria. (2006) [Student Project] (Unpublished)

Entrepreneurship : Krep-Krep Enterprise / Muhammad Firdaus Zabidi ... [et al.]. (2009) [Entrepreneurship Project] (Unpublished)

Exploring the most influential dimension of digital marketing towards customer relationship of icon smart home company / Nur Faziera Zaidi. (2018) [Student Project] (Unpublished)

Impact of digital marketing on customer relationship of Icon Smart Home company / Nur Faziera Zaidi. (2012) Industrial Training. Bachelor of Business Administrations (Hons) Marketing, Segamat, Johor.

The moderating effect of brand trust on the relationship between customer brand engagement and brand loyalty for local car brands in Malaysia / Nurul Aqmar Zaidun. (2021) PhD thesis, thesis, Universiti Teknologi MARA.

The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal. (2011) [Student Project] (Unpublished)

Customer relationship management practices at Cerebos (Malaysia) Sdn Bhd / Wan Zainorliza Zainal. (2009) [Student Project] (Unpublished)

A review of the dial-a-taxi service In Klang Valley / Jefry Shah Zaini. (1989) [Student Project] (Unpublished)

Customer relationship management implementation in higher learning education / Nor Zamielia Zainuddin. (2016) Masters thesis, thesis, Universiti Teknologi MARA.

A study on the performance of the convenience stores (c-store) of Esso Malaysia Berhad / Anizah Zainuddin. (1992) [Student Project] (Unpublished)

Customers’ emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee. (2017) Advances in Business Research International Journal, 3 (1). pp. 1-9. ISSN 2462-1838

A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin. (2009) [Student Project] (Submitted)

A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin. (2009) [Student Project] (Unpublished)

The impact of food packaging on consumer buying behavior / Syafafwati Zainuddin. (2012) [Student Project] (Submitted)

Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin. (2011) [Student Project] (Unpublished)

A study on the level of satisfaction based on featured facilities for the convenience usage towards passengers case study: Low Cost Carrier Terminal (LCCT), Sepang / Azmil Rohimie Zakaria. (2010) Degree thesis, thesis, Universiti Teknologi MARA.

A study on the services provided by operation counter ASNB Melaka branches to their customer / Nor Hazliza Zakaria. (2009) [Student Project] (Unpublished)

The influence of market orientation and relationship quality on relationship outcome between public universities and their associated colleges in Malaysia / Zainuddin Zakaria. (2011) PhD thesis, thesis, Universiti Teknologi MARA.

Professional Photostat Enterprise Taiping / Nursabrina Zulkefli. (2021) [Entrepreneurship Project] (Submitted)

Factors influencing customer to switch mobile service provider: A case study at UiTM KB / Siti Nurani Zulkfli ... [et al.]. (2020) Journal of Mathematics and Computing Science (JMCS), 6 (2). pp. 38-43. ISSN 0128-0767

Radzi & Co. / Muhammad Amir Firdaus Zulkifle. (2020) [Entrepreneurship Project] (Submitted)

The influences of e-service quality and customer loyalty of dropee / Zulfahmi Zulkifle. (2018) [Student Project] (Unpublished)

The relationship of corporate social responsibility to a start-up company, Nuren Group (Enlinea Sdn. Bhd.) / Noor Fadzlina Zulkifli. (2018) [Student Project] (Unpublished)

A study on customer's awareness of TOPS' private label of detergents at tops supermarket Shah Alam Mall / Nor Zurina Zulkifli. (1998) Degree thesis, thesis, Universiti Teknologi MARA.

This list was generated on Mon Aug 15 21:48:59 2022 UTC.