Items where Subject is "Consumer complaints. Complaint letters"

A

Ab Kasim, Farhana (2013) Consumer intention to purchase toward halal product: a study on non-muslim consumer intention to purchase toward chicken halal product / Farhana Ab Kasim. (2013) [Student Project] (Unpublished)

Ab Wahab, Nor Amarlia (2015) Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

Abdul Latiff, Ahmad Shaharudin and Haron, Haryani and Anamalai, Muthukkaruppan (2014) Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai. (2014) In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014). Division of Research and Industry Linkages, UiTM Melaka, Alor Gajah, Melaka, p. 24.

Abdul Mutalef, Noor Arbaah (2007) A study on the relationship between employee's workplace attitudes and intention to turnover at MISC Berhad / Noor Arbaah Abdul Mutalef. (2007) [Student Project] (Unpublished)

Abdul Razak, Nuramirah Izni and Abdul Rahim, Durra Fatanah (2017) The influences of background music on dined customer in restaurant / Nuramirah Izni Abdul Razak and Durra Fatanah Abdul Rahim. (2017) [Student Project] (Unpublished)

Abdul Razak, Nurul Hasanah (2021) Relationship between service quality and customer satisfaction in outdoor services activities: a case study of Rentas Adventure Group / Nurul Hasanah Abdul Razak. (2021) [Student Project] (Unpublished)

Ahmad, Azlina (1999) A study on customer satisfaction towards seminar package offered by Hotel Seri Malaysia Sungai Petani / Azlina Ahmad. (1999) [Student Project] (Submitted)

Ahmad Johan, Azizah (2010) A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan. (2010) [Student Project] (Unpublished)

Ahmad Shafien, Fatin Nadhirah (2014) A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien. (2014) [Student Project] (Unpublished)

B

Bujang, Norlisha (2010) The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang. (2010) [Student Project] (Unpublished)

H

Hashim, Aminuddin and James Kilong, Hafizan (2016) A research on the government efficiency in handling public feedback to improve their service quality (performance) in Kota Kinabalu / Aminuddin Hashim and Hafizan James Kilong. (2016) [Student Project] (Unpublished)

Hussain, Shahira (2017) Consumer complaint behavior: factors that influence consumer in Baling district to complaint / Shahira Hussain. (2017) [Student Project] (Unpublished)

I

Ishak, Mohd Syafiq (2010) Streamyx complain by customers: a case study of Telekom Malaysia Berhad / Mohd Syafiq Ishak. (2010) [Student Project] (Unpublished)

J

Jaalam, Mardhiah (1999) Responsiveness of TM Touch in handling customer complaints towards company’s performance and customer loyalty / Mardhiah Jaalam. (1999) [Student Project] (Submitted)

L

Lucas, Aidah (2006) A study on customers complaining behaviour at Moccis Trading Sdn Bhd, Kota Kinabalu / Aidah Lucas. (2006) [Student Project] (Submitted)

Luqman, Aqashah Shahren (2013) Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman. (2013) [Student Project] (Unpublished)

M

Mahassan, Nur Syahirah (2011) Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan. (2011) [Student Project] (Unpublished)

Mohammad Arab, Shadi (2012) Development of Rudeness Reporting System (RRS) for Fakulti Sains Komputer dan Matematik (FSKM) / Shadi Mohammad Arab. (2012) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

Mohd Salleh, Mohammad Zaim and Muhamad Yunus, Nor Sara Nadia and Abdul Ghani, Nadiah Maisarah and Arifin, Norafifa and Mohd Ali, Ainunnazlee (2018) The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 63-68. ISSN 2462-1838 (Submitted)

Mohd Suharto, Shah Iskandar (2018) The effectiveness of service quality towards customer complaint: a case of SAJ Ranhill Sdn. Bhd. / Shah Iskandar Mohd Suharto. (2018) [Student Project]

Mohd Tahir, Khairol Amin (2000) Dissatisfaction of Telekom customers towards billing problems (Pahang Timur Region) / Khairol Amin Mohd Tahir. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Mohd Tahir, Mohd Zaid (1999) Customer service: the study on the effectiveness of the Elektrik Bestari in Kedai Tenaga Shah Alam Centre in providing electricity advisory service (information) for residential segments / Mohd Zaid Mohd Tahir. (1999) [Student Project] (Submitted)

Muhamad Sani, Nuraina Amirah (2018) The effectiveness of implementation CAPA on managing complaints in George Kent (Malaysia) Berhad / Nuraina Amirah Muhamad Sani. (2018) [Student Project]

Muhamed Bustaman, Muhamad Hafiz (2017) Development e-Aduan management system for Jabatan Pengairan dan Saliran (JPS) Negeri Kelantan / Muhamad Hafiz Muhamed Bustaman. (2017) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

N

Nek Ahmad Kamal, Nik Shila Azwin (2006) Determining the factors that influenced customer's complaint: a case study at PERNEC Technologies Sdn. Bhd. / Nik Shila Azwin Nek Ahmad Kamal. (2006) [Student Project] (Unpublished)

Nordin, Hasmah and Zamani, Siti Mardhiyyah (2012) Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani. (2012) [Student Project] (Unpublished)

O

Omar, Nor Hashimah (2005) Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar. (2005) [Student Project] (Unpublished)

R

Raja Hussin, Tengku Badreeshah (1996) A study on complaints related to residential fixed line telephone service provided by Telekom Malaysia within Setapak Exchange / Tengku Badreeshah Raja Hussin. (1996) [Student Project] (Submitted)

Raujan, Siti Zanita (2010) A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan. (2010) [Student Project] (Unpublished)

S

Sarian, Farah Eziana (2007) The falling giant: a study on the drop-in sales of the New Straits Times (NST) newspaper / Farah Eziana Sarian. (2007) [Student Project] (Submitted)

Shariffuddin, Noorshajidatul Risha (2004) A study of customer satisfactions towards fixed line telephone service provided by Telekom Malaysia Berhad / Noorshajidatul Risha Shariffuddin. (2004) [Student Project] (Unpublished)

Syed Ismail, Sharifah Anita Alsagoff (1998) A study on customer satisfaction on the quality of services provided by outlet business management Kemaman / Sharifah Anita Alsagoff Syed Ismail. (1998) [Student Project] (Submitted)

Y

Yusof, Rusiwati (1999) A study on: the loyalty of the residential customer towards Telekom services after equal access was implemented at Telekom Kota Bharu / Rusiwati Yusof. (1999) [Student Project] (Submitted)

Z

Zainol, Mohammad Habibullah and Abd Rahman, Mohd Shukor and Mohd Nazri, Afiq Nazran and Abu Bakar, Fatin Nur Fariha and Hasmidan, Nur Syafiqah (2021) DanauMas apartment complaint management system with email notification / Mohammad Habibullah Zainol … [et al.]. (2021) In: International Jasin Multimedia and Computer Science Invention and Innovation Exhibition (i-JaMCSIIX 2021). International Jasin Multimedia and Computer Science Invention and Innovation Exhibition, 4 . Faculty of Computer and Mathematical Sciences, Jasin, p. 40.

Zainol, Noorliza and Ahmad Rozali, Abdul Rahman and Razali, Muhammad Azli and Aizat Bashir, Muhammad Arif and Tazijan, Farina Nozakiah (2014) Assessing customer complaints behaviour towards services delivered in restaurant / Noorliza Zainol ... [et al.]. (2014) Esteem Academic Journal, 10 (2). pp. 10-19. ISSN 1675-7939