Items where Subject is "Consumer complaints. Complaint letters"

Article

The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 63-68. ISSN 2462-1838 (Submitted)

Assessing customer complaints behaviour towards services delivered in restaurant / Noorliza Zainol ... [et al.]. (2014) Esteem Academic Journal, 10 (2). pp. 10-19. ISSN 1675-7939

Book Section

Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai. (2014) In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014). Division of Research and Industry Linkages, UiTM Melaka, Alor Gajah, Melaka, p. 24.

DanauMas apartment complaint management system with email notification / Mohammad Habibullah Zainol … [et al.]. (2021) In: International Jasin Multimedia and Computer Science Invention and Innovation Exhibition (i-JaMCSIIX 2021). International Jasin Multimedia and Computer Science Invention and Innovation Exhibition, 4 . Faculty of Computer and Mathematical Sciences, Jasin, p. 40.

Thesis

Development of Rudeness Reporting System (RRS) for Fakulti Sains Komputer dan Matematik (FSKM) / Shadi Mohammad Arab. (2012) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

Dissatisfaction of Telekom customers towards billing problems (Pahang Timur Region) / Khairol Amin Mohd Tahir. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

Student Project

A study on: the loyalty of the residential customer towards Telekom services after equal access was implemented at Telekom Kota Bharu / Rusiwati Yusof. (1999) [Student Project] (Submitted)

A study of customer satisfactions towards fixed line telephone service provided by Telekom Malaysia Berhad / Noorshajidatul Risha Shariffuddin. (2004) [Student Project] (Unpublished)

The influences of background music on dined customer in restaurant / Nuramirah Izni Abdul Razak and Durra Fatanah Abdul Rahim. (2017) [Student Project] (Unpublished)

A study on customer satisfaction towards seminar package offered by Hotel Seri Malaysia Sungai Petani / Azlina Ahmad. (1999) [Student Project] (Submitted)

A study on complaints related to residential fixed line telephone service provided by Telekom Malaysia within Setapak Exchange / Tengku Badreeshah Raja Hussin. (1996) [Student Project] (Submitted)

Responsiveness of TM Touch in handling customer complaints towards company’s performance and customer loyalty / Mardhiah Jaalam. (1999) [Student Project] (Submitted)

A study on customer satisfaction on the quality of services provided by outlet business management Kemaman / Sharifah Anita Alsagoff Syed Ismail. (1998) [Student Project] (Submitted)

Relationship between service quality and customer satisfaction in outdoor services activities: a case study of Rentas Adventure Group / Nurul Hasanah Abdul Razak. (2021) [Student Project] (Unpublished)

Customer service: the study on the effectiveness of the Elektrik Bestari in Kedai Tenaga Shah Alam Centre in providing electricity advisory service (information) for residential segments / Mohd Zaid Mohd Tahir. (1999) [Student Project] (Submitted)

Consumer complaint behavior: factors that influence consumer in Baling district to complaint / Shahira Hussain. (2017) [Student Project] (Unpublished)

A research on the government efficiency in handling public feedback to improve their service quality (performance) in Kota Kinabalu / Aminuddin Hashim and Hafizan James Kilong. (2016) [Student Project] (Unpublished)

Consumer intention to purchase toward halal product: a study on non-muslim consumer intention to purchase toward chicken halal product / Farhana Ab Kasim. (2013) [Student Project] (Unpublished)

The falling giant: a study on the drop-in sales of the New Straits Times (NST) newspaper / Farah Eziana Sarian. (2007) [Student Project] (Submitted)

A study on customers complaining behaviour at Moccis Trading Sdn Bhd, Kota Kinabalu / Aidah Lucas. (2006) [Student Project] (Submitted)

The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang. (2010) [Student Project] (Unpublished)

A study on the relationship between employee's workplace attitudes and intention to turnover at MISC Berhad / Noor Arbaah Abdul Mutalef. (2007) [Student Project] (Unpublished)

Determining the factors that influenced customer's complaint: a case study at PERNEC Technologies Sdn. Bhd. / Nik Shila Azwin Nek Ahmad Kamal. (2006) [Student Project] (Unpublished)

Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar. (2005) [Student Project] (Unpublished)

Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman. (2013) [Student Project] (Unpublished)

A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan. (2010) [Student Project] (Unpublished)

Streamyx complain by customers: a case study of Telekom Malaysia Berhad / Mohd Syafiq Ishak. (2010) [Student Project] (Unpublished)

Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan. (2011) [Student Project] (Unpublished)

A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan. (2010) [Student Project] (Unpublished)

Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani. (2012) [Student Project] (Unpublished)

A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien. (2014) [Student Project] (Unpublished)

The effectiveness of implementation CAPA on managing complaints in George Kent (Malaysia) Berhad / Nuraina Amirah Muhamad Sani. (2018) [Student Project]

The effectiveness of service quality towards customer complaint: a case of SAJ Ranhill Sdn. Bhd. / Shah Iskandar Mohd Suharto. (2018) [Student Project]