Abstract
Nowadays, the Malaysian government had improved their service qualities towards more customers friendlier In giving more quality service, some government agencies need to be evaluated about their procedure in handling public feedback in order to gain improvement for their service delivery by gaining feedback from the customers It is important that the public to know about their feedback procedure in order to know that the government is appreciate their ideas in giving government a commitment to have more qualified service delivery to the public The purpose of this study is to know the government efficiency in handling public feedback to improve their service in Kota Kinabalu, where all the public that dealing with the government agencies are the respondents in evaluating how efficient government in handling their feedback to improve their daily task in order to archive efficiency.
Metadata
| Item Type: | Student Project |
|---|---|
| Creators: | Creators Email / ID Num. Hashim, Aminuddin 2013957509 James Kilong, Hafizan 2013813274 |
| Contributors: | Contribution Name Email / ID Num. Advisor Azizan, Intan Syahriza intan219@uitm.edu.my |
| Subjects: | H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling H Social Sciences > HF Commerce > Customer services. Customer relations > Consumer complaints. Complaint letters H Social Sciences > HF Commerce > Personnel management. Employment management > Performance standards |
| Divisions: | Universiti Teknologi MARA, Sabah > Kota Kinabalu Campus > Faculty of Administrative Science and Policy Studies |
| Programme: | Bachelor of Administrative Science (Hons) |
| Keywords: | Government efficiency, public feedback, service quality |
| Date: | 2016 |
| URI: | https://ir.uitm.edu.my/id/eprint/67825 |
- Edit Item
Download
![[thumbnail of 67825.pdf]](https://ir.uitm.edu.my/style/images/fileicons/text.png)
Text
67825.pdf
Download (865kB)
Digital Copy
Physical Copy
On Shelf
ID Number
67825
Indexing
