The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman

Syamsul Faiz, Syifa Nabiha and Othman, Nur Izzati (2019) The factors that lead to customer satisfaction towards online banking services among the students in University of Science Malaysia (USM), Penang / Syifa Nabiha Syamsul Faiz and Nur Izzati Othman. [Student Project] (Unpublished)

Abstract

This chapter focuses on the study of the customer satisfaction towards online banking. It begins with the background of the study for the online banking system and followed with the problem statement, research questions, research objectives, scope of study and the definition of terms, terminology and concepts of the dependent and independent variables used in this research study.

Metadata

Item Type: Student Project
Creators:
Creators
Email / ID Num.
Syamsul Faiz, Syifa Nabiha
2017704993
Othman, Nur Izzati
2017927277
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Consumer satisfaction
H Social Sciences > HF Commerce > Electronic commerce
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus
Programme: Bachelor of Administrative Science
Keywords: Online banking; World Wide Web; customers accessing bank
Date: December 2019
URI: https://ir.uitm.edu.my/id/eprint/51920
Edit Item
Edit Item

Download

[thumbnail of 51920.pdf] Text
51920.pdf

Download (156kB)

Fulltext

Fulltext is available at:
  • Bilik Koleksi Akses Terhad | Kampus Sg Petani, Kedah

ID Number

51920

Indexing

|

Statistic

Statistic details