The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa

Halim, Nur Atiqah and Mustafa, Ummi Kalsum (2019) The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa. [Student Project] (Unpublished)


Postal service is arrangements made by a governments for the delivery of parcels, packages, documents, letters, and printed materials. Besides that, postal service are providing postal related service, transport logistics, counter collection and payments agencies service for a range of financial transaction. Such as bill payments, remittance, insurances and unit trust. There are several courier delivery service in Malaysia such as Poslaju, Skynet, City Link, GDex, FedEx, DHL, PGEON and others. Premier postal provided in Malaysia is Pos Malaysia Berhad. This organization was restructured in 1992 from being governmental owned Malaysia postal service department into business cooperation and be one of the Government Link Company (GLC). Pos Malaysia provides postal and related service, transport logistics, printing and insertion, counter collection and payment agency service for arrange of financial transaction. The company holds an exclusive concession to provide mail service through its network over 850 branches and mini post office in Malaysia. Pos Malaysia Berhad also have a widespread network of over 1,000 touch points country wide that include Pos Malaysia Outles, Pos Mini, Pos24 (Self Service Terminals), Post-On-Wheels (Mobile Outlets), postal agents and stamp agents, making it one of the most extensive retails network in Malaysia.
Generally Pos Malaysia Berhad have strategic business units, which are PosMel, PosLaju and PosNiaga aimed to provide quality, reliable, timely and innovative solutions for their customer. PosMel is the service that provide mail and postal service, PosLaju is the service the service that focusing on courier and express mail services, meanwhile PosNiaga is the service retail business service. Moving forward, Pos Malaysia has increasing grown and is progressing from being a mail and postal service provider towards becoming a dynamic communication, financial services and supply chain solution provider.


Item Type: Student Project
Email / ID Num.
Halim, Nur Atiqah
Mustafa, Ummi Kalsum
Subjects: H Social Sciences > HF Commerce > Consumer satisfaction
H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus
Programme: Bachelor of Administrative Science
Keywords: delivery of parcels, packages, documents, letters, printed materials
Date: December 2019
Edit Item
Edit Item


[thumbnail of 51038.pdf] Text

Download (541kB)

Digital Copy

Digital (fulltext) is available at:

Physical Copy

Physical status and holdings:
Item Status:

ID Number




Statistic details