The importance ofservice quality by implementing Facility Management services in healthcare industries has been a growing interest whether in private or government departments. The facility management functions as control the overall maintenance expenses within budget and operation cost saving which led to increase reliability, availability and life span of asset and equipment. The research design chosen is conclusive research because is typically more formal and structured. A total of 151 questionnaires form being distributed among Sarawak General Hospital (SGH), Serian
Hospital, Sibu Hospital, Klinik Kesihatan Tanah Putih (KKTP), Klinik Kesihatan Jalan Masjid (KKJM) and Rajah Charles Brooke Medical (RCBM) are returned for analysis of data. The data will be key in using the Statistical Package for Social Science (SPSS) software and will be analyzed after coding.
| Item Type: | Student Project |
|---|---|
| Creators: | Creators Email / ID Num. Patrick Tom, Liivera Patrick 2009256108 |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HF Commerce > Customer services. Customer relations |
| Divisions: | Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management |
| Programme: | Bachelor of Business Administration |
| Keywords: | healthcare industries, service quality, customer satisfaction |
| Date: | December 2013 |
| URI: | https://ir.uitm.edu.my/id/eprint/78261 |
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78261.pdf
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