Service quality and customer satisfaction in facility management services: a case study on total IFM Sdn Bhd / Liivera Patrick Tom

Patrick Tom, Liivera Patrick (2013) Service quality and customer satisfaction in facility management services: a case study on total IFM Sdn Bhd / Liivera Patrick Tom. [Student Project] (Unpublished)

Abstract

The importance ofservice quality by implementing Facility Management services in healthcare industries has been a growing interest whether in private or government departments. The facility management functions as control the overall maintenance expenses within budget and operation cost saving which led to increase reliability, availability and life span of asset and equipment. The research design chosen is conclusive research because is typically more formal and structured. A total of 151 questionnaires form being distributed among Sarawak General Hospital (SGH), Serian
Hospital, Sibu Hospital, Klinik Kesihatan Tanah Putih (KKTP), Klinik Kesihatan Jalan Masjid (KKJM) and Rajah Charles Brooke Medical (RCBM) are returned for analysis of data. The data will be key in using the Statistical Package for Social Science (SPSS) software and will be analyzed after coding.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Patrick Tom, Liivera Patrick 2009256108
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management
Programme:	Bachelor of Business Administration
Keywords:	healthcare industries, service quality, customer satisfaction
Date:	December 2013
URI:	https://ir.uitm.edu.my/id/eprint/78261