Customer satisfaction towards e-recruitment services / Backie Jom

Jom, Backie (2004) Customer satisfaction towards e-recruitment services / Backie Jom. [Student Project] (Unpublished)

Abstract

It is important for an organization to provide a high level of customer satisfaction to its customer. It is considered as one of the way to fight against competitors. This research is conducted to determine if the e-recruitment website users are satisfied with the service provided. The website is a place where job seekers can apply for job in the government sector. From the findings, it is obvious that most www.e-recruitment users are satisfied with the website where most of them will recommend the website to other user and will return using it again. This shows that customers still have confidence for the website despite facing a few problems when they were trying to fill in the application form. Customer satisfaction is very important for the e-recruitment developer in order to be more competitive and able to provide excellent service to the public. By this way, they will be able to provide the service for many years to come. Customer Satisfaction Towards e-recruitment Services

Metadata

Item Type: Student Project
Creators:
Creators
Email / ID Num.
Jom, Backie
2002315930
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HF Commerce > Consumer satisfaction
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management
Programme: Business Administration (Hons) Marketing
Keywords: Customer satisfaction, E-recruitment
Date: October 2004
URI: https://ir.uitm.edu.my/id/eprint/61420
Edit Item
Edit Item

Download

[thumbnail of 61420.pdf] Text
61420.pdf

Download (1MB)

Digital Copy

Digital (fulltext) is available at:

Physical Copy

Physical status and holdings:
Item Status:
On Shelf

ID Number

61420

Indexing

Statistic

Statistic details