A study on customer satisfaction on ICT services provided by i-Perintis / Siti Aishah Asbah

This study was conducted to identify the satisfaction of PCSB-SBO staff on ICT services provided by i-Perintis Sdn. Bhd., a company that offers consulting, project management and implementation of service. PETRONAS, as the country's biggest oil and gas company, made a decision to embark on the ICT transformation program in 2002 had chosen i-Perintis to take over the functional and operational management of PETRONAS ICT service. The research design used is descriptive study and both the primary and secondary data regarding the study were gathered. The target population of this study is PETRONAS Carigali Sdn. Bhd. - Sabah Operations personnel which is located at Menara PETRONAS, Offshore and Gas Terminals. 120 respondents were selected for this study. In analyzing the data, frequency distribution were used. The findings of this study shows that most of the staff in PETRONAS Carigali Sdn. Bhd. - Sabah Operations are satisfied with the service rendered by i-Perintis personnel which is the Helpdesk personnel and Onsite Support Service personnel. Based on the analysis also shows that eventhough they are satisfied with the service provided by i-Perintis, some improvement need to be done especially on the part of Onsite Support Service which is very crucial for offshore and terminals operations.