Empowering Malaysian Gen y and Gen Z: harnessing design thinking for fashion retail innovation and consumer engagement

Hassan, Normaziana (2025) Empowering Malaysian Gen y and Gen Z: harnessing design thinking for fashion retail innovation and consumer engagement. Bulletin. Universiti Teknologi MARA, Kedah, Universiti Teknologi MARA, Kedah.
Abstract

The Malaysian fashion retail industry is undergoing a profound transformation, driven by rapid digital advancements, globalisation, and shifting consumer preferences (Tan, 2022; Lee and Teoh, 2021). Today, the industry is shaped by the demands of two key generational groups: Generation Y (Millennials) and Generation Z.

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