Mechanical aspects of customer satisfaction on Perodua Kancil / Samah Baba and Nik Arif Nik Shukri

Baba, Samah and Nik Shukri, Nik Arif (2002) Mechanical aspects of customer satisfaction on Perodua Kancil / Samah Baba and Nik Arif Nik Shukri. [Student Project] (Unpublished)
Abstract

This study was undertaken to identify the avenues for enhancement of the accessories, spare parts and physical aspects of Kancil such as suspension system, air-conditioning system, fuel consumption and etc. It is also hope that the study would assist PERODUA manufacturer in venturing into others related R&D areas in manufacturing reliable and quality cars in the future.

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