The distributors satisfaction level towards distribution system / Noor Asyekeen Abdul Talib

Abdul Talib, Noor Asyekeen (2002) The distributors satisfaction level towards distribution system / Noor Asyekeen Abdul Talib. [Student Project] (Unpublished)


This research is related with relationship marketing. As we know, building relationships between customer and company or firms is very important. This is to make sure that customers and company will take their responsibilities to satisfy each other. Therefore, this research was prepared with the intention of measuring the distribution satisfaction towards the distribution system provided by Perak-Hanjoong Simen Sdn Bhd (PHS). By using this research, PHS can identify their strengths and weaknesses in their distribution system. It involved three variables that are customer service, delivery service and order processing.
This research was conducted at Perak-Hanjoong Simen Sdn Bhd (PHS) where the focused respondents were the distributors that already dealing with the company. For the purpose of this research, questionnaire and random interview session has been carried out. So far, there has not been any marketing research done by PHS towards the topic I had studied.
At the end of this research, recommendations are made based on the findings and results obtained from the analysis of the questionnaires, surveys and some recommendations also comes from the distributors themselves.
Hence, I believe this research will give ideas and assistance to the PHS in order of developing their own marketing strategies and future plans.


Item Type: Student Project
Email / ID Num.
Abdul Talib, Noor Asyekeen
Email / ID Num.
Thesis advisor
Mansor, Norudin
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Consumer satisfaction
H Social Sciences > HF Commerce > Customer services. Customer relations
H Social Sciences > HF Commerce > Personnel management. Employment management
Divisions: Universiti Teknologi MARA, Terengganu > Dungun Campus > Faculty of Business and Management
Programme: Bachelor of Business Administration (Hons) Marketing
Keywords: Relationship Marketing ; Responsibilities ; Distribution Satisfaction ; Distribution System
Date: 2002
Edit Item
Edit Item


[thumbnail of 54297.pdf] Text

Download (201kB)

Digital Copy

Digital (fulltext) is available at:

Physical Copy

Physical status and holdings:
Item Status:

ID Number




Statistic details