Items where Subject is "H Social Sciences > HF Commerce > Consumer satisfaction"

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Number of items at this level: 422.

A

Ajit, Nani (2006) Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit. [Student Project] (Unpublished)

Abdul Azis, Shahiela Akma (2005) Customer acceptance towards the marketing mix at Lazaria shop Ayer Keroh fly-over restaurant Melaka / Shahiela Akma Abdul Azis. [Student Project] (Unpublished)

Amiruddin, Hana Azleen (2007) Marketing mix strategy of intercity train service towards the enhancement of corporate image of KTM Berhad at Kuala Lumpur Central Station / Hana Azleen Amiruddin. [Student Project] (Unpublished)

Abdul Rahman, Mohd Fadzli (2006) The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman. [Student Project] (Unpublished)

Abu Karim, Affaniza (2007) Expectation and perception of franchisee towards franchise business in Malaysia, 2007 / Affaniza Abu Karim. [Student Project] (Unpublished)

Abdullah, Siti Zuana (2018) The effect of service quality on customer satisfaction in public services / Siti Zuana Abdullah. [Student Project] (Unpublished)

Ahmad Hidhir, Wan Nur Hidayah (2018) The effect of corporate social responsibility, customer-company identification and trust on satisfaction in banking sector / Wan Nur Hidayah Wan Ahmad Hidhir. [Student Project] (Unpublished)

Abdul Ghani, Azlina (2006) A study on customers' perception towards service quality at the main counter of Amanah Saham Nasional Berhad, Kuala Lumpur / Azlina Abdul Ghani. [Student Project] (Unpublished)

Abdul Rahim, Zulkefli (2018) Contract manufacturing service quality and its relationship with customer satisfaction and loyalty in F&B industry / Zulkefli Abdul Rahim. In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

Azhar, Nur Fazliana (2015) Barriers effective communication impact to productivity of employee in Hotel Seri Malaysia Kepala Batas / Nur Fazliana Azhar. [Student Project] (Unpublished)

Ahmad Mahauddin, Halimah (2010) The impact of customer satisfaction on customer loyalty among MPC’s clients in East Coast Region (Pahang) / Halimah Ahmad Mahauddin. [Student Project] (Unpublished)

Abdul Razak, Halimatul Saadiah (2010) Impact of service quality on customer satisfaction towards increasing payment collection/ Halimatul Saadiah Abdul Razak. [Student Project] (Unpublished)

Ahmad, Norazidah (2015) The factors influencing customer satisfaction in hotel industry (case study: Hotel Seri Malaysia Sungai Petani) / Norazidah Ahmad. [Student Project] (Unpublished)

Ahmad, Ahmira Aznin (2010) Customer perceived satisfaction among foreign broadband user of Maxis Communication Berhad / Ahmira Aznin Ahmad. [Student Project] (Unpublished)

Ab.Ghani, Ammei Asraf (2009) A study on consumers needs among Indonesian migrant towards Celcom International Business Division / Ammei Asraf Ab.Ghani. [Student Project] (Unpublished)

Ahmad Johan, Azizah (2010) A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan. [Student Project] (Unpublished)

Andong, Hamidah (2009) Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong. [Student Project] (Unpublished)

Ahmad Budaya, Kartini Afiqah (2015) A study on service quality dimensions towards customers’ satisfaction of Air Asia at Kuala Lumpur International Airport 2 / Kartini Afiqah Ahmad Budaya. [Student Project] (Unpublished)

Abd Rahim, Nazahah and Abdul Jalil, Muna and Mohd Saad, Shakirah (2012) An investigation into the antecedents influencing unethical consumer behavior / Nazahah Abd Rahim, Muna Abdul Jalil and Shakirah Mohd Saad. [Research Reports] (Unpublished)

Abd Hamid, Hamdi (2010) A research on: factors influencing customer satisfaction among foreigners towards service provided by TMpoint Kota Bharu / Hamdi Abd Hamid. [Student Project] (Unpublished)

Abu Bakar, Intan Norhawani (2011) The study of customer satisfaction towards internet banking / Intan Norhawani Abu Bakar. [Student Project] (Unpublished)

Amiryaziz, Mohd. Hasmir (2010) The impact of servicescape on the customer satisfaction at LCCT parking / Mohd. Hasmir Amiryaziz. [Student Project] (Unpublished)

Abd Rahman, Edina and Abd Shukor, Nurannisa Syifa (2018) Customer review on Kinrara Resort, Selangor through booking.com and Agoda / Edina Abd Rahman and Nurannisa Syifa Abd Shukor. [Student Project] (Unpublished)

Ambia, Norafidah (2001) Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia. [Student Project] (Unpublished)

Anin, Gloria Ann and Usop, Yusmanizza Marlinny (2014) Factors in determining store loyalty among consumers in Malacca City / Gloria Ann Anin and Yusmanizza Marlinny Usop. [Student Project] (Unpublished)

Adlan, Atira and Zulkifli, Asmaa’ Arinah (2015) Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli. [Student Project] (Unpublished)

Ali, Hariyantie (2009) Implication of hazard to consumer: case study in Petronas Sungai Udang, Melaka / Hariyantie Ali. [Student Project] (Unpublished)

Abd Patah, Alfiee Qusyairi (2007) The effectiveness of promotional tools in enhancing awareness of MSCorp's products / Alfiee Qusyairi Abd Patah. [Student Project] (Unpublished)

Abdul Hamid, Norizzati (2007) The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid. [Student Project] (Unpublished)

Anuwar, Assma Nuraina (2018) The impact of flexible working hours towards employee's productivity at Felda D'saji Sdn. Bhd., Kuala Lumpur / Assma Nuraina Anuwar. [Student Project] (Unpublished)

Abdul Hamid, Siti Hajar (2005) A study on customer awareness and satisfaction towards Bai al'inah concept and services provided by Bank Rakyat, Jengka Branch / Siti Hajar Abdul Hamid. [Student Project] (Unpublished)

Arifen, Nurfatin Kamila (2019) A study on factors influencing customer satisfaction among local tourists toward budget hotels in Bandaraya Melaka / Nurfatin Kamila Arifen. [Student Project] (Unpublished)

Azman, Nur Shakirah (2018) A study on the relationship between work life culture and employees' satisfaction at Pejabat Daerah Marang / Nur Shakirah Azman. [Student Project] (Unpublished)

Asirop, Fazilah (2004) A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop. [Student Project] (Unpublished)

A.Raof, Rafidah (2018) Consumer purchase decision towards canned pineapple products: a case study in Malacca / Rafidah A.Raof. Masters thesis, Universiti Teknologi MARA.

Ab Rahman, Noor Amirah and Ghazali, Nur Izzati Syazwani and Wan Ismail, Wan Nor Syazleen (2019) Customer perception towards traditional taxi services in Klang valley / Noor Amirah Ab Rahman, Nur Izzati Syazwani Ghazali and Wan Nor Syazleen Wan Ismail. Masters thesis, Universiti Teknologi MARA Shah Alam.

Abang Abdulrahman, Abang Zainoren (2012) Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 1 (1). Institute of Graduate Studies, UiTM, Shah Alam.

Abd Aziz, Norazilla (2010) Customer satisfaction towards the services provided by POS Malaysia Berhad / Norazilla Abd Aziz. [Student Project] (Unpublished)

Abd Aziz, Syaratul Ain (2008) A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz. [Student Project] (Unpublished)

Abd Karim, Nurul Hafida Safarina (2007) Profiling visitors and selection of appropriate events to attract visitors to Zoo Negara / Nurul Hafida Safarina Abd Karim. [Student Project] (Unpublished)

Abd Majid, Nurul Farhana (2014) Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid. [Student Project] (Unpublished)

Abd Rahim, Sufiah Hayati (2009) A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim. [Student Project] (Unpublished)

Abd Raman, Abd Latif and Abdul Mohsin, Abdul Amin and Mohd Noor, Mohd Faiz Ridwan (2013) The stages in decision making process that influence customer purchase decision in buying house at Penang : A case study at Taman Pancur Utama Penang / Abd Latif Abd Raman...[et al.]. [Student Project] (Unpublished)

Abd Rashid, Ras Nurdiana (2014) A study on factors that contribute to customer satisfaction of Perkeso Kuala Pilah / Ras Nurdiana Abd Rashid. [Student Project] (Unpublished)

Abd Razak, Nor Fatin Amirah (2015) Consumer behavior of Islamic bank customers at Bank Rakyat Jelapang Branch, Ipoh, Malaysia / Nor Fatin Amirah Abd Razak. [Student Project] (Unpublished)

Abd Shukor, Norasyida Zaihana (2008) Customer awareness towards promotional activities on ASNB products: Perspective on students of Sekolah Menengah Kebangsaan Durian Daun, Melaka / Norasyida Zaihana Abd Shukor. [Student Project] (Unpublished)

Abd Sukor, Siti Aisyah (2007) Strategic approach to improve customer awareness of heritage bazaar at Dataran Pahlawan, Bandar Hilir Melaka - Case MBMB / Siti Aisyah Abd Sukor. [Student Project] (Unpublished)

Abd Wahid, Nur Syafinaz (2011) The impact of the Ar-Rahnu service quality on customer’s satisfaction at Bank Kerjasama Rakyat Malaysia Berhad, Seremban / Nur Syafinaz Abd Wahid. [Student Project] (Unpublished)

Abdillah HJ. Ahmad, Sany (2006) A study to find out the reasons why car dealers sales declined / Sany Abdillah Hj. Ahmad. [Student Project] (Unpublished)

Abdul Aziz, Norhalizatul Akma Diana (2020) A study on service quality dimensions toward customer satisfaction of Unifi in Selangor / Norhalizatul Akma Diana Abdul Aziz. [Student Project] (Unpublished)

Abdul Aziz, Yuhanis and Wahiddin, Khairil (2010) Conceptualising the service excellence and its antecedents: the development of the structural equation model / Yuhanis Abdul Aziz and Khairil Wahiddin. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 2 (1). pp. 1-14. ISSN 2590-3837

Abdul Aziz, Zuraimi (2003) Customer satisfaction on services and facilities rendered by Johor Port Berhad / Zuraimi Abdul Aziz. [Student Project] (Submitted)

Abdul Fatah, Fatmawati (2016) Customer repurchase intentions on Ramadhan iftar buffet in 4 & 5 star hotels / Fatmawati Abdul Fatah. Masters thesis, Universiti Teknologi MARA.

Abdul Ghani, Nur Farhanah (2019) Factors influencing consumer's intention in choosing Islamic hotel service: a case study in Kuala Lumpur / Nur Farhanah Abdul Ghani. [Student Project] (Unpublished)

Abdul Halim, Abdul Hamid and Zamri, Muhammad Hafizi and Mohd Rasid, Mohd Faizol Rizal (2018) The effect of individualism and collectivism on customer satisfaction in retail sector asian versus western culture / Abdul Hamid Abdul Halim, Muhammad Hafizi Zamri and Mohd Faizol Rizal Mohd Rasid. Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (SI). pp. 23-29. ISSN 2550-1429

Abdul Kadir, Maziha (2015) Factors that influence UiTM alumni’s attitudes towards PTPTN loan repayment / Maziha Abdul Kadir. [Student Project] (Unpublished)

Abdul Karim, Mohd Irmee (2005) Factors that contribute to customer satisfaction towards service quality: a case study on Damai Harmoni housing project developed by PKNS / Mohd Irmee Abdul Karim. [Student Project] (Unpublished)

Abdul Malek, Nurul Hanim (2009) Expectations and perceived value of customer satisfaction towards counter service provided by Employee’s Provident Fund (EPF) Muar / Nurul Hanim Abdul Malek. [Student Project] (Unpublished)

Abdul Malek, Rosmalawaty and Abd Rahman, Fathiah (2015) The impact of Customer Relationship Marketing (CRM) on customer loyalty in Holiday Inn, Melaka / Rosmalawaty Abdul Malek and Fathiah Abd Rahman. [Student Project] (Unpublished)

Abdul Malik, Mat Zulazwan (2014) The factors that influence customer preferences to choose Celcom Axiata as network provider in Kota Bharu Kelantan / Mat Zulazwan Abdul Malik. Industrial / Practical Training Report. Universiti Teknologi MARA Cawangan Kelantan, Kota Bharu. (Unpublished)

Abdul Manan, Fadhilahtul Liyana (2015) Dress for success: Factors effecting business success of Small Medium Enterprise (SMEs) : A case study in Kuala Terengganu / Fadhilahtul Liyana Abdul Manan. Industrial / Practical Training Report. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

Abdul Momen, Firdausiah (2014) A study on service quality towards customer satisfaction : Eastern College of Kota Kinabalu Sabah region. / Firdausiah Abdul Momen. [Student Project] (Unpublished)

Abdul Momen, Firdausiah (2014) A study on service quality towards customer satisfaction: Eastern College of Kota Kinabalu Sabah region / Firdausiah Abdul Momen. [Student Project] (Unpublished)

Abdul Mutalef, Noor Arbaah (2007) A study on the relationship between employee's workplace attitudes and intention to turnover at MISC Berhad / Noor Arbaah Abdul Mutalef. [Student Project] (Unpublished)

Abdul Nasir, Wan Nur Hidayah (2009) Customer satisfaction through services offer by Metro Driving Academy (MDA) towards its customer / Wan Nur Hidayah Abdul Nasir. [Student Project] (Unpublished)

Abdul Qawi, Ain Syamimi (2019) A study of determinants that affect consumer's satisfaction: examination on internet banking behaviour among rural consumers in Selangor / Ain Syamimi Abdul Qawi. Other. Faculty of Business and Management, Segamat, Johor. (Submitted)

Abdul Rahman, Abdul Rais and Tamby Chik, Chemah and Mohd Zahari, Mohd Salehuddin (2018) Do ‘Kafeteria Sihat’ attributes influence customers’ post purchase behaviour? / Abdul Rais Abdul Rahman, Chemah Tamby Chik, Mohd Salehuddin Mohd Zahari. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 10 (1). pp. 1-15. ISSN 1985-8914

Abdul Rashid, Rashidah (2011) A study on factors that influence customer purchase decision in online shopping / Rashidah Abdul Rashid. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

Abdul Razak, Farah Adibah (2010) Enhancing customer perception and satisfaction: factors influencing customer service quality towards takaful insurance at Etiqa Takaful Berhad Temerloh / Farah Adibah Abdul Razak. [Student Project] (Submitted)

Abdul Razak, Raniza (2010) Customer satisfaction towards the service quality of internet banking in Standard Chartered / Raniza Abdul Razak. [Student Project] (Unpublished)

Abdul Razak, Siti Nur Aminah and Mohd Mahidin, Zawiah (2014) Customer satisfaction level through services quality of MARA / Siti Nur Aminah Abdul Razak and Zawiah Mohd Mahidin. [Student Project] (Unpublished)

Abdul Wahab, Norasheda and Mohd Razi, Nur Fazidah (2010) Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi. In: ReCAMSS 2010, UiTM Cawangan Kedah.

Abdul-Rahman, Maria and Fairuz Ramli, Mona and Chauhan, Ajay (2019) The role of satisfaction as a mediator on the relationships between usage intention and word of mouth of Islamic bank products and their determinants \ Maria Abdul Rahman...[et al.]. Voice of Academia : Academic Series of Universiti Teknologi MARA Kedah : Special Issue, 15 (2). pp. 39-51. ISSN 2682-7840

Abdullah, Norhayati (2010) Satisfaction of customers towards claims management process at Anika Insurance Brokers Sdn Bhd / Norhayati Abdullah. [Student Project] (Unpublished)

Abu Bakar, Nor Asma (2010) Customer satisfaction towards Etiqa services provided in Kuantan Branch / Nor Asma Abu Bakar. [Student Project] (Unpublished)

Abu Bakar, Nor Asmarina (2011) A study on the customer satisfaction toward agent services at MCIS Zurich Melaka Branch / Nor Asmarina Abu Bakar. [Student Project] (Unpublished)

Abu Bakar, Roslina (2011) A study to measure the level of customer satisfaction towards product quality produced by Koperasi Pekebun Kecil Daerah Segamat Berhad ( Kopedas Berhad ) / Roslina Abu Bakar. [Student Project] (Unpublished)

Abu Bakar, Siti Khadijah (2008) The important of service quality towards customer satisfaction at Menara Taming Sari / Siti Khadijah Abu Bakar. [Student Project] (Unpublished)

Abu Hassan, Anita and Shaharudin, Mohd Rizaimy (2011) Product quality dimensions ranking: The preference of national motorcycle brand customers / Anita Abu Hassan...[et al.]. Universiti Teknologi MARA, Kedah, 6 (2). pp. 31-38. ISSN 1985-5079

Ag. Damit, Dayang Haryani Diana and Harun, Amran and Ahmad, Halim (2017) Kajian rintis ke atas sikap pengguna bukan islam terhadap produk makanan halal / Dayang Haryani Diana Ag. Damit, Amran Harun and Halim Ahmad. Borneo Akademika, 2 (1). pp. 52-60. ISSN 2462-1641

Ahmad, Murzamir and Osman, Norhasnisam and Mukhtar, Farah Wahida (2017) Towards service quality improvement for passenger satisfaction at intercity express bus services / Murzamir Ahmad...[et al.]. [Student Project] (Unpublished)

Ahmad Don, Siti Nor Hidayah (2010) Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don. [Student Project] (Unpublished)

Ahmad Shafien, Fatin Nadhirah (2014) A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien. [Student Project] (Unpublished)

Ahmad Yasmin, Ahmad Fikri and Hashim, Mohamad Amirudin and Arshad, Mohd Adnan (2014) Sustainable competitive advantage of taximonger among taxi companies / Ahmad Fikri Ahmad Yasmin, Mohamad Amirudin Hashim and Mohd Adnan Arshad. [Student Project] (Unpublished)

Ahmad Zahdi, Azura and Nor Hashim, Nizman Hadi and Syed Mhd Hanafiah, Sharifah Arina (2020) Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah. Masters thesis, Universiti Teknologi MARA Shah Alam.

Akbar, Jamaludin and Khamis, Muhammad Sazri and Mansor, Kamarul Ariffin (2006) A study on the students' perception of administrative service quality: a case of UiTM Kedah and Perlis / Jamaludin Akbar...[et al.]. [Research Reports] (Unpublished)

Ali, Siti Meriam and Harun, Etty Harniza and Abdul Jalil, Muna and Mohamed Salleh, Musdiana (2011) Consumers’ purchase intention towards organic foods: a study among UiTM lecturers in northern region, Malaysia / Siti Meriam Ali ...[et al.]. [Research Reports] (Unpublished)

Alias, Muhammad Tarmizie and Md Salleh, Faridul Atrash and Abd Manaf, Nooraini (2010) Measurement the customer satisfaction towards the service quality at the Suri Delima Restaurant / Muhammad Tarmizie Alias...[et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

Amat Zakaria, Nur Hazirah (2005) Factors influencing the literacy of zakat on income in Lembaga Zakat Selangor, Selangor, 2008 / Nur Hazirah Amat Zakaria. [Student Project] (Unpublished)

Aminudin, Asmahani (2007) The effectiveness of service quality performed by The New Straits Times Press (Malaysia) Berhad towards customer satisfaction / Asmahani Aminudin. [Student Project] (Unpublished)

Aminudin, Nor Azwa (2007) A study on promotion strategy of KTMB Intercity service's in enhancing customer loyalty / Nor Azwa Aminudin. [Student Project] (Unpublished)

Amir Ali, Faranimah and Muhamma Tahir, Ramli (2013) A study on acceptance of new retirement age policy among employees in Kota Kinabalu / Faranimah Amir Ali and Ramli Muhamma Tahir. [Student Project] (Unpublished)

Anderson, Ngelambong and Isa, Nina Farisha and Mohd Hanafiah, Mohd Hafiz and Kibat, Silverina Anabelle (2011) An IPA assessment of international guests’ perceptions on hotel service operations / Anderson Ngelambong…[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 2 (2). pp. 1-10. ISSN 2590-3837

Ariffin, Rohana Robiah (1998) A study on customer satisfaction on hotel services that focuses on front office, guest room and restaurant at Permai Park Inn International Kuala Terengganu / Rohana Robiah Ariffin. [Student Project] (Unpublished)

Arshad, Afizana Izura and Ahmad, Azimah and Abu Bakar, Siti Balkis (2010) A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

Ayob, Mastura (2004) Customer expectations towards semi-detached and bungalow house in Bukit Indah (Johor) Sdn Bhd / Mastura Ayob. [Student Project] (Unpublished)

Ayob, Mohammad Zaki and Saman, Fatimah Mohd (2018) A study on key success factors and variables among cottage and village industries contributing towards consumers satisfaction and loyalty in Northern Kedah / Mohammad Zaki Ayob and Fatimah Mohd Saman. [Research Reports] (Unpublished)

Azdel, Abdul Aziz and Awang, Khairil Wahidin and Raja Yusof, Raja Nerina and Mohd Radzi, Salleh and Ismail, Mohd Noor Ismawi (2019) Dimension manifestation of users’ psychographic traits towards online travel agency / Abdul Aziz Azdel... [et al.]. Journal of Academia, 7 (1). pp. 91-101. ISSN 2289-6368

Azhar, Norquzaiman (2016) Effect of e-service quality towards customer satisfaction in online shopping among Y Generation at UTeM / Norquzaiman Azhar. [Student Project] (Unpublished)

Azis, Ahmad Zamie and Kasmunee, Mohd Farhan and Ahmad, Jasmine (2010) Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Azmi, Azila and Sapi@Chikut, Monica Easter and Sayed Abdul Rahman, Sharifah Munirah (2015) Factors influencing cross-border shopping / Azila Azmi, Monica Easter Ak Sapi@Chikut and Sharifah Munirah Sayed Abdul Rahman. Esteem Academic Journal, 11 (2). pp. 27-34. ISSN 1675-7939

B

Bahara, Noor Azfar Akmal (2007) A study on relationship between service quality and customer satisfaction towards Stadium Hang Jebat Melaka in 2007 / Noor Azfar Akmal Bahara. [Student Project] (Unpublished)

Badie, Lia (2009) Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie. [Student Project] (Unpublished)

Bohari, Abdul Manaf and Rainis, Ruslan and Marimuthu, Malliga (2010) Competative Advantages Issues On Customer Lifetime Value On Retailers Profitability’s / Abdul Manaf Bohari...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Bouthahab, Iman Elsalehin (2013) Customers’ heterogeneity and store patronage intention: a study of department stores in Libya / Iman Elsalehin Bouthahab. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 3 (3). Institute of Graduate Studies, UiTM, Shah Alam.

Bujang, Norlisha (2010) The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang. [Student Project] (Unpublished)

Burhanuddin, Salwati (2018) Customer satisfaction towards Islamic banks among non-muslim customers in Kota Bharu / Salwati Burhanuddin. Other. Faculty of Business and Management, Segamat, Johor. (Unpublished)

C

Che Din, Mohd Nazib and Jamsari, Mohamad Azmil and Sulaiman Azari, Muhammad Luqman (2018) Determining factor Influencing customer retention of insurance products and services: A case of sixma group / Mohd Nazib Che Din, Mohamad Azmil Jamsari and Muhammad Luqman Sulaiman Azari. [Student Project] (Unpublished)

Chan, Eric (2014) Study of student satisfaction for "sandwiches" delivery approach / Eric Chan. Built Environment Journal (BEJ), 11 (1). pp. 37-52. ISSN 1675-5022 (In Press)

Che Abdullah, Che Aine Shaheera and Mohamad, Nurfarhamuliana and Ede, Nurul Fathia (2012) The factors of email adoption in Small Medium Enterprise (SMEs) in Terengganu / Che Aine Shaheera Che Abdullah, Nurfarhamuliana Mohamad and Nurul Fathia Ede. [Student Project] (Unpublished)

Che Hashim, Ahmad Hafiz (2011) Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

Che Husin, Rosharizan (2008) Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin. [Student Project] (Unpublished)

Che Lazim, Mimi Shahira Wahida (2015) Customer satisfaction toward local spices product Taman Perpaduan Ipoh / Mimi Shahira Wahida Che Lazim. [Student Project] (Unpublished)

Che Mat Nasir, Noryusniza (2011) Factors that contribute to the customer loyalty of Takaful Ikhlas Sdn Bhd / Noryusniza Che Mat Nasir. [Student Project] (Unpublished)

Che Sulaiman, Nor Hasniah (2014) Expertise of salesperson influence customer purchase decision: A case study on Kemudi Timur Elektronik Sdn Bhd / Nor Hasniah Che Sulaiman. [Student Project] (Unpublished)

Cho, Sin Win and Md Isa, Normalisa and Salahuddin, Norkhazzaina and Sivapathy, Arunnaa and Ramlee, Afifah Alwani (2019) Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]. Voice of Academia : Academic Series of Universiti Teknologi MARA Kedah : Special Issue, 15 (2). pp. 74-80. ISSN 2682-7840

D

Dul Ngajis, Ernna Edayu (2007) A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis. [Student Project] (Unpublished)

D.K., Rafidzah and L., Sonia and A.A., Azizan and R. H., Leoneeta (2020) Customer satisfaction level toward public hospital’s healthy cafeteria in Sabah / Rafidzah D.K.... [et al.]. ESTEEM Journal of Social Sciences and Humanities, 4. pp. 66-74. ISSN 2600-7274

Duyok, Nazratul Radiah (2008) The effectiveness of Borneo Textile Corporation Sdn Bhd`s promotion strategy towards customer purchase decisions / Nazratul Radiah Duyok. [Student Project] (Unpublished)

E

Ekmal Hisham, Nurulfatin Shahida (2015) Factors affecting customer satisfaction towards Islamic banking in Klang / Nurulfatin Shahida Ekmal Hisham. [Student Project] (Unpublished)

F

Fadzil, Mohd Ikhmal (2010) The influence of design and typography on packaging effectiveness in the perception of the customers (radix fried chicken) / Mohd Ikhmal Fadzil. [Student Project] (Unpublished)

Fuad, Nor Fadillah (2011) Service quality and customer satisfaction among foreign customers towards PNB Darby Park Hotel / Nor Fadillah Fuad. [Student Project] (Unpublished)

G

Ghazali, Norhaini (2011) A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali. [Student Project] (Unpublished)

H

Haron, Md Azmi (2001) A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron. [Student Project] (Unpublished)

Hashim, Nor Hashima and Yahya, Wan Kalthom and Asrul, Siti Aisyah (2018) Ethnicity, social influence, eco-label and purchase intention of consumers of green home electronic products / Nor Hashima Hashim, Wan Kalthom Yahya and Siti Aisyah Asrul. Social and Management Research Journal, 15 (2). pp. 47-63. ISSN 1675-7017

Hashim, Nurul Soleha (2018) Consumer perception on MPH Bookstores service marketing towards achieving customer satisfaction / Nurul Soleha Hashim. [Student Project] (Unpublished)

Harun, Hashidah (2009) Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun. [Student Project] (Unpublished)

Hamzah, Hazlina (2010) Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah. [Student Project] (Unpublished)

Hussin, Mohd Fairuz (2009) A study on customer satisfaction toward UMW Pennzoil website as lead generators marketing / Mohd Fairuz Hussin. [Student Project] (Unpublished)

Hussain, Khairul Farhana (2011) A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain. [Student Project] (Unpublished)

Hairuddin, Hanitahaiza and Abu Seman, Sharidatul Akma and Mohamad Mozie, Noorizan (2019) Customers’ satisfaction on the quality of e-commerce / Hanitahaiza Hairuddin, Sharidatul Akma Abu Seman and Noorizan Mohamad Mozie. Advances in Business Research International Journal (ABRIJ), 5 (3). pp. 1-10. ISSN 2462-1838

Haji Sidi Ahmad, Mohd Hazizol (2015) Service quality and students' satisfaction toward the Academic Affairs Division Services: UiTM Sarawak students' perspectives / Mohd Hazizol Haji Sidi Ahmad. [Entrepreneurship Project] (Unpublished)

Halim, Siti Salwa (2015) The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim. [Student Project] (Unpublished)

Halim, Solihaton Hanim (2009) TNB payment system (Billing) and customer satisfaction: a case study of TNB Banda Kaba Melaka / Solihaton Hanim Halim. [Student Project] (Unpublished)

Hamid, Muhammad Kasyful Azhim (2019) Customers responsiveness towards service quality and satisfaction in Islamic Banks: A case study in Klang, Selangor / Muhammad Kasyful Azhim Hamid. [Student Project] (Submitted)

Hamzah, Siti Nur Hajar and Kamarolzaman, Farhana and Hussain, Suhaily (2011) Imitation goods in the fashion industry: protection for the consumers / Siti Nur Hajar Hamzah, Farhana Kamarolzaman, and Suhaily Hussain. [Student Project] (Unpublished)

Hanapi, Raemah (2014) Customers' satisfaction on internet banking services : study on conventional banks in Kota Kinabalu / Raemah Hanapi. [Student Project] (Unpublished)

Harun, Etty Harniza and Abdullah, Nor Hidayah (2011) Exploring young consumers’ purchase intention towards foreign brand / Etty Harniza Harun...[et al.]. Academic Series of Universiti Teknologi MARA Kedah, 6 (2). pp. 39-56. ISSN 1985-5079

Harun, Muhammad Shafiq (2015) The moderating effect of gender between customer quality factors and loyalty toward internet service provider in Malaysia / Muhammad Shafiq Harun. Industrial / Practical Training Report. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

Hasan, Hairul Fadzlee Hisham (2005) Identifying the level of customer satisfaction and loyalty towards Habib ( A study at Habib Ampang Point showroom 2003/2004) / Hairul Fadzlee Hisham Hasan. [Student Project] (Unpublished)

Hashim, Ahmad Ezanee and Ismail, Faridah and Akida, Murni and Isnin, Zarina and Natasha, Khalil and Abdul Rahim, Mardhati (2011) Disabled facilities in shopping malls: Malaysian perspective / Ahmad Ezanee Hashim ... [et. al]. Business and Management Quarterly Review (BMQR), 2 (4). pp. 56-64. ISSN 2180-2777

Hashim, Nor Hasidah (2011) The relationship between customer satisfaction and service quality towards TM global products at Petaling Jaya / Nor Hasidah Hashim. [Student Project] (Unpublished)

Hashim, Nurhazirah and Mohd Salleh, Mohammad Zaim and Muhamad Yunus, Nor Sara Nadia and Mat Shafie, Intan Syafinaz (2017) Customer satisfaction on e-SERVQUAL in Islamic online banking services / Nurhazirah Hashim …[et al.]. Advances in Business Research International Journal, 3 (2). pp. 1-8. ISSN 2462-1838

Hasim, Mustafah (2001) Customer satisfaction towards employees provident fund (EPF) Johor Bahru members services counter / Mustafah Hasim. [Student Project] (Unpublished)

Hizam, Nurhafiza (2015) A study of factors that influence customer satisfaction in Islamic banking / Nurhafiza Hizam. [Student Project] (Unpublished)

Husain, Norhazimah and Abu Bakar, Zaynor Ashiqin (2013) Improving the public service delivery through client charter: a case study at Malacca Road Transport Department, UTC Malacca / Norhazimah Husain and Zaynor Ashiqin Abu Bakar. [Student Project] (Unpublished)

I

Isa, Rafidah (2007) Customers' awareness towards products offered by Budayatama Corporation Sdn Bhd / Rafidah Isa. [Student Project] (Unpublished)

Ismail, Muhammad Mubarak and Mohd Noor, Nur Sarafaten and Amanina Athira Razlan, Razlan (2013) Attributes of panorama Melaka bus towards customer satisfaction / Muhammad Mubarak Ismail, Nur Sarafaten Mohd Noor and Amanina Athira Razlan. [Student Project] (Unpublished)

Ismon, Ameerah (2011) Determinants of building customer loyalty in D’impian Inn Hotel Parit Raja / Ameerah Ismon. [Student Project] (Unpublished)

Ismail, Faraeza (2003) An element contribute to customer satisfaction and dissatisfaction towards the new non-billing system provided by Tenaga Nasional Berhad / Faraeza Ismail. [Student Project] (Unpublished)

Ideris, Azrian Azrina (2009) The study of customer commitment on relationship quality in Agrobank, Jerantut / Azrian Azrina Ideris. [Student Project] (Unpublished)

Ibrahim, Mohammad Ariff (2006) Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim. [Student Project] (Unpublished)

Ibrahim, Muhamad Zaki (2007) The relationship of service quality towards customer loyalty at Melaka International Trade Centre (MITC) / Muhamad Zaki Ibrahim. [Student Project] (Unpublished)

Ibrahim, Muhammad Azman (2008) The impact of service quality on customers satisfaction to Melaka Sentral Sdn Bhd (MSSB) / Muhammad Azman Ibrahim. [Student Project] (Unpublished)

Ibrahim, Sheha (2015) Assessing customer perception towards service quality (tangibility, reliability and responsiveness) at Section of Contribution EPF Kuantan / Sheha Ibrahim. Industrial / Practical Training Report. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

Ibrahim, Siti Fatimah (2013) A study on customers satisfactions towards services quality at the Store Soon Seng Plaza Melaka / Siti Fatimah Ibrahim. [Student Project] (Unpublished)

Ibrahim, Zalina (2014) Perception on the behaviors and attitudes of the public towards Sarawak corridor of renewable energy (SCORE) / Zalina Ibrahim. [Research Reports] (Unpublished)

Ismail, Mohd Noor Ismawi and Hanafiah, Mohd Hafiz and Hemdi, Mohamad Abdullah and Sumarjan, Norzuwana and Azdel, Abdul Aziz (2020) Determinants of customer acceptance and usage of mobile hotel reservation apps (MHRA): An exploratory factor analysis / Mohd Noor Ismawi Ismail ... [et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 12 (1). pp. 1-17. ISSN 1985-8914

Ismail, Mohd Noor Ismawi and Hemdi, Mohamad Abdullah and Sumarjan, Norzuwana and Hanafiah, Mohd Hafiz and Zulkifly, Muhammad Izzat (2017) Customer’s acceptance, usage and M-satisfaction of Mobile Hotel Reservation Apps (MHRA) / Mohd Noor Ismawi Ismail...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-18. ISSN 2590-3837

Ismail, Nor Syakiroh and Abu Masor, Siti Shakinah (2018) A study on service quality and student satisfaction at Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia (UUM) / Nor Syakiroh Ismail and Siti Shakinah Abu Masor. [Student Project] (Unpublished)

Ismail, Norisfarizan and Ramli, Azura and Zahari, Mohd. Izwan and Ahmad, Jasmine (2010) Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Ismail, Siti Nur Fakhira (2014) Determinants on service quality that affecting customer satisfaction in bumiputera printing industry / Siti Nur Fakhira Ismail. [Student Project] (Unpublished)

Ismail, Siti Radhiah (2014) The relationship between service quality towards customer satisfaction at Parkson Grand Mahkota Parade / Siti Radhiah Ismail. [Student Project] (Unpublished)

Ismail Suhaimy, Noor Hafizah (2010) A study on customers satisfaction towards Ar Rahn pawn Broking-i: Bank Kerjasama Rakyat at Jalan Tangsi Branch Kuala Lumpur / Noor Hafizah Ismail Suhaimy. [Student Project] (Unpublished)

Izzat Zulkifly, Muhammad (2017) Technology readiness, customer perceived value, customer information satisfaction and behavioral intention on tablet-based menu ordering experience / Muhammad Izzat Zulkifly. PhD thesis, Universiti Teknologi MARA.

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Jamaludin, Siti Ainun Mardiah (2008) Tenants satisfaction towards the facilities provided by Technology Park Malaysia / Siti Ainun Mardiah Jamaludin. [Student Project] (Unpublished)

Jamaluddin, Faizatul Fazliyana (2010) Measuring customer satisfaction towards HAI magazine amongst students at KPTM Bangi / Faizatul Fazliyana Jamaluddin. [Student Project] (Submitted)

Jamari, Shahrul Ridzuan (2018) The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari. [Student Project] (Unpublished)

Jaafar, Muhammad Arif (2019) Dimensions influencing service quality of Arabic restaurant towards customer satisfaction in Selangor / Muhammad Arif Jaafar. [Student Project] (Unpublished)

Jaine, Andrea Sovilea (2014) Understanding the perception on customer experience among tourists in Labuan / Andrea Sovilea Jaine. [Student Project] (Unpublished)

Jamal, Chatila @ Nur Asyhikin (2007) Customer satisfaction towards Lekor Shop product: research on end users of Menara TM / Chatila @ Nur Asyhikin Jamal. [Student Project] (Unpublished)

Jamal, Hartini Zuhaila and Mahamed Ali, Faliza and Azmi, Roseazrina (2018) The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Roseazrina Azmi. Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-13. ISSN 2590-440X

Jamaludin, Mohd Fazil and Mohammed Shobri, Nordiyana and Mohammad, Azlyantiny (2013) The relationship between fun at work and work engagement / Mohd Fazil Jamaludin, Nordiyana Mohammed Shobri, Azlyantiny Mohammad. [Research Reports] (Unpublished)

Jamine, Philipia (2013) The relationship between perceived service quality and perceived service value towards customer revisit intention / Philipia Jamine. [Student Project] (Submitted)

Javil, Joy Hardey (2008) A study on the effectiveness of Yayasan Sabah Market News Scan (MNS) for forest products in disseminating market information to it's subscribers / Joy Hardey Javil. [Student Project] (Unpublished)

Johari, Nur Afifah (2015) The relationship between service quality (SERVQUAL) and customer satisfaction towards customer re-patronage intentions in Johor Bahru tourism / Nur Afifah Johari. [Student Project] (Unpublished)

John, Stephanie (2015) Relationship between service quality and customer satisfaction in ferry transportation in Labuan - Wawasan Perdana Ferry / Stephanie John. [Student Project] (Unpublished)

Junit, Mohd Norman and Azaman, Mohammad Harith (2016) To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman. [Student Project] (Unpublished)

Jusoh, Roselini (2009) Customer satisfaction toward Menara Taming Sari: a study at Melaka Taming Sari Berhad / Roselini Jusoh. [Student Project] (Unpublished)

K

Kassim, Kamarul Farid (2010) Customer satisfaction towards operation counter services at Amanah Saham Nasional Berhad, Melaka Branch / Kamarul Farid Kassim. [Student Project] (Unpublished)

Khalid, Muhammad Afiq (2010) Group hospital and surgical insurance: a case study on customer satisfaction towards the insurer / Muhammad Afiq Khalid. [Student Project] (Unpublished)

Khalid, Nurul Amirah (2018) The impact of servicescape dimensions towards customer satisfaction at theme restaurants in Melaka / Nurul Amirah Khalid. [Student Project] (Unpublished)

Kadir, Norlilah (2015) Factors affecting consumers preferences towards fishermen's market in PNK Papar Sabah / Norlilah Kadir. [Student Project] (Unpublished)

Kaharuddin, Nurhamidah (2014) Automotive price reduced (Perodua); Factors that contribute the sale of automobile: The case of Perodua Alamesra Kota Kinabalu / Nurhamidah Kaharuddin. [Student Project] (Unpublished)

Kamarun Saman, Nor Atikah (2011) Foreign customer satisfaction level towards KFC Holdings (Malaysia) Berhad / Nor Atikah Kamarun Saman. [Student Project] (Unpublished)

Karim, Norain (2011) Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim. [Student Project] (Unpublished)

Kasiran, Zolidah (2012) Customer’s satisfaction measurement using cognitive and emotion judgment survey: a case study of INTEC / Zolidah Kasiran. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 2 (2). Institute of Graduate Studies, UiTM, Shah Alam.

Kassim, Hamidah (2004) Towards delighting your customer / Hamidah Kassim. Info PinTAR (2). pp. 1-10. ISSN 1675-9907

Kerma, Muhammad Irsyanuddin (2018) Acceptance and use of E-Government services among employees in government high education institution in Jalan Hang Tuah / Muhammad Irsyanuddin Kerma. [Student Project] (Unpublished)

Khasnan, Nurul Alia (2010) Customer satisfaction towards company's performance at Scientex Heights Sdn Bhd / Nurul Alia Khasnan. [Student Project] (Unpublished)

Ku Muhamad, Ku Muhamad Ariffuddin and Zulkifli, Muhammad Amirul Hasriq (2016) Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli. [Student Project] (Unpublished)

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Lamri, Muhd Lokman Nul Hakim (2014) A study on customers’ satisfaction towards services provided by agency at Urban Transformation Center (UTC) Melaka / Muhd Lokman Nul Hakim Lamri. [Student Project] (Unpublished)

ldris, Noor Affendy (2001) A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris. [Student Project] (Unpublished)

Loh, Ka Chin (2019) Demistyfing consumer purchase intention for remanufactured auto parts / Loh Ka Chin...[et al.]. Voice of Academia : Academic Series of Universiti Teknologi MARA Kedah : Special Issue, 15 (2). pp. 52-60. ISSN 2682-7840

Luqman, Azyanee and Mohd Fazuri, Rosfazira and Zulqernain, Nurul Syaqirah and Mohamad, Siti Sarah and Mohd Fauzi, Mas Ayu Diana (2020) Determinants of organic food purchase intention among Malaysian consumers / Azyanee Luqman...[et al.]. Journal of Contemporary Social Science Research, 4 (1). pp. 22-28. ISSN 0128-2697

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Mohtar, Nor Marina (2007) Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar. [Student Project] (Unpublished)

Mohd Amran, Ainaa Nadia (2007) Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran. [Student Project] (Unpublished)

Mohamad, Aini Tasnim (2008) Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad. [Student Project] (Unpublished)

Mahmood, Mohd Wahyuddin (2008) Comparative measurement of customer satisfaction based on their expectation and perceived value towards Bayo service / Mohd Wahyuddin Mahmood. [Student Project] (Unpublished)

Mohd Yasin, Munira (2007) Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin. [Student Project] (Unpublished)

Mohd Hassan, Normala (2007) Reader’s satisfaction level towards The Star printed newspaper / Normala Mohd Hassan. [Student Project] (Unpublished)

Md.Shukri, Nur Izzatul (2008) The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri. [Student Project] (Unpublished)

Mohd Sani, Farazila (2001) The important of quality service towards customer satisfaction / Farazila Mohd Sani. [Student Project] (Unpublished)

Mohamed Aris, Fathilah (2007) Customer loyalty towards Tesco hypermarket Malacca / Fathilah Mohamed Aris. [Student Project] (Unpublished)

Mohamed Tajuddin, Fatimah (2007) The determinants of the customer's satisfaction towards Amassurance Berhad Sungai Petani / Fatimah Mohamed Tajuddin. [Student Project] (Unpublished)

Mohd Alias, Noor Shazila (2006) The impact of TMpoint service quality on the customer satisfaction at TMpoint Setapak / Noor Shazila Mohd Alias. [Student Project] (Unpublished)

Masrek, Mohamad Noorman and Ahmad Uzir, Nora'ayu and Khairuddin, Irni Eliana (2013) Antecedents and impacts of trust in mobile transactions: a case study of Malaysian consumers / Mohamad Noorman Masrek, Nora'ayu Ahmad Uzir and Irni Eliana Khairuddin. [Research Reports] (Unpublished)

Mad Daud @ Ajamain, Ermawati (2018) Factors influencing consumers’ online booking intention on hotel rooms / Ermawati Mad Daud @ Ajamain. [Student Project] (Unpublished)

Md. Hanif, Nur Aliaa Diyana (2018) Influencing factors towards customer's choice of Umrah travel agencies / Nur Aliaa Diyana Md. Hanif. [Student Project] (Unpublished)

Mohd Hatar, Hazwani (2009) Customer satisfaction,commitment and loyalty: key variables for successful customer centricity in business-to-business market focus on MNC-a study in Telekom Malaysia Berhad (TM), Ipoh Perak / Hazwani Mohd Hatar. [Student Project] (Unpublished)

Md Zin, Ida Dayana (2009) A study on E-Government services in MYEG Services Berhad: customer perception of E-Government services quality / Ida Dayana Md Zin. [Student Project] (Unpublished)

Mamat, Mazlina and Cheam, Chai Li and Nik Ismail, Nik Nor Hasimah (2013) The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail. [Research Reports] (Unpublished)

Mohd Azlee, Mohamad Amirul Zharif (2014) The effects of perceived service fairness on satisfaction among customers in TM Point Taiping Perak / Mohamad Amirul Zharif Mohd Azlee. [Student Project] (Unpublished)

Mihat, Muhamad Sukur (2011) The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Jasin Melaka / Muhamad Sukur Mihat. [Student Project] (Unpublished)

Mohamed Eusop, Muhammad Ekhsan (2011) The satisfaction of Takaful customer towards the services provided by the Takaful operators / Muhammad Ekhsan Mohamed Eusop. [Student Project] (Unpublished)

Malek, Muhammad Mahfuz (2009) A study on customer’s satisfaction toward services provided by Pertubuhan Peladang Kawasan Kuantan Utara (PPKKU) / Muhammad Mahfuz Malek. [Student Project] (Unpublished)

Mohd Zafri, Syahirah Aisyah (2019) Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri. [Student Project] (Unpublished)

Misngat, Nur Hidayah (2010) A study on the effectiveness of marketing mix towards customer satisfaction at Agro Bank, Bahau / Nur Hidayah Misngat. [Student Project] (Unpublished)

Md Amin, Norsyafiqah and Razali, Rohidayu (2018) Student satisfaction towards food quality in dining hall at UiTM Terengganu Campus Dungun / Norsyafiqah Md Amin & Rohidayu Razali. [Student Project] (Unpublished)

Mat Kassim, Rossyamila and Musa, Norshahidah (2017) The effectiveness of social media in promoting small restaurant from the customer perspectives: Bukit Tinggi 2, Klang / Rossyamila Mat Kassim & Norshahidah Musa. [Student Project] (Unpublished)

M. Sarkawi, Munawarah (2010) Improving Telekom Malaysia’s customer satisfaction through their staff and business partner / Munawarah M. Sarkawi. [Student Project] (Unpublished)

Muhamad Hassim, Mohd Hashimi (2006) Customer satisfaction and perception towards service quality: a case study of Cognis Oleochemicals in Malaysia / Mohd Hashimi Muhamad Hassim. [Student Project] (Unpublished)

Mohd. Noh, Norfa Dila (2001) Enhancing the service quality as a strategy of maintaining competitive position in Malaysian telecommunication industry; a focus on Telekom Malaysia Berhad Gajah Berang, Malacca / Norfa Dila Mohd. Noh. [Student Project] (Unpublished)

Mohd Nazlin, Nor Adilah and Ishak, Nor Hazimah (2018) Factors influencing customer satisfaction on food service establishment in Malaysia and other ASEAN countries / Nor Adilah Mohd Nazlin and Nor Hazimah Ishak. [Student Project] (Unpublished)

Mohd Salim, Syazwani (2019) Factors that influence brand loyalty towards brand of smartphone among Generation Y / Syazwani Mohd Salim. [Student Project] (Unpublished)

Mohamad Aswad, Fatin Nur Atiqah (2019) Influence of service quality and role of value for money towards customer satisfaction of Air Asia Airlines / Fatin Nur Atiqah Mohamad Aswad. [Student Project] (Unpublished)

Md. Ali, Norehan (2005) Product quality: a study on improving the quality of Agromas product offered by Federal Agricultural Marketing Authority, Melaka / Norehan Md. Ali. [Student Project] (Unpublished)

Mohd Faizal, Faizattul Dara Naquiah and Baba, Sharmin (2013) The relationship between services cape elements and customer satisfaction in a shopping mall the case of Suria KLCC Mall / Faizattul Dara Naquiah Mohd Faizal and Sharmin Baba. [Student Project] (Unpublished)

Mohamed Yusoh, Aziemah (2018) The relationship between social media participation and employees' performance at Hamdan Abdullah Sdn Bhd, Kerteh, Terengganu Darul Iman / Aziemah Mohamed Yusoh. [Student Project] (Unpublished)

Mohamad, Mohamad Taufiq (2009) The study of customer satisfaction towards Tabung Haji Travel and Services (Kuala Lumpur Branch) / Mohamad Taufiq Mohamad. [Student Project] (Unpublished)

Mohd Kasim, Marina (2015) A study of factors that influence customers satisfaction towards online shopping in Klang Valley / Marina Mohd Kasim. [Student Project] (Unpublished)

Mohamad Amin, Siti Zarina (2004) A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin. [Student Project] (Unpublished)

Mohamed Yazid, Norazah (2007) A study on relationship between service quality and customer satisfaction: a case study of Melaka International Trade Centre (MITC) / Norazah Mohamed Yazid. [Student Project] (Unpublished)

Md Radzi, Muhammad Hafiz (2011) A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi. [Student Project] (Unpublished)

Madeng, Lily (2013) A study of women consumers in Kota Kinabalu : factors that influence women consumers towards their preference of online shopping / Lily Madeng. [Student Project] (Unpublished)

Madli, Faerozh (2013) Assessing satisfaction level among car purchaser in Malaysia empirical study of Perodua Sabah region / Faerozh Madli. [Student Project] (Unpublished)

Mahadi, Mohamad Noor Faiez and Ibnu, Md Ilyas Syahmi and Abdul Rahim, Nazihah and Rosdi, Rabi’atul ‘Adawiyah and Mazlan, Muzdalifah (2010) A Study of the Factors That Affect the Effectiveness of Counter Service towards Customer Satisfaction: A Case Study OF Student Affairs Division, Uitm Kedah / Mohamad Noor Faiez Mahadi...[et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

Mahassan, Nur Syahirah (2011) Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan. [Student Project] (Unpublished)

Malek, Haqimi (2009) The internal customer satisfactions towards USIM's Quality Management Unit Services / Haqimi Malek. [Student Project] (Unpublished)

Mappahli, Roslina (2006) A Study on customer satisfaction towards services provided by MITI Sabah Branch / Roslina Mappahli. [Student Project] (Unpublished)

Mat, Azmi and Mohd Ali, Ainunnazlee and Mohamad Salleh, Mohammad Zaim and Kori, Nur Liana (2014) Post-purchase behavior: consume complaint behavior / Azmi Mat...[et al.]. In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

Mat Ali, Syukrina Alini and Said, Noor Azzah and Munap, Rudzi (2012) The application of Hackman and Oldham’s job characteristics model to job satisfaction: view point from fast food outlet’ managers / Syukrina Alini Mat Ali , Noor Azzah Said and Rudzi Munap. [Research Reports]

Mat Shafie, Intan Syafinaz and Mohd Yusof, Yuslina Liza and Mahmood, Ainun Nadzirah and Mohd Ishar, Nor Irvoni and Jamal, Hartini Zuhaila and Abu Kasim, Noor Hidayatul Aini (2018) Factors influencing the adoption of E-Payment: An empirical study in Malaysia / Intan Syafinaz Mat Shafie ... [et al.]. Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 53-62. ISSN 2462-1838

Mat Zaki, Norsham Azeanti (2009) Examine the level of customer satisfaction towards service quality provided by SOCSO Melaka / Norsham Azeanti Mat Zaki. [Student Project] (Unpublished)

Mawardee, Effi Effendi and Noor Azhar, Mohd Nur Farhan and Saad, Hana and Zakaria, Rozainizawati and Mat Saad, Siti Normaziah (2010) The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]. In: ReCAMSS 2010, UiTM Cawangan Kedah.

Mazlan, Fatin Nabila (2014) A study of factors that influence the hand phone purchase among teenagers in Kota Bharu (case study of secondary school) / Fatin Nabila Mazlan. [Student Project] (Unpublished)

Md Azlan, Nurzalina (2011) The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan. [Student Project] (Unpublished)

Md Hussain, Norshafini (2009) A study of service quality performance made by Opensoft Technologies Sdn Bhd / Norshafini Md Hussain. [Student Project] (Unpublished)

Md Zain, Farhan Zul Faqar (2004) Elements that influence customer satisfaction in buying a house: A study on Perbadanan Kemajuan Negeri Selangor (PKNS) Bangi / Farhan Zul Faqar Md Zain. [Student Project] (Unpublished)

Md. Ab. Malik, Ariff and Hairuddin, Hanitahaiza and Shuib, Nurfaznim (2018) Openness to experience - a moderator between social commerce success factors and customer satisfaction relationship: facebook brand page platform / Ariff Md. Ab. Malik, Hanitahaiza Hairuddin and Nurfaznim Shuib. Management & Accounting Review (MAR), 17 (3). pp. 67-80. ISSN 2550-1895

Mohamad, Hani Mardhati (2008) "A study of the 4P's in determining customer satisfaction of Taman Mini Malaysia & Mini Asean (TMMA)" / Hani Mardhati Mohamad. [Student Project] (Unpublished)

Mohamad, Nurul Huda (2009) Factors that makes up profitable customer loyalty toward the organizations / Nurul Huda Mohamad. [Student Project] (Unpublished)

Mohamad A‟Idil, Sara Aiffa (2016) The influence of organization learning, organization commitment and internal marketing on patient satisfaction: A case at Poliklinik Eksekutif USM / Sara Aiffa Mohamad A‟Idil. [Student Project] (Unpublished)

Mohamad Hasim, Nur Syafiqah Aqilah and Zakaria, Saidatul Karimah (2016) The effects of brand experience, trust and satisfaction on building brand loyalty - an emphasis study of cosmetic brands in Klang Valley / Nur Syafiqah Aqilah Mohamad Hasim and Saidatul Karimah Zakaria. [Student Project] (Unpublished)

Mohamad Jaffar, Nurul Huda (2010) The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Ipoh, Perak Darul Ridzuan / Nurul Huda Mohamad Jaffar. [Student Project] (Unpublished)

Mohamad Rosli, Mohd Norisham (2011) A study on customer’s awareness towards SUKIMI’S products / Mohd Norisham Mohamad Rosli. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

Mohamad Royani, Nurul Syamihah (2016) A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani. [Student Project] (Unpublished)

Mohamad@Othman, Nurasyura (2016) Satisfaction residents Kota Samarahan toward Kentucky Fried Chicken at Samarahan / Nurasyura Mohamad@Othman. [Student Project] (Unpublished)

Mohamed, Norhishamudin (2010) Level of service quality provided by Bank Rakyat Bandar Baru Bangi / Norhishamudin Mohamed. [Student Project] (Unpublished)

Mohamed Kassim, Azian and Abdul Ghani, Nadiah Maisarah and Abdul Sukor, Syuhairah and Ahmad, Jasmine (2010) Foreign students’ satisfaction on visa processing: comparison between public and private universities / Azian Mohamed Kassim...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Mohamed Rodwan, Nurhidayah (2008) A study on factors that influence customer satisfaction towards service at AC Nielsen company Kuantan branch / Nurhidayah Mohamed Rodwan. [Student Project] (Unpublished)

Mohammad, Norhayati (2005) Developing customer relationship management for Golden Partners Management in achieving sustainable performance / Norhayati Mohammad. [Student Project] (Unpublished)

Mohammed Shaed, Hazirah and Zulkefli, Nurul Atiqah and Ngali, Norzaidah and Rahmat, Norazlina (2017) Review on price, service quality and customer loyalty in fast food restaurant / Hazirah Mohammed Shaed...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-10. ISSN 2590-3837

Mohammed Shaed, Munirah and Tamby Chik, Chemah and Aini, Noorsyamimi and Nongchik, Nurulhuda (2015) The influence of sound and vision in sensory marketing towards customer purchasing behaviour in institutional foodservice / Munirah Mohammed Shaed ... [et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 7 (2). ISSN 1985-8914

Mohd Alamin, Nabilahuda (2014) The effectiveness of service quality towards customer satisfaction provided by insurance company at Bangsar, Kuala Lumpur / Nabilahuda Mohd Alamin. [Student Project] (Unpublished)

Mohd Ali, Nurfarahazreen (2014) Factors that contribute to customer dissatisfaction towards MPH Bookstores / Nurfarahazreen Mohd Ali. [Student Project] (Unpublished)

Mohd Ariff, Anis Natasha (2020) The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff. [Student Project] (Unpublished)

Mohd Ayub, Siti Hajjar (2015) Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub. [Student Project] (Unpublished)

Mohd Azhar, Amira (2014) The evaluation of the effectiveness of marketing mix (4 p’s) implementation activities towards performances of Perdana Resort, Pantai Cahaya Bulan, Kota Bharu from the guests’ perspectives / Amira Mohd Azhar. [Student Project] (Unpublished)

Mohd Bashir, Ahmad Bahtiar (2006) Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir. [Student Project] (Unpublished)

Mohd Din, Noormariana (2011) A study on comparisons of customer preferencen’s towards islamic and conventional personal loan / Noormariana Mohd Din. [Student Project] (Unpublished)

Mohd Koyah, Nuramirah and Ibrahim, Siti Karimah (2014) Customer satisfaction among international tourists towards local service provider at Bandar Hilir, Melaka / Nuramirah Mohd Koyah and Siti Karimah Ibrahim. [Student Project] (Unpublished)

Mohd Nafees, Nafezeana (2006) The relationship between the job satisfaction and job stress among government employees in the Chief Minister's Department Seri Negeri Ayer Keroh Melaka / Nafezeana Mohd Nafees. [Student Project] (Unpublished)

Mohd Nasir, Mohd Nahar Faiz (2007) The effects of marketing mix strategies on car buyers' satisfaction (a case of Pantai Bharu Holdings Sdn. Bhd.) / Mohd Nahar Faiz Mohd Nasir. [Student Project] (Unpublished)

Mohd Nazri, Nadia and Adzharuddin, Nor Azura and Ridzuan, Abdul Rauf (2020) Malaysian perceptions on Rayani Air’s Islamic corporate image and its impact on the future Islamic Airlines / Nadia Mohd Nazri...[et al.]. Voice of Academia : Academic Series of Universiti Teknologi MARA Kedah, 16 (1). pp. 50-56. ISSN 2682-7840

Mohd Nooh, Norasmah and Rosli, Norsyafiqah (2013) Perceptions towards service quality and impact on repatronage intention at Melaka River Cruise / Norasmah Mohd Nooh and Norsyafiqah Rosli. [Student Project] (Unpublished)

Mohd Pauzi, Yusnida (2009) The customer satisfaction toward supporting services of teaching and learning activities provided by USIM / Yusnida Mohd Pauzi. [Student Project] (Unpublished)

Mohd Rafdzi, Siti Shahayu (2015) Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi. [Student Project] (Unpublished)

Mohd Rashid, Salimah and Huam, Hon Tat and Thoo, Ai Chin and Md Rasli, Amran and Abd Hamid, Abu Bakar and Baharun, Rohaizat (2010) Pengaruh persekitaran dalaman dan rekabentuk kompleks membelibelah ke atas tingkah-laku pembelian pengguna / Salimah Mohd Rashid...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Mohd Razali, Norhayu (2015) The influences of service quality dimension towards customer satisfaction at Takaful Company in Malacca / Norhayu Mohd Razali. [Student Project] (Unpublished)

Mohd Razali, Nurul Liyana (2020) Customer satisfaction in Malaysian Takaful Industry / Nurul Liyana Mohd Razali. [Student Project] (Unpublished)

Mohd Salleh, Mohammad Zaim and Muhamad Yunus, Nor Sara Nadia and Abdul Ghani, Nadiah Maisarah and Arifin, Norafifa and Mohd Ali, Ainunnazlee (2018) The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ... [et al.]. Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 63-68. ISSN 2462-1838 (Submitted)

Mohd Shalahim, Nadia Farhan (2010) Foreigner’s satisfaction towards tourism Malaysia Pahang’s services / Nadia Farhan Mohd Shalahim. [Student Project] (Unpublished)

Mohd Sharif, Nadiah (2010) A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif. [Student Project] (Unpublished)

Mohd Sutan, Mohd Syamsul (2008) The effectiveness of promotional mix to create customer awareness towards the existing of business sales TM Melaka in 2007 / Mohd Syamsul Mohd Sutan. [Student Project] (Unpublished)

Mohd Tormidzi, Syafawati (2011) Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

Mohd Zin, Nurul Aida (2012) Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin. Degree thesis, Universiti Teknologi MARA, Kelantan.

Mohd. Yusop, Nuramira and Zakaria, Siti Munawarah (2010) Food-service industry: an overview of attributes that influences customers to repeat purchase intention / Nuramira Mohd. Yusop and Siti Munawarah Zakaria. In: ReCAMSS 2010, UiTM Cawangan Kedah.

Muhamad, Noorwahida (2009) Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad. [Student Project] (Unpublished)

Muhamad Ali, Nur Syafiqah Alia (2008) Factors that contribute to customers loyalty towards nutrilite: A case study in Cheras, Kuala Lumpur / Nur Syafiqah Alia Muhamad Ali. [Student Project] (Unpublished)

Muhamad Narawi, Nur Mary Farisha and Hadi Rusdi, Nur Syafiqah (2018) Factors that influence customer loyalty in fast food restaurants / Nur Mary Farisha Muhamad Narawi and Nur Syafiqah Hadi Rusdi. [Student Project] (Unpublished)

Muhammad, Kamil (2007) The passengers' perceptions towards the service quality provided by Mara Liner in Klang Valley / Kamil Muhammad. [Student Project] (Unpublished)

Muhd Nabil Hanif, Hassim and Mohd Raziff, Jamaluddin (2015) Green branding : the effect of green trust towards brand loyalty of the five-star hotel guest / Muhd Nabil Hanif Hassim and Mohd Raziff Jamaluddin. In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

Musa, Rosidah (2006) Do satisfied customers loyal? : Unravelling the role of trust in the ‘High Touch’ purchasing context / Rosidah Musa. Gading Journal for the Social Sciences, 10 (1). pp. 1-15. ISSN 2600-7568

Mustafa, Muhammad Faiz (2016) The impact of servicescape towards repatronage intentions among Generation Y in shopping malls in Bandaraya Melaka / Muhammad Faiz Mustafa. [Student Project] (Unpublished)

Mustafa, Norazilah (2006) Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa. [Student Project] (Unpublished)

Mustapa, Siti Nur Syuhada (2011) Customer’s satisfaction towards service quality of life insurance products at MCIS Zurich in Melaka Branch / Siti Nur Syuhada Mustapa. [Student Project] (Unpublished)

N

Noordin, Mohd Ariff (2012) The effective of service quality towards customer satisfaction at Majlis Amanah Rakyat Negeri Melaka / Mohd Ariff Noordin. [Student Project] (Unpublished)

Norfaezar, Nurul Niezar (2019) Customer satisfaction towards online shopping in apparel industry / Nurul Niezar Norfaezar. [Student Project] (Unpublished)

Napiah, Ainatun Nadrah (2011) A study on tenant satisfaction toward payment service management of Property Management Unit at Perbadanan Kemajuan Negeri Pahang (PKNP) / Ainatun Nadrah Napiah. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

Nasir, Julaiyha (2005) Future potential of Plaza Angsana / Julaiyha Nasir. [Student Project] (Unpublished)

Nawi, Nor Laili (2011) A study on impulsive buying behaviour among consumers in Kota Bharu / Nor Laili Nawi. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

Nazri, Muhammad Izzul Hanis (2015) Tourist satisfaction towards facilities provided in Melaka heritage sites / Muhammad Izzul Hanis Nazri. [Student Project] (Unpublished)

Nekmat, Nor Asyrani and Zainal Abidin, Noor Nadiah (2013) The impact of service quality dimensions (SERVQUAL) on customer satisfaction at Tabung Haji Tampin / Nor Asyrani Nekmat and Noor Nadiah Zainal Abidin. [Student Project] (Unpublished)

Nik Aziz, Nik Dalila (2009) 7P’s marketing strategy affecting customer purchase intention towards a house in Arataz Equity Sdn.Bhd / Nik Dalila Nik Aziz. [Student Project] (Unpublished)

Nik Hussin, Nik Syuhailah (2002) Customer satisfaction of Proton car models in Johor Bahru area / Nik Syuhailah Nik Hussin. [Student Project] (Unpublished)

Nik Ismail, Nik Hasnita (2009) Customer satisfaction towards Al-Hidayah group’s service rental / Nik Hasnita Nik Ismail. [Student Project] (Unpublished)

Nik Sulaiman, Nik Nur Aswad (2011) A study on the factos that influence ASNB brand loyalty / Nik Nur Aswad Nik Sulaiman. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

Nizar, Nuranisah (2016) A study of convenience store attributes in influencing customers’ patronage intention / Nuranisah Nizar. [Student Project] (Unpublished)

Noorham, Nareesa and Syed Anuar, Sharifah Nurafizah and Guliling, Hasnawati (2020) The practices of local cosmetic product on the customer loyalty among Malaysian youth / Nareesa Noorham, Sharifah Nurafizah Syed Anuar and Hasnawati Guliling. ESTEEM Journal of Social Sciences and Humanities, 5. pp. 1-10. ISSN 2600-7274

Nordin, Norahayu (2011) The customers’ satisfaction towards service quality of Out Going Inspection (OGI) at UMW Advantech Sdn Bhd/ Norahayu Nordin. [Student Project] (Unpublished)

Nordin, Nur Diyana (2008) Acceptance of Tesco store brand of products by consumers / Nur Diyana Nordin. [Student Project] (Unpublished)

Norsyamira, Shahrin and Rabiatul Adawiyah, Abd Rahman and Noorliza, Zainol and Noor Saliza, Salmi and Mohd Faisal, Abdul Wahab (2015) Eco-friendly food packaging : young consumers’ perceptions & practices / Norsyamira Shahrin ... [et al.]. In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

O

Othman, Khairol Azli (2003) Relationship marketing and its effects towards customers' satisfaction: a case study on Cari Sparepart Sdn. Bhd. / Khairol Azli Othman. [Student Project] (Unpublished)

Omar, Rosdadawiyad (2006) An analysis on the service quality performance by Seri Warisan Resort / Rosdadawiyad Omar. [Student Project] (Unpublished)

Omar, Siti Nazirah (2006) Relationship between customer satisfaction and loyalty towards ASNB services in Kuala Lumpur / Siti Nazirah Omar. [Student Project] (Unpublished)

Osman, Afiqah Izzati (2015) A study on effects of service quality dimension towards customer satisfaction in Z Rich Corporation Sdn Bhd / Afiqah Izzati Osman. [Student Project] (Unpublished)

Osman, Aziroh (2011) Customer satisfaction towards life and family Takaful service (Etiqa as an operator) in Kepala Batas Pulau Pinang / Aziroh Osman. [Student Project] (Unpublished)

Omar, Nor Hashimah (2005) Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar. [Student Project] (Unpublished)

Omar, Normayanti (2001) A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar. [Student Project] (Unpublished)

Omar, Norliani (2011) Customers’ satisfaction toward front counter services in Valuation & Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) / Norliani Omar. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

Omar, Nurliana (2011) The study on customer satisfaction towards credit card / Nurliana Omar. [Student Project] (Unpublished)

Othman, Masedayu (2019) Analysis on the impacts of marketing mix towards Malaysian consumer’s satisfaction in purchasing organic pineapples case study at Merlimau Utara, Melaka / Masedayu Othman. [Student Project] (Unpublished)

Othman, Nazihah and Shaikh Norsham, Siti Nurhaziqah Qadirah (2014) To study the e-banking on effectiveness among Senawang Specialist Hospital (SALAM) staff / Nazihah Othman and Siti Nurhaziqah Qadirah Shaikh Norsham. [Student Project] (Unpublished)

Othman, Putri Liana (2008) Promotional mix practiced by KFC affect consumer perception towards healthy fast food / Putri Liana Othman. [Student Project] (Unpublished)

Othman, Siti Fadilah (2007) The effectiveness of promotion towards customer awareness on ASG scheme in ASNB Kuala Lumpur / Siti Fadilah Othman. [Student Project] (Unpublished)

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Pakhri, Nur Fazlin and Mohd Zubri, Norazleena (2017) Factors influencing millennial choice of fast food at East Coast of Malaysia / Nur Fazlin Pakhri and Norazleena Mohd Zubri. [Student Project] (Unpublished)

Pardi, Siti Nur Ain (2014) The relationship between supplementary services and customer satisfaction at Intekma Resort & Convention Centre (IRCC) / Siti Nur Ain Pardi. [Student Project] (Unpublished)

Pius, Emmylen (2013) Staff perception on customer choice of stay case of Shangri-La Rasa Ria Resort Tuaran / Emmylen Pius. [Student Project] (Unpublished)

Primus, Jodie Kessy (2008) A study on customers perception towards service quality provided by Sabah Ports Sdn Bhd / Jodie Kessy Primus. [Student Project] (Unpublished)

Putit, Lennora and Abdullah, Mohamad Fariz (2019) Exploring relationship marketing tactics & customer loyalty: issues in the Malaysian mobile telecommunication sector / Lennora Putit and Mohamad Fariz Abdullah. Journal of International Business, Economics and Entrepreneurship (JIBE), 4 (1). pp. 21-26. ISSN 2550-1429

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Ramli, Mohd Harith (2007) The factors that influencing customer behavior on servicescape offered by Mutiara Johor Bahru / Mohd Harith Ramli. [Student Project] (Unpublished)

Radzuan, Mohd Redza Nizam (2008) Customer satisfaction toward Sahabat EON program / Mohd Redza Nizam Radzuan. [Student Project] (Unpublished)

Ramli, Norazilah (2006) Service quality offered by Pos Malaysia, Kuala Lumpur in fulfilling customer satisfaction / Norazilah Ramli. [Student Project] (Unpublished)

Ruslan, Dhabitah (2009) Customer satisfaction among Utusan Melayu’s customer toward product, price and content of the newspaper / Dhabitah Ruslan. [Student Project] (Unpublished)

Roslaili, Lily Suryana (2011) Effectiveness of Customer Relationship Management (CRM) towards enhancing customer loyalty in Epic Evolution (M) Sdn Bhd, Johor / Lily Suryana Roslaili. [Student Project] (Unpublished)

Rahman, Munirah (2012) IPPJ Sdn Bhd customer’s satisfaction towards usability of website / Munirah Rahman. [Student Project] (Unpublished)

Rozaini, Fairuz Ayuni (2010) Customers' satisfaction towards marketing mix of an international hypermarket (Case study of Carrefour Hypermarket, Pulau Pinang) / Fairuz Ayuni Rozaini. [Student Project] (Unpublished)

Ramli, Norhazwani (2015) Determinants in customers' satisfaction towards quality of the Ar-Rahnu service provided : case study in Kluang, Johor / Norhazwani Ramli. [Student Project] (Submitted)

Raja Harun, Tengku Wasimah (2011) Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah. [Student Project] (Unpublished)

Raja Iza Akhmar, Raja Eddy Akhmar (2012) The foreign tourists’ satisfaction towards the service quality provided by travel agencies in Kota Kinabalu, Sabah / Raja Eddy Akhmar Raja Iza Akhmar. [Student Project] (Unpublished)

Ramli, Norshazliza (2009) The effectiveness of service quality management practice in Kluang Mall to achieve customer satisfaction / Norshazliza Ramli. [Student Project] (Unpublished)

Ramli, Nur Haslina (2008) A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli. [Student Project] (Unpublished)

Ramli, Siti Mashita (2010) The role of “Marketing and education Unit Park” in the development of parks in Putrajaya / Siti Mashita Ramli. [Student Project] (Unpublished)

Rasib, Normaslindahwati (2008) A study on the impact of logistic strategy towards customer satisfaction: A study of BC Petrochemical, Malaysia / Normaslindahwati Rasib. [Student Project] (Unpublished)

Raujan, Siti Zanita (2010) A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan. [Student Project] (Unpublished)

Razak, Zatul Akmar (2009) Implementing total quality management in Unit Trust Operations Department of PNB: a case study of Permodalan Nasional Berhad (PNB) / Zatul Akmar Razak. [Student Project] (Unpublished)

Rochin Demong, Nur Atiqah and Otman, Abdul Kadir and Bawasa, Salmi (2016) Influencing factors on customer satisfaction towards American brands in the food and beverage industry in Malaysia / Nur Atiqah Rochin Demong, Abdul Kadir Othman and Salmi Bawasa. Advances in Business Research International Journal, 2 (2). pp. 1-8. ISSN 2462-1838

Roseli, Nurul Fazareen (2009) A study on the relationship between customer satisfaction and service level among ASNB agents at Seremban / Nurul Fazareen Roseli. [Student Project] (Unpublished)

Roslan, Siti Nur Fashah (2011) Factors influencing customers to choose Ar Rahnu in Bank Rakyat Sungai Buloh / Siti Nur Fashah Roslan. [Student Project] (Unpublished)

Rosli, Rusydi (2012) A study of customer satisfaction towards Telekom Malaysia Berhad (TM) in Kota Kinabalu, Sabah / Rusydi Rosli. [Student Project] (Unpublished)

Rosli, Siti Noorhazwanie (2014) A study of factors affecting customers’ demand towards loan provided by Sabah Credit Corporation / Siti Noorhazwanie Rosli. [Student Project] (Unpublished)

S

Sulman, Nurfadhila (2008) Achieving customer satisfaction through teamwork; from the perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman. [Student Project] (Unpublished)

Samsidi, Mazlina (2006) Customer satisfaction at container operation department of Northport (Malaysia) Berhad / Mazlina Samsidi. [Student Project] (Unpublished)

Solehen, Siti Sarah (2018) Factors influence the online customer satisfaction towards food online delivery / Siti Sarah Solehen. [Student Project] (Unpublished)

Shaari, Nurasyikin (2009) A study on factors contributed towards repeat purchase behavior / Nurasyikin Shaari. [Student Project] (Unpublished)

Sulaiman, Nurul Amanina (2019) Factors influencing customer’s satisfaction towards 5-star hotel services in Johor Bahru / Nurul Amanina Sulaiman. [Student Project] (Unpublished)

Simpon, Fazli Shah (2010) Case study: customers satisfaction towards Mercedes-Benz’s after sales & services / Fazli Shah Simpon. [Student Project] (Unpublished)

Saad, Mohd Alif Nurfahmi (2011) The effects of marketing mix on the customer satisfaction of Ar-rahnu by Agrobank Alor Gajah, Melaka / Mohd Alif Nurfahmi Saad. [Student Project] (Unpublished)

Suhaimi, Nur Dini Zafirah (2019) Influence of services quality on customer satisfaction towards Hotel Sentral Riverview Melaka / Nur Dini Zafirah Suhaimi. [Student Project] (Unpublished)

Sabu, Mohd Syafierul (2010) KLAS in – flight catering: measuring the effectiveness of service quality towards customer satisfaction / Mohd Syafierul Sabu. [Student Project] (Unpublished)

Sabri, Muhammad Farid (2018) Factors influence student’s online purchase intention through travel agency sites / Muhammad Farid Sabri. [Student Project] (Unpublished)

Saharon, Mohd Nazrul Ikram (2004) A study on the factor that contribute to the satisfaction of the customer towards the services that is provided by Telekom Malaysia (Seremban Branches) for the C&B (Consumer & Business) Units / Mohd Nazrul Ikram Baharon. [Student Project] (Unpublished)

Sulaiman, Muhammad Hasif and Harris Fadilah, Nursyafiqah and Mohd Fauzi, Siti Masturah Ayu (2013) A study on the level of customer satisfaction towards tangible facilities in Melaka River Pirate Park / Muhammad Hasif Sulaiman, Nursyafiqah Harris Fadilah and Siti Masturah Ayu Mohd Fauzi. [Student Project] (Unpublished)

Saad, Ramli and Ishak, Hadzli and Johari, Nur Rashidi (2010) The impact of demographic factors toward customer loyalty: A study on credit card users / Ramli Saad...[et al.]. [Research Reports] (Unpublished)

Saadun, Nurul Asyiqin (2008) Perceived customer satisfaction on Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Nurul Asyiqin Saadun. [Student Project] (Unpublished)

Sabdurani, Juliannie (2015) A study on factors of selecting smartphones of the Tabika Kemas teachers in Lahad Datu / Juliannie Sabdurani. [Student Project] (Unpublished)

Sadek, Daing Maruak and Anuar, Azyyati and Zainal, Noor Saliza (2011) Comparative study on service quality in Bank Islam (BIMB): Sungai Petani, Kedah / Daing Maruak Sadek...[et al.]. [Research Reports] (Unpublished)

Sahidan, Nur Solatul Ima (2008) The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan. [Student Project] (Unpublished)

Saidin, Nasirah and Nazarudin, Nazatul Nadhirah and Mohd Noor, Wan Nursyahidatul Husna (2016) Customers’ satisfaction towards Penang International Airport Services / Nasirah Saidin, Nazatul Nadhirah Nazarudin and Wan Nursyahidatul Husna Mohd Noor. [Student Project] (Unpublished)

Saji, Sharzalina and Abu Hajia, Sharmilla and Abdul Hamid @ Zaidi, nurul syahidah (2012) ENT 300 The Donut Divas / Nunes Anak Stephen @ Jauk... [et.al]. [Entrepreneurship Project] (Unpublished)

Saleem, Norjan (2010) Customer satisfaction toward agents at Etiqa Bandar Baru Klang / Norjan Saleem. [Student Project] (Unpublished)

Saleh, Alia Zafira (2007) The impact of service quality on customer satisfaction, a study on Tanjung Offshore Services / Alia Zafira Saleh. [Student Project] (Unpublished)

Salleh, Siti Zaharah (2009) 4P’s marketing strategy affecting customer’s purchase intentions towards Maxis / Siti Zaharah Salleh. [Student Project] (Unpublished)

Salman, Salmah and Mohd Nazir, Siti Nazira and Md Yusuf, Siti Nur Raidah and Ahmad, Jasmine (2010) A study on disabled people perceptions on service quality provided by The Industrial Training Center And Rehabilitation (PLPP) / Salmah Salman...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Samad, Sarminah and Abdullah, Zaini (2007) The influence of organizational justice and demographic variables on employee willingness to engage in customer oriented behaviour / Sarminah Samad and Zaini Abdullah. Gading Journal for the Social Sciences, 11 (01). pp. 71-84. ISSN 2600-7568

Samsudin, Nur Aisah (2015) The factors that influence customer loyalty towards Telecommunication Company (Telco) in Kota Bharu, Kelantan / Nur Aisah Samsudin. Industrial / Practical Training Report. Bachelor of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

Sapee, Nurul Liyana (2011) Factors that influence consumer ethics in purchasing process of pirated VCDs and CDs / Nurul Liyana Sapee. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

Sapie, Suriana (2008) “The Fadors Influence Consumer’s Acceptance towards High Speed Broadband by Telekom Malaysia Berhad Kota Bharu Kelantan / Suriana Sapie. [Student Project] (Unpublished)

Setapa, Mariam and Kamarul Zaman, Liziana and Wan Mustapha, Wan Asma Hanim and Mohd Kanafiah, Siti Farah Haryatie and Mohd Noor, Nor Raihana Asmar (2020) Service Quality and Customer Satisfaction: Halal Certificate Application in Malaysia / Mariam Setapa...[et al.]. Journal of Contemporary Social Science Research, 4 (1). pp. 39-48. ISSN 0128-2697

Shaharuddin, Asmah (2005) A study on PKNS staff sensitivity towards customer satisfaction / Asmah Shaharuddin. [Student Project] (Unpublished)

Shakri, Noor Suziera (2014) Influences of visitors motivation on decision making: A case study on Petrosains Discovery Centre / Noor Suziera Shakri. Industrial / Practical Training Report. Bachelor of Science (Hons) Statistics, Kota Bharu. (Unpublished)

Sharudin, Nurfatihah (2013) Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin. [Student Project] (Unpublished)

Siti Norashikin Bashirun, Bashirun and Nur Idayu, Badrolhisam and Farah Shazlin, Johari and Nurhafizah, Mohd Zolkapli and Nor Maslia, Rasli Samudin and Nur Faithzah, Jamian (2016) Students' green perception and behavior / Siti Norashikin Bashirun ... [et al.]. Malaysian Journal of Sustainable Environment (MySE), 1. pp. 39-49. ISSN 0128-326X

Sofian, Norasyikin (2011) The effect of Corporate Social Responsibility (CSR) initiatives on consumer purchasing behaviour: A study on Celcom (Axiata) Berhad / Norasyikin Sofian. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

Soo, Cheng Chuah and S-T, Cao Stella and J-Y, Guo Trey and Z-J, Lian Ivey (2019) Consumers’ adoption of mobile payment: comparison between China and Malaysia / Soo Cheng Chuah … [et al.]. Advances in Business Research International Journal (ABRIJ), 5 (2). pp. 1-8. ISSN 2462-1838

Sulaiman, Nazmi Hasif and Amran, Nur Hamizah (2016) The satisfaction level of medical tourism in Putra Specialist Hospital (Melaka) Sdn Bhd / Nazmi Hasif Sulaiman and Nur Hamizah Amran. [Student Project] (Unpublished)

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Tahir, Hanafi Mohd and Abdul Rani, Mohd Khairul Azahari and Shaari, Syahrul Nizam (2011) Graphic roles in constructing an appealing packaging of traditional health herbal products / Hanafi Mohd Tahir, Mohd Khairul Azahari Abdul Rani and Syahrul Nizam Shaari. [Research Reports] (Unpublished)

Thabet Ali, Waddah Ismail (2018) Modeling the mediating effects of job satisfaction and organizational commitment on the relationship between internal marketing and market orientation: A study among banks employees in the republic of Yemen / Waddah Ismail Thabet Ali. In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

Talib, Murni Farhana (2011) Customer selection criteria for islamic home financing in Johor / Murni Farhana Talib. Degree thesis, Universiti Teknologi MARA Cawangan Kelantan.

Tengku Abdul Kadir, Tengku Hilmi and Muhammad Kamal, Muhammad Haniff (2010) Exploring the communication gaps factor affecting the service delivery: a case study in Lembaga Hasil Dalam Negeri (LHDN) Sungai Petani Branch / Tengku Hilmi Tengku Abdul Kadir and Muhammad Haniff Muhammad Kamal. In: ReCAMSS 2010, UiTM Cawangan Kedah.

Tengku Hashim Badli, Tengku Muhammad Hazwan (2011) A study on factor contributing to customer satisfaction towards Anika Insurance Broker / Tengku Muhammad Hazwan Tengku Hashim Badli. [Student Project] (Unpublished)

Teo, Carol Boon Chui and Mohd Yusof, Mohd Zahin (2017) The counterfeit goods conundrum: an analysis of demand situation among Malaysian consumers / Teo Carol Boon Chui and Mohd Zahin Mohd Yusof. Journal of International Business, Economics and Entrepreneurship (JIBE), 2 (2). pp. 11-19. ISSN 2550-1429

Thomas, Bibianah and Tahir, Nor Suziwana (2019) The effect of corporate social responsibility towards consumer buying behaviour: a study among universities students / Bibianah Thomas and Nor Suziwana Tahir. Journal of International Business, Economics and Entrepreneurship (JIBE), 4 (2). pp. 8-18. ISSN Journal of International Business, Economics and Entrepreneurship (JIBE)

Tuah, Stephanie Lallai (2015) Understanding consumer's attitude towards online shopping purchase intention / Stephanie Lallai Tuah. [Student Project] (Unpublished)

W

Wilfred, Barbara and Fauzi, Nur Farahin (2014) Investigating factors enhancing customer satisfaction towards The Store (Soon Seng Plaza) Melaka / Barbara Wilfred and Nur Farahin Fauzi. [Student Project] (Unpublished)

Wan Hamzah, Wan Patimah (2008) A study on the customers’ satisfaction towards homestay program in Kelantan / Wan Patimah Wan Hamzah. [Student Project] (Unpublished)

Waris, Norliana (2011) Building customer delight with AgroBank Batu Pahat through better service quality / Norliana Waris. [Student Project] (Unpublished)

Y

Yusof Lateb, Mohd Amri (2011) Factors contributing to customer satisfaction toward claim services in Anika Insurance Brokers Sdn Bhd / Mohd Amri Yusof Lateb. [Student Project] (Unpublished)

Yussoff, Sofinah (2009) An exploratory study of customer satisfaction towards homestay programme in Kampung Pulai, Melaka / Sofinah Yussoff. [Student Project] (Unpublished)

Yusof, Nurul Nadia (2010) Determinants on service quality that affecting customer’s satisfaction in insurance industry / Nurul Nadia Yusof. [Student Project] (Unpublished)

Yusoff, Farhana (2007) A study on relationship between service quality and customer loyalty: A case study of Melaka International Trade Centre (MITC) / Farhana Yusoff. [Student Project] (Unpublished)

Yusop, Nur Fitra Azira (2018) The impact of service quality dimension towards customer satisfaction at Melaka International Trade Centre / Nur Fitra Azira Yusop. [Student Project] (Unpublished)

Z

Zainudin, Afeira Helena (2008) Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin. [Student Project] (Unpublished)

Zawawi, Haniza (2007) Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi. [Student Project] (Unpublished)

Zainal Abidin, Soraya Zainal (2005) The factors influencing the usage of fixed line in the era of mobile phone in Taman Melawati / Soraya Zainal Abidin. [Student Project] (Unpublished)

Zakaria, Mohd Azraf (2011) Customer loyalty towards Terengganu Equestrian Resort / Mohd Azraf Zakaria. [Student Project] (Unpublished)

Zulkafli, Muhammad Ferdaus and Md Nasir, Nurhana Aini (2013) Factors influence customer satisfaction at Pejabat Tenaga Kerja Seremban based on service quality dimension / Muhammad Ferdaus Zulkafli and Nurhana Aini Md Nasir. [Student Project] (Unpublished)

Zakaria, Hasbullah (2008) A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria. [Student Project] (Unpublished)

Zainudin, Afdal Shahizad (2007) Customer satisfaction: the impact of revamping HAI Magazine published by Utusan Melayu (Malaysia) Berhad among customers in Klang Valley / Afdal Shahizad Zainudin. [Student Project] (Unpublished)

Zainal Abidin, Nur Arina and Shaari, Nurtisha (2018) Preferred online travel agent: a case of customer reviewed in Thistle Port Dickson Resort / Nur Arina Zainal Abidin dan Nurtisha Shaari. [Student Project] (Unpublished)

Zabidi, Nurul Athirah (2014) The relationship between the service quality dimension and the customer satisfaction at MITC Melaka / Nurul Athirah Zabidi. [Student Project] (Unpublished)

Zainal Abidin, Nor Aishah Zaha (2016) A study on fashion window displays in Malaysia and its influence on consumers shopping decision / Nor Aishah Zaha Zainal Abidin. Masters thesis, Universiti Teknologi MARA.

Zainol, Noorliza and Ariffin, Hashim Fadzil and Ahmad Rozali, Abdul Rahman (2018) The study of customer Perception and expectation toward food presentation / Noorliza Zainol, Hashim Fadzil Ariffin and Abdul Rahman Ahmad Rozali. Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-8. ISSN 2590-440X

Zainuddin, Noormaslifah (2009) A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin. [Student Project] (Submitted)

Zainudin, Syazwani (2011) Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin. [Student Project] (Unpublished)

Zakaria, Nor Hazliza (2009) A study on the services provided by operation counter ASNB Melaka branches to their customer / Nor Hazliza Zakaria. [Student Project] (Unpublished)

Zakariah, Noradilah (2005) A case study on the community acceptance and satisfaction of electronic services (E-Service) / Noradilah Zakariah. Degree thesis, Universiti Teknologi MARA.

Zakbah, Faranadia (2007) The importance of suppliers selection towards sucessful procurement in Petronas Gas Berhad (PGB) / Faranadia Zakbah. [Student Project] (Unpublished)

Zulbaharin, Nur Izzati (2015) The impact of the training elements done by PIMMAG PD base toward customer satisfaction / Nur Izzati Zulbaharin. [Student Project] (Unpublished)

Zulkarnain, Tun Frisha Fazara (2009) The impact of servicescape on customer satisfaction and customer loyalty of Hotel Puri Melaka / Tun Frisha Fazara Zulkarnain. [Student Project] (Unpublished)

Zulkifli, Nur Faezah (2015) Factors that influencing individual investment decision on mutual funds : a study in Temerloh / Nur Faezah Zulkifli. Industrial / Practical Training Report. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

This list was generated on Wed Oct 28 01:09:22 2020 +08.