Items where Subject is "H Social Sciences > HF Commerce > Consumer satisfaction"

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Number of items at this level: 91.

A

Ajit, Nani (2006) Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abdul Azis, Shahiela Akma (2005) Customer acceptance towards the marketing mix at Lazaria shop Ayer Keroh fly-over restaurant Melaka / Shahiela Akma Abdul Azis. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Amiruddin, Hana Azleen (2007) Marketing mix strategy of intercity train service towards the enhancement of corporate image of KTM Berhad at Kuala Lumpur Central Station / Hana Azleen Amiruddin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abdul Rahman, Mohd Fadzli (2006) The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abu Karim, Affaniza (2007) Expectation and perception of franchisee towards franchise business in Malaysia, 2007 / Affaniza Abu Karim. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abd Patah, Alfiee Qusyairi (2007) The effectiveness of promotional tools in enhancing awareness of MSCorp's products / Alfiee Qusyairi Abd Patah. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abdul Hamid, Norizzati (2007) The elements of service quality which contributes to customer satisfaction in using TM services in Seremban / Norizzati Abdul Hamid. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Anuwar, Assma Nuraina (2018) The impact of flexible working hours towards employee's productivity at Felda D'saji Sdn. Bhd., Kuala Lumpur / Assma Nuraina Anuwar. Student Project. Faculty of Business and Management, Jengka, Pahang. (Unpublished)

Azman, Nur Shakirah (2018) A study on the relationship between work life culture and employees' satisfaction at Pejabat Daerah Marang / Nur Shakirah Azman. Student Project. Faculty of Business and Management, Jengka, Pahang. (Unpublished)

Abang Abdulrahman, Abang Zainoren (2012) Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 1 (1). Institute of Graduate Studies, UiTM, Shah Alam.

Abd Karim, Nurul Hafida Safarina (2007) Profiling visitors and selection of appropriate events to attract visitors to Zoo Negara / Nurul Hafida Safarina Abd Karim. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Abd Shukor, Norasyida Zaihana (2008) Customer awareness towards promotional activities on ASNB products: Perspective on students of Sekolah Menengah Kebangsaan Durian Daun, Melaka / Norasyida Zaihana Abd Shukor. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Abd Sukor, Siti Aisyah (2007) Strategic approach to improve customer awareness of heritage bazaar at Dataran Pahlawan, Bandar Hilir Melaka - Case MBMB / Siti Aisyah Abd Sukor. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Abdul Aziz, Yuhanis and Wahiddin, Khairil (2010) Conceptualising the service excellence and its antecedents: the development of the structural equation model / Yuhanis Abdul Aziz and Khairil Wahiddin. Journal of Tourism, Hospitality & Culinary Arts, 2 (1). pp. 1-14. ISSN 2590-3837

Abdul Karim, Mohd Irmee (2005) Factors that contribute to customer satisfaction towards service quality: a case study on Damai Harmoni housing project developed by PKNS / Mohd Irmee Abdul Karim. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Abdul Mutalef, Noor Arbaah (2007) A study on the relationship between employee's workplace attitudes and intention to turnover at MISC Berhad / Noor Arbaah Abdul Mutalef. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Abdul Razak, Farah Adibah (2010) Enhancing customer perception and satisfaction: factors influencing customer service quality towards takaful insurance at Etiqa Takaful Berhad Temerloh / Farah Adibah Abdul Razak. Student Project. Faculty of Business and Management, Dungun Campus. (Submitted)

Amat Zakaria, Nur Hazirah (2005) Factors influencing the literacy of zakat on income in Lembaga Zakat Selangor, Selangor, 2008 / Nur Hazirah Amat Zakaria. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Aminudin, Asmahani (2007) The effectiveness of service quality performed by The New Straits Times Press (Malaysia) Berhad towards customer satisfaction / Asmahani Aminudin. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Aminudin, Nor Azwa (2007) A study on promotion strategy of KTMB Intercity service's in enhancing customer loyalty / Nor Azwa Aminudin. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Anderson, Ngelambong and Isa, Nina Farisha and Mohd Hanafiah, Mohd Hafiz and Kibat, Silverina Anabelle (2011) An IPA assessment of international guests’ perceptions on hotel service operations / Anderson Ngelambong…[et al.]. Journal of Tourism, Hospitality & Culinary Arts, 2 (2). pp. 1-10. ISSN 2590-3837

Ariffin, Rohana Robiah (1998) A study on customer satisfaction on hotel services that focuses on front office, guest room and restaurant at Permai Park Inn International Kuala Terengganu / Rohana Robiah Ariffin. Student Project. Faculty of Business and Management, Shah Alam. (Unpublished)

Azmi, Azila and Sapi@Chikut, Monica Easter and Sayed Abdul Rahman, Sharifah Munirah (2015) Factors influencing cross-border shopping / Azila Azmi, Monica Easter Ak Sapi@Chikut and Sharifah Munirah Sayed Abdul Rahman. Esteem Academic Journal, 11 (2). pp. 27-34. ISSN 1675-7939

B

Bahara, Noor Azfar Akmal (2007) A study on relationship between service quality and customer satisfaction towards Stadium Hang Jebat Melaka in 2007 / Noor Azfar Akmal Bahara. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Bouthahab, Iman Elsalehin (2013) Customers’ heterogeneity and store patronage intention: a study of department stores in Libya / Iman Elsalehin Bouthahab. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 3 (3). Institute of Graduate Studies, UiTM, Shah Alam.

C

Chan, Eric (2014) Study of student satisfaction for "sandwiches" delivery approach / Eric Chan. Built Environment Journal, 11 (1). pp. 37-52. ISSN 1675-5022 (In Press)

D

Dul Ngajis, Ernna Edayu (2007) A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

H

Hasan, Hairul Fadzlee Hisham (2005) Identifying the level of customer satisfaction and loyalty towards Habib ( A study at Habib Ampang Point showroom 2003/2004) / Hairul Fadzlee Hisham Hasan. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

I

Ibrahim, Mohammad Ariff (2006) Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ibrahim, Muhamad Zaki (2007) The relationship of service quality towards customer loyalty at Melaka International Trade Centre (MITC) / Muhamad Zaki Ibrahim. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Ibrahim, Muhammad Azman (2008) The impact of service quality on customers satisfaction to Melaka Sentral Sdn Bhd (MSSB) / Muhammad Azman Ibrahim. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Ismail, Mohd Noor Ismawi and Hemdi, Mohamad Abdullah and Sumarjan, Norzuwana and Hanafiah, Mohd Hafiz and Zulkifly, Muhammad Izzat (2017) Customer’s acceptance, usage and M-satisfaction of Mobile Hotel Reservation Apps (MHRA) / Mohd Noor Ismawi Ismail...[et al.]. Journal of Tourism, Hospitality & Culinary Arts, 9 (2). pp. 1-18. ISSN 2590-3837

Izzat Zulkifly, Muhammad (2017) Technology readiness, customer perceived value, customer information satisfaction and behavioral intention on tablet-based menu ordering experience / Muhammad Izzat Zulkifly. PhD thesis, Universiti Teknologi MARA.

J

Jamaludin, Siti Ainun Mardiah (2008) Tenants satisfaction towards the facilities provided by Technology Park Malaysia / Siti Ainun Mardiah Jamaludin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Jamaluddin, Faizatul Fazliyana (2010) Measuring customer satisfaction towards HAI magazine amongst students at KPTM Bangi / Faizatul Fazliyana Jamaluddin. Student Project. Faculty of Business and Management, Dungun, Terengganu. (Submitted)

Jamal, Chatila @ Nur Asyhikin (2007) Customer satisfaction towards Lekor Shop product: research on end users of Menara TM / Chatila @ Nur Asyhikin Jamal. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

K

Khalid, Nurul Amirah (2018) The impact of servicescape dimensions towards customer satisfaction at theme restaurants in Melaka / Nurul Amirah Khalid. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Kasiran, Zolidah (2012) Customer’s satisfaction measurement using cognitive and emotion judgment survey: a case study of INTEC / Zolidah Kasiran. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 2 (2). Institute of Graduate Studies, UiTM, Shah Alam.

Kassim, Hamidah (2004) Towards delighting your customer / Hamidah Kassim. Info PinTAR (2). pp. 1-10. ISSN 1675-9907

Kerma, Muhammad Irsyanuddin (2018) Acceptance and use of E-Government services among employees in government high education institution in Jalan Hang Tuah / Muhammad Irsyanuddin Kerma. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

M

Mohtar, Nor Marina (2007) Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohd Amran, Ainaa Nadia (2007) Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohamad, Aini Tasnim (2008) Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mahmood, Mohd Wahyuddin (2008) Comparative measurement of customer satisfaction based on their expectation and perceived value towards Bayo service / Mohd Wahyuddin Mahmood. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohd Yasin, Munira (2007) Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohd Hassan, Normala (2007) Reader’s satisfaction level towards The Star printed newspaper / Normala Mohd Hassan. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Md.Shukri, Nur Izzatul (2008) The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Muhamad Hassim, Mohd Hashimi (2006) Customer satisfaction and perception towards service quality: a case study of Cognis Oleochemicals in Malaysia / Mohd Hashimi Muhamad Hassim. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Md. Ali, Norehan (2005) Product quality: a study on improving the quality of Agromas product offered by Federal Agricultural Marketing Authority, Melaka / Norehan Md. Ali. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohamed Yusoh, Aziemah (2018) The relationship between social media participation and employees' performance at Hamdan Abdullah Sdn Bhd, Kerteh, Terengganu Darul Iman / Aziemah Mohamed Yusoh. Student Project. Faculty of Business and Management, Jengka, Pahang. (Unpublished)

Mohamed Yazid, Norazah (2007) A study on relationship between service quality and customer satisfaction: a case study of Melaka International Trade Centre (MITC) / Norazah Mohamed Yazid. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Malek, Haqimi (2009) The internal customer satisfactions towards USIM's Quality Management Unit Services / Haqimi Malek. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Mat Ali, Syukrina Alini and Said, Noor Azzah and Munap, Rudzi (2012) The application of Hackman and Oldham’s job characteristics model to job satisfaction: view point from fast food outlet’ managers / Syukrina Alini Mat Ali , Noor Azzah Said and Rudzi Munap. Research Reports. Research Management Institute (RMI), Shah Alam.

Md Zain, Farhan Zul Faqar (2004) Elements that influence customer satisfaction in buying a house: A study on Perbadanan Kemajuan Negeri Selangor (PKNS) Bangi / Farhan Zul Faqar Md Zain. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Mohamad, Hani Mardhati (2008) "A study of the 4P's in determining customer satisfaction of Taman Mini Malaysia & Mini Asean (TMMA)" / Hani Mardhati Mohamad. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohammad, Norhayati (2005) Developing customer relationship management for Golden Partners Management in achieving sustainable performance / Norhayati Mohammad. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Mohammed Shaed, Hazirah and Zulkefli, Nurul Atiqah and Ngali, Norzaidah and Rahmat, Norazlina (2017) Review on price, service quality and customer loyalty in fast food restaurant / Hazirah Mohammed Shaed...[et al.]. Journal of Tourism, Hospitality & Culinary Arts, 9 (2). pp. 1-10. ISSN 2590-3837

Mohammed Shaed, Munirah and Tamby Chik, Chemah and Aini, Noorsyamimi and Nongchik, Nurulhuda (2015) The influence of sound and vision in sensory marketing towards customer purchasing behaviour in institutional foodservice / Munirah Mohammed Shaed ... [et al.]. The influence of sound and vision in sensory marketing towards customer purchasing behaviour in institutional foodservice, 7 (2). ISSN 1985-8914

Mohd Bashir, Ahmad Bahtiar (2006) Customer satisfaction towards services provided by Tenaga Nasional Berhad in Melaka Tengah, Melaka / Ahmad Bahtiar Mohd Bashir. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Mohd Nafees, Nafezeana (2006) The relationship between the job satisfaction and job stress among government employees in the Chief Minister's Department Seri Negeri Ayer Keroh Melaka / Nafezeana Mohd Nafees. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Mohd Nasir, Mohd Nahar Faiz (2007) The effects of marketing mix strategies on car buyers' satisfaction (a case of Pantai Bharu Holdings Sdn. Bhd.) / Mohd Nahar Faiz Mohd Nasir. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Mohd Sutan, Mohd Syamsul (2008) The effectiveness of promotional mix to create customer awareness towards the existing of business sales TM Melaka in 2007 / Mohd Syamsul Mohd Sutan. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Muhammad, Kamil (2007) The passengers' perceptions towards the service quality provided by Mara Liner in Klang Valley / Kamil Muhammad. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Mustafa, Norazilah (2006) Saving behavior of Tabung Haji customer in Melaka: A case study in Melaka Tengah / Norazilah Mustafa. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

N

Nordin, Nur Diyana (2008) Acceptance of Tesco store brand of products by consumers / Nur Diyana Nordin. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

O

Othman, Putri Liana (2008) Promotional mix practiced by KFC affect consumer perception towards healthy fast food / Putri Liana Othman. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Othman, Siti Fadilah (2007) The effectiveness of promotion towards customer awareness on ASG scheme in ASNB Kuala Lumpur / Siti Fadilah Othman. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

R

Ramli, Mohd Harith (2007) The factors that influencing customer behavior on servicescape offered by Mutiara Johor Bahru / Mohd Harith Ramli. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Radzuan, Mohd Redza Nizam (2008) Customer satisfaction toward Sahabat EON program / Mohd Redza Nizam Radzuan. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Ramli, Norhazwani (2015) Determinants in customers' satisfaction towards quality of the Ar-Rahnu service provided : case study in Kluang, Johor / Norhazwani Ramli. Student Project. Faculty of Business Management, Segamat. (Submitted)

Raja Harun, Tengku Wasimah (2011) Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah. Student Project. Faculty of Business and Management, Dungun, Terengganu. (Unpublished)

Rasib, Normaslindahwati (2008) A study on the impact of logistic strategy towards customer satisfaction: A study of BC Petrochemical, Malaysia / Normaslindahwati Rasib. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

S

Sulman, Nurfadhila (2008) Achieving customer satisfaction through teamwork; from the perception of production and material control employees of Toshiba Electronics Malaysia Sdn Bhd / Nurfadhila Sulman. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Samsidi, Mazlina (2006) Customer satisfaction at container operation department of Northport (Malaysia) Berhad / Mazlina Samsidi. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Shaari, Nurasyikin (2009) A study on factors contributed towards repeat purchase behavior / Nurasyikin Shaari. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Sabri, Muhammad Farid (2018) Factors influence student’s online purchase intention through travel agency sites / Muhammad Farid Sabri. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Saadun, Nurul Asyiqin (2008) Perceived customer satisfaction on Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Nurul Asyiqin Saadun. Student Project. Faculty of Business and Management, Bandaraya, Melaka. (Unpublished)

Saleh, Alia Zafira (2007) The impact of service quality on customer satisfaction, a study on Tanjung Offshore Services / Alia Zafira Saleh. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Shaharuddin, Asmah (2005) A study on PKNS staff sensitivity towards customer satisfaction / Asmah Shaharuddin. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

T

Tahir, Hanafi Mohd and Abdul Rani, Mohd Khairul Azahari and Shaari, Syahrul Nizam (2011) Graphic roles in constructing an appealing packaging of traditional health herbal products / Hanafi Mohd Tahir, Mohd Khairul Azahari Abdul Rani and Syahrul Nizam Shaari. Research Reports. Research Management Institute (RMI), Shah Alam. (Unpublished)

W

Wahab, Samsudin and Mohd Noor, Nor Azila and Abu Amrin, Ahmad Nawir (2007) The antecedents for improving customer relationship management performance: organization value and customer value/ Samsudin Wahab, Nor Azila Mohd Noor and Ahmad Nawir Abu Amrin. Journal Academia UiTM Terengganu, 1. pp. 43-52. ISSN 1985-5125

Y

Yussoff, Sofinah (2009) An exploratory study of customer satisfaction towards homestay programme in Kampung Pulai, Melaka / Sofinah Yussoff. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Yusoff, Farhana (2007) A study on relationship between service quality and customer loyalty: A case study of Melaka International Trade Centre (MITC) / Farhana Yusoff. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

Yusop, Nur Fitra Azira (2018) The impact of service quality dimension towards customer satisfaction at Melaka International Trade Centre / Nur Fitra Azira Yusop. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Z

Zainudin, Afeira Helena (2008) Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Zawawi, Haniza (2007) Customer satisfaction towards training course services provided by Institut Pengurusan Melaka (IMM) / Haniza Zawawi. Student Project. Faculty of Business Management, Bandaraya Melaka. (Unpublished)

Zainal Abidin, Soraya Zainal (2005) The factors influencing the usage of fixed line in the era of mobile phone in Taman Melawati / Soraya Zainal Abidin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Zainudin, Afdal Shahizad (2007) Customer satisfaction: the impact of revamping HAI Magazine published by Utusan Melayu (Malaysia) Berhad among customers in Klang Valley / Afdal Shahizad Zainudin. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

Zainal Abidin, Nor Aishah Zaha (2016) A study on fashion window displays in Malaysia and its influence on consumers shopping decision / Nor Aishah Zaha Zainal Abidin. Masters thesis, Universiti Teknologi MARA.

Zakaria, Zainuddin (2017) Is customer satisfaction enough? Issues and challenges in creating a competitive advantage through excellent customer relationship/ Zainuddin Zakaria. Journal Academia UiTM Terengganu, 1. pp. 15-28. ISSN 1985-5125

Zakbah, Faranadia (2007) The importance of suppliers selection towards sucessful procurement in Petronas Gas Berhad (PGB) / Faranadia Zakbah. Student Project. Faculty of Business and Management, Alor Gajah, Melaka. (Unpublished)

This list was generated on Tue Dec 18 16:11:38 2018 +08.