Customers' satisfaction towards workmanship and quality performance of low cost housing in Sarawak / Noraziah Wahi … [et al.]

Wahi, Noraziah and Ismail, Noor Akmal Adillah and Mohamed Nordin, Rafizah (2012) Customers' satisfaction towards workmanship and quality performance of low cost housing in Sarawak / Noraziah Wahi … [et al.]. [Research Reports] (Unpublished)

Abstract

The concept of customer satisfaction is very popular nowadays in any industries including housing industry. In order to enhance quality in the housing industry especially in low cost housing, the government has introduced some standardisations such as MS1064 and CIS1&2. However, these standardizations are not implemented thoroughly in low cost housing sector, for the reasons of lower cost budget for low cost housing. The objective of the survey is to determine customer satisfaction towards workmanship and quality performance of low cost houses in Sarawak. The data required will be gathered by two methods which are literature review and questionnaire survey. Statistical Package for Social Sciences Software (SPSS) will be used for data analysis based on frequency and factor analysis. The satisfaction level of customers of low cost house in Sarawak is expected from the survey.

Metadata

Item Type: Research Reports
Creators:
Creators
Email / ID Num.
Wahi, Noraziah
UNSPECIFIED
Ismail, Noor Akmal Adillah
UNSPECIFIED
Mohamed Nordin, Rafizah
rafiz776@perak.uitm.edu.my
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HF Commerce > Consumer satisfaction
Divisions: Universiti Teknologi MARA, Sarawak > Research Management Institute (RMI)
Keywords: customer satisfaction, housing industry, low cost house , Sarawak
Date: September 2012
URI: https://ir.uitm.edu.my/id/eprint/45625
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