Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan

Jaini, Akalili Nur Sakinah and Mohd Azim Khan, Farah Shamin (2015) Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan. [Student Project] (Unpublished)

Abstract

This research study is conducted in Kota Kinabalu in order to access the level of public satisfaction on public hospital within Kota Kinabalu and the research identifies the correlation between service quality of the public hospital. A set of 300 questionnaires had been distributed in Kota Kinabalu. The research reveals that there is no correlation between service quality of public hospital and the level customer satisfaction.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Jaini, Akalili Nur Sakinah 2013763131 Mohd Azim Khan, Farah Shamin 2013135575
Contributors:	Contribution Name Email / ID Num. Advisor Badrum, Siti Yasmin sitiy722@uitm.edu.my
Subjects:	B Philosophy. Psychology. Religion > BF Psychology > Perception H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions:	Universiti Teknologi MARA, Sabah > Kota Kinabalu Campus > Faculty of Administrative Science and Policy Studies
Programme:	Bachelor of Administrative Science (Hons)
Keywords:	Service quality; Public hospital; Public satisfaction
Date:	2015
URI:	https://ir.uitm.edu.my/id/eprint/67830