Green branding : the effect of green trust towards brand loyalty of the five-star hotel guest / Muhd Nabil Hanif Hassim and Mohd Raziff Jamaluddin

Muhd Nabil Hanif, Hassim and Mohd Raziff, Jamaluddin (2015) Green branding : the effect of green trust towards brand loyalty of the five-star hotel guest / Muhd Nabil Hanif Hassim and Mohd Raziff Jamaluddin. In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

Abstract

Nowadays, many companies have given special attention on the green branding as their competitive strategy in
order to develop better clientele. From empirical evidences, maximizing satisfaction and retaining customer‟s
base were common but there is a gap in utilizing specific green dimension that is green trust in the environmental
marketing studies. Green trust is perceived as better measurement in forming commitment and belief on the green brand and brand loyalty and therefore should be used in the green branding framework. The objective of this study is straightforward which is to examine the effect of green practice towards brand loyalty with the mediating effect of green trust and satisfaction. For hotel industry, it is imperative for the marketers to exploit green characteristics in human as a tool to develop new green products that enable them to feel like home during his/her stay in the hotel which in turn becomes his/her daily life‟s practice. The study that been conducted in this paper only serves as a conceptual paper and to reviewed back the past literature from previous researchers and scholars. The result of this study will explain the relationship between green practice and green trust towards guest‟s brand loyalty of the five-star hotel segment.

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
Email / ID Num.
Muhd Nabil Hanif, Hassim
NabilHaniff02@yahoo.com
Mohd Raziff, Jamaluddin
raziff@salam.uitm.edu.my
Subjects: H Social Sciences > HD Industries. Land use. Labor > Service industries
H Social Sciences > HF Commerce > Marketing > Environmental aspects. Green marketing
H Social Sciences > HF Commerce > Consumer satisfaction
Divisions: Universiti Teknologi MARA, Perak > Seri Iskandar Campus
Event Title: Proceedings of Postgraduate Conference on Global Green Issues (Go Green)
Event Dates: 7-8 October 2015
Page Range: pp. 394-399
Keywords: Green Brand, Green Trust, Commitment, Brand Loyalty, Green Satisfaction
Date: 2015
URI: https://ir.uitm.edu.my/id/eprint/33142
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