Students' acceptance and satisfaction towards LMS at Centre for Foundation Studies, IIUM / Aisyah Mohd Hanifiah

Mohd Hanifiah, Aisyah (2014) Students' acceptance and satisfaction towards LMS at Centre for Foundation Studies, IIUM / Aisyah Mohd Hanifiah. Masters thesis, Universiti Teknologi MARA.


Learning with technology is much more fun compared to traditional learning style in a classroom. With the enhancement of information technology, LMS or Learning Management System has been created as a tool to fasten the process of studying and learning, increase productivity as it can be accessed anywhere, 24/7 with hassle free, convenient and reliable. This study was conducted in order to identify the frequency of LMS usage among HUM matriculation students, to measure the students' satisfaction level with the usage of HUM e-Learning portal, to verify if respondent's demographic profile will influence perceived usefulness, perceived ease of use and attitude towards usage of an e-learning system. The survey were designed with adaptation of Technology Acceptance Model (TAM) introduced by Davis, (1989). The questionnaires were distributed randomly among students from various courses. Total respondents were 140 students. The main reason for conducting this survey is to collect students feedback towards LMS since HUM is currently using this platform as its' medium of teaching and learning. Findings shows that majority of the students were satisfied with the LMS system, but they did gave few suggestions for a room of improvement. With regards to previous research that have been done before, researchers conclude that a user will normally attracted to three (3) criteria, i) the interface of the system, ii) the user friendliness of the system and the most important iii) the ease of use. On top of that, other elements such as perceived usefulness and system quality will also contribute to developing users' interest in using e-learning and other web-based platform. All the factors mentioned above will directly influenced users 'behavioural towards usage of an information system.


Item Type: Thesis (Masters)
Email / ID Num.
Mohd Hanifiah, Aisyah
Email / ID Num.
Thesis advisor
Abdul Manaf, Norehan (Prof. Madya)
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Consumer satisfaction
L Education > LB Theory and practice of education > Computers in education. Information technology
Q Science > QA Mathematics > Instruments and machines > Electronic Computers. Computer Science > Computer software
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Computer and Mathematical Sciences
Programme: Masters of Science in Information Technology
Keywords: Learning, management, system
Date: July 2014
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