Service quality and customers satisfaction towards the royal Malaysian customs department: Sarawak customer perspectives/ Wanaatashia Najeera Hasli

This research study was to assess and analyse the service quality and customer’s satisfaction toward the Royal Malaysian Customs Department in
Sarawak customer perspectives. Specifically, the research study was to determine the customer perception and also the overall customer satisfaction level toward the service provided at Customs Department. This would be influenced by the dimensions that have been used to assess whether customer satisfied with the service quality that was providing by the department.