Late delivery order from PETRONAS MITCO Japan to customer / Che Hamiza Jafar

This project paper is prepared as a partial fulfillment of the Bachelor of Business Administration (BBA) majoring in Marketing. Due to this purpose, I have determined the topic of my research study towards PETRONAS MITCO Japan entitled “ A Study on Late Delivery from PETRONAS MITCO Japan to Customer. This study is focused more on problem that occurred due to late delivery of goods.
This project paper contains seven chapters. It includes an introduction, company background, literature review, methodology, data interpretation analysis, conclusions and recommendations.
The project paper will present a research of contemporary issues relating to service offer by PETRONAS MITCO Japan. Total number of 22 respondents that represent the MITCO Japan customers have been interviewed based on sampling method of stratified sampling technique for MITCO Japan customers in order to gather the related information to this research. The target population of the study was based to MITCO Japan customers who were from PETRONAS OPU and Non-OPU.