The study of customer satisfaction for maritime industries : the case of Tanjung Manis integrated port / Muhammad Iqhwan Shafiq Zahir

The study is to examine how maritime industry can correlate with various type of customer satisfaction in business perspective. The problems that will be examine most are about how the customer satisfaction can significantly increase the quality and performance of the organizations. The procedure that will be use is by examine the primary data in form of questionnaire as a medium for collecting the data. As a result, the lesson that can be given is customer satisfaction able to increase the progression of quality and performance. The implication that has been made is the customer satisfaction is important in maritime industry for future growth and competitive market in its best services.