A study on the level of acceptance of automated teller machine card-holders of Bank Bumiputra Malaysia Berhad in Kuala Lumpur and Petaling Jaya towards the on-premise service of ATM, BBMB / Ahmad Termizi Abdul Latif ... [et al.]

Abdul Latif, Ahmad Termizi and Saad, Jamaluddin and Othman, Md. Zin and Haniff, Mohd Shariff and Ahmad, Zakaria (1985) A study on the level of acceptance of automated teller machine card-holders of Bank Bumiputra Malaysia Berhad in Kuala Lumpur and Petaling Jaya towards the on-premise service of ATM, BBMB / Ahmad Termizi Abdul Latif ... [et al.]. [Student Project] (Unpublished)

Abstract

When automated tellers first entered the market -place in the nrid-1970s bankers could not rely on previous experience to serve as a reference point. They had a wonderful machine that could perform a variety of routine banking tasks, but they were not sure how best to take advantage of it. The banking economics of the time still dictated that the "bricks and mortar" approach was the best way to attract customers. That ist build a lot of branch offices and staff them with a range of personnel. Bank Bumiputra Malaysia Berhad had envisioned automated tellers as nothing more than a secondary service and had never sell the machines as a priority item. This research will highlight the acceptance of its own customers towards the services rendered by the machine as an alternative to traditional branch banking.

Metadata

Item Type: Student Project
Creators:
Creators
Email / ID Num.
Abdul Latif, Ahmad Termizi
UNSPECIFIED
Saad, Jamaluddin
UNSPECIFIED
Othman, Md. Zin
UNSPECIFIED
Haniff, Mohd Shariff
UNSPECIFIED
Ahmad, Zakaria
UNSPECIFIED
Contributors:
Contribution
Name
Email / ID Num.
Thesis advisor
Othman, Khairuddin
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Consumer satisfaction
H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions: Universiti Teknologi MARA, Shah Alam > Faculty of Business and Management
Programme: Diploma In Business Studies
Keywords: bank, card holder, bumiputra
Date: May 1985
URI: https://ir.uitm.edu.my/id/eprint/41490
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