Browse by Publication Title

The impact of green human resource management (GHRM) on employee retention: Mediating role of job satisfaction / Adrian Assan Bell, Yen Ping Ki and Maggie May Jean Tang. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (2): 1. pp. 1-22. ISSN 2550-1569

Factors influencing Malaysian students' choice of diploma programs: analysing their interrelation with interest and satisfaction / Nor Hazizah Julaihi and Mohammad Isa Mohamadin. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (2): 2. pp. 23-40. ISSN 2550-1569

Investigating the role of safety practices in improving safety performance: a case of Malaysian manufacturing company / Hamidah Md Yusop ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (2): 3. pp. 41-58. ISSN 2550-1569

The execution of Dual Language Programme (DLP) in Mathematics: Challenges faced by the primary school teachers in Samarahan district / Nor Hazizah Julaihi ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (2): 4. pp. 59-76. ISSN 2550-1569

BIM green infrastructure - exploring sustainable materials and technologies: a systematic literature review / Noor Akmal Adillah Ismail ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (2): 5. pp. 77-88. ISSN 2550-1569

Smart parking strategies: Enhancing student experience at Universiti Utara Malaysia / Nur Ainaa Maisarah Mohd Razi ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (2): 6. pp. 89-108. ISSN 2550-1569

Exploring the application of mind map to enhance students' creative thinking / Jin Ruixuan ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (2): 7. pp. 109-120. ISSN 2550-1569

The impact of corporate social responsibility on strategic risk: The moderating effect of ethical decision-making / Zhang Ye ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (2): 8. pp. 121-136. ISSN 2550-1569

Exploring the dimensions for preschool service management: Teaching with love and care / C. H. Tan. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (2): 9. pp. 137-150. ISSN 2550-1569

The fortitude factor for a quality of work-life among healthcare employees / Mohd Azrul Azman ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (1): 1. pp. 1-20. ISSN 2550-1569

Is gender diversity the next frontier on boardroom in the construction industry? / Azra Tilai ... [ et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (1): 2. pp. 21-38. ISSN 2550-1569

Public service announcement during COVID-19 pandemic in Malaysia: analysis of themes / Nalini Arumugam ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (1): 3. pp. 39-48. ISSN 2550-1569

Human capital impact on China-ASEAN cross-border trade / Lanlan Yang ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (1): 4. pp. 49-62. ISSN 2550-1569

The online classroom, a place where no virus can enter: UiTM Sarawak undergraduates' engagement during the COVID-19 pandemic / Caesar Delwis ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (1): 5. pp. 63-76. ISSN 2550-1569

Factors influencing corporate taxpayers’ participation in special voluntary disclosure program / Haryanti Salleh Baihaki, Susan Hydra Sikayu and Amrizah Kamaluddin. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (1): 6. pp. 77-92. ISSN 2550-1569

Holistic governance and meta-analysis on the sustainable ecological environment protection of the Lijiang River basin in China / Yang Liuyi ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (1): 7. pp. 93-110. ISSN 2550-1569

Selection factors of procurement method for steel building in Sarawak / Teing Teing Su ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (1): 8. pp. 111-122. ISSN 2550-1569

Uncovering factors influencing the role of hospital administration in the transformation of online residency training: a systematic review / Yuan Ma, Radduan Yusof and Fadilah Puteh. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (1): 9. pp. 123-138. ISSN 2550-1569

Digital economy and income inequality in China: challenges and way forward / Youqin Liang, Siew King Ting and Abdul Aziz Lai Mohd Fikri Lai. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (1): 10. pp. 139-160. ISSN 2550-1569

Evaluating the effectiveness of EGGA (English Grammar Guide Application) for grammar learning / Lilly Metom ... [et al.]. (2024) International Journal of Service Management and Sustainability (IJSMS), 9 (1): 11. pp. 161-172. ISSN 2550-1569

Determinants of sustainable development among Malaysian small and medium enterprises / Mohd Najib Saad and Mazlina Manshor. (2023) International Journal of Service Management and Sustainability (IJSMS), Vol. 8 (No.1): 2. pp. 1-28. ISSN 2550-1569

Perceptions and readiness to use telerehabilitation service during the COVID‑19 pandemic among physiotherapists: a review / Rabiatul Adawiah Abdul Rahman and Nurul Husna Mohd Nasir. (2023) International Journal of Service Management and Sustainability (IJSMS), Vol. 8 (No.1): 3. pp. 1-20. ISSN 2550-1569

Investigation of second language writing anxiety among ESL students in public university / Nur Aziela Aidit, Sheela Faizura Nik Fauzi and Esther John Perry. (2023) International Journal of Service Management and Sustainability (IJSMS), Vol. 8 (No.1): 4. pp. 1-20. ISSN 2550-1569 (Submitted)

The effect of green transformational leadership on service employees in Indonesia / Deni Juliyando and Asep Rokhyadi Permana Saputra. (2023) International Journal of Service Management and Sustainability (IJSMS), Vol. 8 (No.1): 5. pp. 1-20. ISSN 2550-1569

Engaging mixed methodology to Gauge Industrial Relations Quality Determinants / Elizabeth Caroline Augustine, Nur Aida Kipli and Kuldip Singh. (2023) International Journal of Service Management and Sustainability (IJSMS), Vol. 8 (No.1): 7. pp. 1-26. ISSN 2550-1569

Community extension project inquiry for sustainable implementation: a case study of Cebu technological University-Argao Campus / Ariel L. Ramos, Gladys Jane Remolino and Teresita Cleopolda B. Sarile. (2023) International Journal of Service Management and Sustainability (IJSMS), Vol. 8 (No.1): 8. pp. 1-24. ISSN 2550-1569

Social expressions of Chinese university students: pragmatic failures and cultural differences / Wang Ningfang, Caesar Dealwis and John Francis Noyan. (2023) International Journal of Service Management and Sustainability (IJSMS), Vol. 8 (No.1): 9. pp. 1-12. ISSN 2550-1569

Coercive, normative, and mimetic isomorphism inquiries on the crisis communication by hotels during the COVID-19 pandemic / Corina Joseph ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (2). pp. 21-46. ISSN 0128-3057

Value evaluation of Lisu Costume in Nujiang based on questionnaire survey / Zhu Yangyang , Faridah Sahari. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (2). pp. 47-64. ISSN 0128-3057

Real-world global evidence of field hospitals during the COVID-19 pandemic / Siew King Ting ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (2). pp. 65-92. ISSN 0128-3057

Open and distance learning (ODL): Preference and perception of students towards live lecture and pre-recorded video lecture / Syah Runniza Ahmad Bakri ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (2). pp. 93-118. ISSN 0128-3057

Youth participation strategies in sustainable development goals implementation in Malaysia and Indonesia / Mohd Idham Mohd Yusof ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (2). pp. 119-138. ISSN 0128-3057

Signalling indicator of sustainability financial performance in the travel, leisure, and hospitality service industry / Wong Vui Ken & Saizal Pinjaman. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (2). pp. 139-154. ISSN 0128-3057

Stress among Healthcare Workers during COVID19 Pandemic: Crucial Elements for Hospital Management / Salmi Razali ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (1). pp. 2-20. ISSN 0128-3057

Lean manufacturing practices and integration of IR 4.0 technologies for sustainability in the healthcare manufacturing industry / Muslim Diekola Akanmu ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (1). pp. 21-48. ISSN 0128-3057

The Online Student Portfolio Implementation at the Faculty of Civil Engineering, Universiti Teknologi MARA, Pulau Pinang Malaysia / Ruqayyah Ismail ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (1). pp. 49-62. ISSN 0128-3057

Demystifying Muslim consumer religiosity: does sustainability matter in halal food industry? / Johari Abdullah ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (1). pp. 63-86. ISSN 0128-3057

Sustainability in Open Distance Learning (ODL) : adoption of market segmentation and advertising strategy / Mohd Nazri Mohd Noor ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (1). pp. 87-106. ISSN 0128-3057

The development of mobile augmented reality : 3-dimensional video / Nur Nabihah Mohamad Nizar ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (1). pp. 107-124. ISSN 0128-3057

Aesthetics of Hui Folk Dance as audience service to leverage audience satisfaction / Chunyang Wu ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (1). pp. 125-144. ISSN 0128-3057

Development of "Game of Contract" for Interactive edutainment / Sylvia Gala Mong ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (1). pp. 145-166. ISSN 0128-3057

Identifying the key social factors in post occupancy evaluation of a green building / Siti Nurul Ainun Mohd Mustafa ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (1). pp. 167-184. ISSN 0128-3057

Fairness, transparency and attitude towards tax evasion amongst owners of SMEs / Susan Hydra Sikayu ... [et.al.]. (2022) International Journal of Service Management and Sustainability (IJSMS), 7 (1). pp. 185-206. ISSN 0128-3057

Effects of Academic Quality and Service Quality on University Students’ Satisfaction/ Hanis Aqilah Rusnipa ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (2). pp. 153-174. ISSN 2550-1569

Transparency and Accountability of a Village Fund Management During COVID-19 Crisis / Aisyaturrahmi ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (2). pp. 189-210. ISSN 2550-1569

Factors Affecting Students’ Satisfaction Towards Bus Services in Campus/Masnita Misiran...[et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (2). pp. 175-188. ISSN 2550-1569

Examining Work Re-Entry Decisions for Single Mothers through Bourdieu’s Capital Theory/Ida Fatimawati Adi Badiozaman ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (2). pp. 1-26. ISSN 2550-1569

The Effectiveness of Anti-Money Laundering /Counter Financing of Terrorism Requirements in Fund Management Companies/ Norziaton Ismail Khan ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (2). pp. 1-24. ISSN 2550-1569

Gender and Ethnic Diversity, and Economic Value Added: Evidence from Government-Linked Companies / Michele Merara ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (6). pp. 1-18. ISSN 2550-1569

Usability and Users’ Satisfaction on Online Electronic Voting System / Adib Sarkawi ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (7). pp. 1-22. ISSN 2550-1569

Factors Influencing the Performance of Sarawak Local Authorities / Siti Mardinah Abdul Hamid ... [et.al]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (2). pp. 1-26. ISSN 2550-1569

Assessing Psychomotor Domain in Civil Engineering Design Project During Pandemic / Fei Ha Chiew ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (2). pp. 1-22. ISSN 2550-1569

Connotation and Realization Path of Labour Education in Universities - Based on the Perspective of Chinese Universities / Zhang Jun Li ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (2). pp. 1-14. ISSN 2550-1569

Nurses' knowledge and practice towards prevention of surgical site infection / Fatimah Sham ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (1). pp. 1-20. ISSN 2550-1569

Exploring the sustainable retirement village concept in the Malaysian context : An initial review / Ruth Lua Ejau ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (1). pp. 21-34. ISSN 2550-1569

Final account preparation in construction industry: competencies and challenges of quantity surveyors / Nur Khairina Khairul Hisham ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (1). pp. 35-50. ISSN 2550-1569

Quality of work life among public hospital nurses in Sarawak / Frannelya Francis ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (1). pp. 51-70. ISSN 2550-1569

Effectiveness of peer tutoring program on students’ academic performance for engineering course / Fei Ha Chiew ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (1). pp. 71-88. ISSN 2550-1569

The expression of religious elements and factors of religious thoughts in the empress’s ceremonial costume “Hui Yi” of Song Dynasty / Shuhua Zhang ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (1). pp. 89-108. ISSN 2550-1569

Constraints of paddy production among smallholding farmers / Zubaidah Yusop ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (1). pp. 109-122. ISSN 2550-1569

Sustainable livelihood strategies and potential socio-economic development activities in Kampung Kesindu, Simunjan / Evie Sendi Ibil ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (1). pp. 123-146. ISSN 2550-1569

The impact of employee commitment and satisfaction on training effectiveness / Rumaizah Che Md Nor ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (1). pp. 147-164. ISSN 2550-1569

Environmental sustainability practices in rural libraries / Siti Khadijah Rafie ... [et al.]. (2021) International Journal of Service Management and Sustainability (IJSMS), 6 (1). pp. 165-176. ISSN 2550-1569

Clothing communication of the typical costume of Han nationality in modern times / Mengshu Ding ... [et al.]. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (2). pp. 201-220. ISSN 2550-1569

Lisu Women Costumes in Nujiang as a Cultural Heritage / Yangyang Zhu ... [et.al]. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (2). pp. 1-22. ISSN 2550-1569

Factors affecting economic performance and willingness to pay of agricultural entrepreneurs in Betong District, Sarawak / Fareiny Morni ... [et al.]. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (2). pp. 1-26. ISSN 2550-1569

Status of Sarawak fisheries : challenges and way forward / Wen Chiat Lee ... [et al.]. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (2). pp. 187-200. ISSN 2550-1569

An effective partial fraction decomposition method for undergraduate students / Li Ling Jong ... [et al.]. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (2). pp. 163-186. ISSN 2550-1569

Bespoke music - Narration for mental health using progressive muscle relaxation in Covid-19 times / Valerie Ross ... [et al.]. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (2). pp. 1-12. ISSN 2550-1569

Adoption Behavior in Sustaining the Mobile Banking Services / Winnie Poh Ming Wong ... [et.al]. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (2). pp. 129-162. ISSN 2550-1569

A systematic review - Determinants of forward - Looking information disclosure by Malaysian companies / Judith Kristian Ah Choi... [et al.]. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (2). pp. 13-36. ISSN 2550-1569

Determination of order delivery time in event organizer industry using a non-delay scheduling approach / Nur Indrianti and Vina Islamia Vervly Suandevin. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (1). pp. 1-20. ISSN 2550-1569

Impact of brand strength and customer reviews: the case of rural tourism inns in China / Siyu Peng, Nicholas Su Miew Sing. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (1). pp. 1-22. ISSN 2550-1569

The relationship between emotional intelligence and job satisfaction among state civil servants / Tina Edward Munyug ... [et al.]. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (2). pp. 1-22. ISSN 2550-1569

Challenges and drivers of green procurement among construction practitioners in Malaysia / Zafikha Aida Bidin ... [et al.]. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (1). pp. 1-28. ISSN 2550-1569

Sustaining job performance through technology acceptance with usage of whatsapp mobile application / Nor Hayati Kassim... [et al.]. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (1). pp. 1-26. ISSN 2550-1569

English language speaking anxiety among students from two public universities in Sarawak / Sandra Phek Lin Sim, Jiin Yih Yeo, Kimberley Yih Long Lau. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (1). pp. 1-16. ISSN 2550-1569

The role of big 5 personality traits in determining ethical behaviour for hospitality industry employees in Malaysia / Nur Lelawati Jamaludin, Patrick Mehon. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (1). pp. 1-24. ISSN 2550-1569

The effect of transformational leadership on decision-making participation: Moderating roles of cognitive styles / Rusli Ahmad ... [et al.]. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (2). pp. 1-22. ISSN 2550-1569

Teachers’ efficacy beliefs in mathematics teaching: a study of public primary schools in Sarawak / Julaihi, N. H. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (1). pp. 1-20. ISSN 2550-1569

Managerial implications of student activity information system implementation at Faculty of Business and Management / Norshima Humadi. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (1). pp. 1-22. ISSN 2550-1569

Conserving and sustaining culture through Sarawak traditional Malay woman headscarves / Awang Rozaimie. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (1). pp. 1-20. ISSN 2550-1569

Performance-based budgeting in public sector and managerial performance with leadership as moderating variable / Indrawati Yuhertiana and Fatun Fatun. (2020) International Journal of Service Management and Sustainability (IJSMS), 5 (1). pp. 1-28. ISSN 2550-1569

Confidence level and self-efficacy beliefs of mathematics teachers: evidence from Sarawak / Nor Hazizah Julaihi. (2019) International Journal of Service Management and Sustainability (IJSMS), 4 (2). pp. 1-23. ISSN 2550-1569

China tourists’ experiences with longhouse homestays in Sarawak / Liping Wang... [et al.]. (2019) International Journal of Service Management and Sustainability (IJSMS), 4 (2). pp. 1-26. ISSN 2550-1569

Vocathon – the usefulness of board games in vocabulary learning through the multiple intelligences approach / Lilly Metom ... [et al.]. (2019) International Journal of Service Management and Sustainability (IJSMS), 4 (2). pp. 1-20. ISSN 2550-1569

Using language games for vocabulary retention in a rural primary school in Sarawak / Lydia Zeta Donald Stavy, Frankie Subon and Norseha Unin. (2019) International Journal of Service Management and Sustainability (IJSMS), 4 (2). pp. 1-18. ISSN 2550-1569

Code-switching in Malaysian classroom as the microcosm of society in socio-cultural context / Caesar DeAlwis. (2019) International Journal of Service Management and Sustainability (IJSMS), 4 (2). pp. 1-22. ISSN 2550-1569

Rational or emotional? a study on organic grocery shopping/ Phang Ing @ Grace, Liew Fung Chai. (2019) International Journal of Service Management and Sustainability (IJSMS), 4 (2). pp. 1-30. ISSN 2550-1569

Efficiency of using a physiological portrait of a university student in physical education / Valentina Talantseva, Nadezhda Altynova and Nadezhda Pianzina. (2019) International Journal of Service Management and Sustainability (IJSMS), 4 (2). pp. 1-16. ISSN 2550-1569

Visual merchandising and customers’ impulse buying behavior: a case of a fashion specialty store / Hadijah Iberahim ... [et al.]. (2019) International Journal of Service Management and Sustainability (IJSMS), 4 (1). pp. 1-24. ISSN 2550-1569

Undergraduates’ speaking anxiety in English as second language (ESL) classrooms / Kimberley Lau Yih Long, Yeo Jiin Yih and Sandra Sim Phek Lin. (2019) International Journal of Service Management and Sustainability (IJSMS), 4 (4). pp. 1-16. ISSN 2550-1569

Promoting students’ interest, attitude and intrinsic motivation towards learning STEM through minimalist robot education programme / Nur Lisa Zaharin ... [et al.]. (2019) International Journal of Service Management and Sustainability (IJSMS), 4 (1). pp. 1-26. ISSN 2550-1569

Integrating peace education in pre-service teachers training programs: views from teacher educators and prospective teachers in Pakistan / Sufi Amin, Nabi Bux Jumani and Samina Malik. (2019) International Journal of Service Management and Sustainability (IJSMS), 4 (1). pp. 1-18. ISSN 2550-1569

Assessing the awareness and perception of hoteliers towards shariah compliant hotel operations / Noor Azimin Zaino ... [et al.]. (2019) International Journal of Service Management and Sustainability (IJSMS), 4 (1). pp. 1-18. ISSN 2550-1569

‘Success in Six’ model to increase efficiency and green productivity / Koh Niak Wu, Juniati Gunawan and Paulina Permatasari. (2018) International Journal of Service Management and Sustainability (IJSMS), 3 (2). pp. 1-16. ISSN 2550-1569

A supply chain vulnerability map for the automotive and electronic industries in Brazil / Mauricio F. Blos and Hui-Ming Wee. (2018) International Journal of Service Management and Sustainability (IJSMS), 3 (2). pp. 1-14. ISSN 2550-1569

Focus group interview as a means to determine school effectiveness indicators / Sueb Ibrahim ... [et al.]. (2018) International Journal of Service Management and Sustainability (IJSMS), 3 (2). pp. 1-24. ISSN 2550-1569

Interactive English language learning: DishZle language game / Aiza Johar ... [et al.]. (2018) International Journal of Service Management and Sustainability (IJSMS), 3 (2). pp. 1-20. ISSN 2550-1569

Impact of sales promotion on customer intention to purchase high involvement product / Teck-Weng Jee. (2018) International Journal of Service Management and Sustainability (IJSMS), 3 (2). pp. 1-22. ISSN 2550-1569

Student community engagement : insight from Australia / Ellen Chung and Hamish Coates. (2018) International Journal of Service Management and Sustainability (IJSMS), 3 (1). pp. 1-26. ISSN 2550-1569

Economies of scale in local government services: a meta analysis / Siew King Ting, Rene Villano and Brian Dollery. (2018) International Journal of Service Management and Sustainability (IJSMS), 3 (1). pp. 1-28. ISSN 2550-1569

In pursuit of financial well-being: the effects of financial literacy, financial behaviour and financial stress on employees in Labuan / Zaiton Osman, Erni Marlina Madzlan and Phang Ing. (2018) International Journal of Service Management and Sustainability (IJSMS), 3 (1). pp. 1-40. ISSN 2550-1569

Corporate governance and earnings management: the role of board of directors and audit committee in financially distressed firms / Emita W. Astami and Rusmin Rusmin. (2018) International Journal of Service Management and Sustainability (IJSMS), 3 (1). pp. 1-32. ISSN 2550-1569

Dissatisfiers and demand of hotels with poor online rating / Ardiana Mazwa Raudah Amir Abdullah and Vloreen Nity Mathew. (2018) International Journal of Service Management and Sustainability (IJSMS), 3 (1). pp. 1-18. ISSN 2550-1569

Virtual managers’ perspective on adoption of new work forms – case of Estonian service sector / Gerda Mihhailova. (2017) International Journal of Service Management and Sustainability (IJSMS), 2 (2). pp. 1-21. ISSN 2550-1569

A descriptive analysis of financial restatements in Malaysia / Ameen Qasem, Norhani Aripin and Wan Nordin Wan Hussin. (2017) International Journal of Service Management and Sustainability (IJSMS), 2 (2). pp. 1-16. ISSN 2550-1569

Documenting ethnobotanical knowledge of rural community for sustainable benefits / Jovita Elderson Ripen and Gabriel Tonga Noweg. (2017) International Journal of Service Management and Sustainability (IJSMS), 2 (1). pp. 1-16. ISSN 2550-1569

An empirical analysis of administrative economic efficiency in Sabah local government: A dea application Siew King Ting, Brian Dollery and Rene Villano. (2017) International Journal of Service Management and Sustainability (IJSMS), 2 (2). pp. 1-18. ISSN 2550-1569

The influence of perceived benefits on young Malaysian Facebook users’ homestay reservation intention / Phang Ing @ Grace, Zaiton Bt. Osman and Tania Imboh Ak Stephen Arin. (2017) International Journal of Service Management and Sustainability (IJSMS), 2 (2). pp. 1-18. ISSN 2550-1569

The influence of patient-perceived service quality and brand trust on word of mouth / Efendi and Maria Elizabeth. (2017) International Journal of Service Management and Sustainability (IJSMS), 2 (2). pp. 1-13. ISSN 2550-1569

Environmental legislation awareness among construction contractors in Malaysia / Roseline Ikau and Corina Joseph. (2017) International Journal of Service Management and Sustainability (IJSMS), 2 (2). pp. 1-21. ISSN 2550-1569

Self-perceived emotional intelligence in leadership of administrative academic staff / Sueb Ibrahim. (2017) International Journal of Service Management and Sustainability (IJSMS), 2 (1). pp. 1-18. ISSN 2550-1569

The quality of stakeholder engagement disclosures in sustainability reports: a preliminary study from Indonesia / Juniata Gunawan and Rika Yudani. (2017) International Journal of Service Management and Sustainability (IJSMS), 2 (1). pp. 1-23. ISSN 2550-1569

Microbial-induced carbonate precipitation using a sustainable treatment technique / Armstrong Ighodalo Omoregie … [et.al]. (2017) International Journal of Service Management and Sustainability (IJSMS), 2 (1). pp. 1-15. ISSN 2550-1569

The implication of servicescape, emotion and trust to a positive customer service experience: wellness spa context in the U.S.A. / Hyeyoon Choi, Jay Kandampully and Kathryn Stafford. (2016) International Journal of Service Management and Sustainability (IJSMS), 1 (1). pp. 1-15. ISSN 2550-1569

A journey to measure student community engagement benefits: evidence from Australia / Ellen Chung and Hamish Coates. (2016) International Journal of Service Management and Sustainability (IJSMS), 1 (1). pp. 1-21. ISSN 2550-1569

Carbon disclosure practices of Aerospace and Airlines companies: substantive or symbolic legitimation / Faisal Faisal, Hasna Azizah Fithriani and Tarmizi Achmad. (2016) International Journal of Service Management and Sustainability (IJSMS), 1 (1): 3. pp. 37-47. ISSN 2550-1569

Residents' perception as key input to destination image formation for rural tourism / Norazirah Ayob and Sherrymina Kichin. (2016) International Journal of Service Management and Sustainability (IJSMS), 1 (1): 4. pp. 48-57. ISSN 2550-1569

Relationship between brand equity and consumer purchase decision: a case of an international brand of footwear / Fadilah Siali ... [et al.]. (2016) International Journal of Service Management and Sustainability (IJSMS), 1 (1): 5. pp. 58-75. ISSN 2550-1569

QFD approach for quality improvement of a sustainable product-service system / Nur Indrianti, Devika Kumala and Tri Wibawa. (2016) International Journal of Service Management and Sustainability (IJSMS), 1 (1): 6. pp. 76-91. ISSN 2550-1569

Delineating agritourism: insights from Gujarat India / Yash Padhiyar… [et.al]. (2016) International Journal of Service Management and Sustainability (IJSMS), 2 (1). pp. 1-20. ISSN 2550-1569

The theory and practice of ageing housing transformation in China and abroad: a review / Zhang Junli ... [et al.]. (2013) International Journal of Service Management and Sustainability (IJSMS), Vol. 8 (No.1): 6. pp. 1-16. ISSN 2550-1569

Message from the Chief Editor: service excellence attitudes amidst COVID-19 pandemic / Boo Ho Voon. International Journal of Service Management and Sustainability (IJSMS), 7 (1). i-iv. ISSN 0128-3057

Awareness and adoption of lean construction tools to enhance safety in construction projects / Zalikha Morshidi ... [et.al.]. International Journal of Service Management and Sustainability (IJSMS), 7 (2). pp. 1-20. ISSN 0128-3057