Usability and Users’ Satisfaction on Online Electronic Voting System / Adib Sarkawi ... [et al.]

Sarkawi, Adib and Johari, Aiza and Bujang, Azlina and Haji Bibi, Zainon (2021) Usability and Users’ Satisfaction on Online Electronic Voting System / Adib Sarkawi ... [et al.]. International Journal of Service Management and Sustainability (IJSMS), 6 (7). pp. 1-22. ISSN 2550-1569

Abstract

This paper identifies the respondents’ views towards e-Voting (electronic
technology voting) such as the process, users’ satisfaction, and relevancy,
and to determine the usability criteria of e- voting’s interface, in which it
employs a quantitative method, using self-administered adapted
questionnaires. The survey involves 250 respondents (voters), who
immediately completed five Likert scales survey after they had voted for
the committee members in two general elections: a social club for the
university’s staff (using Internet) and an organization for the female staff
of the university (using the Intranet). The respondents were of different
demographic backgrounds and they casted their online votes at two
different periods (two years difference). The data were analysed using the
SPSS software. The study found positive responses from most of the voters
in which they expressed their satisfaction that e-Voting was convenient and
easy to be used in the voting process, where the system illustrated relevant
content and generated adequate procedures. Notably, the usability criteria
of the interface of e-Voting as indicated by most respondents are between
good to very good scales (navigation, graphic, user-friendliness and
consistency, content, and transparency).

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Sarkawi, Adib
adibsarkawi@uitm.edu.my;
Johari, Aiza
aiza@uitm.edu.my;
Bujang, Azlina
azlina80@uitm.edu.my;
Haji Bibi, Zainon
zaino054@uitm.edu.my
Subjects: J Political Science > JA Political science (General)
J Political Science > JA Political science (General) > Political science > Malaysia
T Technology > TK Electrical engineering. Electronics. Nuclear engineering > Electronics
T Technology > TK Electrical engineering. Electronics. Nuclear engineering > Electronics > Information display systems
Z Bibliography. Library Science. Information Resources > ZA Information resources (General) > Electronic information resources
Divisions: Universiti Teknologi MARA, Sarawak
Journal or Publication Title: International Journal of Service Management and Sustainability (IJSMS)
UiTM Journal Collections: UiTM Journal > International Journal of Service Management and Sustainability (IJSMS)
ISSN: 2550-1569
Volume: 6
Number: 7
Page Range: pp. 1-22
Keywords: Electronic voting; digital era; user’s satisfaction; usability
Date: 30 September 2021
URI: https://ir.uitm.edu.my/id/eprint/53431
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