Usability and Users’ Satisfaction on Online Electronic Voting System / Adib Sarkawi ... [et al.]

This paper identifies the respondents’ views towards e-Voting (electronic
technology voting) such as the process, users’ satisfaction, and relevancy,
and to determine the usability criteria of e- voting’s interface, in which it
employs a quantitative method, using self-administered adapted
questionnaires. The survey involves 250 respondents (voters), who
immediately completed five Likert scales survey after they had voted for
the committee members in two general elections: a social club for the
university’s staff (using Internet) and an organization for the female staff
of the university (using the Intranet). The respondents were of different
demographic backgrounds and they casted their online votes at two
different periods (two years difference). The data were analysed using the
SPSS software. The study found positive responses from most of the voters
in which they expressed their satisfaction that e-Voting was convenient and
easy to be used in the voting process, where the system illustrated relevant
content and generated adequate procedures. Notably, the usability criteria
of the interface of e-Voting as indicated by most respondents are between
good to very good scales (navigation, graphic, user-friendliness and
consistency, content, and transparency).