Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang

Bujang, Romzan (2015) Relationship between client satisfactions, service quality and client perception towards the effectiveness of client consultation services / Romzan Bujang. Masters thesis, Universiti Teknologi MARA Cawangan Sarawak.

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Abstract

The problem that causes the level of bankrupt’s satisfaction and perception through the interview session or the so-called consultation session has become a major issue in delivering a service quality provides by MdI as a government agency. Misinterpretation, communication barriers, the attitude of the officer, and the way service was the part of the reason that cause the effective internal consultation is an essential prerequisite for effective consultation service.

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Item Type: Thesis (Masters)
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Bujang, Romzan
2013673718
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Consumer satisfaction
H Social Sciences > HG Finance > Banking
H Social Sciences > HJ Public Finance > Auditing
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Administrative Science and Policy Studies
Programme: Executive Master of Administrative Science
Item ID: 36257
Uncontrolled Keywords: Bankruptcy, service quality, client satisfaction
URI: https://ir.uitm.edu.my/id/eprint/36257

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