To study the e-banking on effectiveness among Senawang Specialist Hospital (SALAM) staff / Nazihah Othman and Siti Nurhaziqah Qadirah Shaikh Norsham

Othman, Nazihah and Shaikh Norsham, Siti Nurhaziqah Qadirah (2014) To study the e-banking on effectiveness among Senawang Specialist Hospital (SALAM) staff / Nazihah Othman and Siti Nurhaziqah Qadirah Shaikh Norsham. [Student Project] (Unpublished)

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Abstract

This study designed to study the effectiveness of e-banking towards customer. The research consists of three factors in this study which is security of e-banking, acceptance of e-banking and service of e-banking. For this study, only 50 of respondents which are most of them are employees from private sectors at Senawang Specialist Hospital (SALAM). They were selected as respondents for this study. The objectives of this study aim to identify whether the electronic banking services are effective towards customers convenience and to evaluate whether the factor that influence customer satisfaction toward electronic banking. This study also takes the consideration of the customers of ease of use the e-banking by depends on three factors involve. Besides, this study quantitative research whereby the findings of the study were analyzed by using Statistical Package for the Social Science (SPSS).

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Item Type: Student Project
Creators:
Creators
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Othman, Nazihah
2011538251
Shaikh Norsham, Siti Nurhaziqah Qadirah
2011438268
Subjects: H Social Sciences > HF Commerce > Consumer satisfaction
H Social Sciences > HG Finance > Banking
H Social Sciences > HG Finance > Banking > Acceptances
H Social Sciences > HG Finance > Banking > Computer networks. Electronic information resources . Including the Internet
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management
Programme: Bachelor of Business Administration (Hons) Finance (BA242)
Item ID: 27464
Uncontrolled Keywords: Electronic banking; Acceptance of e-banking; Customer satisfaction
URI: https://ir.uitm.edu.my/id/eprint/27464

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