Comparative study on total quality management practices and customer satisfaction between public and private hospital in Kuching / Mohd Shafiq Ruzaini Mad Noh and Mohamad Zuladli Mohamad Ali

This research report is about the research conducted to compare the total quality management practices among the employees and customer satisfaction between public and private hospital in Kuching. Total Quality Management practices is a very important subjects nowadays. This is because, it is crucial in ensuring that the organization can survive in a very competitive environment. Besides that, customer also deem as an important aspect in selecting any services they wanted to have. This is because they know that quality services comes from those who practices total quality management. Therefore, the purpose of this research conducted in to compare the level of total quality management practices affecting the customer satisfaction between public and private hospital in Kuching.