A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz

Abd Aziz, Syaratul Ain (2008) A study on the impact of service quality in EPF / Syaratul Ain Abd Aziz. [Student Project] (Unpublished)

Abstract

This research paper is study on the impact of service quality in Employees Provident Fund (EPF) at Jalan Raja Laut, Kuala Lumpur and the purpose of this study is to measure the level of satisfaction of customers towards EPF services. This study also will identify the overall service quality level that customer perceived when they doing any transaction with EPF. A total of 50 respondents were selected to answer questionnaires and the findings can be concluded to identify the level of satisfaction of customer perceived and how the organization should improve their services.

Metadata

Item Type: Student Project
Creators:
Creators
Email / ID Num.
Abd Aziz, Syaratul Ain
2006115127
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Consumer satisfaction
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management
Programme: Bachelor of Business Administration (Hons) Marketing (BA240)
Keywords: Service quality; Customers satisfaction; Employees Provident Fund (EPF)
Date: 2008
URI: https://ir.uitm.edu.my/id/eprint/31473
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