A study on the relationship between customer satisfaction and employee service delivery at Sutera Sanctuary Lodges' Front Office Department at Kinabalu Park, Kundasang, Sabah / Adrian Alaska @ Kalasa

Alaska @ Kalasa, Adrian (2014) A study on the relationship between customer satisfaction and employee service delivery at Sutera Sanctuary Lodges' Front Office Department at Kinabalu Park, Kundasang, Sabah / Adrian Alaska @ Kalasa. [Student Project] (Unpublished)

Abstract

The purpose of this study is focused on the customer service delivery by staff of front office department of Sutera Sanctuary Lodges, at Kinabalu Park, Kundasang Sabah. It will look into the attitude, skills and knowledge of the staff on customer service delivery and its effect on customer satisfaction.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Alaska @ Kalasa, Adrian 2009416714
Subjects:	H Social Sciences > HF Commerce > Business ethics H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions:	Universiti Teknologi MARA, Sabah > Kota Kinabalu Campus > Faculty of Business and Management
Programme:	Bachelor of Business Administration (Hons) Marketing
Keywords:	Relationship; Customer satisfaction; Employee service delivery
Date:	July 2014
URI:	https://ir.uitm.edu.my/id/eprint/57540