The relationship between citizen satisfaction with assessment rates & rate-related services. A case study, Mukah Division, Sarawak / Junaidi @ Saudi Narani

Narani, Junaidi @ Saudi (2016) The relationship between citizen satisfaction with assessment rates & rate-related services. A case study, Mukah Division, Sarawak / Junaidi @ Saudi Narani. PhD thesis, Universiti Teknologi MARA Cawangan Sarawak.

Abstract

This study investigates the relationship between citizen satisfaction with assessment rates and rate-related services provided by Datat and Mukah District Council (DMDC) in Mukah Division, Sarawak. These services namely the general purpose services, the street lighting services, the scavenging services, and the road maintenance services are charged in the annual assessment bills. The current trend of high defaults in payment of rates is leading to substantial arreas.

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Item Type: Thesis (PhD)
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Narani, Junaidi @ Saudi
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Business societies
H Social Sciences > HF Commerce > Consumer satisfaction
H Social Sciences > HG Finance
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management
Programme: Degree of Doctor of Business Administration
Keywords: Mukah, Sarawak , citizen satisfaction , assessment rates
Date: May 2016
URI: https://ir.uitm.edu.my/id/eprint/46418
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