The relationship between services provided by students’ affairs department of UiTM Dungun and student satisfaction / Nor Hasliana Yusoff, Rasyimilia Che Rashid and Wan Norsyafiqah Wan Kamarudin

Purpose - The purpose of the study was to determine the relationship between services provided by Student Affairs Department (HEP) of UiTM Dungun and student satisfaction and the research has been done at UiTM Campus Dungun, Terengganu. This study attempts to relate student satisfaction with services provided by Student Affairs’ Department (HEP) of UiTM Dungun which are student support services, student financial support, student college services and student security services.
Design/methodology/approach - The study has used correlational research design which examines the relationship between two variables. The sampling technique that has been used by researcher is stratified sampling and stratified random sampling. The researcher used this kind of technique because the sampling frame is available which is the list name of UiTM Dungun’s diploma students who stay in colleges with 300 respondents were made as a sample size. The unit of analysis is individual and the instrument is Likert Scale questions. Respondents rated 25 services questions and 4 satisfaction questions. Findings - According to the research, the results shows that all variables are significant and positively correlated with one another and the research questions were accepted.