"Customer's satisfaction level towards counter service" : a case study in Road Transport Department (JPJ) Penampang, Kota Kinabalu / Darminra Abdullah and Janub Bahanda

Abdullah, Darminra and Bahanda, Janub (2014) "Customer's satisfaction level towards counter service" : a case study in Road Transport Department (JPJ) Penampang, Kota Kinabalu / Darminra Abdullah and Janub Bahanda. [Student Project] (Unpublished)

Abstract

The level of satisfaction of the customers is very important to be highlighted at counter service of Road Transport Department at Penampang. This study is basically to see the level of satisfaction of the Road Transport Department (JPJ) Penampang, Kota Kinabalu customers towards the counter service offered by this departmnet. In summary, everything related with this study have been discussed.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Abdullah, Darminra 2011136769 Bahanda, Janub 2012734271
Contributors:	Contribution Name Email / ID Num. Advisor Badrum, Siti Yasmin sitiy722@uitm.edu.my
Subjects:	H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions:	Universiti Teknologi MARA, Sabah > Kota Kinabalu Campus > Faculty of Administrative Science and Policy Studies
Programme:	Bachelor of Administrative Science (Hons)
Keywords:	Customer satisfaction; Counter service; Customer
Date:	2014
URI:	https://ir.uitm.edu.my/id/eprint/69981