Items where Subject is "Customer services. Customer relations"

Grievances on Islamic banks: a survey / Ahmad Shaharudin Abdul Latiff, Haryani Haron and Muthukkaruppan Anamalai. (2014) In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014). Division of Research and Industry Linkages, UiTM Melaka, Alor Gajah, Melaka, p. 24.

Medical librarian in a government hospital: the essentials of knowledge and skills / Mohd Aidel Abdul Majid. (2012) [Student Project] Physical item is in process (Submitted)

Expectations and perceived value of customer satisfaction towards counter service provided by Employee’s Provident Fund (EPF) Muar / Nurul Hanim Abdul Malek. (2009) [Student Project] (Unpublished)

The impact of Customer Relationship Marketing (CRM) on customer loyalty in Holiday Inn, Melaka / Rosmalawaty Abdul Malek and Fathiah Abd Rahman. (2015) [Student Project] (Unpublished)

The factors that influence customer preferences to choose Celcom Axiata as network provider in Kota Bharu Kelantan / Mat Zulazwan Abdul Malik. (2014) Industrial Training. Universiti Teknologi MARA Cawangan Kelantan, Kota Bharu. (Unpublished)

Factors influencing post-purchase dissonance of Proton owners / Mazlinda Abdul Manaff ... [et al.]. (2017) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Kedah. Physical item is in process

A study on service quality towards customer satisfaction : Eastern College of Kota Kinabalu Sabah region. / Firdausiah Abdul Momen. (2014) [Student Project] (Unpublished)

A study on service quality towards customer satisfaction: Eastern College of Kota Kinabalu Sabah region / Firdausiah Abdul Momen. (2014) [Student Project] (Unpublished)

The impact of performance expectancy on purchasing travel products via online travel agents websites: gender as moderator / Safwan Marwin Abdul Murad ... [et al.]. (2021) Voice of Academia (VOA), 17 (1). pp. 116-128. ISSN 2682-7840

Factors that creates customer awareness on the promotion strategies made by Melaka Stadium Corporation / Jihan Ayuni Abdul Rahim. (2008) [Student Project] (Unpublished)

Bank Pertanian Malaysia, Guar Chempebak branch: study on the target customer response towards Patriot Remaja Saving Scheme / Sarimah Abdul Rahim. (2000) [Student Project] (Submitted)

Contract manufacturing service quality and its relationship with customer satisfaction and loyalty in F&B industry / Zulkefli Abdul Rahim. (2018) In: The Doctoral Research Abstracts. IGS Biannual Publication, 14 . Institute of Graduate Studies, UiTM, Shah Alam.

Do ‘Kafeteria Sihat’ attributes influence customers’ post purchase behaviour? / Abdul Rais Abdul Rahman, Chemah Tamby Chik, Mohd Salehuddin Mohd Zahari. (2018) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 10 (1). pp. 1-15. ISSN 1985-8914 ; 2590-3837

Fundamentals of entrepreneurship (ENT300) : case study on Di Moda Fashion Boutique / Aqira Farisa Abdul Rahman. (2016) [Entrepreneurship Project] Physical copy is available on shelf (Unpublished)

The roles of consumers, farmers, and government toward development of organic product in Malaysia / Mohd Amirul Syafiq Abdul Rahman and Rasyidah Rasnin. (2017) [Student Project] Physical item is in process (Unpublished)

The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman. (2006) [Student Project] (Unpublished)

Environmental oriented corporate social responsibility and customer loyalty: corporate image as a mediator / Nor Irwani Abdul Rahman. (2015) Masters thesis, thesis, Universiti Teknologi MARA (UiTM). Digital copy is downloadable on MyKM Portal

A study on the effects of service quality dimension towards customer retention in Hotel Hallmark Leisure, Melaka / Siti Nor Azimah Abdul Rahman. (2012) [Student Project] (Unpublished)

Electronic government maturity stage, user’s adoption and user’s satisfaction level / Mas Anom Abdul Rashid. (2012) In: THE DOCTORAL RESEARCH ABSTRACT. IPSis Biannual Publication, 1 (1). Institute of Graduate Studies, UiTM, Shah Alam.

User adoption and use of e-government online service / Mas Anom Abdul Rashid and Mohd Noor Azman Othman. (2010) Gading Journal for the Social Sciences, 14 (1). pp. 55-66. ISSN 2600-7568

A study on the customer satisfaction toward Integrated Services Digital Network (ISDN)-Basic Rate Interface (BRI) services by Telekom Malaysia Berhad within Pahang / Shahredza Abdul Rashid. (1998) [Student Project] (Submitted)

The effectiveness of the halal communication on muslim consumers' buying behaviour / Nor Hidayatun Abdul Razak …[et al.]. (2013) In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia.

The influences of background music on dined customer in restaurant / Nuramirah Izni Abdul Razak and Durra Fatanah Abdul Rahim. (2017) [Student Project] (Unpublished)

Relationship between service quality and customer satisfaction in outdoor services activities: a case study of Rentas Adventure Group / Nurul Hasanah Abdul Razak. (2021) [Student Project] (Unpublished)

Customer satisfaction on service quality of bus transportation in Kuching, Sarawak / Nurul Hidayah Abdul Razak and Siti Masdewi Liakbar. (2009) [Student Project] Physical copy is available on shelf (Unpublished)

Customer satisfaction level through services quality of MARA / Siti Nur Aminah Abdul Razak and Zawiah Mohd Mahidin. (2014) [Student Project] (Unpublished)

Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

The distributors satisfaction level towards distribution system / Noor Asyekeen Abdul Talib. (2002) [Student Project] (Unpublished)

Impacts of background music toward customer spending in restaurants / Wan Syasya Izzati Rosly and Nor Aini Yusoff. (2021) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Kajian kepuasan pelanggan di Klinik Kesihatan Kota Samarahan / Amnah Abdul Wahab … [et.al.]. (2000) [Student Project] Physical copy is available on shelf (Unpublished)

Customer Satisfaction towards Public Service Delivery at Hospital Sultan Abdul Halim, Sungai Petani, Kedah / Norasheda Abdul Wahab and Nur Fazidah Mohd Razi. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

A study on the relationship between customer satisfaction towards service quality in a three-star hotels in Perlis / Nurul Labanihuda Abdull Rahman ... [et al.]. (2022) Voice of Academia (VOA), 18 (1): 15. pp. 169-181. ISSN 2682-7840

Keberkesanan rancangan Radio Malaysia Ibukota pada pandangan umum (RMIK) / Asmah Abdullah … [et al.]. (1986) [Student Project] (Unpublished)

Customer's satisfaction on counter services of the Road Transport Department in Keningau, Sabah / Christopher Wong @ Md Redzuan Abdullah. (2013) [Student Project] Physical item is in process (Unpublished)

"Customer's satisfaction level towards counter service" : a case study in Road Transport Department (JPJ) Penampang, Kota Kinabalu / Darminra Abdullah and Janub Bahanda. (2014) [Student Project] Physical copy is available on shelf (Unpublished)

Hotel ammenities, customer satisfaction and customer experience: a test of mediation/ Faizal Azrin Abdullah, Tuan Ahmad Tuan Ismail and Abdullah Muhamed Yusoff. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (1). pp. 262-270. ISSN 1985-8914 ; 2590-3837

Examining the determinants of international brand recognition among Malaysian consumers in Kuala Lumpur / Fatihah Norazami Abdullah...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 32. ISBN 9789670314563

Measuring and managing franchisee satisfaction : a study of academic franchising / Firdaus Abdullah ... [et al.]. (2008) Social and Management Research Journal (SMRJ), 5 (1). pp. 91-102. ISSN 1675-7017

How can excellent customer service assist "PPI" in maintaining loyal corporate market / Hamiyati Abdullah. (1999) [Student Project] (Submitted)

A study on factors influencing customer satisfaction towards service quality of Air Asia in Kuching International Airport / Izyan Zalikha Abdullah. (2015) [Student Project] Physical copy is available on shelf (Submitted)

Customer satisfaction towards services provided by advertising department of the New Straits Times Press (M) Berhad, Kuala Terengganu / Mariza Abdullah. (1998) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Business Opportunity: Mobile Gaming Store / Muhammad Alif Aqasyah Abdullah. (2021) [Entrepreneurship Project] (Submitted)

The effectiveness of customer relationship through marketing communication in Bank Rakyat Cawangan Jelapang / Nabilah Abdullah. (2000) [Student Project] (Submitted)

The Doctoral Research Abstracts: modeling the relationship of research university brand image on students’ satisfaction and its effect on brand loyalty / Noordini Abdullah. (2016) In: The Doctoral Research Abstracts. IGS Biannual Publication, 10 (10). Institute of Graduate Studies, UiTM, Shah Alam.

A study on level of outpatient satisfaction towards the services rendered by Rafflesia Medical Centre / Nor Asraffariana Abdullah. (2013) [Student Project] Physical copy is available on shelf (Unpublished)

The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah. (2007) [Student Project] (Unpublished)

The awareness of property planning (wills and hibah) among mosque pilgrims Sultan Salahuddin Abdul Aziz Shah Mosque (MSSAAS), Shah Alam Selangor / Nurul Fatin Syahida Abdullah. (2019) Degree thesis, thesis, Universiti Teknologi MARA (UiTM). Physical copy is available on shelf

The influence of customers’ attitudes and subjective norms on their intention to buy national cars / Siti Nur Athiqah Abdullah. (2018) [Student Project] Physical copy is available on shelf (Unpublished)

A study on airline service quality, pricing and passenger loyalty for Malaysia Airline at Kuching and Miri, Sarawak / Nur Wahidah Abdullah @ Wendy Dunstan. (2009) [Student Project] Physical copy is available on shelf (Submitted)

The five dimension of service quality (SERVQUAL) towards the tourist's satisfaction in using travel agency services in Sabah / Farahdatul Akma Abdullah Thani. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

The study on the effectiveness of inquiry counter service in Tenaga Nasional Berhad Distribution Kota Tinggi / Saridayu Abu. (2002) [Student Project] (Submitted)

The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar. (2010) [Student Project] (Unpublished)

Customer perception of Kedai Rakyat 1 Malaysia (KR1M) at selected outlet in Malaysia / Lina Syamimi Abu Bakar, Mohd Nurhairi Mohd Hassan Ng and Nor Ernizajura Jusoh. (2013) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu. Digital copy is downloadable on MyKM Portal

Visitors' satisfaction toward Sarawak Cultural Village / Muhammad Khairy Adib Abu Bakar. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

A study on the customer satisfaction toward agent services at MCIS Zurich Melaka Branch / Nor Asmarina Abu Bakar. (2011) [Student Project] (Unpublished)

Perception of customer satisfaction on Al-Rahn Yapiem servicing in Kuantan, Pahang / Nur Asilah Abu Bakar. (2018) [Student Project] (Unpublished)

Customer satisfaction towards service quality of public bus transport: a case study at Melaka Central (MC) / Rahil Abu Bakar and Norfarahin Dzulkifli. (2013) [Student Project] (Unpublished)

A study on customers perception towards Sime Tyres product in Alor Setar / Rusnita Abu Bakar. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Factors influence people choice on commuter train at KTMB Sungai Petani / Latifah Abu Hassan. (2018) [Student Project] (Submitted)

Assessing CRM strategies and their effect on customer satisfaction in Johor’s hospitality industry. (2025) Social and Management Research Journal (SMRJ), 22 (1): 4. pp. 45-64. ISSN 0128-1089

A case study of Sabah Electricity Sdn Bhd (SESB) : improving the service performance of front line employees to reduce customer dissatisfaction / Nazihah Rifhan Abu Talip. (2013) [Student Project] Physical item is in process (Submitted)

Creativity in marketing: a study of its relevance with service quality to KOP Computer Sdn Bhd / Zatil ‘Adilah Abu Yazib. (1999) [Student Project] (Submitted)

Customer satisfaction towards sales services provided by showroom sales staff at Sime UEP Properties Berhad Subang Jaya / Hasrol Amri Abu Yazid. (2006) [Student Project] (Unpublished)

The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen. (2013) Masters thesis, thesis, Universiti Teknologi MARA.

Customer satisfaction and loyalty towards online shopping : a survey of online shopping via social network among publics / Norsyamimi Aqilah Achong @ Asmat. (2013) [Student Project] Physical copy is available on shelf (Unpublished)

An analysis on factors that motivate customers to remain loyal with Telekom Malaysia Berhad / Afzainizah Adam. (1999) [Student Project] (Submitted)

The impact of servicescape towards Melaka International Trade Centre (MITC) service quality / Intan Adila Adam. (2007) [Student Project] (Unpublished)

Case Study : Ainaa Beauty / Nur Farah Ain Adam. (2021) [Entrepreneurship Project] (Unpublished)

Factors that influence perceived service quality among Port Klang Trading client / Atira Adlan and Asmaa’ Arinah Zulkifli. (2015) [Student Project] (Unpublished)

User satisfaction on 1Malaysia Internet Centre (1MIC) in Sook, Keningau, Sabah / Dian Anggraini Admodisastro. (2013) [Student Project] Physical copy is available on shelf (Unpublished)

The effectiveness of micro financial (Ar-Rahn) towards empowering the small muslim entrepreneur in Kelantan / Muhamad Sahidan Adnan. (2013) [Student Project] (Unpublished)

The effect of leadership styles towards person organization fit among teachers in Sekolah Kebangsaan Batu Laut / Nur Shuhada Adzam Yukhairiz. (2017) [Student Project] (Unpublished)

The satisfaction toward Islamic banking products and services among Muslim consumers in Besut, Terengganu / Afza Afrina Afkar Zairi. (2022) [Student Project] (Submitted)

A study on customers satisfaction towards services provided by Kota Kinabalu City Hall (KKCH) / Erma Hastuty Ag Ali. (2006) [Student Project] Physical item is in process (Submitted)

A study on customer satisfaction towards Social Security Organization (SOCSO) counter service performance at Kota Kinabalu / Asnezah Ag. Abas. (2006) [Student Project] Physical item is in process (Submitted)

Measuring service quality: a case study on housekeeping department of Somerset Gateway Kuching / Delany Aginus. (2006) [Student Project] Physical copy is available on shelf (Unpublished)

An empirical study on the relationships between tqm practices and overall service performance: The case of a public service sector in Malaysia / Arawati Agus and Za’faran Hassan. (2006) Gading Journal for the Social Sciences, 10 (1). pp. 51-63. ISSN 0128-5599

A study on: customers’ perception towards the service quality provided by Bau district office/ Bara Ahang. (2007) [Student Project] Physical copy is available on shelf (Unpublished)

A study on customers perception toward imperial international hotel's customer reception service / Aizuddin Norhafiz Ahmad. (2008) [Student Project] Physical item is in process (Submitted)

A study on customer satisfaction towards seminar package offered by Hotel Seri Malaysia Sungai Petani / Azlina Ahmad. (1999) [Student Project] (Submitted)

Fundamental Of Entrepreneurship (ENT 300) My Cakoi Planet (Mcp) / Muhammad Azlan Shah Ahmad. (2015) [Entrepreneurship Project] Physical copy is available on shelf (Unpublished)

Towards service quality improvement for passenger satisfaction at intercity express bus services / Murzamir Ahmad...[et al.]. (2017) [Student Project] (Unpublished)

A study on customer satisfaction towards counter service quality at Tenaga Nasional Berhad Taiping / Naizra Ahmad. (2014) [Student Project] Physical copy is available on shelf (Unpublished)

The relationship between quality service and customer satisfaction at Everrise Supermarket, Desa Ilmu, Kota Samarahan, Sarawak / Nastathia Ahmad. (2017) [Student Project] Physical copy is available on shelf (Unpublished)

The factors influencing customer satisfaction in hotel industry (case study: Hotel Seri Malaysia Sungai Petani) / Norazidah Ahmad. (2015) [Student Project] (Unpublished)

The level of customer satisfaction towards services cape in city campus libraries provided by higher education in Melaka, Melaka Bandaraya Bersejarah / Nur Farah Wahida Ahmad. (2014) [Student Project] (Unpublished)

Potential factors leading to training effectiveness: A study of executive employees at government office of Perak / Nursaadatun Nisak Ahmad, Siti Daleela Abdul Wahid and Abdul Malek A.Tambi. (2011) [Research Reports] Physical copy is available on shelf (Unpublished)

Restoran Padang dalam usaha untuk meningkatkan jualan dan menarik lebih ramai pelanggan / Roseziah Ahmad ... [et al.]. (1985) [Student Project] Physical item is in process (Unpublished)

Customer perception of service quality for Telekom Streamyx installation and maintenance services in Kota Kinabalu, Sabah / Rozanah Ahmad. (2014) [Student Project] (Unpublished)

The study on customers’ perception towards the quality of customer saving services at Tabung Haji Kuala Terengganu / Shamsul Kamal Ahmad. (2000) [Student Project] (Submitted)

A study on service quality dimensions towards customers’ satisfaction of Air Asia at Kuala Lumpur International Airport 2 / Kartini Afiqah Ahmad Budaya. (2015) [Student Project] (Unpublished)

Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don. (2010) [Student Project] (Unpublished)

Evaluating usability of nova Customer Relationship Management (CRM) system in Telekom Malaysia / Muhammad Ashraf Ahmad Fuad. (2012) Masters thesis, thesis, Universiti Teknologi MARA (UiTM). Physical copy is available on shelf

The relationship between service quality and customer loyalty at Automobile Association of Malaysia, Seremban / Norsuhana Ahmad Fuad. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan. Physical copy is available on shelf

The mediating effect of customer satisfaction on the relationship between service quality, relationship quality, relationship quality, perceived value, and perceived price towards repurchase intention in the fast food industry / Fatin Najua Ahmad Fuzir and Mohd Khirzan Badzli A Rahman. (2020) Social and Management Research Journal (SMRJ), 17 (2). pp. 371-397. ISSN 0128-1089

Customer satisfaction: a study on the efficiency of credit department in Courts Mammoth Berhad Kota Kinabalu / Robiah Ahmad Hijazi. (2006) [Student Project] Physical item is in process (Submitted)

A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan. (2010) [Student Project] (Unpublished)

The impact of service quality of Celcom broadband towards customer satisfaction in Sabah Market / Hafizah Ahmad Munir. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

The effectiveness of loyalty marketing programmed through real rewards trough customer relationship at Carrefour Subang Jaya / Dina Azua Ahmad Musa. (2008) [Student Project] (Unpublished)

Customer's expectation on service quality of Islamic banks: a case study in Bandar Tun Abdul Razak Jengka, Pahang / Ahmad Da'iyan Ahmad Nizam. (2017) [Student Project] Physical copy is available on shelf (Unpublished)

Satisfaction of student towards contribution of UMS Library in supporting learning environment process. Case study : Final Year Bachelor students from School of Economy / Ahmad Syafiq Ahmad Nizar and Asmah Khalid. (2011) [Student Project] Physical copy is available on shelf (Unpublished)

A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien. (2014) [Student Project] (Unpublished)

The relationship between service quality (SERVQUAL) and customer satisfaction towards unsought product: a case study of Icon Future Home / Nur Nadia Nazeera Ahmad Subki. (2018) [Student Project]

Customers' purchase intention of new product from UMORIE Company / Anis Suhaila Ahmad Sufian. (2018) [Student Project]

Service delivery in public sector : a case study conducted at Labour Department / Noorazilah Ahmad Yusof and Intan Rahimah Kabimbangan. (2016) [Student Project] (Unpublished)

Service quality, doctors’ communication quality and patient satisfaction in KPJ Selangor Specialist Hospital / Azura Ahmad Zahdi, Nizman Hadi Nor Hashim and Sharifah Arina Syed Mhd Hanafiah. (2020) Masters thesis, thesis, Universiti Teknologi MARA Shah Alam. Digital copy is downloadable on MyKM Portal

Passengers’ choice for full-service carrier airlines / Yasmin Kaisah Ahmad Zolkifli. (2019) [Student Project] (Unpublished)

The effect of loyalty programmes on customers retention among Alamanda shopping centre shoppers / Nasuha Husna Ahmad Zubir. (2018) [Student Project] (Unpublished)

Strategic approach in competitive and sales workflow analysis - a case study for neural / Farah Wahida Ahmad Zulkifle. (2006) [Student Project] (Unpublished)

Service quality and customer satisfaction of low cost carried on pre-flight, in-flight, and post flight; a case of Malindo Air / Aini Nazirah Ahman, Muhammad Nabil Fikri Razman and Zainul Ariffin Abu Bakar. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Melaka.

Customer service and customers’ satisfaction towards TM Sungai Petani customer service: TM customers’ perspective/ Muhamad Aiezat Aiman Nazri. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

The impact of flexible working hours toward employee's productivity in Politeknik Kota Bharu, Kelantan / Siti Sofia Ainuddin. (2017) [Student Project] (Unpublished)

Customer satisfaction towards service delivery of the District Office of Papar / Annette Evangeline Ajin. (2016) [Student Project] (Unpublished)

Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit. (2006) [Student Project] (Unpublished)

A study on the students' perception of administrative service quality: a case of UiTM Kedah and Perlis / Jamaludin Akbar...[et al.]. (2006) [Research Reports] (Unpublished)

The relationship between service quality and customer satisfaction at Servay Hypermarket at The Summer Mall, Kota Samarahan, Sarawak / Merwira Al Amar. (2017) [Student Project] Physical copy is available on shelf (Submitted)

Salient Customer Relationship Management (CRM) dimensions contributing to customer loyalty for UEMS in facility management / Al Ashraf Zarif Al Bakri, Nurul Azrina Rusni & Ezuana Jaaffar. (2018) UNSPECIFIED thesis, thesis, Universiti Teknologi MARA (UiTM). Digital copy is downloadable on MyKM Portal Physical copy is available on shelf

A study on the relationship between customer satisfaction and employee service delivery at Sutera Sanctuary Lodges' Front Office Department at Kinabalu Park, Kundasang, Sabah / Adrian Alaska @ Kalasa. (2014) [Student Project] (Unpublished)

Strategic analysis on service delays: case study on food and beverage department of C'Haya Hotel Tanjung Aru, Kota Kinabalu, Sabah / Adrian Alaska @ Kalasa and Lizinis Cassendra Frederick Dony. (2017) Masters thesis, thesis, Universiti Teknologi MARA, Sabah. Physical item is in process

As a matter of convenience? / Norhidayah Ali, Zuraidah Mohamed Isa and Dahlia Ibrahim. (2020) In: FBM INSIGHTS Universiti Teknologi MARA Cawangan Kedah vol. 1. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, UiTM Cawangan Kedah, pp. 31-32. ISBN 2716-599X (Submitted)

An examination on the customer complaint medium towards customer satisfaction at Sabah Electricity Sdn Bhd Kota Kinabalu / Zahidana Ali. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

Logistic service quality as factors on brand trust / Yong Azrina Ali Akbar...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Kedah, p. 34. ISBN 9789670314563

Measurement the customer satisfaction towards the service quality at the Suri Delima Restaurant / Muhammad Tarmizie Alias...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

The relationship between servicescape, experiential values, self-image congruity and loyalty intention of customers towards department stores in Malaysia / Zuraini Alias. (2017) In: The Doctoral Research Abstracts. IGS Biannual Publication, 12 (12). Institute of Graduate Studies, UiTM, Shah Alam.

A study on customer satisfaction towards service quality : Novotel Kota Kinabalu 1Borneo hotel room. (2013) [Student Project] Physical copy is available on shelf (Unpublished)

A study of customer satisfaction in the scope of domestic customer of TNB Pasir Gudang / Ruhaidah Amari. (1998) [Student Project] (Submitted)

A study on customers’ perception towards quality services provided by Telekom Cellular Sdn. Bhd. - TM Touch, base on their expectation and the actual performance / Azian Hanim Amat. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The effectiveness of continuos training programs in PPIIKT lead to customer service quality / Azlinah Ambak. (1999) [Student Project] (Submitted)

Customer satisfaction and perception towards the service provided at Tenaga Nasional Berhad Distribution Tampin / Norafidah Ambia. (2001) [Student Project] (Unpublished)

Industrial training report: customer perception towards social media / Freda Annice Amidy. (2020) Industrial Training. Universiti Teknologi MARA, Sabah. (Unpublished)

A study on customers satisfaction with Sibu Post Office counter services / Rajak@Abdul Razak Amin. (2002) [Student Project] Physical copy is available on shelf (Submitted)

Service quality rendered by the public universities in central region of Malaysia / Faizatul Akmam Amirrudin, Raslina Mohamed Nor and Najah Lukman. (2006) [Research Reports] Physical copy is available on shelf (Submitted)

A study of the Bank Islam credit card in Kota Kinabalu: concept and practicality / Basuni Ampung. (2007) [Student Project] Physical item is in process (Submitted)

Students satisfaction in foods by cafeteria of UiTM Dungun / Azira Amran, Nurul Akhmar Asmidar Makhtar & Syed Ahmad Asyraf Syed Hazani. (2012) [Student Project] (Unpublished)

Implementation of customer service system using three-tier architecture / Nursabrina Amran. (2015) Degree thesis, thesis, Universiti Teknologi MARA, Cawangan Melaka.

Customer behavior towards online shopping / Azni Syafena Andin Salamat...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

A study on the customer service quality in project department in Sabah Credit Corporation Penampang, Kota Kinabalu / Adele Andrew. (2008) [Student Project] Physical item is in process (Submitted)

Service quality and client’s satisfaction: a case study among employees at a government agency in Kota Samarahan towards counter services in Urban Transformation Centre (UTC) Kuching / Leviana Andrew, Siti Fatimah Abdul Latiff and Haniz Izyan Izzati Ali. (2021) e-Academia Journal, 10 (2). pp. 59-72. ISSN 2289 - 6589

A study of COSWAY stockist customer service delivery in Sipitang district, Sabah / Anita Andrew Guping @ Anita Ginsuroh. (2008) UNSPECIFIED thesis, thesis, Universiti Teknologi MARA, Sabah. Physical item is in process

A study on the customer dissatisfaction towards service quality in client centre, Sabah Credit Corporation / Rixon Melvelle Andrias. (2008) [Student Project] Physical item is in process (Submitted)

Factors that influence customer preferences towards a private university in Sungai Petani, Kedah / Azyyati Anuar, Mohd Rizaimy Shaharudin and Siti Nabihan Baharuddin. (2011) Voice of Academia (VOA), 6 (1). pp. 73-88. ISSN 2682-7840

Measuring service quality towards customer expectation and perception in Sarawak General Hospital (SGH), Kuching / Ruyani Anuar. (2008) [Student Project] Physical copy is available on shelf (Submitted)

The impact of flexible working hours towards employee's productivity at Felda D'saji Sdn. Bhd., Kuala Lumpur / Assma Nuraina Anuwar. (2018) [Student Project] (Unpublished)

Adopting & measuring customer service quality (SQ) in Islamic banks: A case study in Bank Islam Malaysia Berhad in Segamat, Johor / Nur Insyirah Anuwar. (2017) [Student Project] (Unpublished)

Service quality toward customer satisfaction at UTC (Urban Transformational Centre) Kuching, Sarawak / Mohd. Mahizan Anwar & Ashraff Aizzat Edni. (2017) [Student Project] Physical copy is available on shelf (Unpublished)

A study on the customer's satisfaction towards Visa and Mastercard / Iskandar Hj. Arabi. (2004) [Student Project] Physical copy is available on shelf (Submitted)

A study on customer satisfaction towards customer service for Telekom in Sandakan, Sabah / Fadleyzan Archa. (2008) [Student Project] Physical item is in process (Submitted)

A study on commitment of local companies in Kota Kinabalu towards loyalty program in enhancing relationship with their customers / Hadizah Ardiansa. (2014) [Student Project] Physical item is in process (Unpublished)

The impacts of zakat distribution to social development at Klang, Selangor / Nurul Nabilla Ariff Fadzilah. (2022) [Student Project] (Submitted)

The role of consumer perception towards customer acceptance of mobile customer relationship management (MCRM) / Nur Izzatie Ariffin. (2012) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Continuous intention to use technology of online food delivery services among young adults / Shahira Ariffin …[et al.]. (2021) Advances in Business Research International Journa, 7 (1): 5. pp. 56-64. ISSN 2462-1838

A study on the association between job-related motivational factors and job satisfaction. Job satisfaction among rank-and-file officers of the Royal Customs Department. A case study at Port Klang Selangor, Malaysia / Nur Ainisa Arifin. (2003) [Research Reports] (Submitted)

A study on service management strategy towards customer retention in provet group of companies Sdn. Bhd. / Syaizatul Amira Arma'in. (2018) [Student Project] (Unpublished)

A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

A study on consumers perception towards the service quality provided by Labuan Ferry Corporation with specific illustrative of the Wawasan Perdana Ferry servicing the Labuan-Menumbok route / Sukor Ashak. (2008) [Student Project] Physical item is in process (Submitted)

A study: comparing customers' perceptions towards Tabung Haji services and other banks: a case study of Tabung Haji in Wilayah Persekutuan and Melaka branch / Fazilah Asirop. (2004) [Student Project] (Unpublished)

Factors affecting intention to use e-Government service / Norsyahnaz Asli. (2016) [Student Project] Physical item is in process (Submitted)

A study on the level of customer satisfaction on customer services provided by Tabung Haji Kota Kinabalu, Sabah / Sharifah Rasidah Asmat. (2007) [Student Project] Physical item is in process (Submitted)

Determinant of UiTM student satisfaction on fast-casual restaurant in Kota Kinabalu / Liya Atirah Aspar. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

A study on customer relation management, customer relationship, satisfaction and loyalty towards Sutera Harbour Resort / Nurazrina Asri. (2012) [Student Project] Physical copy is available on shelf (Unpublished)

A study on customer’s satisfaction level towards traffic cops counter service (a case study in Kuching) / Paul Kundang Atin. (2001) [Student Project] Physical copy is available on shelf (Unpublished)

Nutrihealth indicator / Nur Bashirouh Attaullah ... [et al.]. (2018) [Entrepreneurship Project] (Unpublished)

A study of the potential customer's in corporate sector's awareness of the services offered by Kopetro Travel & Tours Kerteh branch / Che Zaituhanas Awang. (1999) [Student Project] (Submitted)

A study on customer's perception and feedback towards Usukan Cove Lodge in Kota Belud / Siti Fatimah Lailatul Qadrina Awang. (2010) [Student Project] Physical copy is available on shelf (Unpublished)

Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang. (2013) Masters thesis, thesis, Universiti Teknologi MARA. Digital copy is downloadable on MyKM Portal

A study on the effectiveness of the after sales services provides by Fook Loi Automax Sdn Bhd in Kota Kinabalu, Sabah / Mariana Awang Besar. (2009) [Student Project] Physical item is in process (Submitted)

Dimension of taxpayers' perceived quality towards the behavioral intention in using e-filing of the inland revenue board of Malaysia (IRB) / Awang Sebli Awang Bojeng...[et.al]. (2019) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak. Digital copy is downloadable on MyKM Portal Physical copy is available on shelf

The relationship between corporate social responsibility disclosure of investors and the financial performance of shariah public listed companies in Malaysia, before, during, and after COVID-19: a conceptual paper / Dayangku Ruhayah Awang Bolhan, Profesor Dr. Corina Joseph and Dr. Siow Hoo Leong. (2024) In: Voice of Academia. Universiti Teknologi MARA, Kedah, Universiti Teknologi MARA, Kedah, pp. 344-362. ISBN 9772682784004

Factors influencing customer satisfaction : Case of Kota Samarahan district office / Dayang Shaniza Awang Tada. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

Service quality and customer satisfaction: a study of Bank Rakyat Simpang Tiga Branch counter service / Dayang Norasyidah Awang Taha. (2017) [Student Project] Physical copy is available on shelf (Submitted)

Study on the user's satisfaction towards library services at Penang Public Library Cooperation (PPLC) / Noorazreen Laily Awang Yak. (2011) [Student Project] Physical item is in process (Submitted)

A study on key success factors and variables among cottage and village industries contributing towards consumers satisfaction and loyalty in Northern Kedah / Mohammad Zaki Ayob and Fatimah Mohd Saman. (2018) [Research Reports] (Unpublished)

Barriers effective communication impact to productivity of employee in Hotel Seri Malaysia Kepala Batas / Nur Fazliana Azhar. (2015) [Student Project] (Unpublished)

Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin. (2009) [Research Reports] (Unpublished)

Conceptual data model of International Research, Innovation, Conference and Competition (IRICC) system / Nurulnadwan Aziz, Mohd Hairi Jalis and Abd Razak Abu Kassim. (2020) [Research Reports] Physical copy is available on shelf (Submitted)

A study on the attitude towards patronizing the select store among the residents of SS18, Subang Jaya / Zaharoff Azman. (1998) Degree thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

The contribution of product strategy towards readers' acceptance of the New Straits Times / Muhamad Azhar Parid Azmi. (2007) [Student Project] (Unpublished)

The problem of customer retention processes practices at TM SME MITC Melaka / Nurulizza Azmi. (2011) [Student Project] (Unpublished)

Evaluating potential market acceptance of biomedical services of Pride Outlet Sdn Bhd / Alya Izzatti Azmin, Nik Nur Amalin Nadia Azmi and Nurfarain Hafifie Abd Rashid. (2018) [Student Project] Physical copy is available on shelf (Unpublished)

B

A study of the acceptance of plantation course in PPKS Mukah / Rebecca Bada. (2016) [Research Reports] Physical copy is available on shelf (Unpublished)

Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie. (2009) [Student Project] (Unpublished)

A case study Ban Hoe Seng Auto: determinant of Honda distributor selection by customer / Dayang Irene Syahira Bahaman. (2018) [Student Project] Physical copy is available on shelf (Unpublished)

A study on relationship between service quality and customer satisfaction towards Stadium Hang Jebat Melaka in 2007 / Noor Azfar Akmal Bahara. (2007) [Student Project] (Unpublished)

The study of customer satisfaction on retail store (Watsons) in Jerantut Pahang / Nurul Nabila Baharuddin. [Student Project] Physical copy is available on shelf (Unpublished)

Understanding of halal concept among culinary students at UiTM Dungun / Akma Farhan Baharum. (2021) [Student Project] (Submitted)

A study on the customer behaviour towards the level of services generated by Park May Berhad / Rashida Bahmad Fuad. (1998) Degree thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

Business Plan : Tadika Didik Murni / Nurul Ummira Bahrin ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

Service quality factors effecting customer's behavioral intentions towards Selesa Beach Resort, Port Dickson / Siti Zubaidah Bakri. (2007) [Student Project] (Unpublished)

Service quality and customer satifaction: A Study of Centre For Academic Services (CAIS) Unimas / Felicia Winnie Bantan. (2016) [Student Project] Physical copy is available on shelf (Unpublished)

The study on customers’ attitude towards online advertising in KTC Convention & Apartment SDN BHD / Adrian Banus. (2013) [Student Project] (Submitted)

The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau. (2003) [Student Project] Physical copy is available on shelf (Unpublished)

A study on the standard procedure and employee satisfaction towards the level of effectiveness in conducting performance appraisal based on employees perception at school of medical sciences, Universiti Sains Malaysia (USM) / Hashimah Wardah Baruddin. (2018) [Student Project] (Unpublished)

Antecedents of service recovery towards customer satisfaction in Kota Kinabalu City Hall / Nur Aishah Basar. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

From crumbs to clicks: the role of product attributes in online consumers’ purchase intention for bakery products / Muhammad ‘Arif Aizat Bashir ... [et al.]. (2024) e-Academia Journal, 13 (2). pp. 227-239. ISSN 2289 - 6589

The impact of the underpinnings of relationship marketing on customer loyalty in Telekom Malaysia / Nurfadhilah Basri. (2008) [Student Project] (Unpublished)

Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda. (2007) [Student Project] Physical copy is available on shelf (Unpublished)

A study on UiTM’s relationship with its East Coast Franchised Colleges / Yeop Hussin Bidin, Md Noh Abd Majid and Ibrahim Jusoh. (2006) [Research Reports] (Unpublished)

Case study: student's satisfaction level towards UiTM Sarawak Library's services / Noorziah Bigu, Nurul Ain Yaakub & Frida Jarah David. (2010) [Student Project] Physical copy is available on shelf (Submitted)

Consumer intention to shop at Golden Dragon City Supermarket / Lencydelyn Biki. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

Customers' heterogeneity and store patronage intention: a study of department stores in Libya / Iman Elsalehin Bouthahab. (2012) PhD thesis, thesis, Universiti Teknologi MARA. Digital copy is downloadable on MyKM Portal Physical copy is available on shelf

The mediating role of socio-economy on the relationship between customer lifestyles and the awareness of MobiCash banking services of Wahda Bank in Libya / Iman Elsalhen Bouthahaba and Mariam. M. Hassan Khaled. (2021) Journal of Emerging Economies and Islamic Research (JEEIR), 9 (1). pp. 88-107. ISSN 2289-2559

Examining the customer experience towards brand loyalty: case study of Starbucks Kuching / Nurferahin Brahim. (2016) [Student Project] Physical copy is available on shelf (Unpublished)

The service quality at service counter: a study at Celcom Axiata Sdn Bhd / Hairani Bujang. (2010) [Student Project] Physical copy is available on shelf (Submitted)

The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang. (2010) [Student Project] (Unpublished)

Factors affecting participant's satisfaction in agromarketing: Case study of FAMA Sarawak (Kuching & Samarahan) / Nur Zariffa Syafizza Bujang. (2014) [Student Project] Physical copy is available on shelf (Unpublished)

A study on consumer awareness on saraspice product in Kuching area / Zamal Bujang. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

' Customers satisfaction towards the effectiveness of order cycle time management at perodua parts sales department / Rohana Bulat. (2019) Degree thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

Fundamentals of entrepreneurship (ENT300) : case study Chill out Lounge / Mohamad Hafiez Busra…[et al.]. (2010) [Entrepreneurship Project] Physical copy is available on shelf (Unpublished)

C

Bank Rakyat: winning customers through its products offerings / Nur Shazwani Che Amat. (2006) [Student Project] Physical copy is available on shelf (Unpublished)

Determining factor Influencing customer retention of insurance products and services: A case of sixma group / Mohd Nazib Che Din, Mohamad Azmil Jamsari and Muhammad Luqman Sulaiman Azari. (2018) [Student Project] Physical copy is available on shelf (Unpublished)

Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Factors that influence customer satisfaction towards services provided by Sutra Beach Resort & Spa (SBR) / Rosharizan Che Husin. (2008) Degree thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

Library automated loan services among Bachelor of Administrative Science and Policy Studies students in UiTM Kedah: a study on user satisfaction and ease of use / Che Noor Asma Che Kob. (2012) [Student Project] Physical item is in process (Submitted)

Marketing management vs. internal management problems (Customer service) in 4life Research Sdn Bhd / Nor Asman Che Mansor. (2009) [Student Project] (Unpublished)

Determining the factors that influence the sales volume: a case study of MVBD, Menara Kuala Lumpur / Nuradlina Che Min. (2006) [Student Project] (Unpublished)

Factors contributing to customers intention to switch mobile service provider: case of Universiti Teknologi MARA (UiTM) Kuala Terengganu / Nur Syazwani Che Nizan, Rosli Yusof and Yusrinizam Mohd Yusof. (2013) [Student Project] Physical copy is available on shelf (Submitted)

Business Opportunity : K’La Pusat Kecantikan Rambut / Nor Ain Syamira Che Noor Shan. (2021) [Entrepreneurship Project] (Submitted)

Case Study : Neda Zainal Empire / Nur Syafiqah Che Senu. (2021) [Entrepreneurship Project] (Unpublished)

Expertise of salesperson influence customer purchase decision: A case study on Kemudi Timur Elektronik Sdn Bhd / Nor Hasniah Che Sulaiman. (2014) [Student Project] (Unpublished)

Fundamentals of Entrepreneurship : Groovy Tartlet / Che Wan Nursyakira Che Wan Nazami ... [et al.]. (2011) [Entrepreneurship Project] (Unpublished)

The study of customers' acceptance towards Felda Prodata Systems Sdn Bhd inbound marketing programs in Kuala Lumpur / Che Zuren Yusrena Che Yussof. (2012) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

A study on customer satisfaction towards online purchasing / Sheril Nina Nabilla Childs. (2012) [Student Project] Physical copy is available on shelf (Unpublished)

Demystifying customer satisfaction towards an authorised automobile service centre / Cho Sin Win...[et al.]. (2019) Voice of Academia (VOA), 15 (2). pp. 74-80. ISSN 2682-7840

Customer’s reaction to servicescape failure and associated recovery strategy: an exploration study in the food service industry / Chua Bee Lia ...[et al.]. (2009) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 1 (2). pp. 23-47. ISSN 1985-8914 , 2590-3837

D

A study on customer satisfaction towards Yayasan Usaha Maju (YUM)'s delivery system service at YUM Kota Kinabalu branch / Oloysius @ Aloysius Dalinsing. (2006) [Student Project] Physical item is in process (Submitted)

Evaluation of retail service quality: a study of H&L Supermarket in Taman Malihah, Kuching / Linda Dana. (2011) [Student Project] Physical copy is available on shelf (Submitted)

A study on the effectiveness of MCIS Zurich Insurance Berhad customer service rendered to their existing policy holders in Kuching Market / Hakasah Daud. (2003) [Student Project] Physical copy is available on shelf (Unpublished)

A study on an assessment of after sales-service delivered by Telekom Malaysia Berhad / Dennie Dimpat. (2012) [Student Project] Physical item is in process (Submitted)

A study on customer perception towards service quality provided by Takaful Malaysia Berhad Langkawi branch / Nurulhaida Din. (2004) [Student Project] (Unpublished)

A study on the effectiveness of Diethelm Keller Siber Hegner (DKSH) services towards its dealers in Kota Kinabalu / Marcos Doisey. (2008) UNSPECIFIED thesis, thesis, Universiti Teknologi MARA, Sabah. Physical item is in process

A study of the services provided by the dining halls in MARA University of Technology, Samarahan Campus / Lydia Zeta Donald ... [et. al]. (2004) [Student Project] Physical copy is available on shelf (Submitted)

An empirical research on factors affecting customer satisfaction towards fintech products and services in Sungai Petani, Kedah / Barathy Doraisamy ... [et al.]. (2022) Journal of Academia, 10. ISSN 2289-6368

E

Analysis of the passengers’ loyalty and satisfaction of Airasia passengers using classification / Ee Jian Pei ... [et al.]. (2021) In: e-Proceedings of the 5th International Conference on Computing, Mathematics and Statistics (iCMS 2021), 4-5 August 2021. (Submitted)

A study on customer satisfaction towards automated teller machine service quality at CIMB Bank, Miri / Othman Eli. (2011) [Student Project] Physical copy is available on shelf (Submitted)

Developing a customer loyalty programme : A case study of Hock Theng Trading / Peter L. Enchana. (2003) [Student Project] Physical copy is available on shelf (Unpublished)

Government servant’s perception toward motor islamic insurance: A case study at Dungun / Engku Ahmad Mustafa Engku Wok Zin, Wan Asri Wan Ab Aziz and Johari Tawang. (2008) [Research Reports] (Unpublished)

Keberkesanan perkhidmatan pelanggan terhadap jualan di Moccis Trading Sdn Bhd / Mohamad Roslan Ental and Hamdiah Jamali. (2000) [Student Project] Physical copy is available on shelf (Unpublished)

Corporate social responsibility disclosure in Malaysian government-linked companies / Elinda Esa and Abdul Rahman Zahari. (2012) Terengganu International Finance and Economics Journal (TIFEJ), 2 (2). pp. 83-93. ISSN 2232-0539

Mediating effect of corporate reputation in the influence of service quality on customer loyalty in selected restaurants in Bukidnon Province, Philippines / Florivelle C. Escarlan and Anthony Ly B. Dagang. (2024) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 16 (2). pp. 103-115. ISSN 1985-8914 , 2590-3837

A study on customer expectations towards service quality of homestay in Kota Kinabalu, Sabah / Mohammed Irfan Esmadol. (2014) [Student Project] (Unpublished)

F

The influence of design and typography on packaging effectiveness in the perception of the customers (radix fried chicken) / Mohd Ikhmal Fadzil. (2010) [Student Project] (Unpublished)

A study on customer's satisfaction of services towards Pelaburan Mara Berhad (PMB) / Mukhidah Faesol. (2014) [Student Project] (Unpublished)

The combined EWMA-CUSUM control chart with autocorrelation / Abbas Umar Farouk and Ismail Mohamad. (2015) In: International Conference on Computing, Mathematics and Statistics (iCMS2015), 4-5 November 2015, Langkawi Lagoon Resort Langkawi Island, Kedah Malaysia. (Submitted)

The customer makes business company performs better a quantitative study of online customer service effectiveness in motherhood.com.my website / Nur Salwa Fauzan. (2018) Industrial Training. UiTM Cawangan Johor, Segamat, Johor. (Unpublished)

A study on online customer services in Motherhood.com.my/ Nur Salwa Fauzan. (2018) [Student Project]

Intention to consume towards functional foods among senior citizen in Malaysia / Flaviana Ivy Febian and Sharifah Nurafizah Syed Annuar. (2020) Journal of International Business, Economics and Entrepreneurship (JIBE), 5 (2). pp. 56-61. ISSN 2550-1429

The mediating effect of perceived value between service delivery and citizens’ satisfaction on urban transformation centre (UTC) in Malaysia / Ummi Farhani Firdaus. (2024) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

Measuring service performance for Urban Transformation Centre / Ummi Farhani Firdaus, Jasmine Ahmad, and Mahadir Ladisma @ Awis. (2017) Journal of Administrative Science, 14 (2). pp. 1-11. ISSN 1675-1302

Measuring customer satisfaction towards air traffic control service quality provided by Department of Civil Aviation, Kuching / Julie Francis Belen. (2008) [Student Project] Physical copy is available on shelf (Unpublished)

G

The significant of a wayfinding plan for Jong’s crocodile farm and zoo as a factor to add customer satisfaction / Alex Anderian Geling. (2013) [Student Project] (Unpublished)

Hotel website quality influence on customer purchase intention / Muhammad Syazani Ghazali ... [et al.]. (2021) Journal of Tourism, Hospitality and Culinary Arts, 13 (1). pp. 110-122. ISSN 1985-8914 ; 2590-3837

A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali. (2011) [Student Project] (Unpublished)

Clients perception towards the services provided by Yayasan Usaha Maju in Ranau / Halik @ Hanif Fuad Gilong. (2008) [Student Project] Physical item is in process (Submitted)

Patient experience and satisfaction: a study on service quality of Emergency Unit Sibu General Hospital, Sarawak / Caroline Gregory. (2017) [Student Project] Physical copy is available on shelf (Unpublished)

Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

H

A study of service quality of AirAsia / Aziah Haji Affendi Ahmad. (2007) [Student Project] Physical copy is available on shelf (Submitted)

Customers perception of integrity initiatives in University Technology MARA : A case study of University Technology MARA Sarawak / Hajah Oriah Haji Akir ... [et al.]. (2011) [Research Reports] Physical copy is available on shelf (Unpublished)

A Study on the Climate for Creativity and Innovation : A Case Study of a 5 Star Hotel in Kuching, Sarawak / Nazaruddin Haji Hamit ... [et al.]. (2008) [Student Project] Physical copy is available on shelf (Unpublished)

Service quality and students' satisfaction toward the Academic Affairs Division Services: UiTM Sarawak students' perspectives / Mohd Hazizol Haji Sidi Ahmad. (2015) [Entrepreneurship Project] Physical copy is available on shelf (Unpublished)

A study on customer perception towards service quality provided by Tabung Haji’s hostel at Kompleks Tabung Haji Pulau Pinang / Hazlin Hafaris Halib. (2002) [Student Project] (Unpublished)

A study on factors that affect the customer usage of KTM Berhad intercity train services / Khairunnisa Halid. (2006) [Student Project] (Unpublished)

The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa. (2019) [Student Project] (Unpublished)

The level of customer satisfaction on service quality of Mazda service centre at Glenmarie / Siti Salwa Halim. (2015) [Student Project] (Unpublished)

The satisfaction on Takaful service quality among public in Chukai, Kemaman / Faarah Asmaisa Hamad. (2012) [Student Project] (Unpublished)

Enhancing and marketing Kuching International Airport image to its expectation as international airport / Abdul Kadir Hamali. (2003) [Student Project] Physical copy is available on shelf (Unpublished)

Industrial training report: Sabah Electricity Sdn. Bhd. / Nordyiana Fitri Hamid. (2020) Industrial Training. Universiti Teknologi MARA, Sabah. (Unpublished)

An examination of the impact of service quality and customer knowledge towards customer loyalty on Islamic banking / Mohamad Alif Hamidon. (2014) Degree thesis, thesis, Universiti Teknologi MARA Pahang. Physical copy is available on shelf

Factors affecting customer satisfaction among students in fast food restaurant at Sungai Petani / Nor Kartini Hamidun and Nurul Shuhada Mohammad. (2019) [Student Project] (Submitted)

Customers satisfaction on prosthetic and rehab products supplied by JB Prosthetic & Rehab supply in Kota Kinabalu area / Faten Nadia Hamilin. (2013) [Student Project] Physical copy is available on shelf (Unpublished)

Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah. (2010) [Student Project] (Unpublished)

A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron. (2001) [Student Project] (Unpublished)

Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun. (2009) [Student Project] (Unpublished)

The moderating effect of gender between customer quality factors and loyalty toward internet service provider in Malaysia / Muhammad Shafiq Harun. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

Digital food marketing trend: good or bad for consumers? / Dr. Rabitah Harun, Nurul Hayani Abd Rahman and Dr. Law Kuan Kheng. (2023) In: FBM INSIGHTS. Universiti Teknologi MARA, Kedah, Universiti Teknologi MARA, Kedah, pp. 37-39. ISBN 2716-599X

Customer perception towards service quality provided by Tabung Haji Seremban / Zuhairah Hasan and Ridhawati Hj. Zakaria. (2009) [Research Reports] (Unpublished)

A study of on-line payment awareness in Terengganu: a case of e-services offered by government / Mimi Zazira Hashim, Roziana Ahmed and Mohd Khirzan Badzli Abd Rahman. (2008) [Research Reports] (Unpublished)

The relationship between customer satisfaction and service quality towards TM global products at Petaling Jaya / Nor Hasidah Hashim. (2011) [Student Project] (Unpublished)

Customer satisfaction on e-SERVQUAL in Islamic online banking services / Nurhazirah Hashim …[et al.]. (2017) Advances in Business Research International Journal, 3 (2). pp. 1-8. ISSN 2462-1838

Factors determining service performance at Micrologixz Computer Technology service repairs / Siti Nuraishah Hashim. (2017) [Student Project] Physical copy is available on shelf (Unpublished)

A study of customer saving services expectation at Lembaga Tabung Haji Selangor / Hasmi Bin Hassan. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The relationship between job satisfaction and job effectiveness among employees at Jabatan Ketua Menteri, Ayer Keroh Melaka / Muhaiza Hassan. (2006) [Student Project] (Unpublished)

ENT530: Klinik Dr. Fauziah / Norzarifah Hazizan … [et al.]. (2019) [Entrepreneurship Project] (Unpublished)

Enhancing service quality and customer satisfaction: case study of PUSPAKOM Sarawak / Exquande Hazmee. (2010) [Student Project] Physical copy is available on shelf (Unpublished)

Service employees' acceptance of hotel front office systems : A test of technology acceptance model / Mohamad Abdullah Hemdi. (2009) ESTEEM Academic Journal, 5 (2). pp. 1-19. ISSN 1675-7939

A study on customer satisfaction towards driving institutions in Inanam, Sabah / Evelyn Henry. (2012) [Student Project] Physical copy is available on shelf (Unpublished)

Factors that contribute to customer loyalty towards Telekom Malaysia Kuantan / Nurul Huda Hj Ismail. (2013) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Measuring service quality towards customer expectation and perception: a study of Klinik Kesihatan Jalan Masjid (Polyclinic Mosque Road) Kuching / Jaredi @ Shamsuddin Hj Lungki. (2009) [Student Project] Physical copy is available on shelf (Submitted)

Customer's Satisfaction Towards the Counter Service : A Study at the Immigration Department, Kota Kinabalu, Sabah. / Salina Hj. Ahad. (2011) [Student Project] (Unpublished)

Investigate the impact of relationship marketing orientation on customer loyalty / Faizam Horian. (2011) [Student Project] Physical copy is available on shelf (Submitted)

Students' satisfaction level towards service delivery of Academic Affairs Department, UiTM Sarawak / Nurul Huda. (2014) [Student Project] Physical copy is available on shelf (Unpublished)

Improving the public service delivery through client charter: a case study at Malacca Road Transport Department, UTC Malacca / Norhazimah Husain and Zaynor Ashiqin Abu Bakar. (2013) [Student Project] (Unpublished)

A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain. (2011) [Student Project] (Unpublished)

Consumer complaint behavior: factors that influence consumer in Baling district to complaint / Shahira Hussain. (2017) [Student Project] Physical copy is available on shelf (Unpublished)

Case study of motivating factors of product innovation at Oscapower Sdn Bhd in Menggatal, Sabah / Adryshia Hussin. (2018) [Student Project]

Customer's perception of service quality and satisfaction in Islamic bank / Nurul Ain Amani Hussin. (2018) [Student Project] Physical copy is available on shelf (Submitted)

The effectiveness of promotional activities towards creating customer awareness at Melaka International Trade Centre (MITC) / Suhailey Hussin. (2007) [Student Project] (Unpublished)

I

A study on customer level of satisfaction toward counter service at Majlis Daerah Papar / Dg. Salawati Ibrahim. (2007) [Student Project] Physical item is in process (Submitted)

The relationship and importance of services provided by the City Bayview Hotel Malacca towards customer satisfaction / Lenda Ibrahim. (1998) [Student Project] (Submitted)

Perception of customers on the most important criteria to be effective salesperson in TPM Technopark Sdn Bhd / Mohamad Zaini Ibrahim. (2011) [Student Project] (Unpublished)

Service quality: evaluation on transaction services in Tabung Haji Banda Kaba, Melaka / Mohammad Ariff Ibrahim. (2006) [Student Project] (Unpublished)

Food marketing: the influence of organic greenwash towards Malaysian consumers' trust: a conceptual paper / Muhammad Azman Ibrahim, Rafiatul Adlin Mohd Ruslan and Thong Foong Yen. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 135-141. ISSN 2462-1838

Examining the antecedents of rapport for determining customer retention and word-of-mouth in Malaysia private institutions of higher education / Nawawi Ibrahim. (2021) PhD thesis, thesis, Universiti Teknologi MARA.

The assessment of service counter delivery by Tabung Haji Kuala Terengganu / Nor Asmahani Ibrahim. (2006) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Patient satisfaction towards service quality at Pharmacy Department in Hospital Sultan Abdul Halim / Norashikin Ibrahim. (2018) [Student Project] (Submitted)

Case Study : D&N Energy Enterprise / Nurul Jannatul Naimah Ibrahim. (2021) [Entrepreneurship Project] (Unpublished)

Fundamentals of Entrepreneurship (ENT300) : Homelicious Seafood Burger / Nurzahidah Ibrahim ...[et al.]. (2015) [Entrepreneurship Project] Physical copy is available on shelf (Unpublished)

Assessing customer perception towards service quality (tangibility, reliability and responsiveness) at Section of Contribution EPF Kuantan / Sheha Ibrahim. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

Customer service at Companies Commission of Malaysia (Suruhanjaya Syarikat Malaysia or SSM), Melaka / Mohd Zaki Shazwani Idris. (2010) [Student Project] (Unpublished)

The effectiveness of promotional mix done by Pusat Zakat Melaka (PZM) to create customers' awareness in Melaka Tengah area in fulfilling their zakat obligation / Zurhaida Impian. (2008) [Student Project] (Unpublished)

Case study focusing on services provided by Globalart Bandar Sierra in Kota Kinabalu, Sabah / Susilawaty Inderan. (2021) Industrial Training. Universiti Teknologi MARA, Sabah. (Unpublished)

Customers' awareness towards products offered by Budayatama Corporation Sdn Bhd / Rafidah Isa. (2007) [Student Project] (Unpublished)

Attributes influencing young home buyer’s purchase decision / Farah Merican Isahak Merican...[et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, p. 26. ISBN 9789670314563

Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail. (2018) Other. Bachelor of Business Administrations (Hons) Marketing, Segamat, Johor. (Unpublished)

A study on customers’ perception towards the information counter, MunLoong-Hankyu Jaya Bangsar, Kuala Lumpur / Rohaya Ishak. (1998) Degree thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

A study on the effects of service quality on customer satisfaction towards bus transit in Malacca Central / Siti Aisyah Ishak and Nurul Hidayah Moktarroji. (2013) [Student Project] (Unpublished)

Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad. (2011) [Student Project] (Unpublished)

The influence of customer incivility towards deviant behaviour: a case study of casual restaurant frontline employees in the Klang valley, Malaysia / Tasnimul Islam and Fahmi Sarin. (2022) Voice of Academia (VOA), 18 (1): 9. pp. 91-99. ISSN 2682-7840

Service quality and customer satisfaction towards banking sector: A case study of Bank Persatuan / Aliya Huda Ismail. (2015) [Student Project] (Unpublished)

Factors influencing the effectiveness of The New Straits Times Press (M) Bhd Kuantan branch's distribution system / Anis Nadia Ismail. (2007) [Student Project] (Unpublished)

Students' satisfaction towards academic advising service / Azianti Ismail … [et al.]. (2021) Asian Journal of University Education (AJUE), 17 (3): 8. pp. 291-298. ISSN 2600-9749

Measuring supplier’s service quality and customer satisfaction using servqual / Hirun Azaman Ismail. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

The roles of employees coaching towards employee outcomes / Nursaadatun Nisak Ahmad, Ida Rosnita Ismail and Azman Ismail. (2017) Social and Management Research Journal (SMRJ), 14 (2). pp. 72-88. ISSN 1675-7017

The vital components of hipster cafe that affect millennials’ satisfaction / Intan Rafidah Ismail and Nur Iman Aqilah Shahril. (2016) [Student Project] (Unpublished)

The factors that inluence consumer determinations to purchase organic vegetables: Case study at TESCO Kota Bharu / Mohd Hafiz Ismail. (2012) [Student Project] (Unpublished)

Telekom Malaysia Berhad: the study on customers satisfaction through door to door sales activity / Mohd Khairul Ismail. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan. Physical copy is available on shelf

A study on the level of customer satisfaction towards physical distribution services provided by BERNAS Perdana Sdn. Bhd. / Noorhani Ismail. (1999) [Student Project] (Submitted)

A study on service quality and student satisfaction at Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia (UUM) / Nor Syakiroh Ismail and Siti Shakinah Abu Masor. (2018) [Student Project] (Unpublished)

Exploring the customer's expectation towards shuttle service by KTMB / Noraini Ismail. (2004) [Student Project] Physical copy is available on shelf (Unpublished)

Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Factors affecting customer satisfaction based on service quality dimension in the electricity sector : a study in SESB Kudat, Sabah / Nur Hasana Ismail. (2018) [Student Project] (Unpublished)

A study on physical distribution functions practiced by NSTP (M) berhad within Kuala Terengganu / Rusnah Ismail. (1998) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

A study on service consistencies provided by food and beverage department of Hotel UiTM Terengganu for the year 2001 / Ruzlita Ismail. (2002) [Student Project] (Submitted)

The antecedents and influence of consumer relationship proneness towards perceived relationship quality and customer loyalty of apparel retailing industry in Malaysia / Siti Ilmiah Ismail. (2014) In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

The relationship between service quality towards customer satisfaction at Parkson Grand Mahkota Parade / Siti Radhiah Ismail. (2014) [Student Project] (Unpublished)

Service quality, customer satisfaction and customer loyalty: A case study on digi service centre Jalan Kulas, Kuching, Sarawak / Mark Biga. (2016) [Student Project] Physical copy is available on shelf (Unpublished)

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Customer satisfaction towards hostel services : a case study on Kinabalu hostel / Herry J Mining. (2012) [Student Project] Physical copy is available on shelf (Unpublished)

A study on customers satisfaction towards the customers service provided by the Dewan Bahasa dan Pustaka, Kota Kinabalu, Sabah / Christofer J. Molie. (2006) [Student Project] Physical item is in process (Submitted)

A study of customer satisfaction level on the services provided by PDB - commercial sales department / Ahmad Fuzairijane Jaafar. (2000) [Student Project] (Submitted)

Customer awareness and acceptance towards Billion Marketing's in-house brand for leather products 'RORINE' / Mazumi Jaafar. (1998) Degree thesis, thesis, Institut Teknologi MARA (ITM). Physical copy is available on shelf

Responsiveness of TM Touch in handling customer complaints towards company’s performance and customer loyalty / Mardhiah Jaalam. (1999) [Student Project] (Submitted)

The critical success factors of e-CRM implementation in Saudi companies / Mazen Abdul Jabbar. (2011) PhD thesis, thesis, Universiti Teknologi MARA (UiTM). Physical copy is available on shelf

Late delivery order from PETRONAS MITCO Japan to customer / Che Hamiza Jafar. (1999) [Student Project] (Submitted)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid. (1998) UNSPECIFIED thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

Factors that lead to customer satisfaction towards online banking / Nur Shafeeka Jailani and Wan Nur Dini Sabrina Wan Azmi. (2018) [Student Project] (Unpublished)

Public satisfaction towards public hospital : a case study focusing on Kota Kinabalu, Sabah / Akalili Nur Sakinah Jaini and Farah Shamin Mohd Azim Khan. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

Religiosity and attitude influence on muslims’ intention to visit homestays in Sabah, Malaysia / Azrin Jalasi and Sylvia Nabila Azwa Ambad. (2022) Voice of Academia (VOA), 18 (1): 2. pp. 14-28. ISSN 2682-7840

Evaluating service quality of Total Hospital Information System (THIS): a case study at Hospital Sungai Buloh / Nurul Azilah Jalil. (2015) Masters thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

A systematic review on consumer behavior toward plastic consumption in Asian countries / Nur Syafiqah Khalisah Jallaludin …[et al.]. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 150-158. ISSN 2462-1838

The importance of consumer perception towards willingness to pay of Sarawak layered cake / Noor Ashyikin Jamali. (2018) [Student Project] Physical copy is available on shelf (Submitted)

Intention to use mobile customer relationship management (mcrm) in hotel industry / Marzita Jamaluddin. (2013) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on the KTM komuter’s customer service performance provided by the tele-marketeer team / Norzatulcima Jamaluddin. (1996) [Student Project] Physical copy is available on shelf (Unpublished)

A study of customer acceptance towards Streamyx products offered by Telekom Malaysia (TM) Berhad, Melaka / Nur Eirna Jamaluddin. (2009) [Student Project] (Unpublished)

Tenants satisfaction towards the facilities provided by Technology Park Malaysia / Siti Ainun Mardiah Jamaludin. (2008) [Student Project] (Unpublished)

Customer satisfactions toward services provided by the customer service representative (CSR) at Agro Bank (Kota Kinabalu branch) / Gladys Juita James Noah. (2008) [Student Project] Physical item is in process (Submitted)

The relationship between perceived service quality and perceived service value towards customer revisit intention / Philipia Jamine. (2013) [Student Project] (Submitted)

Challenges faced by Faiza Marketing Sdn. Bhd. (FMSB) in creating customer awareness through promotion activities / Hariana Jamingan. (2009) [Student Project] (Unpublished)

Factors that affecting customers' choice of travel agent at Kota Kinabalu, Sabah / Nur Ezzatina Jamran. (2018) [Student Project]

Relationship between customer experience and customer satisfaction in Staffield Country Resort / Nur Amalina Jamzit. (2017) [Student Project] Physical copy is available on shelf (Unpublished)

A study of students perception on the quality of services in the Academic Affairs Division (AAD) of UiTM Cawangan Sabah / Hamisah Janah and Irlianie Iraman. (2006) [Student Project] Physical item is in process (Submitted)

Measuring customers satisfaction: a case study at Courts Mammoth Berhad, Kuching / Hassiah Janaidi. (2003) [Student Project] Physical copy is available on shelf (Unpublished)

Factors that contribute to the success of consultant of Putra & Associates / Kamesah Japar. (2009) [Student Project] Physical item is in process (Submitted)

A study on factors influencing the SERVQUAL (Service Quality) in Perbadanan Putrajaya / Nurul Hamizah Jaslee. (2009) [Student Project] (Unpublished)

Sibu Water Board (SWB) service quality and impact to customer satisfaction / Anjal Jawan. (2015) [Student Project] Physical copy is available on shelf (Submitted)

Customers satisfaction towards Bunibon Lodge services / Charlene Nita Jawatin. (2011) [Student Project] Physical item is in process (Submitted)

Determine factors influencing customer experience that affects customer satisfaction towards takaful product in Ikhlas Consultant & Services Johor Bahru / Nur Alyani Ja’afar. (2011) [Student Project] (Unpublished)

A study on customers' satisfaction towards Tabung Haji by using service quality dimension / Zahrul Hisyam Jefrry. (2015) [Student Project] (Submitted)

Customer satisfaction on internet services of Pustaka Negeri Sarawak / Ahmad Soffian Jemadi. (2003) [Student Project] Physical copy is available on shelf (Unpublished)

A study on customers’ satisfaction towards the quality of service counter at Samarahan district office / Watson Jembu. (2016) [Student Project] Physical copy is available on shelf (Unpublished)

Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor. (2014) [Student Project] Physical copy is available on shelf (Unpublished)

A study of purchasing behavior of consumer in Kota Kinabalu on aquaculture fish / Mianie Joe. (2010) [Student Project] Physical copy is available on shelf (Unpublished)

The realization of politeness through linguistic and non-linguistic features at service encounters / Alauyah Johari … [et al.]. (2007) [Research Reports] (Unpublished)

Service quality and student satisfaction at UiTM Samarahan’s cafeteria / Alvey John & Patricia Maong. (2018) [Student Project] Physical copy is available on shelf (Unpublished)

Customer's level of satisfaction towards counter service: A study at TM Point / Edward Liding John. (2007) [Student Project] Physical copy is available on shelf (Unpublished)

Relationship between service quality and customer satisfaction in ferry transportation in Labuan - Wawasan Perdana Ferry / Stephanie John. (2015) [Student Project] (Unpublished)

Customers satisfaction towards Kedai Rakyat 1 Malaysia (KR1M), G-Mart Supermarket and The Store Pacific Milimewa in Inanam, Sabah / Esther Nelly Joseph and Harbiah Hamsya. (2013) [Student Project] Physical copy is available on shelf (Unpublished)

Telekom Malaysia: customer satisfaction towards centrex services in Kota Kinabalu area / Roslinda Juanis. (1999) [Student Project] (Submitted)

The customer satisfaction on drinking water / Liliana Jessy Jubin. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

The role of perceived service recovery as the mediator between relationship intention and customer satisfaction in the airline industry in Sabah / Abdul Hafidz Juimin. (2016) [Student Project] Physical copy is available on shelf (Unpublished)

A study on the customer perception towards tailoring service provided by Afie Enterprise in Kota Kinabalu area / Jufaidah Julijin. (2008) [Student Project] Physical item is in process (Submitted)

Customer satisfaction towards Poslaju National Courier Kota Kinabalu / Ernah Jumadi. (2006) [Student Project] Physical item is in process (Submitted)

Customer perception towards service environment in terms of ambient condition provided by Telekom ( consumer sales ) in Kota Kinabalu / Hazurah Jumatdin. (2010) [Student Project] Physical item is in process (Submitted)

Customer satisfaction towards online shopping using smartphone in Kota Kinabalu / Dayang Suhaila Asyikin Jun. (2019) UNSPECIFIED thesis, thesis, Universiti Teknologi MARA, Sabah. Physical item is in process

Customer satisfaction towards online shopping: the awareness of gharar in online shopping aming students of diploma in muamalat at UiTM Dungun during COVID-19 era / Nur Ideeza Aina Junaidi. (2022) [Student Project] (Submitted)

To study the relationship between service quality and customer satisfaction of Y- Centre / Mohd Norman Junit and Mohammad Harith Azaman. (2016) [Student Project] (Unpublished)

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Service quality and customer satisfaction towards counter service in Road Transport Department (JPJ) at Sungai Petani, Kedah / Nur Aimi Solehah Kamaludin and Nur Adawiyah Khairulhasni. (2019) [Student Project] (Submitted)

A study of customer satisfaction on Mazda at Cycle & Carriage Bintang Berhad / Shahrul Akmal Kamaruddin. (1997) [Student Project] (Submitted)

Business Plan : Food And Beverages Service D’BAHTERA Restaurant / Nur Atiqah Kamarudin ... [et al.]. (2009) [Entrepreneurship Project] (Unpublished)

The acceptance of Bank Rakyat services through their corporate social responsibilities (CSR) provided by Bank Rakyat Jasin Melaka / Robieahton Kamarudin. (2008) [Student Project] (Unpublished)

The implications of Covid-19 pandemic on consumer burden in Malaysia: an analysis / Siti Nurhazwani Kamarudin, Nur Syuhada Jasni and Zuraina Sal Salbila Mohamed. (2021) Journal of International Business, Economics and Entrepreneurship (JIBE), 6 (2). pp. 82-95. ISSN 2550-1429

Antecedents of customer loyalty towards private commercial banks in Bangladesh / Md Wasiul Karim and Mohammad Abdul Matin Chowdhury. (2021) Management & Accounting Review (MAR), 20 (2): 2. pp. 35-57. ISSN 2550-1895

Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim. (2011) [Student Project] (Unpublished)

Customer satisfaction towards products and services provided by KOPEKS / Noratika Karim. (2013) [Student Project] Physical copy is available on shelf (Unpublished)

An initial study of DPMM's performance in promoting Malay enterpreneurs / Roszianah Kasim. (2006) [Student Project] (Unpublished)

Towards delighting your customer / Hamidah Kassim. (2004) Info PinTAR (2). pp. 1-10. ISSN 1675-9907

Customer satisfaction towards operation counter services at Amanah Saham Nasional Berhad, Melaka Branch / Kamarul Farid Kassim. (2010) [Student Project] (Unpublished)

A study on customers satisfaction toward servicescape at Kota Kinabalu International Airport (KKIA) Terminal 2 / Khairol Azwan Kassim. (2011) [Student Project] Physical copy is available on shelf (Unpublished)

Analysis on retailers perceptions and preferences towards the Jasmine Super New / Norhasimah Kassim. (1999) [Student Project] (Submitted)

A study on factors that influencing salesperson performance at Perodua Paccar Motors / Siti Zulaikha Kefly. (2007) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

A study on facilities and level of service provided by KSM for a long distance express bus service / Marziana Khalid. (1993) Diploma thesis, thesis, Universiti Teknologi MARA.

The impact of servicescape dimensions towards customer satisfaction at theme restaurants in Melaka / Nurul Amirah Khalid. (2018) [Student Project] (Unpublished)

The ministry of Domestic Trade and Consumer Affairs (MDTCA): a study on the effectiveness of consumer campaigns / Siti Khatijah Khalid. (2006) [Student Project] Physical item is in process (Submitted)

Case Study : Ramly Food Processing Sdn Bhd / Siti Aishah Khalil. (2021) [Entrepreneurship Project] (Unpublished)

Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli. (2016) [Student Project] (Unpublished)

Fundamental Of Entrepreneurship (Ent 300) Pandora Box / Yean Laura Kunyir…[et al.]. (2010) [Entrepreneurship Project] Physical copy is available on shelf (Unpublished)

The effect of perceived usefulness, perceived ease of use, trust, attitude and satisfaction into continuance of intention in using Alipay / Florentina Kurniasari, Nadiah Abd Hamid and Chen Qing hui. (2020) Management & Accounting Review (MAR), 19 (2): 7. pp. 132-150. ISSN 2550-1895

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Customer satisfaction with Kedai Rakyat Satu Malaysia / Lisa Laga and Jenny Lucas. (2016) Masters thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak, Kampus Samarahan. Physical copy is available on shelf

Marketing plan for Integrated Services Digital Network (ISDN) focussing on major business sales Kota Kinabalu / Halijah Laini. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Customers perception towards the quality service of MATRADE Sabah / Nurhayati Lajim. (2006) [Student Project] Physical item is in process (Submitted)

Exploring the importance of customers database in increasing customer loyalty : a case study at the Grand Beach Resort Port Dickson / Nur Liyana Lajis. (2017) [Student Project] Physical copy is available on shelf (Unpublished)

Service quality and customer satisfaction: a case study of customer service in Jabatan Pengangkutan Jalan (JPJ) WPKL / Mohd Iskandar Lamat. (2016) [Student Project] Physical copy is available on shelf (Submitted)

Customer Satisfaction on Services offered by Pos Laju Sungai Merah, Sibu, Sarawak / Aja Langgit. (2015) Degree thesis, thesis, Universiti Teknologi MARA Sarawak,Kampus Samarahan. Physical copy is available on shelf

Exploring the understanding of customer service provided by Sabah Ports Sdn Bhd / Hasmina Lani. (2009) [Student Project] Physical item is in process (Submitted)

A study on customer level of satisfaction towards Daya Mara Cafe in Universiti Teknologi MARA Cawangan Sabah / Rohami Lassim. (2006) [Student Project] Physical item is in process (Submitted)

Load factors & service quality of the Berjaya Air schedule flight to Tioman / Lee Kuan Vu. (1995) [Student Project] Physical copy is available on shelf (Unpublished)

Event management knowledge domains as the antecedents for successful cultural events in Malaysia / Qistina Donna Lee Abdullah. (2014) PhD thesis, thesis, Universiti Teknologi MARA. Digital copy is downloadable on MyKM Portal

Relationship between promotion effectiveness and promotion mix of DNA Asia ICT Sdn. Bhd. / Farino Santani Lian. (2009) [Student Project] (Unpublished)

Customer satisfaction towards mobile telecommunication service providers / Maylissa Pantan Likau. (2016) [Student Project] Physical copy is available on shelf (Unpublished)

Fundamentals of entrepreneurship (ent 300) case study on Easy Access Bookstore / Stephanie Hubung Liwan …[et al.]. (2011) [Entrepreneurship Project] Physical copy is available on shelf (Unpublished)

A study on service quality and customer satisfaction for counter services at Penampang Municipal Council / Nancy D. Lojium. (2007) [Student Project] Physical item is in process (Submitted)

A study on consumer awareness on islamic banking services among non-muslims market in Kota Kinabalu, Sabah / Venitha Lojuti. (2009) [Student Project] Physical item is in process (Submitted)

Customer perception on the adoption of self-service technologies in Klang Valley/ Azlinda Hakim Lokman Hakim, Hairunnisa Mohamad Ibrahim and Pauline Tang Pei Lin. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (1). pp. 200-216. ISSN 1985-8914 ; 2590-3837

Market orientation, service quality and business performance of hotels in Klang Valley of Malaysia / Muhammad Bonnie Lopez. (2010) Masters thesis, thesis, Universiti Teknologi MARA (UiTM). Physical copy is available on shelf

Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman. (2013) [Student Project] (Unpublished)

A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris. (2001) [Student Project] (Unpublished)

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Service innovation in the Indonesian tourist village industrial cluster: evidence from the Lombok tourism corridor / Lalu M. Furkan ...[et al.]. (2019) In: Academic Conference on Social Sciences. (Submitted)

A basic study on the demand and problems face by micro-computer vendors / Noor Azlina Maarof. (1995) Diploma thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

Assessing satisfaction level among car purchaser in Malaysia empirical study of Perodua Sabah region / Faerozh Madli. (2013) [Student Project] (Unpublished)

A study on factors that influence the small traders in making the successful business: a case on Pasar Tani Kekal in Jerantut, Pahang / Adhariana Mado. (2013) Industrial Training. Bachelor of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

A Study of the Factors That Affect the Effectiveness of Counter Service towards Customer Satisfaction: A Case Study OF Student Affairs Division, Uitm Kedah / Mohamad Noor Faiez Mahadi...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

Rebranding of corporate identity, Wet World Shah Alam / Siti Fatimah Mahat. (2013) [Student Project] Digital copy is downloadable on MyKM Portal (Unpublished)

A study on customer satisfaction towards services provided by birth and death National Registration Department at Kota Kinabalu / Mohd Saifulzaman Mahdi. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

The determinants of user satisfaction of engineering maintenance system (EMESYS) in the Malaysian army / Nurul Shahnaz Mahdzan …[et al.]. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 225-241. ISSN 2462-1838

Integrating competency based-management into individual development plan for university staff / Mohamad Nasaruddin Mahdzir …[et al.]. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 117-128. ISSN 2462-1838

Comparative measurement of customer satisfaction based on their expectation and perceived value towards Bayo service / Mohd Wahyuddin Mahmood. (2008) [Student Project] (Unpublished)

Sistem penerbangan Malaysia: kajian ke atas bilangan penumpang, jumlah pengendalian kargo dan kiriman dari 1972 hingga 1988 / Maizan Mahmud. (1989) Diploma thesis, thesis, Insititut Teknologi MARA. Physical item is in process

Understanding customer orientation behaviour: a study on non-academic staff in UiTM Kuala Terengganu / Syahrul Hezrin Mahmud, Fatimah Zainab Dzulkifli and Najdah Abd Aziz. (2011) [Research Reports] Physical copy is available on shelf (Unpublished)

Determinants of consumer online reviews / Mursyida Mahshar...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 31. ISBN 9789670314563

Investigation of service quality towards customer satisfaction at Melaka River Cruise / Mohamad Hafizudin Majid, Nurul Jannah Cheremi and Nurul Shahira Razali. (2014) [Student Project] (Unpublished)

Gaining customer loyalty through online services / Azrain Makbul. (2010) [Student Project] Physical item is in process (Submitted)

The effectiveness of service quality at Perodua Tawau / Kartini Sitti Asmah Makulan @ Kilau. (2007) [Student Project] Physical item is in process (Submitted)

A study on benefit sought by Employees Provident Fund Social Security Training Institute (ESSET) customers towards the services offered in Selangor / Rosmaryati Malik. (2002) [Student Project] (Unpublished)

The influence of familiarity and customer involvement on customer service experience in Malaysian public higher education industry / Mazlina Mamat, Cheam Chai Li and Nik Nor Hasimah Nik Ismail. (2013) [Research Reports] (Unpublished)

Co-operative business: It’s ability to meet customer satisfaction / Norudin Mansor and Ahmad Syazli Abd Halim. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

A Study on customer satisfaction towards services provided by MITI Sabah Branch / Roslina Mappahli. (2006) [Student Project] (Unpublished)

Tourist experience with the Melanau homestay in Mukah, Sarawak / Douglas Marcos Tadi. (2016) [Student Project] Physical copy is available on shelf (Unpublished)

A study on manufacturers behavior towards tax evasion of sales tax in Inanam, Menggatal and KKIP imposed by Royal Malaysia Customs Departments / Valentino Mark James. (2013) [Student Project] Physical copy is available on shelf (Unpublished)

Customer satisfaction towards service quality in fast food restaurants / Siti Nur Zuraida Mas Wan & Nurul Aryani Jafri. (2017) [Student Project] (Unpublished)

A study on marketing campaign by Bank Simpanan Nasional Malacca Main Branch / Roslee Maslie. (2001) [Student Project] (Submitted)

The effectiveness of promotional efforts towards Nestle beverages / Nur Hazwani Masor@Mansor. (2007) [Student Project] (Unpublished)

Public transportation issues among tourists in Kuala Lumpur / Muhammad Khairani Masran. (2021) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Post-purchase behavior: consume complaint behavior / Azmi Mat...[et al.]. (2014) In: TeSSHI 2014- Technology, Science Social Sciences, Humanities, 5 & 6 Nov 2014, One Hotel Helang, Langkawi Kedah Malaysia.

The relationship between job satisfaction and health-related quality of life (HRQOL) amongst administrative workers in selected government bodies, Shah Alam / Khalid Amin Mat. (2010) Masters thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

Customer satisfaction towards the effectiveness of insurance agent : the case of Kota Belud / Mohd Hizami Mat. (2012) [Student Project] Physical copy is available on shelf (Unpublished)

The application of Hackman and Oldham’s job characteristics model to job satisfaction: view point from fast food outlet’ managers / Syukrina Alini Mat Ali , Noor Azzah Said and Rudzi Munap. (2012) [Research Reports]

Analyzing the fraud awareness from UiTM Pahang's academic staff perspectives / Mohamad Ridhuan Mat Dangi and Noor Hasimah M. Yacob. (2013) In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia.

Factors that contribute to user satisfaction toward Perpustakaan Sultanah Bahiyyah, Universiti Utara Malaysia / Norhidayatul Akma Laily Mat Daud and Siti Syafiqah Johor@Johar. (2019) [Student Project] (Unpublished)

A study of local customer perception on quality of counter services provided by Tabung Haji (TH) / Suhaini Mat Daud. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Entrepreneurship : NeoNet / Mohd Nazri Mat Hasssan ... [et al.]. (2002) [Entrepreneurship Project] (Unpublished)

The impact of service quality on customer choice towards private hospital: a case study in USAINS / Nur Hafizah Mat Husain. (2015) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on secondary school students awareness toward the existence of JAIPETRA College within Kota Bharu area / Aminuddin Mat Jusoh. (1999) [Student Project] (Submitted)

Relocation of Air Asia services at KKIA : impact on customer satisfaction / Muhammad Nazmie Mat Nasir and Falnidah Jabin. (2016) [Student Project] (Unpublished)

Factors that influence customer’s purchase intention of organic and healthy food in Kota Bharu / Muhammad Hafizuddin Mat Nawi. (2012) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Cross sectional study towards customer churn: a case in TNB Kota Bharu / Noor Mardhiah Mat Nawi. (2013) [Student Project] (Unpublished)

A study on customer satisfaction of selected companies on equipment leasing service at Dungun Terengganu / Abuzar Al-Gefari Mat Ramly. (2012) [Student Project] (Unpublished)

A study on customer satisfaction toward service quality at Bank Rakyat Beaufort branch / Mohd Nurul Iman Mat Saad. (2010) [Student Project] Physical item is in process (Submitted)

Factors influencing the adoption of e-payment: an empirical study in Malaysia / Intan Syafinaz Mat Shafie ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 53-62. ISSN 2462-1838

Examine the level of customer satisfaction towards service quality provided by SOCSO Melaka / Norsham Azeanti Mat Zaki. (2009) [Student Project] (Unpublished)

Market acceptance of herbal-based skin care products in Kuching for Sarakraf Sdn. Bhd. / Vloreen Nity Mathew and Ardiana Mazwa Raudah. (2010) Masters thesis, thesis, Universiti Teknologi MARA, Sarawak. Physical copy is available on shelf

The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]. (2010) In: ReCAMSS 2010, UiTM Cawangan Kedah.

A study of factors that influence the hand phone purchase among teenagers in Kota Bharu (case study of secondary school) / Fatin Nabila Mazlan. (2014) [Student Project] (Unpublished)

Quick serve restaurant (QSR) in petronas mesra convenience store and its acceptance by Malaysian consumers in regards to their lifestyle - fast food preferences. / Khairul Hisham Mazlan. (1998) [Student Project] Physical copy is available on shelf (Unpublished)

Factors influencing customers patronizing ethnic restaurant: a case study on Thai restaurant / Nur Sakinah Mazlan. (2020) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Factor that affecting customer's decision in using Tabung Haji ATM services among Tabung Haji customer in Rompin, Pahang / Najwa Aliena Md Ali. (2017) [Student Project] Physical copy is available on shelf (Unpublished)

The influence of social media towards guest visit intention to hotel industry / Norfaqihah Mohd Yusoff and Anis Hazwani Alam. (2021) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The relationship between quality service by Enterprise Wide Risk Management (EWRM) towards customer satisfaction / Nurzalina Md Azlan. (2011) [Student Project] (Unpublished)

Patient perceived service quality towards counter service in Hospital Sultan Ismail Johor Bahru / Masdita Md Dan and Hamizah Abdul Hamid. (2019) Masters thesis, thesis, Universiti Teknologi Mara Cawangan Johor.

A study on the effectiveness of promotion for Islamic product at Agrobank Segamat / Norshafiqah Md Dasuki. (2011) [Student Project] (Unpublished)

Online shopping during MCO: what consumers should know in dealing with sellers on social media? / Suria Fadhillah Md Pauzi, Azniza Ahmad Zaini and Muhammad Asyraf Azni. (2021) ASEAN Entrepreneurship Journal (AEJ), 7 (1). pp. 1-5. ISSN 2637-0301 (e-ISSN)

The effectiveness of service quality by Jabatan Agama Islam Wilayah Persekutuan (JAWI) towards customer satisfaction / Mohamad Idham Md Razak … [et al.]. (2014) In: International Conference on Islamic Business, Art, Culture & Communication (ICIBACC 2014). Division of Research and Industry Linkages, UiTM Melaka, Alor Gajah, p. 32.

Factors influencing patrons’ tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]. (2017) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-16. ISSN 1985-8914 ; 2590-3837

The e-service quality of e-commerce websites: what do customers look for?/ Sabiroh Md Sabri... [et al.]. (2022) Jurnal Intelek, 17 (1): 25. pp. 257-267. ISSN 2231-7716

Customer perception on service quality for Bayu Balau Beach Resort (hotel & chalet) / Mohammad Nur Asyraf Md Sahlan. (2017) Degree thesis, thesis, Universiti Teknologi MARA, Johor. Physical copy is available on shelf

User satisfaction towards reference librarian behaviours among Bachelor of Science in Information Studies (Hons.) (Library & Information Management) (lM224) in UiTM Kedah / Muhammad Aizat Md Said. (2012) [Student Project] Digital copy is downloadable on MyKM Portal Physical item is in process (Submitted)

The role of user experiences towards responsive web / Saidatul Amalina Md Salleh Huddin and Muhamad Fairus Kamaruzaman. (2018) International Journal of INTI, 22 (SI). pp. 89-94. ISSN 0126-5822

Customer preferences on master bedroom furniture / Nur Nazariah Md Tahir. (2014) [Student Project] Digital copy is downloadable on MyKM Portal Physical copy is available on shelf (Unpublished)

The effectiveness of service quality in Gerbang Media PrintHub PLT printing services / Nurul Athirah Md Yazid. (2018) [Student Project] (Unpublished)

The relationship between dimensions of compensation satisfaction and employee performance among the employees of UBF Maintenance Sdn. Bhd / Nurdiyanah Md Yunus, Munira Mohd Ramadhan and Izura Ismail. (2012) [Student Project] Physical copy is available on shelf (Submitted)

The effect of E-WOM on customer purchase intention / Sari Nong Wahayu Md Yusup. (2017) [Student Project] Physical copy is available on shelf (Unpublished)

Measuring service quality / Rosliza Md Zani ... [et al.]. (2020) FBM Insights, 2. pp. 14-16. ISSN 2716-599X

Influencing factors towards customer's choice of Umrah travel agencies / Nur Aliaa Diyana Md. Hanif. (2018) [Student Project] (Unpublished)

Satisfaction level among customers toward the service-quality given by the staff counter of Tabung Haji, Kota Kinabalu / Shahfri Md. Muktah. (2006) [Student Project] Physical item is in process (Submitted)

The impact of the economic crisis to Harian Metro in terms advertisement and readership / Mohammed Zulfadhli Md. Sa’at. (1999) [Student Project] (Submitted)

Kajian mengenai keberkesanan sistem penjualan dan penempahan tiket berkomputer, perkhidmatan bas Ekspres Nasional Berhad di Kuala Lumpur / Abdul Rashid Md. Shah ... [et.al]. (1987) [Student Project] Physical item is in process (Unpublished)

The satisfaction on customer service provided by Lembaga Tabung Haji Negeri Sabah / Noorsuanah Md. Yaakop @ Yaakub. (2007) [Student Project] Physical item is in process (Submitted)

A study of customer satisfaction towards services provided in Taman Lagenda Langkawi / Fawiza Md.Sawi. (2003) [Student Project] (Unpublished)

The level of customer satisfaction towards service quality provided by IBFIM / Nur Izzatul Md.Shukri. (2008) [Student Project] (Unpublished)

Customer satisfaction and brand switching intention of mobile service among university students / Mei Ling Goh ...[et al.]. (2020) Management and Accounting Review (MAR), 19 (2): 5. pp. 93-116. ISSN 2550-1895

A study on the internal customer satisfaction of Malaysian Shipping Agencies Sdn. Bhd / Meor Syahrizal Azryl Meor Chek Hussien. (2001) [Student Project] (Submitted)

The relationship between service quality and customer loyalty at UiTM Kelantan Campus / Muhammad Shahrul Azim Mhd Kamal. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan. Physical copy is available on shelf

Consumer perception towards service quality of both local airline services in Kota Kinabalu, Sabah (Malaysia Airlines - MAS & Air Asia) / Rosalia Mimin. (2013) [Student Project] Physical copy is available on shelf (Unpublished)

The influences of electronic word of mouth towards consumer purchasing behavior / Ain Nabila Misran Farah and Syahidah Norjai. (2016) [Student Project] (Unpublished)

Kajian pengamalan MS ISO 9002 di Majlis Perbandaran Padawan dan kesannya terhadap kualiti perkhidmatan / Adimi Mitem …[et al.]. (2001) [Student Project] Physical copy is available on shelf (Unpublished)

Orderpicking in narrow-aisle warehouse, improvement and time reduction / Ahmad Asri Mohamad. (1995) [Student Project]

Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad. (2008) [Student Project] (Unpublished)

JP Transport Sdn. Bhd. haulage service study / Aishah Mohamad…[et al.]. (1999) [Research Reports] Physical copy is available on shelf (Unpublished)

Fundamentals of entrepreneurship (ENT300) Ezzymart / Muhammad Adli Mohamad... [et.al]. (2012) [Entrepreneurship Project] Physical copy is available on shelf (Unpublished)

Multimodal analysis of muslimah cosmetic billboards / Nor Atifah Mohamad … [et al.]. (2017) In: 2nd International Islamic Heritage Conference (ISHEC 2017), 14-15 November 2017, Avillion Hotel Melaka.

Determinant of customers' switching behavior toward Bank Rakyat Ayer Keroh / Nurdiana Mohamad. (2015) [Student Project] (Submitted)

Factors that makes up profitable customer loyalty toward the organizations / Nurul Huda Mohamad. (2009) [Student Project] (Unpublished)

The relationships between service quality, satisfaction, and loyalty of spa customers/ Siti Nadhirah Mohamad, Hasif Rafidee Hasbollah and Siti Fatimah Ab Ghaffar. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (1). pp. 297-302. ISSN 1985-8914 ; 2590-3837

Service quality model: case study Synergy Cleaning & Manpower Services Sdn. Bhd. / Siti Nuurul Fatihah Mohamad. (2008) Degree thesis, thesis, Universiti Teknologi MARA, Sabah. Physical item is in process

A study on factor that influence customer satisfaction toward quality services provided by Tabung Haji, Tanjong Karang, Selangor / Siti Zarina Mohamad Amin. (2004) [Student Project] (Unpublished)

The influence of organization learning, organization commitment and internal marketing on patient satisfaction: A case at Poliklinik Eksekutif USM / Sara Aiffa Mohamad A‟Idil. (2016) [Student Project] (Unpublished)

Exploring factors influencing purchase intention on semi-prepared food among Malaysia consumers/ Hairunnisa Mohamad Ibrahim, Azuralisda Mohd Ghazali and Zuratulraha Jaafar. (2021) Journal of Tourism, Hospitality and Culinary Arts, 13 (2). pp. 21-32. ISSN 1985-8914 ; 2590-3837

Customer satisfaction towards service centre at Perodua Sales Sdn. Bhd. Kuching Branch / Razami Mohamad Jamali. (2002) [Student Project] Physical copy is available on shelf (Unpublished)

Empirical study on leading determinants of dividend policy by CIMB group 1993-2012 / Ahmad Jazmie Zuhrie Mohamad Kamar. (2013) [Student Project] (Unpublished)

The impact of promotional tools towards customer awareness at Mercedes-Benz Shah Alam / Nadirah Husna Mohamad Kamarudin. (2014) [Student Project] (Unpublished)

Customer satisfaction towards service quality in banking industry: a case study at the main branch of Maybank in Malacca / Nur Fatin Atiqah Mohamad Nasir and Norul Khairunnisa Razali. (2013) [Student Project] (Unpublished)

A case study of service quality towards TM, MITC Melaka for year 2007 / Nurul Nazurah Mohamad Nasri. (2009) [Student Project] (Unpublished)

The relationship between service quality and students satisfaction / Muhammad Luqman Mohamad Nordin. (2018) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu. Digital copy is downloadable on MyKM Portal

A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani. (2016) [Student Project] (Unpublished)

Customer relationship management association on financial strategy logistic service / Muhamad Fairos Mohamad Shah and Samsudin Wahab. (2019) In: International Conference on Design industries and Creative Culture 2019, 19 - 20 June 2019, Mangrove Tourism Complex, Sungai Merbok 08000 Sungai Petani, Kedah.

Customer-supplier relationship management performance model for SMEs: missing link between logistic and business intermediaries / Muhamad Fairos Mohamad Shah, Samsudin Wahab and Mohd Subri Tahir. (2016) ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 18-30. ISSN 2289-2125

Determinants of satisfaction for automotive after sales service quality: a preliminary application of AutoSERVPERF Model / Nooraini Mohamad Sheriff, Nur Idayu binti Roslan and Yuhanis binti Yusoff. (2020) Jurnal Intelek, 15 (2): 19. pp. 197-208. ISSN 2682-9223

The relationship between service quality and customers 's satisfaction at Pejabat Tanah Kuala Muda (PTKM) Kedah / Noor Hidayah Mohamad Tarmizi. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan. Physical copy is available on shelf

Generation Y Purchase Intention of Personal Care Products: The Influence of Attitude, Subjective Norms and Perceived Behavioural Control / Noor’ain Mohamad Yunus, Rohana Mat Som, Afiza Abdul Majid, Ungku Munirah Ungku Abdul Aziz, Mohd Khalid Mohd Abas. (2018) Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (2). pp. 30-36. ISSN 2550-1429 (Submitted)

Library service quality and users’ satisfaction: a correlational study among UiTM Puncak Perdana students / Muniratul Husna Mohamad Zaki ... [et al.]. (2023) Jurnal Intelek, 18 (2): 11. pp. 118-127. ISSN 2682-9223

Determinants of satisfaction among customer in “MAMAK” restaurant near KLCC / Nurfatihah Mohamad Zulkifflee. (2015) [Student Project] (Unpublished)

Satisfaction residents Kota Samarahan toward Kentucky Fried Chicken at Samarahan / Nurasyura Mohamad@Othman. (2016) [Student Project] Physical copy is available on shelf (Unpublished)

Level of service quality provided by Bank Rakyat Bandar Baru Bangi / Norhishamudin Mohamed. (2010) [Student Project] (Unpublished)

Retail travel agent Service recovery toward customer satisfaction / Nur Adlinna Mohamed , Nur Syafikah Wan Jusoh and Mazlina Mahdzar. (2017) ASEAN Entrepreneurship Journal (AEJ), 3 (1). pp. 10-20. ISSN 2289-2125

Foreign students’ satisfaction on visa processing: comparison between public and private universities / Azian Mohamed Kassim...[et al.]. (2010) In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.

Factors influencing the behavior of the customers towards the servicescape offered by the Hang Jebat Stadium / Mohammad Fadly Mohamed Mansor. (2007) [Student Project] (Unpublished)

A study on the customer perceptions toward ladies department Mun Loong Hankyu Jaya Bangsar / Ahmad Faiezal Mohamed Nazar. (1998) Degree thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

A study on factors that influence customer satisfaction towards service at AC Nielsen company Kuantan branch / Nurhidayah Mohamed Rodwan. (2008) [Student Project] Physical copy is available on shelf (Unpublished)

A study on relationship between service quality and customer satisfaction: a case study of Melaka International Trade Centre (MITC) / Norazah Mohamed Yazid. (2007) [Student Project] (Unpublished)

Job satisfaction and organizational commitment among customer service representatives at call centre industry in Malaysia / Noor Azlina Mohamed Yunus, Narazatul Akmal Mohamed Yunus and Marhani Mohamed Anuar. (2020) Advances in Business Research International Journal, 6 (2). pp. 154-165. ISSN (e-ISSN) 2462-1838

The relationship between social media participation and employees' performance at Hamdan Abdullah Sdn Bhd, Kerteh, Terengganu Darul Iman / Aziemah Mohamed Yusoh. (2018) [Student Project] (Unpublished)

Factors influencing the purchase intention of young consumers towards healthy food products in Malaysia / Mardhiah Mohammad ...[et al.]. (2021) Advances in Business Research International Journal, 7 (2): 17. pp. 182-189. ISSN 2462- 1838

A study of service quality in SOCSO Bintulu / Samsiah Mohammad. (2007) [Student Project] Physical copy is available on shelf (Submitted)

To study on the influence of product quality, service quality and price toward customer satisfaction at Persada Herbs Sdn. Bhd. / Zurina Mohammad Zubir. (2018) [Student Project] (Unpublished)

Determinants of guest experience and its influence on resort guest loyalty / Nor Diyana Mohammed Shobri. (2020) PhD thesis, thesis, Universiti Teknologi MARA. Digital copy is downloadable on MyKM Portal Physical copy is available on shelf

Customer behavior in developing customer retention at Seri Malaysia Hotel Johor Bahru / Nur Nadiah Mohd Abbas. (2010) [Student Project] (Unpublished)

Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid. (2008) [Student Project] (Unpublished)

The effectiveness of service quality towards customer satisfaction provided by insurance company at Bangsar, Kuala Lumpur / Nabilahuda Mohd Alamin. (2014) [Student Project] (Unpublished)

Permint Plywood Sdn. Bhd. How customer services influence business market loyalty / Mohd Kamal Mohd Ali. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Customer perception and satisfaction: eServices quality by MYSPEED to JPJ users / Ainaa Nadia Mohd Amran. (2007) [Student Project] (Unpublished)

The effect of service quality on satisfaction of service recipients at International Youth Centre / Anis Natasha Mohd Ariff. (2020) [Student Project] (Unpublished)

Customer satisfaction towards service quality at Mahkota Medical Centre / Siti Hajjar Mohd Ayub. (2015) [Student Project] (Unpublished)

The effects of perceived service fairness on satisfaction among customers in TM Point Taiping Perak / Mohamad Amirul Zharif Mohd Azlee. (2014) [Student Project] (Unpublished)

Customer loyalty towards PETRONAS MITCO Japan / Noorazura Mohd Daud. (1999) [Student Project] (Submitted)

Dimensions of sports and recreational service quality influencing member satisfaction at Ara Muay Thai gym / Nellisa Nursyafira Mohd Fadzli, Fatin Nur Farisha Mohd Razali and Nor Norita Japri. (2020) Masters thesis, thesis, Universiti Teknologi MARA Shah Alam. Digital copy is downloadable on MyKM Portal

Product abundance, product delivery and price of product as determinants of online business profit performance / Syaza Fahzlin Mohd Fahrughazi and Amrizah Kamaluddin. (2021) Asia-Pacific Management Accounting Journal (APMAJ), 16 (2): 17. pp. 391-407. ISSN (eISSN):2550-1631

Comparing service quality between private and public hospital / Nazhatul Aini Mohd Farid. (2009) [Student Project] (Unpublished)

Role of e-commerce in assisting entrepreneurs during COVID-19 pandemic: a case study of student UiTM Dungun online sellers / Siti Norshadila Mohd Fikri. (2021) [Student Project] (Submitted)

A study on the effectiveness of parcel delivery at industrial area in Batu Caves by Pos Malaysia Berhad / Ahmad Rizal Mohd Ghazali. (2000) [Student Project] (Submitted)

Factors that influence employees work performance / Nur Haslinda Mohd Halim. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan. Physical copy is available on shelf

Customer relationship management (CRM): SMS technology for auto dispatching in data restoration tracking system / Mohd Najmuddin Mohd Hassan. (2004) Masters thesis, thesis, Universiti Teknologi MARA (UiTM). Physical copy is available on shelf

A study of brand awareness, brand equity and brand slogan towards advertisement a case study: Superlilo Sdn Bhd / Hazieqa Syabilla Mohd Hatta. (2018) Industrial Training. Industrial training project paper, Segamat, Johor.

A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham. (2013) [Student Project] (Unpublished)

Self-service technology (SST) towards guest satisfaction in hotel industry / Siti Asura Mohd Ismail and Intan Juliyani Zainal. (2017) [Student Project] (Unpublished)

Customer retention in digital media business platforms in Malaysia / Mohd Remie Mohd Johan … [et al.]. (2020) Forum Komunikasi (FK), 15 (1). pp. 116-137. ISSN 0128-2379

Entrepreneurship : Crystal Supermarket / Nurena Mohd Kamal ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

Aiszzy Electronics Enterprise / Nurhazirah Hanani Mohd Khalid. (2020) [Entrepreneurship Project] (Submitted)

Factors that influence customer loyalty of Astro Sdn Bhd Pay-Tv Services/ Nurul Hanan Mohd Mokhtar. (2018) [Student Project]

Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir. (2011) [Student Project] (Unpublished)

Case Study : Brother’s Creative Carlife / Muhammad Nashraf Mohd Nasir. (2021) [Entrepreneurship Project] (Unpublished)

The effectiveness of service quality in beta dimension Sdn Bhd consulting service / Nur Ain Mohd Nazar. (2018) [Student Project] (Unpublished)

'A study on the service performance of "on-call-maintenance services" by DiGiCITY (M) Sdn Bhd.' / Mohd Izral Mohd Nazir. (2002) [Student Project] (Unpublished)

Perceptions towards service quality and impact on repatronage intention at Melaka River Cruise / Norasmah Mohd Nooh and Norsyafiqah Rosli. (2013) [Student Project] (Unpublished)

A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan. Physical copy is available on shelf

A comparison between aggression and self-esteem among Universiti Teknologi MARA (UiTM) Shah Alam athletes / Mohad Anizu Mohd Nor …[et al.]. (2020) Malaysian Journal of Sport Science and Recreation (MJSSR), 16 (2). pp. 120-158. ISSN 2735-1238

A study on the factors that influence corporate reputation at university: A case study at University Malaysia Kelantan / Mohd Faizul Mohd Nor. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Discovering the antecedents of engagement for citizen centric public service excellence / Norazlin Mohd Nor...[et al.]. (2017) Voice of Academia (VOA), 12 (2). pp. 52-67. ISSN 2682-7840

Factors that influencing the effectiveness of hotel’s digital marketing / Nur Afifah Mohd Nor and Nur Athirah Ibrahim. (2021) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi. (2015) [Student Project] (Unpublished)

Service quality in hospitality industry: a study of homestay in Melaka / Nor Shahrina Mohd Rafien, Zunaidah Ab Hasan and Azhana Othman. (2011) [Research Reports] (Unpublished)

Service quality in hospitality industry: a study of homestay in Melaka / Nor Shahrina Mohd Rafien, Zunaidah Ab Hassan and Azhana Othman. (2011) In: Across Borders. Division of Research, Industrial Linkages and Alumni, UiTM Cawangan Melaka, Alor Gajah, Melaka, p. 23. ISBN 978-967-11354-1-9 (Submitted)

Tenant perception on factors that should be in the shopping mall case study: Plaza Alam Sentral (Shah Alam) SACC Mall (Shah Alam) Aeon Bukit Tinggi Shopping Centre (Klang) Aeon Bukit Raja Sopping Centre (Klang) / Noridawati Mohd Ramlee. (2010) Degree thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

Factors affecting customer relationship management practices of ETD Makmur (M) Sdn Bhd / Hannah Mohd Rayzal. (2017) [Student Project] Physical copy is available on shelf (Unpublished)

A study on the effect of service quality toward customer loyalty at Telekom Malaysia Berhad / Haslizahanim Mohd Razali. (1999) [Student Project] (Submitted)

The influences of service quality dimension towards customer satisfaction at Takaful Company in Malacca / Norhayu Mohd Razali. (2015) [Student Project] (Unpublished)

User satisfaction towards rail public transport services in Sabah by Sabah State Railway / Aiman Hafizi Mohd Rozi. (2016) [Student Project] Physical copy is available on shelf (Unpublished)

Customer loyalty: A case study of Bank Rakyat, Melawati branch, Kuala Lumpur / Norsaliza Mohd Saad. (2006) [Student Project] (Unpublished)

Service quality towards customer persistency of life insurance scheme, MAA Assurance Berhad: A case study in Cemerlang Agency, Seremban branch / Anis Sabrina Mohd Sabaruldin. (2006) [Student Project] (Unpublished)

Customers level of satisfaction on services provided by Pusat Pungutan Zakat Labuan Federal Territory / Ahmad Sharizal Mohd Saffian. (2011) [Student Project] Physical item is in process (Submitted)

Customers level of satisfaction on services provided by Sabah technical, Petronas Carigali Sabah region in Kota Kinabalu / Suzana Mohd Saffian. (2006) [Student Project] Physical item is in process (Submitted)

Customers satisfactions and service quality at the Jabatan Pendaftaran Negara / Farizan Mohd Said. (2008) [Student Project] Physical copy is available on shelf (Unpublished)

Usability evaluation on user satisfaction of CRM system in tractors Malaysia / Mazni Mohd Salleh. (2014) Masters thesis, thesis, Universiti Teknologi MARA (UiTM). Physical copy is available on shelf

The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]. (2018) Advances in Business Research International Journal (ABRIJ), 4 (2). pp. 63-68. ISSN 2462-1838 (Submitted)

The effectiveness of new revamp of Harian Metro at Klang Valley: Readers' perception and acceptance / Siti Hajar Mohd Salleh. (2006) [Student Project] (Unpublished)

Servicescape: the impacts of physical surroundings on customers in Amanah Saham Nasional Berhad, Melaka Branch / Muhammad Nur Ikhsan Mohd Sefian. (2009) [Student Project] (Unpublished)

A study on maintaining customer loyalty towards the demand of hardware purchasing at Perniagaan Simen Tenagadesa Sdn. Bhd / Mohd Shamsol Mohd Shafie. (2000) [Student Project] (Submitted)

A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif. (2010) [Student Project] (Unpublished)

A study on customer satisfaction on Adam International Roaming Service / Norlaily Mohd Shariff. (1997) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Factors influencing customers decision in choosing ASNB unit trust products : case study on ASNB Kuala Terengganu / Mohd Amirul Shafeeq Mohd Sohaimi. (2013) Industrial Training. Bachelor Of Business Administration (Hons) Marketing, Universiti Teknologi MARA, Kelantan. (Unpublished)

Service process improvement for reducing customer waiting time at CIMB Bank Berhad Guar Chempedak Branch Kedah / Natrah Mohd Subri and Farrah Wahida Azmi. (2016) [Student Project] (Unpublished)

Purchase of halal food through online applications: a case study among UiTM Dungun students / Nur Najwa Faryhah Mohd Suhaimi. (2022) [Student Project] (Submitted)

The effectiveness of service quality towards customer complaint: a case of SAJ Ranhill Sdn. Bhd. / Shah Iskandar Mohd Suharto. (2018) [Student Project]

Dissatisfaction of Telekom customers towards billing problems (Pahang Timur Region) / Khairol Amin Mohd Tahir. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan. Physical copy is available on shelf

Customer service: the study on the effectiveness of the Elektrik Bestari in Kedai Tenaga Shah Alam Centre in providing electricity advisory service (information) for residential segments / Mohd Zaid Mohd Tahir. (1999) [Student Project] (Submitted)

E-way drive thru shopping / Aidatul Syamimi Mohd Tajudin, Nur Sharmila Sabri and Nurul Ayuni Mohd Azmi. (2018) [Entrepreneurship Project] (Unpublished)

Assessing quality of services by using servequal in Telecom Malaysia / Mohd Noor Mohd Tarmizi Koi. (2016) [Student Project] (Unpublished)

Customer’s satisfaction towards islamic pawn shop (Ar-Rahnu) adopted by banks at Temerloh / Syafawati Mohd Tormidzi. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Customer frustration incident and frustration behavior for priority plus program at Concorde Hotel Shah Alam / Siti Daleela Mohd Wahid. (2006) [Student Project] (Unpublished)

Examining the level of service quality towards customer satisfaction at Melaka Stadium Corporation / Munira Mohd Yasin. (2007) [Student Project] (Unpublished)

Patronage factors of Tabung Haji among Muslim community in Kampung Gajah, Perak / Nurul Khairoh Mohd Yasir @ Mohd Nasir. (2021) [Student Project] (Submitted)

A study on customer’s satisfaction toward quality service provided by Bank Islam / Norlaili Mohd Yusof. (2008) [Student Project] (Unpublished)

A study on customer satisfaction toward services provided by Employees Provident Fund Social Security Training Institute (ESSET) / Yusmaliza Mohd Yusof. (2002) [Student Project] (Submitted)

Customer satisfaction of services offered by BUJ Technology Enterprise Sdn. Bhd / Nur Syahida Azma Mohd Yusoff. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on the customer service experience towards finance Department Of Universiti Malaysia Kelantan (UMK) Jeli Campus / Siti Sabariah Mohd Yusoff. (2013) [Student Project] (Unpublished)

Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri. (2019) [Student Project] (Unpublished)

A breakthrough on enhancing customer service quality with the formulation of strategic management at Sutera Inn Prima / Nur Zarawati Mohd Zain. (1998) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

ENT300 (Fundamentals of Entrepreneurship) D'90 : Mohd Amirin Arsyan Mohd Zainol...[et al.]. (2010) [Entrepreneurship Project] Physical copy is available on shelf (Unpublished)

A study on relationship of perceived trustworthiness, demographic factors and behavioral intention in using mobile banking services among mobile bank users from selected banking institutions in Klang Valley, Malaysia / Wan Noorhayatie Mohd Zainuddin. (2008) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu. Physical copy is available on shelf

Cozy Cup 312 Cafe / Ain Nur Umairah Mohd Zamri … [et al.]. (2024) In: Melaka International Intellectual Exposition 2024 (MiiEX 2024). Bahagian Penyelidikan dan Jaringan Industri, UiTM Melaka, Alor Gajah, pp. 806-808. ISBN 978-967-2846-81-9 (Submitted)

Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin. (2012) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

Customers' perceptions towards Mid Valley Megamall's servicescapes in 2008 / Nur Fazliana Mohd Zuki. (2008) [Student Project] (Unpublished)

Factor that affecting customer satisfaction on event management services in Vantage Five Sdn Bhd/ Siti Norfatihah Mohd Αmin. (2018) [Student Project]

Defining quality customer service competencies: a case study in Agensi Khiron Takaful Nasional Sdn Bhd / Siti Norhafizee Mohd Khapid. (2005) [Student Project] (Submitted)

Enhancing the service quality as a strategy of maintaining competitive position in Malaysian telecommunication industry; a focus on Telekom Malaysia Berhad Gajah Berang, Malacca / Norfa Dila Mohd. Noh. (2001) [Student Project] (Unpublished)

Explaining store behavioral loyalty: the antecedents and roles of store image, self-image, and social and environment image in the fashion industry / Jamaliah Mohd. Yusof, Prof. Madya Dr. Rosidah Musa and Prof. Madya Dr. Sofiah Abd Rahman. (2010) [Research Reports] (Unpublished)

Commercial - customers satisfaction in Islamic banking scheme : a case study in Kedah / Noorsaliza Zainal, Zulkafli Mohd. Yusof, Marwan Hashim... [et.al.]. (2005) [Research Reports] (Unpublished)

Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar. (2007) [Student Project] (Unpublished)

Customers perception towards marketing programs of POSLAJU: Klang Valley area / Nor Marini Mohtar. (2007) [Student Project] (Unpublished)

A study on customer satisfaction (service quality, price and image) towards cafeterias of UiTM, Sabah / Ketty Suhailah Moidi. (2014) [Student Project] Physical item is in process (Unpublished)

To study the level of customer satisfaction towards public counter service / Prudence James Mojuntin and Nur Zahira Muksin. (2011) [Student Project] (Unpublished)

Modelling an economic relationship for macroeconomic determinants of Malaysian housing prices / Marziah Mokhtar, Sabariah Yusoff and Muhammad Danial Samsuddin. (2021) Advances in Business Research International Journal, 7 (1). pp. 242-251. ISSN 2462-1838

The effectiveness of ASNB portal toward customers satisfaction: study case in Amanah Saham Nasional Berhad Kuantan / Noradlina Batrisyia Mokhtar. (2018) [Student Project] (Unpublished)

Evaluation of broadband usage and service quality in Kota Kinabalu, Sabah / Ridwan Mokhtar, Yaakob Mahmood and Nasrul Fadhrullah Isa. (2010) Masters thesis, thesis, Universiti Teknologi MARA, Sabah. Physical item is in process

The impact of customer service and perception towards TM Touch market share in the cellular telephone industry / Suhaili Mokhtar. (2002) [Student Project] Physical item is in process (Submitted)

Web-based field service system / Moon Ting Su, Hui Koon Chuah and Chai Ee Khoo. (2004) In: STSS 2004 : SAINS TEKNOLOGI JILID 1, 31 MEI – 1 JUN 2004, HOTEL VISTANA, KUANTAN, PAHANG.

Customer satisfaction and loyalty of Desa Ilmu local supermarkets / Nor Sara Morni. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

The role of emotional response in explaining perceived quality and customer satisfaction towards fine-dining restaurants / Norbaini Morshidi. (2013) Degree thesis, thesis, Universiti Teknologi MARA, Sarawak. Physical copy is available on shelf

Competitive profile: customer loyalty in automobile sector in Malaysia / Nurziatul Syima Muad. (1997) [Student Project] Physical copy is available on shelf (Unpublished)

Assessing the level of customers' perception with the security and safety of car park at shopping malls / Aishah Masturah Muda. (2014) [Student Project] (Unpublished)

Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad. (2009) [Student Project] (Unpublished)

Factors that contribute to customers loyalty towards nutrilite: A case study in Cheras, Kuala Lumpur / Nur Syafiqah Alia Muhamad Ali. (2008) [Student Project] Physical copy is available on shelf (Unpublished)

Customer satisfaction on water supply at Merbok, Kedah / Faizzatul Balqis Muhamad Arif and Siti Azah Mohd Yusoff. (2019) [Student Project] (Unpublished)

Customer satisfaction and perception towards service quality: a case study of Cognis Oleochemicals in Malaysia / Mohd Hashimi Muhamad Hassim. (2006) [Student Project] (Unpublished)

Factors that influence customer loyalty in fast food restaurants / Nur Mary Farisha Muhamad Narawi and Nur Syafiqah Hadi Rusdi. (2018) [Student Project] (Unpublished)

Customer’s quest for quality of products and services offered by farmers’ organization / Sarina Muhamad Noor ... [et al.]. (2016) ASEAN Entrepreneurship Journal (AEJ), 2 (2). pp. 31-41. ISSN 2289-2125

Enhancement of zakat collection management system during pandemic of COVID-19: a study at zakat institution in Kuala Muda, Kedah / Nur Farhana Muhamad Puad. (2021) [Student Project] (Submitted)

The factors contribute towards customer satisfaction at Bank Simpanan Nasional (BSN) Merbok / Nur Syuhada Muhamad Sabri and Nur Wahida Abdul Talib. (2018) [Student Project] (Unpublished)

Assessing in-flight meals/food attributes through passengers' level of satisfaction: a case of Malaysia airlines passengers / Nor Khafizah Muhamad Saleh. (2010) Masters thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

Entrepreneurship : Hi- Jack Technology / Muhammad Faisal Muhamd Apardi ... [et al.]. (2008) [Entrepreneurship Project] (Unpublished)

Kajian terhadap tahap kepuasan pelanggan di kafeteria merpati kolej dato bahaman UiTM Pahang / Mohd Faizal Azrul Azwan Muhamed@ Che Harun …[et al.]. (2013) In: Prosiding KONAKA Konferensi Akademik (Sains Sosial) 2013, 28-29 Oktober 2013, Bukit Gambang Resort City, Gambang, Pahang, Malaysia.

A study on factors that may affect the courses choosen when applying to JAIPETRA College / Chik Zulkhairi Muhammad. (1999) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

Can internal control components influence internal customer satisfaction? An applied study in a shared service centre / Kamaruzzaman Muhammad ... [et al.]. (2024) Management & Accounting Review (MAR), 23 (2): 10. pp. 211-236. ISSN 2550-1895

Risk factors that influenced Diabetic Kidney Disease (DKD) among patients with Chronic Kidney Disease (CKD) In Hospital Universiti Sains Malaysia (HUSM) Kubang Kerian, Kelantan / Mahiran Muhammad. (2012) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

The relationship between hotel attributes of online reviews and young adult travellers' purchasing decisions towards budget hotels: a case study of TripAdvisor / Nur Hanun Muhammad. (2022) Masters thesis, thesis, Universiti Teknologi MARA (UiTM). Digital copy is downloadable on MyKM Portal

An exploratory study on the intention to use online food delivery among corporate workers / Nur Shahrulliza Muhammad … [et al.]. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 13-21. ISSN 2462-1838

Exploratory and factor validation and psychometric properties of quality of customer service delivery by local authority / Zikri Muhammad ...[et al.]. (2010) Jurnal Intelek, 5 (2). ISSN 2231-7716

Enhancing visitation to KPTM library through marketing of the library service / Nurul Aliim Qadhijah Muhammad Shaiti. (2013) [Student Project] (Submitted)

A study of customer expectations towards service provided by Bank Islam Malaysia Berhad (BIMB), Kuala Terengganu / Fazmalia Mukhtar. (2004) [Student Project] (Unpublished)

Fundamentals of entrepreneurship (ENT300) : case study on Easy Wash / Nurdiyana Mumin …[et al.]. (2010) [Entrepreneurship Project] Physical copy is available on shelf (Unpublished)

A study on service quality in public and private case study: Sarawak General Hospital and Normah Specialist Centre / Fatimah Munil & Firna Erkafitrie Yusuf. (2012) [Student Project] Physical copy is available on shelf (Submitted)

Understanding riba: a case study of Muslim people in Kg Melayu Subang / Nurul Hanis Murad. (2021) [Student Project] (Submitted)

Members perception on the quality of coperative service in assisting their welfare / Asriah Mursidi. (2006) [Student Project] Physical item is in process (Submitted)

Customer's evaluation and satisfaction towards TH Hotel Kota Kinabalu / Fazilah Musa. (2015) [Student Project] (Unpublished)

Do satisfied customers loyal? : Unravelling the role of trust in the ‘High Touch’ purchasing context / Rosidah Musa. (2006) Gading Journal for the Social Sciences, 10 (1). pp. 1-15. ISSN 2600-7568

The impact of demand deposit and time deposit on the statutory reserve requirement / Hasri Mustafa @ Abdul Razak. (1994) [Student Project] Physical copy is available on shelf (Submitted)

Adding customer value in service quality in automotive assemble company / Muslihah Mustafa Ferkeri. (2007) [Student Project] (Unpublished)

Quality and reliability of security guards towards the perception of public in Kota Samarahan / Muhammad Ariff Mustafa Kamal. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

Factors influence consumer behavior on spending pattern at Al-Ikhsan sport sdn bhd : case study at Jusco Aeon Tebrau, Johor / Nursyuhada Mustafha Kamaruddin. (2013) [Student Project] (Unpublished)

Study on the impact of the promotions towards customer acceptance the Mayban financial hire purchase: case study analysis in MBF Mentakab Pahang / Mimi Zelia Mustapa. (2002) [Student Project] (Unpublished)

A study on the customer perception towards container haulage service quality provided by Kontena Nasional Berhad Penang branch / Rosyada Mustapa. (2001) [Student Project] (Submitted)

Managing customer retention in Etiqa Takaful Khiron’s Agency Group: a manifestation of theory and practices / Nur Arfah Mustapha. (2010) [Student Project] (Unpublished)

A study on the effectiveness of AirAsia's website towards customers' satisfaction / Siti Hanisyah Mustapha. (2010) [Student Project] Physical copy is available on shelf (Submitted)

Case study SapuraCrest Petroleum Berhad importants screening application in the selection process / Nur Farah Umira Mustaqim. (2010) [Student Project] (Unpublished)

Customer satisfaction and loyalty towards foodservice outlet / Abd Rajak Muta. (2008) [Student Project] Physical copy is available on shelf (Submitted)

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Satu tinjauan ke atas hubungan pengurusan perhubungan pelanggan (CRM) dengan pengurusan pengetahuan (KM) / N. M. Nor Hapiza, H Abdul Razak, O. Khairuddin. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

A study on tenant satisfaction toward payment service management of Property Management Unit at Perbadanan Kemajuan Negeri Pahang (PKNP) / Ainatun Nadrah Napiah. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on customer perception towards Suria Bumiria Sdn. Bhd. services and facilities at Jesselton Point (JP) / Nas Norniza Nasbah. (2008) [Student Project] Physical item is in process (Submitted)

A study on impulsive buying behaviour among consumers in Kota Bharu / Nor Laili Nawi. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Case Study : Bonia Corporation Berhad / Lailatul Aida Nazri. (2021) [Entrepreneurship Project] (Unpublished)

Determining the factors that influenced customer's complaint: a case study at PERNEC Technologies Sdn. Bhd. / Nik Shila Azwin Nek Ahmad Kamal. (2006) [Student Project] (Unpublished)

Factors influencing demand of air cargo: a case study on Malaysia Airlines Cargo Sdn Bhd (MASKARGO) / Nurul Uzma Ngah @ Omar. (2014) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

Customer satisfaction towards responding time of counter service: Immigration Department, Kuching / Nik Nurul Hana Nik Ahmad & Aizatul Ummi Sebli. (2012) [Student Project] Physical copy is available on shelf (Submitted)

Case Study : Demica Beauty / Nik Nur Hanisya Nik Hasram. (2021) [Entrepreneurship Project] (Unpublished)

A study of convenience store attributes in influencing customers’ patronage intention / Nuranisah Nizar. (2016) [Student Project] (Unpublished)

Sustainability of outdoor dining at Jesselton Point Ferry Terminal in Kota Kinabalu, Sabah / Mohd Nadzree Noor Erwanshah. (2012) [Student Project] Physical copy is available on shelf (Unpublished)

The effective of service quality towards customer satisfaction at Majlis Amanah Rakyat Negeri Melaka / Mohd Ariff Noordin. (2012) [Student Project] (Unpublished)

A feasibility study to computerize container control system for high quality performance and improve customer service / Muzammil Noordin. (1992) Degree thesis, thesis, Institut Teknologi MARA (ITM). Physical copy is available on shelf

Parkson club card and its impact on customers retention at Parkson Square One Batu Pahat, Johor / Nor Fazidatul Isnina Nor Azmi. (2017) [Student Project] Physical copy is available on shelf (Unpublished)

Exploring intention of college students to subscribe takaful or insurance scheme in Selangor / Nurul Afiqah Nor Rizal. (2022) [Student Project] (Submitted)

Influence of quick-service restaurant’s service quality towards customer online review / Nadiah Sarah Norazha ... [et al.]. (2022) Journal of Tourism, Hospitality and Culinary Arts, 14 (2). pp. 97-129. ISSN 1985-8914 ; 2590-3837

Awareness of people in Alor Gajah towards repayment of PTPTN educational loans among graduated students / Nur Azmina Norazmi. (2022) [Student Project] (Submitted)

The customers’ satisfaction towards service quality of Out Going Inspection (OGI) at UMW Advantech Sdn Bhd/ Norahayu Nordin. (2011) [Student Project] (Unpublished)

Business Plan : BCB Self-Service Laundry / Shamsul Khairul Annuar Nordin , Abd Fatah Abd Razak & Mohd Saro Mamat. (2009) [Entrepreneurship Project] (Unpublished)

A study on the service quality level of Selesa Hotel Seminar package services / Siti Khairaani Nordin. (2004) [Student Project] (Submitted)

A study on delivering customer satisfaction who choosing Datai Bay Golf Club Langkawi as golfing destination / Syaril Izam Norrdin. (1998) [Student Project] (Submitted)

SOA adoption model for private sector in Malaysia / Nur Hafizah Musa. (2014) Masters thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

A study on customer retention strategies at Borneo Golf Resort Berhad / Mariza Nurullah. (2010) [Student Project] Physical copy is available on shelf (Unpublished)

Service delivery and students' satisfaction in Politeknik Kuching Sarawak / Magretta Jawai Nyanggau. (2014) [Student Project] Physical copy is available on shelf (Unpublished)

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Customer perception about quality of service : the case of Vietnamese and Australian managers / George O. Tasie. (2002) Journal of International Business, Economics and Entrepreneurship (JIBE), 9 (1). pp. 109-126. ISSN 0128-7494

A study on customer satisfaction toward customer service to the 4 - Storey Walk - Up Flat developed by the Sarawak Housing Development Commission in R.P.R Demak Laut/ Seman Olel. (2002) [Student Project] Physical copy is available on shelf (Unpublished)

Keretapi Tanah Melayu (KTMB) services: the role of service quality and recovery towards satisfaction and loyalty / Nor Asiah Omar ... [et al.]. (2022) Journal of International Business, Economics and Entrepreneurship (JIBE), 7 (1). pp. 79-90. ISSN 2550-1429

Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar. (2005) [Student Project] (Unpublished)

Customers’ satisfaction toward front counter services in Valuation & Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) / Norliani Omar. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar. (2001) [Student Project] (Unpublished)

Influence of advertising tools on foreign student retention in Universiti Teknologi Malaysia (UTM) / Sham Shela Omar and Nurul Zarith Zainal. (2014) [Student Project] (Unpublished)

A study on the factors that influencing customers’ loyalty towards Islamic banking among Pejabat Daerah dan Tanah Maran’s (PDTM) staffs / Zubairi Aswad Omar. (2009) [Student Project] (Unpublished)

Service quality and customer satisfaction: experience of customers in postal service / Siti Rapidah Omar Ali and Siti Naemah Abd Hakim Amir. (2020) Jurnal Intelek, 15 (2): 7. pp. 67-75. ISSN 2682-9223

The effects of service quality dimensions on students’ satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]. (2020) Jurnal Intelek, 15 (1): 8. pp. 69-76. ISSN 2682-9223

The effects of service quality dimensions on students’ satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]. (2020) Jurnal Intelek, 15 (1). pp. 69-76. ISSN 2682-9223

Assessing customer satisfaction towards service quality in the hospitality industry / Siti Rapidah Omar Ali ... [et al.]. (2021) Jurnal Intelek, 16 (1): 8. pp. 67-73. ISSN 2682-9223

A study on the level of public satisfaction with the services counter on land application at the Beaufort Assistant Collector Land Revenue / Luzalia Onick @ Pamela. (2012) [Student Project] Physical copy is available on shelf (Unpublished)

Tourist awareness and satisfaction toward homestay in Kuching / Mohamad Farhan Osman. (2016) [Student Project] Physical copy is available on shelf (Unpublished)

Customer purchasing decision: an empirical study among Malaysian hypermarket shoppers / Mohd Najmie Osman...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, Sungai Petani, Kedah, p. 35. ISBN 9789670314563

Relationship marketing and its effects towards customers' satisfaction: a case study on Cari Sparepart Sdn. Bhd. / Khairol Azli Othman. (2003) [Student Project] (Unpublished)

The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman. (2015) In: The Doctoral Research Abstracts. IGS Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

Customer behavioral intention: Influence of service delivery failures and perceived values in Malay restaurants / Zulhan Othman, Salleh Mohd Radzi and Mohd Hafiz Mohd Hanafiah. (2014) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 6 (1). ISSN 1985-8914 ; 2590-3837

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The determinants and relationship of customer perceived factors on loyalty for electrical and electronic product brands in Sarawak / Gloria Panit. (2013) Masters thesis, thesis, Universiti Teknologi MARA (UiTM). Physical copy is available on shelf

Fundamentals of Entrepreneurship ETR300 2MN d' Light Corporation / Martina Patalene... [et al.]. (2007) [Entrepreneurship Project] Physical copy is available on shelf (Unpublished)

Service quality and customer satisfaction in facility management services: a case study on total IFM Sdn Bhd / Liivera Patrick Tom. (2013) [Student Project] Physical copy is available on shelf (Unpublished)

A study on service quality provided by the youth and sports department, Beaufort leading to customer satisfaction / Vyeroon Paulus. (2013) [Student Project] Physical copy is available on shelf (Unpublished)

Customer expectations, perceptions and satisfaction on service quality by instep training service provider / Jackline Peter. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

A study on consumer perception towards TM Point Kota Kinabalu Sabah / Dayangku Nornazahiah Pg Imran. (2006) [Student Project] Physical item is in process (Submitted)

A study on customer satisfaction toward customer service provided by "1 Malaysia Clinic Sulaman Central" / Dayangku Nurdiyana Pg Yusop and Nurfarahain Kafli. (2015) [Student Project] Physical copy is available on shelf (Unpublished)

Staff perception on customer choice of stay case of Shangri-La Rasa Ria Resort Tuaran / Emmylen Pius. (2013) [Student Project] (Unpublished)

A study on customers perception towards service quality provided by Sabah Ports Sdn Bhd / Jodie Kessy Primus. (2008) [Student Project] (Unpublished)

Focusing on strengthening consumer protection awareness : a study on the promotional strategy implemented by FOMCA in Kota Kinabalu area / Josie Kay Primus. (2010) [Student Project] Physical copy is available on shelf (Unpublished)

Exploring relationship marketing tactics & customer loyalty: issues in the Malaysian mobile telecommunication sector / Lennora Putit and Mohamad Fariz Abdullah. (2019) Journal of International Business, Economics and Entrepreneurship (JIBE), 4 (1). pp. 21-26. ISSN 2550-1429

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Fundamentals of Entrepreneurship (ENT300) : Kenyalang Herbal Spa / Raden Siti Ayu Radin Amin Othman ... [et al.]. (2012) [Entrepreneurship Project] Physical copy is available on shelf (Unpublished)

Customer satisfaction toward Sahabat EON program / Mohd Redza Nizam Radzuan. (2008) [Student Project] (Unpublished)

The choice of smartphones among young generation / Azira Rahim ... [et al.]. (2020) In: FBM INSIGHTS Universiti Teknologi MARA Cawangan Kedah vol. 1. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, UiTM Cawangan Kedah, pp. 62-65. ISBN 2716-599X

The relationship between service quality and customer satisfaction at Renaissance Kota Bharu Hotel / Siti Nur Awanis Rahim. (2014) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan. Physical copy is available on shelf

A study on the quality of Proton's delivery service towards customer in Kota Kinabalu, Sabah / Umar Rahim. (2007) [Student Project] Physical item is in process (Submitted)

Adaptation of online training in UiTM during Covid-19 pandemic: experience of ILD UiTM / Mohd Rafizi Rahmad and Siti Zalipah Ibrahim. (2021) Advances in Business Research International Journal, 7 (1): 5. pp. 129-134. ISSN 2462-1838

Customer selection of telecommunication company : from the point of CSR perspectives / Muhammad Afiq Rahman. (2011) [Student Project] Physical copy is available on shelf (Unpublished)

Manufacturers satisfaction on third party logistics service quality: Malaysia perspective / Abdul Khabir Rahmat. (2018) PhD thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

Evaluation of Tenaga Nasional Berhad payment kiosk / Nadirah Rahmat. (2016) Masters thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

Measuring customer satisfaction on service quality in Bank Rakyat / Raja Harun Tengku Wasimah. (2011) [Student Project] (Unpublished)

Customer's perception towards product and location of @: works department at Hankyu Jaya Klang / Raja Rohafiza Raja Hassan. (1997) Degree thesis, thesis, Universiti Teknologi MARA. Physical copy is available on shelf

A study on complaints related to residential fixed line telephone service provided by Telekom Malaysia within Setapak Exchange / Tengku Badreeshah Raja Hussin. (1996) [Student Project] (Submitted)

The effectiveness of promotional strategy by Kuala Lumpur Craft Cultural Complex / Raja Maimunah Raja Ngah. (1997) Degree thesis, thesis, Universiti Teknologi MARA, Terengganu.

The analysis on how corporate image, service quality, customer satisfaction enhance customer loyalty towards Kopcel shoppe among members of KCB’s. Case study at Menara Celcom, Jalan Semarak, Kuala Lumpur / Nur Nazihah Raman. (2011) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Kelantan.

The public perception toward the efficiency, sustainability and satisfaction of Kampung Tanpa Wayar 1 Malaysia in Putatan / Mohammad Raimi Ramlan and Samsir Aras. (2014) [Student Project] Physical copy is available on shelf (Unpublished)