A study on the quality of Proton's delivery service towards customer in Kota Kinabalu, Sabah / Umar Rahim

This study is mainly purpose looking for the satisfaction level among customer towards the quality of proton's delivery service towards their customer in Kota Kinabalu. The most important element on this study is a questionaire. From the respondent's feedback and the data on the questionnaire, some important conclusion can be set up especially for the most appropriate findings. From the questions given to the respondents, result also covered in answering the question, what is the' exect requirement of customers, in order to get the most qualified service. At the same time, from the respondent's feedback, researcher can collect, analyze and make some conclusion about the respondent's ideas and opinion on how to improve the quality of service and it is including the skills and improvement of handling customers, and to minimize conflict.