The impact of performance expectancy on purchasing travel products via online travel agents websites: gender as moderator / Safwan Marwin Abdul Murad ... [et al.]

Abdul Murad, Safwan Marwin and Sivapathy, Arunnaa and Mohd Nor, Annuar Aswan (2021) The impact of performance expectancy on purchasing travel products via online travel agents websites: gender as moderator / Safwan Marwin Abdul Murad ... [et al.]. Voice of Academia, 17 (1). pp. 116-128. ISSN 26827840

Official URL: https://voa.uitm.edu.my

Abstract

Online travel purchasing can be made via online travel agents’ websites (OTAs). While online travel agents (OTAs) keep leveraging their services to various segments of the travel and tourism industry, OTAs face a great problem of consumers’ rejection from purchasing directly via their websites. Therefore, OTAs are striving to remain sustainable and profitable in the highly competitive online travel market. To mitigate this challenge, OTAs need to serve their customers by offering them superior service performance to attract them to purchase via their platform. This calls for a thorough understanding of the performance or usefulness factors related to the OTA context. Attempted to fill this gap, this study aims to investigate the relationship between performance expectancy and customer intention to purchase travel products via OTAs websites. By using Unified Theory of Acceptance and Use of Technology (UTAUT) as a base model, this study also examined the moderating role of gender in affecting the relationship between performance expectancy and purchase intention. The findings show that performance expectancy has positive effect on intention to purchase tourism products via OTAs websites. However, gender is found to have no moderation effect on the relationship between performance expectancy and purchase intention.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Abdul Murad, Safwan Marwin
marwin@uum.edu.my
Sivapathy, Arunnaa
UNSPECIFIED
Mohd Nor, Annuar Aswan
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Customer services. Customer relations
H Social Sciences > HF Commerce > Purchasing. Selling. Sales personnel. Sales executives
H Social Sciences > HF Commerce > Electronic commerce
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus
Journal or Publication Title: Voice of Academia
UiTM Journal Collections: UiTM Journal > Voice of Academia (VOA)
ISSN: 26827840
Volume: 17
Number: 1
Page Range: pp. 116-128
Keywords: Online Travel Agents Websites (OTAs), performance expectancy, purchase intention, Unified theory of Acceptance and Use of Technology (UTAU)
Date: 2021
URI: https://ir.uitm.edu.my/id/eprint/46876
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