Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda

Beda, Stephen (2007) Factors constraining customer service representatives (CSR) in providing quality customer service at Kuching TM Retail Contact Center (TMRCC)/ Stephen Beda. [Student Project] (Unpublished)

Abstract

This study was carried out to identify factors that constrained Customer Service Representative (CSR) in providing quality customer service at
Kuching TM Retail Contact Center (TMRCC). A total of 90 printed questionnaires were distributed to randomly selected Customer Service Representatives among the 200 Customer Service Representatives (CRSs) at Kuching TM Retail Contact Center (TMRCC). Of all the total 90 printed questionnaires distributed ,80 were returned but only 72 were completed one. The respondents were asked 45 questions , which cover the respondents’ profiles and factors that constrained Customer Service Representative (CSR) in providing quality customer service.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Beda, Stephen 2001320683
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions:	Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management
Programme:	BACHELOR OF BUSINESS ADMINISTRATION WITH HONOURS (MARKETING)
Keywords:	Customer Service Representative, Kuching TM Retail Contact Center, government link companies
Date:	2007
URI:	https://ir.uitm.edu.my/id/eprint/82472