Items where Subject is "H Social Sciences > HF Commerce > Customer services. Customer relations > Malaysia"

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Number of items at this level: 19.


Ahmad, Noorazuan and Md Koma, Muhamad Shafiq (2013) Customer satisfaction towards counter service: A case study at Road Transport Department Bukit Katil, Melaka / Noorazuan Ahmad and Muhamad Shafiq Md Koma. [Student Project] (Unpublished)

Aliyu, Alhaji Abubakar and Tasmin, Rosmaini and Takala, Josu and Che Rusuli, Muhammad Saufi and H., Norazlin (2014) The impact of online banking on customer service delivery in the Malaysian banking industry : Kano's model approach / Alhaji Abubakar Aliyu … [et al.]. Journal of Information and Knowledge Management (JIKM), 4 (1). pp. 113-128. ISSN ISSN:2231-8836 ; E-ISSN:2289-5337

Awang, Ani and Basar, Suzana Rita and Noor, Fartini Hanim and Abdul Karim, Rozita (1994) Sejauh manakah kecekapan dan keberkesanan perkhidmatan pos di Shah Alam setelah diswastakan. Satu tinjauan / Ani Awang ... [et al.]. [Student Project] (Unpublished)

Azmi, Muhamad Afiq and Abdullah, Khairulnazrin (2013) Internal customer satisfaction toward service quality: A case study in Human Resource Department Tenaga Nasional Berhad Malacca / Muhamad Afiq Azmi and Khairulnazrin Abdullah. [Student Project] (Unpublished)


Hasnan, Nurul Ain Hayati and Azman, Noor Amira (2014) The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman. [Student Project] (Unpublished)


Ibrahim, Nurzahidah and Johari, Nor Bazlaa-Amani and Latip, Famiezza Ezza Fazirra and Mobil, Nurzulaikha Fuadani and Bakhtiar, Shasilla (2015) Fundamentals of Entrepreneurship (ENT300) : Homelicious Seafood Burger / Nurzahidah Ibrahim ...[et al.]. [Entrepreneurship Project] (Unpublished)

Iskandar Zurkarnain, Diyana and Ahmad, Nurazlin (2011) Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad. [Student Project] (Unpublished)

Ismail, Intan Rafidah and Shahril, Nur Iman Aqilah (2016) The vital components of hipster cafe that affect millennials’ satisfaction / Intan Rafidah Ismail and Nur Iman Aqilah Shahril. [Student Project] (Unpublished)


Kamesan, Nazatulzarit (2007) Service quality in baggage handling: The case of Malaysia Airlines / Nazatulzarit Kamesan. [Student Project] (Unpublished)


Md. Yunus, Padilah (2005) A study of customer satisfaction level at Telekom Malaysia / Padilah Hj. Md. Yunus. Degree thesis, Universiti Teknologi MARA.

Mohd Noor, Nor Azila and Muhamad, Azli (2006) Organizational factors as driver of salespeople customer-orientation behaviour: A look at Malaysian life insurance agents / Nor Azila Mohd Noor and Azli Muhamad. Jurnal Intelek, 4 (2). pp. 71-79. ISSN 2231-7716


Ramli, Hazirah and Uju, Diana (2013) A study on the effectiveness of service delivery system towards customers satisfaction: A case study at road transportation department (RTD) of Melaka / Hazirah Ramli and Diana Uju. [Student Project] (Unpublished)

Ramli, Noryusnita (2014) The effectiveness of San Francisco Coffee’s sales promotion towards the patrons / Noryusnita Ramli. Masters thesis, Universiti Teknologi MARA.

Ramli, Nurul Akma and Saliman, Nurhayati (2012) Factors of staff professionalism at counter services affect customer satisfaction: A case study at TMpoint Jalan Gajah Berang, Melaka / Nurul Akma Ramli and Nurhayati Saliman. [Student Project] (Unpublished)


Saud, Nur Adilah (2002) A study on the attributes that contribute to the success of restaurants / Nur Adilah Saud. Degree thesis, Universiti Teknologi MARA.

Shahrun, Haidatul Nabila (2019) Examining the factors that influence customer's intention to use Ar-Rahnu among Segamat residents / Haidatul Nabila Shahrun. [Student Project] (Submitted)

Suhardi, Nur Qaiyisha and Mahmud, Normalina (2018) Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud. [Student Project] (Unpublished)


Wan Hasan, Wan Ahmad (2014) Visitors' satisfaction toward activities and services at Perhentian Island Marine Park, Terengganu / Wan Ahmad Wan Hasan. Degree thesis, Universiti Teknologi MARA.


Zainuddin, Anizah and Noranee, Shereen (2017) Customers’ emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee. Advances in Business Research International Journal, 3 (1). pp. 1-9. ISSN 2462-1838

This list was generated on Sat Jan 23 03:34:53 2021 +08.