Items where Subject is "Malaysia"

Article

The impact of online banking on customer service delivery in the Malaysian banking industry : Kano's model approach / Alhaji Abubakar Aliyu … [et al.]. (2014) Journal of Information and Knowledge Management (JIKM), 4 (1). pp. 113-128. ISSN ISSN:2231-8836 ; E-ISSN:2289-5337

Corporate social responsibility disclosure in Malaysian government-linked companies / Elinda Esa and Abdul Rahman Zahari. (2012) Terengganu International Finance and Economics Journal (TIFEJ), 2 (2). pp. 83-93. ISSN 2232-0539

Organizational factors as driver of salespeople customer-orientation behaviour: A look at Malaysian life insurance agents / Nor Azila Mohd Noor and Azli Muhamad. (2006) Jurnal Intelek, 4 (2). pp. 71-79. ISSN 2231-7716

CSR disclosure in the context of resource-based view theory / Suzana San and Nor Jana Salim. (2013) Terengganu International Finance and Economics Journal (TIFEJ), 3 (1). pp. 50-55. ISSN 2232-0539

Customers’ emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee. (2017) Advances in Business Research International Journal, 3 (1). pp. 1-9. ISSN 2462-1838

Conference or Workshop Item

Measuring supplier’s service quality and customer satisfaction using servqual / Hirun Azaman Ismail. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

Thesis

A study of customer satisfaction level at Telekom Malaysia / Padilah Hj. Md. Yunus. (2005) Degree thesis, thesis, Universiti Teknologi MARA.

The effectiveness of San Francisco Coffee’s sales promotion towards the patrons / Noryusnita Ramli. (2014) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

The mediating and moderating effect of psychological factor and salesperson personality on the relationship between cognitive factors and customer satisfaction among automobile users / Sarah Sabir Ahmad. (2019) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

A study on the attributes that contribute to the success of restaurants / Nur Adilah Saud. (2002) Degree thesis, thesis, Universiti Teknologi MARA.

Visitors' satisfaction toward activities and services at Perhentian Island Marine Park, Terengganu / Wan Ahmad Wan Hasan. (2014) Degree thesis, thesis, Universiti Teknologi MARA.

Student Project

Customer satisfaction towards counter service: A case study at Road Transport Department Bukit Katil, Melaka / Noorazuan Ahmad and Muhamad Shafiq Md Koma. (2013) [Student Project] (Unpublished)

Sejauh manakah kecekapan dan keberkesanan perkhidmatan pos di Shah Alam setelah diswastakan. Satu tinjauan / Ani Awang ... [et al.]. (1994) [Student Project] (Unpublished)

Internal customer satisfaction toward service quality: A case study in Human Resource Department Tenaga Nasional Berhad Malacca / Muhamad Afiq Azmi and Khairulnazrin Abdullah. (2013) [Student Project] (Unpublished)

The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman. (2014) [Student Project] (Unpublished)

Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad. (2011) [Student Project] (Unpublished)

The vital components of hipster cafe that affect millennials’ satisfaction / Intan Rafidah Ismail and Nur Iman Aqilah Shahril. (2016) [Student Project] (Unpublished)

Service quality in baggage handling: The case of Malaysia Airlines / Nazatulzarit Kamesan. (2007) [Student Project] (Unpublished)

A study on the effectiveness of service delivery system towards customers satisfaction: A case study at road transportation department (RTD) of Melaka / Hazirah Ramli and Diana Uju. (2013) [Student Project] (Unpublished)

Factors of staff professionalism at counter services affect customer satisfaction: A case study at TMpoint Jalan Gajah Berang, Melaka / Nurul Akma Ramli and Nurhayati Saliman. (2012) [Student Project] (Unpublished)

Examining the factors that influence customer's intention to use Ar-Rahnu among Segamat residents / Haidatul Nabila Shahrun. (2019) [Student Project] (Submitted)

Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud. (2018) [Student Project] (Unpublished)

A study on factors contribute to the acceptance of Ar-Rahnu scheme in Agrobank Kota Bharu / Wan Siti Norhidayah Wan Ibrahim. (2010) [Student Project] (Unpublished)

Customer satisfaction on Malay food restaurant at Pahang / Wan Nor Syuhana Wan Mahamad Hanafi. (2017) [Student Project] (Unpublished)

Entrepreneurship Project

Fundamentals of Entrepreneurship (ENT300) : Homelicious Seafood Burger / Nurzahidah Ibrahim ...[et al.]. (2015) [Entrepreneurship Project] (Unpublished)