Factors that lead to customer satisfaction towards online banking / Nur Shafeeka Jailani and Wan Nur Dini Sabrina Wan Azmi

Jailani, Nur Shafeeka and Wan Azmi, Nur Dini Sabrina (2018) Factors that lead to customer satisfaction towards online banking / Nur Shafeeka Jailani and Wan Nur Dini Sabrina Wan Azmi. [Student Project] (Unpublished)

Abstract

Banks are separated into several forms in Malaysia such as central banks, Islamic banks and commercial banks, The banking industry is one of the most significant industries m this Malaysia and most banks have their own banking websites as move to increase their effectiveness. Online banking brings convenience to customers and encourages customers to conduct transaction more efficiently and easily through the banking website. Online banking also benefits the bank in reducing the operational cost. With the rapid growth of the Internet, banks have changed the way financial services are being design and delivered. Online banking has gradually replaced the traditional based counter-form of banking because it offers many advantages amongst which are improved efficiency of payment and other financial services. According Chong cl at. 2015, online banking lias been recognized and well-known around the world. Thus, based on Guru etat. (2001), in order to compete in the online banking institutions, this oilers new opportunities and challenges to banking institutions around the world. Other than that, most of the banks are available with the internet facilities. Customers are able to accomplish their banking accounts or transactions with a single click via the internet connection through these internet facilities.

Metadata

Item Type: Student Project
Creators:
Creators
Email / ID Num.
Jailani, Nur Shafeeka
2016341197
Wan Azmi, Nur Dini Sabrina
2016734343
Subjects: H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus > Research Management Institute (RMI), UiTM Cawangan Kedah
Programme: Administrative Science and Policy Studies
Keywords: commercial banks ; bangking website ; internet facilities
Date: 2018
URI: https://ir.uitm.edu.my/id/eprint/30839
Edit Item
Edit Item

Download

[thumbnail of PPb_NUR SHAFEEKA BINTI JAILANI AM K 18_5.pdf] Text
PPb_NUR SHAFEEKA BINTI JAILANI AM K 18_5.pdf

Download (354kB)

Digital Copy

Digital (fulltext) is available at:

Physical Copy

Physical status and holdings:
Item Status:

ID Number

30839

Indexing

Statistic

Statistic details