Factors influencing the behavior of the customers towards the servicescape offered by the Hang Jebat Stadium / Mohammad Fadly Mohamed Mansor

Mohamed Mansor, Mohammad Fadly (2007) Factors influencing the behavior of the customers towards the servicescape offered by the Hang Jebat Stadium / Mohammad Fadly Mohamed Mansor. [Student Project] (Unpublished)

Abstract

Malacca Stadium Corporation was established with the main objectives of marketing the Sport Event and offers other services for local and international. Its main function is to provide goods and quality services to enhance their customers' satisfaction with their company’s motto which is "Your Satisfaction is Our Priority". The main objective of this research is to study on "Factors that Influence Customers' Awareness towards Services offered by Malacca Stadium Corporation". Further, it is to know whether customers' are aware or not with the services offered by Malacca Stadium Corporation. For the purpose of this research, the descriptive and causal research was used, 58 questionnaires were distributed to customers of Malacca Stadium Corporation services, but only 48 questionnaires were managed to be collected using Nonprobability Sampling Technique. Questionnaires were distributed as the survey instrument as the source of primary data, other reliable resources would serve as secondary data.

This research found that respondents are still not aware with the services offered by Malacca Stadium Corporation. They need more promotion on the services that offered by Malacca Stadium Corporation in order to make customer aware with the company's services as compete with others company and to increase the public awareness towards their quality services.

Metadata

Item Type: Student Project
Creators:
Creators
Email / ID Num.
Mohamed Mansor, Mohammad Fadly
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Marketing > Marketing research. Marketing research companies. Sales forecasting
H Social Sciences > HF Commerce > Marketing > Marketing research. Marketing research companies. Sales forecasting > Market surveys. Including brand choice. Brand loyalty
H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management
Keywords: Customers behavior; Servicescape; Customers' satisfaction
Date: 2007
URI: https://ir.uitm.edu.my/id/eprint/21470
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