Items where Subject is "Total quality management. Benchmarking"

Group by: Creators | Item Type
Number of items at this level: 105.

Article

Measuring leadership values based on value-based total performance excellence model (VBTPEM) / Mohd Rashid Ab Hamid , Zainol Mustafa , Nur Riza Mohd Suradi , Mokhtar Abdullah , Fazli Idris , Wan Rosmanira Ismail , Zalina Mohd Ali and Norkisme Zainal Abidin. (2010) Business and Management Quarterly Review (BMQR), 1 (3). ISSN 2180-2777

Working capital management performance in Air Asia, Malaysia Airlines and Qantas / Abu Thahir Abdul Nasser, Omar Samaf and Ahmad Marzuki Amiruddin Othman. (2010) Social and Management Research Journal (SMRJ), 7 (1). pp. 1-21. ISSN 1675-7017

Establishing an effective internal control system for fraud prevention: a structured literature review / Nor Hafizah Abdul Rahman ... [et al.]. (2019) Asia-Pacific Management Accounting Journal (APMAJ), 14 (3). pp. 19-49. ISSN 2550-1631

Amalan pengurusan kualiti menurut perspektif konvensional dan Islam : Suatu kajian strategi / Lokman Abdul Rasol, Siti Norma Aisyah Malkan@Molkan. (2019) Gading Journal for the Social Sciences, 22 (00). pp. 143-149. ISSN 2600-7568

Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim. (2018) Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (1). pp. 10-20. ISSN 2550-1429

Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim. (2018) Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (1). pp. 10-20. ISSN 2550-1429

What is lean 4.0? / Azyyati Anuar and Daing Maruak Sadek. (2022) FBM Insights, 5: 16. pp. 43-45. ISSN 2716-599X (Submitted)

A brief history of lean / Azyyati Anuar ... [et al.]. (2021) FBM Insights, 4: 17. pp. 51-53. ISSN 2716-599X

Total Quality Management (TQM) practices: challenges faced by hotel managers / Jazira Anuar, Norzuwana Sumarjan and Salleh Mohd Radzi. (2017) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-12. ISSN 1985-8914 ; 2590-3837

Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman. (2002) Wahana Akademik, 1 (1). pp. 38-51. ISSN 1675-2414

Penggunaan sistem VoTe bagi pengurusan kewangan geran penyelidikan yang efisien (Use of VoTe system for efficient research grant financial management) / Nur Jannah Azman … [et al.]. (2017) Jurnal Inovasi Malaysia (JURIM), 1 (1). pp. 2-9. ISSN 2600-7606

Acceptance of technological changes and job performance among administrative support personnel in the government offices in Maran, Pahang Darul Makmur / Hazlin Hasan and Feridah Hj Mohd Nadzar. (2010) Gading Journal for the Social Sciences, 14 (1). pp. 21-32. ISSN 2600-7568

Total quality management and changes in management accounting systems in a manufacturing firm: a case study / Sachini Ishanka and Tharusha Gooneratne. (2018) Asia-Pacific Management Accounting Journal (APMAJ), 13 (1). pp. 45-75. ISSN 2550-1631

TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain. (2000) Journal of International Business, Economics and Entrepreneurship (JIBE), 8 (1). pp. 81-101. ISSN 0128-7494

The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Roseazrina Azmi. (2018) Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-13. ISSN 2590-440X

Sistem pengurusan Kualiti ISO 9000: Satu tinjauan awal / Azizan Kassim. (2003) Jurnal Intelek, 1. pp. 8-21. ISSN 2231-7716

TQM in business education in Malaysia : a case study based on the application of nominal group technique / Nor Azian Khairuddin and Rafikul Islam. (2000) Journal of International Business, Economics and Entrepreneurship (JIBE), 8 (1). pp. 103-124. ISSN 0128-7494

Total quality management and SME performance: the mediating of innovation in Malaysia / Nurazree Mahmud ... [et al.]. (2019) Asia-Pacific Management Accounting Journal (APMAJ), 14 (1). pp. 201-217. ISSN 2550-1631

Inovasi produk "Smart Panel" sebagai kaedah penyelesaian masalah pembentangan hasil kerja pelajar (Smart Panel innovation as a problem solving method for student work's presentation) / Thuraiya Mohd … [et al.]. (2017) Jurnal Inovasi Malaysia (JURIM), 1 (1). pp. 110-129. ISSN 2600-7606

Information needs and information seeking behavior of quality assurance sector officers: case study in Malaysian Qualifications Agency (MQA)/ Mohd Ishak Mohd Hussaini and Raja Abdullah Yaacob. (2012) Journal of Information and Knowledge Management, 2 (1). pp. 55-70. ISSN ISSN:2231-8836 ; E-ISSN:2289-5337

Inspiring best business practices / Dr. Basil Mustafa. (2015) Journal of Emerging Economies and Islamic Research, 3 (3). pp. 1-8. ISSN 2289 – 2559

The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O'Mahony … [et al.]. (2011) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 3 (1). pp. 1-24. ISSN 1985-8914 , 2590-3837

Pengurusan kualiti menyeluruh (TQM) di ITM. (2021) Memori Korporat (85).

The level of professionalism and the use of PMS among managers in Malaysia manufacturing firms / Nurul Ashikin Said, Amizawati Mohd Amir and Ruhanita Maelah. (2017) Asia-Pacific Management Accounting Journal (APMAJ), 12 (2). pp. 1-27. ISSN 2550-1631

Current and ideal practice of quality management in Malaysia / Julian Paul Sidin … [et al.]. (2007) Malaysian Journal of Quality, 2. pp. 107-124. ISSN 1823-7347

Investigating the influence of lean six sigma practices on quality performance in medical device manufacturing industry / Sim Choon Ling...[et al.]. (2019) Voice of Academia (VOA), 15 (1). pp. 120-130. ISSN 2682-7840

Determining the effect of service quality towards patients' satisfaction in private hospitals in Kota Kinabalu, Sabah Malaysia / Sharifah Nurafizah Syed Annuar and Nur Shahafiqah Nadiah Jaffery. (2018) Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-15. ISSN 2590-440X

Pembangunan JIG robot pengimpal bagi mengoptimakan masa pengajaran dan pembelajaran dalam kelas pembuatan (Development of JIG robot welding to optimize teaching and learning time in manufacturing classes) / Norfauzi T. ... [et al.]. (2017) Jurnal Inovasi Malaysia (JURIM), 1 (1). pp. 62-78. ISSN 2600-7606

Expectations gap between auditors and user of financial statements in the audit process: an auditors' perspective / Ahmad Adnan Toumeh, Sofri Yahya and Walid Zakaria Siam. (2018) Asia-Pacific Management Accounting Journal (APMAJ), 13 (3). pp. 79-107. ISSN 2550-1631

Understanding benchmarking / Haron Wee Ah Boo. (2004) Info PinTAR (1). pp. 1-10. ISSN 1675-9907

An attempt to re-balance the balanced scorecard towards a sustainable performance measurement system / Noel Yahanpath and Syrus Islam. (2016) Asia-Pacific Management Accounting Journal (APMAJ), 11 (2). pp. 193-221. ISSN 2550-1631

Book Section

Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango. (2015) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

Factors influencing the successful implementation of ISO9001 in UiTM Kedah / Hadzli Ishak...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, p. 37. ISBN 9789670314563

Ethical decision making of Malaysian external auditors / Razana Juhaida Johari. (2013) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 4 (4). Institute of Graduate Studies, UiTM, Shah Alam.

Design and development of integrated quality management model based on TQM, LM and EMS in Malaysian automotive companies / Noor Azlina Mohd Salleh. (2014) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 6 (6). Institute of Graduate Studies, UiTM, Shah Alam.

Target Costing implementation decision and organizational capabilities from the perspectives of the balanced scorecard model: a study on Malaysian automotive industry / Hussein Hussein Hamood Sharaf Addin. (2015) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

Conference or Workshop Item

The making of good leaders / Abdellah Aarab. (2010) In: 15th University Administrators Conference 2010, 20-23 December 2010, Pan Pacific, KLIA. (In Press)

TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki. (2007) In: PROSIDING KONAKA ‘07, 4 – 5 DISEMBER 2007, UiTM PAHANG.

The effectiveness of the implementation of QE/5S towards quality environment at workplace / Norhaslina Jumadi ... [et al.]. (2015) In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

Overview of lean issues in managing the green construction project / Wan Nur Syazwani Wan Mohammad and Mohd Rofdzi Abdullah. (2015) In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

Thesis

The relationship between internal marketing and service quality: examining the mediating roles of organisational commitment among frontline employees in Sabah public service / Rozanah Abd Hamid. (2020) PhD thesis, thesis, Universiti Teknologi MARA.

Effective internal audit: a performance index / Razimah Abdullah. (2009) Masters thesis, thesis, Universiti Teknologi MARA.

Compliance with the Malaysian standard for Muslim- friendly hospitality Services (MS 2610:2015) requirements: a comparative study between selected Islamic Quality Standard (IQS) awarded hotels in Malaysia / Nor Syahirah Amer Nordin. (2020) Masters thesis, thesis, Universiti Teknologi MARA.

The relationship between leadership behaviour and organizational commitment on quality management practices among administrative officers in International Islamic University Malaysia (IIUM) / Ilmyzat Ismail. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar. (2004) Degree thesis, thesis, Universiti Teknologi MARA.

Total quality management practices among staff in district education offices in Negeri Sembilan / Ain Nathasha Omar. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

Critical success factors in workplace in relation with KPI in construction industry in Sarawak / Geraldine Emma Sinsoon. (2020) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

Integration of the internal Supply Chain Management (SCM) towards long run competitiveness / Tengku Nurul Aishah Tengku Aziz. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

Integrated quality management model based on TQM, LM, EMS and ENMS for Malaysian automotive company / Argustina Zainuddin. (2020) Masters thesis, thesis, Universiti Teknologi MARA.

Student Project

Factors that influencing quality graduates at a private university / Nor Azira Razalli. (2005) [Student Project] (Unpublished)

A study on tools of total quality management towards decision making in organization / Habibah Nik Mat. (2012) [Student Project] (Unpublished)

The benchmarking of opposite player: comparison between Plus Expressways and Abertis Spain / Hafizah Zuraipah Asliza Hassan. (2010) [Student Project] (Unpublished)

The practice of employee empowerment: a case study of total quality management in Bilateral Division in Ministry Of International Trade And Industry (MITI) / Irena Sha’aban. (2009) [Student Project] (Unpublished)

Factors influence customer satisfaction at Pejabat Tenaga Kerja Seremban based on service quality dimension / Muhammad Ferdaus Zulkafli and Nurhana Aini Md Nasir. (2013) [Student Project] (Unpublished)

The relationship between information quality, system quality, service quality and employee’s productivity / Muhd Amidi Salleh. (2010) [Student Project] (Unpublished)

Influence of services quality on customer satisfaction towards Hotel Sentral Riverview Melaka / Nur Dini Zafirah Suhaimi. (2019) [Student Project] (Unpublished)

Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri. (2019) [Student Project] (Unpublished)

A study of Total Quality Management (TQM) practices towards employees’ awareness in Perbadanan Kemajuan Negeri Melaka (PKNM) / Hanee Nazyah Ahmad Moghni. (2010) [Student Project] (Unpublished)

A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi. (2011) [Student Project] (Unpublished)

Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz. (2012) [Student Project] (Unpublished)

A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim. (2009) [Student Project] (Unpublished)

The impact of total quality management on employees’ job satisfaction at Mahkota Medical Centre,Malacca / Siti Asma Abdul Jamal. (2009) [Student Project] (Unpublished)

A study on the effects of service quality dimension towards customer retention in Hotel Hallmark Leisure, Melaka / Siti Nor Azimah Abdul Rahman. (2012) [Student Project] (Unpublished)

Factors that influence service quality at Technology Park Malaysia / Siti Khadijah Abdul Rashad and Mohd Shazwan Nizam Abdul Latif. (2016) [Student Project] (Unpublished)

The important of service quality towards customer satisfaction at Menara Taming Sari / Siti Khadijah Abu Bakar. (2008) [Student Project] (Unpublished)

The impacts of total quality management (TQM) practices towards job satisfaction in motorcycle’s manufacturing company / Siti Nurafiqah Ahmad Yani. (2014) [Student Project] (Unpublished)

A study on the effectiveness of Jihad Memerangi Orang Tengah (JMOT) programs under Lembaga Kemajuan Ikan Malaysia (LKIM) towards fishermen`s productivity in Kota Kinabalu, Sabah / Alkamarul Alim. (2015) [Student Project] (Unpublished)

A study on factors of organizational culture that affect total quality management in Steelcase Manufacturing (Malaysia) / Nurul Syakinah Azizan. (2015) [Student Project] (Unpublished)

A study on service quality provided by government agencies towards achieving customers satisfaction at Urban Transformation Centre (UTC) Melaka / Nur Azni Baharim and Wan Nurul Hidayah Wan Abdul Sobir. (2014) [Student Project] (Unpublished)

Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari. (2014) [Student Project] (Unpublished)

A study on customer perception towards service quality provided by Takaful Malaysia Berhad Langkawi branch / Nurulhaida Din. (2004) [Student Project] (Unpublished)

Perceived organizational support towards affective organizational commitment among workers’ in Syarikat Air Melaka Berhad (SAMB) / Nurulain Hamali. (2009) [Student Project] (Unpublished)

The internal factors affecting the successful of ISO9001 quality system implementation in Siegwerk Malaysia Sdn Bhd / Nurul Fatihah Hasmuni. (2013) [Student Project] (Unpublished)

Total Quality Management / Norasikin Hussin and Nornikmah Jamaludin. (2003) [Student Project] (Unpublished)

A study on customers satisfactions towards services quality at the Store Soon Seng Plaza Melaka / Siti Fatimah Ibrahim. (2013) [Student Project] (Unpublished)

A study on the effects of service quality on customer satisfaction towards bus transit in Malacca Central / Siti Aisyah Ishak and Nurul Hidayah Moktarroji. (2013) [Student Project] (Unpublished)

The case of Proton Tanjung Malim Sdn. Bhd. : quality systems, audits and awards in achieving the International Organization for Standardization (ISO) / Nursyazana Ismail. (2011) [Student Project] (Unpublished)

Determinants on service quality that affecting customer satisfaction in bumiputera printing industry / Siti Nur Fakhira Ismail. (2014) [Student Project] (Unpublished)

Τhe quality management practice of NCM meter in DeltaPrima Metering Sdn Bhd/ Νur Αin Natasha Kamarulzaman. (2018) [Student Project]

The impact of ISO on the employees job performance at C.S Rudy Electric Sdn Bhd / Mary Magdalene Lapis. (2010) [Student Project] (Unpublished)

Factors that can influence the Total Quality Management (TQM) at Pejabat Felda Wilayah Segamat / Nurul Atika Mahat and Nurul Atikah Abdul Hadi. (2014) [Student Project] (Unpublished)

A study on organizational culture affecting Total Quality Management (TQM) implementation / Nur Atiqah Md Khamis, Nur Farahin Rahim, Shafika Suhada Kamaruddin. (2014) [Student Project] (Unpublished)

Comparing service quality between private and public hospital / Nazhatul Aini Mohd Farid. (2009) [Student Project] (Unpublished)

Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad. (2009) [Student Project] (Unpublished)

A study on factors that motivate employee to work a case study at Melaka Police Contingent Headqurters Melaka / Amir Muzakkir Omar and Azmi Shafiq Abd Rahman. (2014) [Student Project] (Unpublished)

A study to identify Total Quality Management (TQM) in MNR Usahajaya : How it affects the management of the company / Mohd Qusyairyilsyahdan. (2016) [Student Project] (Unpublished)

Implementing total quality management in Unit Trust Operations Department of PNB: a case study of Permodalan Nasional Berhad (PNB) / Zatul Akmar Razak. (2009) [Student Project] (Unpublished)

Service quality in Lanai Kijang based on the perception of the international guest / Shariha Roseley. (2011) [Student Project] (Unpublished)

The determinant of hotel quality service toward customer satisfaction : a study at Hotel UiTM Dungun / Mohamed Irfan Roslan. (2014) [Student Project] (Unpublished)

Survey on squatters perception towards Selangor State Development Corporation to reduce the squatter problem and enhancing their living standards in Klang Valley / Ahdiah Sangit. (2000) [Student Project] (Submitted)

The factors of Total Quality Management (TQM) affect Tenaga Nasional Berhad (TNB) Bidor performance / Norizzaty Shahabudin. (2014) [Student Project] (Unpublished)

Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin. (2013) [Student Project] (Unpublished)

The study of soft factors that influence total quality management (TQM) at Sarawak Energy Berhad headquarters / Mohamad Hafiz Suhaili. (2015) [Student Project] (Unpublished)

The relationship between the service quality dimension and the customer satisfaction at MITC Melaka / Nurul Athirah Zabidi. (2014) [Student Project] (Unpublished)

The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal. (2011) [Student Project] (Unpublished)

Entrepreneurship Project

Entrepreneurship : Top Print-T / Siti Nor Maisarah Umar, Nur Khairunnisa Zahidin and Wan Nor Suhariani Wan Ibrahim ... [et al.]. (2009) [Entrepreneurship Project] (Unpublished)

Research Reports

Risk management disclosure in islamic financial institutions in Malaysia: Pre and post financial crisis / Rosnadzirah Ismail … [et al.]. (2012) [Research Reports] (Unpublished)

International Technology Transfer (ITT) and development of technological capabilities in Malaysian construction industry: a conceptual framework / Assoc. Prof. Dr. Roshana Takim, Prof. Dr. Abdul Hadi Nawawi and Roshartini Omar. (2011) [Research Reports] (Unpublished)

Investigating the use of analytical procedures by practicing auditors in Wilayah Persekutuan Kuala Lumpur / Ros Norita Abd Samad, Ithnahaini Baharuddin and Anita Che Hassan. (2008) [Research Reports] (Unpublished)

Benchmarking of management accounting best practices as an alternative continuous improvement activity in health service organisations: the case of Malaysian hospitals in the northern region / Zubir Azhar …[et al.]. (2010) [Research Reports] (Unpublished)

Assessing the employees’ awareness towards the Total Quality Management (TQM) at Inland Revenue Board Of Malaysia (IRBM), Johor Bahru branch / Nik Noor Afizah Azlan, Nurmuslimah Kamilah Abdullah and Norudin Mansor. (2013) [Research Reports] (Submitted)

Small scale integrated renewable energy supply for remote office employing the use of PV source / Nor Salwa Damanhuri … [et al.]. (2010) [Research Reports] (Unpublished)

Performance indicators for management and benchmarking of sewerage services - a case study in Klang Valley / Siti Rashidah Mohd Nasir, Prof Madyair Dr Suhaimi Abdul Talib and Prof Madya Ir Dr Aminuddin Mohd Baki. (2006) [Research Reports] (Unpublished)

Structural equation modelling on total quality management and knowledge management for supply chain learning in Malaysian manufacturing and services industries / Dr. Loke Siew Phaik …[et al.]. (2011) [Research Reports] (Unpublished)

Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.]. (2012) [Research Reports] (Unpublished)

This list was generated on Sat Oct 1 15:34:37 2022 UTC.