The effects of total quality management practices to employees’ job satisfaction / Azwan Shah Aminuddin ... [et al.]

Aminuddin, Azwan Shah and Zakaria, Ibhrahim and Mat Halif, Mazuin and Mansor, Farah Ahlami and Setapa, Mariam (2022) The effects of total quality management practices to employees’ job satisfaction / Azwan Shah Aminuddin ... [et al.]. Journal of International Business, Economics and Entrepreneurship (JIBE), 7 (1). pp. 69-78. ISSN 2550-1429

Abstract

The effects of Total Quality Management (TQM) on employees’ job satisfaction has been studied extensively in worldwide. Moreover, there are not many studies about the effects of TQM and job satisfaction. The purpose of this research is to study the effect of TQM on job satisfaction. Five hypotheses were developed in this paper. This study is useful to the top management in the public sector as a guide to improve their current employees’ capabilities and organization performance. It is also can improve the quality of work, indirectly improve the productivity of employees at their organization. This study was a cross-sectional study. A stratified sampling technique was used in collecting data from 261 employees in Majlis Bandaraya Melaka Bersejarah (MBMB). The results of the study supported only three from five hypotheses. Accordingly, top management commitment and reward and recognition are the most influential factors of TQM practices towards employee’ job satisfaction.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Aminuddin, Azwan Shah
azwanamin@uitm.edu.my
Zakaria, Ibhrahim
UNSPECIFIED
Mat Halif, Mazuin
UNSPECIFIED
Mansor, Farah Ahlami
UNSPECIFIED
Setapa, Mariam
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking
H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Business and Management
Journal or Publication Title: Journal of International Business, Economics and Entrepreneurship (JIBE)
UiTM Journal Collections: UiTM Journal > Journal of International Business, Economics and Entrepreneurship (JIBE)
ISSN: 2550-1429
Volume: 7
Number: 1
Page Range: pp. 69-78
Keywords: Job Satisfaction, Malaysia, Total Quality Management
Date: June 2022
URI: https://ir.uitm.edu.my/id/eprint/71635
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