Items where Subject is "Total quality management. Benchmarking"

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ID24971 Ahmad Moghni, Hanee Nazyah (2010) A study of Total Quality Management (TQM) practices towards employees’ awareness in Perbadanan Kemajuan Negeri Melaka (PKNM) / Hanee Nazyah Ahmad Moghni. [Student Project] (Unpublished)

ID910 Aarab, Abdellah (2010) The making of good leaders / Abdellah Aarab. In: 15th University Administrators Conference 2010, 20-23 December 2010, Pan Pacific, KLIA. (In Press)

ID873 Ab Hamid, Mohd Rashid and Mustafa, Zainol and Mohd Suradi, Nur Riza and Abdullah, Mokhtar and Idris, Fazli and Ismail, Wan Rosmanira and Mohd Ali, Zalina and Zainal Abidin, Norkisme (2010) Measuring leadership values based on value-based total performance excellence model (VBTPEM) / Mohd Rashid Ab Hamid , Zainol Mustafa , Nur Riza Mohd Suradi , Mokhtar Abdullah , Fazli Idris , Wan Rosmanira Ismail , Zalina Mohd Ali and Norkisme Zainal Abidin. Business and Management Quarterly Review (BMQR), 1 (3). ISSN 2180-2777

ID14957 Abd Hafiz, Mohamad Azraei Hazny and Syed Fairudz, Syed Hafiz (2012) Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz. [Student Project] (Unpublished)

ID31405 Abd Rahim, Sufiah Hayati (2009) A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim. [Student Project] (Unpublished)

ID30911 Abdul Jamal, Siti Asma (2009) The impact of total quality management on employees’ job satisfaction at Mahkota Medical Centre,Malacca / Siti Asma Abdul Jamal. [Student Project] (Unpublished)

ID13079 Abdul Nasser, Abu Thahir and Samaf, Omar and Amiruddin Othman, Ahmad Marzuki (2010) Working capital management performance in Air Asia, Malaysia Airlines and Qantas / Abu Thahir Abdul Nasser, Omar Samaf and Ahmad Marzuki Amiruddin Othman. Social and Management Research Journal (SMRJ), 7 (1). pp. 1-21. ISSN 1675-7017

ID29133 Abdul Rahman, Nor Hafizah and Jamaluddin, Adibah and Hamzah, Noradiva and Aziz, Khairul Azman (2019) Establishing an effective internal control system for fraud prevention: a structured literature review / Nor Hafizah Abdul Rahman ... [et al.]. Asia-Pacific Management Accounting Journal (APMAJ), 14 (3). pp. 19-49. ISSN 2550-1631

ID31243 Abdul Rahman, Siti Nor Azimah (2012) A study on the effects of service quality dimension towards customer retention in Hotel Hallmark Leisure, Melaka / Siti Nor Azimah Abdul Rahman. [Student Project] (Unpublished)

ID27046 Abdul Rashad, Siti Khadijah and Abdul Latif, Mohd Shazwan Nizam (2016) Factors that influence service quality at Technology Park Malaysia / Siti Khadijah Abdul Rashad and Mohd Shazwan Nizam Abdul Latif. [Student Project] (Unpublished)

ID29450 Abdul Rasol, Lokman and Malkan@Molkan, Siti Norma Aisyah (2019) Amalan pengurusan kualiti menurut perspektif konvensional dan Islam : Suatu kajian strategi / Lokman Abdul Rasol, Siti Norma Aisyah Malkan@Molkan. Gading Journal for the Social Sciences, 22 (00). pp. 143-149. ISSN 2600-7568

ID15456 Abdullah, Razimah (2009) Effective internal audit: A performance index / Razimah Abdullah. Masters thesis, thesis, Universiti Teknologi MARA.

ID29873 Abu Bakar, Nur Ain and Tuan Mat, Tuan Zainun and Mohd Fahmi, Fadzlina and Tajul Urus, Sharina (2017) Lean management practices and its effect on Malaysian local government performance / Nur Ain Abu Bakar ... [et al.]. Asia-Pacific Management Accounting Journal (APMAJ), 12 (2). pp. 79-104. ISSN 2550-1631

ID31134 Abu Bakar, Siti Khadijah (2008) The important of service quality towards customer satisfaction at Menara Taming Sari / Siti Khadijah Abu Bakar. [Student Project] (Unpublished)

ID29204 Abubakar, Ramatu Abdulkareem and Kura, Kabiru Maitama and Ringim, Kabiru Jinjiri (2018) Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim. Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (1). pp. 10-20. ISSN 2550-1429

ID29125 Abubakar, Ramatu Abdulkareem and Kura, Kabiru Maitama and Ringim, Kabiru Jinjiri (2018) Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim. Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (1). pp. 10-20. ISSN 2550-1429

ID43262 Alim, Alkamarul (2015) A study on the effectiveness of Jihad Memerangi Orang Tengah (JMOT) programs under Lembaga Kemajuan Ikan Malaysia (LKIM) towards fishermen`s productivity in Kota Kinabalu, Sabah / Alkamarul Alim. [Student Project] (Unpublished)

ID19521 Anuar, Jazira and Mohd Radzi, Salleh (2017) Total Quality Management (TQM) practices: challenges faced by hotel managers / Jazira Anuar, Norzuwana Sumarjan and Salleh Mohd Radzi. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-12. ISSN 1985-8914 ; 2590-3837

ID11844 Ayob, Mohammad Zaki and Mohd Saman, Fatimah (2002) Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman. Wahana Akademik, 1 (1). pp. 38-51. ISSN 1675-2414

ID22506 Azhar, Zubir and Abdul Rahman, Ibrahim Kamal and Abdul Rahman, Nor Hafizah and Ismail, Noridah and Radjeman, Leily Adja (2010) Benchmarking of management accounting best practices as an alternative continuous improvement activity in health service organisations: the case of Malaysian hospitals in the northern region / Zubir Azhar …[et al.]. [Research Reports] (Unpublished)

ID30495 Azizan, Nurul Syakinah (2015) A study on factors of organizational culture that affect total quality management in Steelcase Manufacturing (Malaysia) / Nurul Syakinah Azizan. [Student Project] (Unpublished)

ID20742 Azman, Nur Jannah and Ahmad, Nor Monica and Hasan, Nor' Aishah and Ahmad, Siti Noor Dina and Mohamed, Ahmad Husaini (2017) Penggunaan sistem VoTe bagi pengurusan kewangan geran penyelidikan yang efisien (Use of VoTe system for efficient research grant financial management) / Nur Jannah Azman … [et al.]. Jurnal Inovasi Malaysia (JURIM), 1 (1). pp. 2-9. ISSN 2600-7606

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ID32121 Baharim, Nur Azni and Wan Abdul Sobir, Wan Nurul Hidayah (2014) A study on service quality provided by government agencies towards achieving customers satisfaction at Urban Transformation Centre (UTC) Melaka / Nur Azni Baharim and Wan Nurul Hidayah Wan Abdul Sobir. [Student Project] (Unpublished)

ID32575 Bahrum, Nur Fatin and Che Johari, Mohd Khairani (2014) Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari. [Student Project] (Unpublished)

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ID25119 Damanhuri, Nor Salwa and Hamzah, Mustafar Kamal and Ibrahim, Intan Rahayu and Othman, Nor Azlan and Mohd Hussain, Mohd Najib and Radzali, Rosfariza and Seroji, Mohammad Nawawi and Dahlan, Nofri Yenita (2010) Small scale integrated renewable energy supply for remote office employing the use of PV source / Nor Salwa Damanhuri … [et al.]. [Research Reports] (Unpublished)

ID19216 Dango, Ambrose (2015) Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

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ID24959 Hassan, Hafizah Zuraipah Asliza (2010) The benchmarking of opposite player: comparison between Plus Expressways and Abertis Spain / Hafizah Zuraipah Asliza Hassan. [Student Project] (Unpublished)

ID30504 Hamali, Nurulain (2009) Perceived organizational support towards affective organizational commitment among workers’ in Syarikat Air Melaka Berhad (SAMB) / Nurulain Hamali. [Student Project] (Unpublished)

ID29821 Hasan, Hazlin and Mohd Nadzar, Feridah (2010) Acceptance of technological changes and job performance among administrative support personnel in the government offices in Maran, Pahang Darul Makmur / Hazlin Hasan and Feridah Hj Mohd Nadzar. Gading Journal for the Social Sciences, 14 (1). pp. 21-32. ISSN 2600-7568

ID30432 Hasmuni, Nurul Fatihah (2013) The internal factors affecting the successful of ISO9001 quality system implementation in Siegwerk Malaysia Sdn Bhd / Nurul Fatihah Hasmuni. [Student Project] (Unpublished)

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ID23742 Ismail, Rosnadzirah and Abdul Rahman, Rashidah and Ahmad, Normah and Mokhtar, Siti Hilda (2012) Risk management disclosure in islamic financial institutions in Malaysia: Pre and post financial crisis / Rosnadzirah Ismail … [et al.]. [Research Reports] (Unpublished)

ID31036 Ibrahim, Siti Fatimah (2013) A study on customers satisfactions towards services quality at the Store Soon Seng Plaza Melaka / Siti Fatimah Ibrahim. [Student Project] (Unpublished)

ID36781 Ishak, Hadzli and Abdul Gafar, Muhammad Hanif and Azhar, Nor Ananiza (2018) Factors influencing the successful implementation of ISO9001 in UiTM Kedah / Hadzli Ishak...[et al.]. In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, p. 37. ISBN 9789670314563

ID15263 Ishak, Siti Aisyah and Moktarroji, Nurul Hidayah (2013) A study on the effects of service quality on customer satisfaction towards bus transit in Malacca Central / Siti Aisyah Ishak and Nurul Hidayah Moktarroji. [Student Project] (Unpublished)

ID29654 Ishanka, Sachini and Gooneratne, Tharusha (2018) Total quality management and changes in management accounting in a manufacturing firm: a case study / Sachini Ishanka and Tharusha Gooneratne. Asia-Pacific Management Accounting Journal (APMAJ), 13 (1). pp. 45-75. ISSN 2550-1631

ID14208 Ismail, Ilmyzat (2014) The relationship between leadership behaviour and organizational commitment on quality management practices among administrative officers in International Islamic University Malaysia (IIUM) / Ilmyzat Ismail. Masters thesis, thesis, Universiti Teknologi MARA.

ID26354 Ismail, Nursyazana (2011) The case of Proton Tanjung Malim Sdn. Bhd. : quality systems, audits and awards in achieving the International Organization for Standardization (ISO) / Nursyazana Ismail. [Student Project] (Unpublished)

ID31280 Ismail, Siti Nur Fakhira (2014) Determinants on service quality that affecting customer satisfaction in bumiputera printing industry / Siti Nur Fakhira Ismail. [Student Project] (Unpublished)

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ID11413 Jain, Kamal Kishore (2000) TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain. Journal of International Business, Economics and Entrepreneurship (JIBE), 8 (1). pp. 81-101. ISSN 0128-7494

ID29994 Jamal, Hartini Zuhaila and Mahamed Ali, Faliza and Azmi, Roseazrina (2018) The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Roseazrina Azmi. Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-13. ISSN 2590-440X

ID14609 Johar, Nurul Huda (2004) A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar. Degree thesis, thesis, Universiti Teknologi MARA.

ID19139 Johari, Razana Juhaida (2013) Ethical decision making of Malaysian external auditors / Razana Juhaida Johari. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 4 (4). Institute of Graduate Studies, UiTM, Shah Alam.

ID29728 Joseph, Corina and Madi, Nero and Janggu, Tamoi and Rahmat, Mariam and Mohamed, Nafsiah (2018) Online integrity disclosure: benchmark for good governance? / Corina Joseph … [et al.]. Asia-Pacific Management Accounting Journal (APMAJ), 13 (1). pp. 1-24. ISSN 2550-1631

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ID14708 Kassim, Azizan (2003) Sistem pengurusan Kualiti ISO 9000: Satu tinjauan awal / Azizan Kassim. Jurnal Intelek, 1. pp. 8-21. ISSN 2231-7716

ID11417 Khairuddin, Nor Azian and Islam, Rafikul (2000) TQM in business education in Malaysia : a case study based on the application of nominal group technique / Nor Azian Khairuddin and Rafikul Islam. Journal of International Business, Economics and Entrepreneurship (JIBE), 8 (1). pp. 103-124. ISSN 0128-7494

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ID26008 Mohd Zafri, Syahirah Aisyah (2019) Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri. [Student Project] (Unpublished)

ID25632 Md Radzi, Muhammad Hafiz (2011) A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi. [Student Project] (Unpublished)

ID30392 Mahat, Nurul Atika and Abdul Hadi, Nurul Atikah (2014) Factors that can influence the Total Quality Management (TQM) at Pejabat Felda Wilayah Segamat / Nurul Atika Mahat and Nurul Atikah Abdul Hadi. [Student Project] (Unpublished)

ID29371 Mahmud, Nurazree and Hilmi, Mohd Faiz and Mustapha, Yanti Aspha Ameira and Abu Karim, Rizuwan (2019) Total quality management and SME performance: the mediating of innovation in Malaysia / Nurazree Mahmud ... [et al.]. Asia-Pacific Management Accounting Journal (APMAJ), 14 (1). pp. 201-217. ISSN 2550-1631

ID35579 Md Khamis, Nur Atiqah and Rahim, Nur Farahin and Kamaruddin, Shafika Suhada (2014) A study on organizational culture affecting Total Quality Management (TQM) implementation / Nur Atiqah Md Khamis, Nur Farahin Rahim, Shafika Suhada Kamaruddin. [Student Project] (Unpublished)

ID20744 Mohd, Thuraiya and Ilias, Nur Hanim and Mansor, Azran and Abd Rahman, Nor Azalina Yusnita and Che Pin, Siti Fairuz and Senawi, Asma and Abdul Aziz, Zul Azri (2017) Inovasi produk "Smart Panel" sebagai kaedah penyelesaian masalah pembentangan hasil kerja pelajar (Smart Panel innovation as a problem solving method for student work's presentation) / Thuraiya Mohd … [et al.]. Jurnal Inovasi Malaysia (JURIM), 1 (1). pp. 110-129. ISSN 2600-7606

ID27460 Mohd Farid, Nazhatul Aini (2009) Comparing service quality between private and public hospital / Nazhatul Aini Mohd Farid. [Student Project] (Unpublished)

ID48449 Mohd Nasir, Siti Rashidah and Abdul Talib, Suhaimi (Prof Madyair Dr) and Mohd Baki, Aminuddin (Prof Madya Ir Dr) (2006) Performance indicators for management and benchmarking of sewerage services - a case study in Klang Valley / Siti Rashidah Mohd Nasir, Prof Madyair Dr Suhaimi Abdul Talib and Prof Madya Ir Dr Aminuddin Mohd Baki. [Research Reports] (Unpublished)

ID19514 Mohd Salleh, Noor Azlina (2014) Design and development of integrated quality management model based on TQM, LM and EMS in Malaysian automotive companies / Noor Azlina Mohd Salleh. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 6 (6). Institute of Graduate Studies, UiTM, Shah Alam.

ID28713 Muhamad, Noorwahida (2009) Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad. [Student Project] (Unpublished)

ID32777 Mustafa, Dr. Basil (2015) Inspiring best business practices / Dr. Basil Mustafa. Journal of Emerging Economies and Islamic Research, 3 (3). pp. 1-8. ISSN 2289 – 2559

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ID24948 Nik Mat, Habibah (2012) A study on tools of total quality management towards decision making in organization / Habibah Nik Mat. [Student Project] (Unpublished)

ID33167 Norhaslina, Jumadi and Nurul Sahida, Fauzi and Lizawati, Abdullah and Wan Nur Syazwani, Wan Mohammad and Johana, Yusof (2015) The effectiveness of the implementation of QE/5S towards quality environment at workplace / Norhaslina Jumadi ... [et al.]. In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

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ID44403 O'Mahony, Barry and Lahap, Johanudin and Sillitoe, Jim (2011) The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O'Mahony … [et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 3 (1). pp. 1-24. ISSN 1985-8914 , 2590-3837

ID14774 Omar, Ain Nathasha (2014) Total quality management practices among staff in district education offices in Negeri Sembilan / Ain Nathasha Omar. Masters thesis, thesis, Universiti Teknologi MARA.

ID14836 Omar, Amir Muzakkir and Abd Rahman, Azmi Shafiq (2014) A study on factors that motivate employee to work a case study at Melaka Police Contingent Headqurters Melaka / Amir Muzakkir Omar and Azmi Shafiq Abd Rahman. [Student Project] (Unpublished)

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ID43261 Qusyairyilsyahdan, Mohd (2016) A study to identify Total Quality Management (TQM) in MNR Usahajaya : How it affects the management of the company / Mohd Qusyairyilsyahdan. [Student Project] (Unpublished)

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ID22360 Razalli, Nor Azira (2005) Factors that influencing quality graduates at a private university / Nor Azira Razalli. [Student Project] (Unpublished)

ID31868 Razak, Zatul Akmar (2009) Implementing total quality management in Unit Trust Operations Department of PNB: a case study of Permodalan Nasional Berhad (PNB) / Zatul Akmar Razak. [Student Project] (Unpublished)

ID30819 Roseley, Shariha (2011) Service quality in Lanai Kijang based on the perception of the international guest / Shariha Roseley. [Student Project] (Unpublished)

ID44369 Roslan, Mohamed Irfan (2014) The determinant of hotel quality service toward customer satisfaction : a study at Hotel UiTM Dungun / Mohamed Irfan Roslan. [Student Project] (Unpublished)

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ID25703 Salleh, Muhd Amidi (2010) The relationship between information quality, system quality, service quality and employee’s productivity / Muhd Amidi Salleh. [Student Project] (Unpublished)

ID25038 Sha’aban, Irena (2009) The practice of employee empowerment: a case study of total quality management in Bilateral Division in Ministry Of International Trade And Industry (MITI) / Irena Sha’aban. [Student Project] (Unpublished)

ID25831 Suhaimi, Nur Dini Zafirah (2019) Influence of services quality on customer satisfaction towards Hotel Sentral Riverview Melaka / Nur Dini Zafirah Suhaimi. [Student Project] (Unpublished)

ID29796 Said, Nurul Ashikin and Mohd Amir, Amizawati and Maelah, Ruhanita (2017) The level of professionalism and the use of PMS among managers in Malaysia manufacturing firms / Nurul Ashikin Said, Amizawati Mohd Amir and Ruhanita Maelah. Asia-Pacific Management Accounting Journal (APMAJ), 12 (2). pp. 1-27. ISSN 2550-1631

ID19222 Sharaf Addin, Hussein Hussein Hamood (2015) Target Costing implementation decision and organizational capabilities from the perspectives of the balanced scorecard model: a study on Malaysian automotive industry / Hussein Hussein Hamood Sharaf Addin. In: The Doctoral Research Abstracts. IPSis Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

ID26275 Sharudin, Nurfatihah (2013) Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin. [Student Project] (Unpublished)

ID16183 Sidin, Julian Paul and Wafa, Syed Azi and Felix, Jules and G.V, Sherry (2007) Current and ideal practice of quality management in Malaysia / Julian Paul Sidin … [et al.]. Malaysian Journal of Quality, 2. pp. 107-124. ISSN 1823-7347

ID34511 Siew Phaik, Loke (Dr.) and Sambasivan, Murali (Prof Dr.) and G. Downe, Alan (Dr.) and Ooi keng, Boon (Assoc. Prof. Dr.) and Khalid, Khalizani (2011) Structural equation modelling on total quality management and knowledge management for supply chain learning in Malaysian manufacturing and services industries / Dr. Loke Siew Phaik …[et al.]. [Research Reports] (Unpublished)

ID32923 Sim, Choone Ling and Jusoh, Muhammad Shahar and Akmar Ishak, Noormaizatul (2019) Investigating the influence of lean six sigma practices on quality performance in medical device manufacturing industry / Sim Choon Ling...[et al.]. Voice of Academia (VOA), 15 (1). pp. 120-130. ISSN 2682-7840

ID37064 Sinsoon, Geraldine Emma (2020) Critical success factors in workplace in relation with KPI in construction industry in Sarawak / Geraldine Emma Sinsoon. Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

ID42652 Suhaili, Mohamad Hafiz (2015) The study of soft factors that influence total quality management (TQM) at Sarawak Energy Berhad headquarters / Mohamad Hafiz Suhaili. [Student Project] (Unpublished)

ID29991 Syed Annuar, Sharifah Nurafizah and Jaffery, Nur Shahafiqah Nadiah (2018) Determining the effect of service quality towards patients' satisfaction in private hospitals in Kota Kinabalu, Sabah Malaysia / Sharifah Nurafizah Syed Annuar and Nur Shahafiqah Nadiah Jaffery. Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-15. ISSN 2590-440X

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ID26413 Takim, Roshana and Nawawi, Abdul Hadi and Omar, Roshartini (2011) International Technology Transfer (ITT) and development of technological capabilities in Malaysian construction industry: a conceptual framework / Assoc. Prof. Dr. Roshana Takim, Prof. Dr. Abdul Hadi Nawawi and Roshartini Omar. [Research Reports] (Unpublished)

ID20741 T., Norfauzi and A.B., Hadzley and AI., zimin and I., Fakhrulnaim and B. J., Hafiz and A., Hassan (2017) Pembangunan JIG robot pengimpal bagi mengoptimakan masa pengajaran dan pembelajaran dalam kelas pembuatan (Development of JIG robot welding to optimize teaching and learning time in manufacturing classes) / Norfauzi T. ... [et al.]. Jurnal Inovasi Malaysia (JURIM), 1 (1). pp. 62-78. ISSN 2600-7606

ID15281 Tengku Aziz, Tengku Nurul Aishah (2014) Integration of the internal Supply Chain Management (SCM) towards long run competitiveness / Tengku Nurul Aishah Tengku Aziz. Masters thesis, thesis, Universiti Teknologi MARA.

ID29521 Toumeh, Ahmad Adnan and Yahya, Sofri and Siam, Walid Zakaria (2018) Expectations gap between auditors and user of financial statements in the audit process: an auditors' perspective / Ahmad Adnan Toumeh, Sofri Yahya and Walid Zakaria Siam. Asia-Pacific Management Accounting Journal (APMAJ), 13 (3). pp. 79-107. ISSN 2550-1631

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ID46514 Voon, Boo Ho and Abdullah, Firdaus and Lee, Nagarajah and Karen, Kueh Meng Koon (2012) Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.]. [Research Reports] (Unpublished)

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ID33226 Wan Nur Syazwani, Wan Mohammad and Mohd Rofdzi, Abdullah (2015) Overview of lean issues in managing the green construction project / Wan Nur Syazwani Wan Mohammad and Mohd Rofdzi Abdullah. In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

ID2 Wee Ah Boo, Haron (2004) Understanding benchmarking / Haron Wee Ah Boo. Info PinTAR (1). pp. 1-10. ISSN 1675-9907

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ID29980 Yahanpath, Noel and Islam, Syrus (2016) An attempt to re-balance the balanced scorecard towards a sustainable performance measurement system / Noel Yahanpath and Syrus Islam. Asia-Pacific Management Accounting Journal (APMAJ), 11 (2). pp. 193-221. ISSN 2550-1631

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ID25622 Zulkafli, Muhammad Ferdaus and Md Nasir, Nurhana Aini (2013) Factors influence customer satisfaction at Pejabat Tenaga Kerja Seremban based on service quality dimension / Muhammad Ferdaus Zulkafli and Nurhana Aini Md Nasir. [Student Project] (Unpublished)

ID30391 Zabidi, Nurul Athirah (2014) The relationship between the service quality dimension and the customer satisfaction at MITC Melaka / Nurul Athirah Zabidi. [Student Project] (Unpublished)

ID32538 Zainal, Nur Farezza (2011) The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal. [Student Project] (Unpublished)