Items where Subject is "Total quality management. Benchmarking"

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The making of good leaders / Abdellah Aarab. (2010) In: 15th University Administrators Conference 2010, 20-23 December 2010, Pan Pacific, KLIA. (In Press)

Measuring leadership values based on value-based total performance excellence model (VBTPEM) / Mohd Rashid Ab Hamid , Zainol Mustafa , Nur Riza Mohd Suradi , Mokhtar Abdullah , Fazli Idris , Wan Rosmanira Ismail , Zalina Mohd Ali and Norkisme Zainal Abidin. (2010) Business and Management Quarterly Review (BMQR), 1 (3). ISSN 2180-2777

Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz. (2012) [Student Project] (Unpublished)

The relationship between internal marketing and service quality: examining the mediating roles of organisational commitment among frontline employees in Sabah public service / Rozanah Abd Hamid. (2020) PhD thesis, thesis, Universiti Teknologi MARA.

A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim. (2009) [Student Project] (Unpublished)

Investigating the use of analytical procedures by practicing auditors in Wilayah Persekutuan Kuala Lumpur / Ros Norita Abd Samad, Ithnahaini Baharuddin and Anita Che Hassan. (2008) [Research Reports] (Unpublished)

The impact of total quality management on employees’ job satisfaction at Mahkota Medical Centre,Malacca / Siti Asma Abdul Jamal. (2009) [Student Project] (Unpublished)

Working capital management performance in Air Asia, Malaysia Airlines and Qantas / Abu Thahir Abdul Nasser, Omar Samaf and Ahmad Marzuki Amiruddin Othman. (2010) Social and Management Research Journal (SMRJ), 7 (1). pp. 1-21. ISSN 1675-7017

Establishing an effective internal control system for fraud prevention: a structured literature review / Nor Hafizah Abdul Rahman ... [et al.]. (2019) Asia-Pacific Management Accounting Journal (APMAJ), 14 (3). pp. 19-49. ISSN 2550-1631

A study on the effects of service quality dimension towards customer retention in Hotel Hallmark Leisure, Melaka / Siti Nor Azimah Abdul Rahman. (2012) [Student Project] (Unpublished)

Factors that influence service quality at Technology Park Malaysia / Siti Khadijah Abdul Rashad and Mohd Shazwan Nizam Abdul Latif. (2016) [Student Project] (Unpublished)

Amalan pengurusan kualiti menurut perspektif konvensional dan Islam : Suatu kajian strategi / Lokman Abdul Rasol, Siti Norma Aisyah Malkan@Molkan. (2019) Gading Journal for the Social Sciences, 22 (00). pp. 143-149. ISSN 2600-7568

TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki. (2007) In: PROSIDING KONAKA ‘07, 4 – 5 DISEMBER 2007, UiTM PAHANG.

Effective internal audit: a performance index / Razimah Abdullah. (2009) Masters thesis, thesis, Universiti Teknologi MARA.

The important of service quality towards customer satisfaction at Menara Taming Sari / Siti Khadijah Abu Bakar. (2008) [Student Project] (Unpublished)

Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim. (2018) Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (1). pp. 10-20. ISSN 2550-1429

Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim. (2018) Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (1). pp. 10-20. ISSN 2550-1429

A study of Total Quality Management (TQM) practices towards employees’ awareness in Perbadanan Kemajuan Negeri Melaka (PKNM) / Hanee Nazyah Ahmad Moghni. (2010) [Student Project] (Unpublished)

The impacts of total quality management (TQM) practices towards job satisfaction in motorcycle’s manufacturing company / Siti Nurafiqah Ahmad Yani. (2014) [Student Project] (Unpublished)

A study on the effectiveness of Jihad Memerangi Orang Tengah (JMOT) programs under Lembaga Kemajuan Ikan Malaysia (LKIM) towards fishermen`s productivity in Kota Kinabalu, Sabah / Alkamarul Alim. (2015) [Student Project] (Unpublished)

Compliance with the Malaysian standard for Muslim- friendly hospitality Services (MS 2610:2015) requirements: a comparative study between selected Islamic Quality Standard (IQS) awarded hotels in Malaysia / Nor Syahirah Amer Nordin. (2020) Masters thesis, thesis, Universiti Teknologi MARA.

The effects of total quality management practices to employees’ job satisfaction / Azwan Shah Aminuddin ... [et al.]. (2022) Journal of International Business, Economics and Entrepreneurship (JIBE), 7 (1). pp. 69-78. ISSN 2550-1429

What is lean 4.0? / Azyyati Anuar and Daing Maruak Sadek. (2022) FBM Insights, 5: 16. pp. 43-45. ISSN 2716-599X (Submitted)

A brief history of lean / Azyyati Anuar ... [et al.]. (2021) FBM Insights, 4: 17. pp. 51-53. ISSN 2716-599X

A short review of lean service / Azyyati Anuar, Daing Maruak Sadek and Wan Nor Faaizah Wan Omar. (2020) In: FBM INSIGHTS Universiti Teknologi MARA Cawangan Kedah vol. 1. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, UiTM Cawangan Kedah, pp. 33-36. ISBN 2716-599X (Submitted)

Total Quality Management (TQM) practices: challenges faced by hotel managers / Jazira Anuar, Norzuwana Sumarjan and Salleh Mohd Radzi. (2017) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-12. ISSN 1985-8914 ; 2590-3837

Kualiti dan kuantiti graduan di institusi pengajian tinggi awam: pendekatan nilai ditambah / Amizam Arzemi … [et al.]. (2008) In: Proceedings STSS 2008 Broadening Horizons Through Research, 3 – 4 June 2008, M.S Garden Hotel Kuantan, Pahang.

Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman. (2002) Wahana Akademik, 1 (1). pp. 38-51. ISSN 1675-2414

Benchmarking of management accounting best practices as an alternative continuous improvement activity in health service organisations: the case of Malaysian hospitals in the northern region / Zubir Azhar …[et al.]. (2010) [Research Reports] (Unpublished)

A study on factors of organizational culture that affect total quality management in Steelcase Manufacturing (Malaysia) / Nurul Syakinah Azizan. (2015) [Student Project] (Unpublished)

Assessing the employees’ awareness towards the Total Quality Management (TQM) at Inland Revenue Board Of Malaysia (IRBM), Johor Bahru branch / Nik Noor Afizah Azlan, Nurmuslimah Kamilah Abdullah and Norudin Mansor. (2013) [Research Reports] (Submitted)

Penggunaan sistem VoTe bagi pengurusan kewangan geran penyelidikan yang efisien (Use of VoTe system for efficient research grant financial management) / Nur Jannah Azman … [et al.]. (2017) Jurnal Inovasi Malaysia (JURIM), 1 (1). pp. 2-9. ISSN 2600-7606

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A study on service quality provided by government agencies towards achieving customers satisfaction at Urban Transformation Centre (UTC) Melaka / Nur Azni Baharim and Wan Nurul Hidayah Wan Abdul Sobir. (2014) [Student Project] (Unpublished)

Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari. (2014) [Student Project] (Unpublished)

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Centre for Total Quality Education, ITM Garis Panduan Pencalonan 1996 : Anugerah Kualiti ITM / Centre for Total Quality Education, ITM. (1996) Guideline . Centre for Total Quality Education, ITM, Shah Alam.

The acceptance of Total Quality Management (TQM): a case study in ITEM Industrial Engineering Sdn. Bhd, Selangor / Siti Fatimah Che Rouse. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

D

Small scale integrated renewable energy supply for remote office employing the use of PV source / Nor Salwa Damanhuri … [et al.]. (2010) [Research Reports] (Unpublished)

Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango. (2015) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

A study on customer perception towards service quality provided by Takaful Malaysia Berhad Langkawi branch / Nurulhaida Din. (2004) [Student Project] (Unpublished)

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Implementing of total quality management (TQM) in Malaysian construction industry / Khairul Nizam Fourzan. (2021) [Student Project] (Unpublished)

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Perceived organizational support towards affective organizational commitment among workers’ in Syarikat Air Melaka Berhad (SAMB) / Nurulain Hamali. (2009) [Student Project] (Unpublished)

Acceptance of technological changes and job performance among administrative support personnel in the government offices in Maran, Pahang Darul Makmur / Hazlin Hasan and Feridah Hj Mohd Nadzar. (2010) Gading Journal for the Social Sciences, 14 (1). pp. 21-32. ISSN 2600-7568

The internal factors affecting the successful of ISO9001 quality system implementation in Siegwerk Malaysia Sdn Bhd / Nurul Fatihah Hasmuni. (2013) [Student Project] (Unpublished)

The benchmarking of opposite player: comparison between Plus Expressways and Abertis Spain / Hafizah Zuraipah Asliza Hassan. (2010) [Student Project] (Unpublished)

Total Quality Management / Norasikin Hussin and Nornikmah Jamaludin. (2003) [Student Project] (Unpublished)

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Employee engagement for high firm performance: the case of lean six sigma at a Malaysia trading company / Hadijah Iberahim ... [et al.]. e-Academia Journal, 9 (1). pp. 12-23. ISSN 2289 - 6589

The evaluation on service quality courses offered by Institute of Management Melaka (IMM) / Roslinawati Ibrahim. (2005) [Student Project] (Submitted)

A study on customers satisfactions towards services quality at the Store Soon Seng Plaza Melaka / Siti Fatimah Ibrahim. (2013) [Student Project] (Unpublished)

Factors influencing the successful implementation of ISO9001 in UiTM Kedah / Hadzli Ishak...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, p. 37. ISBN 9789670314563

A study on the effects of service quality on customer satisfaction towards bus transit in Malacca Central / Siti Aisyah Ishak and Nurul Hidayah Moktarroji. (2013) [Student Project] (Unpublished)

Total quality management and changes in management accounting systems in a manufacturing firm: a case study / Sachini Ishanka and Tharusha Gooneratne. (2018) Asia-Pacific Management Accounting Journal (APMAJ), 13 (1). pp. 45-75. ISSN 2550-1631

The relationship between leadership behaviour and organizational commitment on quality management practices among administrative officers in International Islamic University Malaysia (IIUM) / Ilmyzat Ismail. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

The case of Proton Tanjung Malim Sdn. Bhd. : quality systems, audits and awards in achieving the International Organization for Standardization (ISO) / Nursyazana Ismail. (2011) [Student Project] (Unpublished)

Risk management disclosure in islamic financial institutions in Malaysia: Pre and post financial crisis / Rosnadzirah Ismail … [et al.]. (2012) [Research Reports] (Unpublished)

Determinants on service quality that affecting customer satisfaction in bumiputera printing industry / Siti Nur Fakhira Ismail. (2014) [Student Project] (Unpublished)

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TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain. (2000) Journal of International Business, Economics and Entrepreneurship (JIBE), 8 (1). pp. 81-101. ISSN 0128-7494

The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Roseazrina Azmi. (2018) Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-13. ISSN 2590-440X

A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar. (2004) Degree thesis, thesis, Universiti Teknologi MARA.

Ethical decision making of Malaysian external auditors / Razana Juhaida Johari. (2013) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 4 (4). Institute of Graduate Studies, UiTM, Shah Alam.

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Τhe quality management practice of NCM meter in DeltaPrima Metering Sdn Bhd/ Νur Αin Natasha Kamarulzaman. (2018) [Student Project]

The consumers acceptance of Halal brands in Kota Kinabalu city / Nazwatul Khairani Kamin. (2012) [Student Project] (Unpublished)

Sistem pengurusan Kualiti ISO 9000: Satu tinjauan awal / Azizan Kassim. (2003) Jurnal Intelek, 1. pp. 8-21. ISSN 2231-7716

TQM in business education in Malaysia : a case study based on the application of nominal group technique / Nor Azian Khairuddin and Rafikul Islam. (2000) Journal of International Business, Economics and Entrepreneurship (JIBE), 8 (1). pp. 103-124. ISSN 0128-7494

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The impact of ISO on the employees job performance at C.S Rudy Electric Sdn Bhd / Mary Magdalene Lapis. (2010) [Student Project] (Unpublished)

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Factors that can influence the Total Quality Management (TQM) at Pejabat Felda Wilayah Segamat / Nurul Atika Mahat and Nurul Atikah Abdul Hadi. (2014) [Student Project] (Unpublished)

Total quality management and SME performance: the mediating of innovation in Malaysia / Nurazree Mahmud ... [et al.]. (2019) Asia-Pacific Management Accounting Journal (APMAJ), 14 (1). pp. 201-217. ISSN 2550-1631

A study on organizational culture affecting Total Quality Management (TQM) implementation / Nur Atiqah Md Khamis, Nur Farahin Rahim, Shafika Suhada Kamaruddin. (2014) [Student Project] (Unpublished)

A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi. (2011) [Student Project] (Unpublished)

Inovasi produk "Smart Panel" sebagai kaedah penyelesaian masalah pembentangan hasil kerja pelajar (Smart Panel innovation as a problem solving method for student work's presentation) / Thuraiya Mohd … [et al.]. (2017) Jurnal Inovasi Malaysia (JURIM), 1 (1). pp. 110-129. ISSN 2600-7606

Comparing service quality between private and public hospital / Nazhatul Aini Mohd Farid. (2009) [Student Project] (Unpublished)

Information needs and information seeking behavior of quality assurance sector officers: case study in Malaysian Qualifications Agency (MQA)/ Mohd Ishak Mohd Hussaini and Raja Abdullah Yaacob. (2012) Journal of Information and Knowledge Management, 2 (1). pp. 55-70. ISSN ISSN:2231-8836 ; E-ISSN:2289-5337

Performance indicators for management and benchmarking of sewerage services - a case study in Klang Valley / Siti Rashidah Mohd Nasir, Prof Madyair Dr Suhaimi Abdul Talib and Prof Madya Ir Dr Aminuddin Mohd Baki. (2006) [Research Reports] (Unpublished)

Design and development of integrated quality management model based on TQM, LM and EMS in Malaysian automotive companies / Noor Azlina Mohd Salleh. (2014) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 6 (6). Institute of Graduate Studies, UiTM, Shah Alam.

Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri. (2019) [Student Project] (Unpublished)

Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad. (2009) [Student Project] (Unpublished)

Inspiring best business practices / Dr. Basil Mustafa. (2015) Journal of Emerging Economies and Islamic Research, 3 (3). pp. 1-8. ISSN 2289 – 2559

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A study on tools of total quality management towards decision making in organization / Habibah Nik Mat. (2012) [Student Project] (Unpublished)

The effectiveness of the implementation of QE/5S towards quality environment at workplace / Norhaslina Jumadi ... [et al.]. (2015) In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

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The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O'Mahony … [et al.]. (2011) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 3 (1). pp. 1-24. ISSN 1985-8914 , 2590-3837

Total quality management practices among staff in district education offices in Negeri Sembilan / Ain Nathasha Omar. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

A study on factors that motivate employee to work a case study at Melaka Police Contingent Headqurters Melaka / Amir Muzakkir Omar and Azmi Shafiq Abd Rahman. (2014) [Student Project] (Unpublished)

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Pengurusan kualiti menyeluruh (TQM) di ITM. (2021) Memori Korporat (85).

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A study to identify Total Quality Management (TQM) in MNR Usahajaya : How it affects the management of the company / Mohd Qusyairyilsyahdan. (2016) [Student Project] (Unpublished)

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Implementing total quality management in Unit Trust Operations Department of PNB: a case study of Permodalan Nasional Berhad (PNB) / Zatul Akmar Razak. (2009) [Student Project] (Unpublished)

5S Practice: its effects on quality and productivity of work among UiTM support staff / Wan Noorli Razali, Zuraira Libasin and Rosley Jaafar. (2020) e-Academia Journal, 9 (2). pp. 1-7. ISSN 2289 - 6589

Factors that influencing quality graduates at a private university / Nor Azira Razalli. (2005) [Student Project] (Unpublished)

Service quality in Lanai Kijang based on the perception of the international guest / Shariha Roseley. (2011) [Student Project] (Unpublished)

The determinant of hotel quality service toward customer satisfaction : a study at Hotel UiTM Dungun / Mohamed Irfan Roslan. (2014) [Student Project] (Unpublished)

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The level of professionalism and the use of PMS among managers in Malaysia manufacturing firms / Nurul Ashikin Said, Amizawati Mohd Amir and Ruhanita Maelah. (2017) Asia-Pacific Management Accounting Journal (APMAJ), 12 (2). pp. 1-27. ISSN 2550-1631

The relationship between information quality, system quality, service quality and employee’s productivity / Muhd Amidi Salleh. (2010) [Student Project] (Unpublished)

Survey on squatters perception towards Selangor State Development Corporation to reduce the squatter problem and enhancing their living standards in Klang Valley / Ahdiah Sangit. (2000) [Student Project] (Submitted)

A study on fisherman satisfaction toward service quality in Lembaga Kemajuan Ikan Malaysia (LKIM) Dungun, Terengganu, Malaysia / Nurul Azwan Saruni. (2020) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu.

The factors of Total Quality Management (TQM) affect Tenaga Nasional Berhad (TNB) Bidor performance / Norizzaty Shahabudin. (2014) [Student Project] (Unpublished)

Target Costing implementation decision and organizational capabilities from the perspectives of the balanced scorecard model: a study on Malaysian automotive industry / Hussein Hussein Hamood Sharaf Addin. (2015) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin. (2013) [Student Project] (Unpublished)

The practice of employee empowerment: a case study of total quality management in Bilateral Division in Ministry Of International Trade And Industry (MITI) / Irena Sha’aban. (2009) [Student Project] (Unpublished)

Current and ideal practice of quality management in Malaysia / Julian Paul Sidin … [et al.]. (2007) Malaysian Journal of Quality, 2. pp. 107-124. ISSN 1823-7347

Structural equation modelling on total quality management and knowledge management for supply chain learning in Malaysian manufacturing and services industries / Dr. Loke Siew Phaik …[et al.]. (2011) [Research Reports] (Unpublished)

Investigating the influence of lean six sigma practices on quality performance in medical device manufacturing industry / Sim Choon Ling...[et al.]. (2019) Voice of Academia (VOA), 15 (1). pp. 120-130. ISSN 2682-7840

Critical success factors in workplace in relation with KPI in construction industry in Sarawak / Geraldine Emma Sinsoon. (2020) Degree thesis, thesis, Universiti Teknologi MARA Cawangan Sarawak.

The study of soft factors that influence total quality management (TQM) at Sarawak Energy Berhad headquarters / Mohamad Hafiz Suhaili. (2015) [Student Project] (Unpublished)

Influence of services quality on customer satisfaction towards Hotel Sentral Riverview Melaka / Nur Dini Zafirah Suhaimi. (2019) [Student Project] (Unpublished)

Determining the effect of service quality towards patients' satisfaction in private hospitals in Kota Kinabalu, Sabah Malaysia / Sharifah Nurafizah Syed Annuar and Nur Shahafiqah Nadiah Jaffery. (2018) Academic Journal of Business and Social Sciences (AJoBSS), 2. pp. 1-15. ISSN 2590-440X

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Pembangunan JIG robot pengimpal bagi mengoptimakan masa pengajaran dan pembelajaran dalam kelas pembuatan (Development of JIG robot welding to optimize teaching and learning time in manufacturing classes) / Norfauzi T. ... [et al.]. (2017) Jurnal Inovasi Malaysia (JURIM), 1 (1). pp. 62-78. ISSN 2600-7606

International Technology Transfer (ITT) and development of technological capabilities in Malaysian construction industry: a conceptual framework / Assoc. Prof. Dr. Roshana Takim, Prof. Dr. Abdul Hadi Nawawi and Roshartini Omar. (2011) [Research Reports] (Unpublished)

Integration of the internal Supply Chain Management (SCM) towards long run competitiveness / Tengku Nurul Aishah Tengku Aziz. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

Expectations gap between auditors and user of financial statements in the audit process: an auditors' perspective / Ahmad Adnan Toumeh, Sofri Yahya and Walid Zakaria Siam. (2018) Asia-Pacific Management Accounting Journal (APMAJ), 13 (3). pp. 79-107. ISSN 2550-1631

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Entrepreneurship : Top Print-T / Siti Nor Maisarah Umar, Nur Khairunnisa Zahidin and Wan Nor Suhariani Wan Ibrahim ... [et al.]. (2009) [Entrepreneurship Project] (Unpublished)

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Developing a measurement tool for hospital service excellence / Voon Boo Ho ... [et al.]. (2012) [Research Reports] (Unpublished)

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Implementation of 5S practices at 3K elite schools in Terengganu / Wan Asri Wan Ab Aziz, Nurlidaini Jaafar and Azman Che Mat. (2015) e-Academia Journal, 4 (1). pp. 62-68. ISSN 2289 - 6589

Overview of lean issues in managing the green construction project / Wan Nur Syazwani Wan Mohammad and Mohd Rofdzi Abdullah. (2015) In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

Understanding benchmarking / Haron Wee Ah Boo. (2004) Info PinTAR (1). pp. 1-10. ISSN 1675-9907

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An attempt to re-balance the balanced scorecard towards a sustainable performance measurement system / Noel Yahanpath and Syrus Islam. (2016) Asia-Pacific Management Accounting Journal (APMAJ), 11 (2). pp. 193-221. ISSN 2550-1631

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The relationship between the service quality dimension and the customer satisfaction at MITC Melaka / Nurul Athirah Zabidi. (2014) [Student Project] (Unpublished)

The study of level of freight forwarders’ satisfaction towards MASkargo Sdn Bhd / Nur Farezza Zainal. (2011) [Student Project] (Unpublished)

Integrated quality management model based on TQM, LM, EMS and ENMS for Malaysian automotive company / Argustina Zainuddin. (2020) Masters thesis, thesis, Universiti Teknologi MARA.

Factors influence customer satisfaction at Pejabat Tenaga Kerja Seremban based on service quality dimension / Muhammad Ferdaus Zulkafli and Nurhana Aini Md Nasir. (2013) [Student Project] (Unpublished)