Items where Subject is "Total quality management. Benchmarking"

A

A. Rahim, Nurul Marliana (2016) A study on the relationship between total quality management (TQM) practices among employees at Amanah Saham Pahang Berhad (ASPA) / Nurul Marliana A. Rahim. (2016) Degree thesis, thesis, Universiti Teknologi MARA Pahang.

Aarab, Abdellah (2010) The making of good leaders / Abdellah Aarab. (2010) In: 15th University Administrators Conference 2010, 20-23 December 2010, Pan Pacific, KLIA. (In Press)

Ab Hamid, Mohd Rashid and Mustafa, Zainol and Mohd Suradi, Nur Riza and Abdullah, Mokhtar and Idris, Fazli and Ismail, Wan Rosmanira and Mohd Ali, Zalina and Zainal Abidin, Norkisme (2010) Measuring leadership values based on value-based total performance excellence model (VBTPEM) / Mohd Rashid Ab Hamid , Zainol Mustafa , Nur Riza Mohd Suradi , Mokhtar Abdullah , Fazli Idris , Wan Rosmanira Ismail , Zalina Mohd Ali and Norkisme Zainal Abidin. (2010) Business and Management Quarterly Review (BMQR), 1 (3). ISSN 2180-2777

Abd Hafiz, Mohamad Azraei Hazny and Syed Fairudz, Syed Hafiz (2012) Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz. (2012) [Student Project] (Unpublished)

Abd Hamid, Rozanah (2020) The relationship between internal marketing and service quality: examining the mediating roles of organisational commitment among frontline employees in Sabah public service / Rozanah Abd Hamid. (2020) PhD thesis, thesis, Universiti Teknologi MARA.

Abd Rahim, Sufiah Hayati (2009) A study on service quality towards free zone’s tenants at Port of Tanjung Pelepas / Sufiah Hayati Abd Rahim. (2009) [Student Project] (Unpublished)

Abd Samad, Ros Norita and Baharuddin, Ithnahaini and Che Hassan, Anita (2008) Investigating the use of analytical procedures by practicing auditors in Wilayah Persekutuan Kuala Lumpur / Ros Norita Abd Samad, Ithnahaini Baharuddin and Anita Che Hassan. (2008) [Research Reports] (Unpublished)

Abdul Jamal, Siti Asma (2009) The impact of total quality management on employees’ job satisfaction at Mahkota Medical Centre,Malacca / Siti Asma Abdul Jamal. (2009) [Student Project] (Unpublished)

Abdul Nasser, Abu Thahir and Samaf, Omar and Amiruddin Othman, Ahmad Marzuki (2010) Working capital management performance in Air Asia, Malaysia Airlines and Qantas / Abu Thahir Abdul Nasser, Omar Samaf and Ahmad Marzuki Amiruddin Othman. (2010) Social and Management Research Journal (SMRJ), 7 (1). pp. 1-21. ISSN 1675-7017

Abdul Rahman, Nor Hafizah and Jamaluddin, Adibah and Hamzah, Noradiva and Aziz, Khairul Azman (2019) Establishing an effective internal control system for fraud prevention: a structured literature review / Nor Hafizah Abdul Rahman ... [et al.]. (2019) Asia-Pacific Management Accounting Journal (APMAJ), 14 (3). pp. 19-49. ISSN 2550-1631

Abdul Rahman, Siti Nor Azimah (2012) A study on the effects of service quality dimension towards customer retention in Hotel Hallmark Leisure, Melaka / Siti Nor Azimah Abdul Rahman. (2012) [Student Project] (Unpublished)

Abdul Rashad, Siti Khadijah and Abdul Latif, Mohd Shazwan Nizam (2016) Factors that influence service quality at Technology Park Malaysia / Siti Khadijah Abdul Rashad and Mohd Shazwan Nizam Abdul Latif. (2016) [Student Project] (Unpublished)

Abdul Rasol, Lokman and Malkan@Molkan, Siti Norma Aisyah (2019) Amalan pengurusan kualiti menurut perspektif konvensional dan Islam : Suatu kajian strategi / Lokman Abdul Rasol, Siti Norma Aisyah Malkan@Molkan. (2019) Gading Journal for the Social Sciences, 22 (00). pp. 143-149. ISSN 2600-7568

Abdullah, Hasni and Mohamed Isa, Zaeidah and Syed Marzuki, Sharifah Zannierah (2007) TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki. (2007) In: PROSIDING KONAKA ‘07, 4 – 5 DISEMBER 2007, UiTM PAHANG.

Abdullah, Razimah (2009) Effective internal audit: a performance index / Razimah Abdullah. (2009) Masters thesis, thesis, Universiti Teknologi MARA.

Abdulridha, Noor Ali and Fathi, Mohamad Syazli (2024) Enhancing organizational performance in oil and gas industry: a comprehensive review of quality management practices / Noor Ali Abdulridha and Mohamad Syazli Fathi. (2024) Journal of Applied Engineering Design & Simulation (JAEDS), 4 (1): 1. pp. 1-12. ISSN 2805-5756

Abu Bakar, Siti Khadijah (2008) The important of service quality towards customer satisfaction at Menara Taming Sari / Siti Khadijah Abu Bakar. (2008) [Student Project] (Unpublished)

Abubakar, Ramatu Abdulkareem and Kura, Kabiru Maitama and Ringim, Kabiru Jinjiri (2018) Total quality management, firm performance, and the moderating role of competitive intensity / Ramatu Abdulkareem Abubakar, Kabiru Maitama Kura and Kabiru Jinjiri Ringim. (2018) Journal of International Business, Economics and Entrepreneurship (JIBE), 3 (1). pp. 10-20. ISSN 2550-1429

Ahmad Moghni, Hanee Nazyah (2010) A study of Total Quality Management (TQM) practices towards employees’ awareness in Perbadanan Kemajuan Negeri Melaka (PKNM) / Hanee Nazyah Ahmad Moghni. (2010) [Student Project] (Unpublished)

Ahmad Yani, Siti Nurafiqah (2014) The impacts of total quality management (TQM) practices towards job satisfaction in motorcycle’s manufacturing company / Siti Nurafiqah Ahmad Yani. (2014) [Student Project] (Unpublished)

Alim, Alkamarul (2015) A study on the effectiveness of Jihad Memerangi Orang Tengah (JMOT) programs under Lembaga Kemajuan Ikan Malaysia (LKIM) towards fishermen`s productivity in Kota Kinabalu, Sabah / Alkamarul Alim. (2015) [Student Project] (Unpublished)

Amer Nordin, Nor Syahirah (2020) Compliance with the Malaysian standard for Muslim- friendly hospitality Services (MS 2610:2015) requirements: a comparative study between selected Islamic Quality Standard (IQS) awarded hotels in Malaysia / Nor Syahirah Amer Nordin. (2020) Masters thesis, thesis, Universiti Teknologi MARA.

Aminuddin, Azwan Shah and Zakaria, Ibhrahim and Mat Halif, Mazuin and Mansor, Farah Ahlami and Setapa, Mariam (2022) The effects of total quality management practices to employees’ job satisfaction / Azwan Shah Aminuddin ... [et al.]. (2022) Journal of International Business, Economics and Entrepreneurship (JIBE), 7 (1). pp. 69-78. ISSN 2550-1429

Ammaran, Amila Suhaila (2016) A study on the relationship between total quality management (TQM) practices among employees at administrative department in UiTM Jengka Pahang / Amila Suhaila Ammaran. (2016) Degree thesis, thesis, Universiti Teknologi MARA Pahang.

Anuar, Azyyati and Maruak Sadek, Daing (2022) What is lean 4.0? / Azyyati Anuar and Daing Maruak Sadek. (2022) FBM Insights, 5: 16. pp. 43-45. ISSN 2716-599X (Submitted)

Anuar, Azyyati and Sadek, Daing Maruak and Selvaraj, Bawani (2021) A brief history of lean / Azyyati Anuar ... [et al.]. (2021) FBM Insights, 4: 17. pp. 51-53. ISSN 2716-599X

Anuar, Azyyati and Sadek, Daing Maruak and Wan Omar, Wan Nor Faaizah (2020) A short review of lean service / Azyyati Anuar, Daing Maruak Sadek and Wan Nor Faaizah Wan Omar. (2020) In: FBM INSIGHTS Universiti Teknologi MARA Cawangan Kedah vol. 1. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, UiTM Cawangan Kedah, pp. 33-36. ISBN 2716-599X (Submitted)

Anuar, Jazira and Mohd Radzi, Salleh (2017) Total Quality Management (TQM) practices: challenges faced by hotel managers / Jazira Anuar, Norzuwana Sumarjan and Salleh Mohd Radzi. (2017) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-12. ISSN 1985-8914 ; 2590-3837

Arzemi, Amizam and Bakar, Rosni and Ibrahim, Fatimah Wati and Che Engku Ismail, Che Engku Mansoor and Md Yusof, Azizah and Aziz, Norzilah (2008) Kualiti dan kuantiti graduan di institusi pengajian tinggi awam: pendekatan nilai ditambah / Amizam Arzemi … [et al.]. (2008) In: Proceedings STSS 2008 Broadening Horizons Through Research, 3 – 4 June 2008, M.S Garden Hotel Kuantan, Pahang.

Ayob, Mohammad Zaki and Mohd Saman, Fatimah (2002) Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman. (2002) Wahana Akademik, 1 (1). pp. 38-51. ISSN 1675-2414

Azhar, Zubir and Abdul Rahman, Ibrahim Kamal and Abdul Rahman, Nor Hafizah and Ismail, Noridah and Radjeman, Leily Adja (2010) Benchmarking of management accounting best practices as an alternative continuous improvement activity in health service organisations: the case of Malaysian hospitals in the northern region / Zubir Azhar …[et al.]. (2010) [Research Reports] (Unpublished)

Azizan, Nurul Syakinah (2015) A study on factors of organizational culture that affect total quality management in Steelcase Manufacturing (Malaysia) / Nurul Syakinah Azizan. (2015) [Student Project] (Unpublished)

Azlan, Nik Noor Afizah and Abdullah, Nurmuslimah Kamilah and Mansor, Norudin (2013) Assessing the employees’ awareness towards the Total Quality Management (TQM) at Inland Revenue Board Of Malaysia (IRBM), Johor Bahru branch / Nik Noor Afizah Azlan, Nurmuslimah Kamilah Abdullah and Norudin Mansor. (2013) [Research Reports] (Submitted)

Azman, Nur Jannah and Ahmad, Nor Monica and Hasan, Nor' Aishah and Ahmad, Siti Noor Dina and Mohamed, Ahmad Husaini (2017) Penggunaan sistem VoTe bagi pengurusan kewangan geran penyelidikan yang efisien (Use of VoTe system for efficient research grant financial management) / Nur Jannah Azman … [et al.]. (2017) Jurnal Inovasi Malaysia (JURIM), 1 (1). pp. 2-9. ISSN 2600-7606

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Baharim, Nur Azni and Wan Abdul Sobir, Wan Nurul Hidayah (2014) A study on service quality provided by government agencies towards achieving customers satisfaction at Urban Transformation Centre (UTC) Melaka / Nur Azni Baharim and Wan Nurul Hidayah Wan Abdul Sobir. (2014) [Student Project] (Unpublished)

Bahrum, Nur Fatin and Che Johari, Mohd Khairani (2014) Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari. (2014) [Student Project] (Unpublished)

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Centre for Total Quality Education, ITM (1996) Garis Panduan Pencalonan 1996 : Anugerah Kualiti ITM / Centre for Total Quality Education, ITM. (1996) Guideline . Centre for Total Quality Education, ITM, Shah Alam.

Che Rouse, Siti Fatimah (2000) The acceptance of Total Quality Management (TQM): a case study in ITEM Industrial Engineering Sdn. Bhd, Selangor / Siti Fatimah Che Rouse. (2000) Degree thesis, thesis, Universiti Teknologi MARA, Kelantan.

D

Damanhuri, Nor Salwa and Hamzah, Mustafar Kamal and Ibrahim, Intan Rahayu and Othman, Nor Azlan and Mohd Hussain, Mohd Najib and Radzali, Rosfariza and Seroji, Mohammad Nawawi and Dahlan, Nofri Yenita (2010) Small scale integrated renewable energy supply for remote office employing the use of PV source / Nor Salwa Damanhuri … [et al.]. (2010) [Research Reports] (Unpublished)

Dango, Ambrose (2015) Developing a framework for best practices of governance of State Statutory Bodies (SSB) in Sarawak / Ambrose Anak Dango. (2015) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

Din, Nurulhaida (2004) A study on customer perception towards service quality provided by Takaful Malaysia Berhad Langkawi branch / Nurulhaida Din. (2004) [Student Project] (Unpublished)

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Fourzan, Khairul Nizam (2021) Implementing of total quality management (TQM) in Malaysian construction industry / Khairul Nizam Fourzan. (2021) [Student Project] (Unpublished)

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Hamali, Nurulain (2009) Perceived organizational support towards affective organizational commitment among workers’ in Syarikat Air Melaka Berhad (SAMB) / Nurulain Hamali. (2009) [Student Project] (Unpublished)

Hasan, Hazlin and Mohd Nadzar, Feridah (2010) Acceptance of technological changes and job performance among administrative support personnel in the government offices in Maran, Pahang Darul Makmur / Hazlin Hasan and Feridah Hj Mohd Nadzar. (2010) Gading Journal for the Social Sciences, 14 (1). pp. 21-32. ISSN 2600-7568

Hasmuni, Nurul Fatihah (2013) The internal factors affecting the successful of ISO9001 quality system implementation in Siegwerk Malaysia Sdn Bhd / Nurul Fatihah Hasmuni. (2013) [Student Project] (Unpublished)

Hassan, Hafizah Zuraipah Asliza (2010) The benchmarking of opposite player: comparison between Plus Expressways and Abertis Spain / Hafizah Zuraipah Asliza Hassan. (2010) [Student Project] (Unpublished)

Hassan, Hazlina and Mohd.Saleh, Norman and Kamaluddin, Amrizah and Hamzah, Noradiva (2017) Exploring elements of human capital development of private hospitals in Malaysia: a qualitative approach / Hazlina Hassan ... [et al.]. (2017) e-Academia Journal, 6 (1). pp. 167-177. ISSN 2289 - 6589

Hussin, Norasikin and Jamaludin, Nornikmah (2003) Total Quality Management / Norasikin Hussin and Nornikmah Jamaludin. (2003) [Student Project] (Unpublished)

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Iberahim, Hadijah and Azman, Izmahariz and Shahri, Mohd Haniff and Abdul Hamid, Nur Fara Ellyanie (2020) Employee engagement for high firm performance: the case of lean six sigma at a Malaysia trading company / Hadijah Iberahim ... [et al.]. (2020) e-Academia Journal, 9 (1). pp. 12-23. ISSN 2289 - 6589

Ibrahim, Siti Fatimah (2013) A study on customers satisfactions towards services quality at the Store Soon Seng Plaza Melaka / Siti Fatimah Ibrahim. (2013) [Student Project] (Unpublished)

Ishak, Hadzli and Abdul Gafar, Muhammad Hanif and Azhar, Nor Ananiza (2018) Factors influencing the successful implementation of ISO9001 in UiTM Kedah / Hadzli Ishak...[et al.]. (2018) In: International Business & Management Academic Colloquium 2018. Faculty of Business & Management, Universiti Teknologi MARA (UiTM) Cawangan Kedah, p. 37. ISBN 9789670314563

Ishak, Siti Aisyah and Moktarroji, Nurul Hidayah (2013) A study on the effects of service quality on customer satisfaction towards bus transit in Malacca Central / Siti Aisyah Ishak and Nurul Hidayah Moktarroji. (2013) [Student Project] (Unpublished)

Ishanka, Sachini and Gooneratne, Tharusha (2018) Total quality management and changes in management accounting systems in a manufacturing firm: a case study / Sachini Ishanka and Tharusha Gooneratne. (2018) Asia-Pacific Management Accounting Journal (APMAJ), 13 (1). pp. 45-75. ISSN 2550-1631

Ismail, Ilmyzat (2014) The relationship between leadership behaviour and organizational commitment on quality management practices among administrative officers in International Islamic University Malaysia (IIUM) / Ilmyzat Ismail. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

Ismail, Nursyazana (2011) The case of Proton Tanjung Malim Sdn. Bhd. : quality systems, audits and awards in achieving the International Organization for Standardization (ISO) / Nursyazana Ismail. (2011) [Student Project] (Unpublished)

Ismail, Rosnadzirah and Abdul Rahman, Rashidah and Ahmad, Normah and Mokhtar, Siti Hilda (2012) Risk management disclosure in islamic financial institutions in Malaysia: Pre and post financial crisis / Rosnadzirah Ismail … [et al.]. (2012) [Research Reports] (Unpublished)

Ismail, Siti Nur Fakhira (2014) Determinants on service quality that affecting customer satisfaction in bumiputera printing industry / Siti Nur Fakhira Ismail. (2014) [Student Project] (Unpublished)

Ismail, Suraya (2016) A study on the relationship between total quality management (TQM) practices and employee innovation / Suraya Ismail. (2016) Degree thesis, thesis, Universiti Teknologi MARA Pahang.

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Jain, Kamal Kishore (2000) TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain. (2000) Journal of International Business, Economics and Entrepreneurship (JIBE), 8 (1). pp. 81-101. ISSN 0128-7494

Jamal, Hartini Zuhaila and Mahamed Ali, Faliza and Azmi, Roseazrina (2018) The relationships between service quality and customer satisfaction of a courier service provider: towards more focus approach / Hartini Zuhaila Jamal, Faliza Mahamed Ali and Roseazrina Azmi. (2018) Academic Journal of Business and Social Sciences (AJoBSS), 2 (1). pp. 1-13. ISSN 2590-440X

Johar, Nurul Huda (2004) A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar. (2004) Degree thesis, thesis, Universiti Teknologi MARA.

Johari, Razana Juhaida (2013) Ethical decision making of Malaysian external auditors / Razana Juhaida Johari. (2013) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 4 (4). Institute of Graduate Studies, UiTM, Shah Alam.

K

Kamarulzaman, Νur Αin Natasha (2018) Τhe quality management practice of NCM meter in DeltaPrima Metering Sdn Bhd/ Νur Αin Natasha Kamarulzaman. (2018) [Student Project]

Kamaruzaman, Nur Akmalyana Noor (2017) Factors influencing customer satisfaction of light rail transit (LRT) in Kuala Lumpur/ Nur Akmalyana Noor Kamaruzaman. (2017) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

Kamin, Nazwatul Khairani (2012) The consumers acceptance of Halal brands in Kota Kinabalu city / Nazwatul Khairani Kamin. (2012) [Student Project] (Unpublished)

Kassim, Azizan (2003) Sistem pengurusan Kualiti ISO 9000: Satu tinjauan awal / Azizan Kassim. (2003) Jurnal Intelek, 1. pp. 8-21. ISSN 2231-7716

Khairuddin, Nor Azian and Islam, Rafikul (2000) TQM in business education in Malaysia : a case study based on the application of nominal group technique / Nor Azian Khairuddin and Rafikul Islam. (2000) Journal of International Business, Economics and Entrepreneurship (JIBE), 8 (1). pp. 103-124. ISSN 0128-7494

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Lapis, Mary Magdalene (2010) The impact of ISO on the employees job performance at C.S Rudy Electric Sdn Bhd / Mary Magdalene Lapis. (2010) [Student Project] (Unpublished)

Lee, Fong Cheah and Ming, Yu Cheng and Yee, Ting Ngoo (2025) Quality management and its impact on promoting academics’ innovation in Malaysian higher education / Lee Fong Cheah, Ming Yu Cheng and Yee Ting Ngoo. (2025) Asian Journal of University Education (AJUE), 21 (1): 15. pp. 227-239. ISSN 2600-9749

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Mahat, Nurul Atika and Abdul Hadi, Nurul Atikah (2014) Factors that can influence the Total Quality Management (TQM) at Pejabat Felda Wilayah Segamat / Nurul Atika Mahat and Nurul Atikah Abdul Hadi. (2014) [Student Project] (Unpublished)

Mahmud, Nurazree and Hilmi, Mohd Faiz and Mustapha, Yanti Aspha Ameira and Abu Karim, Rizuwan (2019) Total quality management and SME performance: the mediating of innovation in Malaysia / Nurazree Mahmud ... [et al.]. (2019) Asia-Pacific Management Accounting Journal (APMAJ), 14 (1). pp. 201-217. ISSN 2550-1631

Md Khamis, Nur Atiqah and Rahim, Nur Farahin and Kamaruddin, Shafika Suhada (2014) A study on organizational culture affecting Total Quality Management (TQM) implementation / Nur Atiqah Md Khamis, Nur Farahin Rahim, Shafika Suhada Kamaruddin. (2014) [Student Project] (Unpublished)

Md Radzi, Muhammad Hafiz (2011) A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi. (2011) [Student Project] (Unpublished)

Mohd, Thuraiya and Ilias, Nur Hanim and Mansor, Azran and Abd Rahman, Nor Azalina Yusnita and Che Pin, Siti Fairuz and Senawi, Asma and Abdul Aziz, Zul Azri (2017) Inovasi produk "Smart Panel" sebagai kaedah penyelesaian masalah pembentangan hasil kerja pelajar (Smart Panel innovation as a problem solving method for student work's presentation) / Thuraiya Mohd … [et al.]. (2017) Jurnal Inovasi Malaysia (JURIM), 1 (1). pp. 110-129. ISSN 2600-7606

Mohd Farid, Nazhatul Aini (2009) Comparing service quality between private and public hospital / Nazhatul Aini Mohd Farid. (2009) [Student Project] (Unpublished)

Mohd Hussaini, Mohd Ishak and Yaacob, Raja Abdullah (2012) Information needs and information seeking behavior of quality assurance sector officers: case study in Malaysian Qualifications Agency (MQA)/ Mohd Ishak Mohd Hussaini and Raja Abdullah Yaacob. (2012) Journal of Information and Knowledge Management, 2 (1). pp. 55-70. ISSN ISSN:2231-8836 ; E-ISSN:2289-5337

Mohd Nasir, Siti Rashidah and Abdul Talib, Suhaimi (Prof Madyair Dr) and Mohd Baki, Aminuddin (Prof Madya Ir Dr) (2006) Performance indicators for management and benchmarking of sewerage services - a case study in Klang Valley / Siti Rashidah Mohd Nasir, Prof Madyair Dr Suhaimi Abdul Talib and Prof Madya Ir Dr Aminuddin Mohd Baki. (2006) [Research Reports] (Unpublished)

Mohd Salleh, Noor Azlina (2014) Design and development of integrated quality management model based on TQM, LM and EMS in Malaysian automotive companies / Noor Azlina Mohd Salleh. (2014) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 6 (6). Institute of Graduate Studies, UiTM, Shah Alam.

Mohd Zafri, Syahirah Aisyah (2019) Service quality (SERVQUAL) influence customer satisfaction of Tampin Perodua Service Centre / Syahirah Aisyah Mohd Zafri. (2019) [Student Project] (Unpublished)

Muhamad, Noorwahida (2009) Customer satisfaction towards service quality of RISDA fertilizer distribution system in Melaka / Noorwahida Muhamad. (2009) [Student Project] (Unpublished)

Mustafa, Dr. Basil (2015) Inspiring best business practices / Dr. Basil Mustafa. (2015) Journal of Emerging Economies and Islamic Research (JEEIR), 3 (3). pp. 1-8. ISSN 2289-2559

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Nik Mat, Habibah (2012) A study on tools of total quality management towards decision making in organization / Habibah Nik Mat. (2012) [Student Project] (Unpublished)

Norhaslina, Jumadi and Nurul Sahida, Fauzi and Lizawati, Abdullah and Wan Nur Syazwani, Wan Mohammad and Johana, Yusof (2015) The effectiveness of the implementation of QE/5S towards quality environment at workplace / Norhaslina Jumadi ... [et al.]. (2015) In: Proceedings of Postgraduate Conference on Global Green Issues (Go Green), 7-8 October 2015, Dewan Kuliah Al-Khawarizmi Universiti Teknologi MARA Cawangan Perak.

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O'Mahony, Barry and Lahap, Johanudin and Sillitoe, Jim (2011) The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O'Mahony … [et al.]. (2011) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 3 (1). pp. 1-24. ISSN 1985-8914 , 2590-3837

Omar, Ain Nathasha (2014) Total quality management practices among staff in district education offices in Negeri Sembilan / Ain Nathasha Omar. (2014) Masters thesis, thesis, Universiti Teknologi MARA.

Omar, Amir Muzakkir and Abd Rahman, Azmi Shafiq (2014) A study on factors that motivate employee to work a case study at Melaka Police Contingent Headqurters Melaka / Amir Muzakkir Omar and Azmi Shafiq Abd Rahman. (2014) [Student Project] (Unpublished)

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Perpustakaan Tun Abdul Razak, Jabatan Arkib Universiti (2021) Pengurusan kualiti menyeluruh (TQM) di ITM. (2021) Memori Korporat (85).

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Qusyairyilsyahdan, Mohd (2016) A study to identify Total Quality Management (TQM) in MNR Usahajaya : How it affects the management of the company / Mohd Qusyairyilsyahdan. (2016) [Student Project] (Unpublished)

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Razak, Zatul Akmar (2009) Implementing total quality management in Unit Trust Operations Department of PNB: a case study of Permodalan Nasional Berhad (PNB) / Zatul Akmar Razak. (2009) [Student Project] (Unpublished)

Razali, Wan Noorli and Libasin, Zuraira and Jaafar, Rosley (2020) 5S Practice: its effects on quality and productivity of work among UiTM support staff / Wan Noorli Razali, Zuraira Libasin and Rosley Jaafar. (2020) e-Academia Journal, 9 (2). pp. 1-7. ISSN 2289 - 6589

Razalli, Nor Azira (2005) Factors that influencing quality graduates at a private university / Nor Azira Razalli. (2005) [Student Project] (Unpublished)

Roseley, Shariha (2011) Service quality in Lanai Kijang based on the perception of the international guest / Shariha Roseley. (2011) [Student Project] (Unpublished)

Roslan, Mohamed Irfan (2014) The determinant of hotel quality service toward customer satisfaction : a study at Hotel UiTM Dungun / Mohamed Irfan Roslan. (2014) [Student Project] (Unpublished)

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Said, Nurul Ashikin and Mohd Amir, Amizawati and Maelah, Ruhanita (2017) The level of professionalism and the use of PMS among managers in Malaysia manufacturing firms / Nurul Ashikin Said, Amizawati Mohd Amir and Ruhanita Maelah. (2017) Asia-Pacific Management Accounting Journal (APMAJ), 12 (2). pp. 1-27. ISSN 2550-1631

Salleh, Muhd Amidi (2010) The relationship between information quality, system quality, service quality and employee’s productivity / Muhd Amidi Salleh. (2010) [Student Project] (Unpublished)

Sangit, Ahdiah (2000) Survey on squatters perception towards Selangor State Development Corporation to reduce the squatter problem and enhancing their living standards in Klang Valley / Ahdiah Sangit. (2000) [Student Project] (Submitted)

Saruni, Nurul Azwan (2020) A study on fisherman satisfaction toward service quality in Lembaga Kemajuan Ikan Malaysia (LKIM) Dungun, Terengganu, Malaysia / Nurul Azwan Saruni. (2020) Masters thesis, thesis, Universiti Teknologi MARA, Terengganu.

Shahabudin, Norizzaty (2014) The factors of Total Quality Management (TQM) affect Tenaga Nasional Berhad (TNB) Bidor performance / Norizzaty Shahabudin. (2014) [Student Project] (Unpublished)

Sharaf Addin, Hussein Hussein Hamood (2015) Target Costing implementation decision and organizational capabilities from the perspectives of the balanced scorecard model: a study on Malaysian automotive industry / Hussein Hussein Hamood Sharaf Addin. (2015) In: The Doctoral Research Abstracts. IPSis Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

Sharudin, Nurfatihah (2013) Customer satisfaction & perception towards service quality a case of TH properties, Enstek Nilai / Nurfatihah Sharudin. (2013) [Student Project] (Unpublished)

Sha’aban, Irena (2009) The practice of employee empowerment: a case study of total quality management in Bilateral Division in Ministry Of International Trade And Industry (MITI) / Irena Sha’aban. (2009) [Student Project] (Unpublished)

Sidin, Julian Paul and Wafa, Syed Azi and Felix, Jules and G.V, Sherry (2007) Current and ideal practice of quality management in Malaysia / Julian Paul Sidin … [et al.]. (2007) Malaysian Journal of Quality, 2. pp. 107-124. ISSN 1823-7347

Siew Phaik, Loke (Dr.) and Sambasivan, Murali (Prof Dr.) and G. Downe, Alan (Dr.) and Ooi keng, Boon (Assoc. Prof. Dr.) and Khalid, Khalizani (2011) Structural equation modelling on total quality management and knowledge management for supply chain learning in Malaysian manufacturing and services industries / Dr. Loke Siew Phaik …[et al.]. (2011) [Research Reports] (Unpublished)

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