Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari

Bahrum, Nur Fatin and Che Johari, Mohd Khairani (2014) Analyzing employee awareness towards quality at Wisma Negeri, Negeri Sembilan / Nur Fatin Bahrum and Mohd Khairani Che Johari. [Student Project] (Unpublished)

Abstract

The purpose of this study is to identify whether variable of reliability has a significant relationship to improve quality service in government sector; and whether variable of tangibility has a significant relationship to improve quality service in government sector; whether variable of responsiveness has a significant relationship to improve quality service in government sector; whether variable of assurance has a significant relationship to improve quality service in government sector; whether variable of empathy has a significant relationship to improve quality service in government sector at Wisma Negeri, Negeri Sembilan. Researcher has used the questionnaire to obtain information from the respondents that have been selected. There are three parts of question in the questionnaire. The first part is asking about the demographic and the second part is asking about the independent variables of the research that includes Section A, B, C, D and E. They were then distributed to 100 employees as a respondent for this research study. Later, the questionnaires were being analysed through Statistical Package for the Social Science (SPSS). Data analysis methods that has been used are frequency distribution, descriptive statistics, Cronbach’s coefficient alpha and multiple regression analysis. The study found that there is a significant relationship between empathy variable and quality service. For reliability, tangibility, responsiveness and assurance is not significant with the dependent variable. Therefore, it is suggested that more study on employee awareness towards quality service can be conducted in organization in the future.

Metadata

Item Type: Student Project
Creators:
CreatorsEmail / ID. Num
Bahrum, Nur Fatin2012253962
Che Johari, Mohd Khairani2010739993
Subjects: B Philosophy. Psychology. Religion > BF Psychology > Consciousness. Cognition > Awareness
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management
Programme: Bachelor of Business Administration (Hons) Human Resource Management (BA243)
Item ID: 32575
Uncontrolled Keywords: Employee awareness; Quality service; Government sector
URI: http://ir.uitm.edu.my/id/eprint/32575

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