Total Quality Management / Norasikin Hussin and Nornikmah Jamaludin

Hussin, Norasikin and Jamaludin, Nornikmah (2003) Total Quality Management / Norasikin Hussin and Nornikmah Jamaludin. [Student Project] (Unpublished)

Abstract

TQM is a technique used by manufacturing and service organizations to meet or exceed the expectations of the customer. There are three key philosophies in this approach. One is a never-ending push to improve, which is referred to as Kaizen; the second is the involvement of everyone in the organization; and the third is a goal of customer satisfaction. In this project we do research about a philosophy of Total Quality Management and discuss about the methods and tools in Total Quality Management.
To complete this project we find out the information from book, internet, journal and do industrial visit to see the actual implementation of TQM there. Beside that we also interview and meet somebody can help us and know more or have experience in TQM.

Metadata

Item Type: Student Project
Creators:
Creators
Email / ID Num.
Hussin, Norasikin
2000491212
Jamaludin, Nornikmah
2000491157
Contributors:
Contribution
Name
Email / ID Num.
Advisor
Shafie, Sabri
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Knowledge management. Organizational learning
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Knowledge management. Organizational learning > Malaysia
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking
Divisions: Universiti Teknologi MARA, Pulau Pinang > Permatang Pauh Campus > Faculty of Mechanical Engineering
Programme: Diploma of Mechanical Engineering
Keywords: Customer, Philosophy, Industrial
Date: May 2003
URI: https://ir.uitm.edu.my/id/eprint/50528
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